What does a floor manager do?
A floor manager is responsible for supervising the general operations of a specific department in an organization. Floor manager tasks include assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance. A floor manager will be in charge of checking inventories and report inadequate supplies, identifying business opportunities to increase the company's sales and profitability, developing strategic procedures to maintain customer satisfaction, and managing disputes from the customers and employees. A floor manager must have excellent leadership and communication skills to address specific concerns and process customers' requests as needed.
Floor manager responsibilities
Here are examples of responsibilities from real floor manager resumes:
- Manage all marketing initiatives and programs including maintenance of POS and coupon/tie-in programs.
- Present PowerPoint presentations and lead skill stations.
- Organize and run all managerial duties thru out the the store.
- Ensure production run smoothly, solve problems under pressure, sanitize the plant daily to international health-code standards.
- Work on POS registers.-Open/Close Store.- Lead employees in task procedures and guide them in helping customers.- Make deposits to bank.
- Structure and facilitate all training classes along with creating necessary Powerpoint presentations for class.
- Monitor risk for all accumulate positions in option classes trade by specialists under management.
- Maintain dependability and punctuality without deficiencies and always in appropriate uniform attire at all times.
- Provide strategic, operational and fiscal leadership and maintain national presentation/service standards in all assign departments.
- Provide leadership and guidance; analyze situations and implement solutions independently or through the management of others.
- Devise and implement merchandising initiatives to drive sales while ensuring overall cleanliness and organization of the store area.
- Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, and corrective action plans.
- Direct activities and train personnel for efficient operation of concessions and turnover of floor with optimum cleanliness and appearance.
- Facilitate in human resources duties such as interviewed potential candidates, direct hiring and termination process, administrate payroll.
- Direct daily operations with full decision-making responsibility for merchandising, weekly payroll, scheduling, and establishing sales goals.
Floor manager skills and personality traits
We calculated that 14% of Floor Managers are proficient in Customer Service, Cleanliness, and Pallets. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Floor Managers that have these skills listed on their resume here:
- Customer Service, 14%
Managed wait staff and assumed responsibility for all restaurant-related activities while helping to establish an organizational culture of unparalleled customer service.
- Cleanliness, 12%
Directed activities and trained personnel for efficient operation of concessions and turnover of floor with optimum cleanliness and appearance.
- Pallets, 11%
Trained in Pallet jack, Standing and sitting forklift, Genie (scissor) lift and Yard Truck driver.
- HR, 8%
Supervised employees and responsible for HR functions such as hiring, scheduling, payroll, appraisals for performance and corrective action.
- Flyers, 5%
Conducted prospecting through flyers, social media, and other effective advertising avenues.
- Safety Standards, 5%
Maintain quality and safety standards by researching exception reports and conducting safety audits.
Common skills that a floor manager uses to do their job include "customer service," "cleanliness," and "pallets." You can find details on the most important floor manager responsibilities below.
Communication skills. One of the key soft skills for a floor manager to have is communication skills. You can see how this relates to what floor managers do because "top executives must be able to convey information clearly and persuasively." Additionally, a floor manager resume shows how floor managers use communication skills: "improved customer relations through departmental training, effective communication and proper time management. "
Leadership skills. Another essential skill to perform floor manager duties is leadership skills. Floor managers responsibilities require that "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Floor managers also use leadership skills in their role according to a real resume snippet: "cross train leadership and associate on product knowledge, quality issues, and any other product information necessary. "
Problem-solving skills. A big part of what floor managers do relies on "problem-solving skills." You can see how essential it is to floor manager responsibilities because "top executives need to identify and resolve issues within an organization." Here's an example of how this skill is used from a resume that represents typical floor manager tasks: "provided aid with customer relations and problem-solving tactics. "
Time-management skills. A commonly-found skill in floor manager job descriptions, "time-management skills" is essential to what floor managers do. Floor manager responsibilities rely on this skill because "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." You can also see how floor manager duties rely on time-management skills in this resume example: "ensured delivery are routed on time, maintained cleanliness supervised personnel on the floor made sure everyone has assignments"
The three companies that hire the most floor managers are:
- Jetro Cash & Carry Enterprises Inc.156 floor managers jobs
- Goodwin Recruiting19 floor managers jobs
- Bi-Mart12 floor managers jobs
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Compare different floor managers
Floor manager vs. Assistant manager/manager training
An assistant manager/manager of training performs various support tasks to assist with maintaining smooth workflow operations, learning management skills along the way. They participate in setting goals and guidelines, establishing timelines and budgets, liaising with internal and external parties, delegating responsibilities among staff, and monitoring the daily operations, solving issues and concerns should there be any. They also perform clerical tasks such as organizing files, preparing and processing documents, handling calls and correspondence, and running errands as needed.
While similarities exist, there are also some differences between floor managers and assistant manager/manager training. For instance, floor manager responsibilities require skills such as "cleanliness," "pallets," "hr," and "flyers." Whereas a assistant manager/manager training is skilled in "basic math," "math," "store sales," and "taking care." This is part of what separates the two careers.
The education levels that assistant manager/managers training earn slightly differ from floor managers. In particular, assistant manager/managers training are 1.5% more likely to graduate with a Master's Degree than a floor manager. Additionally, they're 0.0% less likely to earn a Doctoral Degree.Floor manager vs. Assistant manager/shift manager
An assistant manager/shift manager assists managers in maintaining an establishment's smooth workflow. Although the extent of their responsibilities depends on their company or industry of employment, it usually includes participating in setting goals and guidelines, establishing budgets and schedules, delegating tasks among staff, and monitoring operations, solving issues should there be any. They also perform administrative support tasks such as coordinating with internal and external parties, preparing and processing documents, handling calls and correspondence, organizing files, and implementing policies and regulations. In the absence of the manager, an assistant manager assumes their responsibilities to maintain efficient operations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that floor manager responsibilities requires skills like "pallets," "hr," "flyers," and "product knowledge." But an assistant manager/shift manager might use other skills in their typical duties, such as, "food safety," "employee engagement," "customer satisfaction," and "casino floor."
In general, assistant manager/shift managers achieve similar levels of education than floor managers. They're 0.3% less likely to obtain a Master's Degree while being 0.0% less likely to earn a Doctoral Degree.Floor manager vs. Assistant manager, sales
An assistant sales manager assists the sales manager in supervising the daily store operations. It is their responsibility to develop strategies to improve the store's profit, effectively resolve client's issues, and manage the recruitment of sales staff. They need to train and guide the sales staff to learn sales strategies to enhance their sales performance. Assistant sales managers must have strong management and leadership skills so they can do the duties of the sales managers in case of their absence. Candidates applying for the job should have excellent customer service skills and relevant experience in sales.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from floor manager resumes include skills like "cleanliness," "pallets," "flyers," and "safety standards," whereas an assistant manager, sales is more likely to list skills in "retail sales," "excellent interpersonal," "sales training," and "store sales. "
Assistant managers, sales earn the highest salary when working in the manufacturing industry, where they receive an average salary of $36,707. Comparatively, floor managers have the highest earning potential in the telecommunication industry, with an average salary of $44,098.When it comes to education, assistant managers, sales tend to earn similar degree levels compared to floor managers. In fact, they're 1.4% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.Floor manager vs. Assistant restaurant manager
An assistant restaurant manager's role is to perform managerial support tasks and oversee restaurant operations, ensuring efficiency in workflow and customer satisfaction. Their responsibilities revolve around maintaining records of all invoices and contracts, delegating tasks, monitoring the inventory of supplies, liaising with suppliers and vendors, and addressing issues and concerns. There are also instances when one must attend to customers' needs, prepare schedules, perform regular workforce inspection, and report to the manager. Furthermore, it is essential to implement all the company's health regulations and policies, all to maintain a safe and healthy environment for everyone.
Types of floor manager
Updated January 8, 2025
