A floor manager is responsible for supervising the general operations of a specific department in an organization. Floor manager tasks include assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance. A floor manager will be in charge of checking inventories and report inadequate supplies, identifying business opportunities to increase the company's sales and profitability, developing strategic procedures to maintain customer satisfaction, and managing disputes from the customers and employees. A floor manager must have excellent leadership and communication skills to address specific concerns and process customers' requests as needed.

Floor Manager Responsibilities

Here are examples of responsibilities from real floor manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage all marketing initiatives and programs including maintenance of POS and coupon/tie-in programs.
  • Direct daily operations with full decision-making responsibility for merchandising, weekly payroll, scheduling, and establishing sales goals.
  • Utilize strong interpersonal communication skills to direct daily operations of the branch ensuring the highest standards of quality and productivity.
  • Direct communication with corporate partners in merchandising and distribution to ensure brand integrity and inventory levels to support a flagship environment.
  • Facilitate in human resources duties such as interviewed potential candidates, direct hiring and termination process, administrate payroll.
  • Assist in the day to day operation of a McDonalds store.
Floor Manager Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.
Management skills directly correlate with a person's ability to communicate and lead others while being able to solve problems..

Floor Manager Job Description

Between the years 2018 and 2028, floor manager jobs are expected to undergo a growth rate described as "as fast as average" at 6%, according to the Bureau of Labor Statistics. So if the thought "should I become a floor manager?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of floor manager opportunities that are projected to become available by 2028 is 150,600.

Floor managers average about $23.42 an hour, which makes the floor manager annual salary $48,723. Additionally, floor managers are known to earn anywhere from $37,000 to $64,000 a year. This means that the top-earning floor managers make $27,000 more than the lowest earning ones.

It's hard work to become a floor manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an assistant manager/manager training, assistant manager/shift manager, assistant manager, sales, and assistant restaurant manager.

Floor Manager Jobs You Might Like

Floor Manager Resume Examples

Floor Manager Skills and Personality Traits

We calculated that 15% of Floor Managers are proficient in Customer Service, Communication, and HR. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Floor Managers that have these skills listed on their resume here:

  • Customer Service, 15%

    Managed wait staff and assumed responsibility for all restaurant-related activities while helping to establish an organizational culture of unparalleled customer service.

  • Communication, 12%

    Utilized strong interpersonal communication skills to direct daily operations of the branch ensuring the highest standards of quality and productivity.

  • HR, 8%

    Supervised employees and responsible for HR functions such as hiring, scheduling, payroll, appraisals for performance and corrective action.

  • Safety Standards, 5%

    Maintain quality and safety standards by researching exception reports and conducting safety audits.

  • Guest Service, 5%

    Perform operational duties; include achieving outstanding guest services, quality of food, building up sales and monitoring cost controls.

  • Inventory Levels, 5%

    Recorded delivery of merchandise and reported discrepancies to control costs and maintain correct inventory levels.

Some of the skills we found on floor manager resumes included "customer service," "communication," and "hr." We have detailed the most important floor manager responsibilities below.

  • Arguably the most important personality trait for a floor manager to have happens to be communication skills. An example from a resume said this about the skill, "top executives must be able to communicate clearly and persuasively" Additionally, other resumes have pointed out that floor managers can use communication skills to "maintain effective communications and positive relations with status board operators, front office staff and maintenance. "
  • Another commonly found skill for being able to perform floor manager duties is the following: leadership skills. According to a floor manager resume, "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Check out this example of how floor managers use leadership skills: "provided with unstanding customer service & leadership in a high volume, fast-paced environment with store sales generating $20,000.00 daily. "
  • Another skill that is quite popular among floor managers is management skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a floor manager resume: "top executives must shape and direct the operations of an organization" This example from a resume shows how this skill is used: "managed a team of 42 employees for high volume internet and website sales and management. "
  • A floor manager responsibilities sometimes require "problem-solving skills." The responsibilities that rely on this skills are shown by this resume excerpt: "top executives need to identify and resolve issues within an organization" This resume example shows how this skill is used by floor managers: "performed outstanding customer relationship management, ensuring educated clients, customized products and services and creative, turnkey solution"
  • Another common skill for a floor manager to be able to utilize is "time-management skills." Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals. A floor manager demonstrated the need for this skill by putting this on their resume: "staff training/ development efficient multi-tasker consistently meets goals project management conflict resolution organized deadline-oriented hi-lo certified forklift certified scooter certified"
  • See the full list of floor manager skills.

    Before becoming a floor manager, 49.1% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.7% floor managers went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most floor managers have a college degree. But about one out of every five floor managers didn't attend college at all.

    Those floor managers who do attend college, typically earn either a business degree or a psychology degree. Less commonly earned degrees for floor managers include a communication degree or a general studies degree.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a floor manager. We've found that most floor manager resumes include experience from Jetro Cash & Carry Enterprises, Bi-Mart, and Hilton. Of recent, Jetro Cash & Carry Enterprises had 68 positions open for floor managers. Meanwhile, there are 3 job openings at Bi-Mart and 2 at Hilton.

    If you're interested in companies where floor managers make the most money, you'll want to apply for positions at Avago Technologies Wireless (U.S.A.) Manufacturing, Landry's, and R.M.D. We found that at Avago Technologies Wireless (U.S.A.) Manufacturing, the average floor manager salary is $78,888. Whereas at Landry's, floor managers earn roughly $61,832. And at R.M.D, they make an average salary of $60,177.

    View more details on floor manager salaries across the United States.

    Some other companies you might be interested in as a floor manager include Walmart, Walgreens, and Enterprise Rent-A-Car. These three companies were found to hire the most floor managers from the top 100 U.S. educational institutions.

    In general, floor managers fulfill roles in the retail and hospitality industries. While employment numbers are high in those industries, the floor manager annual salary is the highest in the transportation industry with $54,186 as the average salary. Meanwhile, the manufacturing and hospitality industries pay $53,033 and $48,712 respectively. This means that floor managers who are employed in the transportation industry make 16.4% more than floor managers who work in the retail Industry.

    The three companies that hire the most prestigious floor managers are:

      What Assistant Manager/Manager Trainings Do

      An assistant manager/manager of training performs various support tasks to assist with maintaining smooth workflow operations, learning management skills along the way. They participate in setting goals and guidelines, establishing timelines and budgets, liaising with internal and external parties, delegating responsibilities among staff, and monitoring the daily operations, solving issues and concerns should there be any. They also perform clerical tasks such as organizing files, preparing and processing documents, handling calls and correspondence, and running errands as needed.

      In this section, we take a look at the annual salaries of other professions. Take assistant manager/manager training for example. On average, the assistant manager/managers training annual salary is $12,780 lower than what floor managers make on average every year.

      Even though floor managers and assistant manager/managers training have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, communication, and guest service in the day-to-day roles.

      As far as similarities go, this is where it ends because a floor manager responsibility requires skills such as "hr," "safety standards," "service standards," and "food service." Whereas a assistant manager/manager training is skilled in "training programs," "safety procedures," "human resources," and "training materials." So if you're looking for what truly separates the two careers, you've found it.

      The education levels that assistant manager/managers training earn is a bit different than that of floor managers. In particular, assistant manager/managers training are 1.3% more likely to graduate with a Master's Degree than a floor manager. Additionally, they're 0.1% less likely to earn a Doctoral Degree.

      What Are The Duties Of an Assistant Manager/Shift Manager?

      An assistant manager/shift manager assists managers in maintaining an establishment's smooth workflow. Although the extent of their responsibilities depends on their company or industry of employment, it usually includes participating in setting goals and guidelines, establishing budgets and schedules, delegating tasks among staff, and monitoring operations, solving issues should there be any. They also perform administrative support tasks such as coordinating with internal and external parties, preparing and processing documents, handling calls and correspondence, organizing files, and implementing policies and regulations. In the absence of the manager, an assistant manager assumes their responsibilities to maintain efficient operations.

      The next role we're going to look at is the assistant manager/shift manager profession. Typically, this position earns a lower pay. In fact, they earn a $18,378 lower salary than floor managers per year.

      Not everything about these jobs is different. Take their skills, for example. Floor managers and assistant manager/shift managers both include similar skills like "customer service," "communication," and "safety standards" on their resumes.

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that floor manager responsibilities requires skills like "hr," "product knowledge," "service standards," and "loss prevention." But an assistant manager/shift manager might use skills, such as, "casino floor," "internal audit," "crew members," and "financial statements."

      In general, assistant manager/shift managers study at similar levels of education than floor managers. They're 0.5% less likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.

      How an Assistant Manager, Sales Compares

      An assistant sales manager assists the sales manager in supervising the daily store operations. It is their responsibility to develop strategies to improve the store's profit, effectively resolve client's issues, and manage the recruitment of sales staff. They need to train and guide the sales staff to learn sales strategies to enhance their sales performance. Assistant sales managers must have strong management and leadership skills so they can do the duties of the sales managers in case of their absence. Candidates applying for the job should have excellent customer service skills and relevant experience in sales.

      The assistant manager, sales profession generally makes a lower amount of money when compared to the average salary of floor managers. The difference in salaries is assistant managers, sales making $15,779 lower than floor managers.

      Using floor managers and assistant managers, sales resumes, we found that both professions have similar skills such as "customer service," "communication," and "hr," but the other skills required are very different.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from floor manager resumes include skills like "safety standards," "guest service," "high volume," and "service standards," whereas an assistant manager, sales might be skilled in "retail sales," "sales process," "new customers," and "sales department. "

      Additionally, assistant managers, sales earn a higher salary in the retail industry compared to other industries. In this industry, they receive an average salary of $39,139. Additionally, floor managers earn an average salary of $54,186 in the transportation industry.

      When it comes to education, assistant managers, sales tend to earn similar education levels than floor managers. In fact, they're 2.9% more likely to earn a Master's Degree, and 0.0% more likely to graduate with a Doctoral Degree.

      Description Of an Assistant Restaurant Manager

      An assistant restaurant manager's role is to perform managerial support tasks and oversee restaurant operations, ensuring efficiency in workflow and customer satisfaction. Their responsibilities revolve around maintaining records of all invoices and contracts, delegating tasks, monitoring the inventory of supplies, liaising with suppliers and vendors, and addressing issues and concerns. There are also instances when one must attend to customers' needs, prepare schedules, perform regular workforce inspection, and report to the manager. Furthermore, it is essential to implement all the company's health regulations and policies, all to maintain a safe and healthy environment for everyone.

      Assistant restaurant managers tend to earn a lower pay than floor managers by about $4,084 per year.

      While both floor managers and assistant restaurant managers complete day-to-day tasks using similar skills like customer service, hr, and safety standards, the two careers also vary in other skills.

      Each job requires different skills like "communication," "payroll," "product knowledge," and "sales floor," which might show up on a floor manager resume. Whereas assistant restaurant manager might include skills like "crew members," "cost control," "financial statements," and "guest rooms."

      In general, assistant restaurant managers make a higher salary in the hospitality industry with an average of $34,951. The highest floor manager annual salary stems from the transportation industry.

      The average resume of assistant restaurant managers showed that they earn similar levels of education to floor managers. So much so that the likelihood of them earning a Master's Degree is 1.4% more. Additionally, they're less likely to earn a Doctoral Degree by 0.1%.