What Does a Floor Manager Do?

A floor manager is responsible for supervising the general operations of a specific department in an organization. Floor manager tasks include assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance. A floor manager will be in charge of checking inventories and report inadequate supplies, identifying business opportunities to increase the company's sales and profitability, developing strategic procedures to maintain customer satisfaction, and managing disputes from the customers and employees. A floor manager must have excellent leadership and communication skills to address specific concerns and process customers' requests as needed.

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Floor Manager Responsibilities

Here are examples of responsibilities from real floor manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage all marketing initiatives and programs including maintenance of POS and coupon/tie-in programs.
  • Present PowerPoint presentations and lead skill stations.
  • Organize and run all managerial duties thru out the the store.
  • Ensure production run smoothly, solve problems under pressure, sanitize the plant daily to international health-code standards.
  • Work on POS registers.-Open/Close Store.- Lead employees in task procedures and guide them in helping customers.- Make deposits to bank.
  • Structure and facilitate all training classes along with creating necessary Powerpoint presentations for class.
  • Monitor risk for all accumulate positions in option classes trade by specialists under management.
  • Maintain dependability and punctuality without deficiencies and always in appropriate uniform attire at all times.
  • Provide strategic, operational and fiscal leadership and maintain national presentation/service standards in all assign departments.
  • Provide leadership and guidance; analyze situations and implement solutions independently or through the management of others.
  • Devise and implement merchandising initiatives to drive sales while ensuring overall cleanliness and organization of the store area.
  • Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, and corrective action plans.
  • Direct activities and train personnel for efficient operation of concessions and turnover of floor with optimum cleanliness and appearance.
  • Facilitate in human resources duties such as interviewed potential candidates, direct hiring and termination process, administrate payroll.
  • Direct daily operations with full decision-making responsibility for merchandising, weekly payroll, scheduling, and establishing sales goals.
Floor Manager Traits
Communication skills
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Leadership skills
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.
Management skills
Management skills directly correlate with a person's ability to communicate and lead others while being able to solve problems..

Floor Manager Jobs You Might Like

  • High Paying Floor Manager Jobs - $58K and Up
  • Entry Level Floor Manager Jobs
  • Part Time Floor Manager Jobs
  • Actively Hiring
  • No Degree Floor Manager Jobs
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Floor Manager Job Description

Between the years 2018 and 2028, floor manager jobs are expected to undergo a growth rate described as "as fast as average" at 6%, according to the Bureau of Labor Statistics. So if the thought "should I become a floor manager?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of floor manager opportunities that are projected to become available by 2028 is 150,600.

Floor managers average about $21.06 an hour, which makes the floor manager annual salary $43,813. Additionally, floor managers are known to earn anywhere from $32,000 to $58,000 a year. This means that the top-earning floor managers make $26,000 more than the lowest earning ones.

It's hard work to become a floor manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an assistant manager/manager training, assistant manager/shift manager, assistant manager, sales, and assistant restaurant manager.

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Floor Manager Jobs You Might Like

12 Floor Manager Resume Examples

Build a professional floor manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your floor manager resume.

 
Jane Carroll
Floor Manager
Contact Information
New York, NY
(900) 555-0902
Skills
  • Mcdonalds
  • Positive Attitude
  • Specific Food Items
  • Regular Basis
  • Customer Service
  • Crew Worker
  • Guest Service
  • Property Damage
  • Food Preparation
  • Company Policies
Employment History
Floor Manager
2019 - Present
Subway
New York, NY
  • Provide excellent customer service to anyone who walks in .
Shift Manager
2012 - 2019
Starbucks
Philadelphia, PA
  • Filtered communication to the shift team as directed by the store manager.
  • Provided quality beverages and food products consistently Provided legendary customer service Completed Food Safety Management Program
  • Attended to guests in a high volume setting and providing quality beverages and food products.
Security Guard
2010 - 2012
Imperial Security
Philadelphia, PA
  • Unarmed Security Guard* I received my Private Security Officer license from the Alabama Security Regulatory Board.
  • Provide assistance to local and state police, fire, and emergency medical responders, when necessary.
  • Monitor resort activity using surveillance equipment.
Crew Trainer
2009 - 2010
McDonald's
Philadelphia, PA
  • Cashier, Drive Thur, customer service
  • Back up other crew members to keep team workflow at efficient level.
  • Supported and mentored crew members as they completed their own apprenticeship Guided the crew member through his or her development program
  • Operated large volume-cooking equipment such as grills, deep-fat fryers or griddles.
  • be a leader, team member and a role model.
  • Cashier * Responsible for quality control, maintenance, lobby and customer complaints.
Education
High School Diploma
2009 - 2009
 
 
Rachel Perry
Floor Manager
Contact Info
Charlotte, NC
(770) 555-0418
Skills
Direct SupervisionFinancial StatementsCustomer RelationsTakeout OrdersPayrollHigh QualityDaily OperationsCommunicationCompany StandardsDepot
Employment History
Floor Manager
2014 - Present
Dollar Tree
Charlotte, NC
  • Replenished merchandise to the sales floor speedily and effectively daily.
  • Communicated changes in policies, procedures, and strategies.
Kitchen Manager
2011 - 2014
Buffalo Wild Wings
Charlotte, NC
  • Led and supervised daily restaurant operations.
  • Supported kitchen operations when staff members were absent.
  • Interviewed staff, purchased food and stock, and made sure everyone was trained on proper food preparation and kitchen safety techniques
  • Operated register and food services in a fast-paced environment Ensured customer satisfaction while receiving and executing orders in a timely manner
Supervisor
2007 - 2011
Walmart
Orlando, FL
  • Ensured goods received were logged in appropriately and compliant with the organization's quality standards.
  • Reviewed financials and prepared and sent out Deposits Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Set and maintain new floor pads, unload trucks, help customers, work on pos and Customer Service desk.
Greeter
2006 - 2007
Walmart
Houston, TX
  • Check receipts of customers upon leaving the store.
  • Worked on the doors of Wal-Mart to greet customers and checked bags leaving the store to make sure items were purchased.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Trained new team members in guest services and participated in program planning and store displays.
Education
High School Diploma
2006 - 2006
 
 
William Pierce
Floor Manager
Bethesda, MD
(450) 555-7857
Experience
Floor Manager2019 - Present
Red Lobster•Bethesda, MD
  • Coordinate food service lines between cooks and servers to ensure operational workflow.
  • Maintained all Front of House schedules focusing on guest service and labor.
  • Trained all new incoming servers on the procedures, guidelines, and expectations of guest service.
  • Monitor front-end operations as well as all front end associates.
  • Open and close stores and assist with POS services.
Kitchen Manager2018 - 2019
Red Lobster•Bethesda, MD
  • Provided excellent customer service helping to exceed their expectations.
  • Insured food quality and specs were maintained.i hired and help train all HOH crew.
  • Assisted in the daily operations for contracted food services for the Sitka AK.
Executive Chef2017 - 2018
Marriott International•Bethesda, MD
  • Determined how food should be created, arranged, presented, and prepared while ensuring proper portion control.
  • Managed all kitchen operations including daily preparation of up to 700 meals as well as special Catered meals, e.g.
Grill Cook2016 - 2017
Jack in the Box•Bellingham, WA
  • Maintained the physical appearance inside and outside of buildings and maintained equipment, worked fryers and provided customer service as needed
  • Maintain sanitation, health and safety standards, Operate large volume cooking equipment.
Skills
Guest RoomsSteam TablesCommunicationChefsDisplay CasesRegular BasisPositive AttitudeCustomer ServiceMenu PlanningRetail Sales
Education
Certificate Business2015 - 2016
Western Washington University•Bellingham, WA
 
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Floor Manager Skills and Personality Traits

We calculated that 14% of Floor Managers are proficient in Customer Service, Cleanliness, and Pallets. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Floor Managers that have these skills listed on their resume here:

  • Customer Service, 14%

    Managed wait staff and assumed responsibility for all restaurant-related activities while helping to establish an organizational culture of unparalleled customer service.

  • Cleanliness, 12%

    Directed activities and trained personnel for efficient operation of concessions and turnover of floor with optimum cleanliness and appearance.

  • Pallets, 11%

    Trained in Pallet jack, Standing and sitting forklift, Genie (scissor) lift and Yard Truck driver.

  • HR, 8%

    Supervised employees and responsible for HR functions such as hiring, scheduling, payroll, appraisals for performance and corrective action.

  • Flyers, 5%

    Conducted prospecting through flyers, social media, and other effective advertising avenues.

  • Safety Standards, 5%

    Maintain quality and safety standards by researching exception reports and conducting safety audits.

Some of the skills we found on floor manager resumes included "customer service," "cleanliness," and "pallets." We have detailed the most important floor manager responsibilities below.

  • Arguably the most important personality trait for a floor manager to have happens to be communication skills. An example from a resume said this about the skill, "top executives must be able to communicate clearly and persuasively" Additionally, other resumes have pointed out that floor managers can use communication skills to "improved customer relations through departmental training, effective communication and proper time management. "

  • Another commonly found skill for being able to perform floor manager duties is the following: leadership skills. According to a floor manager resume, "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Check out this example of how floor managers use leadership skills: "cross train leadership and associate on product knowledge, quality issues, and any other product information necessary. "

  • Another skill that is quite popular among floor managers is management skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a floor manager resume: "top executives must shape and direct the operations of an organization" This example from a resume shows how this skill is used: "performed outstanding customer relationship management, ensuring educated clients, customized products and services and creative, turnkey solution"

  • A floor manager responsibilities sometimes require "problem-solving skills." The responsibilities that rely on this skills are shown by this resume excerpt: "top executives need to identify and resolve issues within an organization" This resume example shows how this skill is used by floor managers: "provided aid with customer relations and problem-solving tactics. "

  • Another common skill for a floor manager to be able to utilize is "time-management skills." Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals. A floor manager demonstrated the need for this skill by putting this on their resume: "ensured delivery are routed on time, maintained cleanliness supervised personnel on the floor made sure everyone has assignments"

    • See the full list of floor manager skills.

    Before becoming a floor manager, 49.1% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.7% floor managers went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most floor managers have a college degree. But about one out of every five floor managers didn't attend college at all.

    Those floor managers who do attend college, typically earn either a business degree or a psychology degree. Less commonly earned degrees for floor managers include a communication degree or a general studies degree.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a floor manager. We've found that most floor manager resumes include experience from Jetro Cash & Carry, Goodwin Recruiting, and Bi-Mart. Of recent, Jetro Cash & Carry had 156 positions open for floor managers. Meanwhile, there are 19 job openings at Goodwin Recruiting and 12 at Bi-Mart.

    If you're interested in companies where floor managers make the most money, you'll want to apply for positions at Oil States International, Sycuan Casino Resort, and Wilder. We found that at Oil States International, the average floor manager salary is $61,077. Whereas at Sycuan Casino Resort, floor managers earn roughly $58,077. And at Wilder, they make an average salary of $55,301.

    View more details on floor manager salaries across the United States.

    Some other companies you might be interested in as a floor manager include Enterprise Holdings, Walgreens, and Abercrombie & Fitch Co. These three companies were found to hire the most floor managers from the top 100 U.S. educational institutions.

    In general, floor managers fulfill roles in the hospitality and retail industries. While employment numbers are high in those industries, the floor manager annual salary is the highest in the telecommunication industry with $44,098 as the average salary. Meanwhile, the manufacturing and hospitality industries pay $43,310 and $43,233 respectively. This means that floor managers who are employed in the telecommunication industry make 11.4% more than floor managers who work in the retail Industry.

    The three companies that hire the most prestigious floor managers are:

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    Floor Manager Jobs You Might Like

    • High Paying Floor Manager Jobs - $58K and Up
    • Entry Level Floor Manager Jobs
    • Part Time Floor Manager Jobs
    • Actively Hiring
    • No Degree Floor Manager Jobs
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    What Assistant Manager/Manager Trainings Do

    An assistant manager/manager of training performs various support tasks to assist with maintaining smooth workflow operations, learning management skills along the way. They participate in setting goals and guidelines, establishing timelines and budgets, liaising with internal and external parties, delegating responsibilities among staff, and monitoring the daily operations, solving issues and concerns should there be any. They also perform clerical tasks such as organizing files, preparing and processing documents, handling calls and correspondence, and running errands as needed.

    In this section, we take a look at the annual salaries of other professions. Take assistant manager/manager training for example. On average, the assistant manager/managers training annual salary is $8,701 lower than what floor managers make on average every year.

    Even though floor managers and assistant manager/managers training have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, payroll, and product knowledge in the day-to-day roles.

    As far as similarities go, this is where it ends because a floor manager responsibility requires skills such as "cleanliness," "pallets," "hr," and "flyers." Whereas a assistant manager/manager training is skilled in "basic math," "math," "store sales," and "taking care." So if you're looking for what truly separates the two careers, you've found it.

    The education levels that assistant manager/managers training earn is a bit different than that of floor managers. In particular, assistant manager/managers training are 1.5% more likely to graduate with a Master's Degree than a floor manager. Additionally, they're 0.0% less likely to earn a Doctoral Degree.

    What Are The Duties Of an Assistant Manager/Shift Manager?

    An assistant manager/shift manager assists managers in maintaining an establishment's smooth workflow. Although the extent of their responsibilities depends on their company or industry of employment, it usually includes participating in setting goals and guidelines, establishing budgets and schedules, delegating tasks among staff, and monitoring operations, solving issues should there be any. They also perform administrative support tasks such as coordinating with internal and external parties, preparing and processing documents, handling calls and correspondence, organizing files, and implementing policies and regulations. In the absence of the manager, an assistant manager assumes their responsibilities to maintain efficient operations.

    The next role we're going to look at is the assistant manager/shift manager profession. Typically, this position earns a lower pay. In fact, they earn a $6,041 lower salary than floor managers per year.

    Not everything about these jobs is different. Take their skills, for example. Floor managers and assistant manager/shift managers both include similar skills like "customer service," "cleanliness," and "safety standards" on their resumes.

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that floor manager responsibilities requires skills like "pallets," "hr," "flyers," and "product knowledge." But an assistant manager/shift manager might use skills, such as, "food safety," "employee engagement," "customer satisfaction," and "casino floor."

    In general, assistant manager/shift managers study at similar levels of education than floor managers. They're 0.3% less likely to obtain a Master's Degree while being 0.0% less likely to earn a Doctoral Degree.

    How an Assistant Manager, Sales Compares

    An assistant sales manager assists the sales manager in supervising the daily store operations. It is their responsibility to develop strategies to improve the store's profit, effectively resolve client's issues, and manage the recruitment of sales staff. They need to train and guide the sales staff to learn sales strategies to enhance their sales performance. Assistant sales managers must have strong management and leadership skills so they can do the duties of the sales managers in case of their absence. Candidates applying for the job should have excellent customer service skills and relevant experience in sales.

    The assistant manager, sales profession generally makes a lower amount of money when compared to the average salary of floor managers. The difference in salaries is assistant managers, sales making $8,244 lower than floor managers.

    Using floor managers and assistant managers, sales resumes, we found that both professions have similar skills such as "customer service," "hr," and "payroll," but the other skills required are very different.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from floor manager resumes include skills like "cleanliness," "pallets," "flyers," and "safety standards," whereas an assistant manager, sales might be skilled in "retail sales," "excellent interpersonal," "sales training," and "store sales. "

    Additionally, assistant managers, sales earn a higher salary in the manufacturing industry compared to other industries. In this industry, they receive an average salary of $36,707. Additionally, floor managers earn an average salary of $44,098 in the telecommunication industry.

    When it comes to education, assistant managers, sales tend to earn similar education levels than floor managers. In fact, they're 1.4% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

    Description Of an Assistant Restaurant Manager

    An assistant restaurant manager's role is to perform managerial support tasks and oversee restaurant operations, ensuring efficiency in workflow and customer satisfaction. Their responsibilities revolve around maintaining records of all invoices and contracts, delegating tasks, monitoring the inventory of supplies, liaising with suppliers and vendors, and addressing issues and concerns. There are also instances when one must attend to customers' needs, prepare schedules, perform regular workforce inspection, and report to the manager. Furthermore, it is essential to implement all the company's health regulations and policies, all to maintain a safe and healthy environment for everyone.

    Assistant restaurant managers tend to earn a higher pay than floor managers by about $1,807 per year.

    While both floor managers and assistant restaurant managers complete day-to-day tasks using similar skills like customer service, cleanliness, and hr, the two careers also vary in other skills.

    Each job requires different skills like "pallets," "flyers," "payroll," and "product knowledge," which might show up on a floor manager resume. Whereas assistant restaurant manager might include skills like "restaurant operations," "work ethic," "customer satisfaction," and "food safety."

    In general, assistant restaurant managers make a higher salary in the hospitality industry with an average of $43,632. The highest floor manager annual salary stems from the telecommunication industry.

    The average resume of assistant restaurant managers showed that they earn similar levels of education to floor managers. So much so that the likelihood of them earning a Master's Degree is 0.5% more. Additionally, they're less likely to earn a Doctoral Degree by 0.0%.

    What Similar Roles Do

    Floor Manager Related Careers

    Floor Manager Related Jobs

    What Similar Roles Do

    Updated October 2, 2020