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Floor staff skills for your resume and career

Updated January 8, 2025
3 min read
Floor staff example skills
Below we've compiled a list of the most critical floor staff skills. We ranked the top skills for floor staff based on the percentage of resumes they appeared on. For example, 17.8% of floor staff resumes contained pos as a skill. Continue reading to find out what skills a floor staff needs to be successful in the workplace.

15 floor staff skills for your resume and career

1. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how floor staff use pos:
  • Operated a POS System and maintained a balanced cash drawer.
  • Attended hundreds of customers daily using the POS system.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how floor staff use phone calls:
  • Worked in the box office, selling tickets and responding to phone calls and in-person inquiries regarding movies and theater services.
  • Give people the correct tickets and show times, make certain to answer all questions, and answering phone calls.

3. Cleanliness

Here's how floor staff use cleanliness:
  • Maintained cleanliness of theaters Greeted customers when entering theater Prepared food in concession stand Provided customer service to theater customers
  • Established good time management and customer service skills, specifically in organization and cleanliness.

4. Math

Here's how floor staff use math:
  • Provided Excellent Verbal communication and Customer Service with guests and peers -Utilized Basic math cash handling skills -Maintained appearance of cleanliness/ neatness
  • Excelled in customer service, quick math when necessary, and training new employees.

5. Emergency Situations

Here's how floor staff use emergency situations:
  • Handle emergency situations when called upon to do so.
  • Handle staffing conflict and all emergency situations as the arise.

6. Crowd Control

Crowd control refers to a safety procedure where guards, police officers, and barrier maintain a crowd's position and attitude. This measure is often seen in riots, concerts, and anywhere large crowds may result in fights, disorderly conduct, and even "crowd crushes" where a member of the crowd is trampled.

Here's how floor staff use crowd control:
  • Assist with general crowd control and provide visitors with directions and advisement on areas to visit in the Museum.
  • Establish crowd control and keep eyes on patrons who may become unruly or create a disturbance.

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7. Clean Restrooms

A clean bathroom can be referred to as a restroom that is visually and physically clean as well as decontaminated.

Here's how floor staff use clean restrooms:
  • Clean restrooms aerobics room weight room help members with questions close shifts
  • Clean restrooms and break rooms when needed.

8. Sound Quality

Here's how floor staff use sound quality:
  • Usher: Monitor auditoriums for picture/sound quality and guest behavior, clean lobby, restrooms, and auditoriums.
  • Monitored auditoriums for picture/sound quality, temp., lighting and guest behavior.

9. Concession Stand

Here's how floor staff use concession stand:
  • Maintained equipment used in the concession stand and product supply in order to keep operations moving at an effective pace.
  • Worked in the concession stand cooking food, making popcorn, cleaning and maintaining equipment and some experience taking inventory.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how floor staff use customer service:
  • Position required excellent customer service in order to ensure quality guest experience resulting in repeat business.
  • Provided excellent customer service in a fast-paced environment Utilized teamwork skills to complete assigned tasks

11. Club Program

Here's how floor staff use club program:
  • Promoted the Regal Crown Club program in every aspect.
  • Promoted the Regal Crown Club program and its benefits.

12. IMAX

Here's how floor staff use imax:
  • Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX), and food.

13. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how floor staff use food service:
  • Key responsibilities include handling money, food service, cleaning, communicating with customers and coworkers, and sales.
  • Performed a variety of tasks set in a fast paced fast food service.

14. Mpaa

Here's how floor staff use mpaa:
  • Ensured tickets were sold in accordance with the MPAA rating system and company policy.
  • Answer questions pertaining to show times, pricing, and MPAA Ratings.

15. Food Preparation

Here's how floor staff use food preparation:
  • Keep accurate cash drawer, customer service, some food preparation, closing shift hours 5pm to 1:30 am.
  • Box office cashier, Concession cashier, food preparation, ushering, ticket taker, and cleaning theaters.
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List of floor staff skills to add to your resume

Floor staff skills

The most important skills for a floor staff resume and required skills for a floor staff to have include:

  • POS
  • Phone Calls
  • Cleanliness
  • Math
  • Emergency Situations
  • Crowd Control
  • Clean Restrooms
  • Sound Quality
  • Concession Stand
  • Customer Service
  • Club Program
  • IMAX
  • Food Service
  • Mpaa
  • Food Preparation
  • Ticket Sales
  • Upselling
  • Movie Theater
  • Customer Complaints
  • Clean Environment
  • Admission Tickets
  • Customer Orders
  • Sales Floor
  • Food Orders
  • Safety Rules
  • Movie Tickets
  • Ticket Booth
  • Entertainment Events
  • Cash Drawers
  • Credit Card Transactions
  • Cash Registers
  • Concession Sales

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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