Top Floor Staff Skills

Below we've compiled a list of the most important skills for a Floor Staff. We ranked the top skills based on the percentage of Floor Staff resumes they appeared on. For example, 31.1% of Floor Staff resumes contained Customer Service as a skill. Let's find out what skills a Floor Staff actually needs in order to be successful in the workplace.

The six most common skills found on Floor Staff resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Floor Staff jobs:
  • Provided excellent customer service in a fast-paced environment Utilized teamwork skills to complete assigned tasks
  • Received Regal Cinemas Star Performer Award twice for delivering excellent customer service
  • Received recognition from managers and customers on my excellent customer service.
  • Support the management staff in the day-to-day operations while maintaining customer service
  • Provided Customer Service and referred customers to various store departments.
  • Provided prompt customer service with ticketing, concessions and janitorial needs
  • Gained customer service experience while working in a quick paced environment
  • Provided excellent customer service by educating and informing guests.
  • Demonstrated company expectations of satisfactory customer service and enthusiasm.
  • Provided excellent customer service greeted and directed guests.
  • Provided exceptional customer service through face-to-face interaction.
  • Provided customer service to diverse population.
  • Provided quality customer service to clientele.
  • Provide customer service, assist students locating books, stock books, complete inventory for books, clean and organize shelves.
  • Completed management certification classes (cash handling, company policies, customer service, alcohol distribution, and sexual harassment).
  • Worked with my shift team to ensure that patrons received stellar customer service to ensure their visit was a pleasant experience.
  • Usher, Concession, Box Office, Projection; Cash Handling, Customer Service, Basic Maintenance, Film Handling and Preparation
  • Walk around and as you are picking up drinks create a social rap ore as a part of customer service.
  • Worked in the fast-paced floor staff that helped customers enjoy their movie entertainment with the highest standards of customer service.
  • Staff Responsibilities included; concessions, server, kitchen, box office, usher, maintenance, and customer service.

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2. Concession Stand

high Demand
Here's how Concession Stand is used in Floor Staff jobs:
  • Maintained equipment used in the concession stand and product supply in order to keep operations moving at an effective pace.
  • Worked in the concession stand cooking food, making popcorn, cleaning and maintaining equipment and some experience taking inventory.
  • Help to maintain, and clean facilities, such as lobbies, concession stands, hallways, and auditoriums.
  • Incorporated marketing skills to up-sell at the concession stand and the loyalty rewards program when in the box office.
  • Received and inventoried food and drinks for the concession stand, ensuring we were properly stocked at all times.
  • Worked concession stand which involved performing transactions and serving customers refreshments, popcorn, candy and other various foods.
  • Cleaned theaters and sold refreshments at concession stand, sold tickets, and did maintenance around the building.
  • Cleaned, organized, and restocked front and back of concession stand, as well as condiment stations.
  • Served customers while working as a guest services representative, concession stand attendant, and box office teller.
  • Box office cashier, concession stand, cash register, customer service, balance register in box office.
  • Cashier, Customer Service, Oversee Maintenance Area Check, Oversee Concession Stands, Assist in Box Office.
  • Work in the box office, concession stand, projection booth and/or at the doorman s stand.
  • Worked in all areas of the theater, including ticket booth, concession stand, and usher.
  • Worked in the box office and concession stand helping to provide excellent customer service to our movie patrons
  • Cleaned and organized the theater, including the concession stand, bathrooms, lobby, and auditoriums.
  • Keep the lobby, concession stand, hallways, and auditoriums clean and presentable at all times.
  • Worked a variety of positions in team environments including concession stand, box office, and usher.
  • Furthered my customer service and cash handling skills by working the concession stands and box office.
  • Operated concession stand, receiving and completing customers' orders in a timely and accurate fashion.
  • Job Duties: Box office, inventory, customer service, concession stand and money handling.

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3. Food Preparation

high Demand
Here's how Food Preparation is used in Floor Staff jobs:
  • Cash register operation and food preparation.
  • Keep accurate cash drawer, customer service, some food preparation, closing shift hours 5pm to 1:30 am.
  • Box office cashier, Concession cashier, food preparation, ushering, ticket taker, and cleaning theaters.
  • Worked in box office, retail sales and food preparation in concessions, and ushered theaters.
  • Worked in the concession stand, which included food preparation, serving, and cashiers.
  • Cross trained in three positions of concession: selling, up selling and food preparation.
  • Job duties included cash handling, up-sales, customer service, and food preparations.
  • Maintain concessions with food preparation, serving customers, and stocking inventory.
  • Assisted co-workers by running items from stockroom to food preparation area.
  • Handled food preparation and inventory for the company snack bar.
  • Aided in food preparation on the back end.
  • Assisted customers with food preparation.
  • Cleaned and kept clean theatre and food preparation areas.
  • Handled food preparations and cleaning of theatre.
  • Cash handling and electronic transactions Food preparation Distribution and stocking of supplies

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4. POS

high Demand
Here's how POS is used in Floor Staff jobs:
  • Position required excellent customer service in order to ensure quality guest experience resulting in repeat business.
  • Utilized positive communication skills when interacting with customers as well as when interacting with management.
  • Provide exceptional customer service to members and membership support to possible customers.
  • Possess excellent communication skills with customers, co-workers and management.
  • Developed and maintained positive working relationships with coworkers.
  • Assured a positive customer experience.
  • Operated a POS system, including the proper handling of and responsibility for accuracy of cash drawer, and credit cards.
  • Earned an Employee of the Month award due to hard work up-selling items in Concessions & always keeping a positive attitude.
  • General purpose floor staff duties include cash register, customer hospitality, shelf stocking and facing, janitorial, and money management
  • Greet customers entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Updated theater marquees, posters, and menu boards and presented a positive image to all guests while on duty.
  • Provided positive movie-going experience by taking tickets, completing food orders accurately, answering questions, and handling complaints.
  • Trained to operate theater POS system in concessions and box office as well as process card and cash transactions.
  • Received employee of the month as well as positive reviews that mentioned myself by name about the service provided.
  • Answer telephone calls and display proper over the phone customer service and assist the caller in any way possible.
  • Assisted guests to the fullest extent possible, and referred all guests' complaints and concerns to management.
  • Performed the duties of assigned position (concessions, box office, ushering, and door stand).
  • Worked all three major positions in the theater, including concessions, usher crew, and podium.
  • Greeted guests with a friendly disposition while completing ticket purchase transactions, which included coupons and discounts.
  • Worked all floor positions, maintenance, cleaning, customer service, answered phones, worked promotional events

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5. Phone Calls

high Demand
Here's how Phone Calls is used in Floor Staff jobs:
  • Worked in the box office, selling tickets and responding to phone calls and in-person inquiries regarding movies and theater services.
  • Box Office: were selling tickets to patrons, answering questions about the movies, and answering phone calls.
  • Box Office: You will be selling tickets, answering and directing phone calls, or breaking change.4.
  • Answered phone calls and attended to customer needs, accomplished a variety of tasks in every shift.
  • Key responsibilities were obtaining box office including-ticket sales, customer service, and manage phone calls.
  • Box Office: I had to sell movie tickets to customers and answer phone calls.
  • Answer phone calls, run box office and concessions and prepare fresh popcorn each set.
  • Responded to phone calls and questions from guests that is consistent with company policy.
  • Answer phone calls promptly, assist customers, complete sales fast and accurately.
  • Handled customer phone calls for my department customers to their department.
  • Scheduled training sessions, took phone calls, opened/closed the gym.
  • Answered incoming theater phone calls and deal with customer concerns.
  • Answered phone calls and assisted callers with information needed.
  • Box office- Answering phone calls.
  • Box Office-- -Answer and Direct telephone calls.
  • Answered phone calls on a multi-lined phone system.
  • Answered a multi-line telephone and directing phone calls.
  • Handled cash register Answered phone calls Served and prepared food Issued tickets at box office Greeted and assisted customers at entrance

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6. Clean Theaters

high Demand
Here's how Clean Theaters is used in Floor Staff jobs:
  • Handle cash, prepare and serve food, stock, inventory, sell tickets, clean theaters, and interact with customers
  • Clean theaters after show times on schedule and maintain line order for sold out screenings.
  • Clean theaters and lobby to ensure guests are welcomed to a clean and appropriate environment.
  • Clean theaters, furniture, work box office and concession, stock incoming orders.
  • Cashier, clean theaters, greet guests, sell tickets, organize lines during premiers
  • Sell movie tickets and concession items, clean theaters, and customer service.
  • Sell movie tickets, handle popcorn and cinema foods, and clean theaters.
  • Run tickets and concessions, clean theaters, provide excellent quality service.
  • Clean theaters, Greet customers, ring up movie tickets, handle money
  • Usher: Assist customers in the theater and clean theaters between performances.
  • Clean theaters, Make popcorn, Sell tickets, and Complete transactions
  • Prepare food in concession area, operated cash register and clean theaters
  • Work cash register, prepare concessions, clean theaters, sell tickets
  • Sell concessions, sell tickets, clean theaters, greet customers
  • Usher customers to correct theaters, clean theaters post showing.
  • Clean theaters and floors, prepare concessions, box office
  • Bus and clean theaters between showings.
  • Clean theaters after movies are over.
  • Clean theaters and concessions at closing.
  • Clean work area and clean theaters

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7. Movie Tickets

high Demand
Here's how Movie Tickets is used in Floor Staff jobs:
  • Provided excellent customer service; sold movie tickets, answered phones, processed refunds/exchanges, and administered customer rewards program.
  • Answered phones and assisted customers with questions, sold movie tickets and directed customers to proper location.
  • Exchanged movie tickets for various forms of tender through use of a till.
  • Greeted and assisted customers while making transactions for movie tickets and concessions.
  • Worked in the box office selling movie tickets, and answering telephones.
  • Assisted guests with buying movie tickets and helping with guest concerns.
  • Verified movie tickets and ushered customers to their assigned seats.
  • Sell movie tickets or food items to customers.
  • Sell movie tickets and concession items to customers.
  • Sell and tear movie tickets.
  • Sell and distribute movie tickets.
  • Greeted guests at the door (tearing movie tickets).
  • Handle daily operations of the floor staff including: selling concession items, selling movie tickets, and cleaning theatres
  • Worked box office and sold customers their movie tickets and answered anyquestions they had about movies currently playing.3.
  • Cleaned theatres, sold movie tickets, directed guests, sold and stocked concessions.
  • Provided friendly greetings and movie information Sold movie tickets/concessions Cleaned and maintained luxury theaters

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8. Ticket Sales

high Demand
Here's how Ticket Sales is used in Floor Staff jobs:
  • Assist guests with concession orders and ticket sales in a fast paced environment as part of a team.
  • Box office ticket sales and cashier in concession as well as money close out.
  • Maintained an excellent cash register inventory on concessions and ticket sales.
  • Acted as cashier, theater cleaner, ticket salesmen and projectionist.
  • Handled cash and inventory of ticket sales, among other duties.
  • Provided excellent customer care and satisfaction in concession and ticket sales.
  • Rotated between ushering, concession, and ticket sales as needed
  • Process transactions for ticket sales and concessions.
  • Participated in concession and ticket sales.
  • Worked ticket sales and concessions.
  • Perform duties such as ticket sales, working in groups to clean theatres, and answering phones with professional phone etiquette.
  • Worked as a team member performing concession duties to include cash register, preparation/distribution of food and ticket sales.
  • Worked various jobs at the movie theatre, from ticket sales to concessions to ushering between shows.
  • Cashier Concession and ticket sales Sanitizing concession area and bathrooms
  • Hosted and managed large parties of guests Ticket Sales Theater and information desk monitor
  • Merchandized concessions for theater patrons * Managed box office ticket sales
  • Ticket sales Concession Ushering Greeting and ticket collecting Giving customers a regal experience

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9. Movie Theater

high Demand
Here's how Movie Theater is used in Floor Staff jobs:
  • Ticket taker in the lobby of REI Movie Theater, ripping ticket stubs in half and welcoming guests into the theater.
  • Promote combos of movie theater concessions and listening to customers intently when they order to be sure nothing is missed.
  • Compile, copy, sort, and file all the paperwork for functioning of the movie theater.
  • Usher: Clean movie theaters, Direct movie goers to their theaters, Stock concession items.
  • Support management staff in the day to day operations of the movie theater.
  • Worked as seasonal floor staff during busy holiday season of major movie theater.
  • Greet customers, Clean movie theaters, Concessions, Cash handling and ticket booth
  • Assisted customers with any problems, and the location to their movie theater.
  • Prepare and sell concession items and maintain cleanliness throughout an 8-screenmovie theater.
  • Serve food, beverages, or desserts to customers in movie theater concessions
  • Guide guests to their correct movie theater and seats.
  • Engaged with customers to provide a better movie theater experience
  • Work Box Office and Concessions at the movie theater
  • Cleaned movie theaters at the start of hire.
  • Cleaned movie theaters promptly on a tight schedule.
  • Worked Concessions stand and cleaned movie theaters.
  • Cleaned and monitored movie theaters.
  • Greeted guests attending movie theater.
  • Clean movie theaters, bathroom, and keep the lobby clean.
  • Formed strong organizing, cleaning, and maintenance skills to enhance the movie theater experience for customers.

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11. Gift Cards

high Demand
Here's how Gift Cards is used in Floor Staff jobs:
  • Sell movie tickets and Gift Cards and inform guests about currently featured films, policies, programs and more.
  • Operate and correctly handle cash, credit cards, passes, coupons, and gift cards.
  • Operate the box office selling movie tickets and Gift Cards to guests.
  • Greet customers, sell tickets and gift cards, and answer phone.
  • Box office- selling tickets, gift cards and vouchers.
  • Clean and check movies Selling tickets, gift cards, concession items, etc.

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12. Admission Tickets

high Demand
Here's how Admission Tickets is used in Floor Staff jobs:
  • Collected admission tickets and passes from patrons; assisted them in finding seats, and searching for lost articles.
  • Sell admission tickets and passes to customers, count and record number of tickets collected.
  • Sell and collect admission tickets and passes from patrons at the box office.
  • Collect admission tickets and passes from people when they come to door.
  • Greet patrons and collect admission tickets for cinema.
  • Provided superior customer service and worked at the cash registerSold and collected admission ticketsOperated refreshment stands during intermission

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13. Guest Service Philosophy

high Demand
Here's how Guest Service Philosophy is used in Floor Staff jobs:
  • Respond to phone calls and questions from guests in a manner that is consistent with our guest service philosophy.

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14. Crowd Control

high Demand
Here's how Crowd Control is used in Floor Staff jobs:
  • Assist with general crowd control and provide visitors with directions and advisement on areas to visit in the Museum.
  • Establish crowd control and keep eyes on patrons who may become unruly or create a disturbance.
  • Crowd control was important during the start of a set and during popular movie premiers.
  • Managed crowd control and assisted guests in finding seats in auditoriums when necessary.
  • Handled ticketing, concessions, stocking and crowd control.
  • Collaborated with 60 plus staff for crowd control.
  • Performed crowd control as needed or during emergencies.
  • Provided crowd control for guest capacity of 10,000+
  • Usher - crowd control and cleaning.
  • Usher (crowd control, keeping to a cleaning schedule, outside marquee, simple repairs, etc.)
  • Check IDs, wristbands, pat downs, crowd control
  • Completed customer service and sales training program Managing crowd Control
  • Usher, tear tickets, collect proper movie stub Managing crowd control and assisting guests in finding seats
  • Operated box, concessions, & lobby *Responsible for crowd control, theatre security & customer problem resolution
  • administer crowd control and breaks up any disturbances
  • Usher - aiding patrons, crowd control, patrolling auditoriums, and maintaining cleanliness of the theatres, lobby and hallways.

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15. Concession Sales

average Demand
Here's how Concession Sales is used in Floor Staff jobs:
  • Used the cash register to handle concession sales and ensure that money handled is balanced at the end of each shift.
  • Ticket and concession sales; ticket taker; usher; hourly restroom checks; cleaning theaters; etc.
  • Performed in a diverse number of roles including ticket sales, concession sales, and customer service.
  • Box office and concession sales, ushering, cleaning of theaters, taking tickets, misc.
  • Ticket and concession sales * Managed Customer Relations, telephone, and complaints * Custodial duties
  • Provided exceptional customer service with box office sales, concession sales, and custodial services.
  • Box office and concession sales, ushering, food prep, Employee of the Month
  • Box Office Ticket Sales, Concession Sales, Theater Clean-Up, Door Greeter
  • Operated concession sales with $2,200 in daily sales.
  • Ticket Sales, concession sales, and usher
  • Ticket and concession sales, customer service.
  • Operated box office and concession sales.
  • Cleaned auditoriums and equipment thoroughly -Processed ticket and concession sales
  • Greeted customers, conducted box office sales, concession sales, and ensured fully stocked concession areas.
  • General Cinema Corporation; Georgia Square Mall Responsibilities included ticket-taking, concession sales and clean up.
  • Cash Handling for box office and concession sales averaging $30 Ushering and customer safety.
  • Increased concession sales through upselling.Guided customers throughout the emporium and addressed concerns.Managed the film reels and box office.
  • Assisted customers and coworkers Ticket and Concession Sales Met sales Goals Cash Handling

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16. Janitorial

average Demand
Here's how Janitorial is used in Floor Staff jobs:
  • Tasked with overall upkeep of building including janitorial services, repair contracts and facility improvements.
  • Provided additional administrative and clerical duties as well as janitorial duties.
  • Operated janitorial equipment appropriately and safely.
  • Served as floor-staff member, which primarily involved janitorial duties.
  • Cashier, Janitorial, Guest Service, or Concession.
  • Performed light janitorial duties in the lobby and auditoriums.
  • Provide excellent customer service Prepare and serve food Perform janitorial duties
  • Provide excellent customer service * Cashier * Usher * Maintenance and janitorial duties

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17. Customer Complaints

average Demand
Here's how Customer Complaints is used in Floor Staff jobs:
  • Box Office - Sold tickets, answered phone calls, conduct inventory tickets sold and handled customer complaints and comments.
  • Answer customer inquiries, direct groups of visitors, set up movie poster displays and report customer complaints.
  • Handled money, served customers, dealt with minor customer complaints.
  • Refer all Customer complaints and concerns to management.
  • Box Office-Customer Service, handled customer complaints.
  • Managed daily sales within the business Solved customer complaints and ensured satisfaction.
  • Count money and products Deal with customer complaints
  • Assisted customers in concessions area Handed out tickets Cleaned station area Resolved customer complaints Helped decorate to promote new movies
  • Conversed with 100 or more customers daily Answered multi-line phone system Resolved customer complaints Managed over $5,000 cash

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18. Greeting Customers

average Demand
Here's how Greeting Customers is used in Floor Staff jobs:
  • Provide customer service by greeting customers and providing information regarding show times and movie summaries.
  • Box Office:-Greeting customers-Selling tickets-Promoting rewards card-Page individuals wanted at the box office.
  • Stock and restock shelves, Greeting customers and organizing displays Cash register operations, Selected to remain as permanent employee HONORS:
  • Cash, credit, and check payments, greeting customers, assisting customers, reorganizing store for closing
  • Worked as a floor associate, responsible for greeting customers and assisting in their needs.
  • Performed duties such as greeting customers, organizing stock, and cashiering while attending college.

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19. Company Policies

average Demand
Here's how Company Policies is used in Floor Staff jobs:
  • Manage applicable paperwork and uphold company policies pertaining to Human Resources.
  • Helped guests with questions and concerns while upholding company policies to the highest standards.
  • Follow company policies and procedures as outlined in the Standard Operating Procedures Manual
  • Followed established company policies and procedures.
  • Maintained cage security according to company policies.
  • Followed all company policies and procedures including attendance, timekeeping, personal conduct, dress code, employee discount, etc.

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20. Entertainment Events

average Demand
Here's how Entertainment Events is used in Floor Staff jobs:
  • Greet customers attending entertainment events.
  • Greet customers attending entertainment events, selling customers a variety of snacks while providing quick and friendly services.
  • Sell tickets at Box Office as well as Greet customers attending entertainment events.
  • Served and presented food quickly and efficiently, meeting our standards Collected admission tickets and passes from patrons at entertainment events.
  • Sell and collect admission tickets and passes from patrons at entertainment events.Count and record number of tickets collected.
  • Shadowed/Trained new hires Sold and collected admission tickets and passes from patrons at entertainment events.

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21. Birthday Parties

average Demand
Here's how Birthday Parties is used in Floor Staff jobs:
  • Set up/take down rooms for events such as business meetings, holiday parties, birthday parties, and celebrations.
  • Hosted events such as birthday parties and celebrations, ensuring quality service and a welcoming atmosphere.
  • Monitor all individuals playing on the inflatable* Plan birthday parties* Mange the front desk
  • Administered birthday parties as well aided with the ticket-buying process.
  • Belayed and hosted birthday parties for children of all ages.
  • Led birthday parties for children under 12 years of age.
  • Hosted birthday parties for children in birthday party area.
  • Moved furniture to set up classes and birthday parties
  • Assist with preparation for children's birthday parties.
  • Answered phones, also Helped organize birthday parties.
  • Assist with large groups and birthday parties
  • Manage and arrange birthday parties.
  • Set up and close floor, clean the museum, host birthday parties, assist in camps, and stock gift shop
  • Completed customer financial interactions In charge of children's birthday parties.
  • Lead group informational tours * Conducted children's birthday parties * Instructed planetarium shows
  • scheduled and organized children's' birthday parties

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22. Lobby Area

average Demand
Here's how Lobby Area is used in Floor Staff jobs:
  • Cleaned and maintained all 5 theaters, lobby area, box office and concession area.
  • Cleaned lobby areas, theaters, food prep locations, restrooms.
  • Cleaned auditoriums, lobby area, and restrooms.
  • Job duties include: Cash handling, costumer service, cleaning theatres, concession and lobby area.

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23. Mpaa

average Demand
Here's how Mpaa is used in Floor Staff jobs:
  • Ensured tickets were sold in accordance with the MPAA rating system and company policy.
  • Cash Handling -Knowledge and enforcement of the MPAA ratings system -Customer Service

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24. Ticket Booth

average Demand
Here's how Ticket Booth is used in Floor Staff jobs:
  • Worked as various positions within the theater: concessions, usher, and ticket booth.
  • Worked at the ticket booth, to help customers purchase gift cards and tickets.
  • Ticket Booth Operations o Sell Tickets, Gift Cards, etc.
  • Provided service to customers through concessions and ticket booth sales.
  • Worked as a ticket booth and in the food station.
  • Performed various floor duties including concessions and ticket booth.
  • Worked in concessions, ticket booth, and usher
  • Operated concessions stand and ticket booth.
  • Keep ticket booth/lobby clean and organized.

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25. Customer Orders

average Demand
Here's how Customer Orders is used in Floor Staff jobs:
  • Organize customer orders-Complete invoices-Fold and press linens.
  • Update customer orders from start to finish in an accurate and timely manner.
  • Requested and recorded customer orders and computed bills using cash registers.
  • Take customer orders and up sale promotional itemsCollect customer tickets and direct them to the correct auditoriumManage merchandise for concessions
  • Received, reviewed and entered all customer orders.

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26. Clean Bathrooms

average Demand
Here's how Clean Bathrooms is used in Floor Staff jobs:
  • Cleaned auditoriums and maintained clean bathrooms and lobby.
  • Clean bathrooms, hallways and theaters .
  • Crystallized marble floors cement floors steam clean carpet.strip wax buffed floors.clean bathrooms and offices.
  • Clean bathrooms, vacuum, dust and detail areas of the store.
  • Clean bathrooms; complete snow removal using snow blower machine.
  • Strip and wax floors/ shampoo carpet/ clean bathrooms; etc.

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27. Sound Quality

average Demand
Here's how Sound Quality is used in Floor Staff jobs:
  • Monitored auditoriums for picture/sound quality, temp., lighting and guest behavior.
  • Ensured movies were running properly along with sound quality.
  • Secured theatres of disturbances and checked theater screen display quality and sound quality.
  • Conducted in theatre inspections to monitor picture and sound quality
  • Maintained cleanliness, picture/sound quality, temperature, lighting and guest behavior to ensure a safe and pleasurable environment for patrons.
  • Usher: Monitor auditoriums for picture/sound quality and guest behavior, clean lobby, restrooms, and auditoriums.

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28. Show Times

average Demand
Here's how Show Times is used in Floor Staff jobs:
  • Give people the correct tickets and show times, make certain to answer all questions, and answering phone calls.
  • Informed myself on the movies shown as well as dates and show times in order to answer customer questions.
  • Greeted guests at the door, cleaned auditoriums in between movie show times, and maintained cleanliness of restrooms.
  • Worked at customer service desk and offered information to customers for show times, and refund policies.
  • Cleaned 23 theater rooms and 5 bathrooms as swiftly and accurately as possible before show times.
  • Answer questions pertaining to show times, pricing, and MPAA Ratings.
  • Changed Marquee according to what was playing and show times.
  • Used knowledge of show times to effectively delegate tasks.Additional Accomplishments Experience with AutoCAD

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29. Safe Environment

low Demand
Here's how Safe Environment is used in Floor Staff jobs:
  • Maintained a clean and safe environment for customers by removing empty and broken glassware and performing a variety of other tasks.
  • Managed the fitness floor by making sure all equipment was in proper working for a safe environment.
  • Established and maintained a positive and safe environment within the bar while keeping the bar fully stocked.
  • Worked with a team of individual to provide a safe environment for community living.
  • Worked with a group of people to provide a safe environment for customers.
  • Set and enforced safety measures to provide a safe environment for all members.
  • Maintained clean facility floors to provide a safe environment.
  • Maintained a clean and safe environment
  • Demonstrate skills in efficiently executing cash transactions by operating own cash register each shift Ushered customers to maintain friendly - safe environment

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30. Credit Card Transactions

low Demand
Here's how Credit Card Transactions is used in Floor Staff jobs:
  • Focused on customer satisfaction and handled cash and credit card transactions in a fast-paced, dynamic environment
  • Box office duties include selling movie tickets, operating cash registers and processing credit card transactions.
  • Operate a cash register for cash and credit card transactions with 98% accuracy.
  • Operated cash registers and processed credit card transactions while promoting loyalty programs and offers.
  • Processed box office ticket and concession sales including cash and credit card transactions.
  • Handle cash/credit card transactions, cleaning, stocking & customer service.
  • Handled cash and credit card transactions for tickets and concessions.
  • Completed thousands of cash and credit card transactions each week.
  • Operated cash registers and processed credit card transactions.
  • handled all cash and credit card transactions.
  • Serve customers with food and drink Handle cash and credit card transactions Maintain company inventory

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31. Large Amounts

low Demand
Here's how Large Amounts is used in Floor Staff jobs:
  • Handled large amounts of cash and always had a balanced drawer at the close of day.
  • Handled large amounts of cash to close out the registers at closing time.
  • Trained in handling large amounts of money and keeping a personal drawer balanced.
  • Handled large amounts of money in both concession stand and box office.
  • Worked closely with large amounts of money and product.
  • Handle large amounts of customers with care and efficiency.
  • Handled large amounts of cash frequently.
  • Handled large amounts of cash, maintained assigned theatres in excellent condition and cleanliness and performed customer service functions
  • Provided excellent customer service and correctly handled large amounts of cash.
  • Fielded Phone Calls in A Proper and Efficient Manner Communication with Large Amounts of Customers Multitasking Skills

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32. Customer Questions

low Demand
Here's how Customer Questions is used in Floor Staff jobs:
  • Answer customer questions and complete necessary paperwork.
  • Address customer questions and concerns using full extent of product knowledge to help the customer make an informed decision.
  • Answer customer questions and helps to select products that best fit their personal needs.
  • Answer multiple phone lines, assist with customer questions or concerns.
  • Experienced high amounts of customer questions and complied with them.
  • Answered customer questions and the main theater phone line.
  • Cashier, answer phone calls, answer customer questions,
  • Worked box office taking monies for tickets, other theatre products and answered customer questions.
  • set up merchandise, help out and answer customer questions stocking and shelving.
  • Address customer questions regarding movie releases and theatre information.

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33. Club Program

low Demand
Here's how Club Program is used in Floor Staff jobs:
  • Promoted the Regal Crown Club program and its benefits.
  • Promoted the Regal Crown Club program in every aspect.
  • Promoted the Regal Crown Club program to customers.
  • Promote Regal Crown Club program.
  • Job Description: Knowledge of all coupons and on-going promotions, Knowledge of and promotion of Crown Club Program.

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34. Special Needs

low Demand
Here's how Special Needs is used in Floor Staff jobs:
  • Provide assistance to people with disability and special needs.
  • Provided assistance to patrons with special needs (i.e.
  • Provide excellent guest service to all movie attendees, as well as make any necessary accommodations for those with special needs.
  • Provided assistance with patrons' special needs, such as helping those with wheelchairs.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.

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35. Sales Floor

low Demand
Here's how Sales Floor is used in Floor Staff jobs:
  • Trained and assisted new employees in scanning, locating, and pulling merchandise in the stockroom and stocking the sales floor.
  • Assisted with organizing, clean up, and maintenance of the stockroom and sales floor on a daily basis.
  • Maintained displays and sales floor by folding clothing, rehanging loose items, and sweeping.
  • Prepped clothing and accessories for sales floor, matching apparel with appropriate size indicators.
  • Unloaded merchandise to the store aisles and stocked the sales floor.
  • Tagged acceptable clothing to go on the sales floor.
  • Organized and sorted merchandise to display on sales floor.
  • Organized and shelved products.After ours cleaned and organized the sales floor.
  • Utilized sales and customer service skills Cashier Cleaned and organized sales floor Completed inventory

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36. Clean Auditoriums

low Demand
Here's how Clean Auditoriums is used in Floor Staff jobs:
  • Clean auditoriums, restroom checks, greet guests and tear tickets, sell and up sell food items
  • Clean auditoriums and restrooms before and after each set of shows.
  • Clean auditoriums and direct customers to the appropriate theater.
  • Take out trash and clean auditoriums after each movie.
  • Clean auditoriums and outside in the parking area.
  • Helped clean auditoriums and facilities.
  • Maintain clean auditoriums and facilities.
  • Sell tickets, serve/cook food, upsell/suggestive sell, clean auditoriums and lobby, change posters, stock inventory, etc.
  • Sell concessions & tickets Make popcorn & clean the popcorn machine Clean auditoriums between showings Complete restroom and auditorium checks
  • Open and close theatre procedures Perform exceptional guest services Receive tickets, clean auditoriums, stock supplies
  • Greet guest * Answer phones calls * Clean Auditoriums * Cashier
  • Cashier - Customer Service - Maintaining Clean Auditoriums - Inventory Control

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37. Positive Attitude

low Demand
Here's how Positive Attitude is used in Floor Staff jobs:
  • Displayed a positive attitude and utilized my engaging personality and well-groomed fashion appearance to attract customers.
  • Maintain professional and positive attitude.
  • Maintain and promote a positive attitude towards clients and there treatment programs.

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38. Tear Tickets

low Demand
Here's how Tear Tickets is used in Floor Staff jobs:
  • Greet customers with a smile, tear tickets and give directions to the correct theater while on podium.
  • Greet and direct customers to appropriate areas (tear tickets).
  • Tear tickets and greet customers at the door.
  • Tear tickets and direct customers to auditoriums.
  • Tear tickets at the usher stand.
  • clean bathrooms, check theaters, tear tickets, sale the tickets.
  • cashier in box office, usher, tear tickets, cleaned theatre, opened and closed concession, providedexemplary customer service.
  • Operate concessions and cash register Tear tickets and direct customers Clean theatres Supervise groups of employees

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39. Refreshment Stands

low Demand
Here's how Refreshment Stands is used in Floor Staff jobs:
  • Operate refreshment stands Maintain order and ensure adherence to safety rules.
  • Operate refreshment stands during intermission or during shows.
  • Prepare patrons orders in the refreshment stands.
  • Operate refreshment stands and serve food.
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.

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40. Safety Procedures

low Demand
Here's how Safety Procedures is used in Floor Staff jobs:
  • Informed guests of the rules and safety procedures of the museum and established that they were in compliance with them.
  • Greet guests, keep floor and bathrooms clean for guests, and make sure that guests follow safety procedures.
  • Trained new Hire Employees on guest service expectations, safety procedures, proper food handling, and restaurant protocols.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Utilized industrial cleaning agents according to specified safety procedures.
  • Reviewed and implemented safety procedures and maintained plant standards.

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41. Direct Customers

low Demand
Here's how Direct Customers is used in Floor Staff jobs:
  • Greet and direct customers to the right places.
  • Help direct customers where they need to go.
  • Direct customers to correct theater.
  • Run all concession duties, including cashiering Take tickets and direct customers to theater Cleaning of theaters
  • Keep Theater Clean * Direct Customers * Check Auditoriums for Normal Functions

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42. People

low Demand
Here's how People is used in Floor Staff jobs:
  • Worked well with coworkers to keep theater clean and operations for each day running smoothly- Communicated with people effectively everyday
  • Communicated effectively with people from diverse backgrounds and experiences - Undertook responsibility for the accomplishment of operation tasks
  • Developed people skills and organization of records and inventory.
  • Performed fitness assessments as well as Life Fitness appointments, instructing people on how to use the fitness equipment.
  • Prepare samples and greet a minimum of 20 people outside of the store, daily.
  • Performed introductory speeches before the beginning of movies to sold out crowds of 300 people.
  • Performed cashier duties and janitorial duties, regularly for crowds of over 2000 people.
  • Learned how to take better care of other people while working at Regal Cinema.
  • Inventory of stock, restocking, supervising 1-10 people in a shift.
  • Take tickets and let people know where their theater is.
  • Worked with large quantities of people when working parties.
  • Box is where people go to get their tickets.
  • Welcome people, exist greeting, cleaning theater
  • Worked in concessions directly with people.
  • Interact with a wide range of people
  • Supervised up to nine people.
  • Convinced people to see movies or buy items they originally did not plan on askingfor.______ Emergency Services Experience ______
  • Cleaned theaters Organized and conducted large crowds of people
  • people if they looked to young to see an R rated movie.
  • Cashier Hosting Parties Briefing (explaining the game) Game Mastering (Walking around while people were playing)

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43. Imax

low Demand
Here's how Imax is used in Floor Staff jobs:
  • Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX), and food.

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44. Customer Loyalty

low Demand
Here's how Customer Loyalty is used in Floor Staff jobs:
  • Provide outstanding customer service to resolve complex issues and win customer loyalty.

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45. Special Events

low Demand
Here's how Special Events is used in Floor Staff jobs:
  • Organized the museum regularly for opening, closing, special events, pedestrian traffic flow, and aesthetics.
  • Assist in setup and execution of special events such as Oscars Party or Monthly Classics.
  • Assist with special events such as concerts, movies, parties and weddings.
  • Prepared mailing lists, labels and reports for special events.
  • Cleaned museum and offices, set up for special events
  • Painted several murals for especial events.Managed closing duties, including organization, housekeeping and sanitation.
  • Provided customer service through the Box Office and telephone -Handled money by operating a register -Assisted with art projects and special events

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46. Undesirable Persons

low Demand
Here's how Undesirable Persons is used in Floor Staff jobs:
  • Refuse admittance to undesirable persons or persons without tickets or passes.

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47. Stock Shelves

low Demand
Here's how Stock Shelves is used in Floor Staff jobs:
  • Stock shelves, unload truck, driver's assistant as needed, salesman, clerk, runner
  • Handled inventory items and stock shelves.
  • Stock shelves, carry large bags and boxes of popcorn seed, soda, water, etc.
  • Stock shelves, rotate stock, cashiering, etc.
  • Stock shelves, racks, cases, bins, and tables with wearhouse supplies.
  • Cashier, stock shelves, assist customers, clean and organize store; Selected as Employee of the Month three times.

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20 Most Common Skill for a Floor Staff

Customer Service37.8%
Concession Stand17.7%
Food Preparation4.9%
POS4.2%
Phone Calls3.4%
Clean Theaters3.4%
Movie Tickets3.3%
Ticket Sales2.7%

Typical Skill-Sets Required For A Floor Staff

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
31.1%
31.1%
2
2
Concession Stand
Concession Stand
14.6%
14.6%
3
3
Food Preparation
Food Preparation
4%
4%
4
4
POS
POS
3.5%
3.5%
5
5
Phone Calls
Phone Calls
2.8%
2.8%
6
6
Clean Theaters
Clean Theaters
2.8%
2.8%
7
7
Movie Tickets
Movie Tickets
2.7%
2.7%
8
8
Ticket Sales
Ticket Sales
2.2%
2.2%
9
9
Movie Theater
Movie Theater
2.1%
2.1%
10
10
Menu Items
Menu Items
2.1%
2.1%
11
11
Gift Cards
Gift Cards
2.1%
2.1%
12
12
Admission Tickets
Admission Tickets
1.7%
1.7%
13
13
Guest Service Philosophy
Guest Service Philosophy
1.6%
1.6%
14
14
Crowd Control
Crowd Control
1.6%
1.6%
15
15
Concession Sales
Concession Sales
1.5%
1.5%
16
16
Janitorial
Janitorial
1.4%
1.4%
17
17
Customer Complaints
Customer Complaints
1.2%
1.2%
18
18
Greeting Customers
Greeting Customers
1.2%
1.2%
19
19
Company Policies
Company Policies
1.1%
1.1%
20
20
Entertainment Events
Entertainment Events
1.1%
1.1%
21
21
Birthday Parties
Birthday Parties
1%
1%
22
22
Lobby Area
Lobby Area
0.9%
0.9%
23
23
Mpaa
Mpaa
0.9%
0.9%
24
24
Ticket Booth
Ticket Booth
0.9%
0.9%
25
25
Customer Orders
Customer Orders
0.8%
0.8%
26
26
Clean Bathrooms
Clean Bathrooms
0.8%
0.8%
27
27
Sound Quality
Sound Quality
0.8%
0.8%
28
28
Show Times
Show Times
0.7%
0.7%
29
29
Safe Environment
Safe Environment
0.7%
0.7%
30
30
Credit Card Transactions
Credit Card Transactions
0.7%
0.7%
31
31
Large Amounts
Large Amounts
0.7%
0.7%
32
32
Customer Questions
Customer Questions
0.7%
0.7%
33
33
Club Program
Club Program
0.7%
0.7%
34
34
Special Needs
Special Needs
0.7%
0.7%
35
35
Sales Floor
Sales Floor
0.7%
0.7%
36
36
Clean Auditoriums
Clean Auditoriums
0.6%
0.6%
37
37
Positive Attitude
Positive Attitude
0.6%
0.6%
38
38
Tear Tickets
Tear Tickets
0.6%
0.6%
39
39
Refreshment Stands
Refreshment Stands
0.6%
0.6%
40
40
Safety Procedures
Safety Procedures
0.6%
0.6%
41
41
Direct Customers
Direct Customers
0.6%
0.6%
42
42
People
People
0.5%
0.5%
43
43
Imax
Imax
0.5%
0.5%
44
44
Customer Loyalty
Customer Loyalty
0.4%
0.4%
45
45
Special Events
Special Events
0.4%
0.4%
46
46
Undesirable Persons
Undesirable Persons
0.4%
0.4%
47
47
Stock Shelves
Stock Shelves
0.4%
0.4%

27,511 Floor Staff Jobs

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