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Floor supervisor skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Dr. Timothy Edwards
Floor supervisor example skills
Below we've compiled a list of the most critical floor supervisor skills. We ranked the top skills for floor supervisors based on the percentage of resumes they appeared on. For example, 17.0% of floor supervisor resumes contained sales floor as a skill. Continue reading to find out what skills a floor supervisor needs to be successful in the workplace.

15 floor supervisor skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how floor supervisors use sales floor:
  • Monitor sales floor and stock inventory to provide accurate information to corporate on conference calls conducted every Wednesday.
  • Planned merchandising on sales floor and inventory management according to seasons.

2. Keep Management

Here's how floor supervisors use keep management:
  • Keep management informed of all merchandise-related issues.

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how floor supervisors use product knowledge:
  • Created a positive customer experience through product knowledge, professionalism and a total commitment to honesty, reliability and efficiency.
  • Demonstrate superior product knowledge of inventory and requisitioning new merchandise.

4. Store Management

Here's how floor supervisors use store management:
  • Assisted store management with daily operations in areas of virtual merchandising, inventory management and staff development.
  • Assisted store management with generating sales potential and recruiting and developing staff.

5. Develop Proficiency

Here's how floor supervisors use develop proficiency:
  • Develop proficiency in all operational policies and procedures.
  • Assist in recruiting, training and developing Sales Associates Develop proficiency in all operational policies and procedures.

6. Inventory Management

Here's how floor supervisors use inventory management:
  • Performed extensive inventory management, ensuring proper placement, examining product and remaining defective pieces, and compiling lists for reorder.
  • Managed an 18-hour order processing operation that included Customer Relations, Quality Control, and Inventory Management functions.

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7. Store Operations

Here's how floor supervisors use store operations:
  • Maintained total responsibility of store operations including supply orders, verifying deposits, associate evaluations and submitting monthly paperwork.
  • Managed store operations by maintaining responsibility for the overall daily operations of Shoe Carnival.

8. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how floor supervisors use pos:
  • Experienced in POS system including troubleshooting; handled currency and credit transactions quickly and accurately.
  • Prepared transactions handling POS Microsoft Management Systems.

9. Quality Customer Service

Here's how floor supervisors use quality customer service:
  • Provide high quality customer service through direct customer interaction in fast-paced fine dining atmosphere.
  • Delivered high quality customer service, maintained aesthetic appeal and closely monitored employee performance.

10. Sales Associates

Here's how floor supervisors use sales associates:
  • Maintain proper floor coverage by redirecting sales associates to different areas/departments and scheduling lunches.
  • Developed and executed training program for merchandising for intrigued sales associates.

11. Excellent Interpersonal

Here's how floor supervisors use excellent interpersonal:
  • Displayed excellent interpersonal skills in fast-paced, high-pressure environment.
  • Experience with production operations and techniques, food safety, product yields, and USDA regulations Excellent interpersonal communication skills

12. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how floor supervisors use customer service:
  • Exemplify the highest level of customer service in merchandising standards while providing a friendly and enthusiastic environment for customers and coworkers.
  • Provided leadership for a team of customer service representative in a heavy volume inbound call center servicing commercial and residential customers.

13. Cleanliness

Here's how floor supervisors use cleanliness:
  • Communicated internal housekeeping tasks organization, stocking and cleanliness of store while meeting Company sales goals.
  • Regulated operations including cleanliness, organization, staffing and revenue requirements.

14. Inventory Control

Here's how floor supervisors use inventory control:
  • Assume responsibilities for budget and inventory control overall operation and merchandise presentation within the store.
  • Conducted interviews, ensure effective/accurate visual merchandising, and assist in stock and inventory control.

15. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how floor supervisors use loss prevention:
  • Performed pertinent operational paperwork such as safety audits and loss prevention audits to maintain integrity of store.
  • Conducted internal investigations of problems such as employee theft and violations of corporate loss prevention policies
top-skills

What skills help Floor Supervisors find jobs?

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What skills stand out on floor supervisor resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.
Do you want to know more?
Read more about what experts have to say about floor supervisor

List of floor supervisor skills to add to your resume

Floor supervisor skills

The most important skills for a floor supervisor resume and required skills for a floor supervisor to have include:

  • Sales Floor
  • Keep Management
  • Product Knowledge
  • Store Management
  • Develop Proficiency
  • Inventory Management
  • Store Operations
  • POS
  • Quality Customer Service
  • Sales Associates
  • Excellent Interpersonal
  • Customer Service
  • Cleanliness
  • Inventory Control
  • Loss Prevention
  • Payroll
  • Store Sales
  • Visual Standards
  • Ladders
  • Store Policies
  • Safety Procedures
  • Guest Service
  • Cash Handling
  • Performance Reviews
  • Store Appearance
  • Store Opening
  • Strong Customer Service
  • Food Safety
  • Federal Regulations
  • Front End
  • Leadership
  • Customer Complaints
  • Guest Rooms
  • HR
  • Retail Store
  • Customer Satisfaction
  • Excellent Guest
  • Customer Relations
  • Table Games
  • Bank Deposits
  • Fine Dining
  • Cash Drawers
  • Front Desk
  • Guest Complaints
  • Stock Room
  • Customer Inquiries
  • Computer System
  • Customer Issues
  • Food Preparation

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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