Floor Supervisor

Top Floor Supervisor Skills

Below we've compiled a list of the most important skills for a Floor Supervisor. We ranked the top skills based on the percentage of Floor Supervisor resumes they appeared on. For example, 26.9% of Floor Supervisor resumes contained Customer Service as a skill. Let's find out what skills a Floor Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Floor Supervisor resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Floor Supervisor jobs:
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Provided outstanding customer service in a professional atmosphere.
  • Demonstrated excellent customer service skills.
  • Provided excellent customer service, merchandised, rang up customers, executed new floor sets, and ordered merchandise for customers.
  • Provide service when needed and also worked with a team of 6 to achieve excellent customer service.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Supervised Customer Service and Safety Staff (Flight Crew) in day to day operations.
  • Motivated employees, resulting in increased sales, minimized losses and improved customer service.
  • Trained and educated agents on technical and customer service questions they had.
  • Led customer service efforts for courtesy clerks and general store clean-up.
  • Ensured the integrity of each game while preserving customer service.
  • Provide high quality customer service to assist customers over phone.
  • Provided excellent customer service to locals in the community.
  • Provided excellent customer service and employee training.
  • Trained staff to deliver outstanding customer service.
  • Managed the process of customer service flow.
  • Supported 20 acting customer service agents.
  • Assisted the servers / hosts / bartenders in carrying out their duties ensuring highest level of customer service
  • Recruited, managed and mentored an average of 30 new customer service representatives per year.
  • Inventory Cashiering Customer Service: 5 years exp.

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2. Safety Procedures

high Demand
Here's how Safety Procedures is used in Floor Supervisor jobs:
  • Assured HazMat waste was securely stored and arranged for appropriate pick-up, according to classification and following safety procedures and regulations.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Implemented preventive maintenance and safety procedures.
  • Trained new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols.
  • Monitored event activities (Laser Tag, Redemption, bowling alleys) to ensure adherence to rules and safety procedures.
  • Supervised all shipping and receiving procedures, inventory, scheduling, customer service, enforced safety procedures and plant protocol.
  • Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
  • Train and educate crew and management team on all personnel policies, security and safety procedures.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Follow safety procedures and guidelines and hold other associates accountable for same working practices.
  • Trained new employees on how to safely use machinery and follow all safety procedures.
  • Train new employees on proper safety procedures and equipment throughout the production line.
  • Train all new Employees urge them of all safety procedures and rules.
  • Maintained and supervised safety procedures for the use of heavy equipment.
  • Train new employees on proper food handling and safety procedures.
  • Review Safety procedures with employees.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Monitored safety procedures on the main floor and delegated positions to other staff members Planned entertainment schedules for forthcoming days
  • Inforced safety procedures and proticalls.
  • Oversee employees on floor in warehouse Write up weekly schedule Ensure quality of packaging & shipping Follow policy & safety procedures

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3. New Merchandise

high Demand
Here's how New Merchandise is used in Floor Supervisor jobs:
  • Provided detailed written specifications for new merchandise as a resource for catalog copy and customer service.
  • Provide award-winning customer service; build lasting relationships with customers; suggest new merchandise, and remind them of upcoming events.
  • Assisted with inventory-related tasks, including mark downs, write offs and adding new merchandise on to the sales floor.
  • Changed the window displays, put up clings, new props, new merchandise, and dressed the mannequins.
  • Planned and delegated layouts for floor moves and promotional, seasonal, and new merchandise moves.
  • Finalized opening and closing store operations as well as collated new merchandise every week.
  • Received new merchandise and made sure proper pavement of merchandise was achieved.
  • Maintain presentable floor set with new merchandise and product that is provided.
  • Keep up with inventory levels and receiving of new merchandise.
  • Move existing merchandise and place new merchandise on designated fixtures.
  • Attend trade shows to identify new merchandise and products.
  • Rework floor sets every month to incorporate new merchandise.
  • Consulted with Retail Manager on new merchandise to order.
  • Moved in new merchandise and placed on floor.
  • Handle any shipment that involves new merchandise.
  • Put out and organize new merchandise.
  • Place new merchandise on display.
  • Motivated employees to provide excellent customer service Coordinated stock replenishment upon receipt of new merchandise

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4. Sales Floor

high Demand
Here's how Sales Floor is used in Floor Supervisor jobs:
  • Promoted to supervisor, I was required to set an example by meeting weekly sales goals and maintaining sales floor.
  • Managed and implemented changes in product display and presentation in the stock room and on the sales floor.
  • Assisted in conducting orientation, training, and managing of sales associates and the sales floor.
  • Worked as a sales floor supervisor for the misses, juniors, and men's departments.
  • Assisted in managing and leading the sales floor daily to hit company goals.
  • Arranged merchandise on sales floor and maintained store appearance at all times.
  • Managed shipping and receiving/ stocked the sales floor and created floor displays.
  • Established and achieved company goals of $1.3 million on sales floor.
  • Fashioned merchandise on the sales floor to meet Tommy Bahama standards.
  • Managed a team of similar size on the sales floor.
  • Watch and help out other team members on sales floor.
  • Process shipment and ensure adequate stocking of sales floor.
  • Monitored sales floor and zone coverage to drive sales.
  • Trained sales floor associates on systems and sales techniques.
  • Reorganized the sales floor to meet the company demands.
  • Maintain the sales floor appearance and products on it.
  • Handled the scheduling duties for employees on sales floor
  • Stocked sales floor with new items.
  • Performed my role as the floor supervisor by: Instructing sales associates on the sales floor.
  • Reorganized the sales floor to meet company demands.Fulfilled customer shipping needs using UPS and FedEx methods.

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5. Food Safety

high Demand
Here's how Food Safety is used in Floor Supervisor jobs:
  • Communicated as a liaison between management and production solutions for food safety, energy utilization and general safety.
  • Evaluated food safety techniques and upheld accurate temperature regulations and quality.
  • Work with and have general knowledge of production operations and techniques; food safety; product yields, and USDA regulations.
  • Participated in HACCP / SSOP program audits, and maintained good working relationship with USDA / Food Safety Inspection Service regulators.
  • Crew trainer, food safety, cook, cashier, clean, organize, receive and put away truck.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Trained employees: customer service, cash handling procedures and food safety.
  • Enforce food safety standards and conducted food safety audits and analysis.
  • Enforce and manage all food safety and sanitation requirements and practices.
  • Enforce McDonald's food safety guidelines and Illinois sanitation laws.
  • Cashier and cook supervision of general store took food safety classes
  • Coach and train employees on proper food safety practices.
  • Insured compliance with all regulatory food safety standards.
  • Tracked sales and monitored food safety.
  • Adhered to federal food safety standards.
  • Experience with production operations and techniques, food safety, product yields, and USDA regulations Excellent interpersonal communication skills
  • Work beyond crew member criteria, provide perfect customer service and making myself accountable with food safety.
  • Cash handling, Inventory, Food safety, training , running shifts, Interviews.
  • Listed Inventory Answered Calls Maintained Food Safety.

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6. Sales Goals

high Demand
Here's how Sales Goals is used in Floor Supervisor jobs:
  • Train team to achieve aggressive sales goals, maintain/update client list, and ensure the delivery of extraordinary customer service.
  • Worked with the Assistant Store Manager and Store Manager on store sales goals, promotions, and community outreach programs.
  • Key holder responsible for leading a retail sales team to meet daily, weekly and monthly sales goals.
  • Championed promotional items to increase sales revenues and actualize sales techniques to achieve set sales goals.
  • Educated, assisted and counseled participants on various issues, while meeting or exceeding sales goals.
  • Trained and evaluated staff on corporate-wide systems, sales goals, and customer service standards.
  • Managed sales associates, gave out sales goals as well as performed regular cashier duties.
  • Exceeded sales goals as floor associate by average of 30% week over week.
  • Motivated team to achieve sales goals and maintain a high level of customer service.
  • Achieve personal and store sales goals, and to develop lasting client relationships.
  • Organized and prioritized tasks to optimize employee management and reach store sales goals.
  • Developed and implement a daily course of action to attain sales goals.
  • Facilitated in reaching and exceeding both personal and company set sales goals.
  • Worked together with staff to meet and exceed sales goals.
  • Assist the Store Manager and Co-Manager to exceed sales goals.
  • Meet sales goals of the store on a daily basis.
  • Lead store team in successful accomplishment of sales goals.
  • Impact a team of associates to reach sales goals.
  • Lead sales associates by achieving personal sales goals.
  • Created positive Customer Service Environment Developed sales culture Worked towards daily, weekly, and monthly sales goals

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7. Retail Store

high Demand
Here's how Retail Store is used in Floor Supervisor jobs:
  • Hired, trained, and supervised 4 employees in a retail store with more than $2 million in annual sales.
  • Obtained and received merchandise, totaled bills, accepted payments and made change for customers in retail store.
  • Promoted from Sales Associate to Floor Supervisor in 3 months time frame managed retail store and supervised employees.
  • Oversee all retail store operations and exceed monthly sales quotas to maximize the store's sales volume.
  • Assisted the Store Manager with daily operations of a busy clothing retail store.
  • Coached employees to enhance sales productivity of a $3 million retail store.
  • Supervised up to 8 employees in the daily operation of this retail store
  • Keep record of incoming and out going products in retail store.
  • Performed inventory and stocked museum theaters and retail stores.
  • Managed sales floor of $6 million retail store.
  • Worked in the retail store in the hotel.
  • Managed retail store and supervised employees.
  • Harry and David is a retail store that sells premium food and gift arrangments.
  • Maintained floors at Walgreens retail store

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8. Customer Complaints

high Demand
Here's how Customer Complaints is used in Floor Supervisor jobs:
  • Resolve escalated customer complaints in a timely and empathetic manner.
  • Resolved customer complaints and provided outstanding customer service.
  • Limited customer complaints by proactively addressing issues.
  • Ensured customer satisfaction and resolved customer complaints.
  • Resolved customer complaints and personnel matters.
  • Helped direct customers to free cashiers, assisted a customer find an item, or attended to customer complaints
  • Manage activities relating to returns, purchases, customer complaints, and drawer limits.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Ensured timely customer checkout and handled any customer complaints or inquiries.
  • Resolve customer complaints in a timely and cost effective manner.
  • Resolve customer complaints regarding problems such as payout errors.
  • Resolve customer complaints regarding sales and service.
  • Resolve customer complaints regarding food service.
  • Resolved 100% of customer complaints.
  • Reduced customer complaints roughly 20%.
  • Review and trend customer complaints.
  • Handled and resolved customer complaints.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Provided customer service Handled customer complaints Supervised 30-60 telemarketers and answered their questions
  • Handle customer complaints by listening to their issue and doing my best to turn their negative experience into a positive one.

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9. Company Policies

high Demand
Here's how Company Policies is used in Floor Supervisor jobs:
  • Handle any situations where customer service is unsatisfactory by following the company policies and guidelines.
  • Monitor daily operation in adherence with company policies and procedures.
  • Interpreted company policies to workers and enforced safety regulations.
  • Interpreted specifications and company policies and procedures.
  • Trained and supervised a staff of full and part-time sales associates in the implementation and reinforcement of company policies and procedures.
  • Determine standards, production goals, and rates, based on company policies, equipment and labor availability, and workloads.
  • Trained 25 new hires on product services, company policies, and call center procedures per session.
  • Monitor employee compliance with all company policies and procedures and initiate employee disciplinary action when needed.
  • Ensured compliance with management standards by enforcing company policies and procedures, state and federal laws.
  • Review records, and interpret and communicate work procedures and company policies to staff.
  • Provided training to new employees to uphold company policies and sustain customer satisfaction.
  • Up train representatives in new company policies and procedures daily.
  • Processed return and exchanges, informed customer on company policies.
  • Remained current on all company policies and store systems.
  • Train newly hired employees according to company policies.
  • Completed weekly store visual according to company policies.
  • Informed customer on company policies.
  • Provide daily feedback regarding agent performance Understand and implement Company Policies and Procedures such as Attendance, Dress Code, etc.
  • Handled all customer's relations issues in a gracious manner in accordance with company policies.
  • Maximize Sales Volume Maintain Visual Presentation Standards Customer Service Lead by Example Support all company Policies and Procedures.

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10. Loss Prevention

high Demand
Here's how Loss Prevention is used in Floor Supervisor jobs:
  • Conducted visual maintenance and executed loss prevention management.
  • Conducted inventory control and loss prevention support.
  • Execute merchandise/product placement and signage for all merchandise, and manage and monitor loss prevention programs and systems.
  • Worked towards creating a bridge between assisting with sales, operations, training and development and loss prevention.
  • Build displays/execute resets Help with Loss Prevention/Reduction of Shrink in the company Order product/merchandise/supplies for the store.
  • Assist store manager with weekly paperwork and excel spreadsheets for tracking sales and loss prevention.
  • Provided game protection, loss prevention, and skill analysis for the casino management staff.
  • Maintain excellent cash control, ensure safe working environment, support loss prevention policies.
  • Handled cash control accurately, assisted with inventory control, and loss prevention strategies.
  • Monitored floor operations - crowd control, loss prevention, enforced TABC regulations.
  • Directed employees, managed loss prevention, sales, inventory, and merchandising.
  • Audit merchandise to ensure apparel was processed correctly to include loss prevention tools.
  • Gained experience in extensive loss prevention tactics, and shoplifter derailment.
  • Led management staff in upholding Asset Protection and Loss Prevention standards.
  • Assisted in Loss Prevention of inventory of store and employees.
  • Maintain and carry out Loss Prevention critical controls daily.
  • Monitor inventory, sales, and loss prevention.
  • Maintained loss prevention awareness at all times.
  • Comply with loss prevention personnel.
  • Monitored inventory and conducted loss prevention Led team to achieve or surpass defined store-level sales goals.

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11. Bank Deposits

high Demand
Here's how Bank Deposits is used in Floor Supervisor jobs:
  • Cash accountability and bank deposits.
  • Supervised part-time employees Worked front register Balanced cash drawers and vault Filled out and dropped off bank deposits Customer service Stocked shelves
  • Process bank deposits, run register, supervise part-time employees, process incoming shipments, process store presentation moves (floor-sets)
  • Opened and closed the store, including balancing registers, completing daily paperwork, and making bank deposits.
  • Performed overnight system reset in order to make bank deposits and record sales for the next day.
  • Balanced tills and made bank deposits up to $30,000 per day.
  • Balance and audit cash registers, bank deposits, and processing shipments.
  • Open and close store, make bank deposits, balance registers.
  • Keep track of all sales and completing bank deposits.
  • Counted cash drawers and made bank deposits.
  • Count money and make bank deposits.
  • Bank deposits, inventory control.
  • Register balancing and bank deposits.
  • Bank deposits and change runs.
  • Prepared and submitted nightly bank deposits.Wrote and submitted reports.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Required to complete all bank deposits in a timely fashion and with complete accuracy.
  • assisted sales associates, verify register funds, make bank deposits, open/close store
  • bank deposits, safe controls, and cash drawers.
  • Prepare and deliver bank deposits.

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12. Table Games

high Demand
Here's how Table Games is used in Floor Supervisor jobs:
  • Monitor table games, track and record player buy-ins, wins, losses and bet amounts.
  • Monitor table games activities for adherence to casino and government rules, regulations and procedures.
  • Monitor table games and dealers to ensure game integrity is kept to a maximum.
  • Instruct fellow floor personnel and dealers with my knowledge and experience of table games.
  • Experience with soft count in both table games and slot machine drop box.
  • Worked with a team of members to develop table games opening operations.
  • Performed key management and revenue collections at table games and poker tables.
  • Assure table games are run in accordance to established procedures.
  • Solve and correct conflicts that may arise on table games.
  • Assist in the Grand Opening of Table Games
  • Developed tournaments for slots and table games.
  • Administered casino table games, resolved disputes.
  • Table Games Dealer and Floor Supervisor.
  • Monitor table games in multiple pits.
  • Make the players ratings to see the action they give in table games.
  • Table Games Dealer Proficiently deal casino table games, including; Craps, Roulette, Blackjack and Mini-Baccarat.
  • Table Games Dealer Demonstrate superior guest service while dealing professionally, accurately and according to policies and procedures.
  • Table Games Dealer - Accurate dealing of casino table games while ensuring excellent customer service.
  • Assist with opening of live table games at Harrah's/Caesar's Tribal Casino Property in NC.
  • Supervised 4-6 table games during a shift with responsibility for multimillion dollar bankrolls.

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13. Inventory Control

high Demand
Here's how Inventory Control is used in Floor Supervisor jobs:
  • Increased store profitability through accurate inventory control, waste reduction and effective suggestive sales techniques.
  • Assume responsibilities for budget and inventory control overall operation and merchandise presentation within the store.
  • Conducted interviews, ensure effective/accurate visual merchandising, and assist in stock and inventory control.
  • Developed departmental inventory control system for tooling and materials.
  • Implemented inventory control measures and employee productivity gains.
  • Conducted inventory control and recorded items.
  • Coordinated and monitored inventory control.
  • Managed store's operation, including control of cash drawers, counted deposits, managed food and inventory controls.
  • Inventory control to assure accuracy and unnecessary expenses, tracked employee productivity, time off, and attendance.
  • Maintained operational standards, customer service levels, staff development, inventory control, and training.
  • Execute and maintain visual merchandising and sell floor standards as well as inventory control.
  • Operated forklift, inventory control and mapping pick-up and delivery routes for trucks.
  • Inventory control to maintain proper amount of material to complete jobs.
  • Inventory Control, LP, Safety, Training Specialist.
  • Inventory Clerk Responsible for daily inventory control of all manufacturing materials.
  • Managed inventory control, including shipping and receiving and inventory organization.
  • Store operations including hard goods merchandising and inventory controls, and all store management procedures.
  • Managed merchandising, inventory control/ shrink, cash control, and store maintenance.
  • Executed daily operations and closing procedures Inventory control Operated cash register Maintained a clean and orderly environment
  • Ordered, received, and stocked merchandise whi l e managing inventory control, cleaning, and merch andising department section.

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14. Staff Members

high Demand
Here's how Staff Members is used in Floor Supervisor jobs:
  • Confer with board members, organization officials, and staff members to discuss issues, coordinate activities, and resolve problems.
  • Led team of 23 staff members to ensure professionalism, organization and a great guest experience.
  • End of Shifts Reports, Provided supplies for staff, managed up to 12 staff members
  • Provided support to my store manager by supervising 4 staff members and continuous store up-keep.
  • Conducted wine classes in an effort to increase the knowledge base of staff members.
  • Participate and assist in weekly conference calls and office meetings with staff members.
  • Worked hands on with new staff members to train them properly.
  • Provided direct reference assistance to all students and staff members.
  • Advised staff members in handling and resolving issues with customers.
  • Assisted in training and development of new staff members.
  • Supervised, hired, fired and trained staff members.
  • Assist in hiring new staff and supervised staff members.
  • Provided assistance and direction to fellow staff members.
  • Managed four to fifteen staff members per shift.
  • Provided cross training to 15 staff members.
  • Delegated duties to other staff members.
  • Trained and supervised new staff members.
  • Supervised over 20 staff members.
  • Acted as an advisor to other support staff members dealing with complex issues.
  • Supervised 4 staff members Operated cash register, cooked and cleaned restaurant

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15. Daily Operations

average Demand
Here's how Daily Operations is used in Floor Supervisor jobs:
  • Assisted store management with daily operations in areas of virtual merchandising, inventory management and staff development.
  • Managed store operations by maintaining responsibility for the overall daily operations of Shoe Carnival.
  • Assisted Store Manager with daily operations and managing of sales associates as well as provided in- store employee training.
  • Supervised, trained and motivated up to ten associates in performing daily operations, customer service and sales.
  • Supported the Fitness Manager with daily operations and management of the fitness department.
  • Supervised the daily operations in the restaurant and ensured guest experience was excellent.
  • Manage daily operations of the store and sales floor.
  • Assist in managing daily operations of a retail store.
  • Executed daily operations of open and close store.
  • Manage daily operations of Eastern Mountain Sports.
  • Performed daily operations of the poker room.
  • Assist the team with daily operations.
  • Provide daily operations of store moves.
  • Execute daily operations of retail store.
  • Oversee employees on their daily operations.
  • Executed daily operations of gaming tables,dealing schedules, new policies, and customer services.
  • Executed daily operations of small show store Was instrumental in production and results.
  • Assisted store stockers with store organization and daily operations.
  • Assisted with daily operations and working with customers Proficient in all aspects of sales and inventory Scheduled employees' work shifts
  • Supervised staff, Prepared registers for daily operations, Restocked merchandise, Opened and closed the store, Visual displays

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16. Guest Satisfaction

average Demand
Here's how Guest Satisfaction is used in Floor Supervisor jobs:
  • Developed strategies to motivate employees, ensuring continuous guest satisfaction.
  • Circulated around gaming floor and ensured guest satisfaction.
  • Provided quality customer service to ensure guest satisfaction.
  • Contributed to significant improvements in guest satisfaction and dealer friendly helpful scores by ensuring guest and dealer needs were met.
  • Manage and supervise all suites staff during games and events to ensure quality service and guest satisfaction.
  • Ensured guest satisfaction by means of communication with guests, team members and management.
  • Meet or exceed sales goals while achieving a high level of guest satisfaction.
  • Contributed to significant improvements in guest satisfaction while ensuring guest needs were met.
  • Supervised dealers and guests to ensure guest satisfaction and gaming integrity.
  • Ensured guest satisfaction by resolving issues promptly and fairly.
  • Spot-check done to ensure guest satisfaction of service.
  • Served guests and maintained guest satisfaction.
  • Ensured guest satisfaction with food and service Completed inventory orders and implemented par level for consistency.
  • Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
  • Responded to all Hotel Room Service and VIP Lounge orders to provide priority and guest satisfaction.
  • demonstrate a high level of customer service, ensure guest satisfaction.
  • Provided superior customer service ensuring guest satisfaction * Balanced and reconciled cash register * Managed floor, merchandise stocking and quality assurance
  • Handled large amounts of money Performed maintenance on broken machines Delivered necessary services to ensure guest satisfaction
  • Collaborate with the Maitre d to create strategic plans to enhance guest satisfaction.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.Correctly calculated charges, issued bills and collected payments.

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17. Product Knowledge

average Demand
Here's how Product Knowledge is used in Floor Supervisor jobs:
  • Created a positive customer experience through product knowledge, professionalism and a total commitment to honesty, reliability and efficiency.
  • Demonstrate superior product knowledge of inventory and requisitioning new merchandise.
  • Shared product knowledge with customers while making personal recommendations.
  • Train new associates on floor etiquette, outstanding customer service, product knowledge, and policy and procedures of the company.
  • Assisted with training team of twelve on product knowledge, corporate standards for visual merchandising and knowledge of current promotions
  • Conduct group training presentations for Sales Associates on product knowledge, activities, and other policies and procedures.
  • Interview, hire, and train all employees in sales techniques, customer service, and product knowledge.
  • Supervised and coached staff in sales presentations, phone and in-store customer service, and product knowledge.
  • Followed up to ensure that team member were in compliance with product knowledge and customer service policies.
  • Increased awareness for all product knowledge information, merchandise promotions, test merchandise, and advertisements.
  • Implemented company training programs; monitored staff in product knowledge, customer service and selling skills.
  • Inventory, deliveries, cash balance, merchandising, product knowledge, Open and close procedures.
  • Hold meeting with current and potential managers in leadership, store and product knowledge.
  • Trained staff from a new store in product knowledge and sales skills.
  • Provide training on product knowledge for potential growth in target sales.
  • Cross-trained in numerous campaigns, learned product knowledge, etc.
  • Helped train staff on product knowledge and customer retention.
  • Trained new associates in product knowledge and customer service.
  • Perform sales goals by utilizing extensive product knowledge.
  • Maintain excellent brand and product knowledge.

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18. Front End

average Demand
Here's how Front End is used in Floor Supervisor jobs:
  • Manage employees to keep front end of store running smoothly so customers can get in and out as quickly possible.
  • Overlook all cashiers and courtesy clerks and make sure all job duties are done on front end.
  • Cashier, running of register, balancing end of day reports, overall supervision of front end operations
  • Adhere to all Federal, State and Local regulations as they pertain to Front End operations.
  • Assist customers with any issue they might have as well as the front end associates.
  • Front end user for Table Touch, CTA, and Patron Management systems.
  • Understand and adhere to shrink guidelines as relates to front end operations.
  • Trained cashiers, approved overrides, and managed front end schedules.
  • Trained at Kroger College for all aspects of the front end.
  • Monitor and enforced all front end policies related to asset protection.
  • Maintained the store's front end as main cashier.
  • Promoted to manage Front End of Retail Operations.
  • Ordered and stocked front end items.
  • Managed all front end associates.
  • Ensured the cleanliness of the front end of the store.
  • Managed the front end, gave breaks to asso.
  • Checked customers out with groceries Managed front end employees
  • Managed breaks for front end employees.
  • Supervised nightly salesfloor associates, and front end operations Oversaw store recovery process Possessed ownership of all closing responsibilities
  • give brakes count money train new associates customer service and make sure there are no problem on the front end.

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19. Phone Calls

average Demand
Here's how Phone Calls is used in Floor Supervisor jobs:
  • Answered, reviewed and screened phone calls and served as primary back up for Division Manager and Area Managers.
  • Provided technical trouble shooting service on a daily basis through interactive incoming phone calls in support of Dish Network.
  • Assist customers on inbound and outbound phone calls and online with personal loan issues and questions.
  • Completed office automation duties; conducted faxes, composed emails, and answered phone calls.
  • Managed front office: phone calls, entered job order into computer, filing.
  • Monitor phone calls, handle daily reports, and provide personal counseling to employees.
  • Supervised employees dealing with specialized technical support issues and handles escalated phone calls.
  • Take telephone calls and provide information to both callers and walk-in patients.
  • Answer phone calls, assist in other departments where help is needed.
  • Answer phone calls and following through with customer's questions and/or concerns.
  • Respond to phone calls and answer inquires regarding store operations and products.
  • Responded to approximately 50 customer service emails and phone calls daily.
  • Answer phone calls and send them to appropriate department or associate.
  • Noted customer complaints and took escalated phone calls.
  • Answered phone calls to assist and direct customers.
  • Monitor phone calls to ensure quality assurance.
  • Take phone calls from 3 different registers.
  • Answered telephone calls Performed and recorded daily deposits
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Train employees on process and procedure Manage transactions Service inbound and outbound phone calls Stocking and warehousing of goods

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20. POS

average Demand
Here's how POS is used in Floor Supervisor jobs:
  • Maintained total responsibility of store operations including supply orders, verifying deposits, associate evaluations and submitting monthly paperwork.
  • Controlled cash drawer and counted deposits to maintain proper daily records of monetary transactions and balances in the store.
  • Provide cashiers with change, authorize register functions, daily deposits, cash drops, and change orders.
  • Complete opening and closing paperwork, ensure accuracy of safe, cash registers, and daily deposit.
  • Maintained store POS systems, cash registers, scanners, radios and RMU devices.
  • Position report to and works closely with the Production Regional Manager(s).
  • Administer Oral drug tests to applicants offered a position with the company.
  • Greeted customers, handled daily cash transactions including cash register and deposits.
  • Trained new employees, daily register counts, prepared daily bank deposits
  • Interact with the hotel's guests in a friendly positive manner.
  • Opened and closed store and made daily bank deposit drops.
  • Open and close store and complete bank deposits.
  • Balanced cash drawers and made deposits.
  • Instruct and position employees during shifts
  • Assign crew to daily positions.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Assist other personnel as may be required for the purpose of ensuring an efficient and effective work environment.
  • Represented the Vans brand in a positive way for all Vans customers.
  • Manage crew according to production needs Count deposits Attend to customer needs for a satisfactory visit Multi-tasking
  • Cashier Opening closing Preparing deposits and change orders Managing staff of six (per shift) Calling clients Personal Shopping and wardrobe

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21. Data Entry

average Demand
Here's how Data Entry is used in Floor Supervisor jobs:
  • Recorded and analyzed all necessary information and executed data entry.
  • Plan and assign work to ensure a smooth flow of work within the data entry unit; prepare schedules.
  • Performed general office work, including typing, data entry, faxing, filing, copying, and printing.
  • Performed clerical work and data entry for client Scheduled employees in departments and supervised 25+ employees per shift.
  • Performed customer service duties: cashiering, data entry, sales, answering questions about store merchandise.
  • Perform minor data entry via computer javelins, all while working in conjunction with a Pit Manager.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Assisted with data entry/maintenance of textbook database, book ordering, store prep, inventories.
  • Experience opening and closing the store by completing all necessary accounting procedures and data entry.
  • Clean rooms when needed- checked rooms to make sure they were in standard renting order-data entry
  • Schedule and appointing, answer inbound and outbound calls in queue and data entry.
  • Oversee Vote Entry Operators on election nights, data entry, problem solving.
  • Help to organize the documents, inventory, data entry, ordering.
  • Performed customer service duties: data entry, cashiering, and merchandising.
  • Handled all store shipments, PO data entry, product ordering.
  • Received all items, performed data entry and inspection of items.
  • Moved up from Data Entry to Office Manager to Floor Supervisor
  • Worked on data entry and other computer transactions.
  • Meet daily requirements for data entry.
  • Planned and scheduled production workload to ensure quotas were achieved Data entry of production.

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22. Company Standards

average Demand
Here's how Company Standards is used in Floor Supervisor jobs:
  • Maximized employees productivity, compliance and consistent execution of company standards and policy and procedures.
  • Monitored and trained associates to meet company standards on interactions with customers
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Handled Dealers responsibilities the supervised Dealers to ensure games are dealt to company standards while protecting the assets of the company
  • Demonstrate proper telephone etiquette including transferring calls and taking accurate messages for Guests and team members according to company standards.
  • Communicated and enforced compliance with state and local laws, while emphasizing company standards of professionalism and safety.
  • Ensured compliance with work procedures to meet established specifications, using knowledge of gaming regulations and company standards.
  • Maintain the company standards for cleanliness and well as making sure standards set by OSHA are maintained.
  • Managed 4-8 shift employees at a given time, ensuring company standards and goals were being achieved.
  • Completed full hire process to ensure new hires were to meet company standards, training and performance.
  • Ensured that weekly and month paperwork was being audited and up to company standards.
  • Hold existing employees accountable to company standards to ensure a positive guest experience.
  • Analyzed strengths and opportunities in staff to create synergy, utilizing company standards.
  • Led team by example while teaching other associates company standards of operation.
  • Assure procedures are followed in accordance with company standards and policies.
  • Trained new sub-contractors to meet company standards of excellence.
  • Trained all new hires on company standards and expectations.
  • Assure procedures are followed according to company standards.
  • Maintain customer satisfaction at or above company standards Help assist customers when they are browsing for items
  • Developed employees Monitored employee metrics daily and ensured all team members were within company standards.

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23. Crew Members

average Demand
Here's how Crew Members is used in Floor Supervisor jobs:
  • Delegated responsibilities to crew members.
  • Led 4 to 5 crew members at a time to increase productivity and adhere to company policies and procedures.
  • Let crew members know what area was detailed so over cleaning is prevented.
  • Provide guidance for crew members, ensuring team with handle various duties.
  • Back up crew members in the event of absences and work overload.
  • Keep crew members in positive attitudes and assist managers in running store.
  • Supervised 12-15 Crew Members of different experience levels and diverse backgrounds.
  • Cross-trained and provided back-up for other crew members when needed.
  • Oversee crew members in all aspects of maintaining large dept.
  • Managed a team of up to six crew members.
  • Assist new crew members with on job training.
  • Provide change to crew members as needed.
  • Managed 15+ crew members at a time.
  • Train & coached new crew members.
  • Total number of crew members110 +/-
  • Train New Crew Members 3.
  • Run a position * Help train crew members * Help unload truck order
  • Supervised shifts Responsible for cash throughout store Delivered deposits to the bank Trained new crew members Responsible for keeping inventory stocked.
  • Know all stations Train new employees Delegate assignments to Crew Members Customer service Handled and resolved customer complaints
  • Register audits *Balance safe *Train crew members *Cleaner *Cashier *Manage crew members *Ensure customer satisfaction *Data entry

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24. Daily Tasks

average Demand
Here's how Daily Tasks is used in Floor Supervisor jobs:
  • Completed daily tasks including, inventory checks, shipment deliveries, and answering phone calls to the company.
  • Perform daily tasks such as opening, closing and balancing the registers, and dropping off nightly deposits.
  • Opened and closed store; including the opening/closing of POS terminals and delegating staff daily tasks.
  • Managed daily tasks of crew, positioning of each member to achieve the best service possible.
  • Created biweekly employee schedules, assigned daily tasks, and conducted follow ups as needed.
  • Direct and train store associates to be strong sales people and fulfill daily tasks.
  • Supervised a shift of technicians in daily tasks and projects to meet daily quota.
  • Assigned daily tasks, managed complaints, and completed inventory tasks of pack ups.
  • Managed a staff of 12; Prepared work schedules and assign daily tasks.
  • Managed the execution of daily tasks by delegating and monitoring progress and results.
  • Provided daily tasks for all of team members to create maximum sales profit.
  • Assigned daily tasks to Sales Associates and followed up on delegated assignments.
  • Manage associates by training and coordinating their activities and daily tasks.
  • Managed and trained team to perform daily tasks accurately and quickly.
  • Coordinated daily tasks and goals with Nike area managers.
  • Direct sales floor employees on daily tasks and goals.
  • Perform daily tasks by following company policies and procedures.
  • Supervised employees' daily tasks, established delivery routes.
  • Trained new employees on daily tasks and responsibilities.
  • Planned and assigned staffs responsibilities, daily tasks, and work schedule to maintain steady and reliable services.

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25. Performance Reviews

average Demand
Here's how Performance Reviews is used in Floor Supervisor jobs:
  • Assumed responsibility for creating and maintaining development plans and routinely conducted performance reviews with individual team members.
  • Performed performance reviews of donor floor staff and provided effective feedback regarding performance.
  • Administered performance reviews, and documented disciplinary actions as required.
  • Conducted formal performance reviews per company policy.
  • Prepare yearly performance reviews for subordinates
  • Conducted performance reviews, maintained work schedules, and performed a variety of human resources responsibilities.
  • Execute all hiring, attendance, performance reviews and disciplinary actions for manufacturing floor employees.
  • Resolve and handle employee concerns, performance reviews, and attendance and training requirements.
  • Provided input for new hire performance reviews and identified areas for additional training.
  • Assist with training new staff, completing staff performance reviews and counseling.
  • Performed quality and safety checks; Conducted performance reviews on direct reports.
  • Handled all hiring, firing and performance reviews of all employees.
  • Assisted with human resource functions including performance reviews and screening applicants.
  • Approved time cards and conducted yearly performance reviews of staff.
  • Assisted with performance reviews as well as contract decisions.
  • Conducted monthly performance reviews, and annual appraisals.
  • Conducted Guest Attendants on an annual performance reviews.
  • Carry out staff performance reviews.
  • Received 3 'exceeds expectations" ratings on performance reviews.
  • Received "exemplary" and "exceed expectations" ratings on all performance reviews.

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26. Customer Relations

average Demand
Here's how Customer Relations is used in Floor Supervisor jobs:
  • Provided excellent customer relations and developed customer rapport.
  • Developed positive customer relationships through excellent service.
  • Maintained and built customer relationships.
  • Entail resolving conflicts, motivating employees, speaking to the public on behalf of the company and preserving customer relationships.
  • Managed customer service and sales functions, ensuring strong, positive customer relationships to foster retention and referrals.
  • Created a customer relationship system so that those whom are regular shoppers make us first choice.
  • Led a cross-functional team including inside sales team, customer relations and multiple internet based accounts.
  • Coached associates on key performance indicators to help improve personal sales and customer relations.
  • Oversee Shift Operations of Table Games, Dealers and Customer Relations.
  • Optimized sales operations, customer relations, and product marketing.
  • Make sure receivables are collected while maintaining strong customer relations.
  • Established good customer relations and solved problems for technical services.
  • Acted as administrative assistant to VP of Customer Relations.
  • Provided on floor customer relations to visitors and dignitaries.
  • Handle any customer relations, complaints and compliments.
  • Addressed client needs and maintained customer relations.
  • Managed customer relations and provided excellent customer service to all customers.
  • Excelled at customer relations, assisting customers with selections, fitting room, layaways and payment.
  • Trained and orientated employees thru seminars in order to improve customer service and customer relations.
  • Maintain employee/customer relations Maintain quality of food service Ensure outstanding customer service Marketing and public relations

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27. New Associates

average Demand
Here's how New Associates is used in Floor Supervisor jobs:
  • Train new associates to succeed in the world of customer service and handle the pressure of a fast environment.
  • Trained new associates in stocking shelves, recording inventory, customer service, and overall store knowledge.
  • Trained all new associates on company procedures and standards and help to mold a great sales team.
  • Assist in training new associates in areas of sales, merchandising, and customer service.
  • Designated as Training Mentor for new associates for district stores within the metro market.
  • Traveled on behalf of Capital One to train and ramp new associates and sites.
  • Trained and developed new associates on POS system and key sales tactics.
  • Train all new associates to handle cash and use the registers.
  • Help with training new associates, as well as developing veteran associates
  • Assisted in networking to hire new associates and trained sales staff.
  • Led on-the-floor training and mentoring of new associates.
  • Hire and training of new associates.
  • Coach and develop new associates.
  • Trained new associates and managers.
  • Provided outstanding customer service and assisted escalated customers to resolve issues while ensuring a great experience Trained and mentored new associates
  • Recruited, interviewed, and onboarded all new associates, processing new hire paperwork and training to their maximum potential.
  • Trained new associates on product and brand knowledge Applied persuasive techniques to varied audiences and situations
  • Trained and developed new associates II.
  • Conducted customer service training for new associates Managed daily restocking of sales floor and weekly merchandise shipments Campus Involvement
  • Help with the training of new associates .

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28. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Floor Supervisor jobs:
  • Monitored live telephone conversations between agents and customers to ensure compliance with quality guidelines as well company policies and procedures.
  • Monitor and ensure compliance of all inventory control procedures according to policy corporate governance.
  • Maximize employee productivity; ensure compliance and consistent execution of company standards, assists in the training and development of employees.
  • Cleaned and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
  • Contribute to creating and maintaining process documentation to ensure compliance and business requirements are being kept up to date.
  • Monitor daily performance reports, individually coach agents, track attendance, and ensure compliance with company policies.
  • Support and train internal and external associates to ensure compliance with policies and procedures and reduce business risk.
  • Participate in the development and implementation of plans and policies to ensure compliance in all areas of responsibility.
  • Progressed from Croupier to supervise dealers, monitor game floor and ensure compliance to game procedures.
  • Develop or revise standard operational and working practices and observe workers to ensure compliance with standards.
  • Lead and ensure compliance with all Army rules and regulations and codes of conduct.
  • Enforced standards, policies, and procedures to ensure compliance with the Gaming regulations.
  • Monitored employees to ensure compliance with store policies, job procedures and quality objectives.
  • Verify all banks turn ins and ensure compliance with Connecticut State Gaming Authority
  • Inspect cards to ensure compliance with gaming standards.
  • Managed all returns, exchanges, send sales and alterations orders to ensure compliance with company policy and procedures.
  • Monitor the maintenance of sizing to corporate goal.Monitor inventory shortage programs in store and monitor programs to ensure compliance.
  • Assist in the Facilitation of monthly safety meetings.Ensure compliance of all state, local and federal regulations.
  • Maximize employee productivity Ensure compliance and consistent execution of company Policy and Procedures and established best practices.
  • Maintained ISO9000 documentation to ensure compliance for Ford Supplier Set TBR Tire Room build records Learned Curing/Curing Press process

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29. Osha

average Demand
Here's how Osha is used in Floor Supervisor jobs:
  • Ensured personnel performing maintenance adhered to local, state, and federal safety, EPA, and OSHA regulations.
  • Implemented policies and procedures to comply with high standards of patient confidentiality and OSHA regulations for patients and employees.
  • Worked with subordinates to maintain a safe up to code working environment in Warehouse to OSHA standards.
  • Managed day-to-day business and ensured compliance of OSHA regulations in the workplace.
  • Performed all duties and operated all machinery according to OSHA standards.
  • Promote health and safety each day by following OSHA guidelines and procedures
  • Maintained a clean & safe workplace according to the OSHA guidelines.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Present monthly safety meetings based on OSHA standards and policies.
  • Controlled all factors affecting production safety to meet OSHA requirements.
  • Followed OSHA standards for production line safety and quality.
  • Conduct safety training in adherence to OSHA regulations.
  • Teach employees on OSHA regulations and procedures.
  • Enforced OSHA safety rules and regulation
  • Insured all OSHA, GMP, HACCP, Quality, Safety, and Company standards were met.
  • Created and executed a safety program to cut back on OSHA violations.. * Created a scheduling application for all projects.
  • Manage the flow of patients ,as well as keeping OSHA regulations while performing dental assistance .
  • Coordinated new employee training in "OSHA" Occupational Safety and Health Administration.
  • Uphold all ISO and OSHA standards applicable to the responsibilities above Accomplishments mproved productivity approximately 10%.
  • Experience with over head cranes,fork lift and osha safty training

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30. High Volume

low Demand
Here's how High Volume is used in Floor Supervisor jobs:
  • Managed high volume production of petroleum packaging manufacturing operation.
  • Answer a high volume of calls in which the consumer has requested to speak to a supervisor or higher management.
  • Time managed accordingly to the on hand workload and prioritized in a very high volume high paced setting.
  • Promoted to a high volume store as a Supervisor within a year of working for the company.
  • Answered inbound 401K, health and life insurance related calls in a high volume call center.
  • Handled support cases via email, chat, and phone in a high volume call center.
  • Participate in floor moves and properly display products in a high volume and flagship store.
  • Served drinks to high volume, college age crowds, balanced out cash drawers.
  • Handle high volume of sales and complete other necessary tasks in a timely matter.
  • Supervised at least 18 sales associates in a very high volume department.
  • Supervised large sales staff in high volume downtown Philadelphia menswear store.
  • Provide extensive costumer service in a fast paced high volume environment.
  • Provided high quality customer service with a high volume central processing.
  • Partnered successfully with District Manager to produce high volume sales.
  • Maintained and control high volume food and beverage inventory.
  • Fast paste, keeping up with the high volume.
  • Received and managed a high volume of incoming customer calls and inquiries while ensuring live store operation.
  • Trained new employees within company guidelines and assisted in maintaining response times during high volume times.
  • Started as an research associate in a high volume call center conducting surveys via phone.
  • Managed a high volume of sales and direct cliental interaction.

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31. Craps

low Demand
Here's how Craps is used in Floor Supervisor jobs:
  • Supervised all aspects of the casino floor Created a craps training program to train and help improve new dealing techniques
  • Deal gambling games such as craps, roulette, carnival games while following all applicable rules and regulations.
  • Manage and supervise a staff of dealers in all games such as Blackjack, Craps and Roulette.
  • Experience dealing and supervising BlackJack, Roulette, Craps, Three Card Poker, Let it Ride.
  • Work as part of a team of dealers in games such as baccarat or craps.
  • Table dealer and Floor Supervisor for blackjack, craps, and other table games.
  • Supervised dealers in craps and blackjack, corrected mistakes made by dealers
  • Deal Craps, Black Jack, Roulette, Mini Baccarat.
  • Supervised Blackjack, Craps, Baccarat, & Carnival games.
  • Supervised break-in dealers on busy craps games.
  • Supervised Craps and Roulette dealers.
  • Job Duties: Proficiently dealt Craps, Blackjack, Mini Baccarat, Paigow Poker, and Carnival games.
  • Deal and supervise the dealing of casio games such as: blackjack, craps, and roulette.
  • experience dealing and supervising BlackJack, Roulette, Craps, Texas Hold'em Bonus
  • Certified and Licensed Games; Craps, Blackjack, Pai Gow Poker, Baccarat / Mini Baccarat, & Roulette
  • Supervised Baccarat, Mini Baccarat Pai Gow Tiles, Pai Gow Poker, High Limit Blackjack, Roulette and Craps

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32. Customer Questions

low Demand
Here's how Customer Questions is used in Floor Supervisor jobs:
  • Provided consultative sales, answering customer questions and providing guidance.
  • Responded to customer questions regarding products, prices and availability.
  • Answered customer questions about product availability and shipment times.
  • Handled occasional customer questions or complaints.
  • Worked Customer Service desk to handle store returns, and answered customer questions regarding products, policies, and services.
  • Mitigated all crises that arose, and dealt with customer questions and complaints in a professional and timely manner.
  • Open and closing of store, making bank drops, supervising other employees, answering customer questions.
  • Maintained knowledge of ongoing market and product trends to effectively answer customer questions.
  • Preside over staff meetings; handle customer questions, complaints, and issues.
  • Responded to customer questions, concerns and follow up after Sales process.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Handle customer questions and complaints in a calm and effective manner.
  • Answer customer questions and deal with complaints and customer feedback.
  • Manage and resolve all of customer questions and complaints.
  • Answered customer questions as needed.
  • Answered customer questions regarding store merchandize, department information and pricing.
  • Answer daily customer questions regarding tooling needs, as well as inventory management system (Maximo) inquiries.
  • Change orders Customer questions and complaints as well as associate questions and complaints
  • Handled customer questions, complaints, and issues in an effective manner.
  • Resolved customer questions, issues and complaints.

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33. Food Preparation

low Demand
Here's how Food Preparation is used in Floor Supervisor jobs:
  • Executed food preparation under rushed conditions, consistently delivered excellent customer service, and maintained store cleanliness and personal hygiene requirements.
  • Managed food preparation and distribution for each customer order.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
  • Assisted with food preparation, cleaning and organization to maintain a proper environment for the employees as well as the customers.
  • Worked doing all jobs including food preparation and counter help throughout high school and on holiday breaks throughout college.
  • Inspect kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.7
  • Worked as a team member performing cashier duties, food preparation, cleaning and open/close functions.
  • Perform food preparation or service tasks to help the crew and other managers, when necessary.
  • Supervised and coordinated the activities of food preparation, kitchen, pantry and storeroom personnel.
  • Managed food preparation in back end of store Supervised attendance for daily work flow.
  • Ensured the quality of food and food preparation products are delivered fresh.
  • Monitor food preparation methods to ensure the food is being prepared correctly.
  • Supervised the activities of workers engaged in food preparation and service.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Provided customer service, food preparation, and cleaning duties.
  • Verify food preparation for timeliness, and proper quantities.
  • Set up of State Level for all football games Manage a team of 12 Food Preparation

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34. Inventory Management

low Demand
Here's how Inventory Management is used in Floor Supervisor jobs:
  • Performed extensive inventory management, ensuring proper placement, examining product and remaining defective pieces, and compiling lists for reorder.
  • Managed an 18-hour order processing operation that included Customer Relations, Quality Control, and Inventory Management functions.
  • Inventory management, scheduling, and customer service responsibilities in addition to regular management duties.
  • Developed inventory management process, product fulfillment and shipping processes for JIT delivery.
  • Planned merchandising on sales floor and inventory management according to seasons.
  • Entrusted with responsibility of overseeing efficient and effective inventory management.
  • Assisted Captains in stocking and inventory management.
  • Trained two (2) future packing floor supervisors in all facets of production, safety, & inventory management.
  • Promoted to oversee sales efforts, guest services, cost control, inventory management, loss prevention, and shrink.
  • Cashier work, Sales of clothing and other retail items, Supervision of time and inventory management
  • Maximized the store profits through effective inventory management, controlling expenses and loss prevention.
  • Conducted inventory management and material ordering, and also stocked shelves and shipped products.
  • Receive and send merchandise through custom inventory management software and Fed Ex.
  • Inventory management and in stock for store items.
  • Wine and craft spirits expert Consultative sales and inventory management in Mississippi's largest wine and spirit retailer
  • inventory management, leadership skills, certified trainer.
  • Team Management & Store Maintainance Inventory Management & Process Compliance
  • Trained in and supervised each area of the store operations Managed customer relations, maintenance, and new employee training Inventory Management
  • Traveled and opened new stores Handled cash and made daily deposits Hired and trained new employees Inventory management
  • Manage financial transactions Provide customer service Inventory management Manage employees Tracked sales Opening and closing of store

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35. Stock Room

low Demand
Here's how Stock Room is used in Floor Supervisor jobs:
  • Designed a maintained initial stock room organization.
  • Organized stock room, and improved stock efficiency, thus improving the face to face time associates have with customers.
  • Receive and distribute merchandise Maintain Stock room Assist customers with purchases Assist management with floor moves, pricing updates
  • Oversee on truck delivery, inventory, stock room organization, price changes, callbacks and transfers.
  • Assist with visual changes and floor sets, as well as markdowns and stock room organization.
  • Manage the cleanliness of the sales floor as well as keeping the back stock room organized.
  • Completed, as part of job- training, cash register training, stock room training etc.
  • Executed as support associate in cashier, stock room organization and stock associate duties.
  • Organized the stock room and made sure everything was in order.
  • Maintained a clean and orderly store and stock room.
  • Have knowledge of sales floor and stock room organization.
  • Organized the stock room and keep it clean.
  • Stock merchandise on the sales floor/organize stock room.
  • Keep stock room neat, and organized.
  • Process inventory and maintenance of stock room.
  • Collaborate with stock room manager to ensure that new product is being placed appropriately.
  • Lead the tri-monthly inventory check of the entertainment stock room.
  • Maintain the stock room Provided customer assistance when necessary Left to go on active orders in preparation for deployment
  • SHRINK) (20+ Employees) Reduced SHRINK percentage with proper overall accountability of stock room.
  • Interviewed Workers Handled Money Interact With Customers Organized Sales Floor and Stock Room Maintained Order Within Work Environment

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36. Production Floor

low Demand
Here's how Production Floor is used in Floor Supervisor jobs:
  • Assisted Production Floor Manager with scheduling incoming and outgoing orders for software duplication company.
  • Maintain security protocol on production floor.
  • Supervised up to 12 employees within the production floor with my hands-on approach * Responsible for the floor operations perpetual inventory.
  • Supervised 19 full-time union operators and upwards of 20 temporary staff across a production floor consisting of 10 alcohol packaging lines.
  • Run production line Maintain paperwork Perform quality checks Manage multiple clients Internal data entry as well as vendor SAP Run production floor
  • Supervised a production floor with 20 employees and oversaw the production and packaging of products to ensure maximum efficiency.
  • Hand-picked to double the size of the production floor including hiring, training, and managing reps.
  • Maintain our NIEF Label Drawer, including receipt and distribution of all labels to the Production floor.
  • Handle any day to day challenges that occur on the production floor and with production staff.
  • Monitor and enforce work start, break, and stop times of the production floor personnel.
  • Oversee and enforced general cleanliness and organized the production floor as needed.
  • Acted, as first point of escalation for issues on production floor.
  • Developed more superior grounds of expectations on the production floor and warehouse.
  • Monitor and enforce cell phone prohibition of the production floor personnel.
  • Lead the production floor personnel and maintain a positive work atmosphere.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Oversee daily operations of the entire production floor.
  • Trouble shoot any issue with equipment on the production floor * Monitor of daily raw material for in-stock inventory.
  • Involved in process improvements by modifying production floor layouts, repositioning raw materials and better utilizing available tools and controls.
  • up Coordinate day to day work flow for entire production floor.

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37. Front Desk

low Demand
Here's how Front Desk is used in Floor Supervisor jobs:
  • Communicate to the Front Desk all vacant and clean rooms, the completion of guest requests, and room status discrepancies.
  • Supervised RDA's and DA's, co- coordinated with the Front Desk Coordinator and oversaw sterilization procedures.
  • Supervised a staff of 45 including front desk reception, stylists, assistants and coat check attendants.
  • Supervised 10 - 15 guest room attendants, inspected rooms and generated reports for the front desk.
  • Ensured that all cashiers reported to their registers when assistance is needed at the front desk.
  • Front desk, inventory, meeting room prep, bartender, (general hotel duties)
  • Update room status as Housekeeping notifies the Front Desk of changes, if needed.
  • Worked closely with Assistant Housekeepers, Security, Room Service and Front Desk.
  • Manage front desk which handles high volume phone calls for customer support.
  • Manage the day-to-day communication with the front desk and engineering departments.
  • Comply with management and front desk to complete any necessary objectives.
  • Managed front desk, sold memberships, general house cleaning.
  • Resolved all front desk calls and in store customer complaints.
  • Assisted as PBX Operator and Front Desk Clerk.
  • Inspect and release rooms in a timely manner as per request by front desk.
  • Released vacant clean rooms to front desk in a timely manner.
  • Maintained the front desk and reception area in a neat and organized fashion.Dispersed incoming mail to correct recipients throughout the office.
  • Verified and completed opening and closing duties check lists for caf , front desk, and courts.
  • Assisted in training new associates with cashiering at caf and front desk and in courts.
  • Managed housekeeping staff Ensured customer comfort Handled front desk duties Related Skills Fluent in French Strong communication skills Responsible; management background

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38. Special Orders

low Demand
Here's how Special Orders is used in Floor Supervisor jobs:
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Maintained inventory levels and tracked special orders coming from other locations.
  • Created special orders department coordinating with vendors, shippers, and customers to supply customer base with unique products and services.
  • Authorized system overrides for special orders; entering of special orders and catalog requests into computer system & unlocking keyboards.
  • Maintained inventory; special orders; stocked floor covering, assisted customers and walk-in customers with their shopping needs.
  • Assured total customer satisfaction with shopping experience; located merchandise, located out-of-stock merchandise, and special orders.
  • Gathered and placed special orders from five stores to specifically accommodate customer needs on a weekly basis.
  • Interfaced with vendors concerning pricing, availability, damaged product, buy-backs, and special orders.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Placed reservations and special orders for both popular and rare movie and television memorabilia.
  • Maintained inventory levels, ordered merchandise, and tracked all special orders.
  • Place special orders or call other stores to find desired items.
  • Coordinated trade book special orders for student body and college departments.
  • Managed weekly shipments, special orders, and store-to-store transfers.
  • Prepared and scheduled special orders for customers from vendors.
  • Notified kitchen personnel of shortages or special orders.
  • Process and perform store transfers and special orders.
  • Completed special orders for clients who desired out of stock merchandise after locating them within companywide product inventory database.
  • Communicated with venders regarding ordering of inventory and special orders.
  • Cook o Responsible for Special Orders and Groups, Appetizers and Garnishes.

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39. Customer Orders

low Demand
Here's how Customer Orders is used in Floor Supervisor jobs:
  • Reviewed and approved customer orders while assuring stock and inventory availability.
  • Supervised and directed team members to safely and efficiently select, check for accuracy and load customer orders in logical order.
  • Lead a team to accomplish company goals while maintain food freshness and fulfilling customer orders
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Recognized for maintaining high degree of accuracy for customer orders and till balance.
  • Provided customer service in processing customer orders, returns and complaints.
  • Take customer orders through phone, fax, or in person.
  • Input customer orders, received cash and returned change.
  • Received, stocked, filled and shipped customer orders.
  • Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
  • Prepare Customer orders Take Customer Orders Delegate tasks to other employees Receive payment for transactions Customer Service
  • Run register Take customer orders Maintenance Train new hires Create schedules Staff meetings

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40. Computer System

low Demand
Here's how Computer System is used in Floor Supervisor jobs:
  • Processed receipts on the supply mainline computer system and operated personal computer.
  • Assisted research coordinators to input data into computer systems.
  • Verified transit in nationwide networked company computer system.
  • Identified, corrected or advised, on operational issues in client computer systems.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Supervised seven direct reports, trained managers and employees on computer system.
  • Operated PC and RF-based computer systems with a high level of accuracy.
  • Verified that information in the computer system was up-to-date and accurate.
  • Entered guest data into computer system to track their play.
  • Use computer systems to verify placement and sales of items.
  • Use internal computer system to maintain accurate inventory counts.
  • Report any issues with computer system directly to IT.
  • Oversee sales associates, process shipments in computer systems.
  • Trained on touch button screens and computer systems.
  • Monitor all warehouse functions though the computer system.
  • Retrieved data from computer system for processing.
  • Demonstrated firm knowledge of POS computer systems.
  • Checked shipment into computer system.
  • Conducted new hire training including script mastery with computer system Ensured each customer was cordially provided excellent customer service care.
  • Make sure agents understood how to navigate the many computer systems for shipping and validating orders.

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41. HR

low Demand
Here's how HR is used in Floor Supervisor jobs:
  • Provided exceptional customer service and actively selling to the customer while following through on store operational tasks.
  • Anticipated and prevented security and facility problems through careful supervision and tactful dispute resolution.
  • Assisted in providing schedules for employees ensuring the restaurant was properly staffed for business needs throughout all hours of the day.
  • Provided exemplary customer service to the client base through the daily management of a 10 - 12 employee business unit.
  • Assisted HR Lead with hiring, training, scheduling and coaching of sales floor and front end associates.
  • Provide ongoing training and support to sales representatives through proper monitoring and coaching.
  • Reduced scrap through the use of root-cause analysis and standard work.
  • Used value-stream mapping to improve flow of parts through manufacturing cells.
  • Retained premium slot and table players through exceptional customer service.
  • Maintained daily counts of high theft merchandise to control shrink.
  • Lead the staffs through daily business operations.
  • Maintained food quality throughout the day.
  • Increased total yearly sales by merchandising and staff placement Decreased shrink with appropriate staffing/higher customer service.
  • Co-Author of the three manuals that coincide with the certification Researched the information for the manuals.
  • Worked full time throughout college while maintaining a great GPA.
  • Contributed to flow line efficiency through Kaizen method training.
  • Start pay: $8.25End pay: $10.00 40hrs, per week
  • Monitor employee work performance relative to expectations and maintain material/workflow through the facility.
  • Processed and received shipment Responsible for assisting and leading yearly inventories Processed payroll for the HR department Kept the customer database up-to-date
  • Train and develop staff Drive sales by supervising the team Perform the loss prevention audit/report Promote events through client outreach

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42. Store Opening

low Demand
Here's how Store Opening is used in Floor Supervisor jobs:
  • Key holder responsibilities including: store openings and closings, performing large cash drops, and register void and return capabilities.
  • Facilitated store opening and closing procedures, inventory and cycle counts and monitor front-end of store to include cash registers.
  • Hold keys, store opening and closing, including cash reconciliation's; deliver deposits to bank.
  • Open and close down register bases for store opening/closing and preparing store for day to day ops.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Performed store openings, handled cash orders, bank deposits, and ensured safety of funds.
  • Performed store opening and closing procedures such as register functions, book keeping and bank deposits.
  • Assisted in ensuring compliance with store opening and closing processes, operational procedures and policies.
  • Manage sales, inventory, and operational duties such as store opening and closing.
  • Store opening and closing, maintained organization of stock and inventory.
  • Selected to assist with new store openings in various areas.
  • Handled shipment with 40 cases or more before store opening.
  • Performed store opening, closing and shift change actions.
  • Assisted with or managed store opening and/or closing procedures.
  • Participated in a new store opening.
  • Completed store opening and closing procedures.
  • worked in a fast paced environment assisting multiple customers -Assisted the New Store Opening team in opening the Merrimack Outlet store.
  • Traveled within the H&M Texas stores region to help and support new store openings.
  • Assisted manager in all areas of resets, remodels, relocations, and new store openings.
  • Assisted in the new store openings in St. Louis, MO, Olathe, KS, and Kansas City, MO.

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43. Technical Support

low Demand
Here's how Technical Support is used in Floor Supervisor jobs:
  • Coordinated service to State Lottery operations for on-site maintenance and technical service and coordinate after hours technical support.
  • Provided exceptional customer service and technical support for internal and external customers.
  • Provided technical support to policyholders to ensure their satisfaction with benefit selection.
  • Submitted advanced technical support tickets to corporate offices.
  • Managed Technical Support department of approximately 20 analysts.
  • Moved from Tier One Technical Support through Tier Two Technical Support and Tier Two Lead, becoming a Team Supervisor.
  • Provided technical support with non-powered equipment such as aircraft jacks, stands, dollies and tow bars.
  • Acted as second level technical support for dial up and DSL services in a call center environment.
  • Created documentation and Tier I knowledge base for technical support team responsible for resolving customer issues.
  • Assisted customers in locating problems with technical support by use of our computerized diagnostic system.
  • Project manager for an internal merger of the Technical Support department with E-Commerce department.
  • Handle escalated phone calls concerning company policy, billing, and technical support
  • Directed sales, product promotions, and technical support.
  • Perform technical support and problem resolution for cashiers.
  • Provide technical support to various departments.
  • Assisted with all technical support.
  • Help desk, technical support.
  • Manage technical Support team of eight support technicians Responsible for workload management and driving support department best practices.
  • Provided advanced technical support to customers and other agents Managed time off request for agents.
  • Trained in Technical Support ( Account troubleshooting, Network troubleshooting, Setting up service calls.

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44. Floor Plans

low Demand
Here's how Floor Plans is used in Floor Supervisor jobs:
  • Engineered and implemented warehouse floor plans to utilize space and assure optimum productivity.
  • Monitored labor controls and developed hourly floor plans to maintain organization.
  • Key employee duties included cost control, weekly inventories, making floor plans, kitchen preparations and daily accounting deposits.
  • Designed floor plans daily to maximize customer experience and assigned employees to best meet the specific needs of the business.
  • Created floor plans, rotation charts and side work charts for upcoming shift.
  • Helped develop attractive clothing floor plans, to increase profit and store traffic.
  • Implemented floor plans independently for departments directly supervising 5 - 10 employees.
  • Created daily floor plans, organizing them by server and sections.
  • Set up and instructed floor plans for employees.
  • Interpret and execute floor plans and guidelines.
  • Reorganize floor plans and side work procedures.
  • Developed floor plans for the servers.
  • Prepare schedules and assisted with floor plans
  • Helped to open the hotel and restaurant * Created floor plans, side-work checklists, training manuals, etc.
  • Assisted in recruiting, training, and developing Sales Associates Executed the floor plans and guidelines
  • Tend to guest concerns and conflicts Created daily floor plans for staff to execute.
  • Assist in employee training and development Interpret and execute floor plans and guidelines
  • Assigned jobs amongst staff, assisted in floor plans and design.
  • Delegated server duties and created floor plans Booked and organized banquets
  • Execute floor plans for store Light bookkeeping Oversee all duties carried out on a daily basis Train team members .

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45. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Floor Supervisor jobs:
  • Monitored day-to-day operations to ensure compliance with established standards of product quality, service and clientele.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Supervised ten member staff on day-to-day operations.
  • Managed and trained personnel on day-to-day operations.
  • Manage all aspects of the day-to-day operations of the store, including sales, service, staffing, training and profits.
  • Directed day-to-day operations that included managing 16 servers, 2 bartenders, 4 hosts, and 2 food runners.
  • Manage day-to-day operations of the store, sales, customer service, and maintain store standards.
  • Trained and managed 20 employees in day-to-day operations in Verizon Wireless call center.
  • Oversee the day-to-day operations in the meeting space and convention floor.
  • Oversee store personal and manage day-to-day operations.
  • Managed Teams of 4-16 individuals Oversaw day-to-day operations including inventory management, sales reporting, labor control, and expense tracking.
  • Managed up to 22 employees in the day-to-day operations in the Department of Energy's mailroom and express office facilities.

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46. Powerpoint

low Demand
Here's how Powerpoint is used in Floor Supervisor jobs:
  • Develop PowerPoint presentations for senior management presentations and training.
  • Communicate daily with executive management and staff using Microsoft Office (Word, Excel, PowerPoint, Access).
  • Research, draft or create requested reports in Microsoft Word, PowerPoint, or other commonly used software.
  • Created reports and assembly work instructions using MS PowerPoint, Word, and Excel.
  • Have experience with Word, Excel, and PowerPoint.
  • Prepare 90 day and annual employee reviews, meeting outlines, PowerPoint presentations and company flyers and notices.

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47. Store Appearance

low Demand
Here's how Store Appearance is used in Floor Supervisor jobs:
  • Completed daily store appearance procedures including re-sizing racks, straightening tables and organizing accessories.
  • Maintained store appearance and completing daily paperwork.
  • Managed inventory, maintained store appearance.
  • Brand Ambassador, Exceptional Customer Service, In-Stock principles, Store Appearance, maintains high standards in credit services.
  • Lead in merchandising the store toward company visual brand standards of store appearance.
  • Merchandised new and old product for attractive store appearance and increased sales.
  • Maintained store appearance including floor displays and mannequin styling and placement.
  • Train new staff on register, and store appearance.
  • Maintained store appearance, and controlled expenses and shortages.
  • Accomplished store goals and monitored overall store appearance.

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48. Credit Card Transactions

low Demand
Here's how Credit Card Transactions is used in Floor Supervisor jobs:
  • Provided customer service as a cashier and processed Debit/Credit card transactions.
  • Operated a cash register for cash, check and credit card transactions with 100 % accuracy.
  • Assisted customers with selection of food items and accompaniments and processed cash and credit card transactions
  • Operated register (cash, check, credit card transactions, etc.)
  • Operated a cash register to process cash, check and credit card transactions.
  • Operate cash register by handling all cash and credit card transactions accurately.
  • Cash handling, cashiering, credit card transactions.
  • Make cash and credit card transactions.
  • Handled daily cash/credit card transactions.
  • Balanced the daily accounts which included all of the daily cash and credit card transactions.
  • Credit Card Transactions Retail Sales Customer Service Merchandising/Stocking

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49. Monetary Transactions

low Demand
Here's how Monetary Transactions is used in Floor Supervisor jobs:
  • Completed data entry, monetary transactions and store inventory.
  • Supervised all monetary transactions involving management and crew.
  • Operate monetary transactions for customers and products.
  • Perform paperwork required for monetary transactions.
  • Ensured accuracy of monetary transactions.
  • Manage monetary transactions and train POS and customer service standards.
  • Scanned customer's groceries and handled monetary transactions.
  • Used 10 key to process monetary transactions.
  • Make sure all monetary transactions tally up.
  • Perform paperwork required formonetary transactions.
  • Performed paperwork required for monetary transactions Explain and interpret house rules or betting limits, for patrons.

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50. Proper Procedures

low Demand
Here's how Proper Procedures is used in Floor Supervisor jobs:
  • Perform weekly reconciliation and assure proper procedures are being followed and implemented.
  • Supervised dealers to ensure proper procedures were followed.
  • Provided on hand customer service and trained employees on proper procedures for customer service as per company standards and guidelines.
  • Train workers in proper procedures, assign work schedules, serve meals or snacks in accordance with nutritional guidelines.
  • Manage and coach employees on proper procedures, cash deposits, cashier, stock, handle customer complaints.
  • Handle lost and found and ensure proper handling and proper procedures while doing so.
  • Trained employees on the proper procedures of dealing the different variety of poker games.
  • Observe all gaming tables to ensure proper procedures and policies are being implemented.
  • Ensured that proper procedures are followed when store manager was unavailable.
  • Opened and closed the store as assigned following the proper procedures.
  • Trained new employees on proper procedures and Sprint Systems.
  • Make pizzas following proper procedures within defined time standards.
  • Trained new employees in proper procedures and paperwork.
  • Train new dealers on proper procedures.
  • Assist the department manager with supervising CSR's Responsible for training new CSR's on proper procedures and system software.
  • Lead crew in proper procedures Engage with customers and work together to problem solve Count and balance safe Data entry

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20 Most Common Skill for a Floor Supervisor

Customer Service31.8%
Safety Procedures12.3%
New Merchandise8.6%
Sales Floor8.6%
Food Safety6.7%
Sales Goals5.2%
Retail Store3.2%
Customer Complaints2.8%

Typical Skill-Sets Required For A Floor Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
26.9%
26.9%
2
2
Safety Procedures
Safety Procedures
10.4%
10.4%
3
3
New Merchandise
New Merchandise
7.3%
7.3%
4
4
Sales Floor
Sales Floor
7.2%
7.2%
5
5
Food Safety
Food Safety
5.6%
5.6%
6
6
Sales Goals
Sales Goals
4.4%
4.4%
7
7
Retail Store
Retail Store
2.7%
2.7%
8
8
Customer Complaints
Customer Complaints
2.4%
2.4%
9
9
Company Policies
Company Policies
2.2%
2.2%
10
10
Loss Prevention
Loss Prevention
2%
2%
11
11
Bank Deposits
Bank Deposits
1.9%
1.9%
12
12
Table Games
Table Games
1.7%
1.7%
13
13
Inventory Control
Inventory Control
1.4%
1.4%
14
14
Staff Members
Staff Members
1.4%
1.4%
15
15
Daily Operations
Daily Operations
1.3%
1.3%
16
16
Guest Satisfaction
Guest Satisfaction
1.3%
1.3%
17
17
Product Knowledge
Product Knowledge
1.2%
1.2%
18
18
Front End
Front End
1.2%
1.2%
19
19
Phone Calls
Phone Calls
1.1%
1.1%
20
20
POS
POS
1.1%
1.1%
21
21
Data Entry
Data Entry
1%
1%
22
22
Company Standards
Company Standards
0.9%
0.9%
23
23
Crew Members
Crew Members
0.8%
0.8%
24
24
Daily Tasks
Daily Tasks
0.7%
0.7%
25
25
Performance Reviews
Performance Reviews
0.7%
0.7%
26
26
Customer Relations
Customer Relations
0.7%
0.7%
27
27
New Associates
New Associates
0.6%
0.6%
28
28
Ensure Compliance
Ensure Compliance
0.6%
0.6%
29
29
Osha
Osha
0.6%
0.6%
30
30
High Volume
High Volume
0.6%
0.6%
31
31
Craps
Craps
0.6%
0.6%
32
32
Customer Questions
Customer Questions
0.5%
0.5%
33
33
Food Preparation
Food Preparation
0.5%
0.5%
34
34
Inventory Management
Inventory Management
0.5%
0.5%
35
35
Stock Room
Stock Room
0.5%
0.5%
36
36
Production Floor
Production Floor
0.5%
0.5%
37
37
Front Desk
Front Desk
0.4%
0.4%
38
38
Special Orders
Special Orders
0.4%
0.4%
39
39
Customer Orders
Customer Orders
0.4%
0.4%
40
40
Computer System
Computer System
0.4%
0.4%
41
41
HR
HR
0.4%
0.4%
42
42
Store Opening
Store Opening
0.4%
0.4%
43
43
Technical Support
Technical Support
0.4%
0.4%
44
44
Floor Plans
Floor Plans
0.4%
0.4%
45
45
Day-To-Day Operations
Day-To-Day Operations
0.4%
0.4%
46
46
Powerpoint
Powerpoint
0.3%
0.3%
47
47
Store Appearance
Store Appearance
0.3%
0.3%
48
48
Credit Card Transactions
Credit Card Transactions
0.3%
0.3%
49
49
Monetary Transactions
Monetary Transactions
0.3%
0.3%
50
50
Proper Procedures
Proper Procedures
0.3%
0.3%

128,112 Floor Supervisor Jobs

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