What does a floor supervisor do?

A floor supervisor is personnel hired by the hospitality and retail establishments who provide a quality experience to guests by inspecting the guest area's cleanliness. To maintain freshness, a floor supervisor collaborates with a manager to deploy custodial staff and train new employees. A floor supervisor must be knowledgeable in booking and checking-in guests and resolve complaints using his/her conflict resolution skills. Also, a floor supervisor should have an associate's degree in hospitality management.
Floor supervisor responsibilities
Here are examples of responsibilities from real floor supervisor resumes:
- Evaluate daily job objectives and utilize knowledge of math, physics, and engineering to achieve the desired results.
- Execute food preparation under rush conditions, consistently deliver excellent customer service, and maintain store cleanliness and personal hygiene requirements.
- Perform opening and closing of store and POS, count funds and make bank deposits, generate sales reports.
- Handle parking ticket transactions and complete daily business paperwork.
- Regulate operations including cleanliness, organization, staffing and revenue requirements.
- Receive and enter invoices into the computer and ensure accuracy of deliveries and paperwork.
- Experience in POS system including troubleshooting; handle currency and credit transactions quickly and accurately.
- Complete daily retail administrative tasks, initiate personnel actions, prepare payroll, and conduct training and disciplinary tasks.
- Maintain standards of operation for total store including visual presentation, security/shortage control, and paperwork including payroll control.
- Implement quality service procedures to provide best in industry beverages while maintaining superior and comfortable experience for Starbucks patrons.
- Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, and corrective action plans.
Floor supervisor skills and personality traits
We calculated that 17% of Floor Supervisors are proficient in Sales Floor, Keep Management, and Product Knowledge.
We break down the percentage of Floor Supervisors that have these skills listed on their resume here:
- Sales Floor, 17%
Monitor sales floor and stock inventory to provide accurate information to corporate on conference calls conducted every Wednesday.
- Keep Management, 15%
Keep management informed of all merchandise-related issues.
- Product Knowledge, 9%
Created a positive customer experience through product knowledge, professionalism and a total commitment to honesty, reliability and efficiency.
- Store Management, 6%
Assisted store management with daily operations in areas of virtual merchandising, inventory management and staff development.
- Develop Proficiency, 4%
Develop proficiency in all operational policies and procedures.
- Inventory Management, 4%
Performed extensive inventory management, ensuring proper placement, examining product and remaining defective pieces, and compiling lists for reorder.
"sales floor," "keep management," and "product knowledge" are among the most common skills that floor supervisors use at work. You can find even more floor supervisor responsibilities below, including:
The three companies that hire the most floor supervisors are:
- VF994 floor supervisors jobs
- JCPenney298 floor supervisors jobs
- Lowe's Companies294 floor supervisors jobs
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Floor supervisor vs. Associate/team lead
An associate/team lead oversees the performance of team members while ensuring that clients get to receive optimal services. Their responsibilities typically include establishing guidelines and objectives, managing schedules, generating leads, performing market research and analysis, and developing strategies to optimize the daily operations. They may communicate with clients and assist them by identifying their needs, answering inquiries, and resolving issues and concerns. Moreover, as an associate/team lead, it is essential to guide and encourage staff to reach goals, all while enforcing the company's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of a floor supervisor are more likely to require skills like "keep management," "store management," "develop proficiency," and "store operations." On the other hand, a job as an associate/team lead requires skills like "basic math," "quality standards," "math," and "regulatory compliance." As you can see, what employees do in each career varies considerably.
Associate/team leads tend to reach similar levels of education than floor supervisors. In fact, associate/team leads are 2.7% more likely to graduate with a Master's Degree and 0.7% more likely to have a Doctoral Degree.Floor supervisor vs. Assistant manager/manager training
An assistant manager/manager of training performs various support tasks to assist with maintaining smooth workflow operations, learning management skills along the way. They participate in setting goals and guidelines, establishing timelines and budgets, liaising with internal and external parties, delegating responsibilities among staff, and monitoring the daily operations, solving issues and concerns should there be any. They also perform clerical tasks such as organizing files, preparing and processing documents, handling calls and correspondence, and running errands as needed.
In addition to the difference in salary, there are some other key differences worth noting. For example, floor supervisor responsibilities are more likely to require skills like "keep management," "store management," "develop proficiency," and "quality customer service." Meanwhile, an assistant manager/manager training has duties that require skills in areas such as "basic math," "math," "cash control," and "taking care." These differences highlight just how different the day-to-day in each role looks.
In general, assistant manager/managers training achieve similar levels of education than floor supervisors. They're 2.6% more likely to obtain a Master's Degree while being 0.7% more likely to earn a Doctoral Degree.Floor supervisor vs. Department lead
A department lead's responsibilities will vary in an organization or company. It will, most of the time, revolve around overseeing the progress of work in a particular area and evaluating department staff's performance. Other responsibilities include setting goals and implementing the company's policies and guidelines. They may also carry out administrative tasks such as approving and signing paperwork, producing reports and presentations, and crafting guidelines and strategies to help reach goals. Furthermore, as a department head, it is important to encourage staff and shape them into valuable company members.
The required skills of the two careers differ considerably. For example, floor supervisors are more likely to have skills like "keep management," "develop proficiency," "store operations," and "excellent interpersonal." But a department lead is more likely to have skills like "math," "troubleshoot," "basic math," and "direct reports."
Department leads earn the best pay in the manufacturing industry, where they command an average salary of $47,921. Floor supervisors earn the highest pay from the manufacturing industry, with an average salary of $29,952.When it comes to education, department leads tend to earn similar degree levels compared to floor supervisors. In fact, they're 3.0% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.Floor supervisor vs. Sales lead/sales associate
Sales lead and sales associates are two different sales positions in the retail industry. A sales lead is in charge of supervising the sales department. Sales leads perform administrative duties like recruiting and training staff, monitoring inventories, and maintaining sales performance. On the other hand, sales associates guide potential customers to acquire the products or services that fit their needs. The associates notify clients of sales promotions then present to them the product or service. Employees for these positions are looking for candidates with relevant experience in sales and related degrees like marketing and sales.
Types of floor supervisor
Updated January 8, 2025











