A floor supervisor is personnel hired by the hospitality and retail establishments who provide a quality experience to guests by inspecting the guest area's cleanliness. To maintain freshness, a floor supervisor collaborates with a manager to deploy custodial staff and train new employees. A floor supervisor must be knowledgeable in booking and checking-in guests and resolve complaints using his/her conflict resolution skills. Also, a floor supervisor should have an associate's degree in hospitality management.

Floor Supervisor Responsibilities

Here are examples of responsibilities from real floor supervisor resumes representing typical tasks they are likely to perform in their roles.

  • Evaluate daily job objectives and utilize knowledge of math, physics, and engineering to achieve the desired results.
  • Execute food preparation under rush conditions, consistently deliver excellent customer service, and maintain store cleanliness and personal hygiene requirements.
  • Perform opening and closing of store and POS, count funds and make bank deposits, generate sales reports.
  • Handle parking ticket transactions and complete daily business paperwork.
  • Regulate operations including cleanliness, organization, staffing and revenue requirements.
  • Receive and enter invoices into the computer and ensure accuracy of deliveries and paperwork.
  • Experience in POS system including troubleshooting; handle currency and credit transactions quickly and accurately.
  • Complete daily retail administrative tasks, initiate personnel actions, prepare payroll, and conduct training and disciplinary tasks.
  • Maintain standards of operation for total store including visual presentation, security/shortage control, and paperwork including payroll control.
  • Implement quality service procedures to provide best in industry beverages while maintaining superior and comfortable experience for Starbucks patrons.
  • Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, and corrective action plans.

Floor Supervisor Skills and Personality Traits

We calculated that 17% of Floor Supervisors are proficient in Sales Floor, Keep Management, and Product Knowledge.

We break down the percentage of Floor Supervisors that have these skills listed on their resume here:

  • Sales Floor, 17%

    Monitor sales floor and stock inventory to provide accurate information to corporate on conference calls conducted every Wednesday.

  • Keep Management, 15%

    Keep management informed of all merchandise-related issues.

  • Product Knowledge, 9%

    Created a positive customer experience through product knowledge, professionalism and a total commitment to honesty, reliability and efficiency.

  • Store Management, 6%

    Assisted store management with daily operations in areas of virtual merchandising, inventory management and staff development.

  • Develop Proficiency, 4%

    Develop proficiency in all operational policies and procedures.

  • Inventory Management, 4%

    Performed extensive inventory management, ensuring proper placement, examining product and remaining defective pieces, and compiling lists for reorder.

"sales floor," "keep management," and "product knowledge" aren't the only skills we found floor supervisors list on their resumes. In fact, there's a whole list of floor supervisor responsibilities that we found, including:

See the full list of floor supervisor skills.

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What Associate/Team Leads Do

An associate/team lead oversees the performance of team members while ensuring that clients get to receive optimal services. Their responsibilities typically include establishing guidelines and objectives, managing schedules, generating leads, performing market research and analysis, and developing strategies to optimize the daily operations. They may communicate with clients and assist them by identifying their needs, answering inquiries, and resolving issues and concerns. Moreover, as an associate/team lead, it is essential to guide and encourage staff to reach goals, all while enforcing the company's policies and regulations.

In this section, we take a look at the annual salaries of other professions. Take associate/team lead for example. On average, the associate/team leads annual salary is $26,758 higher than what floor supervisors make on average every year.

While their salaries may differ, one common ground between floor supervisors and associate/team leads are a few of the skills required in each craft. In both careers, employees bring forth skills like sales floor, product knowledge, and inventory management.

These skill sets are where the common ground ends though. A floor supervisor responsibility is more likely to require skills like "keep management," "store management," "develop proficiency," and "store operations." Whereas a associate/team lead requires skills like "basic math," "quality standards," "math," and "regulatory compliance." Just by understanding these different skills you can see how different these careers are.

Associate/team leads tend to reach similar levels of education than floor supervisors. In fact, associate/team leads are 2.7% more likely to graduate with a Master's Degree and 0.7% more likely to have a Doctoral Degree.

What Are The Duties Of an Assistant Manager/Manager Training?

An assistant manager/manager of training performs various support tasks to assist with maintaining smooth workflow operations, learning management skills along the way. They participate in setting goals and guidelines, establishing timelines and budgets, liaising with internal and external parties, delegating responsibilities among staff, and monitoring the daily operations, solving issues and concerns should there be any. They also perform clerical tasks such as organizing files, preparing and processing documents, handling calls and correspondence, and running errands as needed.

Now we're going to look at the assistant manager/manager training profession. On average, assistant manager/managers training earn a $7,149 higher salary than floor supervisors a year.

A similarity between the two careers of floor supervisors and assistant manager/managers training are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "sales floor," "product knowledge," and "inventory management. "

In addition to the difference in salary, there are some other key differences that are worth noting. For example, floor supervisor responsibilities are more likely to require skills like "keep management," "store management," "develop proficiency," and "quality customer service." Meanwhile, a assistant manager/manager training might be skilled in areas such as "basic math," "math," "cash control," and "taking care." These differences highlight just how different the day-to-day in each role looks.

In general, assistant manager/managers training study at similar levels of education than floor supervisors. They're 2.6% more likely to obtain a Master's Degree while being 0.7% more likely to earn a Doctoral Degree.

How a Department Lead Compares

A department lead's responsibilities will vary in an organization or company. It will, most of the time, revolve around overseeing the progress of work in a particular area and evaluating department staff's performance. Other responsibilities include setting goals and implementing the company's policies and guidelines. They may also carry out administrative tasks such as approving and signing paperwork, producing reports and presentations, and crafting guidelines and strategies to help reach goals. Furthermore, as a department head, it is important to encourage staff and shape them into valuable company members.

Let's now take a look at the department lead profession. On average, these workers make higher salaries than floor supervisors with a $14,150 difference per year.

While looking through the resumes of several floor supervisors and department leads we discovered that both professions have similar skills. These similarities include skills such as "sales floor," "product knowledge," and "store management," but they differ when it comes to other required skills.

As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from floor supervisors resumes, they are more likely to have skills like "keep management," "develop proficiency," "store operations," and "excellent interpersonal." But a department lead might have skills like "math," "troubleshoot," "basic math," and "direct reports."

Interestingly enough, department leads earn the most pay in the manufacturing industry, where they command an average salary of $47,921. As mentioned previously, floor supervisors highest annual salary comes from the manufacturing industry with an average salary of $29,952.

When it comes to education, department leads tend to earn similar education levels than floor supervisors. In fact, they're 3.0% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.

Description Of a Sales Lead/Sales Associate

Sales lead and sales associates are two different sales positions in the retail industry. A sales lead is in charge of supervising the sales department. Sales leads perform administrative duties like recruiting and training staff, monitoring inventories, and maintaining sales performance. On the other hand, sales associates guide potential customers to acquire the products or services that fit their needs. The associates notify clients of sales promotions then present to them the product or service. Employees for these positions are looking for candidates with relevant experience in sales and related degrees like marketing and sales.

Sales lead/sales associates tend to earn a higher pay than floor supervisors by about $3,991 per year.

While their salaries may vary, floor supervisors and sales lead/sales associates both use similar skills to perform their jobs. Resumes from both professions include skills like "sales floor," "product knowledge," and "store management. "

While some skills are shared by these professions, there are some differences to note. "keep management," "develop proficiency," "excellent interpersonal," and "cleanliness" are skills that have shown up on floor supervisors resumes. Additionally, sales lead/sales associate uses skills like cash control, sales transactions, stock merchandise, and merchandise displays on their resumes.

Sales lead/sales associates earn a higher salary in the retail industry with an average of $30,271. Whereas, floor supervisors earn the highest salary in the manufacturing industry.

In general, sales lead/sales associates reach similar levels of education when compared to floor supervisors resumes. Sales lead/sales associates are 0.4% less likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.