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Flooring specialist skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical flooring specialist skills. We ranked the top skills for flooring specialists based on the percentage of resumes they appeared on. For example, 14.8% of flooring specialist resumes contained product knowledge as a skill. Continue reading to find out what skills a flooring specialist needs to be successful in the workplace.

15 flooring specialist skills for your resume and career

1. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how flooring specialists use product knowledge:

Applied practical product knowledge received in corporate training opportunities to better assist customers in making sound product decisions.
Earned store recognition for product knowledge and exceptional customer service standards.

2. Safety Policies

Safety policies are the rules and codes of conduct developed by an organization to ensure workplace safety.

Here's how flooring specialists use safety policies:

Revisited safety policies with managers and got associates to follow safety procedures when using equipment.
Followed all safety policies and standards ensuring a safe working and shopping environment.

3. Sheet Vinyl

Here's how flooring specialists use sheet vinyl:

Mastered knowledge of carpet, V.C.T., sheet vinyl, ceramic products, concrete and installation.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how flooring specialists use customer service:

Offered exceptional customer service to differentiate and promote the company brand by educating customers on product and service offerings.
Provided Customer Service and Inventory Management for Flooring Materials and CustomBlinds.

5. Customer Satisfaction

Here's how flooring specialists use customer satisfaction:

Researched competitive information ensuring customer satisfaction.
Communicate with installers and contractors to ensure customer satisfaction with products and services.

6. Customer Orders

Here's how flooring specialists use customer orders:

Followed closely with customer orders, maintaining a positive relationship and ensuring customer trust.
Managed customer orders, store-to-store transfers and training of new employees were a daily responsibility.

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7. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how flooring specialists use sales floor:

Worked the sales floor helping clients, organizing stock, labeling inventory and making displays.
Implement pricing updates on sales floor and data entry * Captain of Inventory.

8. Building Relationships

Here's how flooring specialists use building relationships:

Maximize sales by regularly connecting with established clients and building relationships with prospective customers.
Increase overall business by building relationships, retaining clients and improving customer satisfaction.

9. Customer Complaints

Here's how flooring specialists use customer complaints:

Resolved any customer complaints and recognizes when complaints need to be escalated to management.
Resolve escalated customer complaints or concerns, if possible.

10. Depot

A depot is a location set aside by a business as a storage location for products. It is a physical distribution pathway that aids the movement of goods from one place to another area and business to customers

Here's how flooring specialists use depot:

Advise customers on Home Depot's installation procedures while communicating the necessary information based on desired projects and showing available options.
Promoted our installation programs; by detailing the benefits of having our sub-contractors install their project with The Home Depot guarantee.

11. Electric Pallet Jack

Here's how flooring specialists use electric pallet jack:

Operated reach truck, electric pallet jack, receiving equipment (slip) and forklift.
Operate machinery such as forklift, order picker, reach and electric pallet jack.

12. VCT

Here's how flooring specialists use vct:

Installed specialty vinyl and VCT flooring for hospitals and area businesses.
Carpet and VCT installation and Furniture lifting services

13. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how flooring specialists use pos:

Follow up responsibility for system functionality of both POS equipment and internal network.
Perform installation of POS equipment upon completion of construction in installation area.

14. Repeat Business

Repeat business refers to customers who repeatedly keep coming back to do business with one specific company. Some ways to receive repeat business involve offering personalised customer service, starting a loyalty program, giving out coupons, and offering freebies. These customers are considered loyal brand ambassadors who are responsible for creating good word of mouth for the business.

Here's how flooring specialists use repeat business:

Established and nurtured partnerships with contractors and customers to promote repeat business.
Generated client referrals and repeat business as a result of superior sales and service support.

15. Product Selection

Here's how flooring specialists use product selection:

Interacted daily to assist customers with product selection, answering questions and demonstrate available products.
Assist customers in product selection, application and installation of flooring and window treatments.

5 Flooring Specialist resume examples

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List of flooring specialist skills to add to your resume

The most important skills for a flooring specialist resume and required skills for a flooring specialist to have include:

Product Knowledge
Safety Policies
Sheet Vinyl
Customer Service
Customer Satisfaction
Customer Orders
Sales Floor
Building Relationships
Customer Complaints
Depot
Electric Pallet Jack

VCT
POS
Repeat Business
Product Selection
Customer Issues
Overall Sales
Installation Services
Stock Shelves
Installation Process
Inventory Management
Inventory Control

Customer Accounts
Customer Relations
Customer Inquiries
Sales Contracts
Sales Techniques
Floor Coverings
Store Appearance
Window Treatments
Window Coverings

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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