How to hire a floorperson

How to hire a floorperson, step by step

Here's a step-by-step floorperson hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a floorperson job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new floorperson
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the floorperson you need to hire. Certain floorperson roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A floorperson's background is also an important factor in determining whether they'll be a good fit for the position. For example, floorpeople from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents floorperson salaries for various positions.

   Type of Floorperson	Description	Hourly rate
   Floorperson	Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines, deal cards, or oversee other gaming activities such as keno or bingo... Show more	$11-46
   Slot Attendant	Slot attendants are essential employees inside a casino or amusement center. This person's main task is to look after slot machines in a casino and act as support and a source of information for guests... Show more	$9-16
   Dealer	Generally, a dealer is someone who buys and sells securities for his/her or her account. Dealers act as the principal in trading... Show more	$13-25

2. Create an ideal candidate profile

   Common skills:

   • Guest Service
   • Customer Service
   • Casino Floor
   • Slot Floor
   • Table Games
   • Slot Machines
   • Customer Disputes
   • Computer System
   • Casino Guests
   • Cash Handling
   • Craps
   • Service Model

   Responsibilities:

   • Create new reservations and modify existing reservations for hotel stay using data entry skills.
   • Assist with the processing of wholesaler reservations as part of a specialize division.
   • Work in coordination with other departments to ensure that customers get quality service and satisfaction.
   • Interact positively with customers while promoting hotel facilities and services.
   • Interact positively with customers while promoting hotel facilities and services.

3. Make a budget

   Including a salary range in your floorperson job description is a great way to entice the best and brightest candidates. A floorperson salary can vary based on several factors:

   • Location. For example, floorpeople' average salary in colorado is 56% less than in alaska.
   • Seniority. Entry-level floorpeople earn 76% less than senior-level floorpeople.
   • Certifications. A floorperson with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a floorperson's salary.

   Average floorperson salary

   $47,403yearly

   $22.79 hourly rate

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   Entry-level floorperson salary

   $23,000 yearly salary

   Updated January 23, 2026

4. Writing a floorperson job description

   A job description for a floorperson role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a floorperson job description:

   Floorperson job description example

   The Slot Floor person/Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Floor person/Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service at all times.
   ESSENTIAL JOB FUNCTIONS:
   
   Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhances guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each and every "Moment of Truth? interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained. Professional appearance, excellent personal hygiene and phone etiquette is a must. Courteous, friendly, outgoing personality is essential. Good organization and communication skills required. Accuracy and attention to detail is necessary while working in a loud, fast-paced environment. Constant public contact with frequent interruptions.
   
   Technical Proficiency:
   
   Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs. Participates in slot machine upgrades and implementing new initiatives. Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Maintains monetary and paperwork accuracy within department standards. Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.
   
   Teamwork and Values:
   
   Offers participation in high-energy, team building "Buzz? sessions to exchange information on property events and to improve guest service and department survey scores. Ensures compliance of state mandated age restrictions through the support of "Project 21?. Endorses the business objectives, ethics and values of Caesars Entertainment, Inc. Acts in accordance with the Code of Commitment. Partners with other departments and functions to understand and promote property-wide initiatives and programs.
   
   Promotion of Products and Services:
   
   Promotes and cross sells Caesars brand amenities and property events. Increases customer base by opening new accounts through cross-selling and promoting Total Rewards. Actively stays informed of continually changing promotional events and services. Maintains in-depth game knowledge and proactively explains games to customers. Fully utilizes system centric technology and tools (such as Reel Rewards).
   
   QUALIFICATIONS:
   
   One-year previous slot floor-person experience preferred. Must possess a high school diploma or equivalent. Must be able to mentally add, subtract and multiply large amounts of money at a rapid and accurate pace. Possesses ability to understand and comply with company and departmental directives, policies and procedures. Must possess excellent customer relations and communication skills, both written and verbal. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.
   
   PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
   
   Requires some standing and walking, continuously, throughout the entire shift (typically 7 hours). Must be able to tolerate secondary tobacco smoke. Must be able to keep pace with peak levels of business and customer demands. Must be able to work any shift. Must be able to lift 20 lbs. or more at any given time. Must be able to comply with all physical and mental requirements. Must be able to lift, pull, push and carry up to 100 pounds. Must be able to push and pull heavy carts. Must be able to turn key constantly. Must be able to stand and walk for long periods of time. Must be able to bend, stoop, crouch, kneel and twist. Must be able to continuously and quickly maneuver around casino Slot areas for entire shift. Must be able to tolerate stressful situations and frequent interruptions. Must be able accurately count and verify banks when necessary. Must be able to have dexterity in both hand and finger movement.
   
   Must be able to handle and solve any concerns and questions customers may have. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
   
   At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
   
   Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
   
   The Slot Floor person/Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Floor person/Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service at all times.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right floorperson for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your floorperson job on Zippia to find and recruit floorperson candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting floorpeople requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new floorperson

   Once you have selected a candidate for the floorperson position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new floorperson. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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