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Floorperson skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical floorperson skills. We ranked the top skills for floorpeople based on the percentage of resumes they appeared on. For example, 38.0% of floorperson resumes contained guest service as a skill. Continue reading to find out what skills a floorperson needs to be successful in the workplace.

12 floorperson skills for your resume and career

1. Guest Service

Here's how floorpeople use guest service:

Verified accuracy, completeness and legibility of accounting, reservations and guest service records.
Maintained lasting personal rapport with casino patrons through exceptional guest service and attention.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how floorpeople use customer service:

Ensured superior customer service by addressing customers concerns and demonstrating empathy.
Provided exceptional customer service and supervised dealers.

3. Casino Floor

A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.

Here's how floorpeople use casino floor:

Walked casino floor greeting guests and provided information about Company; including promotional information with guests.
Maintain organization on casino floor.

4. Slot Floor

Here's how floorpeople use slot floor:

Slot Floorperson Poker Palace NLV, NV
Slot Floorperson Supervise change and booth personnel, pay jackpots and fill slot machines.

5. Table Games

Table games refer to a game that you can play over a table. These games include snooker, foosball, table tennis, etc.

Here's how floorpeople use table games:

Supervised and maintained the integrity of assigned Table Games section; along with providing game protection and while monitoring dealer performance.
Supervised Table Games dealers.Performed hourly inventories.

6. Slot Machines

Here's how floorpeople use slot machines:

Pay out jackpots to patrons, exchange currency, maintain slot machines, fill out paper work for taxable jackpots.
Pay jackpots and fill slot machines with coins when customer cashes out and machine runs empty.

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7. Customer Disputes

Here's how floorpeople use customer disputes:

Handled monetary transactions, dispersed winnings, resolved customer disputes, daily maintenance and responsibility for equipment.
Handled customer relations and minor customer disputes.

8. Computer System

Here's how floorpeople use computer system:

Learned and instructed others how to enter store profits and other important information daily into store computer system.
Input receivers into computer system.

9. Casino Guests

Here's how floorpeople use casino guests:

Exceeded company expectations while interacting with casino guests.
Monitor assigned area offering assistance to casino guest.

10. Cash Handling

Here's how floorpeople use cash handling:

Cash handling * Handling guest disputes * Answering guest questions and giving out directions
Perform minor slot machine maintenance and cash handling while following proper Internal Controls and Gaming Regulations.

11. Craps

Here's how floorpeople use craps:

Assign dealers table assignment and break schedule, Mich Dice (Craps only).

12. Service Model

Here's how floorpeople use service model:

Maintain agreed game pace following all policies and procedures at all times self-development of "Best-In-Class" service model

What skills help Floorpeople find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of floorperson skills to add to your resume

The most important skills for a floorperson resume and required skills for a floorperson to have include:

Guest Service
Customer Service
Casino Floor
Slot Floor

Table Games
Slot Machines
Customer Disputes
Computer System

Casino Guests
Cash Handling
Craps
Service Model

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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