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Top Floorperson Skills

Below we've compiled a list of the most important skills for a Floorperson. We ranked the top skills based on the percentage of Floorperson resumes they appeared on. For example, 24.2% of Floorperson resumes contained Guest Service as a skill. Let's find out what skills a Floorperson actually needs in order to be successful in the workplace.

The six most common skills found on Floorperson resumes in 2020. Read below to see the full list.

1. Guest Service

high Demand
Here's how Guest Service is used in Floorperson jobs:
  • Verified accuracy, completeness and legibility of accounting, reservations and guest service records.
  • Maintained lasting personal rapport with casino patrons through exceptional guest service and attention.
  • Recognized for excellent guest service and job efficiency by mystery shopper
  • Maintained good guest service and input guest information into the computer as well as made the guest player cards.
  • Processed government forms, assisted Slot Supervisor in guest service and public relations, identifying and referring problems to immediate supervisor.
  • Directed to other hosts and departments where guest services were needed through dispatch.

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2. Slot Machines

high Demand
Here's how Slot Machines is used in Floorperson jobs:
  • attended to guest needs - paid out jackpots - made change - worked on slot machines
  • Researched new slot machines to keep abreast of emerging technology in order to maximize customer experience/satisfaction during game play.
  • Performed minor repairs and adjusted slot machines and documented malfunctions needing repair.
  • Provided customers with information about slot machines and casino services.
  • Monitored slot machines and confirmed customer winnings.
  • Ensured continuous functionality of slot machines.

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3. Casino Floor

average Demand
Here's how Casino Floor is used in Floorperson jobs:
  • Walked casino floor greeting guests and provided information about Company; including promotional information with guests.
  • Maximized performance and productivity on the casino floor, while providing superior customer service.
  • Monitored Casino floor slot activity; maintained a cash pouch w/company funds to have accurate change/bills for guests.
  • Supervised 6-10 people, and reported to management if there were any problems on the casino floor.
  • Exchanged monetary denominations for customers on the casino floor; responsible for a $5400 wallet.
  • Maintained slot machines, paid out Jackpots to customers on casino floor, helped customers with questions and provided general information.

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4. Customer Service

average Demand
Here's how Customer Service is used in Floorperson jobs:
  • Ensured superior customer service by addressing customers concerns and demonstrating empathy.
  • Provided exceptional customer service and supervised dealers.
  • Trained dealers and supervisors in 1980 with emphasis on customer service and game security.
  • Delivered superior customer service in fast-paced, high-volume environment requiring dynamic planning, prioritization, organization, and time management skills.
  • Worked in teams to increase productivity that includes, ensuring continuous delivery of outstanding customer service.
  • Provided general customer service including handling large cash transactions, minor machine maintenance, and facility maintenance

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5. Table Games

average Demand
Here's how Table Games is used in Floorperson jobs:
  • Supervised and maintained the integrity of assigned Table Games section; along with providing game protection and while monitoring dealer performance.
  • Supervised Table Games dealers.Performed hourly inventories.
  • Performed cash pulls and soft counts for slots, table games, and food & beverage.
  • Reported all customer related incidents occurring in gaming areas directly to the Table Games Manager.
  • Worked with new Electronic Table Games.

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6. Customer Disputes

low Demand
Here's how Customer Disputes is used in Floorperson jobs:
  • Handled monetary transactions, dispersed winnings, resolved customer disputes, daily maintenance and responsibility for equipment.
  • Handled customer relations and minor customer disputes.
  • Assisted guests by answering questions and providing information Assisted the casino by answering service calls Created employee break times Resolved customer disputes

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7. Computer System

low Demand
Here's how Computer System is used in Floorperson jobs:
  • Learned and instructed others how to enter store profits and other important information daily into store computer system.

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8. Customer Transactions

low Demand
Here's how Customer Transactions is used in Floorperson jobs:
  • Processed customer transactions involving cash,slot tickets and jackpots.

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9. Large Sums

low Demand
Here's how Large Sums is used in Floorperson jobs:
  • Maintained and balanced a cash till with large sums of money.
  • Attended to customer needs, minor machine repairs and the handling of large sums of money.
  • Entrusted with handling large sums of cash.
  • Worked with very large sums of cash.
  • Worked with large sums of money.
  • Handled large sums of currency for jackpot payouts and personal bank.

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9 Most Common Skill For A Floorperson

Guest Service24.2%
Slot Machines23.3%
Casino Floor19.5%
Customer Service15.9%
Table Games13.6%
Customer Disputes2.3%
Computer System0.9%
Customer Transactions0.2%

Typical Skill-Sets Required For A Floorperson

RankSkillPercentage of ResumesPercentage
1
1
Guest Service
Guest Service
24.2%
24.2%
2
2
Slot Machines
Slot Machines
23.3%
23.3%
3
3
Casino Floor
Casino Floor
19.5%
19.5%
4
4
Customer Service
Customer Service
15.9%
15.9%
5
5
Table Games
Table Games
13.6%
13.6%
6
6
Customer Disputes
Customer Disputes
2.3%
2.3%
7
7
Computer System
Computer System
0.9%
0.9%
8
8
Customer Transactions
Customer Transactions
0.2%
0.2%
9
9
Large Sums
Large Sums
0.2%
0.2%

55 Floorperson Jobs

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