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Become A Floral Manager

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Working As A Floral Manager

  • Performing for or Working Directly with the Public
  • Getting Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Deal with People

  • Unpleasant/Angry People

  • $38,310

    Average Salary

What Does A Floral Manager Do At Jewel-Osco

* Champions Company and Division customer service programs to meet or exceed Division customer service goals.
* Handles customer relations in a positive manner, including effective resolution of customer complaints.
* Promotes Albertson’s philosophy of personalized service in the floral department.
* Supervises, motivates, directs, trains and participates in the hiring of floral department personnel assigned.
* Monitors associate performance and recommends personnel action such as hiring firing, layoff and disciplinary action.
* Schedules associates assigned to ensure adequate coverage and service level.
* May order balloons, helium tanks, plants, flowers, accessories and supplies.
* Ensures product freshness and selection.
* Monitors and responds to special occasion merchandise requirements, sales trends, ad or seasonal promotions, and customer feedback.
* Performs receiving duties including breaking down loads, verifying orders against invoice, inspecting quality, reporting shortage, stocking and rotating product.
* Adheres to product temperature and storage guidelines and follows proper packaging techniques.
* Properly conditions and handles all indoor and outdoor plants, shrubs and flowers.
* Follow proper processing procedures for all cut flowers.
* Decorates plants.
* Makes bows and balloons.
* Prepares bouquets.
* Controls shrink and cost.
* Prevents the sale of product that does not meet standards.
* Complies with all workplace safety rules and regulations.
* Ensures proper signing and pricing.
* Performs periodic inventories.
* Process administrative paperwork and maintains accurate department records.
* Responsible for meeting customer service, sales and profit objectives.
* Implements correct product preparation techniques.
* Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, stem cutters, wire, hot glue guns, spray paint, balloon heat sealing machines, helium tanks and garbage disposal.
* Assists customers by making product suggestions and engages in suggestive selling.
* Makes intercom announcements.
* Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area.
* Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
* Other necessary and required duties

What Does A Floral Manager Do At Hy-Vee Food Stores

* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
* Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
* Makes an effort to learn customers' names and to address them by name whenever possible.
* Assists customers by: (examples include)
* escorting them to the products they're looking for
* securing products that are out of reach
* loading or unloading heavy items
* making note of and passing along customer suggestions or requests
* performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
* Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
* Understands and processes FTD, interstore, Teleflora orders, and Internet orders..
* Determines department goals with store director or manager of perishable.s.
* Determines weekly work schedule and establishes a daily work plan for the department.
* Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
* Communicates with employees regarding sales and ideas.
* Handles and satisfies customer issues.
* Figures retail pricing and ensures correct pricing.
* Extends invoices, posts invoices, and oversees department bookkeeping procedures.
* Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
* Conducts inventory of the department and controls inventory levels.
* Plans displays, promotions, and determines pre-orders.
* Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
* Understands and troubleshoots equipment and ensures maintenance is performed.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
* Secondary Duties and Responsibilities:
* Ensures pricing is competitive in the market area.
* Attends meetings and seminars and participates in continuing education.
* Fills displays and works in the sales area.
* Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.
* Performs departmental duties as needed.
* Assists in other areas of store as needed

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Floral Manager Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • German

  • Swedish

  • Polish

  • Hawaiian

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Floral Manager

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Floral Manager Education

Floral Manager

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Top Skills for A Floral Manager


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Top Floral Manager Skills

  1. Customer Service Skills
  2. Entire Floral Department
  3. Floral Merchandise
You can check out examples of real life uses of top skills on resumes here:
  • Maintained inventory for entire floral department.
  • Processed floral merchandise for the sales floor, ordered floral items based on reports and sales from prior years inventory numbers.
  • Design floral arrangements for any occasion.
  • Attended meetings and conference calls, made flower arrangements, upgraded merchandise to accommodate customers and clients for special occasions.
  • Dispatched routing for delivery drivers.

Top Floral Manager Employers

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