Florence Healthcare Remote jobs - 44 jobs

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a highly motivated and execution focused Recruiter to join our Corporate Talent Acquisition team on a three month temporary assignment, with the possibility of extension based on business need. This role will own full cycle recruiting for one or more Corporate or GTM aligned business units and will report directly to the Senior Manager, Corporate Talent Acquisition. This is an opportunity to step into an established recruiting function at a critical moment of scale and contribute immediately to business impact, candidate experience, and process rigor. This is a full time, remote role with core working hours of 9:00am to 5:00pm EST. The ideal candidate can ramp quickly, operate independently, and deliver high quality hiring outcomes in a fast moving, high accountability environment. What you'll do: Own full cycle recruiting for assigned Corporate or GTM functions, from intake through offer close Partner closely with hiring managers to define role requirements, hiring strategy, and interview plans Manage multiple open roles simultaneously while meeting time to move and quality expectations Source, assess, and engage candidates using LinkedIn Recruiter, Gem, and outbound sourcing techniques Ensure an exceptional and consistent candidate experience at every stage of the process Maintain accurate and timely data in Greenhouse and related systems Support fair, inclusive, and structured hiring practices Identify process gaps or inefficiencies and propose practical improvements that can be implemented at scale What success looks like in this role: Achieve quarterly hiring outcomes (12 Corporate roles accepted per quarter). Meet Balanced Candidate Slate (BCS) requirements for at least 80% of eligible roles. Demonstrate measurable improvements in time-to-hire, candidate quality, and hiring manager satisfaction. Our recruiters are recognized as a trusted advisor by business leaders and teammates, not just transactional partners. What you'll bring: Minimum of two years of recruiting experience supporting Revenue, Marketing, or other GTM teams Proven ability to independently manage full cycle recruiting Experience partnering directly with hiring managers and influencing hiring decisions Strong working knowledge of modern TA tools and familiarity with our (or similar) tech stack. Ours includes Greenhouse, LinkedIn Recruiter, Gem, BrightHire and ModernLoop. The ideal candidate has experience with most or all of these tools or similar. Highly organized with strong follow through and attention to detail Comfortable operating in a fast paced, high volume, and evolving environment Results oriented with a strong sense of ownership and urgency Experience in a high growth or startup environment is strongly preferred The target base salary range for this position is $100,000 - $110,000. Individual pay may vary from the target range and is determined by a number of factors including experience, location , internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a detail-oriented Medical Records Coordinator to join our Care Support team. The Medical Records Coordinator will be focused on records processing, including but not limited to sending out patient authorization forms, retrieving medical files, and facilitating form completion from members and providers. The Medical Records Coordinator is responsible for maintaining a basic understanding of HIPAA regulations surrounding member privacy and records release requests. This position will contribute to our success by providing non-clinical administrative support to our members and providers. This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred, ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to a Care Support Team Lead. You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer. 8:00 AM-4:00 PM EST 9:00 AM-5:00 PM EST 10:00 AM-6:00 PM EST 12:00 PM-8:00 PM EST What you'll be doing: Uploading records requests and patient authorization forms including processing medical record requests and provider letters Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management Assist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed Provide weekly metrics on new, in progress, and completed medical records requests Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed Follow HIPAA guidelines while ensuring the confidentiality of patient PHI Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests What we expect from you: A minimum of 1 year experience in a similar role Advanced understanding of medical terminology, and HIPAA Outstanding communication and interpersonal abilities Strong attention to detail with excellent organizational and time-management skills Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office Comfortable in rapidly changing environments and with constantly evolving responsibilities Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks Excellent written and verbal communication skills Able to multi-task and context switch What success looks like in this role (Key KPIs): Successful sustained adherence to holistic performance targets across metrics such as productivity, quality, and adherence Alignment with core values and competencies Attention to detail to support a high-quality member and provider experience The target base salary range for this position is $26.05-$32.18. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health's member network. What you'll do: Provide mental health counseling sessions, including clinical risk assessments Respond to critical incidents and clinical crises as appropriate Complete required internal training, assignments and attend Spring Health Clinical Team meetings Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards Become familiar with, and utilize, data-driven decision making and measurement-based care Review monthly projections, client metrics, and clinical outcomes to monitor quality client care What you are: You have an unrestricted license to practice psychotherapy with the AZ, DE, FL, GA, HI, IA, ID, ME, MI, ND, OH, PA, TX, UT, and VA. (Psychologist, LCSW, LMFT, LPC, LMHC, etc.) We are not able to accept applications from anyone requiring licensed supervision. You have the ability to work a full 40 hour work week. You're comfortable with technology and are telehealth competent. You are able and eager to maintain an average caseload of 30 sessions per week. You have training and experience in evidence-based modalities of care such as CBT, DBT, EMDR, ACT, CPT. You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks. You are committed to quality clinical care and want to expand your capabilities and increase your effectiveness by being informed of client progress or challenges. You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master's level clinical care navigators. Nice to haves: 3+ years of post-licensed experience. Willingness to be cross-licensed in other states; sponsored by Spring Health. Open to treating populations beyond adults such as children, adolescents, couples, or families. Openness to working nights and weekends. Salary information The target salary for this role ranges from is $64,000-$70,000, and serves as the baseline for compensation. In addition to this is part of a competitive salary, you have the opportunity to earn bonuses based on performance. This means while the salary provides the solid foundation, your potential earnings are based on personalized targets. Total rewards package including benefits and opportunity for incentives and bonuses for performance beyond goals. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Why you'll like working at Spring Health You get to learn and grow at an extremely accelerated pace You get to make a transformational impact for the company, mental health, and for real human lives - and you will see that impact quickly You get to be part of a winning team that opens doors in the future You will receive continuous feedback to push you to become the most thriving team member and performer you can be Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows Working as a full-time provider at Spring Health qualifies you for a robust benefits package valued at $30-$40K: Focus on total health including: Generous medical, dental, vision coverage available day 1 + access to One Medical 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents Start with 20 days of accrued paid time off in your first year, with the opportunity to earn up to 25 days off as you continue with us (one additional day added each year). You'll also enjoy 12 paid holidays throughout the year. Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+) Supporting you and your family: 4-4.5 months of fully paid parental leave Sponsored access to Bright Horizons child care, back-up care, and elder care. Supporting you financially through: Employer sponsored 401(k) match of up to 2% after 90 days of employment Helping you be an efficient and effective mental health provider: Malpractice liability insurance policy Covering all employment taxes, which would otherwise be paid by contract (1099) providers Licensure renewal reimbursement-up to 5 state licenses Opportunity for cross-licensure sponsorship and support, if eligible A caseload of motivated clients from diverse industries and backgrounds Creating a culture you can thrive in: Hybrid workforce, with option for this role to be fully remote Up to $1,000 Professional Development Reimbursement per calendar year (pending approval) $200 per year donation matching to support your favorite causes Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Reporting to the Director of Operations Analytics & Workforce Optimization, the Analyst, Care Support Workforce Optimization will ensure the right people and capacity are in place within the Care Support department to meet member and provider needs efficiently. This role is part of the Operations Analytics & Workforce Optimization team-within the broader Operations Intelligence function-and plays a critical role in driving efficient service delivery and strategic workforce planning. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. What you'll do: * Own forecasting of inbound volume to Care Support, broken down by channel and request category. * Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis. * Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions. * Serve as a strategic partner to Care Support leadership, providing guidance on resourcing decisions and capacity planning. * Act as the primary liaison for Care Support workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success. What success looks like: * Volume forecast accuracy: High forecast accuracy for inbound Care Support volume * Workforce management plan adherence: Strong alignment and adherence to workforce management plans across the Care Support team * Care Support SLAs: Improved SLA performance metrics (e.g., time to first reply, time to resolution) attributed to your planning models * Internal partner satisfaction: Care Support leadership views you as a trusted strategic partner, not just an analytics provider What you'll bring: * Bachelor's degree in Business, Economics, Engineering, or a similar analytical field; Master's degree preferred * Minimum of 3-5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech) * Experience with workforce management or capacity planning is a plus * Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred * Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis * Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. * A builder's mindset - comfortable establishing frameworks, processes, and standards in a scaling environment. The target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. * Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. * Employer sponsored 401(k) match of up to 2% for retirement planning * A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. * We offer competitive paid time off policies including vacation, sick leave and company holidays. * At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. * Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. * Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. * Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription * Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care * Up to $1,000 Professional Development Reimbursement a year. * $200 per year donation matching to support your favorite causes.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Temporary Care Support Coordinator to join our Care Support team! The Care Support Team maintains a dedicated focus on ensuring members and providers are incredibly satisfied with the Spring Health platform by coordinating various aspects of care delivery. The Temporary Care Support Coordinator will serve as the primary point of contact for our valued covered lives, members and providers, providing exceptional support and assistance through inbound and outbound communication channels included but not limited to an estimated 7 hours managing inbound calls, email, and chat platform, and ensuring timely and accurate service that exceeds our customer's expectations. This is a non-clinical support role. This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility required to support occasional shift adjustments (depending on business needs), ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to the Care Support Team Lead. You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer. 8:00 AM-4:00 PM EST 9:00 AM-5:00 PM EST 10:00 AM-6:00 PM EST 12:00 PM-8:00 PM EST 3:00 PM-11:00 PM EST What you'll be doing: Supporting an estimated 7 hours daily on telephonic support to our members and providers. Providing agility and flexibility to support the volume of work that can fluctuate depending on customer demands and launch schedules. De-escalate situations by actively listening to members' and providers' concerns and adopting a solution-focused approach while maintaining a high standard of client satisfaction and adherence to company policies and procedures. Provide timely and effective support to members and providers through phone and email communication channels, while maintaining accurate records of interactions. Manage all things care coordination, including but not limited to: maintaining patient charts, rescheduling appointments, executing prescription authorization forms and facilitating the release of documentation between members and providers. Analyze and troubleshoot technical issues submitted by members and providers. Communicate sensitive information effectively and empathetically. Serve as a compassionate advocate for clients, ensuring their needs are met within the scope of Spring Health's services and resources available. Collaborate cross functionally to streamline processes and improve service experiences. What success looks like in this role: Member satisfaction via survey responses. Consistently addressing inquiries and requests promptly and effectively, demonstrating responsiveness and reliability in service delivery. Successfully managing escalated cases to resolution, ensuring that concerns are addressed in a timely and compassionate manner. Actively contributing to process improvements aimed at enhancing service delivery, overall satisfaction, client needs and contributing to product improvements. Collaborating effectively with internal and external stakeholders to facilitate seamless care transitions and support comprehensive care plans. Adherence to all company policies in compliance with regulatory standards (e.g., HIPAA), ensuring data privacy and integrity. What we expect from you: Ability to navigate sensitive customer needs in a resilient manner At least one year of customer service experience. Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment. Experience working with individuals with diverse backgrounds and needs. Proven experience in handling sensitive information or supporting individuals in distress. Strong empathetic listening skills. Ability to maintain composure and professionalism under pressure. Understanding of confidentiality and privacy regulations/policies. Exhibit resourcefulness, creativity, ambition, and a strong problem-solving mindset. Ability to thrive in a fast-paced, dynamic environment while meeting the performance metrics of the role. Technical proficiency, including the ability to troubleshoot and guide effectively. A designated private work environment to ensure adherence to data privacy and integrity. Preferred Qualifications: Experience working in Jira, Zendesk, and other ticketing systems Experience in a phone support role working with sensitive health information Experience working in healthcare/health tech. The target base salary range for this position is $26.05 - $32.18 per hour.and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Chief Revenue Officer and serving as a senior leader within the Revenue organization, the Vice President, Revenue Operations is responsible for operationalizing Spring Health's revenue strategy through strong planning, analytics, systems, and executional rigor. This leader owns the core Revenue Operations engine including forecasting, analytics, sales compensation, GTM systems and technology, and operating cadence. This full-time, remote role is critical to driving predictable growth, operational maturity, and scalability as Spring Health continues to scale. What You'll Be Doing Revenue Planning & GTM Execution Operationalize the revenue planning framework across Sales, Account Management, and Customer Success in alignment with company strategy. Support annual and quarterly target-setting across teams and individual contributors; ensure alignment with corporate goals. Translate strategic priorities into clear operating plans, milestones, and success metrics. Revenue Operations & Governance Own the day-to-day Revenue Operations operating model including forecasting cadence, pipeline management, performance reviews, and executive reporting. Lead development and ongoing improvement of forecasting accuracy, pipeline analytics, dashboards, and insights. Establish disciplined operating rhythms and governance to support scalable growth and accountability. GTM Systems & Technology (AI-Enabled) Own the GTM systems stack including Salesforce, Clari, LeanData, and related tooling. Partner with IT, Data, and GTM leaders to ensure system scalability, data integrity, and workflow efficiency. Drive automation and AI-enabled improvements that increase productivity and reduce operational friction. Sales Compensation Operations Own the design, implementation, and administration of Sales Compensation plans across Sales, Account Management, and Customer Success. Ensure incentive plans are operationally sound, clearly communicated, and aligned to revenue objectives. Partner closely with Finance and People teams to manage plan rollout, calculations, reporting, and governance. Cross-Functional Partnership Partner with Sales, Customer Success, Finance, Product, and Marketing to ensure operational alignment across the GTM lifecycle. Serve as a trusted operator and problem solver for revenue leaders. Provide clear, data-backed insights to inform executive decision-making. Transformation & Scale Lead operational improvements that increase predictability, efficiency, and visibility as the business scales. Identify friction points across revenue processes and implement practical, scalable solutions. Support readiness for future growth milestones through strong systems, data, and governance. What Success Looks Like Forecasts that leadership trusts and uses to make decisions. Clear visibility into pipeline, performance, and attainment across all GTM teams. A scalable, well-governed GTM operating system supported by strong data and tooling. Sales compensation programs that are accurate, timely, and aligned with revenue goals. Strong cross-functional trust in Revenue Operations as an execution partner. A revenue infrastructure that scales with the business. What You'll Bring 10-14+ years of experience in Revenue Operations, Sales Operations, or GTM Operations within high-growth SaaS environments. Proven experience owning forecasting, analytics, sales compensation, and GTM systems. Strong operational orientation with the ability to translate strategy into execution. Deep Salesforce expertise and experience with modern RevOps tooling such as Clari and LeanData. Track record of improving predictability, rigor, and operational maturity. Clear communicator with strong cross-functional influence and judgment. Experience supporting scale and complexity; IPO experience is a plus, not a requirement. The target base salary range for this position is $208,000-$260,000, and is part of a competitive total rewards package including equity, bonus, and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Clinical Operations & Strategy, the Sr. Business Analyst, Clinical Operations will help drive operational excellence and impact at scale. In this role, you will support the strategic and operational priorities of our Clinical Operations team by owning advanced analytics, forecasting, and performance measurement to drive efficiency and quality across our care delivery operations. You'll develop insights that guide strategic decisions, improve clinical frontline team utilization, and enhance the member experience. You'll collaborate closely with clinical leaders and cross-functional teams including Business Intelligence, Quality, Workforce Planning, and Product to turn data into actionable insights and help power Spring Health's mission of eliminating every barrier to mental healthcare. This full-time, fully remote position is ideal for someone who is a proactive problem solver, comfortable working with data and systems, and excited to learn within a fast-paced environment. What you'll do: Performance Insights Support the development and maintenance of dashboards, metrics, and reports to track clinical performance, staffing, utilization, and care delivery efficiency. Analyze trends in clinical operations KPIs, such as appointment volume, scheduling capacity, conversion to care, and member satisfaction. Partner with operational and business intelligence stakeholders to refine operational datasets and support ad hoc analytical requests. Analytics & Reporting: Design and maintain dashboards and reports that translate complex data into clear insights for leadership and cross-functional teams. Synthesize findings into concise narratives that inform decision-making and drive operational initiatives. Collaborate with Business Intelligence and Product teams to enhance data accessibility and reliability. Operational Strategy & Analytics Lead analysis of clinical operations KPIs including utilization, conversion to care, and care delivery efficiency. Build predictive models and scenario analyses to forecast clinical demand, staffing needs, and program capacity. Identify operational trends and propose actionable recommendations to improve workflow and service delivery. Cross-Functional Collaboration Partner with Workforce Planning, Quality, and Learning & Development to optimize staffing models and clinical frontline staff engagement. Support implementation of new initiatives, tooling enhancements, and process improvements through data-driven planning. Present recommendations and performance updates to senior leaders and stakeholders across the organization What success looks like: Improved forecasting accuracy and staffing precision Increased clinical efficiency and utilization Reduced manual data analysis and faster decision cycles Clear, actionable reporting that influences strategy What you'll bring: Minimum of 2-4 years of experience in consulting, FP&A or strategy & operations Experience in modeling / forecasting Strong analytical skills and comfort working with large datasets; proficiency in Excel/Google Sheets is required Experience using SQL; familiarity with BI tools like Looker or Tableau Clear communicator who can distill complex findings into actionable insights A track record of proactively identifying problems and using data to drive solutions. Strong organizational skills and attention to detail; able to manage multiple tasks and deadlines Collaborative, curious, and eager to grow in a high-impact, mission-driven environment The target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Reporting to the RCM Lead, the Patient Collections Specialist will oversee and execute patient collections initiatives in order to resolve outstanding patient balances in a timely, professional, and compliant manner. This remote role is part of the HOPS team and plays a critical role in supporting financial health and ensuring access to care by maintaining efficient collections processes. This is a full time remote position on our team. Occasional travel may be required for company or team events. At Spring Health we value internal mobility. We have identified a strong internal candidate for this position. We still encourage candidates to apply. What you'll do: * Oversee and execute patient collection initiatives. * Monitor outbound patient outreach campaigns (phone, email, text) to resolve outstanding balances aligned with company strategy. * Coordinate with external collection agencies and offshore patient collection team, including account uploads and resolution of daily issues. * Track and analyze accounts receivable aging to identify and act on high-priority accounts. * Document all patient interactions and collection efforts in our system of record to ensure compliance and accurate reporting. * Collaborate across billing, AR, and customer support teams to resolve discrepancies, update patient info, and enhance collection rates. What success looks like: * Maintain or exceed target recovery rate from patient accounts on a monthly basis with a goal of increasing the patient collection rate by 5% per quarter. * Reduce days outstanding for high-balance accounts by 5% within 6 months. * Achieve resolution timelines for collection agency coordination within 5 business days. * Improve patient satisfaction scores in collections-related interactions. * Reduction in outstanding patient A/R and Bad Debt by 5% What you'll bring: * 2+ years of experience in patient collections, medical billing, or healthcare revenue cycle. * Strong communication and negotiation skills with a professional, empathetic approach. * Working knowledge of insurance billing, patient responsibility balances, and HIPAA compliance. * Proficiency with billing/collections software, CRM tools, and Microsoft Office or Google Workspace. * Ability to prioritize tasks, manage multiple accounts simultaneously, and meet defined collection goals. The target base salary range for this position is $41.03 - $47.18 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. * Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. * Employer sponsored 401(k) match of up to 2% for retirement planning * A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. * We offer competitive paid time off policies including vacation, sick leave and company holidays. * At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. * Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. * Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. * Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription * Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care * Up to $1,000 Professional Development Reimbursement a year. * $200 per year donation matching to support your favorite causes.

In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person's life, and over 17 million people seeking behavioral health care experience a delay in accessing care. Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care. In 2023, we launched our virtual crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises. Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, groups, and around the clock crisis coverage, while working to connect patients to the most appropriate next level of care. As a per diem psychiatric Nurse Practitioner, you will provide telehealth evidence-based behavioral health care including comprehensive clinical assessments, differential diagnosis, creating and implementing co-created clinical treatment plans and medication management. You will work alongside our diverse and passionate multidisciplinary clinical team taking care of Willow Health's patients and making an impact in our clinical program. Our clinical team includes psychiatrists, nurse practitioners, licensed clinical social workers, licensed mental health clinicians, certified peer specialists, case managers, and clinical operations. We are looking for a thoughtful, empathic, and skilled clinician to join our highly motivated team to help improve behavioral health crisis care. This is a fully virtual role.Day to Day Responsibilities: Perform comprehensive clinical assessments and develop differential diagnosis Provide psychiatric medication management Build therapeutic alliance with patients Create and implement co-created personalized treatment plans with our multidisciplinary team Manage a caseload of patients who you will follow for 8 to 12 weeks providing medication management Conduct comprehensive risk assessment and safety planning Utilize validated clinical tools to aid in differential diagnosis Work across our multidisciplinary clinical team to facilitate comprehensive behavioral health crisis care Actively participate in multidisciplinary team meetings Maintain appropriate documentation of all patient-related care Engage with clinical supervision Work with our patients, their families, and their providers in the community to ensure comprehensive behavioral health care Requirements for the role: Bachelor of Science in Nursing degree (or equivalent non-U.S. degree) Board Certification Master of Science in Nursing degree or a Doctor of Nursing Practice degree (or equivalent non-U.S. degree) Hold an active license to practice in New York Maintain all state requirements and continuing education requirements to provide behavioral health care Has experience with clinical assessments, developing differential diagnosis, creating and implementing clinical treatment plans, and psychiatric medication management Has at least 2 years of clinical experience of psychiatric medication management Has experience with clinical risk management, suicide risk assessment, and safety planning Has experience and is comfortable with using validated clinical tools to help enhance clinical care Has experience with and is comfortable with using technology Excellent written and verbal communication skills Excellent interpersonal skills and ability to work effectively in a multidisciplinary clinical team Experience working with an electronic medical record Nice to haves: Post degree experience in providing emergency mental health services and/or urgent behavioral healthcare Psychiatric fellowship Comprehensive knowledge of substance abuse, mental health, and recovery issues and principles Has experience with using clinical outcomes to help enhance clinical care Has experience launching and iterating on a clinical care model, (preferred, not required) Experience in a start-up healthcare setting and/or an innovative healthcare program (preferred, not required) $100 - $110 an hour Willow is an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our Interview Process: Complete the application First interview with team member Clinical skill assessment with the hiring manager Reference check Offer Background check We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The AI Engineer on the IT Systems Engineering team will design, build, and maintain internal AI solutions that power Spring Health's next generation of productivity and automation. This role acts as the business partner for AI across the organization - supporting our enterprise AI strategy, building internal AI applications, enabling employees to adopt AI safely and effectively, and connecting AI capabilities across our systems through scripting, APIs, and automation frameworks. The ideal candidate blends engineering skill, product thinking, and a passion for helping teams work smarter through AI-driven workflows. This is a full-time, remote position reporting to Associate Director, IT Systems Engineering. What you'll be doing: Design, build, and maintain internal AI solutions * Develop custom AI applications, automations, and internal tools aligned with our enterprise AI priorities (enterprise search, intelligent automation, virtual agent capabilities, and secure AI enablement). * Build prototypes and production-ready functionality using Python (primarily), JavaScript/TypeScript, or similar languages. * Integrate AI capabilities into core systems including Google Workspace, Slack, Atlassian (Jira, Confluence), Salesforce, Okta Workflows, and internal APIs. * Implement retrieval pipelines, embeddings, prompt orchestration, and internal agent frameworks. Act as the AI business partner for the organization * Meet with teams across the business to analyze workflows and identify opportunities to apply AI and automation. * Translate ambiguous needs into technical solutions that drive measurable impact. * Create AI usage patterns, templates, and frameworks employees can adopt quickly and safely. * Support AI Governance Board workstreams and implement safety, auditability, data privacy, and responsible-use controls. Develop integrations and automation pipelines * Use APIs, webhooks, and scripting to connect AI systems to operational and business data. * Build automation pipelines that significantly reduce cycle times across operations, finance, and People workflows. * Partner with Enterprise Systems to integrate AI into order-to-cash workflows, operational tooling, and enterprise systems. Support Spring's AI infrastructure & enterprise AI tooling strategy * Collaborate with Security and Engineering to ensure responsible, compliant, and observable AI deployments. * Evaluate and integrate enterprise AI tools such as Glean, Console, and other AI productivity platforms. * Contribute to guidelines, architecture patterns, and playbooks for internal AI development. Enable, train, and empower the company to use AI * Build documentation, guides, and internal tools that make AI adoption intuitive for all employees. * Partner with Enablement to design and deliver internal AI education programs. * Serve as a technical escalation point for complex AI and automation challenges. What success looks like: * High-impact internal AI tools and automations are shipped and widely adopted across the business. * Teams report faster workflows, clearer insights, and reduced manual effort due to AI enablement. * Employees understand how to apply AI safely, effectively, and consistently. * AI integrations are secure, observable, reliable, and compliant. * Our internal AI roadmap advances meaningfully through internal builds, experimentation, and cross-functional partnership. * You are known across Spring Health as a trusted technical advisor and AI problem-solver. What you'll bring: * 4-5+ years of experience in software engineering, technical analyst, AI engineering, automation engineering, or similar technical roles. * Strong scripting or programming experience (Python preferred; JavaScript/TypeScript also welcome). * Experience building LLM-based applications, automations, or workflows (e.g., embeddings, RAG, agent-style patterns, enterprise integrations). * Experience with enterprise AI tools such as OpenAI (ChatGPT and the OpenAI Platform), Google Gemini, Claude, GitHub Copilot, Cursor, and similar platforms. * Hands-on experience working with APIs, webhooks, data pipelines, and automation frameworks. * Ability to rapidly prototype and iterate in ambiguous problem spaces. * Strong communication skills that make technical concepts clear for non-technical partners. * A collaborative approach and desire to help individuals and teams adopt new ways of working. Nice to have: * Experience with enterprise search and AI productivity platforms such as Glean, Console, or similar tools. * Experience working with G&A teams (FP&A, Legal, People). * Familiarity with structured and unstructured data integration, vector databases, and retrieval patterns. * Experience with Google Workspace, Slack Enterprise, Jira/Confluence, Okta, or other modern SaaS systems. * Prior work with automation platforms, internal tooling, system integrations, or workflow orchestration. * Experience working within regulated environments (e.g., SOC 1/2, HITRUST, FedRAMP) is a plus. The target base salary range for this position is $159,100 - $194,150, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. * Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. * Employer sponsored 401(k) match of up to 2% for retirement planning * A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. * We offer competitive paid time off policies including vacation, sick leave and company holidays. * At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. * Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. * Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. * Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription * Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care * Up to $1,000 Professional Development Reimbursement a year. * $200 per year donation matching to support your favorite causes.

We are seeking a Labor & Trust Sales Director to lead growth in the labor and Taft-Hartley fund market. This is a full-cycle sales role responsible for driving new business with trustees, benefits managers, and union leadership-bringing innovative, high-quality mental health solutions to working families nationwide. This person will play a pivotal role in expanding Spring Health's reach in the labor segment, building strong partnerships that align with the mission and values of organized labor. This is a full time, fully remote position, reporting to our VP Public Sector. Anticipated travel of 30% to headquarters and for prospect meetings. What you'll be doing: * Manage the entire sales cycle for Labor & Trust opportunities, from pipeline generation through contract close. * Partner with BDRs, Strategic Alliances, and channel partners to source and close new opportunities, while building your own relationships across unions, Taft-Hartley funds, and consultants that serve this business. * Lead consultative sales conversations with trustees and benefits managers-uncovering needs, aligning on outcomes, and tailoring Spring Health's value proposition. * Deliver compelling presentations, demos, proposals, and ROI analyses that clearly articulate the benefits for trustees, union members and their families. * Collaborate with internal teams (CS and Implementation, specifically) to ensure product-market alignment and share insights from the labor segment that inform our go-to-market strategy. * Build business cases and contracts that support the unique governance, funding, and decision-making processes of labor and trust clients. * Represent Spring Health at labor conferences, trustee summits, and industry events (travel ~30%). * Consistently meet and exceed sales targets by focusing on strategic, high-value accounts. What success looks like in this role: * Achieving and exceeding sales quota in the Labor & Trust segment. * Building trusted, long-term relationships with union leadership, trustees, and consultants. * Elevating Spring Health's visibility and credibility as a partner to organized labor. What we expect from you: * 8+ years of Enterprise sales experience with a strong track record of quota attainment, including at least 5 years selling benefits, healthcare, or SaaS solutions to labor & trust, union, or Taft-Hartley clients * Deep understanding of union benefit structures, trust governance, and decision-making processes. * Proven track record of closing 6-figure+ enterprise deals and consistently achieving quota. * Exceptional relationship-building, communication, and negotiation skills. * Entrepreneurial mindset-self-starter who thrives in a fast-paced, mission-driven environment. * Empathy and emotional intelligence; ability to engage with diverse stakeholders across industries and union structures. * Passion for transforming mental health care for working people and their families. * Willingness to travel up to 30% for client meetings and events. The target base salary range for this position is $180,000 - $200,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. * Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. * Employer sponsored 401(k) match of up to 2% for retirement planning * A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. * We offer competitive paid time off policies including vacation, sick leave and company holidays. * At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. * Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. * Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. * Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription * Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care * Up to $1,000 Professional Development Reimbursement a year. * $200 per year donation matching to support your favorite causes.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Manager, Payer Operations, the Payer Operations Specialist will manage and support payer partners to ensure smooth operational performance. This full time, remote role is part of the Payer Operations team and plays a critical role in enabling clean claims, optimizing payer workflows, and driving scalable improvements across revenue operations. What You'll Be Doing Collect, analyze, and interpret clinical, operational, and financial data to assess payer performance and trends. Monitor KPIs such as DSO, denial volume, and claim routing accuracy, flagging anomalies or discrepancies to the broader team. Assist with the creation and maintenance of automated and self-refreshing KPI dashboards. Support audit preparation and reconciliation efforts by pulling reports and validating data sets. Collaborate with IC3+ team members on new integrations, payer escalations, or special projects through research, timeline tracking, and administrative setup. Coordinate project milestones, risks, and deliverables, surfacing issues when timelines or inputs are at risk. Facilitate information flow and handoffs across internal teams including Billing, RCM, Product, and Legal. Maintain SOPs, payer playbooks, internal how-to guides, and reference materials. Standardize and centralize payer account information (e.g., routing rules, modifier requirements, prior auth logic). Document meeting notes, decisions, and follow-ups to ensure accountability and next steps. Execute recurring workflows that support clean claims, reduced DSO, and payer performance health. Translate front-line payer knowledge into scalable process improvements. What success looks like: Clean, timely claim submissions across assigned payer accounts DSO reduction and denial volume trending downward quarter-over-quarter KPI dashboards updated weekly with high data accuracy SOPs and payer documentation maintained and up to date across all assigned accounts Cross-functional teams aligned on launch readiness and ongoing workflows What you'll bring: 1-3 years of experience in healthcare operations, revenue cycle, payer integrations, or data analysis Strong analytical skills with working knowledge of Excel/Google Sheets Excellent attention to detail, organizational skills, and follow-through A systems thinker who's eager to learn, contribute, and grow within a fast-paced environment Strong written communication skills for internal documentation and reporting Nice to have: Experience using BI tools such as Looker or Tableau Familiarity with payer setup workflows or integration processes Exposure to healthcare claims systems or revenue operations tools The target base salary range for this position is $32.05 - 39.62 per hour and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Willow is the leader in Operational AI for the Built World. Our SaaS platform connects live, spatial, and static building data into a digital twin knowledge graph, helping campuses, healthcare systems, airports, and real estate portfolios reduce costs, improve energy efficiency, and operate smarter. Backed by Microsoft and major global institutions, Willow is scaling rapidly across North America and internationally. We are looking for an exceptional Deployment Manager to join our Deployment and Activation Team. You will be responsible for both client communications and internal program management. Key to this role will be working closely with the various internal team leads to ensure the successful and timely deployment of our software. This role offers the opportunity to grow and nurture key strategic accounts and directly contributing to Willow's long-term growth strategy. Our ideal candidate is a self-starter with a demonstrated track record of successfully guiding complex, cross-functional projects; with the agility and expertise to lead business and technology teams to desired outcomes. A strong background working across multiple subject matter areas particularly building systems, HVAC systems, Fault Detection & Diagnostics will also be key to success.Key Responsibilities: Partner with customers to understand their needs, providing expert guidance and training on how to use Willow's product and the skills library. Provide leadership for internal teams on how to best implement skills for a customer's specific building and systems to help them achieve their high level goals. Iteratively improve the existing skills library by collecting and analysing customer feedback, experimenting to find solutions, and testing the results across customers. Translate domain expertise into rule-based logic (skills) to monitor building operations using Willow's low-code environment, Activate Technology. Serve as a technical expert that deeply understands the Willow Activate Technology, Skills Library and Building Systems Partner with other Willow product, engineering and sales teams to refine product roadmaps and growth plans focused on delivering value to customers Maintain and grow a deep working knowledge of the building industry, from key stakeholders to industry pain points and key trends Key Requirements: Bachelor's of Science in Engineering, Computer Science, or Software Engineering (Required) Experience in Mechanical/HVAC Engineering Consulting or Building Automation Systems Understanding of engineering fundamentals and systems knowledge Experience with automated Fault Detection & Diagnostics, Continuous Commissioning, and Measurement & Verification Ability to translate domain expertise into productized solutions Experience in identifying value through data driven measures and guiding customer to action or developing actionable roadmaps Adaptable and open to new ideas or ways to present solutions and approach problems for continuous improvement Able to communicate & bridge subject matter expertise to product and engineering teams We strive to have parity of perks & benefits across regions and while regulation differs from place to place, we believe that taking care of our people is the right thing to do. • Flexible working arrangements• Remote/hybrid working where applicable• Competitive salary banding based on the work you do• Embracing parenthood with parental leave • Benefits insurance covering medical, dental, vision, life and disability• 401K retirement plan with employer matching• 20 days PTO plus public holidays At Willow, we're a global team that celebrates diverse backgrounds and fresh ideas. We believe everyone's a leader-no matter your title-and we're all about working smart, supporting each other, and showing up as our best (and real) selves. We're proud to be an equal opportunity employer and are committed to making inclusion part of everything we do. To find out more, visit the website: *************************

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We're currently looking for a clinically-informed professional to join the Mood & Anxiety (M&A) Program as a Dialectical Behavior Therapy (DBT) Specialist. Reporting to the clinical lead of the M&A Program, the DBT Specialist is a full-time, fully remote role responsible for guiding members through the M&A program by providing DBT skills training and support for enrolled members. In this role, you will focus on psychoeducation, accountability, habit formation, and skills development. What you'll do: Support member engagement within a modified-Dialectical Behavioral Therapy (DBT) Program. Facilitate acquisition of DBT skills and principles. Utilize Motivational Interviewing (MI) strategies to foster engagement, address ambivalence, and problem-solve logistical barriers to participation (e.g., scheduling, motivation). Review member progress and skills development to provide personalized support and feedback. Communicate regularly with the member's care team regarding progress or concerns, ensuring a cohesive care team approach. Identify risk concerns during calls and execute warm handoffs to clinical leads or SCNs for high-risk situations. Document information, maintain accurate records, perform follow-ups, and track progress within several systems - including an EHR - within required timeframes. Interact with internal teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience. Participate in staff meetings, case consultations, and trainings. Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. What success looks like: High Engagement: Members consistently attend scheduled coaching calls, actively engage with skills content, and complete the program. Caseload Management: Effectively managing a caseload while balancing coaching calls with administrative preparation and documentation. Timely Documentation: All member interactions and progress notes are documented accurately and within required timeframes. Member Satisfaction: High reported satisfaction from members regarding the support received in habit formation and skill building. What you'll bring: Bachelor's degree in psychology or a related field is required; Master's degree preferred, though this role does not require an active clinical license Minimum of 1-2 years of experience in a direct patient-facing role within a behavioral health setting (i.e., case manager, skills trainer, group facilitator) Some knowledge, training, and/or experience with DBT Experience using MI to help members find their own reasons for change and build momentum Excellent listening, written and verbal communication skills Experience working with diverse populations Motivated to go above and beyond for members to provide a high-touch experience. Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks Able to multi-task and context switch Bonus qualifications Previous work in a telehealth, startup, or digital health environment Lived experience of the mental healthcare system (either personally or supporting a loved one) Previous experience working with individuals with mood and anxiety disorders The target base salary range for this position is $32.00 - $36.00 Hourly , and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Revenue Cycle Operations, the Senior Manager, Revenue Integrity will lead a team focused on ensuring accurate, timely, and compliant financial transactions across cash posting, refunds, adjustments, reconciliation, and customer rate validation. This full time [hybrid] role is part of the Health Plan Operations team and plays a critical role in supporting financial accuracy, audit readiness, and operational scalability. Please note that this is a hybrid role based in New York City, with an expectation to be in office 3 days a week. Our office is located at 60 Madison Avenue. What You'll be Doing: Lead and develop the Revenue Integrity team, overseeing payment posting, refunds, adjustments, and reconciliation activities. Ensure timely and accurate reconciliation of payments across bank accounts, accounting systems, and billing platforms. Partner with Finance to manage the month-end close process, including reconciliations and reporting deliverables. Maintain and validate customer rate cards in alignment with payer contracts to ensure accurate billing. Collaborate with BI and Product to build, automate, and validate operational and financial reporting. Establish and uphold strong internal controls to support audit readiness and compliance. Identify and implement continuous process improvements to increase accuracy, efficiency, and scalability of revenue operations. What Success Looks Like: Cash Posting Accuracy: 99% of payments, refunds, and adjustments posted correctly Cash Posting Timeliness: 95% of daily payments posted within 48 hours of receipt Month-End Close Timeliness: Billing and posting closed by End of Business Day 2; reporting delivered by Business Day 4 Reconciliation Completion: 100% of bank-to-system reconciliations completed on time Rate Card Accuracy: 99% of validated and accurately maintained customer rate cards DSO (Days Sales Outstanding): 45-55 Days: Support maintaining target through timely posting and reconciliation Unapplied Cash Rate: 0% of payments unapplied at month-end What You'll Bring: 7+ years of experience in revenue cycle operations, accounting, or related fields within a high-growth or healthcare organization Demonstrated expertise in cash posting, reconciliation, and financial reporting Strong knowledge of internal controls and audit processes Experience leading and developing teams High proficiency with billing systems and financial reporting tools (e.g., Looker, Tableau, Excel) Experience in a healthcare or payer contracting environment is preferred Familiarity with SQL or BI tools for building automated reports is preferred CRCR (Certified Revenue Cycle Representative) or similar certification is preferred The target base salary range for this position is $110,000 - $142,500 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. Employee Assistance Program (EAP) Dedicated Management Consultant Our mission: to eliminate every barrier to mental health. Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person - whether that's meditation, coaching, therapy, medication, and beyond. Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion. EAP Management Consultation is a unique and exciting opportunity within Spring Health high quality consultations regarding workplace concerns to account human resource representatives, management, and employees. This role will report to the Spring Health Clinical Manager. What you'll be doing: Coordinate critical incident response requests Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 12p-8p ET, but you may sit out of any time zone. Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees. Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements. Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers. Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers. Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment). Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up. Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. Act as a subject matter expert on the key customer including the customer's benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer. Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements. What we expect from you: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required) SAP qualified preferred CEAP certification preferred Supervisory experience and/or experience working with management and human resource professionals preferred Crisis management and SUD experience Familiarity with basic terminology and concepts used in employee assistance/human services programs EAP experience Experience delivering and coordinating critical incident response required Experience working with diverse populations (bilingual preferred) Knowledge of healthcare settings and community resources Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks Excellent written and verbal communication skills Able to go above and beyond and to multi-task and context switch $38.46 - $48.72 Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles! Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values Hypergrowth meets impact What to expect working here: You will be held accountable to an exceptionally high bar and impact This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact You will be challenged to set and protect your own boundaries You will create processes & products that have never existed before You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows And… You get to be surrounded by some of the brightest minds in the field You get to learn and grow at an extremely accelerated pace You will experience transparency, integrity, & humility from leadership You will be empowered to constantly challenge the status quo You get the space to experiment & innovate You get to make a transformational impact for the company, mental health, and for real human lives - and you will see that impact quickly You will become more resourceful and resilient You get to be part of a winning team that opens doors in the future Benefits provided by Spring Health: Focus on total health including: Generous medical, dental, vision coverage available day 1 + access to One Medical 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents Flexible paid time off in addition to 12 paid holidays throughout the year $500 per year Wellness Reimbursement Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+) Supporting you and your family: 4-4.5 months of fully paid parental leave Spring Health provides team members and their families with sponsored access to Bright Horizons child care, back-up care, and elder care. Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience. Supporting you financially through: Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively. On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company! Employer sponsored 401(k) match of up to 2% after 90 days of employment Creating a culture you can thrive in: Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices Calm Fridays: no meetings, no distractions, just time for you to get work done. Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team. $200 per year donation matching to support your favorite causes Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Global Business Operations, the Lead Global Program Manager will drive forward complex initiatives to expand and deepen our global capabilities, ensuring we can build the most comprehensive mental health solution for our members and customers. This remote role is part of the Global Operations team and plays a critical role in executing cross-functional programs that directly support company-wide strategic and financial objectives. For this role, we are only considering candidates based on the East Coast. Candidates must be able to work Eastern Time Zone hours and attend occasional in-person meetings in NYC. What you'll do: Lead end-to-end program builds-from early scoping and roadmap creation to execution, delivery, and iteration-across high-impact global initiatives Serve as the central driver for programs that span functions including Product, Engineering, Marketing, Finance, and the Revenue organization Translate company goals into coordinated operational strategies and frameworks that scale Manage progress, surface risks, and implement mitigation strategies to ensure on-time and high-quality delivery Serve as a thought partner to executive stakeholders, building clear narratives and presentations for leadership forums Facilitate alignment across teams to ensure seamless integration of new processes and global capabilities Continuously evolve program strategy based on results, learnings, and business needs What success looks like: High-impact programs delivered on time and aligned with broader company objectives Direct contribution to financial outcomes, including improved COGS and gross margin performance Measurable operational improvements tied to each program's specific goals Executive trust and cross-functional alignment around key initiatives Scalable playbooks and repeatable processes established for future global programs What you'll bring: 6+ years of experience in operations or program management, ideally in a fast-paced, cross-functional environment Proven ability to independently lead complex programs with multiple workstreams and stakeholders Strong executive presence, with experience presenting to and aligning senior leaders Excellent collaboration and communication skills; thrives in matrixed environments Analytical mindset with ability to translate data into insights and drive action Track record of building scalable solutions that align with financial and strategic goals Bachelor's degree or equivalent experience; background in healthcare is a plus The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Operations Analytics & Workforce Optimization, the Analyst, Care Support Workforce Optimization will ensure the right people and capacity are in place within the Care Support department to meet member and provider needs efficiently. This role is part of the Operations Analytics & Workforce Optimization team-within the broader Operations Intelligence function-and plays a critical role in driving efficient service delivery and strategic workforce planning. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. What you'll do: Own forecasting of inbound volume to Care Support, broken down by channel and request category. Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis. Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions. Serve as a strategic partner to Care Support leadership, providing guidance on resourcing decisions and capacity planning. Act as the primary liaison for Care Support workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success. What success looks like: Volume forecast accuracy: High forecast accuracy for inbound Care Support volume Workforce management plan adherence: Strong alignment and adherence to workforce management plans across the Care Support team Care Support SLAs: Improved SLA performance metrics (e.g., time to first reply, time to resolution) attributed to your planning models Internal partner satisfaction: Care Support leadership views you as a trusted strategic partner, not just an analytics provider What you'll bring: Bachelor's degree in Business, Economics, Engineering, or a similar analytical field; Master's degree preferred Minimum of 3-5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech) Experience with workforce management or capacity planning is a plus Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. A builder's mindset - comfortable establishing frameworks, processes, and standards in a scaling environment. The target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Federal Sales Director to join our team and help maximize a massive market opportunity. There is so much potential to provide mental health services to members of the nation's federal government agencies and we're looking for someone passionate to help us capture it. This is a full-time remote position on our team reporting to the VP Sales, Public Sector. This role may require occasional travel. What you'll be doing: Develop and implement a comprehensive sales strategy to promote Spring Health's mental health services to federal entities. Identify and prioritize target agencies, departments, and opportunities within the federal government. Build and maintain strong relationships with key stakeholders, including government officials, agency leaders, and decision-makers. Attend industry conferences, meetings, and events to network and promote Spring Health's services. Drive the entire sales process from prospecting to securing federal contracts, ensuring achievement of sales targets and revenue goals. Prepare and deliver compelling presentations, proposals, and contracts to prospective clients. Collaborate with the marketing team to develop targeted campaigns and materials to support sales efforts. Conduct market research to stay informed about industry trends, competitive landscape, and potential opportunities. Monitor and report on sales performance, pipeline development, and market trends. Note: this role may also hold a small geography for our SLED portfolio, given the pace of significant federal opportunities. What success looks like in this role: Meet and exceed annual pipeline generation targets Meet and exceed annual sales targets What we expect from you: 10+ years of experience in sales, with at least 5 years in a federal sales role. Proven track record in sales, particularly in securing government contracts and partnerships. Strong understanding of government processes, regulations, and legislative dynamics. Excellent negotiation, communication, and interpersonal skills. Ability to work collaboratively with senior executives and cross-functional teams. A deep passion to transform the U.S. healthcare system, especially mental health Outstanding communication skills and a thoughtful and collaborative approach to sales Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity Humility, resourcefulness, directness, ambition, extreme comfortability with change Emotional intelligence and an empathetic nature The target base salary range for this position is $160,000 - $200,000 and is part of a competitive total rewards package including stock options, benefits and variable pay. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.