Florence Healthcare Remote jobs

What We Do: Florence software advances cures by helping the world's most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world-we're the most widely deployed site workflow tool in the industry. By the end of the decade, we'll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row. At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow. What You'll Bring to the Team As the VP of Product, AI & Workflow Automation - Clinical Trials, you'll define and lead Florence's Site Portfolio and products strategy - shaping the vision, roadmap, and execution that drive the digital transformation of clinical trials. As a member of the COO team, you'll partner closely with engineering, design, marketing, sales, and customer experience to ensure our products don't just meet market needs - they redefine what's possible in clinical research. This is a hands-on, high-impact role for a product leader who thrives at the intersection of strategy, innovation, and execution. You Will: Strategy & Vision Define and drive Florence's global product strategy and multi-year roadmap across all customer segments - Sites, Sponsors, and CROs. Align product priorities with Florence's mission to automate and simplify clinical trial operations. Translate customer insights and market dynamics into strategic direction and tangible product outcomes. Customer & Market Insight Build deep relationships with customers, users, and partners to uncover emerging needs and opportunities. Identify and anticipate macro-trends in life sciences and technology that will shape the future of clinical operations. Champion a customer-centric mindset throughout the organization. Execution & Delivery Lead the end-to-end lifecycle of Florence's SaaS platform - from concept to launch to adoption. Partner cross-functionally with engineering, design, marketing, and revenue teams to deliver products that drive engagement, retention, and long-term value. Establish and track product metrics and OKRs that guide performance and decision-making. Team Leadership Recruit, coach, and scale a world-class product management organization. Foster a culture of accountability, curiosity, and innovation. Develop your team's skills and careers through coaching and structured growth opportunities. Thought Leadership Serve as a strategic thought partner on Florence's executive team. Act as a public evangelist - sharing Florence's story, purpose, and vision with customers, partners, and industry audiences. An Ideal Candidate Has: 12+ years of product management experience, with 5+ years in senior or executive leadership roles. Proven success leading SaaS products from concept to market adoption in a high-growth environment. Experience operating in or adjacent to regulated industries such as life sciences, healthcare, or fintech. Demonstrated ability to scale product organizations globally and manage distributed teams. Strong executive presence and communication skills - able to inspire, align, and influence across all levels. Track record of defining and delivering strategies that drive growth, adoption, and customer value. Combination of large-company scale and startup agility is ideal. Why Join Florence? We are a values-driven company. To that end, our core values (Shipping is the Game, Experimentation is our Superpower, Integrity is non-negotiable, and Being good humans is the point) matter deeply to this role. Specifically, you will directly be part of where growth, impact, and culture matters. Impact that matters: Help accelerate medical breakthroughs by transforming how clinical trials are run. Rapid growth: Florence is a leader in clinical trial digitization, with expanding global reach and category-defining products. Collaborative culture: Join a passionate, mission-driven team that values curiosity, empathy, and excellence. Flexibility: Work remotely while collaborating with global teams in a fast-moving, modern SaaS company. What's in it for you? Do well. We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city. Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies. Make the leap. Join our high-output culture to create innovative, modern, and purposeful software solutions. Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our Careers Page . Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Florence Healthcare employees will only be sent ******************** email addresses.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Senior Operations Associate to join our Specialty Care team. This team is responsible for building out new programs to support our highest acuity members. The Senior Operations Associate, Specialty Care role will be responsible for supporting new initiatives to grow the program and for driving our existing programs to scale. You'll report into the Senior Operations Manager, Specialty Care. This is a full time position that is fully remote. What you'll do: Act as a subject matter expert on the Specialty Care program for both internal (e.g. Implementation, Customer Success) and external (e.g. customer, providers, partners) teams Partner with the Sales and Customer Success teams on external customer calls to articulate program details & value Support cross-functional coordination and program management to ensure seamless execution of initiatives Drive innovative solutions and strategic priorities to expand Specialty Care services, partnering with Legal, Product, Clinical, and other teams to generate new opportunities for program growth Collaborate with internal stakeholders to identify opportunities for process improvement and optimization Assist with enablement materials and communication for cross-functional stakeholders Support analytical efforts related to ROI & cost analyses for the Specialty Care offering Partner with the the Senior Operations Manager, Specialty Care to ensure the success of the Specialty Care program What success looks like: Collaborate with sales & customer success teams to grow the Specialty Care product & processes Support new initiatives for the development and growth of Specialty Care both externally and internally Drive operational efficiency and improvements, enabling our clinical teams to support our members with high quality care, efficiently What you'll bring: 4+ years of experience in operations, consulting, or project management 3+ years of experience working in an external facing role (e.g. customer success, consulting, implementation) 3+ years of experience working in healthcare, with a knowledge of the health plan & payer landscape (claims knowledge is a plus) Experience in a start-up environment is a plus You have solid analytical skills. Proficient in spreadsheets and comfortable with data analysis You are comfortable with navigating complex problems and ambiguous tasks You are proactive and have a high degree of ownership You are highly organized and have strong project management skills You have strong written and verbal communication, with an ability to simplify and distill complex topics for a variety of audiences The target base salary range for this position is $75,000 - $110,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health's member network. Help Us Build the Future of Mental Health Care We're looking for mission-driven, full-time mental health providers who want to be part of a collaborative, forward-thinking team that's reshaping how mental health care is delivered. This is your chance to practice at the top of your license, with the support, tools, and flexibility you deserve.What Makes This Role Different? Less Admin, More Impact- Spend your valuable time where it is needed most, your clients. Our best-in-class technology and data insights allow you to focus on care, not busywork. Dedicated Support- No more dealing with insurance, billing, or scheduling headaches. We have a team for that, so you can do what you love. Your Voice Truly Matters- Be part of something bigger. Our full-time providers participate in focus groups, pilot programs, and beta testing that directly shape the very tools and resources you and your clients use every day. A Strong Sense of Community- Join a team of passionate clinicians who are just as committed to the mission as you are. Whether it's through clinical consultation, case collaboration, or team events and meetings, you'll have real opportunities to connect, grow, and feel supported-no matter where you're located. What you'll do: Provide mental health counseling sessions, including clinical risk assessments Respond to critical incidents and clinical crises as appropriate Complete required internal training, assignments and attend Spring Health Clinical Team meetings Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards Become familiar with, and utilize, data-driven decision making and measurement-based care Review monthly projections, client metrics, and clinical outcomes to monitor quality client care What success looks like: Maintain a consistent caseload, supporting member access and continuity of care. Complete all clinical notes within required time to support timely documentation and care coordination. Earn high satisfaction scores from members through trust-building, effective communication, and strong therapeutic alliance. Adhere to clinical best practices, including ethical standards, risk protocols, and measurement-based care. Meet or exceed quality benchmarks for timely responses to critical incidents and participation in required clinical training. Support continuity of care by maintaining a predictable schedule and minimizing disruptions to member sessions. Engage in platform testing, pilot workflows, and process improvement feedback when requested. Collaborate with clinical leads and care teams to support seamless care transitions during leaves, returns, or escalations. Who you'll bring: An unrestricted license to practice psychotherapy (Psychologist, LCSW, LMFT, LPC, LMHC, etc.). We are not able to accept applications from anyone requiring licensed supervision. The ability to work a full 40 hour work week. comfortability with technology and are Telehealth competent. An eagerness to maintain a caseload of up to 30 sessions per week. Training and experience in evidence-based modalities of care such as CBT, DBT, EMDR, ACT, CPT. Comfort with providing safety planning and intervention during situations where a client might present with higher risks. Commitment to quality clinical care and want to expand your capabilities and increase your effectiveness by being informed of client progress or challenges. You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master's level clinical care navigators. Experience completing leave of absence documentation, supporting members through the leave of absence process, and assisting with escalations as needed Nice to haves: 3+ years of post-licensed experience. Willingness to be cross-licensed in other states; sponsored by Spring Health. Open to treating populations beyond adults such as children, adolescents, couples, or families. Openness to working nights and weekends. Due to current demand we are hiring providers located in the following states: TX, IN, KS, AR, ME, GA, OH, IL, VA, MI, AZ, WV, DE, IA and PA. Salary information The target base salary for this role is $64,000-$70,000, depending on location. In addition to a competitive total rewards package, including full benefits, the role includes opportunities for bonuses.Total compensation typically ranges from $76,000-$82,000 for clinicians maintaining a full caseload, with the potential to exceed this range for those who take on additional sessions. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Why you'll like working at Spring Health You get to learn and grow at an extremely accelerated pace You get to make a transformational impact for the company, mental health, and for real human lives - and you will see that impact quickly You get to be part of a winning team that opens doors in the future You will receive continuous feedback to push you to become the most thriving team member and performer you can be Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows Working as a full-time provider at Spring Health qualifies you for a robust benefits package valued at $30-$40K: Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Spring Health helps you be an efficient and effective mental health provider: Malpractice liability insurance policy Covering all employment taxes, which would otherwise be paid by contract (1099) providers Licensure renewal reimbursement-up to 5 state licenses Opportunity for cross-licensure sponsorship and support, if eligible A caseload of motivated clients from diverse industries and backgrounds Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Reporting to the Team Lead, Care Support, the Complaints & Grievances Coordinator - Temp will ensure timely, empathetic, and compliant resolution of member concerns. This role is part of the Care Support team and plays a critical role in the member complaint resolution process across Billing, Clinical, and Quality teams. This is a temporary position that is fully remote. This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred. Advance notice will be provided when possible. What you'll do: * Monitor, triage, and address incoming member complaints and grievances through internal systems and support as appropriate * Conduct thorough case reviews and collaborate with operations teams to gather documentation and context * Draft formal responses and ensure timely resolution in compliance with internal SLAs and regulatory guidelines * Maintain accurate records and documentation of all case activity * Work closely with Operations Compliance to track and pursue the resolution of grievances * Identify trends and surface feedback to improve service quality and satisfaction What success looks like: * 100% of flagged cases acknowledged and resolved within SLA * Timely completion of support tickets, within regulatory and internal resolution times * High internal satisfaction with communication and coordination What you'll bring: Minimum Qualifications: * 2+ years experience in a healthcare, behavioral health, or insurance environment * Strong understanding of grievance processes, regulatory timelines, and privacy standards (e.g. HIPAA) * Excellent written communication skills, strong attention to detail * Excellent organizational and time-management skills * Empathy-driven, customer-first approach in sensitive scenarios * Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.) Preferred: * Knowledge of DMHC, NCQA, CMS and other regulatory bodies preferred * Experience in a digital health or startup environment * Experience with CRM or case tracking tools like Zendesk, or similar The target base salary range for this position is $26.05 - $32.18. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. * Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. * Employer sponsored 401(k) match of up to 2% for retirement planning * A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. * We offer competitive paid time off policies including vacation, sick leave and company holidays. * At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. * Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. * Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. * Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription * Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care * Up to $1,000 Professional Development Reimbursement a year. * $200 per year donation matching to support your favorite causes.

We are looking for a Senior Network Operations Manager to join our Specialty Care team. This team is responsible for building out new programs to support our highest acuity members. In this role, you will lead and enhance provider network operations for our Specialty Care teams, ensuring the highest standards in provider vetting for our programs. You'll work cross-functionally with Clinical and Provider Operations to create processes and improve how we evaluate, onboard, and operationalize providers. You'll also help drive efficiency and scalability for our clinical team by improving workflows, creating tools, and leveraging data to inform decisions. You'll report into the Director of Operations, Specialty Care. This is a full time, remote position on our team reporting to the Director of Operations, Specialty Care. Occasional travel may be required for in-person team events. What you'll be doing: Provider Vetting & Network Operations * Build and maintain an internal provider vetting framework in partnership with Provider Operations and Clinical teams * Define and document vetting criteria and workflows, integrating feedback loops from internal stakeholders and clinical partners * Manage and execute the provider vetting process across multiple specialties, ensuring a consistent, high-quality standard for all Specialty Care providers Workflow Optimization & Efficiency * Collaborate with internal Clinical teams to design and document SOPs for providers * Identify opportunities to support referrals through AI-based tools or workflow automation, improving efficiency and consistency * Serve as an operational lead to troubleshoot and evolve internal referral pathways for high-acuity member needs * Track and analyze key metrics to inform process improvements and support clinical team performance Capacity Planning & Scalability * Forecast provider network needs based on referral volume and member demand * Partner with internal teams to identify gaps in provider capacity and prioritize vetting efforts accordingly * Support the design of scalable systems and processes that align network growth with demand What success looks like in this role: * A standardized, high-quality internal provider vetting process is established and maintained * Provider operations scales effectively to meet growing Specialty Care needs * Provider network capacity aligns with demand, supporting timely access to care * Clinical teams experience reduced manual burden through process improvements and tools What we expect from you: * 6+ years of experience in operations, provider or network management, consulting, or healthcare delivery systems * 4+ years working in healthcare, preferably in a provider network, payor operations, healthcare administration or clinical coordination setting * Demonstrated ability to build and optimize processes in cross-functional, high-complexity environments * Strong project management and documentation skills; able to bring clarity across multiple stakeholders * Analytical mindset; comfortable working with data to evaluate provider quality, forecast demand (including capacity planning), and drive operational efficiency * Attention to detail, follow-through, and ability to manage competing priorities * Strong written and verbal communication skills; able to synthesize complexity for diverse teams The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. * Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. * Employer sponsored 401(k) match of up to 2% for retirement planning * A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. * We offer competitive paid time off policies including vacation, sick leave and company holidays. * At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. * Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. * Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. * Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription * Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care * Up to $1,000 Professional Development Reimbursement a year. * $200 per year donation matching to support your favorite causes.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a passionate and highly-motivated Technical Recruiter to join our team on a 3-month temporary assignment with the potential opportunity to extend further. The person in this role will provide full-cycle recruitment for our R&D teams. This is a unique opportunity to join one of the fastest growing startup companies in the world and help lay the foundation for our dedicated Talent Acquisition team. We welcome recruiters looking to grow and leave their impression on recruitment processes, employer branding, and our culture. What You'll Do: End-to-end recruitment for our R&D teams (Product, Engineering, Data Science, IT, etc.) Develop, implement, and facilitate all phases of the recruitment process Oversee preparation of interview questions and other hiring and selection materials Navigate and configure ATS platform and other recruiting tools and systems (Greenhouse, LinkedIn Recruiter, etc.) Be the guardian and champion of candidate experience Who We Are Looking For: You have a minimum of 2 years of Technical Recruiting experience with a track record of recruiting and scaling high-performing R&D teams Experience independently partnering with hiring managers to drive hiring initiatives Experience using Recruiting tools, such as Greenhouse, LinkedIn Recruiter, etc. You are always looking at how to optimize processes with a focus on continuous improvement Ability to build relationships with candidates and effectively pitch the company's value proposition. Highly organized with the ability to manage multiple tasks and priorities in a fast-paced environment. Results-driven mindset, with the ability to meet hiring targets and deadlines. Experience working in a hyper-growth startup environment is a plus. What We Expect From You: Communicates Effectively. You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. Cross Functional Collaboration. An appetite for cross functional collaboration to learn and grow from hiring partners and teams across the business Attracts Top Talent. Attracts and selects the best talent to meet current and future business needs from inside and/or outside the organization. The target base salary range for this position is $115,000 - $120,000. Individual pay may vary from the target range and is determined by a number of factors including experience, location , internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. As the Clinical Manager you'll lead and inspire a high-performing clinical team who provides critical mental health support across our 24/7 Mental Health Crisis services, Critical Incident Response, and other longitudinal clinical programs. In this full-time remote role, you'll be responsible for the operational health, quality, and team performance across services that often run nights and weekends. You'll empower your team to deliver exceptional care in fast-paced, high-stakes environments, with a focus on adaptability, strong clinical judgment, and a mindset for innovation. Reporting to the Sr. Clinical Manager, you'll collaborate closely with internal and external partners to ensure impactful, high-quality service delivery that aligns with Spring Health's mission to eliminate every barrier to mental health. What you'll do: Supervise and lead clinical team members delivering services across crisis response and high risk care management programs Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members Ensure that timely and effective Critical Incident Response is delivered as needed Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness Foster a collaborative, mission-driven team culture that aligns with Spring Health's values and commitment to removing every barrier to mental health What success looks like: Customer and member satisfaction Operational efficiency (productivity, utilization) Team retention rates Employee engagement Clinical quality performance What you'll bring: 3+ years of leadership and management experience, including supervision of teams of 15+ 10+ years of experience in behavioral health, including experience in clinical call centers and care management Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC) Track record of building and growing high performing teams and mentoring frontline team members High sense of urgency and results focus combined with a service orientation Naturally relentless in breaking barriers to get things done with speed and quality Exceptional communication skills, with the ability to inspire and engage a team, and be highly attuned to the organizational culture Training and experience in evidence-based modalities of care, including longitudinal care management Excitement about working in a rapidly changing organization Experience with telephony and documentation tools and systems The target base salary range for this position is $97,325.00 - $114,500.00, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Reporting to the Corporate Compliance Officer and partnering closely with Security, Legal, Operations, and Quality teams, the Senior ERM Specialist will strengthen Spring Health's enterprise resilience by embedding risk management into daily operations and strategic planning. This role will identify and address enterprise risks across compliance, digital health, cybersecurity, and business continuity, ensuring our frameworks translate into practical, action-oriented solutions. This is a full-time, fully remote position that requires healthcare compliance and Enterprise Risk Management experience. You will do this by: * Supporting leadership in operationalizing Spring Health's risk appetite and tolerance, embedding ERM into strategy-setting, business planning, and decision-making. * Defining consistent risk criteria (likelihood, impact, velocity, resilience) and maintaining dynamic risk profiles and a portfolio view that adapts to business changes, digital health innovations, and regulatory shifts (ISO & COSO). * Monitoring internal and external risk indicators, including those specific to behavioral and digital health (e.g., telehealth regulation, data privacy, interoperability). * Assessing risks tied to significant organizational changes, new initiatives, or market disruptions, ensuring agility and responsiveness (COSO: substantial change; ISO: dynamic). * Guiding business areas in designing and executing mitigation and business continuity plans, and validating corrective actions through closure for effectiveness and sustainability. * Preparing clear, decision-oriented reporting for the ERM Committee, senior leadership, and other stakeholders, leveraging risk registers, analytics, and technology platforms. * Collaborating across Corporate Compliance, Information Security, Quality, and Legal to align ERM with compliance, continuity, and resilience frameworks, and providing a portfolio-level risk view to support governance and oversight. * Promoting a risk-aware culture aligned with Spring Health's mission through training and education that incorporate diverse perspectives. * Continuously reviewing and refining ERM processes to reflect industry best practices, COSO principles, and ISO 31000 standards. * Performing other related duties to advance enterprise resilience. What success looks like in this role: * Enterprise risks are consistently identified, assessed, and embedded into business planning and decision-making across all departments. * Leadership and committees use a clearly defined risk appetite and portfolio view to guide strategic and operational choices. * Continuity plans are tested, validated, and trusted to mitigate disruptions - from cybersecurity to operational outages. * Emerging risks in behavioral and digital health (e.g., privacy, interoperability, telehealth compliance) are proactively managed and reported. * Leaders and staff demonstrate increased ownership of risk, with ERM principles applied in daily operations and governance. What we expect from you: * Bachelor's degree required; a master's degree or relevant certifications (e.g., COSO ERM, CRM, PMI-RMP) preferred. * 5+ years of progressive experience in risk management (8+ preferred). * Proven success in embedding risk management frameworks into business practices, not just developing them. * Ability to translate complex risk concepts into actionable strategies that support organizational objectives. * Familiarity with relevant laws, regulations, and industry standards in risk management, compliance, digital health, and business continuity. * Strong organizational skills and experience managing complex projects from end to end, with a track record of achieving measurable outcomes. * Demonstrated ability to work across functions and build strong relationships with senior leaders and operational teams. * High integrity, professionalism, intellectual curiosity, accountability, and adaptability in a rapidly changing environment. * Excited to work on a broad variety of risk areas, committed to confidentiality, and open to organizational change and growth. The target base salary range for this position is $129,000 - $159,350, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. * Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. * Employer sponsored 401(k) match of up to 2% for retirement planning * A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. * We offer competitive paid time off policies including vacation, sick leave and company holidays. * At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. * Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. * Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. * Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription * Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care * Up to $1,000 Professional Development Reimbursement a year. * $200 per year donation matching to support your favorite causes.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a Labor & Trust Sales Director to lead growth in the labor and Taft-Hartley fund market. This is a full-cycle sales role responsible for driving new business with trustees, benefits managers, and union leadership-bringing innovative, high-quality mental health solutions to working families nationwide. This person will play a pivotal role in expanding Spring Health's reach in the labor segment, building strong partnerships that align with the mission and values of organized labor. This is a full time, fully remote position, reporting to our VP Public Sector. Anticipated travel of 30% to headquarters and for prospect meetings. What you'll be doing: Manage the entire sales cycle for Labor & Trust opportunities, from pipeline generation through contract close. Partner with BDRs, Strategic Alliances, and channel partners to source and close new opportunities, while building your own relationships across unions, Taft-Hartley funds, and consultants that serve this business. Lead consultative sales conversations with trustees and benefits managers-uncovering needs, aligning on outcomes, and tailoring Spring Health's value proposition. Deliver compelling presentations, demos, proposals, and ROI analyses that clearly articulate the benefits for trustees, union members and their families. Collaborate with internal teams (CS and Implementation, specifically) to ensure product-market alignment and share insights from the labor segment that inform our go-to-market strategy. Build business cases and contracts that support the unique governance, funding, and decision-making processes of labor and trust clients. Represent Spring Health at labor conferences, trustee summits, and industry events (travel ~30%). Consistently meet and exceed sales targets by focusing on strategic, high-value accounts. What success looks like in this role: Achieving and exceeding sales quota in the Labor & Trust segment. Building trusted, long-term relationships with union leadership, trustees, and consultants. Elevating Spring Health's visibility and credibility as a partner to organized labor. What we expect from you: 8+ years of Enterprise sales experience with a strong track record of quota attainment, including at least 5 years selling benefits, healthcare, or SaaS solutions to labor & trust, union, or Taft-Hartley clients Deep understanding of union benefit structures, trust governance, and decision-making processes. Proven track record of closing 6-figure+ enterprise deals and consistently achieving quota. Exceptional relationship-building, communication, and negotiation skills. Entrepreneurial mindset-self-starter who thrives in a fast-paced, mission-driven environment. Empathy and emotional intelligence; ability to engage with diverse stakeholders across industries and union structures. Passion for transforming mental health care for working people and their families. Willingness to travel up to 30% for client meetings and events. The target base salary range for this position is $180,000 - $200,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Head of Sales & CS Operations, the Senior Sales Operations Analyst will be a strategic partner to sales leadership, taking ownership of sales forecasting, pipeline health, and process optimization. This remote role is part of the Sales Operations team and plays a critical role in driving revenue growth and operational excellence. What you'll be doing: Own and continuously improve our pipeline reporting and forecasting partnering closely with sales leadership (BDR, Strategic Alliances, Channel Partnerships, Public Sector Sales) to ensure accuracy and insight. Analyze pipeline health and implement strategies to maintain high-quality opportunities across the funnel. Develop and maintain dashboards and reports that provide real-time insights into sales performance, pipeline metrics, and business trends. Lead and execute cross-functional projects that enhance sales processes, tooling, and data integrity. Act as a subject matter expert in Salesforce, collaborating with admins and enabling the sales team with efficient processes and system enhancements. Standardize reporting and analytics to support internal business reviews, leadership updates, and strategic planning. Provide proactive insights and recommendations to optimize territory planning, quota setting, and incentive design. What success looks like in this role: Forecast accuracy maintained within ±5% across quarters 90%+ of pipeline consistently meeting hygiene standards (stage, close date, value accuracy) Sales team satisfaction score of 4.5+ for analytics and reporting tools Delivery of 2+ strategic analytics projects per quarter Reporting tools adopted and used consistently by 90%+ of sales leadership What you'll bring: Required: 3-5 years of experience in sales operations or business operations, preferably in a high-growth SaaS environment Proven track record of partnering with sales leadership to deliver strategic insights and improve forecasting accuracy Deep understanding of sales processes, pipeline management, and funnel metrics Proficiency in Salesforce with 2+ years of hands-on reporting/dashboard experience; CRM Analytics a plus Advanced Excel/Google Sheets skills (e.g., VLOOKUP, SUMIFS, COUNTIFS, Pivot Tables, Data connections) Preferred: Bachelor's degree in Business, Finance, Economics, or related field Experience with BI tools (e.g., Looker, Tableau) Strong communication, collaboration, and stakeholder management skills The target base salary range for this position is $106,400 - $138,400, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Payer Success Principal to join our team. Reporting to the Head of Customer Success for Payers and Partners, you will serve as a dedicated relationship owner, advocate, and leader overseeing Spring's largest and most strategic, integrated payer partnership. You will spearhead critical cross-functional initiatives, retention, growth, and serve as a trusted consultant to the health plan's leadership. Spring Health is backed by an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry, and backed by prominent VCs including Rethink, Work-Bench, RRE, and General Catalyst. What you'll be doing: Serve as the senior leader and dedicated strategic partner for Spring Health's largest health plan customer Develop and maintain collaborative working relationships with health plan leadership to spearhead initiatives that drive meaningful results Consistently demonstrate Spring Health's value proposition and link to customer's defined success metrics Own the customer lifecycle from implementation to engagement strategies to contract upsells and renewals. This will include: Timely action plans and account planning Engagement communication ideation, strategy & execution Ongoing reporting and insights to deliver data-driven recommendations Business review creation and presentation to senior health plan executives Work cross-functionally to provide key customer feedback and process improvements Drive variable revenue through targeted engagement strategies Play a critical role in the continuous improvement of our customer success processes, ensuring we exceed customer expectations What we expect from you: Bachelor's degree or higher preferred 10-15 years of experience in account management/customer success/healthcare management, preferably at an early stage company Prior experience leading and developing national and regional payer relationships is highly preferred Exceptional project management skills and organization Innate ability to thrive in fast-paced environments Outstanding communication skills with a thoughtful and collaborative approach to relationships Humility, resourcefulness, directness, ambition, professionalism Proven ability to question, probe, and challenge partners to ensure their ultimate needs are met A deep passion for transforming the U.S. healthcare system, especially mental health Experience in upselling and retaining customers to drive additional revenue (recurring and variable) Willing and able to travel as necessary (10-15%) What we'd love to see: Previous exposure to the complexities and challenges in US healthcare Demonstrated passion for, and understanding of, mental illness and the broader U.S. healthcare system Experience using data visualization techniques to present key findings Experience with member communication strategies Proven track record of portfolio retention and growth across national and regional health plans Extensive experience working cross-functionally with sales, finance, legal, marketing, operations, product, and engineering teams Why you'll like working at Spring Health: Big mission: we're revolutionizing the mental health industry The challenge: make a big impact by joining a fast-growing team in its early stages Good benefits: we offer health, dental and vision benefits as well as access to mental health care on Spring Health Great people: make an impact on something that truly helps people alongside an incredible team We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously: The patient comes first. We are serious about our mission and about the end-game - of transforming and saving lives Clinical evidence serves the patient. We are serious about our evidence-based foundation Move fast. We execute quickly and efficiently without compromising on ethics or quality Be open and honest. We avoid politics and are direct with each other - about the good and the bad Decide, decide, decide. We don't sit on decisions for too long and are comfortable making decisions even in the face of ambiguity The target base salary range for this position is $160,000- $200,000 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location , internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. EAP Management Consultation is a unique and exciting opportunity within Spring Health high quality consultations regarding workplace concerns to account human resource representatives, management, and employees. This role will report to the Spring Health Clinical Manager. This is a 9 month temporary position with the potential to transition to a full-time, benefits-eligible role based on performance and business needs. What you'll be doing: Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 8am-4pm EST, but you may sit out of any time zone. Coordinate critical incident response requests Deliver virtual critical incident response requests Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees. Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements. Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers. Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers. Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment). Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up. Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. Act as a subject matter expert on the key customer including the customer's benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer. Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements. What we expect from you: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required) SAP qualified preferred CEAP certification preferred Supervisory experience and/or experience working with management and human resource professionals preferred Crisis management and SUD experience Familiarity with basic terminology and concepts used in employee assistance/human services programs EAP experience Experience delivering and coordinating critical incident response required Experience working with diverse populations (bilingual preferred) Knowledge of healthcare settings and community resources Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks Excellent written and verbal communication skills Able to go above and beyond and to multi-task and context switch The target base hourly range for this position is $38.46 - $48.72 hourly. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. As Manager, Payer Integrations, you will oversee Spring Health's payer integration portfolio-owning performance for the CSN book of business, leading a growing team of Payer Integration Managers, and driving high-quality, on-time integrations with health plans and TPAs. You'll build cross-functional processes that accelerate implementations, reduce DSO, and increase clean-claim rates while acting as a trusted partner to internal teams and external payer contacts. This is a full-time, remote position on our team reporting to the Director, Payer Revenue Programs. What You'll be doing: Own a portfolio of payer integrations, driving clean claims, faster payments, and improved accuracy across systems. Set and achieve key metrics including clean-claim rate, denial reductions, DSO, and launch timelines. Lead and grow a team of Payer Integration Managers, fostering clarity, development, and accountability. Prioritize and resource a high-impact pipeline of integrations and escalations based on business risk and revenue. Manage end-to-end payer launches-requirements, testing, and workflows across EDI, benefits, portals, and more. Identify and resolve barriers in claims logic, provider data, and configuration to ensure seamless adjudication. Partner across Billing, Benefits, Legal, and more to create repeatable playbooks and system-wide solutions. Build and evolve a payer KPI dashboard to monitor and optimize performance. Represent Spring Health with payers, building strong relationships and aligning on implementation and operations. Drive automation, tooling, and process improvements to reduce manual work and accelerate cycle time. Lead special projects as needed, translating learnings into scalable, evergreen practices. What success looks like in this role: Delivery: Consistent, on-time launches that meet quality gates and SLA commitments. Revenue-cycle impact: Improved clean-claim rate, DSO, first-pass acceptance, and reduction in denials and rework. Team performance: Hiring, development, retention, and readiness of a 3+ person integrations team. Operational maturity: Adoption of SOPs, dashboards, and automation that scale performance and reduce cycle times. Cross-functional trust: Clear, proactive communication and reliable execution that strengthens partnerships inside and outside Spring. What We Expect From You: Minimum qualifications 5+ years of relevant experience in payer integrations/relations, healthcare implementation, or RCM within payer/provider ecosystems. 2+ years of experience directly managing a team, with demonstrated success in coaching, developing talent, and driving team performance in a fast-paced, cross-functional environment. Expert knowledge of payer operations and claims adjudication, including benefit design, funding structures, eligibility, and payment workflows. Hands-on expertise with HIPAA/ EDI (837, 835, 270/271), clearinghouses, payer portals, roster/CAQH workflows, EFT/ERA. Demonstrated success leading integration projects end-to-end-planning, execution, testing, launch, -with measurable KPI improvements (DSO reduction, denial reduction, clean-claim success). Advanced analytical and problem-solving skills; ability to identify integration risks and craft innovative mitigation strategies. Exceptional communication and stakeholder management across technical and non-technical audiences; adept at presenting findings to senior leadership. Nice to have Bachelor's degree in Health Information Management Systems (HIMS) or related field; Certified EDI Professional (CEP) or similar credentials. Experience with behavioral health, multi-state provider networks, and regulatory/compliance standards. Familiarity with Looker/BI, workflow tools (Asana/Jira), and integration platforms (e.g., Apero or similar). The target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Team Lead, Care Support, the Complaints & Grievances Coordinator - Temp will ensure timely, empathetic, and compliant resolution of member concerns. This role is part of the Care Support team and plays a critical role in the member complaint resolution process across Billing, Clinical, and Quality teams. This is a temporary position that is fully remote. This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred. Advance notice will be provided when possible. What you'll do: Monitor, triage, and address incoming member complaints and grievances through internal systems and support as appropriate Conduct thorough case reviews and collaborate with operations teams to gather documentation and context Draft formal responses and ensure timely resolution in compliance with internal SLAs and regulatory guidelines Maintain accurate records and documentation of all case activity Work closely with Operations Compliance to track and pursue the resolution of grievances Identify trends and surface feedback to improve service quality and satisfaction What success looks like: 100% of flagged cases acknowledged and resolved within SLA Timely completion of support tickets, within regulatory and internal resolution times High internal satisfaction with communication and coordination What you'll bring: Minimum Qualifications: 2+ years experience in a healthcare, behavioral health, or insurance environment Strong understanding of grievance processes, regulatory timelines, and privacy standards (e.g. HIPAA) Excellent written communication skills, strong attention to detail Excellent organizational and time-management skills Empathy-driven, customer-first approach in sensitive scenarios Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.) Preferred: Knowledge of DMHC, NCQA, CMS and other regulatory bodies preferred Experience in a digital health or startup environment Experience with CRM or case tracking tools like Zendesk, or similar The target base salary range for this position is $26.05 - $32.18. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Senior Network Operations Manager to join our Specialty Care team. This team is responsible for building out new programs to support our highest acuity members. In this role, you will lead and enhance provider network operations for our Specialty Care teams, ensuring the highest standards in provider vetting for our programs. You'll work cross-functionally with Clinical and Provider Operations to create processes and improve how we evaluate, onboard, and operationalize providers. You'll also help drive efficiency and scalability for our clinical team by improving workflows, creating tools, and leveraging data to inform decisions. You'll report into the Director of Operations, Specialty Care. This is a full time, remote position on our team reporting to the Director of Operations, Specialty Care. Occasional travel may be required for in-person team events. What you'll be doing: Provider Vetting & Network Operations Build and maintain an internal provider vetting framework in partnership with Provider Operations and Clinical teams Define and document vetting criteria and workflows, integrating feedback loops from internal stakeholders and clinical partners Manage and execute the provider vetting process across multiple specialties, ensuring a consistent, high-quality standard for all Specialty Care providers Workflow Optimization & Efficiency Collaborate with internal Clinical teams to design and document SOPs for providers Identify opportunities to support referrals through AI-based tools or workflow automation, improving efficiency and consistency Serve as an operational lead to troubleshoot and evolve internal referral pathways for high-acuity member needs Track and analyze key metrics to inform process improvements and support clinical team performance Capacity Planning & Scalability Forecast provider network needs based on referral volume and member demand Partner with internal teams to identify gaps in provider capacity and prioritize vetting efforts accordingly Support the design of scalable systems and processes that align network growth with demand What success looks like in this role: A standardized, high-quality internal provider vetting process is established and maintained Provider operations scales effectively to meet growing Specialty Care needs Provider network capacity aligns with demand, supporting timely access to care Clinical teams experience reduced manual burden through process improvements and tools What we expect from you: 6+ years of experience in operations, provider or network management, consulting, or healthcare delivery systems 4+ years working in healthcare, preferably in a provider network, payor operations, healthcare administration or clinical coordination setting Demonstrated ability to build and optimize processes in cross-functional, high-complexity environments Strong project management and documentation skills; able to bring clarity across multiple stakeholders Analytical mindset; comfortable working with data to evaluate provider quality, forecast demand (including capacity planning), and drive operational efficiency Attention to detail, follow-through, and ability to manage competing priorities Strong written and verbal communication skills; able to synthesize complexity for diverse teams The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way. This is a full-time, remote position reporting into the Manager of Customer Success. What you'll be doing: * Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers. * Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product. * Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal. * Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health. * Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations. * Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience. * Participate in ongoing weekly team meetings and training to continue to enhance product knowledge. * Assist sales team with finalist calls and provide customer references as needed. What success looks like in this role: * Meet or exceed goals for role KPIs: * Achieve 100% Net CACV Retention (effectively Net Revenue Retention) for your book of business * Executing on renewals and upsells and driving variable revenue will all contribute to your and your team's Net CACV Retention numbers What we expect from you: * You have 3+ years of experience in account management, customer success, implementation or healthcare management. * You have experience in upselling and retaining customers to drive additional revenue. * You have experience using SaaS-based solutions and platforms. * You have experience owning the life cycle contract renewals. * You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction. * You have experience adhering to and achieving outlined KPIs. * You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM. * You have a deep passion to transform the U.S. healthcare system, especially mental health. * You have the willingness and ability to travel as needed (approx. 15%). * You have a Bachelor's degree or higher, preferred. The target base salary range for this position is $86,000 - $106,250, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. * Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. * Employer sponsored 401(k) match of up to 2% for retirement planning * A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. * We offer competitive paid time off policies including vacation, sick leave and company holidays. * At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. * Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. * Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. * Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription * Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care * Up to $1,000 Professional Development Reimbursement a year. * $200 per year donation matching to support your favorite causes.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a Senior Manager, Commercial Sales to lead a high-performing team of 4-8 Account Executives and capture a significant opportunity in the HR/Benefits market. In this role, you will drive revenue by developing talent, scaling best practices, and partnering cross-functionally to optimize go-to-market execution. You will report into the Director of Commercial Sales. This role is full-time and can be fully remote, however, east coast base and NYC accessible is preferred. Occasional travel may be required for in person team meetings or events. What you'll be doing: Lead, coach, and develop a team of full-cycle sales reps focused on selling into HR and Benefits leaders at mid-market enterprises (750-2,000 employees). Drive performance through structured onboarding, ongoing coaching, and skill development to ensure every rep is equipped to exceed quota. Partner with Marketing, Customer Success, and Product teams to build scalable go-to-market strategies and improve sales execution. Own team pipeline management, forecasting accuracy, and business reviews with the VP of Sales to ensure predictable revenue outcomes. Represent the company at client meetings, industry events, and conferences to expand market presence and strengthen executive relationships. Occasional travel may be required for such events. Contribute strategic insights and innovative approaches to positioning our solutions in a competitive HR/Benefits market. What success looks like in this role: Achieve sales targets as assigned Hire, develop and retain talent Collaborate cross functionally to drive new pipeline and wins What we expect from you: Previous track record of success in achieving sales targets 2+ years of sales leadership experience Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.) Strong working knowledge of the benefits space Proactive approach to activating new customers Experience developing creative solutions to complex problems Strong statistical and analytical skills The ability to travel up to 10% of the year (if required) The target base salary range for this position is $132,000 - $165,000 with a OTE range of $264,000 - $330,000 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location , internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available. Employer sponsored 401(k) match of up to 2% A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management. Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Corporate Compliance Officer and partnering closely with Security, Legal, Operations, and Quality teams, the Senior ERM Specialist will strengthen Spring Health's enterprise resilience by embedding risk management into daily operations and strategic planning. This role will identify and address enterprise risks across compliance, digital health, cybersecurity, and business continuity, ensuring our frameworks translate into practical, action-oriented solutions. This is a full-time, fully remote position that requires healthcare compliance and Enterprise Risk Management experience. You will do this by: Supporting leadership in operationalizing Spring Health's risk appetite and tolerance, embedding ERM into strategy-setting, business planning, and decision-making. Defining consistent risk criteria (likelihood, impact, velocity, resilience) and maintaining dynamic risk profiles and a portfolio view that adapts to business changes, digital health innovations, and regulatory shifts (ISO & COSO). Monitoring internal and external risk indicators, including those specific to behavioral and digital health (e.g., telehealth regulation, data privacy, interoperability). Assessing risks tied to significant organizational changes, new initiatives, or market disruptions, ensuring agility and responsiveness (COSO: substantial change; ISO: dynamic). Guiding business areas in designing and executing mitigation and business continuity plans, and validating corrective actions through closure for effectiveness and sustainability. Preparing clear, decision-oriented reporting for the ERM Committee, senior leadership, and other stakeholders, leveraging risk registers, analytics, and technology platforms. Collaborating across Corporate Compliance, Information Security, Quality, and Legal to align ERM with compliance, continuity, and resilience frameworks, and providing a portfolio-level risk view to support governance and oversight. Promoting a risk-aware culture aligned with Spring Health's mission through training and education that incorporate diverse perspectives. Continuously reviewing and refining ERM processes to reflect industry best practices, COSO principles, and ISO 31000 standards. Performing other related duties to advance enterprise resilience. What success looks like in this role: Enterprise risks are consistently identified, assessed, and embedded into business planning and decision-making across all departments. Leadership and committees use a clearly defined risk appetite and portfolio view to guide strategic and operational choices. Continuity plans are tested, validated, and trusted to mitigate disruptions - from cybersecurity to operational outages. Emerging risks in behavioral and digital health (e.g., privacy, interoperability, telehealth compliance) are proactively managed and reported. Leaders and staff demonstrate increased ownership of risk, with ERM principles applied in daily operations and governance. What we expect from you: Bachelor's degree required; a master's degree or relevant certifications (e.g., COSO ERM, CRM, PMI-RMP) preferred. 5+ years of progressive experience in risk management (8+ preferred). Proven success in embedding risk management frameworks into business practices, not just developing them. Ability to translate complex risk concepts into actionable strategies that support organizational objectives. Familiarity with relevant laws, regulations, and industry standards in risk management, compliance, digital health, and business continuity. Strong organizational skills and experience managing complex projects from end to end, with a track record of achieving measurable outcomes. Demonstrated ability to work across functions and build strong relationships with senior leaders and operational teams. High integrity, professionalism, intellectual curiosity, accountability, and adaptability in a rapidly changing environment. Excited to work on a broad variety of risk areas, committed to confidentiality, and open to organizational change and growth. The target base salary range for this position is $129,000 - $159,350, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. The Senior Clinical Program Manager plays a pivotal role in advancing Spring Health's leadership in responsible and ethical AI innovation for mental health. This role combines clinical expertise, stakeholder facilitation, and an understanding of AI systems to guide the work of the AI Safety & Ethics in Mental Health Council and ensure that AI product development is grounded in clinical integrity, safety, and compassion. This role will reside in our Clinical Product team under the Chief Medical Officer and collaborate across Clinical, Product, Research, and Legal/Compliance teams to build and implement the processes, reviews, and structures that support the rapid and responsible development of AI tools for mental health. This is a full-time, fully remote position and occasional travel may be required for team or company events. What you'll do: AI Safety & Ethics Council Leadership Program manage the AI Safety & Ethics in Mental Health Council, including meeting facilitation, agenda planning, documentation, and implementation of recommendations. Partner with executive sponsors and Council members to ensure a rapid feedback loop for the development of VERA-MH, the first open-source benchmark for safe and ethical AI for mental health use cases. Clinical Oversight & Product Collaboration Serve as the clinical representative in AI product development, helping teams design and evaluate models and features that are safe, clinically appropriate, and patient-centered. Review and assess AI use cases, prototypes, and outputs for clinical accuracy, relevance, and potential risk. Coordinate new product features across the larger clinical product development to ensure a clinically sound, high-quality user experience. Collaborate with Product, Data Science, and Clinical teams to evolve clinical quality criteria and review processes for AI-driven tools. Provide feedback on human-in-the-loop systems, escalation protocols, and mitigation strategies for ensuring safe AI products. What success looks like in this role: Strengthen and Scale the AI Safety & Ethics Council's Impact Create and distribute decks and pre-read materials for quarterly council meetings Ensure 100% on-time delivery of Council recommendations to the relevant Product and Clinical teams. Support the development of the Council's go-forward strategy, including working norms, members, comms cadence, etc. Advance Clinical Validation of AI Products Contribute to peer-reviewed publications showcasing Spring's leadership in AI safety in mental health. Build clinical safety tooling to pursue a goal of zero bad AI outcomes Build AI clinical tooling to hit utilization & safety targets set by the product team What you'll bring: 5+ years of experience in clinical operations, healthcare technology, or digital health, with exposure to AI, data science, or product development. Independently licensed with a masters or doctoral level license in a mental health field (LPC/LMHC, LSW, PhD/PsyD, MD) and demonstrated ability to translate clinical expertise into operational and product guidance. Proven experience coordinating complex, cross-functional initiatives with multiple stakeholders. Strong understanding of AI systems, associated risks in healthcare, and best practices for AI safety, fairness, and transparency. Exceptional communication, facilitation, and stakeholder management skills, with experience engaging clinicians, engineers, product managers, and executives. Analytical and structured problem-solving abilities, with attention to detail and an ability to balance clinical rigor with practical implementation. Familiarity with regulatory and ethical frameworks (e.g., HIPAA, GDPR, APA ethics, FDA's digital health guidance) is a plus. Experience in mental or behavioral health settings strongly preferred. The target base salary range for this position is $172,400 - $190,000 , and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary based on experience, location, internal pay equity, and other relevant considerations. We review all employee compensation annually using the Radford Global Compensation Database to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.