Technical Support Technician jobs at Fluor Corporation

Valley Asphalt is looking for an IT Support Specialist to join our team! Key Benefits: $0 Deductible health insurance with low-cost premiums Profit Sharing 401k with market-leading employer match Dental and vision coverage Paid Time Off: 18 days starting in year one Paid holidays Tuition Reimbursement Additional company-paid benefits includes Short Term/Long Term Disability -and Life Insurance Our Information Technology Division will provide you with consistent work diversity and will allow you to own the projects you are working on. The company provides the available resources needed to perform the job effectively. How you will make an impact: Correspond and follow up on technical support incidents and requests submitted via incident management portal, phone, email, and walk-ups. Independently investigate and implement appropriate solutions to technical issues. Deliver IT support for a variety of business class hardware, software and IT solutions. Provide support for networking and a variety of Microsoft Software (Windows OS's, Microsoft Office Suite). Recognize and identify reoccurring problems, creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement. Perform basic user administration in a client server environment. Maintain IT procedures and documentation. Maintain equipment inventory. Core Skills and Competencies: Strong customer service skills with a professional, respectful, and courteous approach to assisting end users. Proficient in diagnosing, troubleshooting, and resolving hardware, software, and network issues across various devices including Windows OS computers, smartphones, laptops, and tablets. Ability to perform software and hardware installation and maintenance tasks. Experience using Incident Management systems to log, track, update, and resolve technical support requests. Skilled in account administration tasks such as password resets and account unlocks. Excellent communication skills to guide end users through diagnostic procedures and provide clear technical instructions. Problem-solving aptitude with the ability to anticipate and proactively resolve issues before escalation. Capability to prioritize, triage, and escalate more complex technical issues appropriately. Knowledgeable in IT policies and responsible asset management. Key Responsibilities: Act as the primary point of contact for IT support requests, delivering timely and efficient solutions. Provide one-on-one technical support to end users with a focus on customer satisfaction. Troubleshoot network connectivity and peripheral device issues. Manage account access and permissions for network resources. Maintain detailed and accurate incident logs, ensuring all parties are informed of status updates. Follow up with users after resolution to confirm issue closure and satisfaction. Collaborate with IT team members by escalating specialized issues when necessary. Contribute to maintaining a problem resolution knowledge base. Support IT projects, site installations, and company events, including occasional travel and extended hours as required. Exhibit professionalism, maturity, patience, and excellent communication throughout all interactions. EOE/M/F/Disabled/Veteran/DFSP

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces. Position Overview The Executive IT Support Engineer provides dedicated, on-site and remote technical support to C-level executives and senior leadership. The role will be based out of our New York City office. This role demands exceptional troubleshooting skills, discretion, and the ability to deliver white-glove service in a fast-paced, high-stakes environment. With minimal supervision, this role ensures seamless technology experiences for executives during corporate events, meetings, presentations, and day-to-day operations, with a strong emphasis on AV systems, device management, and secure communications. Key Responsibilities (Essential Duties and Functions) Serve as the primary IT support to provide personalized service for CRH's Group Leadership Team (GLT) at our New York City Office as well as all North American based GLT and CRH Board meetings and events. Provide support for visiting personnel at our New York City Office. Travel to domestic and international locations to set up and troubleshoot executive workstations, web conferencing systems, and network connectivity. Support executives with calendar integrations, email configurations, and secure file access across devices. Ensure data security and privacy compliance, especially during travel and remote sessions. Coordinate with internal IT teams to escalate and resolve complex issues quickly, efficiently, and privately. Maintain and update documentation for executive systems, preferences, and support history. Provide on-site support during high-profile meetings, investor presentations, and events. Proactively monitor and optimize device performance and user experience. Qualifications Strong knowledge of Windows, mac OS, iOS, Android, and enterprise tools; Microsoft 365, Zoom, Teams, and VPNs. Experience with AV equipment a plus, including: Executive Board & Conference room setups (projectors, TVs, microphones, speakers, audio control boards, etc.) Video conferencing systems like Zoom and Teams Rooms and Clients Troubleshooting and configuring AV hardware and software for live events Experience with mobile device management (MDM) and endpoint security. Excellent communication and interpersonal skills with a customer-first mindset. Ability to travel around 50% of the time, including international trips. Education/Experience Bachelor's degree in Information Technology, Computer Science, or related field. 5-8 years of experience in executive-level IT support, preferably in a fast-paced corporate environment. Certifications such as ITIL, CompTIA A+/Network+, MCP, or AVIXA CTS are a plus. Work and Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Safely lift 5-30 pounds regularly, up to 50 pounds occasionally. Available for on-call work or weekend work as needed. Travel overnight as needed. Pass background check, alcohol, and drug testing. Preferred Traits Discreet and trustworthy with access to sensitive executive data. Calm under pressure, especially during live events or travel disruptions. Technically agile-able to troubleshoot across platforms and environments. Highly organized and proactive in anticipating executive needs. Work Environment Normal office working conditions in addition to occasion industrial plant sites and quarries, requiring the usage of personal protective equipment, e.g. hard hat, steel-toed boots, and safety glasses. Compensation $115,000 - $140,000 annual salary The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

The Level II Help Desk Technician provides advanced technical support to internal customers, ensuring a secure, reliable, and efficient IT environment across the organization. This role requires strong analytical and troubleshooting skills, broad technical expertise, and excellent communication abilities. The ideal candidate demonstrates both independence in handling complex issues and strong teamwork within a multi-site IT support structure. The technician will resolve escalated support requests across all IT platforms, maintain a high standard of customer service, and contribute to continuous improvement of IT processes. This role includes a special emphasis on Mobile Device Management (MDM) for both iOS and Android devices. Bilingual fluency in English and Spanish is required. This position is 100% onsite. Job Responsibilities: Mindset: Cultivate and promote a growth mindset within the IT team, encouraging continuous learning, innovation, and adaptability. Customer Service: Model excellent customer service by clearly communicating the solution to the end user while demonstrating patience and empathy. Mentoring: Provide guidance to less senior technicians, helping to enhance their technical skills. Problem Resolution: Diagnose and resolve complex technical issues, including software, hardware, and network problems. Incident Management: Handle incidents and service requests within the Zendesk Ticketing system, ensuring timely resolution and compliance with SLA performance metrics. Mobile Device Management (MDM): Configure, manage, and support mobile devices (smartphones, tablets) across various platforms (iOS, Android) using Mobile Device Management (MDM) solutions such as MAAS 360, Apple Business Manager, KNOX and Intune. Subject matter expert for the broader IT team. System Administration: Perform advanced tasks in Active Directory, Exchange, and File Administration. Network Support: Assist in managing and troubleshooting network-related issues, including RDS / Terminal Services remote access. Security: Identify and mitigate security threats, including phishing and malware, using various cybersecurity tools. Assist with remediating high-risk vulnerabilities. Documentation: Create and update technical documentation, knowledge base articles, and standard operating procedures. Project Support: Assist with IT projects, including deployments, migrations, and upgrades. Hardware, OS and Software: Install, configure, and troubleshoot more complex hardware and software issues (SAGE, Paperless). In depth knowledge of Windows 10/11 operating systems. Remote Support: Provide remote support for multiple locations and occasionally conduct site visits, which may include overnight stays. Local travel to other branch locations within 3-20 miles as needed. Availability: Provide weekend or after-hours support as needed. Necessary Skills & Experience: Education: Bachelor's degree in information systems, Computer Science, or a related field (preferred), OR equivalent technical certifications. Experience: 3-5 years of relevant help desk or technical support experience. Technical Proficiency: Advanced knowledge of Windows 10/11 operating systems, Active Directory, Exchange, and network protocols. Communication: Excellent verbal and written communication skills. Problem-Solving: Strong analytical and problem-solving abilities with a focus on customer satisfaction. Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate (preferred but not required). BILINGUAL IN ENGLISH AND SPANISH IS A REQUIREMENT OF THIS POSITION Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs. Perks & Pluses: Medical, Dental, Vision, FSA 401(k) with company match. 9 paid holidays per year. Paid vacation and sick leave Technical conference participation and/or advanced technical IT training. Salary Range: $30 - $32 per hour Join an elite team of IT professionals who have a proven technical track record for superior customer service. At Gothic Landscape, the customer comes first, and a successful team member will go above and beyond to ensure the IT needs of the company are met. Here at Gothic Landscape, we believe that your success is our success. Apply today and experience a wonderful and rewarding career in IT!

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development. Suffolk - America's Contractor - is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of “Top CM-at-Risk Contractors.” For more information, visit *************** and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. Position: Suffolk is currently seeking an Energy Marshall to implement learning, provide consistency, and drive rigor into energy isolation and electrical safety programs. Responsibilities: Reviewing the Electrical Energization Safety Program with the electrical contractor and commissioning authority Involvement with all stored energy systems - gas, water, steam, air. Organizing and scheduling Pre-Energization meetings Confirming individuals working on energized / de-energized equipment are Qualified Work based on NFPA 70E, OSHA, or an accepted qualified electrical safety training standard. Delivering a project specific Electrical Safety Orientation to employees who will be working on energized or de-energized equipment Reviewing the electrician's LOTO plan and verifying it is accurate and managed properly. Reviewing electrician and vendor AHA's. Confirming receipt of the approved coordination study and all arc flash labels have been applied to the equipment. Tracking and confirming all required QA/QC is complete and documentation has been submitted. Reviewing the daily Pre-Task Plan for energization activities. Implementing adequate communication to the project team that identifies daily high-risk activities, energized equipment and spaces, barriers, and off-limit spaces. Confirming all pre-energization steps have been completed. Conducting pre-energization daily walks with the electrician and project stakeholders. Performing end-of-day walks for electrical equipment to confirm all systems are secure. Confirming adherence to the LOTO plan and isolation requirements. Confirming adequate signage and barriers are installed for electrical rooms and spaces with energized equipment. Confirming an adequate access control plan is in place for electrical rooms and spaces with energized equipment. Qualifications: BA/BS + 5 years of related experience or demonstrated equivalency of experience and/or education Able to understand the safe installation of electrical equipment and various voltages, equipment types, and AC/DC systems Knowledge of pressurized mechanical lines, compressed gas and air. Experience in construction and electrical commissioning standards and practices. Experience communicating complex technical solutions and concepts to engineers and non-engineers. Ensure audit site practices against written standards as part of assurance role. Ability to Interpret line drawings and system redundancies to ensure design of LOTO systems are 100% effective and in compliance with customer standards. While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking. Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development. Suffolk - America's Contractor - is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of “Top CM-at-Risk Contractors.” For more information, visit *************** and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. Position: Suffolk is currently seeking an Energy Marshall to implement learning, provide consistency, and drive rigor into energy isolation and electrical safety programs. Responsibilities: Reviewing the Electrical Energization Safety Program with the electrical contractor and commissioning authority Involvement with all stored energy systems - gas, water, steam, air. Organizing and scheduling Pre-Energization meetings Confirming individuals working on energized / de-energized equipment are Qualified Work based on NFPA 70E, OSHA, or an accepted qualified electrical safety training standard. Delivering a project specific Electrical Safety Orientation to employees who will be working on energized or de-energized equipment Reviewing the electrician's LOTO plan and verifying it is accurate and managed properly. Reviewing electrician and vendor AHA's. Confirming receipt of the approved coordination study and all arc flash labels have been applied to the equipment. Tracking and confirming all required QA/QC is complete and documentation has been submitted. Reviewing the daily Pre-Task Plan for energization activities. Implementing adequate communication to the project team that identifies daily high-risk activities, energized equipment and spaces, barriers, and off-limit spaces. Confirming all pre-energization steps have been completed. Conducting pre-energization daily walks with the electrician and project stakeholders. Performing end-of-day walks for electrical equipment to confirm all systems are secure. Confirming adherence to the LOTO plan and isolation requirements. Confirming adequate signage and barriers are installed for electrical rooms and spaces with energized equipment. Confirming an adequate access control plan is in place for electrical rooms and spaces with energized equipment. Qualifications: BA/BS + 5 years of related experience or demonstrated equivalency of experience and/or education Able to understand the safe installation of electrical equipment and various voltages, equipment types, and AC/DC systems Knowledge of pressurized mechanical lines, compressed gas and air. Experience in construction and electrical commissioning standards and practices. Experience communicating complex technical solutions and concepts to engineers and non-engineers. Ensure audit site practices against written standards as part of assurance role. Ability to Interpret line drawings and system redundancies to ensure design of LOTO systems are 100% effective and in compliance with customer standards. While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking. Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development. Suffolk - America's Contractor - is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of “Top CM-at-Risk Contractors.” For more information, visit *************** and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. Position: Suffolk is currently seeking an Energy Marshall to implement learning, provide consistency, and drive rigor into energy isolation and electrical safety programs. Responsibilities: Reviewing the Electrical Energization Safety Program with the electrical contractor and commissioning authority Involvement with all stored energy systems - gas, water, steam, air. Organizing and scheduling Pre-Energization meetings Confirming individuals working on energized / de-energized equipment are Qualified Work based on NFPA 70E, OSHA, or an accepted qualified electrical safety training standard. Delivering a project specific Electrical Safety Orientation to employees who will be working on energized or de-energized equipment Reviewing the electrician's LOTO plan and verifying it is accurate and managed properly. Reviewing electrician and vendor AHA's. Confirming receipt of the approved coordination study and all arc flash labels have been applied to the equipment. Tracking and confirming all required QA/QC is complete and documentation has been submitted. Reviewing the daily Pre-Task Plan for energization activities. Implementing adequate communication to the project team that identifies daily high-risk activities, energized equipment and spaces, barriers, and off-limit spaces. Confirming all pre-energization steps have been completed. Conducting pre-energization daily walks with the electrician and project stakeholders. Performing end-of-day walks for electrical equipment to confirm all systems are secure. Confirming adherence to the LOTO plan and isolation requirements. Confirming adequate signage and barriers are installed for electrical rooms and spaces with energized equipment. Confirming an adequate access control plan is in place for electrical rooms and spaces with energized equipment. Qualifications: BA/BS + 5 years of related experience or demonstrated equivalency of experience and/or education Able to understand the safe installation of electrical equipment and various voltages, equipment types, and AC/DC systems Knowledge of pressurized mechanical lines, compressed gas and air. Experience in construction and electrical commissioning standards and practices. Experience communicating complex technical solutions and concepts to engineers and non-engineers. Ensure audit site practices against written standards as part of assurance role. Ability to Interpret line drawings and system redundancies to ensure design of LOTO systems are 100% effective and in compliance with customer standards. While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking. Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Responsibilities Ensure production area is safe to work, productive and has required inventory Maintain production machines and equipment Ensure equipment and work floor is clean, safe, and well-maintained Required Qualifications Strong Communication skills Ability to follow instructions Good organization skills Forklift experience Familiar with documents, including but not limited to bill of lading and packing slips Basic computer skills Preferred Qualifications Current Zachry or Zachry ROF'ed employee. Knowledge of production Problem Solving Skills Physical Requirements Employee will be required to adhere to large amounts of standing, walking, bending, squatting and lifting. Will talk and hear to communicate. Will use arms and hands to signal, grab, hold, turn, push, pull objects, materials, controls, and tools. May be required to lift, carry and move up to 50lbs. Will work at heights, climb ladders and stairways, work off platforms and man lifts, and may occasionally work out on an open structure using the appropriate fall protection requirements. Will be required to wear personal protective equipment (PPE) including but not limited to hard hat, safety glasses/goggles, ear plugs/muffs, masks/respirators, safety vests, gloves, and leather work boots.

Responsibilities * Ensure production area is safe to work, productive and has required inventory * Maintain production machines and equipment * Ensure equipment and work floor is clean, safe, and well-maintained Required Qualifications * Strong Communication skills * Ability to follow instructions * Good organization skills * Forklift experience * Familiar with documents, including but not limited to bill of lading and packing slips * Basic computer skills Preferred Qualifications * Current Zachry or Zachry ROF'ed employee. * Knowledge of production * Problem Solving Skills Physical Requirements * Employee will be required to adhere to large amounts of standing, walking, bending, squatting and lifting. Will talk and hear to communicate. Will use arms and hands to signal, grab, hold, turn, push, pull objects, materials, controls, and tools. May be required to lift, carry and move up to 50lbs. Will work at heights, climb ladders and stairways, work off platforms and man lifts, and may occasionally work out on an open structure using the appropriate fall protection requirements. Will be required to wear personal protective equipment (PPE) including but not limited to hard hat, safety glasses/goggles, ear plugs/muffs, masks/respirators, safety vests, gloves, and leather work boots.

Every minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. Job Description As a Tech Support Technician, this individual must be team oriented and flexible, and actively seek to share information and assist their peers. Possesses excellent communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains a high technical level of product knowledge. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Eagerness to work on and lead special projects, some of high visibility as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a strong knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries and project updates as needed. Troubleshoots, cross-trains, services, installs (deploys) and repairs X-Ray and CT X-Ray equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. When not on travel or on an assigned shift, individual will provide assistance to Area Supervisor, Regional or District Manager or Product Support Staff. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work. The Technical Support Technician must be an example for others to follow. Not only must they repair and maintain equipment at peak performance, they must exercise excellent communications skills to both internal and external customers, meet deadlines for scheduled work, complete all administrative tasks required for call completion and they must do so in a safe manner. They are expected to be the technical lead for their site/area. Responsible for driving continuous improvement of system performance and improving FST knowledge through on the job training. Possesses a high level of technical knowledge on the company's CT/X-Ray and Multiplexing technologies. Must be able to respond to emergency and non-scheduled calls for service on a daily basis within established response time goals. Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. Order, install, and return parts and manages repair parts cycle time. Maintains an accurate inventory of parts and tools. Reviews all logs for open issues and prepares formal reports to customers as necessary. Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. Ensures that tools and test equipment are properly maintained and calibrated. Assesses product/equipment performance based on field support data; recommends modifications or improvements. Seeks to provide technical support to customers and other service professionals as required. Drives continuous improvement of systems at the site/area level. When needed, act as a liaison between the customer and other departments/functions within the company. Works with the Technical Support Supervisor to facilitate onsite and virtual 24/7 support to the Americas Field Service Delivery team on technical escalations and the Americas Services Program Team to deliver quality installations across the Americas. Establishes and maintains a close relationship with other Technical Support Technicians, Senior Technical Support Technicians, Area Supervisor and/or District Manager in order to support the needs of the customer and remain aware of current technical trends. Provides guidance to the Service Delivery Team in analyzing and resolving field problems promptly. Escalates quality and safety issues encountered in the field. May perform short or long term project management functions for specific products or customers. May be called upon to work on equipment that has little or no documentation or training. May be called upon to service/repair equipment, perform equipment audits, or participate in projects outside of assigned site/area. Installs, repairs and maintains equipment in the field; provides customer training as required. May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports. Significant Travel required (up to 75%), and work hours other than Monday-Friday will be required. Comply with and ensure department compliance with Company health, safety and environmental policies. Comply with all applicable export control and security regulations. Required to successfully obtain and maintain government clearance(s). Other duties as required. Complying with and promoting all relevant legal requirements & Smiths policies and procedures, including business ethics, data protection and health & safety. Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation. This position requires a U.S. Personal Security Clearance. SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law. WORK ENVIRONMENT: Typically, the work environment will be in a classroom or laboratory environment. The job may also be performed off-site at the customer location. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate. Qualifications Engineering degree in related field (industrial, electrical, electronic, mechanical). Equivalence achieved through comparative work and life experience is acceptable (>10 years work experience in a related electrical or mechanical field service role). Experience: Minimum of 5 years' professional experience in the technical support of complex electrical and electronic equipment and preferably within the Military, Medical, or Security industry. Strong troubleshooting skills are required Must be an experienced user of MS Word, Excel, Power Point and Project Knowledge/skills: Must be able to solve potential complex customer situations as required A strong orientation for customer focus and teamwork will be required, including phone etiquette and conflict resolution The individual must be able to articulate and interpret complex technical concepts/questions Must have the capability to work on multiple projects, some of high visibility robust troubleshooting and problem-solving skills are required Must possess strong leadership and interpersonal skills Must be decisive, conscientious, interact well in a team environment, have a strong desire to learn, and be able to lead teams Must have above average troubleshooting skills, strong analytical problem solving skills, and the ability to interpret technical questions Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once Ability to convey complex technical details PHYSICAL/MENTAL REQUIREMENTS: Self-motivated, reliable, and accountable individual Must be able to lift/carry 80 lbs. Must be able to push/pull 200 lbs. Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation. Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility. Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment. Additional Information We offer… Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity PostersIf you'd like to view a copy of the company's affirmative action plan or policy statement, please email *************************. The compensation for this position ranges from $52,500.00 - $122,500.00/yr and will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ***************or call toll-free ************. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)

Responsibilities Ensure production area is safe to work, productive and has required inventory Maintain production machines and equipment Ensure equipment and work floor is clean, safe, and well-maintained Required Qualifications Strong Communication skills Ability to follow instructions Good organization skills Forklift experience Familiar with documents, including but not limited to bill of lading and packing slips Basic computer skills Preferred Qualifications Current Zachry or Zachry ROF'ed employee. Knowledge of production Problem Solving Skills Physical Requirements Employee will be required to adhere to large amounts of standing, walking, bending, squatting and lifting. Will talk and hear to communicate. Will use arms and hands to signal, grab, hold, turn, push, pull objects, materials, controls, and tools. May be required to lift, carry and move up to 50lbs. Will work at heights, climb ladders and stairways, work off platforms and man lifts, and may occasionally work out on an open structure using the appropriate fall protection requirements. Will be required to wear personal protective equipment (PPE) including but not limited to hard hat, safety glasses/goggles, ear plugs/muffs, masks/respirators, safety vests, gloves, and leather work boots.

Turner Industries is a fully diversified industrial contractor. We help move the world forward by providing responsive, innovative solutions designed to increase plant production, reduce costs, reduce downtime, and even prevent shutdowns. Headquartered in Baton Rouge, LA, Turner Industries has over 20,000 employees with offices and job sites across the United States. Our single-solution approach in the petrochemical, refining, energy, pulp and paper, and related industries has made Turner one of the nation's top industrial contractors and earned us the No. 1 spot on ABC's 2024 Top Performers list. People are at the heart of everything we do. Their safety, security, and satisfaction have always been our top priorities. For proof, look no further than our strong working relationships and extraordinary workforce. Turner Industries Group has an opening for an IT Support Technician I to join our Information Technology team in Baton Rouge, LA. The role of the Operations Support IT Technician I is to provide technical assistance to Turner employees in a friendly, reliable, and dependable manner. This includes but is not limited to processing incidents and requests from start to completion. The employee will utilize a combination of internal and external resources with the sole function of being the main point of contact for these service requests. Essential Qualifications: * Minimum High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience * Minimum of 6 months experience in an IT Support Role * Credentials preferred * Must be a customer service minded professional * Must possess excellent communication, interpersonal, organizational, and problem-solving skills * Post-offer drug/alcohol screen and physical evaluation and background check * Pass the required safety courses and comply with all required safety guidelines for OSHA, TWIC, and site-specific standards * Maintain a current valid Louisiana Driver's license * Meet Operations Support customer service standards * Some knowledge of computer and common software applications such as Microsoft Office and Google Workspace; ability to communicate effectively orally and in writing, understand and execute oral and written instructions, and organize workload; must have excellent interpersonal skills, be able to listen, understand and analyze problems over the phone is preferred but not necessary * Applicant/employee must not pose a direct threat to the health or safety of others in the workplace Functional Requirements: Address users in a friendly, courteous, and professional manner at all times; answer, evaluate and prioritize incoming voice and electronic customer requests; document all information given and received in the service desk application to track calls, emails, walk-ups, and project tasks; manage time and assignments efficiently to complete all ongoing projects, tasks, and deliverables; load and configure the company standard image on all new and existing computers; assist in maintaining an accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in the help desk system; adhere to all company and operations support policies, procedures, and standards; advise and instruct end users on the necessary activities to achieve solutions and minimize call back; answer users inquire in person and/or via telephone concerning computer issues including hardware, software, and network; install hardware and peripheral components including but not limited to monitors, keyboards, printers, and other misc. hardware; all hardware and software vendors to request service regarding defective products; participate in on-call rotation as assigned; perform additional assignments per supervisor's direction Compensation Final agreed upon compensation is based upon individual qualifications and experience. Benefits Depending on your employment status, benefits include health, dental, vision, life, ADD, voluntary life / ADD, disability benefits, leaves of absence, 401k, paid time off, paid holidays, telehealth access, and employee assistance program. Physical Involvement: Employee may be required to do the following: reaching in all directions; handling and manipulating objects and materials; coordinating the movement of eyes, hands and fingers to operate machines and equipment; lifting 30 to 50 pounds from ground level, waist level, and/or overhead; carrying objects, etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction; typing/data entry Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and/or protected veteran status in accordance with governing law.

Job Description Turner Industries is a fully diversified industrial contractor. We help move the world forward by providing responsive, innovative solutions designed to increase plant production, reduce costs, reduce downtime, and even prevent shutdowns. Headquartered in Baton Rouge, LA, Turner Industries has over 20,000 employees with offices and job sites across the United States. Our single-solution approach in the petrochemical, refining, energy, pulp and paper, and related industries has made Turner one of the nation's top industrial contractors and earned us the No. 1 spot on ABC's 2024 Top Performers list. People are at the heart of everything we do. Their safety, security, and satisfaction have always been our top priorities. For proof, look no further than our strong working relationships and extraordinary workforce. Turner Industries Group has an opening for an IT Support Technician I to join our Information Technology team in Baton Rouge, LA. The role of the Operations Support IT Technician I is to provide technical assistance to Turner employees in a friendly, reliable, and dependable manner. This includes but is not limited to processing incidents and requests from start to completion. The employee will utilize a combination of internal and external resources with the sole function of being the main point of contact for these service requests. Essential Qualifications: Minimum High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience Minimum of 6 months experience in an IT Support Role Credentials preferred Must be a customer service minded professional Must possess excellent communication, interpersonal, organizational, and problem-solving skills Post-offer drug/alcohol screen and physical evaluation and background check Pass the required safety courses and comply with all required safety guidelines for OSHA, TWIC, and site-specific standards Maintain a current valid Louisiana Driver's license Meet Operations Support customer service standards Some knowledge of computer and common software applications such as Microsoft Office and Google Workspace; ability to communicate effectively orally and in writing, understand and execute oral and written instructions, and organize workload; must have excellent interpersonal skills, be able to listen, understand and analyze problems over the phone is preferred but not necessary Applicant/employee must not pose a direct threat to the health or safety of others in the workplace Functional Requirements: Address users in a friendly, courteous, and professional manner at all times; answer, evaluate and prioritize incoming voice and electronic customer requests; document all information given and received in the service desk application to track calls, emails, walk-ups, and project tasks; manage time and assignments efficiently to complete all ongoing projects, tasks, and deliverables; load and configure the company standard image on all new and existing computers; assist in maintaining an accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in the help desk system; adhere to all company and operations support policies, procedures, and standards; advise and instruct end users on the necessary activities to achieve solutions and minimize call back; answer users inquire in person and/or via telephone concerning computer issues including hardware, software, and network; install hardware and peripheral components including but not limited to monitors, keyboards, printers, and other misc. hardware; all hardware and software vendors to request service regarding defective products; participate in on-call rotation as assigned; perform additional assignments per supervisor's direction Compensation Final agreed upon compensation is based upon individual qualifications and experience. Benefits Depending on your employment status, benefits include health, dental, vision, life, ADD, voluntary life / ADD, disability benefits, leaves of absence, 401k, paid time off, paid holidays, telehealth access, and employee assistance program. Physical Involvement: Employee may be required to do the following: reaching in all directions; handling and manipulating objects and materials; coordinating the movement of eyes, hands and fingers to operate machines and equipment; lifting 30 to 50 pounds from ground level, waist level, and/or overhead; carrying objects, etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction; typing/data entry Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and/or protected veteran status in accordance with governing law . Job Posted by ApplicantPro

Job Details Hiller Los Angeles - Orange, CA $34.91 - $40.72 HourlyDescription The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The IT Help Desk Tier II Technician is tasked with delivering advanced technical support to our internal staff. They are responsible for effectively troubleshooting and resolving complex software and hardware issues. The Tier II Technician not only assists with network connectivity problems but also offers expertise in managing server configurations, implementing security protocols, and ensuring the optimal performance of systems and applications. Moreover, they play a key role in mentoring Tier I Technicians, sharing their expertise and providing guidance on challenging technical matters. The IT Help Desk Tier II Technician enhances the efficiency and productivity of our internal operations, contributing to the overall success of our organization. Pay Range: $34.91/hour - $40.72/hour Key Responsibilities: Respond to incoming support requests in a timely and courteous manner. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. Document and track all support requests in a help desk ticketing system. Escalate complex issues to higher-level support staff as needed. Install, configure, and maintain software applications and operating systems. Perform regular maintenance tasks on hardware and software systems. Provide end-user training on software applications and systems. Communicate technical information to non-technical users in a clear and concise manner. Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. Other duties as assigned. Qualifications What We Are Looking For: Bachelor's degree in computer science or related field preferred. CompTIA A+ certification or equivalent experience required. 2+ years experience working in a help desk or technical support role. Tier 2 experience preferred. Proficiency in Windows operating systems. Knowledge of networking concepts and protocols. Familiarity with common IT problems and their solutions. Knowledge of IT security best practices. Awareness of the company's IT policies and procedures. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Technical skills to diagnose and fix hardware and software issues. Ability to effectively explain technical issues to non-technical staff. Customer service skills to provide a positive experience for staff seeking help. Ability to manage multiple issues simultaneously. Capability to learn new technologies quickly. Ability to work under pressure and manage stressful situations. Capability to work effectively in a team and collaborate with other departments. Ability to work independently and as part of a team. Physical Requirements: Manual Dexterity: This is often required for tasks such as assembling and disassembling hardware, connecting cables, or handling small components. Visual Acuity: Technicians often need good vision to read small text on screens, identify specific hardware components, or discern color-coded wires. Sitting and Standing: Many IT Help Desk roles involve long periods of sitting at a desk. However, they may also require standing, such as when setting up hardware or moving around the office to deal with on-site issues. Lifting: Depending on the setup, technicians may need to move or lift moderately heavy equipment, like desktop computers, servers, or printers. Stamina: In some cases, working overtime to resolve urgent issues or complete important updates might be necessary, which requires stamina. Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. Key Responsibilities Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs. Providing basic support for 80+ third-party brands with limited or no formal training. Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions. Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. Process product returns efficiently while ensuring adherence to technical verification protocols. Participate in beta testing of new products and solutions, providing actionable feedback to product teams. Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. YOU MUST HAVE: 2+ years of professional experience installing and/or programming Control4 products. Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. Experience troubleshooting across multiple product categories and technologies. Experience with IoT, audio/video, networking, home automation, and surveillance technologies. Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: Control4 Automation Programmer certification or Control4 Certified Technician certification. Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. WHAT"S IN IT FOR YOU: Competitive salary and comprehensive benefits package. Opportunities for professional development and career advancement. Collaborative work environment with access to cutting-edge technology. #LI-JS1

The Technical Support Team Lead plays a critical role in supporting the Sr. Manager by overseeing daily operations of the frontline support team. This role ensures consistent delivery of high-quality technical support, drives agent performance, and fosters a culture of accountability and continuous improvement. The Team Lead will act as a bridge between agents and leadership, helping to implement strategic initiatives and elevate the customer experience. Responsibilities Monitor and manage daily ticket queues, ensuring timely resolution and adherence to SLAs. Assign and balance workload across agents based on volume and skillset. Handle customer escalations and ensure proper documentation and follow-up. Conduct weekly 1:1s and QA reviews with agents. Support onboarding and training of new hires. Identify knowledge gaps and coordinate with Sr. Manager to implement targeted training. Enforce standards for ticket field completion, communication quality, and resolution accuracy. Collaborate with Sr. Manager to refine escalation protocols and knowledge base content. Participate in weekly performance huddles and contribute to KPI reviews. Surface recurring product issues to Product and Engineering teams. Partner with Workforce Management (WFM) to align staffing with forecasted volume. Support implementation of recognition and performance incentive programs. Qualifications JOB SPECIFICATIONS: 3+ years in a technical support or customer service environment, with at least 1 year in a leadership or coaching role. Strong understanding of support KPIs (CSAT, FCR, AHT, QA). Experience with support platforms (e.g., Aircall, HubSpot, AWS). Excellent communication and conflict resolution skills. Technical aptitude with mobile platforms (iOS/Android) and basic networking/electrical concepts. Bilingual (English/Spanish) a plus. PHYSICAL DEMANDS: Regularly required to sit, stand, and walk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Technical Support and Operating Systems Specialist Logan A/C & Heat Services 57 reviews Dayton, OH 45414 Starting at $19 an hour - Full-time (8:30 AM- 5:00 PM Monday-Friday) Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Technical Support and Operating Systems Specialist to provide fast, friendly service to our employees. Do you enjoy helping others with technical issues? Are you looking for work-life balance and a supportive growth-oriented environment? We offer benefits, including medical, dental, vision, health savings account, short term disability, long term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing and continuous opportunities for growth. WHO IS LOGAN A/C & HEAT SERVICES? Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service. Summary: The IT Support Specialist plays a critical role in supporting the daily technological needs of Logan Services Inc. This position requires becoming a subject matter expert (SME) in Service Titan, our primary CRM and operations platform, in order to provide effective end-user support, oversee new feature implementations, and understand cross-platform impacts. The IT Support Specialist will be the primary point of contact for employee IT support tickets, responsible for ensuring service level expectations are consistently met through timely response, follow-up, resolution, and high-quality support. This role will also manage IT onboarding and offboarding, maintain accurate IT asset inventory, ensure data integrity across IT platforms, support system integrations, and collaborate across all departments to drive process improvements, cost savings, and operational efficiencies. Essential Duties and Responsibilities: · Serve as the company's Service Titan Subject Matter Expert, with a deep understanding of workflows, feature impacts, and system integrations. · Provide end-user training, troubleshooting, and support for Service Titan and other critical business platforms. · Support implementation of new Service Titan features, testing functionality, and communicating changes to stakeholders. · Maintain hands-on involvement in all software integrations (Service Titan and third-party platforms). · Act as primary responder to IT tickets, ensuring timely response, follow-up, and resolution. · Maintain strong communication with employees to deliver a high-quality service experience. · Proactively identify recurring issues and provide long-term solutions. · Set up all IT needs for new hires, including provisioning laptops, tablets, mobile devices, and accessories. · Create login credentials and assign appropriate access to business platforms. · Ensure secure and complete IT deactivation for employees who exit the company. · Maintain accurate and up-to-date IT asset records in SnipeIT, SimpleMDM, ABM, and Verizon portal. · Track hardware, devices, and accessories to ensure accountability and cost control. · Keep IT data platforms current with changes in employee status, device assignments, and license usage. · Collaborate with all departments to understand IT/software pain points and proactively suggest process improvement solutions. · Assist with evaluating and implementing new technologies or platforms, focusing on efficiency and cost savings. · Document processes, policies, and best practices for IT systems and end-user support. · Partner with Propoint (third-party IT provider) to manage network security, SharePoint, DUO, MS365, and endpoint protection. · Ensure IT security best practices are followed, including strict confidentiality of passwords and admin credentials. · Prevent unauthorized access by never sharing admin-level permissions. · Support disaster recovery, data protection, and business continuity initiatives · Provides IT support after hours as needed when business operations are impacted · Performs all other duties as assigned Competencies: · Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. · Approachability - Is easy to approach. Spends the extra effort to put others at ease. Is sensitive to and patient with the interpersonal anxieties of others. · Communication - Displays a very quick grasp of the significance of information communicated and nearly always initiates or responds to communication in an appropriate, timely, and comprehensive manner. · Confidentiality - Maintains all client communications and information confidential as per the code of ethics, and per client instructions. · Company Core Values - Follows and promotes company core values. · Innovation - Strives to improve customer experience with process improvements, integrations, etc. that align with profitable outcomes · Change Management - Understands the value behind change and promotes positive training to achieve successful implementation · Implementation Planning - Setting timelines and achieving the tasks to ensure projects meet the deadlines provided. Qualifications: · Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). · 2+ years of IT support/helpdesk experience; experience in HVAC, home services, or field-service industries preferred. · Strong understanding of CRM platforms; experience with Service Titan highly preferred. · Experience with Microsoft 365, SharePoint, DUO, and endpoint management (SimpleMDM, or similar). · Familiarity with asset management tools (SnipeIT), mobile device management, and third-party software integrations. Skills & Attributes: · Strong troubleshooting, problem-solving, and analytical skills. · Excellent communication skills with a customer service mindset. · High attention to detail, accuracy, and organizational skills. · Ability to prioritize multiple tasks while meeting deadlines. · Collaborative team player who works well across departments. · Proactive thinker who identifies cost savings and process improvement opportunities. · Commitment to confidentiality and professional integrity. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are a representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We look forward to speaking with you about our career opportunities at Logan Services! Logan Services Inc. offers Equal Employment Opportunity to all applicants. #lshp1

Position: Help Desk Technician Location: Mechanicsburg, PA (ONSITE) Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: As a Help Desk Technician at West Shore Home, you will assist with technical support set up with initiatives, integrations and other systems projects as assigned. Key Role Accountabilities: Point of contact for onboarding, transferring, and offboarding users from West Shore Home systems to ensure these processes operate efficiently. Manage and maintain the inventory of all computers, laptops, and mobile devices. Triage of IT support tickets by taking action to ensure all incoming tickets are handled appropriately. Possess basic troubleshooting skills on a variety of hardware and software. Possess strong documentation skills to enable you to record events, problems, and resolutions in logs to better troubleshoot issues in the future, allowing IT to provide faster results. Minimum Requirements: Proficient in Microsoft Office A+ Certification a bonus Working knowledge of Microsoft Windows, MAC, and IOS operating systems Benefits: Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) 401(k) Retirement Plan with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Culture and Community: We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: ************************************

The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology. Duties and Responsibilities * Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers. * Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication and computer network systems. * Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem. * Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs. * Desktop and mobile phone system support, troubleshoot phone related problems and setup new users. * Performs other related duties as assigned. * May be required to occasionally work after hours and weekends. Qualifications * Associates degree in Computer Science or related work experience. * Must have experience with direct user support in a large, networked environment. * Must have experience installing and maintaining Windows 10 and Windows 11. Experience maintaining Windows Server 2016 and higher is a plus. * Experience setting up, configuring and maintaining accounts in Microsoft 365. * Possess a basic understanding of how Teams phone systems work and how to troubleshoot. * Must have a thorough understanding of basic networking principles (TCP/IP, wiring, etc). * Must have valid license and good driving record. * Type a minimum of 30 wpm. * Must have good written and oral communication skills. * Integrity: Maintains the normal standards of ethics, conduct and organizational policies in job-related activities. * Is able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others. * Occasionally lift 50 lbs. * Previous technical training preferred. * Vendor certifications (A+, MCSE, CCNA, etc.) preferred Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, 401(k) retirement plan with employer match, Life & AD&D Insurance, Long-term Disability Insurance, Short-term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Home & Auto Insurance, Family Support, Pre-tax Paid Parking/Public Transportation, Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt, Time Away Benefits, 8 Paid Holidays, Group Legal, Employee Stock Purchase Plan, Identity Theft Protection, Group Legal, Pet Insurance, Employee Assistance Program. EEO Statement: Layton Construction is an equal opportunity employer. We evaluate qualified employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Layton Construction is a privately held national general contractor, delivering predictable outcomes in commercial construction since 1953. Headquartered in Salt Lake City, Utah, Layton operates from 16 strategic offices across the United States, employing more than 1,500 construction professionals who serve diverse markets including healthcare, education, commercial office, industrial, hospitality, and multi-unit residential. Founded on the core values of honesty, unity, safety, and quality, Layton has built a reputation for excellence in complex project delivery while maintaining strong partnerships with clients, architects, and trade partners nationwide. The STO Building Group family of companies-Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen-includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize their vision at stobuildinggroup.com.

The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology. Duties and Responsibilities Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers. Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication and computer network systems. Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem. Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs. Desktop and mobile phone system support, troubleshoot phone related problems and setup new users. Performs other related duties as assigned. May be required to occasionally work after hours and weekends. Qualifications Associates degree in Computer Science or related work experience. Must have experience with direct user support in a large, networked environment. Must have experience installing and maintaining Windows 10 and Windows 11. Experience maintaining Windows Server 2016 and higher is a plus. Experience setting up, configuring and maintaining accounts in Microsoft 365. Possess a basic understanding of how Teams phone systems work and how to troubleshoot. Must have a thorough understanding of basic networking principles (TCP/IP, wiring, etc). Must have valid license and good driving record. Type a minimum of 30 wpm. Must have good written and oral communication skills. Integrity: Maintains the normal standards of ethics, conduct and organizational policies in job-related activities. Is able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others. Occasionally lift 50 lbs. Previous technical training preferred. Vendor certifications (A+, MCSE, CCNA, etc.) preferred Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, 401(k) retirement plan with employer match, Life & AD&D Insurance, Long-term Disability Insurance, Short-term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Home & Auto Insurance, Family Support, Pre-tax Paid Parking/Public Transportation, Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt, Time Away Benefits, 8 Paid Holidays, Group Legal, Employee Stock Purchase Plan, Identity Theft Protection, Group Legal, Pet Insurance, Employee Assistance Program. EEO Statement: Layton Construction is an equal opportunity employer. We evaluate qualified employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.