Focus Camera jobs - 34 jobs

B&H is looking for Computer Content Writers to craft product descriptions, research products, and update the B&H website with new and accurate product information for computer-related products and categories. Ideal candidates will be enthusiastic about the current state of the computer industry and technology in general, specifically relating to the latest gear, industry trends, and unique accessories. They should be knowledgeable about how their computer and its performance/specs impact their own creative workflows or gaming experience. Candidates should have a working knowledge of various computer technologies and components, be able to explain why they use the computer configuration they own, and have familiarity with how different types of gear can be matched to different levels of creatives or gamers. A Content Writer will ideally have specific knowledge and insight on a broad range of topics: Comparisons between brand offerings Basic understanding of how to build a computer and how different components work together Opinions on who makes the best processors or graphics cards An allegiance to a side in the Windows vs Mac debate (and other OSes) A fondness for digital but a preference for film Level 1/Junior Content Writer - Typically responsible for less-complex, more common items within the Computer category. This level will handle research, writing, corrections, and updating of common photography accessories along with maintenance of aging descriptions of more popular products. Level 2/Content Writer - Responsible for copy for majority of Computer items, ranging from portable SSDs and docks to mainstay accessories. Content Writers will also be involved with subcategory reviews and updates, produce creative articles and product announcements, and handle external requests for product updates. All Computer Content Writers should have past computers or industry-related experience to form an inherent knowledge base for talking about gear. Successful writers will know the differences between different drive types and generations of graphics cards, how to build a computer, how AI-based tools can be benefitted by recent hardware, and what the optimal USB generation or Thunderbolt cable is best for certain applications. B&H is looking for candidates who are excited about computers, have a strong working knowledge and unfettered curiosity, and would like to share information on gear and process with others. Essential Responsibilities: Writes material which conforms to current B&H style and standards Organizes and prioritizes assigned products based on internal guidelines Responds to update requests to correct or modify product descriptions Stays informed on current market trends and technologies Able to research and quickly learn about new products Specific Knowledge, Skills, and Abilities: In-depth knowledge of photography and related industry practices Strong writing skills Proficient in Microsoft Office Detail oriented and strong organizational skills Preferred Education, Experience, and Licenses: Level 1 Education or similar experience in relevant field Sales/retail experience preferred Level 2 Minimum 2-4 years creating original written content in relevant categories and/or working in a related field

Under supervision, the Customer Service Associate handles all post order inquiries via telephone, email, or chat regarding merchandise purchased by customers. The goal of a Customer Service Associate is to attain customer satisfaction by responding in a timely and professional manner. Essential Responsibilities: Responds to customer inquiries regarding the status of placed orders, billing, and shipping issues. Handles all questions relating to RMA's, pricing issues, carrier claims, order modifications, and all other post order issues. Gathers all necessary information for inquiries requiring further follow-up and coordinate with support associates as needed. Specific Knowledge, Skills, and Abilities: Well-versed on all current company policies and procedures. Very strong verbal and written communication skills. Professional and courteous demeanor. Strong judgment with analytical problem-solving skills. Team player within the Customer Service Department. Works well under pressure.

Under supervision, the Used Buyer/Salesperson is responsible for negotiating the purchase of used photo and video equipment from private sellers. This includes accurately assessing the value of gear, understanding B&H's inventory needs, and finalizing transactions. The role also involves sales responsibilities, requiring in-depth knowledge of B&H's products and excellent customer service skills.This position requires professional and friendly interaction with customers in person, over the phone, and through chat/email channels. Additionally, the Used Buyer/Salesperson must evaluate gear to determine if it meets B&H's purchasing criteria. Essential Responsibilities: Evaluate and purchase used equipment for best possible price Determine condition of equipment and grade to merchandise Sets resale price accounting for resale profit, current inventory, cost of repair, and consumer trends Monitors aging stock levels and adjusts prices when needed Limits overstock on items that may be difficult to resell Additional Responsibilities: Sign customer checks for sold merchandise, as needed As assigned by Director Specific Knowledge, Skills and Abilities: Strong knowledge of new and used equipment relevant to B&H Strong knowledge of previous, current and future used equipment trends (internal and external) Strong communication and negotiation skills Knowledge of B&H policies and procedures Strong customer service and organizational skills Good computer skills Preferred Education, Experience and Licenses: Minimum 3+ years experience operating and evaluating photo equipment

Senior Event Producer - B&H Creators (Full-Time, NYC) About the RoleB&H is looking for a seasoned Senior Event Producer to lead the development, planning, and execution of high-impact creator events across NYC, LA, and key markets nationwide. This role sits within the fast-growing B&H Creators division - the team behind some of the largest and most innovative creator experiences in the industry. You'll oversee start-to-finish production of immersive, content-driven events ranging from multi-brand activations and product showcases to curated creator experiences and large-scale community gatherings. We're looking for someone who thrives in organized chaos, thinks 10 steps ahead, and can turn ambitious creative ideas into flawless execution. What You'll Do• Lead end-to-end production of creator events, pop-ups, and tentpole activations (500+ attendees as well as curated 50-100 creator experiences)• Manage all event logistics: venue selection, vendor management, staffing, permitting, run-of-show development, and on-site production leadership• Collaborate across internal teams to ensure events ladder up to brand and business objectives• Own event timelines, budgets, workflows, and post-event reporting• Translate creative concepts into actionable production plans, floor layouts, fabrication needs, AV requirements, and staffing• Ensure events are built for content - lighting, staging, and environmental design that maximizes social media capture• Oversee safety, compliance, and operational excellence at every event• Develop scalable systems and documentation to support rapid event growth• Support the continued expansion of the B&H Creators community nationwide Who You Are• 6-10+ years of experience in event production, experiential marketing, live events, or creative operations• Proven success producing medium to large-scale events (300-1,000+ attendees)• Comfortable executing immersive and content-first experiences for creators, influencers, or youth-driven audiences• Extremely organized - able to juggle timelines, budgets, vendors, and multiple competing priorities• Calm under pressure and thrives in fast-paced, high-expectation environments• A problem-solver who anticipates challenges and finds creative solutions• Strong communicator with excellent stakeholder management skills• Knowledge of lighting, audio, staging, and experiential installation a major plus• Familiarity with creator culture, social platforms, and brand partnerships preferred Bonus Points• Experience working with major consumer brands• Experience in photography/videography events• Comfortable traveling for events (NYC-based preferred)• Passion for the creator economy and community building Why B&H• Opportunity to help build one of the fastest-growing creator communities in the country• Work on high-profile events with world-class brands and creators• Join a collaborative, creative, entrepreneurial team inside a legacy brand

About B&H: B&H is a globally recognized leader in the photo, video, and pro audio industries. We serve a broad customer base across multiple verticals-including education and government-by offering industry-leading products, expert guidance, and dedicated service. Our commitment to excellence makes us a trusted technology partner to institutions nationwide. Job Summary: We are seeking a highly motivated and relationship-driven Account Manager to manage and grow our education and government customer base within a designated territory. In this role, you'll be responsible for cultivating long-term partnerships with K-12 schools, higher education institutions, and government agencies. You will drive business through on-site visits, industry events, and trade shows, while uncovering new opportunities and delivering tailored solutions to meet client needs. Key Responsibilities: Client Relationship Management Build, maintain, and grow strong relationships with key stakeholders in education and government institutions. Serve as a trusted advisor, understanding each client's specific goals, purchasing processes, and technology needs. Provide timely, consultative support to ensure customer satisfaction and long-term engagement. Business Development & Sales Identify and qualify new opportunities within the education and government sectors. Develop customized proposals and close deals that align with customer procurement cycles and compliance standards. Consistently achieve or exceed assigned sales targets and strategic growth objectives. Field Engagement Conduct regular in-person visits to schools, universities, and government agencies to assess needs and present solutions. Represent B&H at relevant education and government trade shows, conferences, and procurement expos. Stay informed on industry trends, public funding initiatives, and competitive offerings. Internal Collaboration & Reporting Collaborate with internal teams including product specialists, customer service, and logistics to ensure smooth execution and delivery. Utilize CRM tools to maintain accurate pipeline data, forecast sales, and document customer interactions. Report regularly on territory performance, client feedback, and emerging opportunities. Qualifications: 3+ years of experience in B2B sales or account management, with a focus on education or government clients strongly preferred. Strong understanding of public sector procurement processes, contract vehicles, and funding cycles. Excellent communication, presentation, and interpersonal skills. Proven ability to develop trust-based relationships and close complex deals. Self-starter with strong time management skills and the ability to work independently in the field. Familiarity with CRM platforms (e.g., Salesforce). Knowledge of photo, video, AV, or IT technology is a plus. What We Offer: Competitive base salary plus potential for annual merit-based bonus Health, dental, and vision insurance 401(k) with company match Employee discounts on cutting-edge tech and gear A mission-driven, customer-focused work environment Opportunities for professional development and career advancement

We are seeking a Product Manager to lead product development for customer retention and lifetime value for B&H's B2C and B2B customers. This role requires deep partnership-building skills and understanding of B2B, Sales, and EDU teams, combined with technical e-commerce product expertise in Customer Service touchpoints on the website. The PM will be responsible for driving solutions for complex business customer needs while delivering core customer experience features including account management, wish lists, email subscriptions, and loyalty programs that align with B&H's legendary customer service standards. Key Responsibilities · Create specialized landing pages for institutional customers and manage comprehensive digital B2B experiences including enterprise account portals, workflows, and professional purchasing tools · Partner closely with B2B sales teams to understand enterprise customer pain points and translate business requirements into product solutions · Own the product roadmap for customer service touchpoints including online chat, email integration · Partner with Customer Service teams to identify opportunities for self-service improvements · Optimize help center experience and entry points across the website · Lead "My Account" optimization efforts to improve retention metrics · Create loyalty program integration and customer engagement tools within account portals · Optimize account onboarding and profile completion flows to increase customer lifetime value · Build landing pages specifically tailored for enterprise, education, and support use cases · Collaborate with Dev teams on complex e-commerce integrations and enterprise-grade features · Ensure technical solutions meet enterprise security, compliance, and integration requirements · Analyze key metrics for customer service entry points , and costumer life cycle/retention rates to inform product decisions Required Qualifications · 4+ years of product management experience in e-commerce or customer-facing digital products · Strong background in customer journey optimization with understanding of how customers move from discovery to purchase and retention · Cross-functional collaboration experience with sales, customer service, and engineering teams to create cohesive customer experiences · Ability to balance customer needs with business objectives and technical constraints Business Partnership & Domain Expertise · Proven track record of building strong partnerships with sales teams, customer service organizations, and business stakeholders · Deep understanding of B2B sales processes, enterprise procurement, and institutional buying patterns · Experience with customer service operations, support ticket management, and self-service optimization · Knowledge of education sector purchasing requirements and institutional sales processes · Strong analytical skills with ability to use data to drive product decisions and measure success · Experience building landing pages optimized for B2B experiences · Familiarity with e-commerce security requirements, compliance standards, and data privacy regulations to collaborate with legal teams in delivering optimal customer experiences Customer Lifetime Optimization · Experience building customer account experiences and optimizing self-service portals · Proficiency with customer service metrics, digital touchpoint analytics, and performance optimization for customer service touchpoints for ecommerce · Knowledge of help center optimization, knowledge base management, and content strategy · Understanding of customer lifetime value analysis, particularly for enterprise and education segments · Understanding of customer lifecycle strategies and retention programs Preferred Qualifications · E-commerce industry experience, particularly in B2B, enterprise, or education markets · Experience with photography/imaging industry or technical products sales · Knowledge of enterprise software integrations (ERP, procurement systems, CRM platforms) · Experience managing large-scale customer service technology implementations · Familiarity with education sector compliance requirements and institutional procurement processes

About The Role The goal of the Luxury Consignment Office Coordinator is to organize resources on behalf of the department, ensuring processes are executed to a high standard while increasing productivity and consignor satisfaction. This role will support the back-of-house operations; processing all inbound products, completing all administrative tasks, and communicating with our internal partners in order to maintain service level agreements at all times. A key focus for this position is to oversee the production pipeline, including data management, and inventory control. This position will report directly to the Assistant General Manager, Supply. What You Get To Do Everyday * Organize delivery of inbound consignment from the sales and vendor teams, and in-person appointments * Receive and locate all consignments into our operating system - ensuring all consignments are accurately counted with the correct NPL label or packing list. * Communicate with internal partners on any adjustments or clarification needed on consignments. * Maintain deadlines in our service level agreements in partnership with the valuation and client manager team. * Oversee logistics of outbound shipments or transfers to our eCommerce facility or returns to consignors in a timely manner * Ensure all data is accurate and up to date in our client management system * Assume responsibility for loss prevention and safety guidelines within the location, including the organization of space. What You Bring To The Role * Verbal and written communication for understanding production requirements and explaining these needs to employees and consignors. * Experience in customer service is a plus * Ability to work in a fast-paced environment * Organized and time management on multiple tasks, sometimes at once. * Reliable with patience and professionalism * Ability to problem solve on any challenge or inefficiencies to gain the best results * Attention to detail to ensure all specifications are met. Compensation, Benefits, + Perks * Employee Stock Purchase Plan * 401K with Company Match * Medical, Dental & Vision Insurance * Paid parental leave * 9 Paid Company Holidays * 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) * Find out more about our Benefits here. The expected hourly rate for this role is $18.53-$22.29. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The Employee Relations Specialist interacts with employees and managers regarding conflict at work. The Specialist ensures all actions taken on behalf of an employee, manager and the company are compliant with Federal, State, and Local legal requirements. The Specialist manages leaves of absence and oversees the accommodation process. Additionally, the Specialist coordinates the communication of proper procedure between all involved parties in the event of an issue or general change in company policy. During any disciplinary process, the Specialist makes sure the company acts in a way that minimizes risk as much as possible. Essential Responsibilities: Manages workplace harmony through investigating complaints, disputes, policies to boost engagement at work. Interprets and enforces company policy. Assists in development of HR policies and procedures. Administers employee rights' initiatives to ensure Federal, State, and Local compliance (Title VII, FMLA, FLSA, ADA, etc.). Partners with and provides guidance to management to resolve complex employee relations issues and to assist in increasing the overall engagement, morale, and productivity of staff. Educates managers and directors on how to deal with employee relations issues. Performs case investigations and analysis for employee complaints and grievances. Coaches and guides employees in regard to manager-employee or employee-employee relations. Acts as a liaison between various functional areas of HR and bridges gaps in communications between managers and employees. Leads disciplinary process and discussions including performance improvement plans Understands and takes deliberate action to minimize risks during the discipline and termination process. Remains informed of current HR trends and latest updates in federal/state regulatory changes. Maintains confidential records of related matters and generates various progress reports, as needed. Specific Knowledge, Skills and Abilities: Excellent communication (verbal and written), interpersonal, analytical and organizational skills Possess up-to-date knowledge of all HR laws, regulations, policies, and procedures Knowledge of basic workplace psychology and motivation, preferably in retail and/or office environments Understanding of sensitivity and confidentiality of employee and company information Displays proven ability to take ownership of a process/project and of prioritizing tasks Experience in successfully interacting with various levels of management ranging from line supervisors to executives Analytical thinker and quick problem solver Computer skills (i. e. MS Outlook, Word, Excel, etc.) Ability to speak, read, and write in Spanish is a plus Preferred Education, Experience and Licenses: Minimum 1-3 years of experience in a HR generalist or similar role with emphasis on Employee Relations or Industrial Psychology Physical Environment Working in a typical office environment with a possibility of visiting other local worksites (store, warehouses, etc.) as needed

The Accounting department records and maintains all financial data required for company financial statements. The General Ledger Accounting Manager oversees the workflow and productivity of the Accounting team and ensures company transactions are recorded properly and reporting accurately. As the senior member of the accounting team, the Manager possesses a comprehensive understanding of general ledger processes and resolves any escalated issues. The manager provides technical and non-technical guidance to the accounting team and prioritizes and delegates workflow based on complexity and availability of team resources. Essential Responsibilities: Oversees the workflow and productivity of General Ledger Accounting Team Delegates and prioritizes assignments based on complexity and availability of team resources Implements procedural and policy changes to improve departmental workflow Develops, enforces, and maintains company accounting policies Maintains accuracy and integrity of financial software system and financial statements Communicates and interacts with CFO, B&H departments, and external accountants as needed to keep them updated and to resolve issues and problems Prepares financial statements for management reporting needs and banking institutions Facilitates and manages the external auditing process Oversees design and implementation of accounting control processes Provides training and guidance to all members of the general ledger accounting team Additional Responsibilities: As assigned by Director of Accounting Specific Knowledge, Skills and Abilities: Strong management and leadership skills Strong understanding of accounting principles, financial reporting standards and internal controls Excellent analytical, problem-solving and communication skills Proven track record of leading process improvement initiatives and driving operations effeciencies Articulate communicator and analytical thinker Professional phone demeanor Excellent writing skills Detail-oriented and quick thinker Preferred Education, Experience and Licenses: Minimum 5 years managing a team Minimum 7 years of general accounting experience Utilization of Microsoft Office programs BA in Accounting

The Vendor Relations Specialist will support B&H's retail marketing initiatives by developing brand-aligned pitch materials and visual presentations for our vendor partners. This role is responsible for managing incoming requests, gathering data and brand assets, creating high-quality pitch decks and, when needed, 3D rendering of proposed in-store displays. The Vendor Relations Specialist works closely with the Store Display team to ensure all concepts meet vendor expectations and adhere to B&H's guidelines and standards. Essential Responsibilities: • Establish templates and design guidelines for various advertising venues • Modifies graphical images and text to match client expectations • Ensure presentations are consistent with company branding requirements • Communicate regularly with various departments on marketing activity status and upcoming activities • Plan, prioritize and manage a high volume of requests to ensure timely delivery • Identify process improvement opportunities and implement steps to increase efficiency in terms of quality and delivery time. Additional Responsibilities: As assigned by Manager Specific Knowledge, Skills and Abilities: • Strong aptitude for organization, and multi-tasking

The Account Executive role within our Business Development department is focused on managing and expanding our corporate customer base in a designated vertical market. In this position you'll take the lead in building strong long-term partnerships with corporate clients, driving growth through onsite visits, industry events, dinners, and trade shows. You'll also identify new business opportunities and deliver customized solutions designed to meet each client's unique needs. Essential Responsibilities: Client Relationship Management Build, maintain, and grow strong relationships with key stakeholders in your vertical. Serve as a trusted advisor, understanding each client's specific goals, purchasing processes, and technological needs. Provide timely, consultative support to ensure customer satisfaction and long-term engagement. Business Development & Sales Identify and qualify new opportunities within the assigned vertical. Develop customized proposals and close deals that align with customer procurement cycles and compliance standards. Consistently achieve or exceed assigned sales targets and strategic growth objectives. Field Engagement/ Travel Conduct regular in-person visits to clients to assess needs, present solutions and build a strong relationship . Represent B&H at relevant trade shows, conferences, and procurement expos. Moderate -Heavy travel : Must be able to travel extensively for client engagements as needed. Internal Collaboration & Reporting Collaborate with internal teams including product specialists, customer service, and logistics to ensure smooth execution and delivery. Utilize CRM tools to maintain accurate pipeline data, forecast sales, and document customer interactions. Report regularly on territory performance, client feedback, and emerging opportunities. Additional Responsibilities: As assigned by Manager Specific Knowledge, Skills, and Abilities: 3+ years of experience in B2B sales or account management, with a focus on education or government clients strongly preferred. Strong understanding of public sector procurement processes, contract vehicles, and funding cycles. Excellent communication, presentation, and interpersonal skills. Proven ability to develop trust-based relationships and close complex deals. Self-starter with strong time management skills and the ability to work independently in the field. Familiarity with CRM platforms (e.g., Salesforce). Knowledge of photo, video, AV, or IT technology is a plus.

About The Role This position will report to the Asset Protection Manager. Key areas of responsibility include overseeing security, Asset Protection, and general wellbeing for facilities, employees, and clients, as well as overlooking operational functions and inventory control. What You Get To Do Everyday * During daily duties this position will be one of the first employees' customers see when they enter the store * Greeting customers in a timely and appropriate manner * Assist with High Value viewings * Utilize CCTV to review video for safety and investigations * Conduct daily audits, to ensure shortage control, safety, and all other Asset Protection policies and procedures are being adhered to * Communicate and execute security protocols i.e. bag checks, badge enforcement * Handle and identify any security/safety related issues * Collaborate with store management to be an effective partner for business needs What You Bring To The Role Minimum Requirements: * The position requires open availability with the expectation of working evenings and weekends * Overtime is sometimes required to meet the business needs * Understanding of high-end retail and brands * Ability to lift and move 50lbs of merchandise and supplies * Ability to use Google Docs, Sheets, and Gmail Preferred Requirements: 2 years of Asset Protection or Security is preferred Compensation, Benefits, + Perks * Employee Stock Purchase Plan * 401K with Company Match * Medical, Dental & Vision Insurance * Paid parental leave * 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays * Find out more about our Benefits here. The expected hourly rate for this role is $18.53-$25.07. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The IT Data Integration (ETL/Data Warehouse) is a centralized area which collects, massages, and summarizes information from diverse business data sources and prepares it for easy analysis and interpretation. Informatica PowerCenter is the main tool we use to support the entire data integration lifecycle, from jumpstarting the first project to ensuring successful mission-critical enterprise deployments. The ETL Informatica System Administrator is responsible for administering Informatica software, and monitoring and maintaining performance of overall system environments.

About The Role The RealReal is seeking an experienced Director to lead Site Merchandising, Fashion Editorial Content, and Commercial Planning across our digital ecosystem. This leader will own the integrated commercial calendar and drive the strategy, execution, and optimization of all on-site experiences-homepage, category pages, and key content placements that bring brand, trend, and promotion to life. This role sits at the intersection of merchandising, trend storytelling, and content marketing-combining analytical rigor with creative excellence to deliver experiences that inspire buyers, attract consignors, and maximize GMV. What You Get To Do Every Day * Own the annual commercial plan - build, align, and execute the master campaign calendar including key events (e.g., Black Friday, Cyber Monday, 4th of July, seasonal drops, and TRR-exclusive moments). * Lead site merchandising strategy - define the site structure / taxonomy, category storytelling, and content hierarchy to ensure seamless navigation, optimized conversion, and elevated brand presentation. * Oversee merchandising fashion editorial and trend content - partner with brand and merchandising to develop trend stories, editorial features, and category spotlights that inspire discovery and reinforce TRR's authority in luxury resale. * Drive performance through storytelling - integrate trend, promotion, and assortment data into cohesive narratives that drive demand, consignor engagement, and lifetime value. * Collaborate cross-functionally with marketing, planning, merchandising, and digital analytics to ensure campaigns are merchandised for impact, measured for performance, and continuously optimized. * Lead and develop a high-performing team across Site Merchandising, Fashion Merchandising Editorial, and Commercial Planning-fostering creativity, accountability, and cross-functional excellence. * Own reporting and insights on campaign and site merchandising performance, providing actionable recommendations to inform content, pricing, and assortment decisions. * Define how The RealReal brings product, promotion, and storytelling together across the site-owning the commercial heartbeat that drives performance and deepens our connection with buyers and sellers alike. What You Bring To The Role Minimum Requirements: * 5+ years in a leadership role * 10+ years of experience in digital merchandising, site experience, and commercial planning at a leading retailer or digital-first brand. * Proven success driving GMV and engagement through integrated content, storytelling, and data-driven merchandising. * Deep understanding of e-commerce site experience, customer journeys, and merchandising systems (Salesforce Commerce Cloud or similar). * Expert collaborator-adept at partnering with Brand, Marketing, Planning, and Merchandising to build unified, high-impact campaigns. * Strategic and operational-able to set vision and execute with precision across complex cross-functional timelines. * Passionate about luxury, fashion, and sustainability with an instinct for trend and customer insight. * Skilled people leader with experience developing creative and analytical talent across content and merchandising disciplines. * Ability to travel 10% Compensation, Benefits, + Perks * Employee Stock Purchase Plan * 401K with Company Match * Medical, Dental & Vision Insurance * Paid Parental Leave * 9 Paid Company Holidays * Flexible Time Off (With Manager Approval) * Find out more about our Benefits here. The expected salary range for this role is $170,000-$185,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

We are seeking a proactive and organized individual to join our team. The Senior Project Manager role involves overseeing all projects and initiatives that involve our Merchandising and Web Experience/Web Content teams. He/she will facilitate communication between stakeholders and creative/operations teams, ensuring initiatives are clearly defined, prioritized, and actionable. A strong eCommerce background is required; they should also demonstrate strong technical ability. Essential Responsibilities: Serve as the primary point of contact between the Merchandising and Web Experience teams, ensuring all parties are aligned. Triage incoming requests, categorize them appropriately, identify duplicate or conflicting requests, and assess priorities. Conduct discovery for Jira tickets, asking insightful questions to clarify requests and ensure they are actionable. Able to create a workflow that we will implement for future interdepartmental requests and collaboration. Prepare clear, concise, and well-organized Jira tickets to facilitate seamless communication between teams. Follow up with stakeholders during the execution process to address questions or changes. Organize and facilitate meetings to brainstorm solutions, address roadblocks, or align on priorities. Specific Knowledge, Skills and Abilities: Strong problem-solving skills and ability to analyze and prioritize requests effectively. Facilitate brainstorming sessions to ensure that optimal initiatives are developed. Understands and can implement the market research and analysis done by the Merchandising team. Exceptional verbal and written communication skills to liaise between Merchandising and Content/Web Experience stakeholders. Understands both business needs and the state of the market. Highly organized with the ability to manage multiple tasks and requests simultaneously. Experience working with cross-functional teams to achieve shared goals. Proactive in seeking information, asking questions, and understanding new concepts. Ability to learn and understand technical systems and tools quickly. Preferred Education, Experience and Licenses: Familiarity with Jira or other project management tools. Familiarity with our core categories (photography, video, or audio) and a passion to learn more. Background in process improvement or workflow optimization.

About The Role As a Retail Department Manager, you will lead a talented team of sales and customer experience associates to create a world class retail experience for our customers. Through your leadership, the team will inspire customers to participate in the circular economy through the ease of omnichannel shopping, and by educating on the various services TRR has to offer. You are customer obsessed and excel in managing a high volume, fast-paced sales floor. Above all, you embody the TRR culture through collaboration, driving results, and building for the future. What You Get To Do Every Day * Showcase TRR Values and Guiding Principles through the development of elite team members who guide a world class customer journey * Drive a consistent and seamless omnichannel experience for the TRR customer * Identify and creatively solve problems * Inspire team members through hands on leadership and coaching * Meet or exceed team's monthly, quarterly, and annual Key Performance Indicators * Participation in onboarding and training of top talent for team * Ensure effective and ongoing partnership between Recruiting, HR, and Training & Development (T&D) of new hires and existing team members * Partner with senior leadership and cross functional partners to analyze and communicate all weekly reporting with a focus on strategy and action * Support product based communication and trainings for team * Continual learning for self and team on TRR's approved brands and staying abreast of emerging brands and trends * Maintain a high level of integrity, initiative, motivation and self-direction What You Bring To The Role Minimum Requirements: * 5+ years of experience in a customer service, retail focused role * 2+ years of experience managing a team (required) * A strong sales ability and an entrepreneurial spirit * Passionate about the TRR brand and mission * Ability to share knowledge and influence behaviors * A high degree of EQ, business acumen, poise and the ability to establish trust * Great attention to detail and customer service * Commitment and curiosity towards expanding expertise in fashion * Professional appearance and demeanor Preferred Requirements: * Luxury retail or fashion experience * Experience in a fast-paced and/or start-up environment * Experience with Salesforce, Workday, Google Suite, IOS device Compensation, Benefits, + Perks * Employee Stock Purchase Plan * 401K with Company Match * Medical, Dental & Vision Insurance * Paid Parental Leave * 9 Paid Company Holidays * Flexible Time Off (With Manager Approval) * Find out more about our Benefits here. The expected salary range for this role is $77,878.00-$100,127.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You're a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment. What You Get To Do Every Day * Educate customers on The RealReal's mission of sustainable fashion and business structure * Drive sales through customer engagement, suggestive selling, and sharing product knowledge * Clearly communicate our consignment process and set proper expectations with the consignor during drop off * Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards * Ensure product is handled to the highest quality standards * Provide a high level of service while navigating multiple customer journeys simultaneously * Educate customers on The RealReal mission and business structure * Build brand loyalty by delivering a best in class customer experience * Outreach daily to existing customers to drive traffic to retail store * Support consignor relations issues * Assist with opening and closing procedures * Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards * Other duties as assigned What You Bring To The Role Minimum Requirements: * 1+ years retail experience in a customer or business-facing position * Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends * Dedication to delivering an elevated experience to both customers and employees * Ability to problem solve in order to meet the needs of customers * A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times * Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance * Comfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome * Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration * Ability to excel in a dynamic, fast paced environment Preferred Requirements: * Previous luxury/consignment retail experience * Proficiency with Google Suite and Salesforce * Experience using Mac iOS operating system Compensation, Benefits, + Perks FULL TIME BENEFITS * $500/month bonus (at target) * Employee Stock Purchase Plan * 401K with Company Match * Medical, Dental, Vision & Commuter Benefits (applicable locations) * Paid Parental Leave * 9 Paid Company Holidays * 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) * Find out more about our Benefits here. PART TIME BENEFITS * $250/month bonus (at target) * Employee Stock Purchase Plan * 9 Paid Company Holidays * 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) * Find out more about our Benefits here. The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The Credit Analyst processes applications from new customers as well as existing ones who like to establish credit terms or adjust their current credit line. The analyst reviews the application for indications of fraud and perform necessary research to conduct background check. S/he interacts with customers in a timely manner to gather necessary information required to process the application. Up on approval, the analyst updates the customer profile, enter credit limits in to the system and informs the applicant the result of their application. In conjunction with the team, s/he manages department phone queue line, mailbox, requests from Sales, A/R etc. Additionally, the Analyst monitors customer's accounts on an annual basis and produces reports as needed. Essential Responsibilities: Processing business credit applications for credit terms account. Investigating and assessing credit worthiness of applicants. Setting up open accounts with a credit limit and entering pertinent verified information on the account profile. Assisting and communicating with Sales, Marketing, A/R, financial institutions and businesses on ongoing daily issues, requests. Performing periodical review through scoring or requesting updated credit information on existing active accounts with high activity/volume. Specific Knowledge, Skills and Abilities: Effective problem solving & analytical skills Excellent written and oral communication skills. Excellent organizational skills and attention to detail.

About The Role As a Valuation Manager at TheRealReal, you will facilitate day-to-day valuation appointments, servicing clients that visit us. This includes pricing and authenticating items across our dynamic acceptance standards. As a subject-matter expert, you will be responsible for supporting supply drives through valuations, remote pricing and educating our consignors, customers and your peers. You'll bring your passion and expertise of the market to the table and translate this into a world-class experience. We're looking for a process-driven individual who has extraordinary attention to detail and wants to hone their expertise. On-site store based on Madison Ave. What You Get To Do Every Day * Facilitate all Valuation appointments, working with clients to provide a relaxed non-contentious experience that educates them on the value of their items in our marketplace * Conduct real-time valuations and authentication for jewelry, using a wide array of industry specific tools * Provide pre-consignment pricing services to consignors and sales team members * Maintain strong understanding of pricing trends and the sell thru velocity of fashion items in our marketplace by working with the Pricing and Authentication teams * Accountable for the sell thru and velocity of product they have priced personally * Accountable for the conversion rate of appointments to consignments * Work with Store Manager to understand customer needs and stay current with in-store operations * Handle all other requests as necessary to support the Luxury Consignment Office and Retail Store as determined by Senior Manager, Valuations Team What You Bring To The Role Minimum Requirements: * Must be flexible to work certain weekend days * 2-5 years experience working in the luxury space in a customer facing role * GIA degree preferred * Knowledge of branded jewelry in the primary or secondary market * Sales experience encouraged * Passion for delivering a luxury experience each and every day * Polished, professional presentation skills * Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected * Effective communicator (both verbal and written) * Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required * Ability to foresee potential obstacles well in advance of campaign launch dates and to problem solve in order to ensure proper execution of Valuation office processes Compensation, Benefits, + Perks * Employee Stock Purchase Plan * 401K with Company Match * Medical, Dental & Vision Insurance * Paid Parental Leave * 9 Paid Company Holidays * Flexible Time Off (With Manager Approval) * Find out more about our Benefits here. The expected salary range for this role is $65,581.10-$93,687.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.