Working at Follett

I love helping the students and working on campus. Building relationships is the only positive that keeps me working

Pay could be better. Payroll is minimal for busy stores. Working by myself for more than a year with no meal breaks. Upper management (regional and above) only care about numbers not their people.

No overnights or weekends. Vacation time is good if you have time to use it.

My immediate manager is great and helpful. Any leader above does not always listen to the needs of the store.

Care about your people more than ESG and numbers. Increase your pay to maintain people longer. Listen to the needs of your store teams who are usually responding to the client (campus community) requests.

Read up about the campus you are applying for, intimate knowledge of the work environment is essential.

Less than other places. I found out the other day that someone at a cellphone store makes more than I do as a manager of a 1 million dollar plus campus store.

Diversity is good based on my observations. Diversity of thought and experiences are not always there.

Helping the students and mentoring them when I can.

Follett's training is terrible. It is disorganized, out of date, inaccurate, and contradictory. The program consists of a whole series of required training videos, power point presentations, and slideshows, but they're full of broken links, and most of the policies and procedures have been changed. Links are broken, software is updated or abandoned, whole departments have been consolidated... The training is a farce.

Really great people, really great environment, and working on college campuses is fun.

Decent insurance, paid vacation first year, typically good communication.

Revamp training. Better yet, completely abandon the current system, and start from scratch. And - as with any large retail corporation - have the executives come and spend time working in actual stores. As a general rule, the C-Suite folks have likely never spent time in an actual retail store, working with actual customers on a regular basis.

All the usual ways.

I think the compensation is reasonable, and the benefits are decent.

To my knowledge, the company is very accepting of a diverse community. This is essential on college campuses.

I am able to make sure students have the materials they need to succeed.

Love the school connection and helping parents and students

They have the worst upper management. They fire all the hardworking woman who have given their all to the job. Their upper management do not care about the local workers. Their systems are lacking. No training for team members.

My favorite benefit is I can help new incoming students.

Absolutely nothing is good about the CEO and leadership team. They are greedy and pay is very low and you cannot earn a living wage. They could care less about loyalty and do not support the local giftshops. There is low opportunity to advance.

Start by investing in your people. Get rid of all upper management and support local bookstores/giftshop on college campuses.

I just let my extensive retail experience and positive attitude shine.

The compensation is very low compared to the industry average. You can flip burgers and make more money than working for Follett.

They seem to hire a diverse group if people but only put men in position of power. They are the first to fire women.

The most joy is being a customer service representative for our local college. I truly enjoy helping customers.

Working in the education market - working with college kids, professors, etc

long hard hours, shrinking labor budget, no time-off

The work environment and coworkers

Workload is too much for only getting paid minimum wage

Flexible hours

Great atmosphere & team to work with

Sometimes stressful during rush

Time off

the culture and work-life balance

supervisor's tend to micromanage

anything that promotes "team" and "family" culture

Work - life balance is good.

Payscale is lower than desired.

Slow summers hours lowers sttess levels.

Learning how to handle sale transactions.

It was temporary.

Being a part of a team.

Good schedule. I was at school while working at the store in the same campus.

Their stoking used to take a while to arrive and they used to send them every other week.

I chose my own hours. The manager was very understanding.

It is good expearence that working hear that thar was on good salery

It is very deafeaclt thar is of very heavy work to me that to do this work at hear

Salery thar is of good salery becous thar work is high and so diffeclt to do