Follett jobs

The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure. Responsibilities Leads the work activities of department team members, PT, and Temporary including: Ensures shelves and other displays are stocked, restocked, and maintained according to company standards. Ensures markups or markdowns are taken according to company directives. Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience. Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures, including cash, checks, and credit/debit cards. Coordinates team members' work activities, including training new employees. Ensures team members understand and follow Corporate and store policies and procedures. Receives and verifies orders and completes store reports. May be a key holder responsible for opening and/or closing the store. Understands and processes website orders, including picking merchandise and shipping orders. Maintains neat and clean store and work areas. May assist other team members with completing the work of the department. Performs other duties as assigned. Follett Higher Education is a drug-free workplace environment. Pay Range $12.00-$24.33/hour

THE OPPORTUNITY Responsible for the day-to-day support of the broadbased and executive Compensation functions. Provides regular and ad-hoc reports and assists with administration of various compensation plans and programs. Performs analysis and data audits procedural in maintaining data integrity. This role will report to the Compensation Manager and work closely with the Director, Executive Compensation. Interfaces with HRBPs, Finance, Payroll, vendors, HRIS and Legal. RESPONSIBILITIES Executive Compensation Support the day-to-day operations of executive compensation. Support the maintenance of long-term incentive plans (LTIP) Support the administration of the Management Stock Purchase Plan (MSPP), and Employee Stock Purchase Plan (ESPP) Provide reporting on all aspects of executive compensation, as well as ad-hoc requests. Compensation Assist with the administration of annual merit processes, including working with HRIS to ensure data integrity and testing of systems. Collaborate on salary surveys, gather data for annual submissions. Track Spot Bonus program, monitor budget spend and generate quarterly reports. Track Compensation Commitments, confirm payments with HRBPs, payroll and partner with Finance on monthly reports. Audit data in WorkDay and collaborate with HRBPs. Support FLSA and entry level job evaluations requests. Reporting & Compliance Support with the preparation of compensation-related proxy tables. Support the preparation of annual CEO Pay Ratio analysis. Support and prepare Financial, Accounting and SOX reporting. Project Support Gather data for Total Rewards Statement preparation. Prepare supporting materials for the Job Family project. Support with ad-hoc compensation projects, and participate in departmental initiatives as requested. About Scholastic For more than 100 years, Scholastic Corporation (NASDAQ: SCHL) has been meeting children where they are - at school, at home and in their communities - by creating quality content and experiences, all beginning with literacy. Scholastic delivers stories, characters, and learning moments that empower all kids to become lifelong readers and learners through bestselling children's books, literacy- and knowledge-building resources for schools including classroom magazines, and award-winning, entertaining children's media. As the world's largest publisher and distributor of children's books through school-based book clubs and book fairs, classroom libraries, school and public libraries, retail, and online, and with a global reach into more than 135 countries, Scholastic encourages the personal and intellectual growth of all children, while nurturing a lifelong relationship with reading, themselves, and the world around them. Learn more at ******************* Some benefits that we offer: Full suite of health and wellness benefits (including a $0 deductible Medical Plan) Retirement Savings Plan 401(k) with options for both Roth and Traditional Contributions Tuition-Free programs for undergraduate and graduate degrees Generous Parental Leave Program Employee Stock Purchase Plan (ESPP) with opportunity for discounted stock at a 15% discount Thank you for your consideration in choosing Scholastic. #LI-MA1 Qualifications HOW YOU CAN FIT (Qualifications) Knowledge, Skills and Abilities: Excellent analytical, organizational, project management skills with strong attention to detail. Ability to manage multiple tasks and meet deadlines. Strong written and verbal communication skills. Demonstrated knowledge of excel, and HRIS systems. WorkDay experience preferred. Experience and Education: 2 years of compensation experience. Equity compensation experience preferred. Knowledge of compensation best practices and processes. Ability to work independently, with teammates and interact with all levels of professionals. Education: Bachelor's degree in HR, business or finance Time Type:Full time Job Type:RegularJob Family Group:Human ResourcesLocation Region/State:New YorkCompensation Range:Annual Salary: 60,000.00 - 75,000.00EEO Statement: Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination. EEO is the Law Poster EEO Scholastic Policy Statement Pay Transparency Provision

Job DescriptionJoin the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education. Pay Rate - $48,400 - $54,000 per year Position Overview As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience. Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations. Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. Responsibilities Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including: Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy. Responsible for leading in-store course materials activities in collaboration with course materials leadership. Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget. Review and approve store markups, markdowns, and write-offs within company guidelines. Ensures the security of company assets and the safety of associates and customers, and adherence to company policies. Campus Relationships: Communicate and partner with the campus including: Facilitation of campus and/or community events. Day-to-day communication of store operational activities. Strategic Partnership Reviews. Ensure campus outreach and engagement. Bookstore Advisory Committees. Talent Management: Responsible for full cycle talent management, including: Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results. Ensure effective performance management and maintain a culture of accountability. Recruit, train, coach, and develop all team members. Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include: Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share. Answer routine inquiries and handle escalated complaints. Ensure the store is neat, clean, and orderly. May oversee a café or convenience store and must ensure compliance with all health and food safety regulations. Other duties as assigned to support general store operations. Follett Higher Education is a drug-free workplace environment.Requirements Bachelor's Degree or Equivalent. 3-5 years of retail management or strong customer service experience. General Computer Skills. Academic retail experience is a plus. Strong organizational, time management, and problem-solving skills. Vital customer service, communication, and presentation skills. Strong analytical skills and financial acumen. Advanced relationship building, a demonstrated ability to influence a team, and customer outreach. Travel: minimal - less than 10%. Full time benefits: • Medical, Dental, & Vison • Voluntary Insurance plans • 401k + 100% company match (up to 4%) • 80 hours vacation + sick days • 10 paid company holidays • Quarterly Bonus Plan Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Powered by JazzHR uo DrtVRdjK

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we've grown into a global community-with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we're working better, smarter and faster than ever-and setting our sights even higher. We're building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other's passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth. Job Description The ideal candidate for the Partner Inside Sales Representative is enthusiastic about education with a consultative, solution-based approach to assisting customers. Primary focus on forging relationships and exceeding customers' expectations. The right candidate has an outgoing personality and thrives on working in a collaborative environment. Strong communication skills will be needed as this role spends most of the day on the phone building lasting customer relationships. This is a fast-paced and exciting sales role, and you will be tasked with growing new business and achieving sales quotas/daily activity goals. This role is fully remote, so candidates can be based anywhere in the US. A day on the job looks like this: Collaborates with Outside Sales team members to drive site-based customer outreach and key market penetration Organized, forwarding thinking, ability to create strong internal and cross-functional partnerships Securing new and repeat business by building strong relationships with key customers and stakeholders via virtual appointments and outbound phone calls Consistently meeting, if not exceeding, activity requirements on a regular basis. Partnering with schools and childcare centers on a regular basis to assess emerging and ongoing needs Hosting virtual product presentations designed to familiarize customers with proprietary services (Complete Classrooms , professional development, custom solutions, and more) Conducting online research to gather information pertaining to local, state and national trends and funding opportunities in early learning and elementary education Working with department leadership to form and modify sales strategies Partnering with outside sales, retail and our professional services group to support the needs of educators Identifying sales leads and collaborating with various members of the sales force to support the market Participating in weekly meetings with your team to discuss department initiatives and strategies Assisting team on special projects such as partnering with the outside sales force and participating in national and/or state campaigns Qualifications Got the skills and experience? Here is what we're looking for: Bachelor's degree Experience making high volume outbound sales calls in an Inside Sales and/or Outside Sales role is a huge plus Preferred qualifications include a strong track record of sales success within the EC and K-5 education sector and deep familiarity with the industry's dynamics and decision-making processes Strong work ethic, team player mentality, and ability to perform outstanding work from home Solid presentation skills and ability to speak to customer needs at all levels (teachers, administrators, directors) Highly coachable with an eagerness to learn and accept feedback Goal oriented and self-motivated with a personal desire to improve and succeed Experience with Salesforce is a plus Proficiency with Microsoft Office (Word, Outlook, Excel) preferred Top-notch written and verbal communication skills Excellent administrative and organizational skills Great attention to detail Additional Information And here's our end of the bargain! Hourly: $31.50-$34.62 Uncapped commission structure Paid leave for new parents to support work/life balance and family bonding Excellent medical/dental and vision coverage-EPO, PPO and HSA 401(k) retirement plan with company contribution (because you will retire someday) Flexible benefit options-choose what you like, ignore the rest Generous employee discount on products At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve. We know we couldn't do the extraordinary things we're doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work-it's a great experience to be part of. Day in and day out, we give everything we've got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we're constantly on the lookout for people to join us. So if you're a down-to-earth professional who shares our desire for making a difference, we'd love to hear from you. To learn more about Lakeshore, visit ********************************* Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and talent-not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren't equal, we all lose. To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees. Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items. Equally, you are an essential part of the café team in maintaining the attractive presentation and ensuring the efficient running of the Café. You help unpack and stock deliveries and to tidy our bakes case and dining area. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service. You'll make a great Barista if you have what we term to be good “behaviors.” Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: • Maintain reliable and punctual attendance for scheduled shifts. • Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays. • Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably. • Are supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness. • Are always cheerful with customers, consistently going out of your way to help them. • Show aptitude and willingness to learn new skills and acquire new knowledge in the store. • Above all, show that you enjoy being a barista! As a Barista, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble barista. You will be trained and expected to be proficient in: • Using varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently. • Developing strong merchandising skills to maintain the café presentation and cleanliness of the Café. • Developing effective visual merchandising skills to maintain the counter and floor retail fixtures, equally. • Running a register competently to serve customers quickly and reliably. • Supporting the receiving and unpacking of deliveries, and the efficient and accurate stocking that follows. • Making food and drinks properly with ease and accuracy, using a combination of your own knowledge or that of your colleagues, and the available information like drink recipe guides, product spec sheets and other tools. • Maintaining café cleanliness through accurate and reliable execution of daily and weekly cleaning tasks during your shift. • Following and executing First In First Out (FIFO) practices and dating product consistently and correctly. • Supporting the bookfloor team willingly and effectively when needed. • Understanding loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behaviors and issues in the store. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if you are able and this is needed, collaboratively supporting the wider Cluster. As you gain experience, you should expect your barista knowledge and skills to develop. Each Barnes & Noble bookstore is the product of its bookselling and café team. You will increasingly contribute as you develop your expertise. You will: • Build café knowledge of the products we offer across beverage, bakery and savory options and gifting. • Use this knowledge to maintain the presentation in an interesting and appetizing manner. • Speak about and support key sales objectives such as new LTO items or café promotions sharing this knowledge with customers and colleagues. • Be able to make effective food and beverage customization recommendations to customers on varied items. • Build knowledge and engagement for execution of café retail options. • Understand and use Café training tools appropriately. • Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards correctly and reliably. • Use this knowledge to support the success of key products and promotions, equally. As already said, above all we expect you to enjoy being a barista at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path - Senior Barista - where you will take on new challenges and gain further opportunities for growth. You will, of course, comply with all company policies and procedures. EEO Statement As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact **************. Terms of Use, Copyright, and Privacy Policy © 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003

Apple Technicians help create energy and excitement around Apple products, provide technology solutions, and get products into customers' hands. Introducing people to the exciting world of Apple, turning curiosity into intense interest by staying in tune with the latest products and initiatives, ready to apply your expertise in customer interactions. Helping to get more out of our products by sharing knowledge and providing exceptional customer service by thriving on interactions with customers as well as with team members. Apple technicians get new owners started and provide current Apple users with quick and efficient support. Respond to customer concerns and requests and ensure all bookstore property and personnel are secure. Responsibilities Driving sales and providing product support. Exemplify superior Apple knowledge and expertise in troubleshooting and repairs. Work with the vendor to resolve complex problems and ensures customer satisfaction. Strong communication skills in which you can converse freely and comfortably with small groups and individual customers. Assess customers' sales and/ or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction. Repair flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skill sets. Superior Apple knowledge and expertise in troubleshooting and repairs. Work with the vendor to resolve complex problems and ensures customer satisfaction. Keep current on Apple and computer product changes or new product launches. Other duties as assigned. Follett Higher Education is a drug-free workplace environment. Pay Range $12.00-$29.88/hour

The Shipper/Receiver is responsible for the proper handling of materials, adherence to safety procedures, and providing accurate, timely shipments. Responsibilities Prepares and processes incoming and outgoing shipments by performing the following tasks: Records receipt of shipments. Completes shipping logs. Unpacks boxes, verifies items match the purchase order, and enters received goods into the store system. Verifies items scan at the correct price and moves items to the appropriate store locations. Weighs incoming/outgoing cartons and may unload or load trucks. Packs and affixes shipping labels with proper postage on packed cartons. Files paperwork according to the FHEG filing standards. Sorts and distributes incoming mail. Verifies incoming shipments against purchase orders, invoices, or packing slips to ensure all items are received, not damaged, and enters them into store systems in compliance with company policies, procedures, and standards. May prepare inter-store transfer forms. Assists customers on the selling floor. Directs customers to the area of the store their item is in and answers routine inquiries. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience. Calls publishers to ascertain the status of an order, about damaged books, or to place an order. Shelves and stocks merchandise on the selling floor and perform store cleaning duties. Performs other duties as assigned. Pay Range $12.00-$22.46/hour

Title: Loss Prevention Market Manager EmploymentType: Full-Time JobSummary: As a loss prevention market manager (LPMM), you collaborate with your assigned stores ensuring a safe and secure environment by identifying safety issues, assessing risks and empowering the stores to make the appropriate changes. You partner to develop, implement and manage company inventory shrink initiatives that will reduce shrink and enhance the financial performance of the stores. You support the annual physical inventory of the stores ensuring the integrity of the inventory. You analyze data with the goal of identifying issues and trends as they relate to both internal and external theft. An LPMM proactively partners with the stores through regular store visits and reporting and by providing enhanced training on LP initiatives when needed. You lead a team of market investigators and leverage their expertise across the market to ensure successful day-to-day programs and implementation of key initiatives. You quickly adapt to changing situations and provide clear communication to support store teams. An employee in this position can expect an annual starting rate between $90,000 - $100,000 depending on experience, seniority, geographic locations, and other factors permitted by law. WhatYouDo: - Manage and ensure all physical security standards are in place and communicate any risk exposures to Home Office Loss Prevention partners. - During in-store and/or virtual visits, actively walk the sales floor to identify merchandise protection opportunities and to ensure the sales floor is safe and free from hazards. If needed, coach bookselling team in the moment regarding these areas. - Manage the execution and ongoing maintenance of the shrink reduction and LP awareness programs and measure results. - Investigate and help resolve inventory integrity issues by working with business partners for appropriate resolution. - Manage data analytics for your assigned stores by regularly analyzing and reviewing trends and providing recommendations to prevent future incidents. - Assess compliance with Loss Prevention programs and identify areas of potential risk and gaps between actual performance and company standards. - Advise and manage all Loss Prevention issues by partnering with field management to determine impact, resolution and preventive measures on all shrink and quality of life issues. - Tailor and manage Loss Prevention programs for the market and train, educate and motivate store teams on safety, shrinkage reduction and all other loss prevention procedures. - Develop excellent market investigators, providing them with motivation, feedback, development and realistic goals that align with the needs of the stores. - Write and review incident summaries and investigative reports that are timely, concise and accurate. - Respectively, manage internal and external investigations, including apprehending shoplifters and interviewing employees. - Ensure that the Loss Prevention programs align/support our five bookstore principles (i.e., Presentation, Commerciality, Section Detail, Localization & Sense of Theater). - Manage the preparation, execution and reconciliation of the physical inventory process and provide oversight and guidance to respective stores. - Manage all health and safety issues by partnering appropriately and escalating when needed. - Use remote working technology (Teams, Outlook 365, etc.) and select travel to support the above. Knowledge&Experience: - High-school degree and related work experience, including a minimum of eight years of retail loss prevention, with at least 2 years in a multi-unit environment. - Ability to collaborate effectively with cross-functional teams. - Ability to influence and manage teams without having direct management responsibilities in certain areas. - Experience in coaching teams to deliver performance. - Demonstrated track record of being proactive, managing multiple complex projects simultaneously and focusing on critical priorities with little to no supervision. - Strong organizational and analytical skills. - Must possess a demonstrated understanding of general and civil liability. - Previous experience working with local law enforcement. - Knowledge and understanding of the principles of Loss Prevention and Store Operations. - Experience respectfully apprehending shoplifters and installing CCTV cameras. - Ability to write clear and concise summaries of issues. - Experienced investigator & interviewer with completed certifications. Strong in-person and telephone interview skills are required. Expected Behaviors - Prioritize customer experience above all else. - Strong communicator. - Strong interpersonal skills. - Ability to maintain confidentiality. - Discreet and unbiased. - Demonstrate empathy in difficult situations. - Provide direct and actionable feedback, motivating through coaching and developing teams to deliver effective programs that protect our employees, customers and the business. - Adaptable, positive and proactive. Has the flexibility to change an action or behavior quickly based on a situation while simultaneously remaining balanced. - Make appropriate critical decisions in high pressure situations without having all the required/desired information. - Deescalate high-risk situations, respectfully. - Gather all information and make sound and timely decisions when solving problems. - Strong organizational and time-management skills with the ability to juggle tasks on multiple projects. - Work well under deadlines; self-starter; innovative. - Effectively present to and influence partners on programs to support the business goals. Provide field partners with correct information to make accurate decisions and employ the appropriate approach in various situations to support and influence results. - Gain the confidence and trust of others through honesty, integrity and authenticity. - Manage processes and systems remotely. - Availability to travel occasionally and answer calls at all hours. EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

O U R M I S S I O N S T A T E M E N T "Be fair to customers and our employees, promote literacy, be kind to the environment and remain financially viable so we may continue." NOW HIRING BOOKSELLERS Do you like books? Would you like to help fellow booklovers find their next favorite read? Do you want to find one-of-a-kind treasures that you never knew existed? America's largest family-owned new and used book retailer, Half Price Books, is looking for enthusiastic and motivated people to work in our fun, fast-paced retail environment to fill the position of Bookseller. Every day, Booksellers get to work on a variety of tasks, including delivering quality customer service, sharing their knowledge about books, movies, and music with customers and co-workers, operating the cash register, shelving new merchandise, and buying books from the public. Each day can be unique and filled with surprises! We're looking for people who have strong communication skills and a positive attitude. Ideal candidates are dependable, hard-working and independently-motivated. In addition to the pleasure of working at a great place with great people and getting paid for it you'll receive a compensation package that is enhanced by benefits including: reliable hours/shifts, paid vacation and holidays, paid sick time, health insurance, 401(k), and more. Perks also include an employee discount on almost all of the already low-priced merchandise available in Half Price Books stores. Half Price Books is a place for people who are interested in preserving, recycling and passing along information and entertainment in every form. We buy and sell books, records, CDs, collectibles, magazines, videos, DVDs and games. We believe books should fill our lives, not our landfills, so we also strive to donate and recycle what we cannot sell. We promote from within so most everyone starts right here, as a Bookseller. Are you ready to join the Half Price Books family? Fill out an employment application online or bring your application by the store today. We'd love to meet you and say hello. Half Price Books is an equal opportunity employer. Half Price Books respects your privacy. To learn more about the information we may collect about job applicants and how we may use it, please visit our Privacy Policy.

Introduction Our campus stores serve as a vibrant hub of college life and learning. We believe in creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our teams and stores work to elevate lives through education. Overview You can enhance your success by joining our dynamic team today! As a Campus Retail Associate you will provide superior customer service to our customers and support store leaders in all facets of retail operations to ensure the store is operating at optimal performance. Perks Flexible Scheduling Sick time accrual from date of hire Generous employee discount - including course materials & textbooks Management Development Program Opportunities The opportunity to add valuable, transferrable experience and skills to your resume Responsibilities Expectations: Assist with processing sales transactions involving cash, credit, or financial aid payments. Provide a friendly atmosphere by greeting customers and focusing on their positive experience throughout their visit. Take initiative to support store operations including operating equipment and cash register while ensuring speed of service and accurate transactions. Keep the store looking fresh by shelving, arranging, cleaning, and organizing products or space within the store. Temporary positions require availability to work on a weekly basis for a period of 90 days or less with occasional weekends, and flexibility in scheduling for opening, midday, or closing shifts. Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal. Physical Demands: Frequent movement within the store to access various departments, areas, and/or products. Ability to remain in a stationary position for extended periods. Frequent lifting. Occasional reaching, stooping, kneeling, crouching, and climbing ladders. Benefits available include: Get paid sooner! Daily Pay earned wage access is available to all store employees Employee Discount Paid sick time (accrued based on time worked) Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period) Commuter Benefits COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. Qualifications Candidates must be a minimum of 16 years of age to be considered for employment. Confident and comfortable engaging customers to deliver an elevated experience. An outstanding attitude with the willingness to learn and the capability to excel in a fast-paced, team environment. Basic math, keyboarding, and data entry skills. Flexible availability throughout the academic year including peak periods. EEO Statement Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Since 1948 Follett Products, LLC has led the industry in designing and manufacturing high quality, innovative ice storage bins, ice storage and transport systems, ice machines, ice and water dispensers, ice and beverage dispensers, and medical-grade refrigerators and freezers for the foodservice and healthcare industries. Follett is actively searching for a Customer Service Representative to join our Team! The Customer Service Representative creates and maintains customer satisfaction by building and maintaining customer relationships; assisting customers through extensive telephone contact and email communication; providing product, promotional, and problem-solving information utilizing technical understanding of products; taking and administering customer orders; and providing after-sales support. Responsibilities: Promote the sale of equipment by furnishing information on products, pricing, policies, and deliveries; calculating and preparing quotations; forwarding sales leads to appropriate field sales personnel; verbal or written follow-up with customers to ensure Follett specification. Process customer orders. Ensure appropriate product and on-time delivery by clarifying order information; verifying product availability; inputting the order; working with production and planning personnel as necessary; tracking delayed orders; resolving or facilitating the resolution of problems. Optimize meeting customer needs by probing for application information, providing consultation on capacity, size, features, dimensional constraints, etc. Resolve product, service, or customer problems and complaints by clarifying the customer's complaint or concern; determining the cause of the problem; personally, resolving the problem or referring to others for resolution; expediting the correction or adjustment; coordinating returns; generating credits; following up to ensure resolution; and notifying management. Maintain technical and professional knowledge by attending training, workshops, and trade shows; and reviewing publications. Work remotely with minimal distraction or in an office setting. Much of this position will be remote work after initial in-person training. Requirements: Associates degree in business/office related field or equivalent experience. Detailed-oriented customer service experience, manufacturing environment experience a plus. Demonstrated use of strong math skills. Demonstrated experience problem solving to meet customer needs. Proficiency using Microsoft Office products with strong organizational skills. Excellent written, oral communication, and listening skills. If this excites you, then Follett is where you will want to continue your career. Submit your most recent resume. Follett Products, LLC is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.

Position Overview The Team Lead Shipping/Receiving oversees the shipping and receiving department. Is responsible for the proper handling of materials, adherence to safety procedures, and providing accurate, timely shipments. Direct activities to meet the financial and marketing objectives of the company. Act as the leader on duty, responding to customer and associate concerns in the absence of the store manager. As well as opening and closing the store and ensuring all bookstore property and personnel are secure. Responsibilities Supervises the work activities of sales associates FT/PT and Temporary, including: Trains new associates FT/PT and seasonal associates hired for peak seasons. Ensures Sales Associates follow company and store policies, procedures, and standards. Oversees the maintenance of systems data, forms, files, and reports in accordance with Store policies and procedures. Ensure the shipping/receiving area has adequate supplies and materials and area is neat, clean, and organized. Establish and maintain relationships with publishers to ascertain the status of an order or damaged books and/or return to vendors. Verifies items scanned at the correct price and moves items to the appropriate store location. Verifies incoming shipments against purchase orders, invoices, or packing slips to ensure all items are received and not damaged and enters them into store systems in compliance with company policies, procedures, and standards. Records receipt of shipments and complete shipping logs. Unpacks boxes, verifies items match the purchase order, and enters received goods into the store system. Weighs incoming/outgoing cartons and may unload or load trucks or pallets. Packs and affixes shipping labels with proper postage on packed cartons. May prepare inter-store transfer forms. Unloads boxes and prepares products to stock on bookshelves and/or displays. Directs customers to the area of the store their item is in and answers routine inquiries. Leads efforts to reduce in-store shrink activity through Asset Protection education, awareness, and compliance. Acts as the key carrier with store opening and closing responsibilities. Other duties as assigned. Follett Higher Education is a drug-free workplace environment. Pay Range $12.00-$24.33/hour

Title: Barista - PT EmploymentType: Part-Time JobSummary: A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items. Equally, you are an essential part of the café team in maintaining the attractive presentation and ensuring the efficient running of the Café. You help unpack and stock deliveries and to tidy our bakes case and dining area. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service. **You'll make a great Barista if you have what we term to be good "behaviors."** Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: - Maintain reliable and punctual attendance for scheduled shifts. - Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays. - Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably. - Are supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness. - Are always cheerful with customers, consistently going out of your way to help them. - Show aptitude and willingness to learn new skills and acquire new knowledge in the store. - Above all, show that you enjoy being a barista! **As a Barista, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble barista.** You will be trained and expected to be proficient in: - Using varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently. - Developing strong merchandising skills to maintain the café presentation and cleanliness of the Café. - Developing effective visual merchandising skills to maintain the counter and floor retail fixtures, equally. - Running a register competently to serve customers quickly and reliably. - Supporting the receiving and unpacking of deliveries, and the efficient and accurate stocking that follows. - Making food and drinks properly with ease and accuracy, using a combination of your own knowledge or that of your colleagues, and the available information like drink recipe guides, product spec sheets and other tools. - Maintaining café cleanliness through accurate and reliable execution of daily and weekly cleaning tasks during your shift. - Following and executing First In First Out (FIFO) practices and dating product consistently and correctly. - Supporting the bookfloor team willingly and effectively when needed. - Understanding loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behaviors and issues in the store. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if you are able and this is needed, collaboratively supporting the wider Cluster. **As you gain experience, you should expect your barista knowledge and skills to develop.** Each Barnes & Noble bookstore is the product of its bookselling and café team. You will increasingly contribute as you develop your expertise. You will: - Build café knowledge of the products we offer across beverage, bakery and savory options and gifting. - Use this knowledge to maintain the presentation in an interesting and appetizing manner. - Speak about and support key sales objectives such as new LTO items or café promotions sharing this knowledge with customers and colleagues. - Be able to make effective food and beverage customization recommendations to customers on varied items. - Build knowledge and engagement for execution of café retail options. - Understand and use Café training tools appropriately. - Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards correctly and reliably. - Use this knowledge to support the success of key products and promotions, equally. **As already said, above all we expect you to enjoy being a barista at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path - Senior Barista - where you will take on new challenges and gain further opportunities for growth.** You will, of course, comply with all company policies and procedures. WhatYouDo: Knowledge&Experience: EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education. Pay Rate - $48,400 - $54,000 per year Position Overview As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience. Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations. Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. Responsibilities Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including: Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy. Responsible for leading in-store course materials activities in collaboration with course materials leadership. Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget. Review and approve store markups, markdowns, and write-offs within company guidelines. Ensures the security of company assets and the safety of associates and customers, and adherence to company policies. Campus Relationships: Communicate and partner with the campus including: Facilitation of campus and/or community events. Day-to-day communication of store operational activities. Strategic Partnership Reviews. Ensure campus outreach and engagement. Bookstore Advisory Committees. Talent Management: Responsible for full cycle talent management, including: Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results. Ensure effective performance management and maintain a culture of accountability. Recruit, train, coach, and develop all team members. Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include: Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share. Answer routine inquiries and handle escalated complaints. Ensure the store is neat, clean, and orderly. May oversee a café or convenience store and must ensure compliance with all health and food safety regulations. Other duties as assigned to support general store operations. Follett Higher Education is a drug-free workplace environment.Requirements Bachelor's Degree or Equivalent. 3-5 years of retail management or strong customer service experience. General Computer Skills. Academic retail experience is a plus. Strong organizational, time management, and problem-solving skills. Vital customer service, communication, and presentation skills. Strong analytical skills and financial acumen. Advanced relationship building, a demonstrated ability to influence a team, and customer outreach. Travel: minimal - less than 10%. Full time benefits: • Medical, Dental, & Vison • Voluntary Insurance plans • 401k + 100% company match (up to 4%) • 80 hours vacation + sick days • 10 paid company holidays • Quarterly Bonus Plan Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. Equally, you are an essential part of the bookstore team in maintaining the attractive presentation of the store and in ensuring its efficient running. You help unpack and shelve deliveries and tidy our displays. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service. You'll make a great Bookseller if you have what we term to be good “behaviors.” Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: • Maintain reliable and punctual attendance for scheduled shifts. • Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays. • Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably. • Are supportive and considerate of colleagues, going out of your way to help others on the team and showing them kindness. • Are always cheerful with customers, consistently going out of your way to help them. • Show aptitude and willingness to learn new skills and acquire new knowledge in the store. • Above all, show that you enjoy being a bookseller! As a Bookseller, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble bookseller. You will be trained and expected to be proficient in: • Using varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently. • Developing strong merchandising skills to maintain the book presentation and cleanliness of the store. • Developing effective visual merchandising skills to maintain the presentation in gifting, toys and our other product categories, equally. • Running a register competently to serve customers quickly and reliably. • Supporting the receiving and unpacking of deliveries, and the efficient and accurate shelving that follows. • Finding books and other products with ease and accuracy, using a combination of your own knowledge or that of your colleagues, BookMaster and the available information tools. • Supporting the café team willingly and effectively when needed. • Understanding loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if you are able and this is needed, collaboratively supporting the wider Cluster. As you gain experience, you should expect your bookselling knowledge and skills to develop. Each Barnes & Noble bookstore is the product of its bookselling team. You will increasingly contribute as you develop your expertise. You will: • Build book knowledge of the subjects and categories we stock across fiction, nonfiction and children's books. • Use this knowledge to maintain the sections and present books in an interesting and attractive manner. • Make effective book recommendations to customers throughout varied sections. • Learn how to sell books in a positive way appreciated by customers, supporting the success of key sales objectives such as Our Monthly Picks, Book of the Year, Membership, preorders, etc. sharing this knowledge with customers and colleagues. • Build knowledge and expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand, learning new areas throughout the store. • Use this knowledge to maintain all sections and backstock effectively, and to help customers with their shopping. • Equally, use this knowledge to support the success of key sales objectives, products and new releases. As already said, above all we expect you to enjoy being a bookseller at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path - Senior Bookseller - where you will take on new challenges and gain further opportunities for growth. You will, of course, comply with all company policies and procedures. EEO Statement As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact **************. Terms of Use, Copyright, and Privacy Policy © 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003

Introduction Our campus stores serve as a vibrant hub of college life and learning. We believe in creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our teams and stores work to elevate lives through education. Overview You can enhance your success by joining our dynamic team today! As a Campus Retail Associate, you will provide superior customer service to our customers and support store leaders in all facets of retail operations to ensure the store is operating at optimal performance. Perks Flexible Scheduling Sick time accrual from date of hire Generous employee discount - including course materials & textbooks Management Development Program Opportunities The opportunity to add valuable, transferrable experience and skills to your resume Responsibilities Expectations: Assist with processing sales transactions involving cash, credit, or financial aid payments. Provide a friendly atmosphere by greeting customers and focusing on their positive experience throughout their visit. Take initiative to support store operations including operating equipment and cash register while ensuring speed of service and accurate transactions. Keep the store looking fresh by shelving, arranging, cleaning, and organizing products or space within the store. Seasonal positions require work during peak periods (i.e. semester starts and ends), occasional weekends, and flexibility in scheduling to work periodically during the school year. Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal. Physical Demands: Frequent movement within the store to access various departments, areas, and/or products Ability to stand in a stationary position for extended periods. Frequent lifting. Occasional reaching, stooping, kneeling, crouching, and climbing ladders. Benefits available include: Get paid sooner! Daily Pay earned wage access is available to all store employees Employee Discount Paid sick time (accrued based on time worked) Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period) Commuter Benefits Covid-19 Considerations Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. Qualifications • Candidates must be a minimum of 18 years of age to be considered for employment. • Confident and comfortable engaging customers to deliver an elevated experience. • An outstanding attitude with the willingness to learn and the capability to excel in a fast-paced, team environment. • Basic math, keyboarding, and data entry skills. • Flexible availability throughout the academic year including peak periods EEO Statement Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Title: Barista - Temporary EmploymentType: Temporary JobSummary: A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items. Equally, you are an essential part of the café team in maintaining the attractive presentation and ensuring the efficient running of the Café. You help unpack and stock deliveries and to tidy our bakes case and dining area. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service. **You'll make a great Barista if you have what we term to be good "behaviors."** Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: - Maintain reliable and punctual attendance for scheduled shifts. - Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays. - Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably. - Are supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness. - Are always cheerful with customers, consistently going out of your way to help them. - Show aptitude and willingness to learn new skills and acquire new knowledge in the store. - Above all, show that you enjoy being a barista! **As a Barista, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble barista.** You will be trained and expected to be proficient in: - Using varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently. - Developing strong merchandising skills to maintain the café presentation and cleanliness of the Café. - Developing effective visual merchandising skills to maintain the counter and floor retail fixtures, equally. - Running a register competently to serve customers quickly and reliably. - Supporting the receiving and unpacking of deliveries, and the efficient and accurate stocking that follows. - Making food and drinks properly with ease and accuracy, using a combination of your own knowledge or that of your colleagues, and the available information like drink recipe guides, product spec sheets and other tools. - Maintaining café cleanliness through accurate and reliable execution of daily and weekly cleaning tasks during your shift. - Following and executing First In First Out (FIFO) practices and dating product consistently and correctly. - Supporting the bookfloor team willingly and effectively when needed. - Understanding loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behaviors and issues in the store. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if you are able and this is needed, collaboratively supporting the wider Cluster. **As you gain experience, you should expect your barista knowledge and skills to develop.** Each Barnes & Noble bookstore is the product of its bookselling and café team. You will increasingly contribute as you develop your expertise. You will: - Build café knowledge of the products we offer across beverage, bakery and savory options and gifting. - Use this knowledge to maintain the presentation in an interesting and appetizing manner. - Speak about and support key sales objectives such as new LTO items or café promotions sharing this knowledge with customers and colleagues. - Be able to make effective food and beverage customization recommendations to customers on varied items. - Build knowledge and engagement for execution of café retail options. - Understand and use Café training tools appropriately. - Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards correctly and reliably. - Use this knowledge to support the success of key products and promotions, equally. **As already said, above all we expect you to enjoy being a barista at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path - Senior Barista - where you will take on new challenges and gain further opportunities for growth.** You will, of course, comply with all company policies and procedures. WhatYouDo: Knowledge&Experience: EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience. Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations. Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. Responsibilities Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including: Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy. Responsible for leading in-store course materials activities in collaboration with course materials leadership. Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget. Review and approve store markups, markdowns, and write-offs within company guidelines. Ensures the security of company assets and the safety of associates and customers, and adherence to company policies. Campus Relationships: Communicate and partner with the campus including: Facilitation of campus and/or community events. Day-to-day communication of store operational activities. Strategic Partnership Reviews. Ensure campus outreach and engagement. Bookstore Advisory Committees. Talent Management: Responsible for full cycle talent management, including: Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results. Ensure effective performance management and maintain a culture of accountability. Recruit, train, coach, and develop all team members. Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include: Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share. Answer routine inquiries and handle escalated complaints. Ensure the store is neat, clean, and orderly. May oversee a café or convenience store and must ensure compliance with all health and food safety regulations. Other duties as assigned to support general store operations. Follett Higher Education is a drug-free workplace environment.

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. Equally, you are an essential part of the bookstore team in maintaining the attractive presentation of the store and in ensuring its efficient running. You help unpack and shelve deliveries and tidy our displays. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service. You'll make a great Bookseller if you have what we term to be good “behaviors.” Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: • Maintain reliable and punctual attendance for scheduled shifts. • Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays. • Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably. • Are supportive and considerate of colleagues, going out of your way to help others on the team and showing them kindness. • Are always cheerful with customers, consistently going out of your way to help them. • Show aptitude and willingness to learn new skills and acquire new knowledge in the store. • Above all, show that you enjoy being a bookseller! As a Bookseller, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble bookseller. You will be trained and expected to be proficient in: • Using varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently. • Developing strong merchandising skills to maintain the book presentation and cleanliness of the store. • Developing effective visual merchandising skills to maintain the presentation in gifting, toys and our other product categories, equally. • Running a register competently to serve customers quickly and reliably. • Supporting the receiving and unpacking of deliveries, and the efficient and accurate shelving that follows. • Finding books and other products with ease and accuracy, using a combination of your own knowledge or that of your colleagues, BookMaster and the available information tools. • Supporting the café team willingly and effectively when needed. • Understanding loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if you are able and this is needed, collaboratively supporting the wider Cluster. As you gain experience, you should expect your bookselling knowledge and skills to develop. Each Barnes & Noble bookstore is the product of its bookselling team. You will increasingly contribute as you develop your expertise. You will: • Build book knowledge of the subjects and categories we stock across fiction, nonfiction and children's books. • Use this knowledge to maintain the sections and present books in an interesting and attractive manner. • Make effective book recommendations to customers throughout varied sections. • Learn how to sell books in a positive way appreciated by customers, supporting the success of key sales objectives such as Our Monthly Picks, Book of the Year, Membership, preorders, etc. sharing this knowledge with customers and colleagues. • Build knowledge and expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand, learning new areas throughout the store. • Use this knowledge to maintain all sections and backstock effectively, and to help customers with their shopping. • Equally, use this knowledge to support the success of key sales objectives, products and new releases. As already said, above all we expect you to enjoy being a bookseller at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path - Senior Bookseller - where you will take on new challenges and gain further opportunities for growth. You will, of course, comply with all company policies and procedures. EEO Statement As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact **************. Terms of Use, Copyright, and Privacy Policy © 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003