Store Leader jobs at Follett

As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience. Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations. Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. Responsibilities Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including: Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy. Responsible for leading in-store course materials activities in collaboration with course materials leadership. Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget. Review and approve store markups, markdowns, and write-offs within company guidelines. Ensures the security of company assets and the safety of associates and customers, and adherence to company policies. Campus Relationships: Communicate and partner with the campus including: Facilitation of campus and/or community events. Day-to-day communication of store operational activities. Strategic Partnership Reviews. Ensure campus outreach and engagement. Bookstore Advisory Committees. Talent Management: Responsible for full cycle talent management, including: Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results. Ensure effective performance management and maintain a culture of accountability. Recruit, train, coach, and develop all team members. Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include: Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share. Answer routine inquiries and handle escalated complaints. Ensure the store is neat, clean, and orderly. May oversee a café or convenience store and must ensure compliance with all health and food safety regulations. Other duties as assigned to support general store operations. Follett Higher Education is a drug-free workplace environment.

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we've grown into a global community-with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we're working better, smarter and faster than ever-and setting our sights even higher. We're building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other's passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth. Job Description Opportunity knocks at the Lakeshore Learning Store. Are you ready? You don't need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience-all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward. Providing great customer service isn't just a goal-it's the essence of who we are. Our energetic and friendly approach to exceeding each customer's expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit. Lakeshore Learning Store managers have a knack for leading by example. In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate. Responsibilities Building Talent Support the recruitment and development of the sales team Support the training and development of new sales associates Provide ongoing coaching and feedback to team members Assist in driving workplace engagement and motivation within the store Building Service Standards Surpass expectations regarding customer service and empowers team to adhere to customer service protocols Seek and communicate customer feedback regarding school and home use of products Build a unique and lasting relationship with customers Train staff on new products and promotions Monitor and maintain company expectations around store presentation standards, retail policies and procedures, store cleanliness and safety standards Building Revenue and Operational Excellence Assist in inventory management and stock control Help with cash handling and reconciliation processes Operate as keyholder with responsibility to support opening/closing of store and cash registers Assist in employee scheduling and payroll approvals to support optimal staffing Support sales initiatives, promotional activities, and the retail store's outreach programs to raise awareness and foster relationships that support Lakeshore's goals Qualifications Essential Skills and Attributes Passion for providing excellent customer service Positive and proactive approach to management and working as a team Excellent communication and training skills Exceptional time management and organizational skills Ability to demonstrate company standards and reinforce them with the entire team Strong desire to recognize and reward achievements-big and small Capacity to give regular and clear feedback to team Ability to provide and receive constructive criticism Capacity to multitask to meet simultaneous demands Requirements 1-year related retail management experience Ability to work a flexible schedule, including nights and weekends Knowledge of retail POS systems Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives Additional Information Benefits Package - and here's our end of the bargain! Competitive compensation 401(k) retirement plan Generous employee discount Quarterly bonus program Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit, and mind-boggling talent-not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren't equal, we all lose. Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees. Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1

As a Sales Lead (SL), you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support customer service associates (CSAs), developing their expertise to be successful in their Paper Source careers. In your role, you support the store and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again. What You Do ● Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team. ● Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation. ● Leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc. to actively sell and engage in conversation with every customer. ● Help to develop employees by sharing your knowledge and supporting their understanding of the different areas in the store. ● Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store. ● Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees. ● Communicate effectively and collaboratively with the store team. ● Give feedback honestly and respectfully to store team when appropriate. ● Drive results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that meet the store's performance targets. ● Lead merchandising and replenishment efforts during assigned MOD periods. ● Open and close the building, ensuring the safety of our employees and customers. ● Ensure compliance to company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll). ● Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) Knowledge & Experience • Understand and deliver excellent standards of service. • Continue to grow knowledge of product/market and the current cultural trends. • Solid operational knowledge to run the store. • Proven experience training employees. • Solid decision-making skills. • Proven ability to communicate effectively and work collaboratively Expected Behaviors ● Prioritize customer experience above all else. ● Communicate feedback effectively with others. ● Work collaboratively with and through others. ● Delegate effectively and works through others. • Is curious and continues to develop deep knowledge about the industry. • Support results through observation and development of store team. • Enjoy working with people and value them. • Can-do attitude and a team-player. • Well-organized and manages time efficiently. • Shift gears quickly, prioritizes and multi-tasks in an ever changing work environment. • Use good judgment when making decisions. • Remain calm, cool and collected when situations escalate. • Take responsibility for own actions. • Is open to feedback and can reflect on this insight to develop and grow. EEO Statement As an Affirmative Action Employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact **************. Terms of Use, Copyright, and Privacy Policy © 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003

Title: Bookseller - Temporary EmploymentType: Temporary JobSummary: A Barnes & Noble bookstore is a gathering place for readers and the community. As a Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. Equally, you are an essential part of the bookstore team in maintaining the attractive presentation of the store and in ensuring its efficient running. You help unpack and shelve deliveries and tidy our displays. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service. **You'll make a great Bookseller if you have what we term to be good "behaviors."** Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: - Maintain reliable and punctual attendance for scheduled shifts. - Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays. - Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably. - Are supportive and considerate of colleagues, going out of your way to help others on the team and showing them kindness. - Are always cheerful with customers, consistently going out of your way to help them. - Show aptitude and willingness to learn new skills and acquire new knowledge in the store. - Above all, show that you enjoy being a bookseller! **As a Bookseller, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble bookseller.** You will be trained and expected to be proficient in: - Using varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently. - Developing strong merchandising skills to maintain the book presentation and cleanliness of the store. - Developing effective visual merchandising skills to maintain the presentation in gifting, toys and our other product categories, equally. - Running a register competently to serve customers quickly and reliably. - Supporting the receiving and unpacking of deliveries, and the efficient and accurate shelving that follows. - Finding books and other products with ease and accuracy, using a combination of your own knowledge or that of your colleagues, BookMaster and the available information tools. - Supporting the café team willingly and effectively when needed. - Understanding loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if you are able and this is needed, collaboratively supporting the wider Cluster. **As you gain experience, you should expect your bookselling knowledge and skills to develop.** Each Barnes & Noble bookstore is the product of its bookselling team. You will increasingly contribute as you develop your expertise. You will: - Build book knowledge of the subjects and categories we stock across fiction, nonfiction and children's books. - Use this knowledge to maintain the sections and present books in an interesting and attractive manner. - Make effective book recommendations to customers throughout varied sections. - Learn how to sell books in a positive way appreciated by customers, supporting the success of key sales objectives such as Our Monthly Picks, Book of the Year, Membership, preorders, etc. sharing this knowledge with customers and colleagues. - Build knowledge and expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand, learning new areas throughout the store. - Use this knowledge to maintain all sections and backstock effectively, and to help customers with their shopping. - Equally, use this knowledge to support the success of key sales objectives, products and new releases. **As already said, above all we expect you to enjoy being a bookseller at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path - Senior Bookseller - where you will take on new challenges and gain further opportunities for growth.** You will, of course, comply with all company policies and procedures. WhatYouDo: Knowledge&Experience: EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Introduction Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. Overview Barnes & Noble College is seeking a customer-focused, sales-driven, leader to work as a Store Manager in our bookstore. The Store Manager will lead the store in the daily operation of our retail store. You will build and maintain positive relationships with the campus community, supervise employees and departments, work directly with employees, customers, and faculty, and deliver measurable results for the store and for your school. Driving sales, leadership, customer service, team building, and problem solving are essential skills that will be used on a daily basis. Responsibilities As a Store Manager you are the store's leader and are accountable for all aspects of the store-- financial results, operations, merchandising, talent acquisition, customer service, and campus relations. You will build and maintain positive relationships with the campus community and your Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve. You will be a people manager and have direct involvement with training, directing, and counseling our team to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and for your school. Our stores can carry everything from text and trade books, technology, and school supplies to clothing, regalia, and food-- everything a college student desires, their parents want, and our faculty needs. A Store Manager must be knowledgeable of and a resource for all departments, model exceptional customer service, drive sales, and be a skillful problem solver. Expectations: Execute developed business strategies and identify opportunities drive sales, increase customer satisfaction, and expand store traffic. Strong delegation, follow up, and management skills to maintain outstanding visual merchandising standards, ensure availability of merchandise, maintain appropriate inventories, and complete projects in a deadline driven industry. Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members. Ability to identify creative solutions, learn independently, embrace change, and act as a change agent. Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable. Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures. Physical Demands: Frequent movement within the store to access various departments, areas, and/or products. Ability to remain in a stationary position for extended periods. Frequent lifting. Occasional reaching, stooping, kneeling, crouching, and climbing ladders. Benefits available include: Get paid sooner! Daily Pay earned wage access is available to all store employees. Employee Discount Paid sick time (accrued based on time worked) Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period) Commuter Benefits COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. Qualifications 5+ years' supervisory experience in a retail setting preferred or a graduate of the Best Seller Program. Bachelors in Business Administration or relevant field preferred. Leadership experience to direct and develop a workforce of managers and sales associates. Strong interpersonal, communication, and problem solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals. Familiarity with financial and customer service principles. Basic reading, writing and accounting skills required. Excellent customer service and communication skills needed. Ability to work a flexible schedule including evenings, weekends, and holidays. EEO Statement Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

**Introduction** Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. **Overview** Barnes & Noble College is seeking a customer-focused, sales-driven, leader to work as a Store Manager in our bookstore. The Store Manager will lead the store in the daily operation of our retail store. You will build and maintain positive relationships with the campus community, supervise employees and departments, work directly with employees, customers, and faculty, and deliver measurable results for the store and for your school. Driving sales, leadership, customer service, team building, and problem solving are essential skills that will be used on a daily basis. **Responsibilities** As a Store Manager you are the store's leader and are accountable for all aspects of the store-- financial results, operations, merchandising, talent acquisition, customer service, and campus relations. You will build and maintain positive relationships with the campus community and your Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve. You will be a people manager and have direct involvement with training, directing, and counseling our team to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and for your school. Our stores can carry everything from text and trade books, technology, and school supplies to clothing, regalia, and food-- everything a college student desires, their parents want, and our faculty needs. A Store Manager must be knowledgeable of and a resource for all departments, model exceptional customer service, drive sales, and be a skillful problem solver. **Expectations** : + Execute developed business strategies and identify opportunities drive sales, increase customer satisfaction, and expand store traffic. + Strong delegation, follow up, and management skills to maintain outstanding visual merchandising standards, ensure availability of merchandise, maintain appropriate inventories, and complete projects in a deadline driven industry. + Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members. + Ability to identify creative solutions, learn independently, embrace change, and act as a change agent. + Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable. + Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures. **Physical Demands** : + Frequent movement within the store to access various departments, areas, and/or products. + Ability to remain in a stationary position for extended periods. + Frequent lifting. + Occasional reaching, stooping, kneeling, crouching, and climbing ladders. **Benefits available include:** + Get paid sooner! Daily Pay earned wage access is available to all store employees. + Employee Discount + Paid sick time (accrued based on time worked) + Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period) + Commuter Benefits **COVID-19 Considerations** : Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. **Qualifications** + 5+ years' supervisory experience in a retail setting preferred or a graduate of the Best Seller Program. + Bachelors in Business Administration or relevant field preferred. + Leadership experience to direct and develop a workforce of managers and sales associates. + Strong interpersonal, communication, and problem solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals. + Familiarity with financial and customer service principles. + Basic reading, writing and accounting skills required. + Excellent customer service and communication skills needed. + Ability to work a flexible schedule including evenings, weekends, and holidays. **EEO Statement** **Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.** **Job Locations** _US-OH-WILBERFORCE_ **ID** _2025-19860_ **Category** _Retail Management_ **Position Type** _Regular FT_

Title: Senior Bookseller - FT EmploymentType: Full-Time JobSummary: A Barnes & Noble bookstore is a gathering place for readers and the community. As a Senior Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. You are a go-to resource for other booksellers when they need help and guidance. You teach newer booksellers best practices, and you are comfortable providing informal feedback to peers when opportunities arise. Equally, you are an essential part of the bookstore team maintaining the attractive presentation of the store and in ensuring its efficient running. You work on our registers with enthusiasm, and you lead by example in recommending key titles or Membership benefits. **You'll make a great Senior Bookseller if you have what we term to be good "behaviors."** Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: - Maintain reliable and punctual attendance for scheduled shifts. - Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays. - Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably. - Are supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness. - Are always cheerful with customers, consistently going out of your way to help them. - Show aptitude and willingness to learn new skills and acquire new knowledge in the store and apply it appropriately. - Act as a resource for booksellers and baristas, addressing concerns and issues by raising these timely to leadership. - Are curious, want to continuously learn, and demonstrate ambition and initiative to develop a bookselling career. - Above all, show that you enjoy being a bookseller! **As a Senior Bookseller, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble bookseller.** You will be trained and expected to be proficient in: - Using varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently while also troubleshooting routine issues. - Proactively refreshing book presentations and continuing to grow merchandising skills, while always maintaining cleanliness throughout the store. - Maintaining and actively refreshing the presentation in gifting, toys and our other product categories, equally, and help others to do the same. - Running a register competently to serve customers quickly and reliably while helping other booksellers to achieve the same. - Supporting the receiving and unpacking of deliveries, anticipating issues and adjusting approach to ensure that efficient and accurate shelving follows. - Finding books and other products with ease and accuracy and quickly identify alternative options when something is out of stock by using a combination of your own knowledge, BookMaster and all the other tools and processes in the bookstore appropriately and efficiently. - Supporting the café team willingly and effectively when needed. - Understanding loss prevention procedures and using de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, and this is needed, collaboratively supporting the wider Cluster. **As you gain experience, you should expect your bookselling knowledge and skills to develop.** Each Barnes & Noble bookstore is the product of its bookselling team. You will increasingly contribute as you develop your expertise. You will: - Use book knowledge of varied subjects (fiction, nonfiction, children's) and categories to engage and provide informed service to customers. - Use this knowledge to maintain the sections and present books in an interesting and attractive manner. - Become proficient across all sections of the bookstore enabling effective book recommendations to customers. - Sell books in a positive way appreciated by customers, supporting the success of key titles and leading by example. - Know, speak comfortably and be able to model how to support key sales objectives such as Our Monthly Picks, Book of the Year, Membership, pre-orders, etc., sharing this knowledge with customers and colleagues. - Use knowledge, expertise and understanding of ETG, SHC, Media and Newsstand, to maintain all sections and backstock effectively and help customers with their shopping. **As already said, above all we expect you to enjoy being a bookseller at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance in the career path where you will take on new challenges and gain further opportunities for growth.** You will, of course, comply with all company policies and procedures. WhatYouDo: Knowledge&Experience: EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Title: Bookseller - Temporary EmploymentType: Temporary JobSummary: A Barnes & Noble bookstore is a gathering place for readers and the community. As a Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. Equally, you are an essential part of the bookstore team in maintaining the attractive presentation of the store and in ensuring its efficient running. You help unpack and shelve deliveries and tidy our displays. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service. **You'll make a great Bookseller if you have what we term to be good "behaviors."** Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: - Maintain reliable and punctual attendance for scheduled shifts. - Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays. - Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably. - Are supportive and considerate of colleagues, going out of your way to help others on the team and showing them kindness. - Are always cheerful with customers, consistently going out of your way to help them. - Show aptitude and willingness to learn new skills and acquire new knowledge in the store. - Above all, show that you enjoy being a bookseller! **As a Bookseller, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble bookseller.** You will be trained and expected to be proficient in: - Using varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently. - Developing strong merchandising skills to maintain the book presentation and cleanliness of the store. - Developing effective visual merchandising skills to maintain the presentation in gifting, toys and our other product categories, equally. - Running a register competently to serve customers quickly and reliably. - Supporting the receiving and unpacking of deliveries, and the efficient and accurate shelving that follows. - Finding books and other products with ease and accuracy, using a combination of your own knowledge or that of your colleagues, BookMaster and the available information tools. - Supporting the café team willingly and effectively when needed. - Understanding loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if you are able and this is needed, collaboratively supporting the wider Cluster. **As you gain experience, you should expect your bookselling knowledge and skills to develop.** Each Barnes & Noble bookstore is the product of its bookselling team. You will increasingly contribute as you develop your expertise. You will: - Build book knowledge of the subjects and categories we stock across fiction, nonfiction and children's books. - Use this knowledge to maintain the sections and present books in an interesting and attractive manner. - Make effective book recommendations to customers throughout varied sections. - Learn how to sell books in a positive way appreciated by customers, supporting the success of key sales objectives such as Our Monthly Picks, Book of the Year, Membership, preorders, etc. sharing this knowledge with customers and colleagues. - Build knowledge and expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand, learning new areas throughout the store. - Use this knowledge to maintain all sections and backstock effectively, and to help customers with their shopping. - Equally, use this knowledge to support the success of key sales objectives, products and new releases. **As already said, above all we expect you to enjoy being a bookseller at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path - Senior Bookseller - where you will take on new challenges and gain further opportunities for growth.** You will, of course, comply with all company policies and procedures. WhatYouDo: Knowledge&Experience: EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Title: Lead Bookseller - FT EmploymentType: Full-Time JobSummary: A Barnes & Noble bookstore is a gathering place for readers and the community. As a Lead Bookseller, you are an integral member of the bookselling team at the heart of our stores. You play a leadership role in guiding the bookselling team to maintain compelling merchandise presentations and overseeing the efficient running of the salesfloor. You are both a trusted expert and hands-on leader, creating a welcoming environment where booksellers feel supported, comfortable bringing forward questions or concerns, and they trust that you will address them promptly and effectively. **You'll make a great Lead Bookseller if you have what we term to be good "behaviors."** Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: - Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor. - Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays. - Are positive and proactive in your approach to work; you lead by example with purpose and energy, working hard and reliably while inspiring others to do the same. - Are supportive and considerate of colleagues; consistently going out of your way to help others in the team and setting a positive example. - Are always cheerful with customers, consistently going out of your way to help them. - Show aptitude and willingness to learn new skills, acquire new knowledge and apply it appropriately in the store while guiding and supporting others. - Are curious, want to continuously learn, and demonstrate ambition and initiative to develop a bookselling career. - Act as a resource for booksellers and baristas, addressing and resolving concerns and raising these issues to leadership. - Prioritize resources and bookseller support appropriately to keep the shift on track. - Above all, show that you enjoy being a bookseller! **As a Lead Bookseller, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble bookseller.** You will be trained and expected to be proficient in: - Using mastered skills in BookMaster and all other tools and processes to model best practices for the store team and coach others in their effective use. - Utilizing strong merchandising skills to coach the store team in creating and maintaining appropriate and various book presentations, actively monitoring, guiding and adjusting displays while ensuring cleanliness and presentation standards are met. - Guiding booksellers in applying effective visual merchandising skills, while creating and maintaining Specialty presentations, setting fixtures (Horses/Donkeys, walls, gondolas, etc.), and reliably replenishing products as required. - Maintaining visible leadership presence at the registers, and actively coaching booksellers in Membership conversations as well as improving register speed and accuracy. - Guiding and supporting booksellers in receiving and unpacking of deliveries, anticipating issues, and adjusting approach to ensure that efficient and accurate shelving follows. - Demonstrating expert knowledge of store layout and inventory, quickly locating books and other products with ease and accuracy, while coaching others to do the same. - Coordinating and modeling cross-functional support of the café team during busy periods, ensuring booksellers assist effectively while maintaining café standards. - Actively coaching the store team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, and this is needed, collaboratively supporting the wider Cluster. **As you gain experience, you should expect your bookselling knowledge and skills to develop.** Each Barnes & Noble bookstore is the product of its bookselling team. You will increasingly contribute as you develop your expertise. You will: - Use extensive book knowledge of varied subjects (fiction, nonfiction, Children's) and categories to engage and provide informed service to customers, inspiring booksellers to broaden their expertise. - Use this knowledge to lead the store team in maintaining the sections and presenting books in an interesting and attractive manner. - Coach the team in delivering effective book recommendations to customers throughout varied sections while inspiring booksellers to expand their book knowledge. - Drive sales of key titles by modeling enthusiastic, and customer-focused hand-selling appreciated by customers. - Lead and support the store's focus on key sales objectives such as Our Monthly Picks, Book of the Year, Membership, pre-orders, etc., actively sharing this knowledge genuinely with customers and colleagues. - Use extensive knowledge, expertise and understanding of ETG, SHC, Media and Newsstand, to maintain all sections and backstock effectively, help customers with their shopping and lead the store team in doing the same. **As already said, above all we expect to enjoy being a bookseller at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to in the career path where you will take on new challenges and gain further opportunities for growth.** You will, of course, comply with all company policies and procedures. WhatYouDo: Knowledge&Experience: EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Senior Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. You are a go-to resource for other booksellers when they need help and guidance. You teach newer booksellers best practices, and you are comfortable providing informal feedback to peers when opportunities arise. Equally, you are an essential part of the bookstore team maintaining the attractive presentation of the store and in ensuring its efficient running. You work on our registers with enthusiasm, and you lead by example in recommending key titles or Membership benefits. You'll make a great Senior Bookseller if you have what we term to be good “behaviors.” Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: • Maintain reliable and punctual attendance for scheduled shifts. • Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays. • Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably. • Are supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness. • Are always cheerful with customers, consistently going out of your way to help them. • Show aptitude and willingness to learn new skills and acquire new knowledge in the store and apply it appropriately. • Act as a resource for booksellers and baristas, addressing concerns and issues by raising these timely to leadership. • Are curious, want to continuously learn, and demonstrate ambition and initiative to develop a bookselling career. • Above all, show that you enjoy being a bookseller! As a Senior Bookseller, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble bookseller. You will be trained and expected to be proficient in: • Using varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently while also troubleshooting routine issues. • Proactively refreshing book presentations and continuing to grow merchandising skills, while always maintaining cleanliness throughout the store. • Maintaining and actively refreshing the presentation in gifting, toys and our other product categories, equally, and help others to do the same. • Running a register competently to serve customers quickly and reliably while helping other booksellers to achieve the same. • Supporting the receiving and unpacking of deliveries, anticipating issues and adjusting approach to ensure that efficient and accurate shelving follows. • Finding books and other products with ease and accuracy and quickly identify alternative options when something is out of stock by using a combination of your own knowledge, BookMaster and all the other tools and processes in the bookstore appropriately and efficiently. • Supporting the café team willingly and effectively when needed. • Understanding loss prevention procedures and using de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, and this is needed, collaboratively supporting the wider Cluster. As you gain experience, you should expect your bookselling knowledge and skills to develop. Each Barnes & Noble bookstore is the product of its bookselling team. You will increasingly contribute as you develop your expertise. You will: • Use book knowledge of varied subjects (fiction, nonfiction, children's) and categories to engage and provide informed service to customers. • Use this knowledge to maintain the sections and present books in an interesting and attractive manner. • Become proficient across all sections of the bookstore enabling effective book recommendations to customers. • Sell books in a positive way appreciated by customers, supporting the success of key titles and leading by example. • Know, speak comfortably and be able to model how to support key sales objectives such as Our Monthly Picks, Book of the Year, Membership, pre-orders, etc., sharing this knowledge with customers and colleagues. • Use knowledge, expertise and understanding of ETG, SHC, Media and Newsstand, to maintain all sections and backstock effectively and help customers with their shopping. As already said, above all we expect you to enjoy being a bookseller at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance in the career path where you will take on new challenges and gain further opportunities for growth. You will, of course, comply with all company policies and procedures. EEO Statement As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact **************. Terms of Use, Copyright, and Privacy Policy © 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Lead Bookseller, you are an integral member of the bookselling team at the heart of our stores. You play a leadership role in guiding the bookselling team to maintain compelling merchandise presentations and overseeing the efficient running of the salesfloor. You are both a trusted expert and hands-on leader, creating a welcoming environment where booksellers feel supported, comfortable bringing forward questions or concerns, and they trust that you will address them promptly and effectively. You'll make a great Lead Bookseller if you have what we term to be good “behaviors.” Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: • Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor. • Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays. • Are positive and proactive in your approach to work; you lead by example with purpose and energy, working hard and reliably while inspiring others to do the same. • Are supportive and considerate of colleagues; consistently going out of your way to help others in the team and setting a positive example. • Are always cheerful with customers, consistently going out of your way to help them. • Show aptitude and willingness to learn new skills, acquire new knowledge and apply it appropriately in the store while guiding and supporting others. • Are curious, want to continuously learn, and demonstrate ambition and initiative to develop a bookselling career. • Act as a resource for booksellers and baristas, addressing and resolving concerns and raising these issues to leadership. • Prioritize resources and bookseller support appropriately to keep the shift on track. • Above all, show that you enjoy being a bookseller! As a Lead Bookseller, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble bookseller. You will be trained and expected to be proficient in: • Using mastered skills in BookMaster and all other tools and processes to model best practices for the store team and coach others in their effective use. • Utilizing strong merchandising skills to coach the store team in creating and maintaining appropriate and various book presentations, actively monitoring, guiding and adjusting displays while ensuring cleanliness and presentation standards are met. • Guiding booksellers in applying effective visual merchandising skills, while creating and maintaining Specialty presentations, setting fixtures (Horses/Donkeys, walls, gondolas, etc.), and reliably replenishing products as required. • Maintaining visible leadership presence at the registers, and actively coaching booksellers in Membership conversations as well as improving register speed and accuracy. • Guiding and supporting booksellers in receiving and unpacking of deliveries, anticipating issues, and adjusting approach to ensure that efficient and accurate shelving follows. • Demonstrating expert knowledge of store layout and inventory, quickly locating books and other products with ease and accuracy, while coaching others to do the same. • Coordinating and modeling cross-functional support of the café team during busy periods, ensuring booksellers assist effectively while maintaining café standards. • Actively coaching the store team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, and this is needed, collaboratively supporting the wider Cluster. As you gain experience, you should expect your bookselling knowledge and skills to develop. Each Barnes & Noble bookstore is the product of its bookselling team. You will increasingly contribute as you develop your expertise. You will: • Use extensive book knowledge of varied subjects (fiction, nonfiction, Children's) and categories to engage and provide informed service to customers, inspiring booksellers to broaden their expertise. • Use this knowledge to lead the store team in maintaining the sections and presenting books in an interesting and attractive manner. • Coach the team in delivering effective book recommendations to customers throughout varied sections while inspiring booksellers to expand their book knowledge. • Drive sales of key titles by modeling enthusiastic, and customer-focused hand-selling appreciated by customers. • Lead and support the store's focus on key sales objectives such as Our Monthly Picks, Book of the Year, Membership, pre-orders, etc., actively sharing this knowledge genuinely with customers and colleagues. • Use extensive knowledge, expertise and understanding of ETG, SHC, Media and Newsstand, to maintain all sections and backstock effectively, help customers with their shopping and lead the store team in doing the same. As already said, above all we expect to enjoy being a bookseller at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to in the career path where you will take on new challenges and gain further opportunities for growth. You will, of course, comply with all company policies and procedures. EEO Statement As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact **************. Terms of Use, Copyright, and Privacy Policy © 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003

**Introduction** Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. **Overview** Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Store Manager in our bookstore. The Assistant Store Manager will support the Store or General Manager in the daily operation of our retail store. You will supervise employees and tasks, work directly with customers, and play an instrumental role in carrying out the directives of the manager. Cash handling, customer service, team building, and problem solving are essential skills that will be used on a daily basis. **Responsibilities** As an Assistant Store Manager you will support all store operations and departments in partnership with the Store Manager or General Manager. You may be involved in purchasing for one or more departments, directing operational functions, and/or with scheduling and team development. At all times you will be expected to deliver outstanding customer service to the academic and co-curricular community while helping the store to meet or exceed sales goals, identify business opportunities, and motivate our team. With people management you may have direct involvement with training, directing, and counseling our team to help create excitement around our products, programs, and initiatives. Driving our team to create customer experiences that enhance bookstore loyalty, and deliver measurable results will be a daily expectation. **Expectations:** + Develop a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members. + Assign and direct work activities for team members or other management team members to ensure delivery of services, sales, and customer service. + Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of merchandise or services when necessary. + Manage customer and/or employee issues appropriately, timely, and with respect. + Assist with hiring and training new employees for the sales floor or other departments. + Maintain an appealing sales floor-- shelf, arrange, clean, and organize product or space within the store. + Assist with processing sales transactions involving cash, credit, or financial aid payments. **Physical Demands:** + Frequent movement within the store to access various departments, areas, and/or products. + Ability to remain in a stationary position for extended periods. + Frequent lifting. + Occasional reaching, stooping, kneeling, crouching, and climbing ladders. **Benefits available include:** + Get paid sooner! Daily Pay earned wage access is available to all store employees. + Employee Discount + Paid sick time (accrued based on time worked) + Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period) + Commuter Benefits **COVID-19 Considerations:** Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. **Qualifications** + 3+ years' experience in a retail setting. + 1+ year supervisory experience preferred or a graduate of the Best Seller Program. + High school diploma/GED preferred. + Ability to work a flexible schedule including evenings, weekends, and holidays. + Familiarity with financial and customer service principles. + Basic reading, writing and accounting skills required. + Excellent customer service and communication skills needed. + Strong interpersonal, communication, and problem solving skills. **EEO Statement** **Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.** **Job Locations** _US-OH-KENT_ **ID** _2025-19955_ **Category** _Retail Management_ **Position Type** _Regular FT_

Introduction Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. Overview Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager. The Department Manager must be knowledgeable about department and store operations, to provide outstanding customer service to the academic and co-curricular community. You will ensure that your area of responsibility is maintained, properly merchandised, and operationally sound. Responsibilities As a Department Manager you will support all store operations and departments in partnership with the management team. You will provide direct oversight of one or more departments in the store or for specified operational functions. You must be knowledgeable about department and store operations, provide outstanding customer service to the academic and co-curricular community and ensure that your area of responsibility is maintained, properly merchandised and operationally sound. Expectations: Assist in the daily operation of the store in partnership with the Store Manager, Assistant Store Manager and the management team. Act as the Manager-on-Duty and maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members to ensure compliance with all standards of operation. Utilize analytical skills and knowledge of the campus you support to best manage the day to day operations and make decisions. Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload. Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary. Maintain an appealing sales floor-tag, shelf, arrange, clean, and organize product or space within the store. Assist with processing sales transactions involving cash, credit, or financial aid payments as needed. Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store. Physical Demands: Frequent movement within the store to access various departments, areas, and/or products. Ability to remain in a stationary position for extended periods. Frequent lifting. Occasional reaching, stooping, kneeling, crouching, and climbing ladders. COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. Qualifications 2+ years' experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program. High school diploma/GED required. Outstanding customer service skills to match customers to products that meet their needs. Basic reading, writing and accounting skills required. Excellent customer service and communication skills needed. Strong interpersonal, communication, and problem solving skills. Ability to work a flexible schedule including evenings, weekends, and holidays. EEO Statement Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

**Introduction** Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. **Overview** Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager. The Department Manager must be knowledgeable about department and store operations, to provide outstanding customer service to the academic and co-curricular community. You will ensure that your area of responsibility is maintained, properly merchandised, and operationally sound. **Responsibilities** As a Department Manager you will support all store operations and departments in partnership with the management team. You will provide direct oversight of one or more departments in the store or for specified operational functions. You must be knowledgeable about department and store operations, provide outstanding customer service to the academic and co-curricular community and ensure that your area of responsibility is maintained, properly merchandised and operationally sound. **Expectations:** + Assist in the daily operation of the store in partnership with the Store Manager, Assistant Store Manager and the management team. + Act as the Manager-on-Duty and maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members to ensure compliance with all standards of operation. + Utilize analytical skills and knowledge of the campus you support to best manage the day to day operations and make decisions. + Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload. + Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary. + Maintain an appealing sales floor-tag, shelf, arrange, clean, and organize product or space within the store. + Assist with processing sales transactions involving cash, credit, or financial aid payments as needed. + Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store. **Physical Demands:** + Frequent movement within the store to access various departments, areas, and/or products. + Ability to remain in a stationary position for extended periods. + Frequent lifting. + Occasional reaching, stooping, kneeling, crouching, and climbing ladders. **COVID-19 Considerations:** Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. **Qualifications** + 2+ years' experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program. + High school diploma/GED required. + Outstanding customer service skills to match customers to products that meet their needs. + Basic reading, writing and accounting skills required. + Excellent customer service and communication skills needed. + Strong interpersonal, communication, and problem solving skills. + Ability to work a flexible schedule including evenings, weekends, and holidays. **EEO Statement** **Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.** **Job Locations** _US-OH-NORTH CANTON_ **ID** _2025-20332_ **Category** _Retail Management_ **Position Type** _Regular FT_

Introduction Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. Overview Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager. The Department Manager must be knowledgeable about department and store operations, to provide outstanding customer service to the academic and co-curricular community. You will ensure that your area of responsibility is maintained, properly merchandised, and operationally sound. Responsibilities As a Department Manager you will support all store operations and departments in partnership with the management team. You will provide direct oversight of one or more departments in the store or for specified operational functions. You must be knowledgeable about department and store operations, provide outstanding customer service to the academic and co-curricular community and ensure that your area of responsibility is maintained, properly merchandised and operationally sound. Expectations: * Assist in the daily operation of the store in partnership with the Store Manager, Assistant Store Manager and the management team. * Act as the Manager-on-Duty and maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members to ensure compliance with all standards of operation. * Utilize analytical skills and knowledge of the campus you support to best manage the day to day operations and make decisions. * Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload. * Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary. * Maintain an appealing sales floor-tag, shelf, arrange, clean, and organize product or space within the store. * Assist with processing sales transactions involving cash, credit, or financial aid payments as needed. * Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store. Physical Demands: * Frequent movement within the store to access various departments, areas, and/or products. * Ability to remain in a stationary position for extended periods. * Frequent lifting. * Occasional reaching, stooping, kneeling, crouching, and climbing ladders. COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. Qualifications * 2+ years' experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program. * High school diploma/GED required. * Outstanding customer service skills to match customers to products that meet their needs. * Basic reading, writing and accounting skills required. * Excellent customer service and communication skills needed. * Strong interpersonal, communication, and problem solving skills. * Ability to work a flexible schedule including evenings, weekends, and holidays. EEO Statement Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Introduction Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. Overview Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager in our Textbook department. The Department Manager in textbooks will assist customers with locating course materials for rental or purchase while assisting in the daily operation of the store. You will be a subject matter expert for your department, but also remain knowledgeable of other operational areas to provide outstanding customer service by suggesting complementary products and supplies, supporting team members in our store with shelving, restocking, and processing customer transactions. Responsibilities As a Department Manager you will support all store operations and departments in partnership with the management team. In the textbook department you are integral in making sure we have the right book, in the right quantity, at the right time. You may work directly with campus partners, students, and faculty to increase adoptions, rentals, and promote digital sales while successfully executing our textbook timeline each term. You will drive our team to create customer experiences that enhance bookstore loyalty, and deliver measurable results daily. And best of all, you'll be part of a company that is consistently rated as a great place to work - and where employees love what they do. Expectations: Execute the textbook cycle from setup to returns independently or with the support of team members that you train, guide, direct, and counsel under the direction of Store Management. Ability to use department specific technology to answer questions about course material, recommend products and/or services, create textbook adoptions, maintain book inventory, receive and pay invoices, and locate or obtain materials based on course descriptions or customer needs. Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members. Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary. Maintain an appealing sales floor-tag, shelf, arrange, clean, and organize product or space within the store. Assist with processing sales transactions involving cash, credit, or financial aid payments as needed. Physical Demands: Frequent movement within the store to access various departments, areas, and/or products. Ability to remain in a stationary position for extended periods. Frequent lifting. Occasional reaching, stooping, kneeling, crouching, and climbing ladders. COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. Qualifications 2+ years' experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program. High school diploma/GED required. Outstanding customer service skills to match customers to products that meet their needs. Basic reading, writing and accounting skills required. Excellent customer service and communication skills needed. Strong interpersonal, communication, and problem solving skills. Ability to work a flexible schedule including evenings, weekends, and holidays. EEO Statement Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Title: Store Manager EmploymentType: Full-Time JobSummary: A Barnes & Noble bookstore is a gathering place for readers and the community. As a Store Manager (SM), your key focus and responsibility is the smooth running of your store. You do this by leading, developing and working through your team and Cluster to ensure the store is delivering expected results. In this role, the effectiveness of your team is a direct reflection of your ability to lead and motivate that team. **You'll make a great Store Manager if you have what we term to be good "behaviors."** You and the management team hold yourselves and the team to these standards, reinforcing expectations. These behaviors collectively demonstrate that your store team understands and reflects the following: - Firm understanding and consistency of all Bookstore Basics, maintaining the store's presentation to expected standards. - Strong operational standards maintaining a well-organized stockroom and backstock, receiving and shelving deliveries in a timely manner. - Commercial direction, presentation and execution across the Front of Store (FOS) and table displays, that highlight key titles and promotions. - Strong section detail and appropriate stock levels, with the team working effectively with the Inventory Cluster Support (ICS) team to ensure appropriate offerings. - A well-presented Children's Department with clear ownership, balanced stock, a strong commercial offer and a welcoming space. - Proper execution and understanding around Specialty visual merchandising, replenishment and disciplines, delivering the Gift and FOS presentation, Toys & Games and other non-book sections correctly. - Solid execution of café standards supported by the store team, fostering a positive culture of partnership within the café team and actively promoting Membership and book picks. - Delivery of good service by having the FOS well covered and the team being "heads up," greeting and offering help to most customers in an unintrusive, natural way. - Friendly, knowledgeable and professional service at the registers, working naturally with Membership, Our Monthly Picks and other store services, achieving sales objectives. - Effective selling of Our Monthly Picks, evaluating how well the bookseller behaviors are embedded and demonstrated by the team in a natural and enjoyable way. - Prioritize health, safety and loss prevention standards, demonstrating de-escalation techniques, confidence in handling active threats, Code Adam and emergency procedures. - Solid execution of roster aligning with the budget, so store scheduling is balanced to effectively and smoothly run the store, collaborating well with Rota Cluster Support (RCS) and when needed, with Recruiter Cluster Support (RC). **As a Store Manager you will be required to lead the team to strong, consistent performance.** Each Barnes & Noble bookstore is the product of its leadership, who supports the bookselling and café team. You will be expected to deliver results through your ability to inspire and support your team. You will: - Assess the capabilities and potential of the store team fairly and with good understanding of individual skills, conducting reviews consistently and promptly. - Prioritize the development of individual booksellers purposefully, meeting the demands of the store, working with the People Cluster Support to do so. - Hold the store team accountable for consistent standards appropriate for their position, addressing opportunities promptly and fairly. - Lead the store team with kindness, fairness and respect, encouraging the same throughout the team, while creating a positive working environment. - Communicate and deliver appropriate company messages to the store team in a clear, consistent way, sharing necessary feedback and questions with the Cluster, Area, or Home Office resources. - Demonstrate integrity and personal credibility, inspiring engagement and performance within the team and Cluster. - Be resilient and determined when under pressure, remaining equitable and consistent while focusing and achieving goals and objectives. - Be open to learning, listen and accept feedback about your own skills and opportunities, and actively work to improve and develop. - Seek to use your strengths at the Cluster level and show a willingness to offer support outside their store and accept cluster partnerships. - Work proactively to remedy weaknesses and develop strengths in position with continual learning to progress in your personal development and career ambition. - Understand and articulate that you - as with most SMs - have weaknesses and are able to share them and discuss how to address these. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, and this is needed, collaboratively supporting the wider Cluster. **As you gain experience, you should expect your knowledge and skills to develop to support others and the Cluster.** You will, of course, comply with all company policies and procedures. WhatYouDo: Knowledge&Experience: EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Store Manager (SM), your key focus and responsibility is the smooth running of your store. You do this by leading, developing and working through your team and Cluster to ensure the store is delivering expected results. In this role, the effectiveness of your team is a direct reflection of your ability to lead and motivate that team. You'll make a great Store Manager if you have what we term to be good “behaviors.” You and the management team hold yourselves and the team to these standards, reinforcing expectations. These behaviors collectively demonstrate that your store team understands and reflects the following: • Firm understanding and consistency of all Bookstore Basics, maintaining the store's presentation to expected standards. • Strong operational standards maintaining a well-organized stockroom and backstock, receiving and shelving deliveries in a timely manner. • Commercial direction, presentation and execution across the Front of Store (FOS) and table displays, that highlight key titles and promotions. • Strong section detail and appropriate stock levels, with the team working effectively with the Inventory Cluster Support (ICS) team to ensure appropriate offerings. • A well-presented Children's Department with clear ownership, balanced stock, a strong commercial offer and a welcoming space. • Proper execution and understanding around Specialty visual merchandising, replenishment and disciplines, delivering the Gift and FOS presentation, Toys & Games and other non-book sections correctly. • Solid execution of café standards supported by the store team, fostering a positive culture of partnership within the café team and actively promoting Membership and book picks. • Delivery of good service by having the FOS well covered and the team being “heads up,” greeting and offering help to most customers in an unintrusive, natural way. • Friendly, knowledgeable and professional service at the registers, working naturally with Membership, Our Monthly Picks and other store services, achieving sales objectives. • Effective selling of Our Monthly Picks, evaluating how well the bookseller behaviors are embedded and demonstrated by the team in a natural and enjoyable way. • Prioritize health, safety and loss prevention standards, demonstrating de-escalation techniques, confidence in handling active threats, Code Adam and emergency procedures. • Solid execution of roster aligning with the budget, so store scheduling is balanced to effectively and smoothly run the store, collaborating well with Rota Cluster Support (RCS) and when needed, with Recruiter Cluster Support (RC). As a Store Manager you will be required to lead the team to strong, consistent performance. Each Barnes & Noble bookstore is the product of its leadership, who supports the bookselling and café team. You will be expected to deliver results through your ability to inspire and support your team. You will: • Assess the capabilities and potential of the store team fairly and with good understanding of individual skills, conducting reviews consistently and promptly. • Prioritize the development of individual booksellers purposefully, meeting the demands of the store, working with the People Cluster Support to do so. • Hold the store team accountable for consistent standards appropriate for their position, addressing opportunities promptly and fairly. • Lead the store team with kindness, fairness and respect, encouraging the same throughout the team, while creating a positive working environment. • Communicate and deliver appropriate company messages to the store team in a clear, consistent way, sharing necessary feedback and questions with the Cluster, Area, or Home Office resources. • Demonstrate integrity and personal credibility, inspiring engagement and performance within the team and Cluster. • Be resilient and determined when under pressure, remaining equitable and consistent while focusing and achieving goals and objectives. • Be open to learning, listen and accept feedback about your own skills and opportunities, and actively work to improve and develop. • Seek to use your strengths at the Cluster level and show a willingness to offer support outside their store and accept cluster partnerships. • Work proactively to remedy weaknesses and develop strengths in position with continual learning to progress in your personal development and career ambition. • Understand and articulate that you - as with most SMs - have weaknesses and are able to share them and discuss how to address these. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, and this is needed, collaboratively supporting the wider Cluster. As you gain experience, you should expect your knowledge and skills to develop to support others and the Cluster. You will, of course, comply with all company policies and procedures. EEO Statement As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact **************. Terms of Use, Copyright, and Privacy Policy © 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education. Pay Rate - $48,400 - $54,000 per year Position Overview As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience. Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations. Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. Responsibilities Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including: Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy. Responsible for leading in-store course materials activities in collaboration with course materials leadership. Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget. Review and approve store markups, markdowns, and write-offs within company guidelines. Ensures the security of company assets and the safety of associates and customers, and adherence to company policies. Campus Relationships: Communicate and partner with the campus including: Facilitation of campus and/or community events. Day-to-day communication of store operational activities. Strategic Partnership Reviews. Ensure campus outreach and engagement. Bookstore Advisory Committees. Talent Management: Responsible for full cycle talent management, including: Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results. Ensure effective performance management and maintain a culture of accountability. Recruit, train, coach, and develop all team members. Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include: Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share. Answer routine inquiries and handle escalated complaints. Ensure the store is neat, clean, and orderly. May oversee a café or convenience store and must ensure compliance with all health and food safety regulations. Other duties as assigned to support general store operations. Follett Higher Education is a drug-free workplace environment.Requirements Bachelor's Degree or Equivalent. 3-5 years of retail management or strong customer service experience. General Computer Skills. Academic retail experience is a plus. Strong organizational, time management, and problem-solving skills. Vital customer service, communication, and presentation skills. Strong analytical skills and financial acumen. Advanced relationship building, a demonstrated ability to influence a team, and customer outreach. Travel: minimal - less than 10%. Full time benefits: • Medical, Dental, & Vison • Voluntary Insurance plans • 401k + 100% company match (up to 4%) • 80 hours vacation + sick days • 10 paid company holidays • Quarterly Bonus Plan Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.