As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.
Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.
Responsibilities
Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including:
Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
Responsible for leading in-store course materials activities in collaboration with course materials leadership.
Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.
Review and approve store markups, markdowns, and write-offs within company guidelines.
Ensures the security of company assets and the safety of associates and customers, and adherence to company policies.
Campus Relationships: Communicate and partner with the campus including:
Facilitation of campus and/or community events.
Day-to-day communication of store operational activities.
Strategic Partnership Reviews.
Ensure campus outreach and engagement.
Bookstore Advisory Committees.
Talent Management: Responsible for full cycle talent management, including:
Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results.
Ensure effective performance management and maintain a culture of accountability.
Recruit, train, coach, and develop all team members.
Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:
Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.
Answer routine inquiries and handle escalated complaints.
Ensure the store is neat, clean, and orderly.
May oversee a café or convenience store and must ensure compliance with all health and food safety regulations.
Other duties as assigned to support general store operations. Follett Higher Education is a drug-free workplace environment.
With over 430 retail stores worldwide, our StoreLeadership Teams are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our StoreLeadership Teams help create memorable consumer experiences while supporting and helping drive the company's mission of “Connecting Active People with Their Passions.”
As a Retail Supervisor, you will be a member of the StoreLeadership Team and responsible for providing leadership and direction to diverse associate-level team members in an assigned area of responsibility. The Retail Supervisor fosters a positive environment and displays a high professional standard of individual behavior, leading by example while demonstrating Columbia Sportswear Company values.
HOW YOU'LL MAKE A DIFFERENCE
Oversees the day-to-day work of associate level staff.
Provide direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store.
Supervise assigned department of responsibility, overseeing the profitability of the store by receiving, handling, replenishing, and processing.
Create and maintain store culture through teamwork and coaching, displaying a high professional standard of individual behavior and leading by example.
Collaborate with the storeleadership team concerning policies, procedures, and standards for assigned areas of responsibility.
Maintain company standards and policies; ensure that employees adhere to procedures and quality standards, working to resolve any problems or errors.
YOU HAVE
No specific education required (High School Diploma or GED preferred)
2-5 years of experience in position or specialization
Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone.
Effective communication skills; able to exchange ideas and information with the storeleadership team, associates, and consumers.
JOB CONDITIONS
Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
Occasionally requires the ability to work in a place.
Ability to communicate clearly with others.
Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. ************************************************************************************ If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.At Columbia Sportswear Company, we're proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family's financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to ****************** with the Subject: Applicant Assistance Requested.
$32k-37k yearly est. Auto-Apply 7d ago
Bookseller
Half Price Books, Records, Magazines 4.5
Reynoldsburg, OH jobs
O U R M I S S I O N S T A T E M E N T
"Be fair to customers and our employees,
promote literacy, be kind to the environment
and remain financially viable so we may continue."
NOW HIRING BOOKSELLERS
Do you like books? Would you like to help fellow booklovers find their next favorite read? Do you want to find one-of-a-kind treasures that you never knew existed?
America's largest family-owned new and used book retailer, Half Price Books, is looking for enthusiastic and motivated people to work in our fun, fast-paced retail environment to fill the position of Bookseller.
Every day, Booksellers get to work on a variety of tasks, including delivering quality customer service, sharing their knowledge about books, movies, and music with customers and co-workers, operating the cash register, shelving new merchandise, and buying books from the public. Each day can be unique and filled with surprises! We're looking for people who have strong communication skills and a positive attitude. Ideal candidates are dependable, hard-working and independently-motivated.
In addition to the pleasure of working at a great place with great people and getting paid for it you'll receive a compensation package that is enhanced by benefits including: reliable hours/shifts, paid vacation and holidays, paid sick time, health insurance, 401(k), and more. Perks also include an employee discount on almost all of the already low-priced merchandise available in Half Price Books stores.
Half Price Books is a place for people who are interested in preserving, recycling and passing along information and entertainment in every form. We buy and sell books, records, CDs, collectibles, magazines, videos, DVDs and games. We believe books should fill our lives, not our landfills, so we also strive to donate and recycle what we cannot sell.
We promote from within so most everyone starts right here, as a Bookseller. Are you ready to join the Half Price Books family? Fill out an employment application online or bring your application by the store today. We'd love to meet you and say hello.
Half Price Books is an equal opportunity employer.
Half Price Books respects your privacy. To learn more about the information we may collect about job applicants and how we may use it, please visit our .
$22k-27k yearly est. 14d ago
Assistant Store Manager
Barnes & Noble 4.5
Aurora, OH jobs
Title: Assistant Store Manager EmploymentType: Full-Time JobSummary: A Barnes & Noble bookstore is a gathering place for readers and the community. As an Assistant Store Manager (ASM), you ensure the smooth running of your store through leadership and deployment of the store team. In this role, the effectiveness of your team is a direct reflection of your ability to lead and motivate that team to deliver expected results. **You'll make a great ASM if you have what we term to be good "behaviors."** Expect your colleagues to demonstrate these behaviors and for you and the management team at the store to hold themselves along with the store team to high standards and to reinforce expectations. These behaviors collectively demonstrate that the store and team understands and reflects the following: - Consistency of all Bookstore Basics, maintaining the store's presentation to expected standards. - Strong operational standards, maintaining a well-organized stockroom and backstock, and receiving and shelving deliveries on a timely basis. - Commercial direction, presentation and execution across the Front of Store (FOS) and table displays, that highlight key titles and promotions. - Strong section detail and appropriate stock levels with the team working effectively with the Inventory Cluster Support (ICS) team to ensure appropriate offerings. - A well-presented Children's Department with clear ownership, balanced stock, a strong commercial offer, and a welcoming space. - Proper execution and understanding around Specialty visual merchandising, replenishment and disciplines, delivering the Gift and FOS presentation, Toys & Games and other non-book sections correctly. - Solid execution of café standards supported by the store team fostering a positive culture of partnership within the café team and actively promoting Membership and book picks. - Delivery of good service by having the FOS well covered and the team being "heads up," greeting and offering help to most customers in an unintrusive, natural way. - Friendly, knowledgeable and professional service at the registers, working naturally with Membership, Our Monthly Picks and other store services, achieving sales objectives. - Effective selling of Our Monthly Picks, evaluating how well the bookseller behaviors are embedded and demonstrated by the team in a natural and enjoyable way. - Prioritized health, safety and loss prevention standards, demonstrating de-escalation techniques, confidence in handling active threats, Code Adam and emergency procedures. - Solid execution of roster aligning with the budget, so store scheduling is balanced to effectively and smoothly run the store, collaborating well with Rota Cluster Support (RCS) and when needed, with Recruiter Cluster Support (RC). **As an ASM you will continue to develop your leadership skills to effectively guide the team in delivering strong, consistent performance.** Each Barnes & Noble bookstore is the product of its leadership, who support the bookselling and café team. You will be expected to deliver results through your ability to inspire and support your team. You will: - Demonstrate effective ownership of key responsibilities to support and lead the store team and operations, ensuring smooth day-to-day operations. - Support developmental priorities within the team, ensuring well-rounded abilities to meet the demands of the store and the potential of individual booksellers is realized, working with the Store Manager, People Cluster Support and/or RC to do so. - Hold the store team accountable for consistent standards appropriate for their position, addressing opportunities promptly and fairly. - Support the store team, acting with kindness, fairness and respect and encouraging this with the team, creating a positive working environment. - Communicate and deliver appropriate company messages to the store team in a clear, consistent way, sharing necessary feedback and questions with the Cluster or Home Office resources. - Demonstrate integrity and personal credibility, inspiring engagement and performance within the team and Cluster. - Be resilient and determined when under pressure, remaining equitable and consistent while focusing and achieving goals and objectives. - Run the store effectively in the absence of the SM; enabling them to fulfill a Cluster role, stepping in to support the team or other Cluster stores. - Drive your own development, showing enthusiasm to listen, learn and be open to feedback, reflecting on it and applying it to improve and fulfill career goals. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, and this is needed, collaboratively supporting the wider Cluster. **As you gain experience, you should expect your knowledge and skills to develop to support others and the Cluster.** You will, of course, comply with all company policies and procedures.
WhatYouDo:
Knowledge&Experience:
EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Assistant Store Manager Kent State University Bookstore Kent Campus
Barnes & Noble Education 4.5
Kent, OH jobs
Introduction
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
Overview
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Store Manager in our bookstore. The Assistant Store Manager will support the Store or General Manager in the daily operation of our retail store. You will supervise employees and tasks, work directly with customers, and play an instrumental role in carrying out the directives of the manager. Cash handling, customer service, team building, and problem solving are essential skills that will be used on a daily basis.
Responsibilities
As an Assistant Store Manager you will support all store operations and departments in partnership with the Store Manager or General Manager. You may be involved in purchasing for one or more departments, directing operational functions, and/or with scheduling and team development. At all times you will be expected to deliver outstanding customer service to the academic and co-curricular community while helping the store to meet or exceed sales goals, identify business opportunities, and motivate our team. With people management you may have direct involvement with training, directing, and counseling our team to help create excitement around our products, programs, and initiatives. Driving our team to create customer experiences that enhance bookstore loyalty, and deliver measurable results will be a daily expectation.
Expectations:
Develop a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
Assign and direct work activities for team members or other management team members to ensure delivery of services, sales, and customer service.
Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of merchandise or services when necessary.
Manage customer and/or employee issues appropriately, timely, and with respect.
Assist with hiring and training new employees for the sales floor or other departments.
Maintain an appealing sales floor-- shelf, arrange, clean, and organize product or space within the store.
Assist with processing sales transactions involving cash, credit, or financial aid payments.
Physical Demands:
Frequent movement within the store to access various departments, areas, and/or products.
Ability to remain in a stationary position for extended periods.
Frequent lifting.
Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
Benefits available include:
Get paid sooner! Daily Pay earned wage access is available to all store employees.
Employee Discount
Paid sick time (accrued based on time worked)
Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
Commuter Benefits
COVID-19 Considerations:
Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
Qualifications
3+ years' experience in a retail setting.
1+ year supervisory experience preferred or a graduate of the Best Seller Program.
High school diploma/GED preferred.
Ability to work a flexible schedule including evenings, weekends, and holidays.
Familiarity with financial and customer service principles.
Basic reading, writing and accounting skills required.
Excellent customer service and communication skills needed.
Strong interpersonal, communication, and problem solving skills.
EEO Statement
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
$32k-39k yearly est. Auto-Apply 60d+ ago
Assistant Store Manager Kent State University Bookstore Kent Campus
Barnes & Noble Education 4.5
Kent, OH jobs
**Introduction** Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
**Overview**
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Store Manager in our bookstore. The Assistant Store Manager will support the Store or General Manager in the daily operation of our retail store. You will supervise employees and tasks, work directly with customers, and play an instrumental role in carrying out the directives of the manager. Cash handling, customer service, team building, and problem solving are essential skills that will be used on a daily basis.
**Responsibilities**
As an Assistant Store Manager you will support all store operations and departments in partnership with the Store Manager or General Manager. You may be involved in purchasing for one or more departments, directing operational functions, and/or with scheduling and team development. At all times you will be expected to deliver outstanding customer service to the academic and co-curricular community while helping the store to meet or exceed sales goals, identify business opportunities, and motivate our team. With people management you may have direct involvement with training, directing, and counseling our team to help create excitement around our products, programs, and initiatives. Driving our team to create customer experiences that enhance bookstore loyalty, and deliver measurable results will be a daily expectation.
**Expectations:**
+ Develop a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
+ Assign and direct work activities for team members or other management team members to ensure delivery of services, sales, and customer service.
+ Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of merchandise or services when necessary.
+ Manage customer and/or employee issues appropriately, timely, and with respect.
+ Assist with hiring and training new employees for the sales floor or other departments.
+ Maintain an appealing sales floor-- shelf, arrange, clean, and organize product or space within the store.
+ Assist with processing sales transactions involving cash, credit, or financial aid payments.
**Physical Demands:**
+ Frequent movement within the store to access various departments, areas, and/or products.
+ Ability to remain in a stationary position for extended periods.
+ Frequent lifting.
+ Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
**Benefits available include:**
+ Get paid sooner! Daily Pay earned wage access is available to all store employees.
+ Employee Discount
+ Paid sick time (accrued based on time worked)
+ Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
+ Commuter Benefits
**COVID-19 Considerations:**
Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
**Qualifications**
+ 3+ years' experience in a retail setting.
+ 1+ year supervisory experience preferred or a graduate of the Best Seller Program.
+ High school diploma/GED preferred.
+ Ability to work a flexible schedule including evenings, weekends, and holidays.
+ Familiarity with financial and customer service principles.
+ Basic reading, writing and accounting skills required.
+ Excellent customer service and communication skills needed.
+ Strong interpersonal, communication, and problem solving skills.
**EEO Statement**
**Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.**
**Job Locations** _US-OH-KENT_
**ID** _2025-19955_
**Category** _Retail Management_
**Position Type** _Regular FT_
$32k-39k yearly est. 60d+ ago
Kent State Regional Bookstore at Stark Campus Department Manager (DM) - Travel Required
Barnes & Noble Education 4.5
North Canton, OH jobs
Introduction
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
Overview
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager. The Department Manager must be knowledgeable about department and store operations, to provide outstanding customer service to the academic and co-curricular community. You will ensure that your area of responsibility is maintained, properly merchandised, and operationally sound.
Responsibilities
As a Department Manager you will support all store operations and departments in partnership with the management team. You will provide direct oversight of one or more departments in the store or for specified operational functions. You must be knowledgeable about department and store operations, provide outstanding customer service to the academic and co-curricular community and ensure that your area of responsibility is maintained, properly merchandised and operationally sound.
Expectations:
Assist in the daily operation of the store in partnership with the Store Manager, Assistant Store Manager and the management team.
Act as the Manager-on-Duty and maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members to ensure compliance with all standards of operation.
Utilize analytical skills and knowledge of the campus you support to best manage the day to day operations and make decisions.
Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.
Maintain an appealing sales floor-tag, shelf, arrange, clean, and organize product or space within the store.
Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.
Physical Demands:
Frequent movement within the store to access various departments, areas, and/or products.
Ability to remain in a stationary position for extended periods.
Frequent lifting.
Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
COVID-19 Considerations:
Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
Qualifications
2+ years' experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
High school diploma/GED required.
Outstanding customer service skills to match customers to products that meet their needs.
Basic reading, writing and accounting skills required.
Excellent customer service and communication skills needed.
Strong interpersonal, communication, and problem solving skills.
Ability to work a flexible schedule including evenings, weekends, and holidays.
EEO Statement
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
$31k-45k yearly est. Auto-Apply 48d ago
Kent State Regional Bookstore at Stark Campus Department Manager (DM) - Travel Required
Barnes & Noble Education 4.5
North Canton, OH jobs
**Introduction** Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
**Overview**
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager. The Department Manager must be knowledgeable about department and store operations, to provide outstanding customer service to the academic and co-curricular community. You will ensure that your area of responsibility is maintained, properly merchandised, and operationally sound.
**Responsibilities**
As a Department Manager you will support all store operations and departments in partnership with the management team. You will provide direct oversight of one or more departments in the store or for specified operational functions. You must be knowledgeable about department and store operations, provide outstanding customer service to the academic and co-curricular community and ensure that your area of responsibility is maintained, properly merchandised and operationally sound.
**Expectations:**
+ Assist in the daily operation of the store in partnership with the Store Manager, Assistant Store Manager and the management team.
+ Act as the Manager-on-Duty and maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members to ensure compliance with all standards of operation.
+ Utilize analytical skills and knowledge of the campus you support to best manage the day to day operations and make decisions.
+ Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
+ Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.
+ Maintain an appealing sales floor-tag, shelf, arrange, clean, and organize product or space within the store.
+ Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
+ Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.
**Physical Demands:**
+ Frequent movement within the store to access various departments, areas, and/or products.
+ Ability to remain in a stationary position for extended periods.
+ Frequent lifting.
+ Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
**COVID-19 Considerations:**
Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
**Qualifications**
+ 2+ years' experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
+ High school diploma/GED required.
+ Outstanding customer service skills to match customers to products that meet their needs.
+ Basic reading, writing and accounting skills required.
+ Excellent customer service and communication skills needed.
+ Strong interpersonal, communication, and problem solving skills.
+ Ability to work a flexible schedule including evenings, weekends, and holidays.
**EEO Statement**
**Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.**
**Job Locations** _US-OH-NORTH CANTON_
**ID** _2025-20332_
**Category** _Retail Management_
**Position Type** _Regular FT_
$31k-45k yearly est. 48d ago
Department Manager- Textbooks Xavier University
Barnes & Noble Education 4.5
Cincinnati, OH jobs
Introduction
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
Overview
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager in our Textbook department. The Department Manager in textbooks will assist customers with locating course materials for rental or purchase while assisting in the daily operation of the store. You will be a subject matter expert for your department, but also remain knowledgeable of other operational areas to provide outstanding customer service by suggesting complementary products and supplies, supporting team members in our store with shelving, restocking, and processing customer transactions.
Responsibilities
As a Department Manager you will support all store operations and departments in partnership with the management team. In the textbook department you are integral in making sure we have the right book, in the right quantity, at the right time. You may work directly with campus partners, students, and faculty to increase adoptions, rentals, and promote digital sales while successfully executing our textbook timeline each term. You will drive our team to create customer experiences that enhance bookstore loyalty, and deliver measurable results daily. And best of all, you'll be part of a company that is consistently rated as a great place to work - and where employees love what they do.
Expectations:
Execute the textbook cycle from setup to returns independently or with the support of team members that you train, guide, direct, and counsel under the direction of Store Management.
Ability to use department specific technology to answer questions about course material, recommend products and/or services, create textbook adoptions, maintain book inventory, receive and pay invoices, and locate or obtain materials based on course descriptions or customer needs.
Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.
Maintain an appealing sales floor-tag, shelf, arrange, clean, and organize product or space within the store.
Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
Physical Demands:
Frequent movement within the store to access various departments, areas, and/or products.
Ability to remain in a stationary position for extended periods.
Frequent lifting.
Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
Ohio Pay Transparency Information (Only applicable in Ohiostores):
Pay: Full-time Department Manager Textbook pay range $15.50 - $19.40/hour.
COVID-19 Considerations:
Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
Qualifications
2+ years' experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
High school diploma/GED required.
Outstanding customer service skills to match customers to products that meet their needs.
Basic reading, writing and accounting skills required.
Excellent customer service and communication skills needed.
Strong interpersonal, communication, and problem solving skills.
Ability to work a flexible schedule including evenings, weekends, and holidays.
EEO Statement
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Title: Store Manager EmploymentType: Full-Time JobSummary: A Barnes & Noble bookstore is a gathering place for readers and the community. As a Store Manager (SM), your key focus and responsibility is the smooth running of your store. You do this by leading, developing and working through your team and Cluster to ensure the store is delivering expected results. In this role, the effectiveness of your team is a direct reflection of your ability to lead and motivate that team. **You'll make a great Store Manager if you have what we term to be good "behaviors."** You and the management team hold yourselves and the team to these standards, reinforcing expectations. These behaviors collectively demonstrate that your store team understands and reflects the following: - Firm understanding and consistency of all Bookstore Basics, maintaining the store's presentation to expected standards. - Strong operational standards maintaining a well-organized stockroom and backstock, receiving and shelving deliveries in a timely manner. - Commercial direction, presentation and execution across the Front of Store (FOS) and table displays, that highlight key titles and promotions. - Strong section detail and appropriate stock levels, with the team working effectively with the Inventory Cluster Support (ICS) team to ensure appropriate offerings. - A well-presented Children's Department with clear ownership, balanced stock, a strong commercial offer and a welcoming space. - Proper execution and understanding around Specialty visual merchandising, replenishment and disciplines, delivering the Gift and FOS presentation, Toys & Games and other non-book sections correctly. - Solid execution of café standards supported by the store team, fostering a positive culture of partnership within the café team and actively promoting Membership and book picks. - Delivery of good service by having the FOS well covered and the team being "heads up," greeting and offering help to most customers in an unintrusive, natural way. - Friendly, knowledgeable and professional service at the registers, working naturally with Membership, Our Monthly Picks and other store services, achieving sales objectives. - Effective selling of Our Monthly Picks, evaluating how well the bookseller behaviors are embedded and demonstrated by the team in a natural and enjoyable way. - Prioritize health, safety and loss prevention standards, demonstrating de-escalation techniques, confidence in handling active threats, Code Adam and emergency procedures. - Solid execution of roster aligning with the budget, so store scheduling is balanced to effectively and smoothly run the store, collaborating well with Rota Cluster Support (RCS) and when needed, with Recruiter Cluster Support (RC). **As a Store Manager you will be required to lead the team to strong, consistent performance.** Each Barnes & Noble bookstore is the product of its leadership, who supports the bookselling and café team. You will be expected to deliver results through your ability to inspire and support your team. You will: - Assess the capabilities and potential of the store team fairly and with good understanding of individual skills, conducting reviews consistently and promptly. - Prioritize the development of individual booksellers purposefully, meeting the demands of the store, working with the People Cluster Support to do so. - Hold the store team accountable for consistent standards appropriate for their position, addressing opportunities promptly and fairly. - Lead the store team with kindness, fairness and respect, encouraging the same throughout the team, while creating a positive working environment. - Communicate and deliver appropriate company messages to the store team in a clear, consistent way, sharing necessary feedback and questions with the Cluster, Area, or Home Office resources. - Demonstrate integrity and personal credibility, inspiring engagement and performance within the team and Cluster. - Be resilient and determined when under pressure, remaining equitable and consistent while focusing and achieving goals and objectives. - Be open to learning, listen and accept feedback about your own skills and opportunities, and actively work to improve and develop. - Seek to use your strengths at the Cluster level and show a willingness to offer support outside their store and accept cluster partnerships. - Work proactively to remedy weaknesses and develop strengths in position with continual learning to progress in your personal development and career ambition. - Understand and articulate that you - as with most SMs - have weaknesses and are able to share them and discuss how to address these. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, and this is needed, collaboratively supporting the wider Cluster. **As you gain experience, you should expect your knowledge and skills to develop to support others and the Cluster.** You will, of course, comply with all company policies and procedures.
WhatYouDo:
Knowledge&Experience:
EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
$26k-43k yearly est. 42d ago
Senior Bookseller - FT
Barnes & Noble 4.5
Aurora, OH jobs
Title: Senior Bookseller - FT EmploymentType: Full-Time JobSummary: A Barnes & Noble bookstore is a gathering place for readers and the community. As a Senior Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. You are a go-to resource for other booksellers when they need help and guidance. You teach newer booksellers best practices, and you are comfortable providing informal feedback to peers when opportunities arise. Equally, you are an essential part of the bookstore team maintaining the attractive presentation of the store and in ensuring its efficient running. You work on our registers with enthusiasm, and you lead by example in recommending key titles or Membership benefits. **You'll make a great Senior Bookseller if you have what we term to be good "behaviors."** Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: - Maintain reliable and punctual attendance for scheduled shifts. - Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays. - Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably. - Are supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness. - Are always cheerful with customers, consistently going out of your way to help them. - Show aptitude and willingness to learn new skills and acquire new knowledge in the store and apply it appropriately. - Act as a resource for booksellers and baristas, addressing concerns and issues by raising these timely to leadership. - Are curious, want to continuously learn, and demonstrate ambition and initiative to develop a bookselling career. - Above all, show that you enjoy being a bookseller! **As a Senior Bookseller, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble bookseller.** You will be trained and expected to be proficient in: - Using varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently while also troubleshooting routine issues. - Proactively refreshing book presentations and continuing to grow merchandising skills, while always maintaining cleanliness throughout the store. - Maintaining and actively refreshing the presentation in gifting, toys and our other product categories, equally, and help others to do the same. - Running a register competently to serve customers quickly and reliably while helping other booksellers to achieve the same. - Supporting the receiving and unpacking of deliveries, anticipating issues and adjusting approach to ensure that efficient and accurate shelving follows. - Finding books and other products with ease and accuracy and quickly identify alternative options when something is out of stock by using a combination of your own knowledge, BookMaster and all the other tools and processes in the bookstore appropriately and efficiently. - Supporting the café team willingly and effectively when needed. - Understanding loss prevention procedures and using de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, and this is needed, collaboratively supporting the wider Cluster. **As you gain experience, you should expect your bookselling knowledge and skills to develop.** Each Barnes & Noble bookstore is the product of its bookselling team. You will increasingly contribute as you develop your expertise. You will: - Use book knowledge of varied subjects (fiction, nonfiction, children's) and categories to engage and provide informed service to customers. - Use this knowledge to maintain the sections and present books in an interesting and attractive manner. - Become proficient across all sections of the bookstore enabling effective book recommendations to customers. - Sell books in a positive way appreciated by customers, supporting the success of key titles and leading by example. - Know, speak comfortably and be able to model how to support key sales objectives such as Our Monthly Picks, Book of the Year, Membership, pre-orders, etc., sharing this knowledge with customers and colleagues. - Use knowledge, expertise and understanding of ETG, SHC, Media and Newsstand, to maintain all sections and backstock effectively and help customers with their shopping. **As already said, above all we expect you to enjoy being a bookseller at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance in the career path where you will take on new challenges and gain further opportunities for growth.** You will, of course, comply with all company policies and procedures.
WhatYouDo:
Knowledge&Experience:
EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
O U R M I S S I O N S T A T E M E N T
"Be fair to customers and our employees,
promote literacy, be kind to the environment
and remain financially viable so we may continue."
NOW HIRING BOOKSELLERS
Do you like books? Would you like to help fellow booklovers find their next favorite read? Do you want to find one-of-a-kind treasures that you never knew existed?
America's largest family-owned new and used book retailer, Half Price Books, is looking for enthusiastic and motivated people to work in our fun, fast-paced retail environment to fill the position of Bookseller.
Every day, Booksellers get to work on a variety of tasks, including delivering quality customer service, sharing their knowledge about books, movies, and music with customers and co-workers, operating the cash register, shelving new merchandise, and buying books from the public. Each day can be unique and filled with surprises! We're looking for people who have strong communication skills and a positive attitude. Ideal candidates are dependable, hard-working and independently-motivated.
In addition to the pleasure of working at a great place with great people and getting paid for it you'll receive a compensation package that is enhanced by benefits including: reliable hours/shifts, paid vacation and holidays, paid sick time, health insurance, 401(k), and more. Perks also include an employee discount on almost all of the already low-priced merchandise available in Half Price Books stores.
Half Price Books is a place for people who are interested in preserving, recycling and passing along information and entertainment in every form. We buy and sell books, records, CDs, collectibles, magazines, videos, DVDs and games. We believe books should fill our lives, not our landfills, so we also strive to donate and recycle what we cannot sell.
We promote from within so most everyone starts right here, as a Bookseller. Are you ready to join the Half Price Books family? Fill out an employment application online or bring your application by the store today. We'd love to meet you and say hello.
Half Price Books is an equal opportunity employer.
Half Price Books respects your privacy. To learn more about the information we may collect about job applicants and how we may use it, please visit our .
$22k-27k yearly est. 10d ago
Bookseller
Half Price Books, Records, Magazines, Inc. 4.5
Mayfield Heights, OH jobs
O U R M I S S I O N S T A T E M E N T "Be fair to customers and our employees, promote literacy, be kind to the environment and remain financially viable so we may continue." NOW HIRING BOOKSELLERS Do you like books? Would you like to help fellow booklovers find their next favorite read? Do you want to find one-of-a-kind treasures that you never knew existed?
America's largest family-owned new and used book retailer, Half Price Books, is looking for enthusiastic and motivated people to work in our fun, fast-paced retail environment to fill the position of Bookseller.
Every day, Booksellers get to work on a variety of tasks, including delivering quality customer service, sharing their knowledge about books, movies, and music with customers and co-workers, operating the cash register, shelving new merchandise, and buying books from the public. Each day can be unique and filled with surprises! We're looking for people who have strong communication skills and a positive attitude. Ideal candidates are dependable, hard-working and independently-motivated.
In addition to the pleasure of working at a great place with great people and getting paid for it you'll receive a compensation package that is enhanced by benefits including: reliable hours/shifts, paid vacation and holidays, paid sick time, health insurance, 401(k), and more. Perks also include an employee discount on almost all of the already low-priced merchandise available in Half Price Books stores.
Half Price Books is a place for people who are interested in preserving, recycling and passing along information and entertainment in every form. We buy and sell books, records, CDs, collectibles, magazines, videos, DVDs and games. We believe books should fill our lives, not our landfills, so we also strive to donate and recycle what we cannot sell.
We promote from within so most everyone starts right here, as a Bookseller. Are you ready to join the Half Price Books family? Fill out an employment application online or bring your application by the store today. We'd love to meet you and say hello.
Half Price Books is an equal opportunity employer.
Half Price Books respects your privacy. To learn more about the information we may collect about job applicants and how we may use it, please visit our Privacy Policy.