Food and beverage manager job description

At the Hilton Garden Inn Detroit Troy we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn Detroit Troy can mean for you!

Hilton Garden Inn Detroit Troy boasts 114 guest rooms, and 2,700 sq ft of event space.

Consider your potential at the Hilton Garden Inn in Troy. We're looking for a vibrant, customer-focused Food & Beverage Manager to join our team!

The Hilton Garden Inn offers:

Paid time off

7 paid holidays

Comprehensive benefit packages

401k with company match

Room rate discounts

All within a culture that cares for its team.

Responsibilities include:

• Overseeing all aspects of food and beverage operations, including outlets and banquets.
• Working closely with Executive Chef to achieve high score of food and service quality.
• Managing budgets and cost control measures, quality standards, guest satisfaction and associate satisfaction.

• Must have excellent communication skills and the ability to lead, direct and motivate supervisors and associates.

• Must be experienced with cost controls, financial controls, profit and loss statements, etc.

• Direct and participate the functions of the Food & Beverage department to meet the daily needs of the operation.

• Implement effective controls of food, beverage and labor costs among all departments.

• Maintain high standards of food & beverage quality, service & marketing to maximize profits through outstanding customer service.

• Regularly review and evaluate the degree of customer satisfaction of the Food & Beverage operations.

• Assist in the recruiting of high quality personnel and manage the development, motivation and retention of staff.

At least two (2) years of prior experience is required.

At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.

• Administration of all restaurant, kitchen, and bar related functions to ensure guest satisfaction.
• Prepare weekly schedules and schedule appropriate staff according to business levels and planned payroll.
• Assist in maintaining planned bar cost of sales and assist in restaurant planned cost of sales.
• Hire, train, and manage an effective team of associates, providing feedback on their job responsibilities and alignment to Delaware North programs such as GuestPath, GreenPath, and other service standards.
• Complete all purchasing in compliance with company programs and policies.
• Communicate and assist other associates and departments when needed.
• Provide a safe work environment by following all safety and security policies and procedures.
• Attend and participate in meetings, committees, and trainings.
• Research and develop new policies, procedures, menus, and control policies that elevate service standards and accountability of staff.
• Coordinate menus and alcohol compliance and quality standards, handle guest relations and monitor adherence to quality assurance standards.
• Other duties as assigned.

• Minimum of three years' experience in a high volume restaurant and/or catering environment.
• Strong food knowledge with a variety of menus and previous experience supervising service team members required.
• Experience effectively leading a team required.
• Demonstrated commitment to guest service.
• Ability to communicate through oral and written skills with staff, creating a positive work environment.
• Ability to manage frequent change.
• Ability to manage their own time as well as the time of others.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

• This position requires 2 or more years of experience in management
• Proven operations background with exceptional leadership, communication, and time management skills
• Previous experience in managing budgets and labor
• Background in the restaurant/hospitality industry is preferred
• Must be willing to work a flexible schedule based on the needs of the business, including weekends & holidays

Responsibilities:

• Create an exciting and fun atmosphere to ensure a great experience for our guests and team
• Hiring, training, coaching, developing, scheduling, evaluating and disciplining team members
• Understanding and accountability for adherence to core standards, HR policies, training, safety requirements, and recordkeeping.
• Understanding of P&L and achievement of all revenue category goals on the P&L while managing proper cash handling procedures, developing and implementing upselling techniques, and creating and enforcing proper transaction processes.
• Assist in achieving all labor goals on the P&L through appropriate staffing levels and scheduling needs based on individual center needs
• Developing and overseeing employee training on POS, service protocols, and operational standards

Why join our team?

• With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
• We are a family-owned business and consider our team members part of our family
• We encourage team members to continue their training by providing online resources
• We provide opportunities for all team members to give back to the community
• We encourage team members to have fun while they work
• We work together as a team and succeed as a team

Perks we offer:

• Health & 401k Benefits
• Paid-time off
• Bonuses
• Profit-Sharing
• Company-wide contests
• Free bowling, laser tag & gameplay!

Stars and Strikes is an Equal Opportunity Employer.

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