Food and beverage server job description

Food and Beverage Server
Department: Audubon Golf Clubhouse Cafe
Reports To: Clubhouse Executive Chef
Location: Audubon Golf Clubhouse Café
General Summary: Food and Beverage Servers will report to the Executive Chef, taking additional direction and instruction from the Food and Beverage Supervisor. Food and Beverage Servers are responsible for outstanding, friendly and accurate service to all Clubhouse Guests to include Clubhouse Café, Beverage Cart and Snack Bar patrons. The Food and Beverage Server will function in varying roles to include Café Server/Bartender, Snack Bar Attendant and Beverage Cart Attendant. Additionally, when functioning in the role of Bartender must be proficient in mixology and service of food to Guests. Bartenders assist in performing bartending duties for Golf Tournaments; must also be knowledgeable in the use of a Cappuccino machine.
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To deliver on the Audubon mission, the Clubhouse Café Food and Beverage Server will:


Provide a guest experience of outstanding quality
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• Servers are friendly and professional to Internal and External Guests.
• Servers are to adhere to the Clubhouse Café Uniform policy.
• Knowledgeable of Menus and ingredients in menu items served. Able to describe flavor of items on menu.
• Communicate any special Guest’s needs or dietary restrictions to Kitchen Supervisor before acknowledging to Guest that the request can be met by our Kitchen Staff.
• Greet Guests, take accurate Food and Beverage orders, and accurately deliver Food and Beverage in a timely fashion.
• Guest Checks and Change given to Guests are always accurate.
• Responsible for Guests’ bar tabs; provides a clean and efficient bar, ensuring quality of service experience.
• Server Stations are always clean and organized for the next Guest experience.
• Accuracy in the organization of paper work and monies due to Café. Adhering to Audubon Clubhouse Café Cash Handling Policy.
• Restocking inventories needs for the FOH.


Weave quality entertainment through the guest experience
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• Always be willing to lend a helping hand with Guests when required.
• Always exceed your Guest’s expectations.
• Complete Opening and Closing duties so that the Service to Guests is thorough and precise.
Operate a financially self-sufficient collection of museums and parks. ________________________________________
• Accuracy in Orders to avoid waste.
• Accuracy in Guest Checks and cash handling processes.
• Always be aware of your Guest’s Comment Cards.
• Security of guest’s Credit Cards when in a Servers possession.
• Being aware of Guest’s safety issues in Dining Room.
• Responsible for all monies due to Audubon Nature Institute ensuring compliance of Cash Handling Policies.
• Immediately report any accidents of Guests to Management.


Enhance the care and survival of wildlife through research and conservation. ________________________________________


• Participating in the Green Certification by composting; supports Audubon’s Green Initiatives.
The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.
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To deliver on the Audubon service promise, the Clubhouse Café Food and Beverage Server will:


Welcome
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• Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.
• Wear identification badge.
• Walk individual to destination instead of pointing; offer assistance to people who look confused.
• Assume ownership of potential safety hazards (wipe-up spill, pick up trash). Always have the camera-ready look.


Share
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• Maintain positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).
• Co workers are to be coached on service expectations.
• Utilize the power of teamwork to give excellent service.
• Know when to involve management.


Inspire
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• Know the answers to questions or seek out the answers.
• Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold).
• Ensure work area is free of food, drink, socialization, and personal business.
• Follow Dress Code Policy on clothing and grooming.
• Keep unpleasant concerns behind closed doors (vent backstage).




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Supervision/Essential Job Functions:
• Responsible for his or her Station and Monies due to Audubon Nature Institute.
• Manages the Sales, Usage and Waste of Beverages.
• Responsible for greeting Guests, taking orders for food/beverage and serving food/beverage items.
• Service Golfers during play by suggestively selling items from the Snack Bar and/or Beverage Cart.
• Will respond to general golf questions, enhancing the experience of our golfing Guests.
• Makes recommendations to accessing additional Audubon amenities and local attractions.
• Serves as an ambassador of goodwill and advice on golf etiquette.
• Adheres to regulatory, departmental and company policies in an ethical manner and encourages others to do the same.
• Performs other duties as assigned.
Experience:


• Two years in Food and Beverage Guest Services.
• Must be 18 years of age.
• Must have excellent verbal communication skills.
• Knowledge of the game of Golf is preferred.
• Must have a valid Driver’s License.
• Professional appearance at all times as outlined in the Audubon Employee Handbook.
• Must be able to work independently and as a member of a team.


Education:


• High School Diploma or an Equivalent Degree
Licensure/Certification:
• Responsible Vendor/Alcohol Server Certification
• Driver’s License
Software Requirements:


• Proficiency in the use of Point of Sale systems




Machinery/Tools/Equipment Requirements:


• Must have the ability to use a computer, phone, mobile device, fax, scanner, copy machine, Lemon slicer, Iced Tea and Coffee/Cappuccino Machines.


Physical Requirements:
• Sedentary Work: exerting up to 25 pounds of force regularly, or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. May involve sitting most of the time but may also involve walking or standing for periods of time.
• Sitting or standing, bending, stooping, climb, crouch, crawl, reach and the ability to carry items weighing up to 25 pounds.
• Constant adequate range of motion and mobility required.
• Regular near acuity with clarity of vision at 20 inches or less required.
• Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required.
• Regular talking and the ability to express and exchange ideas by means of language expected.
• Regular hearing and the ability to perceive the nature of sounds.
• Constant ability to read, record, or type data quickly and accurately required.
Environmental/Working Conditions:
• Working long hours between breaks or meals required.
• Ability to work under and handle stress in an appropriate manner required.
• May be exposed to high, medium, or low noise intensity.
• Constant contact with co-workers required.
• Affinity for animals preferred.
• Exposure to fluctuations in temperatures will be required.
• Exposure to outdoor conditions will be required, including temperatures ranging from extreme heat to extreme cold
• Ability to work Overtime, Weekends, and Holidays.

TPC Potomac at Avenel Farm is a private par-70, 7,139-yard championship golf course located in Potomac MD, just 11 miles from the White House. The Club has hosted over 20 championships for the PGA TOUR, PGA TOUR Champions and the Korn Ferry Tour since opening in 1986. Following an historic renovation by PGA TOUR Design Services in 2008, TPC Potomac has earned a reputation as a formidable test for the world's best players. The Club will host the PGA TOUR's Wells Fargo Championship in 2022.
Tee up your career as a part of our team with the TPC Network!

SCOPE/POSITION OVERVIEW

The Food & Beverage Server is to ensure that all newly seated guests receive immediate attention, take their orders and serve their food and beverage requests promptly and courteously.

QUALIFICATIONS

Thorough knowledge of food and beverage service procedures as would normally be acquired
through a high school education or equivalent, plus one or two years additional years' experience.

RESPONSIBILITIES/DUTIES
Greet all arriving guests at assigned station in a pleasant manner, making them feel welcome and at ease. Communicate menu specials and changes; answer questions and take guest orders accurately. Ensure that work stations are properly refilled at the beginning and end of every shift. Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved. Participate in the continuous cleaning and up-keep of all Food and Beverage areas. Serve food and beverage items that meet strict standards, as outlined by the menu specifications work sheets.Prepare and serve soft beverages according to specifications prescribed by standard operating procedures.Perform all assigned side work duties. (Polishing, rolling, organization, etc.) Keep all stock prepared and ready for use on each shift. Maintain accountability of cash tips ensuring there be no commingling with any cash bank.Handle and count cash make accurate change, record credit cards from guests, as well as member charges, as prescribed by standard operating procedures. Complete requisition forms for all supplies as needed. Use the proper garnishes, china, glassware, and flatware for all food and beverages. Ensure that the Director of Food and Beverage/ Dining Room Manager or captain is informed of members/guests who may be intoxicated. Any member/guest who is clearly intoxicated is NOT to be served.Open dining room, grill and/or pub, ensuring that the area is clean and accommodating at all times, and in accordance with established quality standards. Handle any problem that might arise both courteously and professionally. Maintain responsibility for par stock inventory control on a daily basis. Set-up and break down dining room tables, banquet tables, chairs, display tables, and carts, theme decorations and other equipment to accommodate the operation as required by the reservation book and/or special event plan, banquet event order or diagram.Understands members and guests comments and complaints and forwards that information immediately to supervisor.Ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs, as well as operating within all State and Federal Laws, Rules and regulations relating to Alcohol, Cigarette and Tobacco Division.Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc. Verify the accuracy of all charges (member and otherwise) to ensure proper posting to accounts. This may include verifying member numbers, names and/or signatures as well as include obtaining authorization codes on any credit card charges.Ensure that service procedures are adhered to as outlined in the TPC Brand Standards.Special projects or other duties as assigned.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel
Travel is not expected for this position.

Work Schedule Expectations
This position requires early morning, late night, weekend and holiday shifts.

Supervisory Responsibility
This position has no direct supervisory responsibilities.

A Food Server is responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability\.
What will I be doing?

As a Food Server, you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Respond to guest requests in a timely, friendly and efficient manner
+ Ensure knowledge of menu and restaurant promotions and specials
+ Take guest food and/or beverage orders and input orders in appropriate point\-of\-sale system
+ Retrieve and deliver food and beverage orders in a timely manner
+ Ensure guest satisfaction throughout the meal service
+ Serve alcoholic/non\-alcoholic beverages in accordance with federal, state, local and company regulations
+ Ensure serving station is well\-stocked at all times

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**Job:** _Bars and Restaurants_

**Title:** _Food & Beverage Server, Part Time_

**Location:** _null_


**EOE/AA/Disabled/Veterans**