Food and beverage supervisor job description

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Qualifications

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

- Ability to read, analyze and interpret general business communications and reports.

- Ability to write reports/basic digital literacy. Basic mathematical skills.

- Ability to solve practical problems, using good judgment to take care of a variety of variables in guest and business situations.

- Excellent interpersonal and service skills. Ability to resolve conflict, think on their feet, influence and mentor others.

- 1-3 years of experience in this or a related job

- High School / GED

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- BA/BS/Bachelor's Degree

- TIP's or similar certification

- Food Handler Certification

- 1+ Years of supervisory experience

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance (personal customization), 401K plan, Paid Time Off (PTO) program and outstanding Team Member & Family travel benefits!

We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Supervise the Food and Beverage staff to ensure excellent owner/guest satisfaction. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, correct application of food use records, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Complete work orders for maintenance repairs. Ensure the quality of food and beverage meets all sanitary and safety standards. Ensure the quality of food and beverage, along with the quality of service meets or exceeds company standards.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
CORE WORK ACTIVITIES



Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other duties as assigned.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

Supervises activities of restaurants on assigned shift.


GENERAL REQUIREMENTS:



Minimum four (4) years related experience and/or equivalent combination of education. Two (2) years of supervisory experience required. Excellent interpersonal customer service, communication, team building, and problem solving skills are required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speaking effectively before groups of customers or employees of organization. Skill in solving practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Skill in solving a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to read, write, speak and understand English.



ESSENTIAL JOB FUNCTIONS:



Supervises the daily operation of the Buffet area per established policies and procedures. Conducts pre-shift meetings, makes daily schedule adjustments, and controls shift staffing levels to meet budgeted labor costs, supervises employees job performance (includes coaching and reinforcement). Ensures proper training, supervision, and development of subordinates. Monitors and controls physical and sanitary condition of assigned areas. Assists in the completion of corrective action under the guidance of the manager to achieve revenues, operating expenses, and GSRS rating. Ensures proper usage and requisitioning of operating supplies within established guidelines. Maintains daily employee attendance and work records. Inspects food service facilities to ensure compliance with state and local health laws and internal regulations. Inspects and tastes prepared foods to maintain quality standards and sanitation regulations. Works closely with employees and guests to correct concerns and issues regarding quality and services of food outlet. Performs other duties as assigned.
Spends the majority of time interviewing, training, and selecting employees.
Conducts Performance Reviews. Makes or recommends wage increases. Makes or recommends promotions. Provides for safety and security. Handles employees' complaints or grievances. Recommends disciplinary action or disciplines employees. Plans work. Supervises and monitors work. Monitors legal compliance with federal, state, and gaming laws.



DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:



PHYSICAL & MENTAL:



Must be able to lift and carry upwards to 5 pounds. Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area. Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photocopiers. Respond to visual and aural cues.



WORK ENVIRONMENT:



Operate in mentally and physically stressful situations. Must be physically mobile with reasonable accommodations. Must be able to tolerate industry standard chemicals for cleaning and sanitizing all kitchen areas, such as bleach, pine sol, oven cleaners, etc. Must be able to tolerate second hand smoke, noise, and bright lights and work in constricted areas. Ability to tolerate regular exposure to loud, crowded, wet/or humid conditions, moving mechanical parts, extreme cold, and extreme heat.



CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.


Food and Beverage Supervisor (Bossier) Full Time Supervises activities of restaurants on assigned shift.