Global Information Technology Manager jobs at Foot Locker - 546 jobs

Clayton Services is searching for a Project Development Manager to join a thriving company in Houston, Texas. The Project Development Manager will be responsible for identifying, developing, and advancing strategic projects through early-stage development, ensuring alignment with company objectives and market opportunities. This role oversees project development activities from concept selection through pre-FEED, ensuring projects meet schedule, budget, and strategic goals. The position requires strong leadership, commercial acumen, and technical understanding to justify projects and prepare them for successful execution. Job Type: Direct Hire Pay Rate: $135,000 - $175,000/year Benefits: Medical, dental, vision, 401(k), PTO, stock options, and more. Project Development Manager Responsibilities: Identify potential customers, develop and build strong business relationships, assist in putting together a scope of work, lead in creating proposals, negotiate, and close deals. Collaborate with internal teams (Projects Team, Contract Managers, Engineering, Cost Accounting) to maximize communication and resource usage for effective operations. Monitor and control project execution and delivery through management of personnel and resources to ensure projects are completed on schedule and within budget parameters. Communicate regularly with owners to resolve conflicts and negotiate changes in scope of work; serve as main contact for all status updates, additional labor requests, and material/equipment needs. Prepare weekly and monthly reports to track project progress. Advise senior-level management of potential project problems and assist in resolution. Manage the financial aspect of contracts, including fee payments, invoices, and verification of incurred expenses. Drive project evaluation, concept selection, and alignment with company strategy. Develop early project roadmaps, including RACI matrices to clarify roles and responsibilities. Build organization plans, governance deliverables, and stage-gate documentation. Establish preliminary long-lead equipment lists and maintain early vendor lists for procurement visibility. Lead preparation of Project Charters, Business Cases, and Project Objectives & Strategy (POS). Define contracting strategies for future FEED and execution phases. Set up scope tracking, risk registers, and mitigation strategies. Support stage-gate readiness and provide clear decision frameworks. Lead cross-functional teams across technical, commercial, and operational functions. Develop early cost estimates (Class 4/5) and Level 1 schedules to guide project progression. Interface with senior leadership and marketing to identify and prioritize opportunities.. Other duties as assigned. Project Development Manager Skills and Abilities: Strong project leadership and self-management capabilities. Excellent written and verbal communication, including executive-level reporting. Proactive risk identification and disciplined project control. Systems thinking and structured project development skills. Strong analytical rigor and business acumen. Tenacity and resilience in driving projects through ambiguity. Proficiency in Microsoft Office Suite; knowledge of financial modeling preferred. Project Development Manager Education and Experience: 8+ years of experience in capital project development (energy, chemicals, industrial gas, or related). Experience with project justification, business case development, and governance processes. Bachelor's degree in Engineering (preferred), Business, Project Management, or related field. Proven knowledge of FEL methodologies, early-phase estimating, and scheduling. Experience in syngas, hydrogen, or carbon capture projects. Familiarity with stage-gate processes and investment approval frameworks is preferred. Background in contracting strategy, subcontractor management, and risk planning is preferred. Exposure to cost modeling, scenario analysis, and execution strategy definition is preferred. Strong business development and negotiation skills. Project Development Manager - Immediate need. Apply today!

The Preferred Delivery Manager (South-East) is responsible for delivering a white-glove, luxury post-purchase experience for Arhaus' most distinguished clients. This role serves as the final steward of the client journey, ensuring that every delivery not only meets expectations but embodies the craftsmanship, sophistication, and service excellence synonymous with the Arhaus brand. Following the completion of the sale, the Preferred Delivery Manager partners closely with internal teams and delivery partners to orchestrate a seamless in-home experience. With a refined design sensibility, this role evaluates the initial delivery layout and thoughtfully layers each space-bringing furniture placement, styling, and finishing touches together to create a fully curated, move-in-ready environment. Beyond on-site execution, the Preferred Delivery Manager plays a critical role in pre-delivery preparation. This includes proactively aligning product readiness, delivery logistics, space planning, and client expectations to ensure every detail is accounted for in advance. Through meticulous planning, strong cross-functional collaboration, and hands-on oversight, this role ensures flawless delivery outcomes and an exceptional final impression for the client. Essential Duties & Responsibilities: The Preferred Delivery Manager will personally oversee Arhaus' highest value deliveries, guiding a dedicated service team and ensuring each moment-from arrival to execution-feels curated, efficient, and spectacular. As the on-site Arhaus expert, the Preferred Delivery Manager will anticipate client needs, work to resolve issues, and deliver a white-glove experience that leaves a lasting impression while supporting long-term client relationships and future sales opportunities. Every interaction should reinforce Arhaus' commitment to quality, care, and enduring client relationships. Key fundamental skill sets and responsibilities for this role include: Remote, travel-based position responsible for personally overseeing a high volume of preferred (VIP) deliveries annually, with volume scaling as the program expands. Proactively manage pre-delivery preparation, including collaboration with store teams and 3PL partners to confirm product readiness, review renderings and layouts, ensure proper staging and room labeling, and mitigate delivery risks prior to arrival. Lead the on-site 3PL delivery experience with professionalism, ensuring precision, timeliness, and the highest service standards. Serve as the client's main point of contact throughout preparation and delivery, ensuring all details are executed flawlessly. Represent the Arhaus brand through luxury presentation standards, branded materials, and polished, professional communication. Apply a keen design eye, transforming the initial delivery layout and artfully layering each space to create a beautifully curated environment. Identify potential delivery risks in advance and proactively escalate and resolve issues to avoid client disruption. Resolve client concerns promptly and elegantly, ensuring complete satisfaction. Maintain clear, timely communication between delivery teams, store associates, corporate partners, and clients. Oversee exchanges, returns, and missing components as needed, ensuring smooth resolution and minimal disruption. Complete post-delivery reporting, including client feedback, execution notes, and photo documentation, contributing to program performance tracking and continuous improvement. Develop and nurture relationships that enhance sales, strengthen client retention, and reinforce Arhaus' luxury brand experience. Execute delivery experiences in alignment with established luxury service standards and playbooks to ensure consistency across all markets. Serve as a key ambassador for the Preferred Delivery Program, partnering with store, logistics, and corporate teams to uphold standards and evolve best practices. Requirements: Proven ability to service a premium or luxury client experience, preferably in hospitality, interior design, or high-end retail. Background in Interior Design and/or Furniture Sales is strongly preferred. Exceptional communication, interpersonal, and problem-solving skills. Strong organizational and time management abilities with exceptional attention to detail and follow-through. Professional demeanor, polished presentation, and ability to remain composed under pressure. Confidence in managing high-touch client relationships with discretion, empathy, and care. Experience in customer service, delivery management, or final mile operations is strongly preferred. Travel is required within this role; approximately 100%. Ability to work independently in a highly travel-intensive environment while consistently upholding Arhaus' standards of excellence. Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

The Preferred Delivery Manager (Pacific- West) is responsible for delivering a white-glove, luxury post-purchase experience for Arhaus' most distinguished clients. This role serves as the final steward of the client journey, ensuring that every delivery not only meets expectations but embodies the craftsmanship, sophistication, and service excellence synonymous with the Arhaus brand. Following the completion of the sale, the Preferred Delivery Manager partners closely with internal teams and delivery partners to orchestrate a seamless in-home experience. With a refined design sensibility, this role evaluates the initial delivery layout and thoughtfully layers each space-bringing furniture placement, styling, and finishing touches together to create a fully curated, move-in-ready environment. Beyond on-site execution, the Preferred Delivery Manager plays a critical role in pre-delivery preparation. This includes proactively aligning product readiness, delivery logistics, space planning, and client expectations to ensure every detail is accounted for in advance. Through meticulous planning, strong cross-functional collaboration, and hands-on oversight, this role ensures flawless delivery outcomes and an exceptional final impression for the client. Essential Duties & Responsibilities: The Preferred Delivery Manager will personally oversee Arhaus' highest value deliveries, guiding a dedicated service team and ensuring each moment-from arrival to execution-feels curated, efficient, and spectacular. As the on-site Arhaus expert, the Preferred Delivery Manager will anticipate client needs, work to resolve issues, and deliver a white-glove experience that leaves a lasting impression while supporting long-term client relationships and future sales opportunities. Every interaction should reinforce Arhaus' commitment to quality, care, and enduring client relationships. Key fundamental skill sets and responsibilities for this role include: Remote, travel-based position responsible for personally overseeing a high volume of preferred (VIP) deliveries annually, with volume scaling as the program expands. Proactively manage pre-delivery preparation, including collaboration with store teams and 3PL partners to confirm product readiness, review renderings and layouts, ensure proper staging and room labeling, and mitigate delivery risks prior to arrival. Lead the on-site 3PL delivery experience with professionalism, ensuring precision, timeliness, and the highest service standards. Serve as the client's main point of contact throughout preparation and delivery, ensuring all details are executed flawlessly. Represent the Arhaus brand through luxury presentation standards, branded materials, and polished, professional communication. Apply a keen design eye, transforming the initial delivery layout and artfully layering each space to create a beautifully curated environment. Identify potential delivery risks in advance and proactively escalate and resolve issues to avoid client disruption. Resolve client concerns promptly and elegantly, ensuring complete satisfaction. Maintain clear, timely communication between delivery teams, store associates, corporate partners, and clients. Oversee exchanges, returns, and missing components as needed, ensuring smooth resolution and minimal disruption. Complete post-delivery reporting, including client feedback, execution notes, and photo documentation, contributing to program performance tracking and continuous improvement. Develop and nurture relationships that enhance sales, strengthen client retention, and reinforce Arhaus' luxury brand experience. Execute delivery experiences in alignment with established luxury service standards and playbooks to ensure consistency across all markets. Serve as a key ambassador for the Preferred Delivery Program, partnering with store, logistics, and corporate teams to uphold standards and evolve best practices. Requirements: Proven ability to service a premium or luxury client experience, preferably in hospitality, interior design, or high-end retail. Background in Interior Design and/or Furniture Sales is strongly preferred. Exceptional communication, interpersonal, and problem-solving skills. Strong organizational and time management abilities with exceptional attention to detail and follow-through. Professional demeanor, polished presentation, and ability to remain composed under pressure. Confidence in managing high-touch client relationships with discretion, empathy, and care. Experience in customer service, delivery management, or final mile operations is strongly preferred. Travel is required within this role; approximately 100%. Ability to work independently in a highly travel-intensive environment while consistently upholding Arhaus' standards of excellence. Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Customer Delivery Manager Primary Location: Onsite at either Ellendale, North Dakota or Fargo, North Dakota or Alexandria, Louisiana At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms. We are: Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution. Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers. Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards. At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution. Position Summary: The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability. The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery. Key Responsibilities: Contract Compliance & Governance Review and interpret customer contracts, SLAs, and obligations. Monitor adherence to contractual terms and escalate non-compliance issues. Execution Oversight Track deliverables and milestones to ensure timely and accurate execution. Hold internal teams accountable for meeting commitments. Risk Identification & Resolution Identify gaps or risks in meeting obligations and implement corrective actions. Cross-Functional Collaboration Partner with operations, legal, and customer success teams to resolve challenges. Facilitate discussions to address issues constructively and maintain customer satisfaction. Reporting & Communication Provide regular updates on compliance status and delivery performance to leadership. Maintain documentation and audit trails for contractual obligations. Basic Qualifications: Bachelor's degree in business administration, Operations Management, or related field or equivalent experience. 5+ years of experience with service-level agreements (SLAs) and compliance frameworks. 5+ years of experience in customer operations, contract management, and project delivery. Ability to read and interpret complex contracts. Effective organizational skills and attention to detail. Proven ability to challenge teams constructively and drive accountability. Strong problem-solving, communication, and stakeholder management skills. Preferred Qualifications Experience in technology, engineering, or data center operations. Project Management certification (PMP or equivalent) is a plus. Experience working in a matrixed organization with cross-functional teams. Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship. Essential Skills: Communication: Clear verbal and written communication to document incidents and ensure proper shift handoffs. Collaboration: Ability to work closely with team members, supervisors, and cross-functional partners. Adaptability: Flexible in responding to changes in process, tools, environment, and shift assignments. Accountability: Takes ownership of assigned tasks and follows through with minimal supervision. Attention to Detail: Maintains thorough and accurate logs, inspections, records, and documentation. Time Management: Manages time effectively to meet performance expectations and service levels. Integrity: Adheres to company policies, safety protocols, and professional ethics always. Continuous Improvement Mindset: Recommends and supports efficiency, safety, and system innovations. Documentation Discipline: Maintains clear, consistent records for operational continuity and compliance. Security Compliance: Maintains awareness of data center physical and logical security expectations. Digital Literacy: Uses productivity tools (e.g., Outlook, Teams, Excel, ticketing systems) for communication and documentation in office or hybrid settings. Physical Requirements: Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this and/or assign tasks for the employee to perform, as the company may deem appropriate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Customer Delivery Manager Primary Location: Onsite at either Ellendale, North Dakota or Fargo, North Dakota or Alexandria, Louisiana At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms. We are: Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution. Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers. Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards. At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution. Position Summary: The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability. The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery. Key Responsibilities: Contract Compliance & Governance Review and interpret customer contracts, SLAs, and obligations. Monitor adherence to contractual terms and escalate non-compliance issues. Execution Oversight Track deliverables and milestones to ensure timely and accurate execution. Hold internal teams accountable for meeting commitments. Risk Identification & Resolution Identify gaps or risks in meeting obligations and implement corrective actions. Cross-Functional Collaboration Partner with operations, legal, and customer success teams to resolve challenges. Facilitate discussions to address issues constructively and maintain customer satisfaction. Reporting & Communication Provide regular updates on compliance status and delivery performance to leadership. Maintain documentation and audit trails for contractual obligations. Basic Qualifications: Bachelor's degree in business administration, Operations Management, or related field or equivalent experience. 5+ years of experience with service-level agreements (SLAs) and compliance frameworks. 5+ years of experience in customer operations, contract management, and project delivery. Ability to read and interpret complex contracts. Effective organizational skills and attention to detail. Proven ability to challenge teams constructively and drive accountability. Strong problem-solving, communication, and stakeholder management skills. Preferred Qualifications Experience in technology, engineering, or data center operations. Project Management certification (PMP or equivalent) is a plus. Experience working in a matrixed organization with cross-functional teams. Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship. Essential Skills: Communication: Clear verbal and written communication to document incidents and ensure proper shift handoffs. Collaboration: Ability to work closely with team members, supervisors, and cross-functional partners. Adaptability: Flexible in responding to changes in process, tools, environment, and shift assignments. Accountability: Takes ownership of assigned tasks and follows through with minimal supervision. Attention to Detail: Maintains thorough and accurate logs, inspections, records, and documentation. Time Management: Manages time effectively to meet performance expectations and service levels. Integrity: Adheres to company policies, safety protocols, and professional ethics always. Continuous Improvement Mindset: Recommends and supports efficiency, safety, and system innovations. Documentation Discipline: Maintains clear, consistent records for operational continuity and compliance. Security Compliance: Maintains awareness of data center physical and logical security expectations. Digital Literacy: Uses productivity tools (e.g., Outlook, Teams, Excel, ticketing systems) for communication and documentation in office or hybrid settings. Physical Requirements: Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this and/or assign tasks for the employee to perform, as the company may deem appropriate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Customer Delivery Manager Primary Location: Ellendale, North Dakota At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms. We are: Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution. Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers. Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards. At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution. Position Summary: The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability. The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery. Key Responsibilities: Contract Compliance & Governance Review and interpret customer contracts, SLAs, and obligations. Monitor adherence to contractual terms and escalate non-compliance issues. Execution Oversight Track deliverables and milestones to ensure timely and accurate execution. Hold internal teams accountable for meeting commitments. Risk Identification & Resolution Identify gaps or risks in meeting obligations and implement corrective actions. Cross-Functional Collaboration Partner with operations, legal, and customer success teams to resolve challenges. Facilitate discussions to address issues constructively and maintain customer satisfaction. Reporting & Communication Provide regular updates on compliance status and delivery performance to leadership. Maintain documentation and audit trails for contractual obligations. Basic Qualifications: Bachelor's degree in business administration, Operations Management, or related field or equivalent experience. 5+ years of experience with service-level agreements (SLAs) and compliance frameworks. 5+ years of experience in customer operations, contract management, and project delivery. Ability to read and interpret complex contracts. Effective organizational skills and attention to detail. Proven ability to challenge teams constructively and drive accountability. Strong problem-solving, communication, and stakeholder management skills. Preferred Qualifications Experience in technology, engineering, or data center operations. Project Management certification (PMP or equivalent) is a plus. Experience working in a matrixed organization with cross-functional teams. Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship. Essential Skills: Communication: Clear verbal and written communication to document incidents and ensure proper shift handoffs. Collaboration: Ability to work closely with team members, supervisors, and cross-functional partners. Adaptability: Flexible in responding to changes in process, tools, environment, and shift assignments. Accountability: Takes ownership of assigned tasks and follows through with minimal supervision. Attention to Detail: Maintains thorough and accurate logs, inspections, records, and documentation. Time Management: Manages time effectively to meet performance expectations and service levels. Integrity: Adheres to company policies, safety protocols, and professional ethics always. Continuous Improvement Mindset: Recommends and supports efficiency, safety, and system innovations. Documentation Discipline: Maintains clear, consistent records for operational continuity and compliance. Security Compliance: Maintains awareness of data center physical and logical security expectations. Digital Literacy: Uses productivity tools (e.g., Outlook, Teams, Excel, ticketing systems) for communication and documentation in office or hybrid settings. Physical Requirements: Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this and/or assign tasks for the employee to perform, as the company may deem appropriate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

About Monster Energy: Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us. A day in the life: Step into the role of Sr. Director IT, FICO Solution Architect at Monster Energy and become the trailblazer of end-to-end solutions! You'll be steering the ship with a powerful vision for managing SAP architecture, design, and governance. Lead the charge in adopting cutting-edge Artificial Intelligence (AI) and automation technologies across the organization, collaborating with internal business leaders, IT, and external partners. Your mission? Supercharge employee productivity and tackle the electrifying challenges of our global supply chain. Ready to make an impact and ride the wave of innovation? Let's crank it up to Monster levels! The impact you'll make: * Develop and execute IT strategies related to SAP FICO ensuring alignment with financial and business objective. Provide technology leadership and expertise to evaluate appropriate solutions and for software evaluations. * Build and lead a global SAP FICO team within modules such as General Ledger, Accounts Receivable , Accounts Payable, Asset Accounting , Financial Supply Chain Management, Bank Communication Management, and Treasury Management, as well as their integration with other SAP Modules. * Oversee the strategic planning, development, and implementation of SAP FICO applications to support business objectives. * Deliver on large scale SAP transformational projects partnering with cross functional teams and adhering to the project timelines. * Identify inefficient business processes and systems across finance and automate using digital solutions. Analyze business requirements, prioritize based on solution cost/benefit analysis, present to leadership, and lead successful implementation roadmap. * Develop and maintain strong relationships with vendors and partners to delivery best in class solution that fit's and enables business requirements. * Be an active member of the IT leadership team within the organization. Ensure that digital transformation roadmaps and strategies align with the overall organizational goals and objectives. * Partner closely with end-to-end solution verticals to understand requirements and ensure no business risk, quality and deliver the project on budget and timeline. Who you are: * Prefer a Bachelor's Degree in the field of -- Business or related technical degree * Additional Experience Desired: More than 10 years of experience in an IT business applications organization. * Additional Experience Desired: More than 7 years of experience in working with SAP FICO, analytics and integrations. * Computer Skills Desired: Experience with SAP ECC/S4 in FICO area. Proven track record of leading SAP platform operations, hands on experience with S/4 implementations, stakeholder management skills, and a deep technical * knowledge of the SAP ecosystem. Preferred Certifications: N/A * Additional Knowledge or Skills to be Successful in this role: N/A Monster Energy provides a competitive total compensation. This position has an estimated annual salary of $182,250 - $243,000. The actual pay may vary depending on your skills, qualifications, experience, and work location.

Responsible for the Development and support of both internal applications an vendor products. Must possess a wide range of knowledge to support various corporate business functions. From supporting automated workflow processes for global employees etc. Qualifications Must have experience leading web/cloud technologies, Must have strong experience with CRM tools such as Salesforce or others, Must have strong vendor based ERP systems and be able to support major business transformation. Also .Net environment Additional Information All your information will be kept confidential according to EEO guidelines.

Responsible for the Development and support of both internal applications an vendor products. Must possess a wide range of knowledge to support various corporate business functions. From supporting automated workflow processes for global employees etc. Qualifications Must have experience leading web/cloud technologies, Must have strong experience with CRM tools such as Salesforce or others, Must have strong vendor based ERP systems and be able to support major business transformation. Also .Net environment Additional Information All your information will be kept confidential according to EEO guidelines.

WHO ARE WE? We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, (********************** SmartyPants and future acquisitions to come! This position's home company is OLLY. ABOUT YOU You are an experienced and results-driven leader in manufacturing, recognized for your ability to deliver successful commercial launches and fostering high performance in fast-paced environment. You are adept at navigating complex technical challenges, uniting cross-functional groups and guiding technical initiatives to completion. With a strong bias for action and strategic mindset, you promote a culture of continuous improvement. Reporting to the Chief Product Officer, the Director of Technical Services is responsible for overseeing the technical aspects of gummy production, ensuring that all processes and products meet the highest standards of quality and efficiency. This role involves managing technical teams (internally and externally) and working cross functionally with operations and quality in developing and implementing technical strategies, ensuring compliance with industry regulations. KEY RESPONSIBILITIES + Oversee Production Processes: Manage and supervise the gummy manufacturing process, including scale up; ensuring that all production activities are carried out efficiently and meet quality standards. + Technical Leadership: Provide technical direction and support to the R&D and production teams, including troubleshooting and resolving technical issues as they arise. + Quality Assurance: Develop and implement in-process procedures to ensure that all products meet the required specifications and standards. + Research and Development: Lead R&D efforts to improve gummy products and manufacturing processes, including optimization of critical processing parameters, scale up, verification/validation and technical transfers. Lead R&D design at pilot scale for innovation, change management and savings programs including transfer to scale up. Compliance: Ensure that all manufacturing activities comply with industry regulations and company policies. + Team Management: Recruit, train, and manage technical staff, fostering a culture of continuous improvement and excellence. + Budget Management: Develop and manage the technical budget, ensuring that resources are allocated effectively and efficiently. + Collaboration: Work closely with other departments, such as marketing, sales, quality and supply chain, to ensure that technical requirements are met and aligned with business goals. CAPABILITIES + SKILLS REQUIRED + Minimum of 10 years of experience in food manufacturing, with at least 5 years in a leadership role. + Technical experience in establishing, scaling and transfer of gummy manufacturing in the nutraceutical industry including the establishment of technical policies, procedures and reports + Technical Expertise: In-depth knowledge of gummy manufacturing processes and technologies. + Leadership: Proven ability to lead and manage technical teams effectively. + Problem-Solving: Strong analytical and problem-solving skills. + Communication: Excellent verbal and written communication skills. + Innovation: Ability to drive innovation and continuous improvement in manufacturing processes. WHAT TO EXPECT DURING THE INTERVIEW PROCESS + Initial video screen with a member of our Talent team + Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team + Round 2: 2-3 conversations with team or cross functional Ollies + Final Round: Homework* *At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs THE DETAILS LOCATION: Remote, USA HOURS: Full time, exempt (salary) MANAGER: Chief Product Officer PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. TRAVEL: up to 50% WHAT WE OFFER: + An opportunity to work with an intelligent, inspiring, and extraordinarily fun team + We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance + 4 weeks PTO + paid holidays + 12 Mental Health Days per year + 100% Paid parental leave, Fertility + Adoption Benefits + Annual Bonus + 401(k) plan with Employer Match + Hybrid Work + Wellness + Cell Phone Stipends + Free product + And much more! OLLY is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, and for employees working in California, ancestry, ethnicity, gender identity and expression, sexual orientation, marital status, protected medical condition, or any other protected status in accordance with all applicable federal, state and local laws.

This job contributes to REI's success by leading and optimizing our technology support operations across multiple teams. This role involves direct management of internal full-time employees (FTEs) and strategic oversight of a Managed Service Provider (MSP) to ensure efficient, high-quality, and reliable IT support services for the entire organization. In addition, this role provides direction to team, establishes work priorities, and evaluates proposed solutions to ensure that technology contributes to achievement of the division's business objectives. The job encourages a culture of continuous improvement, using lean methodologies and is responsible for ensuring cohesive and effective technology support experience for internal employees and contractors, business partners and external vendors. Models and acts in accordance with REI's guiding values and mission. Responsibilities and Qualifications Leading the Way (team leadership, coaching and development responsibilities for this "manager of staff") * Directly manage, mentor, and develop internal IT support staff (FTEs), fostering a culture of continuous improvement, customer service excellence, and technical proficiency. * Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results. * Supports the implementation of company programs, procedures, methods and practices to promote REI key messages. * Challenges and inspires employees to achieve business results, instilling a continuous improvement mindset * Ensures employees adhere to legal and operational compliance requirements. * Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. * Conducts and ensures the completion of performance reviews. * Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results. * Establishes and maintains visibility within the department. * Monitors operational statistics, reports trends, variances and issues, and takes appropriate action. Your Planning & Navigating Requirements (the plans the job is responsible for creating and executing, and how the job ensures they are implemented) * Oversees Tier 1 technical support teams and technicians to identify, prioritize and resolve problems with technology products and services in a timely manner. Ensures that all phases of support are coordinated, monitored, logged, tracked, and that service requests are resolved appropriately or escalated for resolution to second and third-level support staff. * Creates support structures to ensure that adequate technical support for end users and retail stores is maintained at all times. Ensures that required technical tools and training are available to the staff providing support. * Primary points of contact and governance leader for the MSP relationship for Service Operations, including quality control, escalation, collaboration, and training.. * Ensures seamless integration between internal support processes and the services provided by the MSP. * Drives improvements into production operations and ensures program runs as an industry best practice. * Prepares budget recommendations for staffing needs, costs of equipment and tools, maintenance, and future projects. * Responsible for ensuring high priority incidents are addressed within SLA. * Responsible for improving service monitoring and alerts, and striving to deliver industry best practice. * Coordinates the effort with other vendor support teams as required. * Establishes and implements service desk policies, procedures, standards and service level agreements. * Monitors and analyzes data to ensure support of current service level needs and to anticipate future needs. * Oversees maintenance and integrity of service desk software documenting reported incidents, troubleshooting and problem resolution. * Analyzes incident reports and logs for trends and ongoing issues. Collaborates and coordinates with other IT departments and disciplines to resolve continuing problems and ensure that the latest methodology is being used to address user service needs. * Provides system evaluation reports to facilitate informed decision max`king and continuous improvement to IT services and products. * Assists business areas in identifying current and future information services * Communicates with team regarding policies and procedures, projects and activities in other groups. * Follows the governance process for technology projects, ensuring that project goals and decisions are based upon business priorities. * Creates and maintains staffing plans. Ensures the team is properly trained and staffed to handle the projected workload, both from an internal staffing and outsourcing standpoint. Makes recommendations to management regarding potential changes to staffing. * Provides management with accurate, timely and relevant information about the status of projects, personnel and activities within the team. * Performs HR supervision, including hiring, firing, conducting performance reviews, setting performance goals, promotions, salary increases, developing subordinates, and managing performance and discipline. * Keeps abreast of technology changes and innovations in the information technology field, especially as it applies to System Operations. * Manages or coordinates vendor relationships and contracts for products, services and support. * Analyzes, assesses and recommends improvements in programs and practices to ensure compliance with regulatory and internal controls. Required Skills & Experience * Bachelor's degree in computer science or business administration, or equivalent training and experience. * 2+ years supervisory experience in the information technology field and the ability to direct technical work teams. * 5+ years experience in information technology, including leading teams in systems analysis or software engineering. * Experience managing multiple project teams. * Experience developing team-level plans and contributing to annual budgets. * Ability to negotiate contracts and agreements with vendors and service providers in the information technology business. * Knowledge of methodologies, standards, procedures and organization that contribute to the development and deployment of technology solutions. * Skills in resource management, project prioritization, problem-solving, issue management and negotiation, and mediation. * Knowledge of business principles from multiple disciplines and ability to apply those principles. * Experience with structured project life cycle, systems development management tools and service management methodologies such as Information Technology Infrastructure Library (ITIL). * Ability to manage customer and vendor relationships. * Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts. * Creates a strong, mutually supportive work spirit and culture where people can do their best. * Establishes trust and inspires others. * Makes effective organization and people decisions in a manner consistent with REI's values and ethics. * Delivers on commitments and holds others to same. * Champions the organization and advocates solutions in the overall Company's best interest. * Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities. * Consolidates information from various sources including feedback from others to reach sound decisions. * Considers the ultimate impact of decisions and actions on internal and external customers. * Fosters change in company direction. * Effectively plans and executes changes. * Ability to work onsite at Sumner or Issaquah office as needed (at least once a week). Closing At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile. Pay Range $113,200.00 - $181,100.00 per year

, Inc. Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco. About the Team The Business Systems team is the strategic technology and data partner for our company's core operations. We are the architects and owners of the tech stack that powers our Finance , Procurement, Merchandising and HR/ People and Culture functions. We partner directly with business leaders to design, implement, and optimize scalable systems. But our work doesn't stop at the application layer. We are also responsible for transforming our business data into a strategic asset. Our team builds and manages the data engineering pipelines, analytics dashboards, and next-generation automation and Gen AI solutions that serve these functions. From core retail domain to our Stitch Fix specific data models, our work ensures data integrity, delivers critical insights, and empowers our leaders to make data-driven decisions. If you love solving complex business challenges with technology and data, and want to make a tangible impact on how our company operates, you'll fit right in. About the Role We're seeking a strategic Senior Engineering Manager to lead our Business Systems Data & Insights team, serving critical domains including Finance (Accounting, FP&A), Merchandising, Procurement, and HR/People & Culture. This is a high-impact, high-visibility role where you will shape the future of how Stitch Fix leverages data and AI to drive key business decisions and directly influence company strategy. You will be responsible for driving our data and AI transformation by building scalable data infrastructure, advancing analytics capabilities, implementing intelligent automation, and accelerating Gen AI adoption across these essential business functions. You're excited about this opportunity because you will... Lead and Mentor a World-Class Team: Hire, develop, and lead a high-performing team of data engineers and automation specialists. Foster a culture of technical excellence and continuous improvement, empowering your team to build robust solutions for data, automation, and AI. Own Critical Data Infrastructure: Build and own end-to-end data solutions, including ETL/ELT processing frameworks, data orchestration, metrics frameworks, and scalable data models optimized for retail financial data, P&C/HR analytics, and operational metrics. Drive AI & Automation Innovation: Establish and evolve automation and Gen AI frameworks purpose-built for Finance and HR. You will drive innovation in Gen AI applications, creating agents and automation that fundamentally transform how these teams work. Ensure Financial & Data Integrity: Build robust, compliant systems that meet the highest standards for financial data integrity. You will ensure all data systems comply with SOX (Sarbanes-Oxley) requirements, implementing necessary controls and audit trails, while partnering with Compliance, Internal Audit, and Finance teams to meet all regulatory requirements (including GDPR, CCPA, etc.). Partner to Solve Complex Challenges: Collaborate closely with a diverse set of stakeholders-from business leaders in Finance and People & Culture to engineering partners in Product, Data Platform, and HRIS-to solve complex data and business challenges at scale. Define Strategy and Execute with Autonomy: You will have the autonomy to shape the team's strategic roadmap and investment priorities based on business impact. You will be responsible for both strategic planning and hands-on delivery, including enhancing current tools and providing direct support to your business partners. We get excited about you because you have... 8+ years of professional experience in data engineering, analytics engineering, or related technical roles, with demonstrated progressive responsibility 3-5+ years of engineering management experience, leading teams of 3-10+ engineers with proven track record of building high-performing teams Expert-level Python and SQL skills with production-grade code quality and design patterns Hands-on experience building and scaling data pipelines using modern orchestration tools (Airflow, or similar) Deep understanding of data modeling, dimensional modeling, and data warehouse design patterns Experience with batch and stream processing using Spark, Flink, or similar distributed computing frameworks Proficiency with cloud data platforms (AWS, GCP, or Azure) and modern data stack tools Strong experience with BI and analytics tools (Looker, Tableau or similar) ETL/ELT development experience with tools like Fivetran, dbt, or custom frameworks Working knowledge of retail financial data (FP&A metrics, merchandise planning, corporate accounting, or procurement analytics) Familiarity with HR data models (headcount analytics, compensation, performance management, or recruiting metrics) Experience integrating with ERPs (Oracle Fusion, NetSuite, Workday or others) and connected planning tools (Anaplan, Adaptive Planning, Essbase) Understanding of SOX (Sarbanes-Oxley) compliance and IT general controls (ITGCs) Experience implementing data controls, audit trails, and access management for financial and HR systems Exceptional cross-functional communication skills-able to translate complex technical concepts for business audiences Strong prioritization skills with business impact and ROI in mind Experience working autonomously and taking ownership of complex projects from conception to deliver Why you'll love working at Stitch Fix... We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You'll bring these characteristics to life in everything you do at Stitch Fix. We cultivate a community of diverse perspectives- all voices are heard and valued. We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. We win as a team, commit to our work, and celebrate grit together because we value strong relationships. We boldly create the future while keeping equity and sustainability at the center of all that we do. We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact. We offer comprehensive compensation packages and inclusive health and wellness benefits. Compensation and Benefits This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, location, and performance. This position is eligible for an annual bonus, and new hire and ongoing grants of restricted stock units, depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site. Salary Range$138,000-$230,000 USD This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: **************************************************************** Recruiting Fraud Alert: To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at ************************************** or ************************************** Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email *********************. You can read more about Recruiting Scam Awareness on our FAQ page here: ***************************************************************************************

Ingram Content Group (ICG) is currently seeking a Director, IT Infrastructure & Operations to join our team in LaVergne, TN (Greater Nashville area). This person directs the development and implementation of comprehensive IT infrastructure strategies that align with and support the organization's business goals. Leads and oversees all infrastructure functions, from engineering to operations, ensuring stability, scalability, and security of the enterprise technology environment. Manages diverse technical teams encompassing open systems (Linux and Windows), networking, CloudOps, storage, database, and IBM systems, driving operational excellence and continuous improvement. Through strategic planning, innovation, and collaboration; ensures that the company's infrastructure capabilities effectively enable current and future business objectives. Want to help explore and build new ways to deliver content to the world? At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can't wait to meet you! The ideal candidate will have the following minimum qualifications: Bachelor's degree in computer science or related field 8+ years of progressive experience in IT infrastructure operations 5+ years in a leadership or management capacity overseeing multi-disciplinary technical teams responsible for system administration, patch management, monitoring, backup/recovery, and performance optimization. 5+ years' experience managing enterprise-level infrastructure environments including Windows, Linux, IBM Systems, cloud platforms, storage, and networking. 5+ years' experience developing and managing operational budgets, vendor contracts, and service-level agreements (SLAs). We have a preference for: Ability to successfully drive automation, process improvement, and operational excellence initiatives Knowledge of both on-premise and cloud environments (AWS, Azure, or GCP). Strong understanding of ITIL or similar service management frameworks and their application in large-scale operations. Project management skills The Director of IT Infrastructure & Operations key responsibilities are: Design and execute infrastructure and operations strategies supporting enterprise business objectives, ensuring scalability, security, and high availability across hybrid (on-prem and cloud) environments. Provide leadership and direction for all infrastructure domains including open systems (Windows/Linux), networking, CloudOps, storage, database, and IBM systems. Oversee daily operational activities including system monitoring, patching, maintenance, backup, and recovery, ensuring stability and adherence to SLAs. Champion automation, orchestration, and containerization (e.g., Terraform, Ansible, Kubernetes) to improve deployment speed, reduce manual effort, and enhance system reliability. Partner with Data Science and Application teams to design and maintain infrastructure capable of supporting AI/ML workloads, including GPU clusters, data pipelines, and model deployment environments. Direct the design and implementation of enterprise monitoring and observability frameworks to proactively identify and resolve performance or availability issues. Drive adherence to ITIL-aligned service delivery, including Incident, Problem, and Change Management, while maintaining clear business-impact communication during critical events. Lead disaster recovery and business continuity planning, testing, and documentation for all critical systems and applications. Partner with Information Security, and Application Development teams to maintain system integrity, enforce security controls, and support innovation initiatives. Manage vendor relationships, contracts, and negotiations related to infrastructure hardware, software, cloud, and managed services. Develop and manage annual operating and capital budgets, ensuring cost efficiency and alignment with strategic priorities. Establish and monitor operational KPIs and Service Level Objectives (SLOs) to measure performance, drive accountability, and identify opportunities for improvement. Oversee capacity planning and performance tuning to ensure optimal utilization of compute, storage, and network resources. Direct evaluation and selection of network, server, storage, and co-location technologies to meet enterprise needs and future scalability. Ensure ongoing compliance with corporate, regulatory, and security requirements. Promote a culture of collaboration, respect, innovation, and continuous learning across the Infrastructure & Operations organization. Serve as the escalation point for critical incidents, coordinating response and communication across technical teams and business stakeholders. Stay informed of emerging technologies and industry trends to guide modernization and long-term infrastructure strategy. Hiring Salary Range: $170,000k - $217,000k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information Perks/Benefits: A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 20 vacation days & 12 sick days accrued annually and 3 personal days 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more Wellness program with access to onsite gym and basketball court for associates Encouraged continued education with our tuition reimbursement program Financial and in-kind opportunities to engage with non-profits in your community Company match program for United Way donations Volunteer opportunities and in-kind drives for non-profits throughout the year Take breaks or brainstorm in our game room with ping pong & foosball Casual Dress Code & Flexible Schedules (per team) The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EOE-Race/Gender/Veterans/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish

About Alpha & Indicor Alpha Technologies is a global leader in designing, manufacturing, servicing, and supporting precision rubber and polymer laboratory instrumentation, as well as data acquisition and analysis software systems. Our advanced rheology test equipment is trusted across industries, including automotive, aerospace, medical, and safety, ensuring the highest standards of quality and performance. Alpha is part of Indicor ™. Alpha's commitment to excellence is reinforced by our ISO 9001 and ISO 17025 certifications, ensuring precision, reliability, and innovation in everything we do. Alpha has approximately 170 employees in over 15 countries, operating sales and manufacturing locations in over 7 countries. Indicor ™ is a global, diversified industrial solutions company provid ing specialized, mission-critical products for industrial manufacturers, and a global portfolio of proven, best-in-class technology companies . The Indicor family of companies boasts decades of experience producing dependable, highly engineered solutions, delivering performance and value across a wide spectrum of industries. Summary The IT Manager - Systems and Infrastructure is a hands-on leadership role responsible for ensuring the stability, security, and performance of Alpha's technology environment. This role oversees IT operations, cloud and on-premises infrastructure, and enterprise systems supporting business operations, including ERP, CRM, and BI platforms. The manager will lead a small team (2 direct reports) and collaborate closely with Alpha Technologies' leadership team and Indicor's Cybersecurity Manager/team to ensure compliance with corporate security standards. This individual will combine technical expertise with leadership and vendor management skills to ensure seamless IT service delivery and the continuous improvement of Alpha's technology landscape. Primary Responsibilities Strategic IT Leadership Team and Operational Leadership: Lead and mentor the IT team, ensuring efficient IT operations and effective end-user support. Set priorities, manage workloads, and foster a culture of accountability and continuous improvement . This includes setting KPI's for the hardware and software support teams. Operational Partnership with Alpha's Leadership team: Act as a key operational partner with business leaders to understand IT challenges and operational needs. Deliver tailored IT solutions that enable business productivity and align with Alpha & Indicor's enterprise standards. Infrastructure and Cloud Oversight: Take a hands-on role in overseeing infrastructure across Azure cloud and on-premises systems. Ensure reliability, scalability, and cost optimization of Azure environments, Microsoft 365, Entra ID, Intune, and related collaboration platforms. Digital Transformation and Modernization: Guide modernization initiatives, including migration of current and legacy systems to on-prem and cloud platforms and integration of ERP, CRM, and BI systems. Promote interoperability and efficient data sharing across the enterprise. Modernize IT ticket system for (potentially to NinjaOne) for proper Enterprise tracking of metrics to key KPI's. Coordination of Cybersecurity: Collaborate closely with Indicor's Cybersecurity Manager to ensure secure configurations, endpoint protection, and compliance with security frameworks. Support the implementation of identity management, access controls, and data protection measures. Mergers & Acquisitions: Partner with leadership team to develop appropriate IT strategy for newly acquired businesses. Vendor and Contract Management Strategic Vendor Negotiations and Relationships: Take part in negotiations with technology vendors and service providers to secure advantageous pricing, contracts, and service terms. Maintain strong vendor relationships to ensure long-term value and reliability. Service Delivery Oversight: Coordinate managed service providers and delivery partners to ensure consistent service quality and alignment with operational standards. Oversee performance of external partners, delivering infrastructure as a service, M365, and Azure environments and business system services. Performance and SLA Compliance: Monitor vendor performance and adherence to service level agreements (SLAs). Conduct regular reviews and enforce corrective actions where necessary to maintain operational excellence. Collaborative Project Management: Partner with internal stakeholders and external teams to lead IT initiatives from planning through execution. Ensure projects are delivered on time, within budget, and aligned with business and security objectives. Expanded Responsibilities Cloud Infrastructure and SaaS Services Optimization Lead the management and optimization of Azure environments, focusing on cost control, performance, and scalability. Advise leadership and business partners on architecture design and service models (IaaS, PaaS, SaaS) best suited for enterprise and business unit workloads. Drive modernization and automation of infrastructure management through PowerShell scripting, monitoring, and analytics. Business Systems Integration and Management Take part in the selection, deployment, and integration of ERP, CRM, and BI systems, ensuring these platforms meet business requirements and support efficient operations . Ensure network equipment such as switches, firewalls, and VPNs are configured optimally, maintained, and monitored for performance and security. Work in partnership with the cybersecurity department to implement secure system configurations, patch management, and Identity & Access Management (IAM). Identify and partner with key vendors for acquisition of hardware, software and professional services. BU Peer Engagement and Communication Develop and maintain strong relationships with BU & Indicor IT peers. Promote transparency and alignment between IT operations and organizational goals. Capability Building and Knowledge Sharing Develop the technical skills and capabilities of IT team members through mentorship, cross-training, and professional development . Promote the sharing of best practices and standard operating procedures across the IT organization. Build, add and maintain IT and Information Security Policies & Procedures. Mentor & Coach Alpha IT Staff Develop and mentor Alpha's Hardware/Software Support IT Specialist and Alpha's Application & Data Specialist Qualifications Professional Experience 10+ years of progressive IT infrastructure and service delivery experience, including 3+ years in a managerial or supervisory capacity. Proven experience managing Azure cloud environments, Microsoft 365 tenancies, Entra ID, Single Sign-On (SSO) and Multi-Factor Authentication (MFA) technologies, and Intune environments. Demonstrated ability to manage cross-functional projects and external service providers . Strong background and hands on experience with IT operations, networking (firewalls, switches, VPNs), and IT Security Operations, change management, and incident management principles. Technical Expertise Deep understanding and hands on experience with Microsoft Azure architectures, VMWare ESXi environments, Veeam storage systems, and Cisco/Extreem networking. Advanced proficiency in Microsoft 365 administration, including Exchange, Teams, SharePoint, and Intune . Power BI experience (preferred). Knowledge of enterprise system architecture and data integration across business platforms . Experience with PowerShell scripting and process automation. Familiarity with Mimecast, NinjaOne, and endpoint management systems . Infor Syteline (ERP) experience (preferred) Lead IT and SecOps Compliance Activities such as vendor, customer, internal audits and remediation efforts. Leadership and Interpersonal Skills Strong leadership and team development skills with the ability to inspire and motivate technical professionals. Analytical and problem-solving abilities, capable of making data-driven decisions under pressure. Excellent communication skills, with the proficiency to articulate complex technical information to non-technical audiences. Analytical and strategic thinker with the ability to manage competing priorities in a dynamic environment . Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Occasionally standing, walking, bending, or reaching. Must be able to lift up to 45 pounds at times. Ability to see, hear, and communicate effectively. This job description is not intended to cover all duties. Responsibilities may shift at any time with or without notice. Travel As required but not expected to exceed 15% Degree(s) Bachelor's Degree (required). BS in Information Technology, Computer Science, Information Systems, Computer Engineering or Network Engineering (preferred) Certifications (desirable but not essential) Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft 365 Certified: Administrator Expert (MS-102) ITIL Foundation Certification CompTIA Network+ CCNA, RHCSA, LINUX+, Server+ VMware Certified Professional - Data Center Virtualization

About Alpha & Indicor Alpha Technologies is a global leader in designing, manufacturing, servicing, and supporting precision rubber and polymer laboratory instrumentation, as well as data acquisition and analysis software systems. Our advanced rheology test equipment is trusted across industries, including automotive, aerospace, medical, and safety, ensuring the highest standards of quality and performance. Alpha is part of Indicor™. Alpha's commitment to excellence is reinforced by our ISO 9001 and ISO 17025 certifications, ensuring precision, reliability, and innovation in everything we do. Alpha has approximately 170 employees in over 15 countries, operating sales and manufacturing locations in over 7 countries. Indicor™ is a global, diversified industrial solutions company providing specialized, mission-critical products for industrial manufacturers, and a global portfolio of proven, best-in-class technology companies. The Indicor family of companies boasts decades of experience producing dependable, highly engineered solutions, delivering performance and value across a wide spectrum of industries. Summary The IT Manager - Systems and Infrastructure is a hands-on leadership role responsible for ensuring the stability, security, and performance of Alpha's technology environment. This role oversees IT operations, cloud and on-premises infrastructure, and enterprise systems supporting business operations, including ERP, CRM, and BI platforms. The manager will lead a small team (2 direct reports) and collaborate closely with Alpha Technologies' leadership team and Indicor's Cybersecurity Manager/team to ensure compliance with corporate security standards. This individual will combine technical expertise with leadership and vendor management skills to ensure seamless IT service delivery and the continuous improvement of Alpha's technology landscape. Primary Responsibilities Strategic IT Leadership Team and Operational Leadership: Lead and mentor the IT team, ensuring efficient IT operations and effective end-user support. Set priorities, manage workloads, and foster a culture of accountability and continuous improvement. This includes setting KPI's for the hardware and software support teams. Operational Partnership with Alpha's Leadership team: Act as a key operational partner with business leaders to understand IT challenges and operational needs. Deliver tailored IT solutions that enable business productivity and align with Alpha & Indicor's enterprise standards. Infrastructure and Cloud Oversight: Take a hands-on role in overseeing infrastructure across Azure cloud and on-premises systems. Ensure reliability, scalability, and cost optimization of Azure environments, Microsoft 365, Entra ID, Intune, and related collaboration platforms. Digital Transformation and Modernization: Guide modernization initiatives, including migration of current and legacy systems to on-prem and cloud platforms and integration of ERP, CRM, and BI systems. Promote interoperability and efficient data sharing across the enterprise. Modernize IT ticket system for (potentially to NinjaOne) for proper Enterprise tracking of metrics to key KPI's. Coordination of Cybersecurity: Collaborate closely with Indicor's Cybersecurity Manager to ensure secure configurations, endpoint protection, and compliance with security frameworks. Support the implementation of identity management, access controls, and data protection measures. Mergers & Acquisitions: Partner with leadership team to develop appropriate IT strategy for newly acquired businesses. Vendor and Contract Management Strategic Vendor Negotiations and Relationships: Take part in negotiations with technology vendors and service providers to secure advantageous pricing, contracts, and service terms. Maintain strong vendor relationships to ensure long-term value and reliability. Service Delivery Oversight: Coordinate managed service providers and delivery partners to ensure consistent service quality and alignment with operational standards. Oversee performance of external partners, delivering infrastructure as a service, M365, and Azure environments and business system services. Performance and SLA Compliance: Monitor vendor performance and adherence to service level agreements (SLAs). Conduct regular reviews and enforce corrective actions where necessary to maintain operational excellence. Collaborative Project Management: Partner with internal stakeholders and external teams to lead IT initiatives from planning through execution. Ensure projects are delivered on time, within budget, and aligned with business and security objectives. Expanded Responsibilities Cloud Infrastructure and SaaS Services Optimization Lead the management and optimization of Azure environments, focusing on cost control, performance, and scalability. Advise leadership and business partners on architecture design and service models (IaaS, PaaS, SaaS) best suited for enterprise and business unit workloads. Drive modernization and automation of infrastructure management through PowerShell scripting, monitoring, and analytics. Business Systems Integration and Management Take part in the selection, deployment, and integration of ERP, CRM, and BI systems, ensuring these platforms meet business requirements and support efficient operations. Ensure network equipment such as switches, firewalls, and VPNs are configured optimally, maintained, and monitored for performance and security. Work in partnership with the cybersecurity department to implement secure system configurations, patch management, and Identity & Access Management (IAM). Identify and partner with key vendors for acquisition of hardware, software and professional services. BU Peer Engagement and Communication Develop and maintain strong relationships with BU & Indicor IT peers. Promote transparency and alignment between IT operations and organizational goals. Capability Building and Knowledge Sharing Develop the technical skills and capabilities of IT team members through mentorship, cross-training, and professional development. Promote the sharing of best practices and standard operating procedures across the IT organization. Build, add and maintain IT and Information Security Policies & Procedures. Mentor & Coach Alpha IT Staff Develop and mentor Alpha's Hardware/Software Support IT Specialist and Alpha's Application & Data Specialist Qualifications Professional Experience 10+ years of progressive IT infrastructure and service delivery experience, including 3+ years in a managerial or supervisory capacity. Proven experience managing Azure cloud environments, Microsoft 365 tenancies, Entra ID, Single Sign-On (SSO) and Multi-Factor Authentication (MFA) technologies, and Intune environments. Demonstrated ability to manage cross-functional projects and external service providers. Strong background and hands on experience with IT operations, networking (firewalls, switches, VPNs), and IT Security Operations, change management, and incident management principles. Technical Expertise Deep understanding and hands on experience with Microsoft Azure architectures, VMWare ESXi environments, Veeam storage systems, and Cisco/Extreem networking. Advanced proficiency in Microsoft 365 administration, including Exchange, Teams, SharePoint, and Intune. Power BI experience (preferred). Knowledge of enterprise system architecture and data integration across business platforms. Experience with PowerShell scripting and process automation. Familiarity with Mimecast, NinjaOne, and endpoint management systems. Infor Syteline (ERP) experience (preferred) Lead IT and SecOps Compliance Activities such as vendor, customer, internal audits and remediation efforts. Leadership and Interpersonal Skills Strong leadership and team development skills with the ability to inspire and motivate technical professionals. Analytical and problem-solving abilities, capable of making data-driven decisions under pressure. Excellent communication skills, with the proficiency to articulate complex technical information to non-technical audiences. Analytical and strategic thinker with the ability to manage competing priorities in a dynamic environment. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Occasionally standing, walking, bending, or reaching. Must be able to lift up to 45 pounds at times. Ability to see, hear, and communicate effectively. This job description is not intended to cover all duties. Responsibilities may shift at any time with or without notice. Travel As required but not expected to exceed 15% Degree(s) Bachelor's Degree (required). BS in Information Technology, Computer Science, Information Systems, Computer Engineering or Network Engineering (preferred) Certifications (desirable but not essential) Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft 365 Certified: Administrator Expert (MS-102) ITIL Foundation Certification CompTIA Network+ CCNA, RHCSA, LINUX+, Server+ VMware Certified Professional - Data Center Virtualization

The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET I manages venue(s) with $450k - $900k in revenue and will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting * Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. * Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. * Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. * Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. * See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. * Participate in business review presentations as needed, in collaboration with regional management. * Review and manage location P & L and develops action plans to address deficiencies/grow the business * Confirms venue partners process all payments to Encore in a timely basis. Operations Management * Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. * Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards. * Anticipate equipment challenges and changes in a timely and professional manner. * Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. * See the Big Picture by efficiently sharing labor and equipment within the local market. * Attend all operational venue meetings such as daily stand up meetings with venue operations staff. Sales Management * Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. * Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. * Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. * Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. * Collaborate with vendors and other departments/divisions of the company to capture and service events. * Understand event cost structure and incorporate into solution designs according to established profitability guidelines. * Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. * Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. * Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events * Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service * Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. * Position will have oversight to personnel to assist with event execution. * Exceed the expectations and needs of internal and external customers. * Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly. * Monitor small to medium size events and check in on customers throughout the day. * Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability * Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. * Effectively utilizes applicable company computer systems. * Act as on-site technical expert as needed for events. * Assist on the floor with operations as needed. People Development * Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. * Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. * Manage the human resources activities including selection, performance management, and learning. * Provide focused and continued coaching to develop the skills of team members. * Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. * Recommend team members for training opportunities, as needed. Job Qualifications * Bachelor's degree is preferred or equivalent experience * 3+ years of audio-visual experience * 1+ years of supervisory experience * 2+ years of customer service or hospitality experience is preferred. * Sales experience is a plus * Working knowledge of audio-visual equipment in a live show environment * Must be able to successfully complete Level 3 Skills training * Proficiency with the use of computer hardware * Proficiency with computer software and programs, including the Internet and Microsoft Office * Effective leadership abilities and customer satisfaction focus. * A valid driver's license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service * Hospitality Do The Right Thing * Courage Drive Results * Optimizes & Aligns Work See The Big Picture * Strategic Mindset Value People * Organizational Savvy * Values Diversity * Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities * Sitting: 2-3 hours per day * Standing: 4-5 hours per day * Walking: 4-5 hours per day * Stooping: 2-3 hours per day * Crawling: 2-3 hours per day * Kneeling: 2-3 hours per day * Bending: 2-3 hours per day * Reaching (above your head): 2-3 hours per day * Climbing: 0-1 hour per day * Grasping: 4-5 hours per day Lifting Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Occasionally * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET I manages venue(s) with $450k - $900k in revenue and will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. • Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. • Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. • Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. • See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. • Participate in business review presentations as needed, in collaboration with regional management. • Review and manage location P & L and develops action plans to address deficiencies/grow the business • Confirms venue partners process all payments to Encore in a timely basis. Operations Management • Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. • Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards. • Anticipate equipment challenges and changes in a timely and professional manner. • Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. • See the Big Picture by efficiently sharing labor and equipment within the local market. • Attend all operational venue meetings such as daily stand up meetings with venue operations staff. Sales Management • Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. • Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. • Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. • Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. • Collaborate with vendors and other departments/divisions of the company to capture and service events. • Understand event cost structure and incorporate into solution designs according to established profitability guidelines. • Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. • Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. • Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events • Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. • Position will have oversight to personnel to assist with event execution. • Exceed the expectations and needs of internal and external customers. • Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly. • Monitor small to medium size events and check in on customers throughout the day. • Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability • Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. • Effectively utilizes applicable company computer systems. • Act as on-site technical expert as needed for events. • Assist on the floor with operations as needed. People Development • Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. • Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. • Manage the human resources activities including selection, performance management, and learning. • Provide focused and continued coaching to develop the skills of team members. • Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. • Recommend team members for training opportunities, as needed. Job Qualifications • Bachelor's degree is preferred or equivalent experience • 3+ years of audio-visual experience • 1+ years of supervisory experience • 2+ years of customer service or hospitality experience is preferred. • Sales experience is a plus • Working knowledge of audio-visual equipment in a live show environment • Must be able to successfully complete Level 3 Skills training • Proficiency with the use of computer hardware • Proficiency with computer software and programs, including the Internet and Microsoft Office • Effective leadership abilities and customer satisfaction focus. • A valid driver's license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service • Hospitality Do The Right Thing • Courage Drive Results • Optimizes & Aligns Work See The Big Picture • Strategic Mindset Value People • Organizational Savvy • Values Diversity • Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities • Sitting: 2-3 hours per day • Standing: 4-5 hours per day • Walking: 4-5 hours per day • Stooping: 2-3 hours per day • Crawling: 2-3 hours per day • Kneeling: 2-3 hours per day • Bending: 2-3 hours per day • Reaching (above your head): 2-3 hours per day • Climbing: 0-1 hour per day • Grasping: 4-5 hours per day Lifting Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Carrying Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Auditory/Visual Requirements • Close Vision: Continuously • Distance Vision: Continuously • Color Vision: Frequently • Peripheral Vision: Occasionally • Depth Perception: Frequently • Hearing: Continuously Pushing/Pulling Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs*: Occasionally • Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET I manages venue(s) with $450k - $900k in revenue and will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting - Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. - Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. - Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. - Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. - See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. - Participate in business review presentations as needed, in collaboration with regional management. - Review and manage location P & L and develops action plans to address deficiencies/grow the business - Confirms venue partners process all payments to Encore in a timely basis. Operations Management - Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. - Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards. - Anticipate equipment challenges and changes in a timely and professional manner. - Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. - See the Big Picture by efficiently sharing labor and equipment within the local market. - Attend all operational venue meetings such as daily stand up meetings with venue operations staff. Sales Management - Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. - Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. - Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. - Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. - Collaborate with vendors and other departments/divisions of the company to capture and service events. - Understand event cost structure and incorporate into solution designs according to established profitability guidelines. - Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. - Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. - Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events - Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service - Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. - Position will have oversight to personnel to assist with event execution. - Exceed the expectations and needs of internal and external customers. - Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly. - Monitor small to medium size events and check in on customers throughout the day. - Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability - Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. - Effectively utilizes applicable company computer systems. - Act as on-site technical expert as needed for events. - Assist on the floor with operations as needed. People Development - Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. - Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. - Manage the human resources activities including selection, performance management, and learning. - Provide focused and continued coaching to develop the skills of team members. - Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. - Recommend team members for training opportunities, as needed. Job Qualifications - Bachelor's degree is preferred or equivalent experience - 3+ years of audio-visual experience - 1+ years of supervisory experience - 2+ years of customer service or hospitality experience is preferred. - Sales experience is a plus - Working knowledge of audio-visual equipment in a live show environment - Must be able to successfully complete Level 3 Skills training - Proficiency with the use of computer hardware - Proficiency with computer software and programs, including the Internet and Microsoft Office - Effective leadership abilities and customer satisfaction focus. - A valid driver's license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service - Hospitality Do The Right Thing - Courage Drive Results - Optimizes & Aligns Work See The Big Picture - Strategic Mindset Value People - Organizational Savvy - Values Diversity - Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities - Sitting: 2-3 hours per day - Standing: 4-5 hours per day - Walking: 4-5 hours per day - Stooping: 2-3 hours per day - Crawling: 2-3 hours per day - Kneeling: 2-3 hours per day - Bending: 2-3 hours per day - Reaching (above your head): 2-3 hours per day - Climbing: 0-1 hour per day - Grasping: 4-5 hours per day Lifting Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally Carrying Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally Auditory/Visual Requirements - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously Pushing/Pulling Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Occasionally - Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Salary Pay Range: $79,549.00 - $86,314.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Responsible for proper application and placement of chemical and fertilizer, as well as general vehicle maintenance and care of equipment. ESSENTIAL DUTIES AND RESPONSIBILITIES (Including the following and other duties may be assigned.) Read and follow company employee policies. Implements, promotes, and supports all Central Prairie Co-op programs. Attend safety and training meetings. Follow the safety guidelines and safety programs established by Central Prairie Co-op. Custom application of fertilizers, herbicides, and pesticides. Performs required and requested maintenance of the Branch's product inventories. Responsible for upkeep and repairs for all vehicles and equipment. Must know, understand, and comply with all safety and governmental regulations. Maintain and service all agronomy equipment. Have basic knowledge of all chemicals and their abilities of control. Assist in other departments in their busy seasons. Assist on other projects in the shop. Perform other activities as directed by supervisor. Provide positive customer service and co-employee relations. Responsible for safety and reporting all accidents and close calls to management. Be able to work as a team with co-employees and possess strong communication skills. Be able to work extended hours as needed. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. Requirements QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one to three months related experience and/or training will be provided by the co-op. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as rates per acre, percentages of chemical blends for individual situations, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS: Custom Applicator License Commercial Driver's License (Class B) PHYSICAL DEMANDS: While performing the duties of the job, the employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; taste or smell; stand; walk; sit and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move over 100 pounds. The employee may frequently need to climb ladders and stairs. This includes structural ladders as well as climbing into applicator rigs, large vehicles, and/or tractors. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception; and ability to adjust focus. Employees must understand and implement all related safety policies, procedures and programs for preventions and protection while performing job duties in various work environments. WORK ENVIRONMENT: While performing the duties of the job, the employee may be exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat; toxic or caustic chemicals and vibration. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; risk of electrical shock and explosives. The noise level in this work environment is usually loud. Employees must understand and implement all related safety policies, procedures and programs for prevention and protection while performing job duties in various work environments. DISCLAIMER: This job description indicates the general nature and level of work expected. It is not designed to cover every activity, duty or responsibility of the employee.