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Footwear associate skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical footwear associate skills. We ranked the top skills for footwear associates based on the percentage of resumes they appeared on. For example, 48.4% of footwear associate resumes contained customer service as a skill. Continue reading to find out what skills a footwear associate needs to be successful in the workplace.

15 footwear associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how footwear associates use customer service:

Provided athletes and their families with exceptional customer service; communicated and translated for Spanish- speaking customers.
Serviced customer's requests for products while providing excellent customer service, confidently and accurately.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how footwear associates use sales floor:

Ensured sales floor was clean and organized and all shelves and racks were stocked, unpacked freight and maintained stock room.
Worked with sales representatives on the sales floor, while assisting customers with the promotion of sales and products.

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how footwear associates use product knowledge:

Conducted seasonal in-store training seminars in the New York metro region, emphasizing product knowledge, merchandising and brand direction.
Train new hires on product knowledge and maintaining store needs such as product filling, maintaining product and visual standards.

4. Stock Room

A stock room is a room where a company's goods are stored. It is a room where products or materials are kept until they are needed: Less stock is kept on the shop floor and more in the stockroom.

Here's how footwear associates use stock room:

Organize and clean my department Helping customers Searching for shoes within the stock room or online Familiar with all types of shoes
Organized store merchandise and maintained cleanliness of stock room and main floor.

5. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how footwear associates use loss prevention:

Adhered to established policies and procedures related to safety, loss prevention and standard operating procedures.
Act as a loss prevention aide by reporting suspicious activity.

6. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how footwear associates use stock shelves:

Processed shipments and maintained organized stock shelves in back storage room as well as the floor.
Assist customers, set up displays, stock shelves, keep area clean and organized

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7. Back Room

Here's how footwear associates use back room:

Maintained work area; responsible for product organization both in public areas and back room storage area.
Assisted customers in footwear department and retrieved stock from back room

8. Customer Complaints

Here's how footwear associates use customer complaints:

Investigated and resolved customer complaints in a manner both satisfactory to the customer and in accordance with company guidelines/policies.
Resolved customer complaints maintained clean and orderly checkout areas and request information and assistance using paging systems.

9. Credit Card Transactions

Here's how footwear associates use credit card transactions:

Balanced drawer at closing to ensure cash and credit card transactions aligned with sales activity.
Operated a cash register to process cash, check and credit card transactions.

10. Inventory Control

Here's how footwear associates use inventory control:

Complied with company procedures for inventory control and quality assurance.
Follow procedures for all systems, including counts, markdowns, re-tickets and inventory control

11. Organization

Here's how footwear associates use organization:

Maintain inventory and organization of warehouse, implemented plan-o-grams, cleaned, organized, and maintained athletics department.
Administered suggestions in the process of footwear and equipment organization and placement.

12. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how footwear associates use pos:

Use POS system for all transactions Help locate items in store for customers Order merchandise for customers in store
Provided excellent retail customer service; managed stock and inventory; operated POS cash register

13. Retail Environment

A retail environment can be defined as the environment in which things are sold on a commercial scale. It is the sum of the variables and forces inside and outside the company that can influence retail decisions. Businesses in this sector sell a wide range of products to consumers and companies, ranging from groceries, clothing, hardware, household items, and office supplies.

Here's how footwear associates use retail environment:

Process sales transactions effectively in a fast paced retail environment using cash register and computer to itemize customer purchases.
Provide outstanding customer service in a fast paced retail environment ensuring customers received an outstanding shopping experience.

14. Customer Engagement

Customer engagement is an ongoing relationship/interaction that a business maintains with its customers through various online or offline channels to attract and retain loyal customers and gathering valuable customer information that transcends the sales transaction. Highly engaged customers buy and promote more, and show more loyalty. Providing a high-quality customer experience is an important component in customer engagement strategy.

Here's how footwear associates use customer engagement:

Create a world-class customer experience by providing passionate customer service and selling through customer engagement.
Provided passionate customer service and selling through customer engagement.

15. Customer Inquiries

Here's how footwear associates use customer inquiries:

Handled customer inquiries via the telephone by providing accurate information regarding products and product applications and processed telephone orders accordingly.
Served as customers' primary in-store resource by assisting in locating specific products and departments and generally answering customer inquiries.

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List of footwear associate skills to add to your resume

The most important skills for a footwear associate resume and required skills for a footwear associate to have include:

Customer Service
Sales Floor
Product Knowledge
Stock Room
Loss Prevention
Stock Shelves
Back Room

Customer Complaints
Credit Card Transactions
Inventory Control
Organization
POS
Retail Environment
Customer Engagement

Customer Inquiries
Stock Merchandise
Security Practices
Store Merchandise
Footwear Products
Visual Presentation

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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