Fordham University jobs

Reporting to the Custodial Supervisor of Rose Hill, the Cleaner II provides cleaning and portering services throughout the University complex. This position requires work hours Saturday through Sunday, 6:00 am to 2:30 pm, and Monday, 7:00 pm to 11:00 pm. Essential Functions Provides cleaning and portering services in both academic and residential University buildings. Removes recyclables and trash in accordance with University procedures. Delivers mail in the buildings. Rearranges furniture and performs small move jobs when requested. Keeps building entrances and perimeters free of leaves, garbage, etc. as the need arises. Must sign in and out for all keys. Performs other duties as required. Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes., Outdoor Environment: Employees work outdoors and may not be protected from weather conditions., Extreme Cold: Temperatures typically below 32 degrees Fahrenheit for more than an hour., Extreme Heat: Temperatures typically above 100 degrees Fahrenheit for more than an hour., Hazards: This includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, or exposure to chemicals. Add details here:

Reporting to the Assistant Dean for Student Involvement to provide clerical support in all areas of OSI and office management of projects as assigned by the supervisor. Essential Functions Assists the Assistant Dean and the administrative team within OSI in managing a high-traffic office overseeing Student Events and Programming, Commuter Student Services, the McShane Center, and New Student Orientation. Provides clerical, telephone, scheduling, and computer support for the Assistant Dean and other OSI areas as determined by the supervisor, including front office reception and coverage in other reception areas as needed. Maintains the front reception area for the Office for Student Involvement, answering calls, directing inquiries, greeting students and guests, and managing traffic flow. Manages the office's general email account and provides administrative support for all corporate accounts within OSI . Drafts and prepares documents, develops spreadsheets and reports, distributes meeting agendas and minutes, and supports special projects as determined by the Assistant Dean. Assists with updating departmental websites and preparing team meeting agendas. Reviews and approves flyers for posting around campus. Assists with managing locker rentals and distribution in the McShane Center. Oversees inventory and ordering office supplies, stationery, balloons, and helium tanks. Supports the Student Clubs administrative team to ensure clubs have access to copying in OSI and assists with the review and approval of club fliers. Maintains updated office forms, notices, and contact information on Ramsinvolved. Assists with the sales of discount movie tickets and Metro Cards, tracks staff vacation schedules, handles vending machine reimbursements, and oversees key distribution for OSI spaces. Preferred Qualifications College degree preferred. Oversight experience of student workers or equivalent preferred. Experience in higher education, conference services, or hospitality services is preferred. Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

The successful candidate will be a productive problem solver with a positive, upbeat attitude and exemplary customer service skills. This is a part-time, non-benefitted position that may work up to 19 hours per week Monday through Friday during the afternoon shift (9-5 p.m., 10-6 p.m. or 11-7 p.m.) Essential Functions Schedules reservations in accordance with established policies and procedures Coordinates communication of event logistics including room setups, AV services, etc. Provides support for events (examples: prepares name tags and create posters, setup and staff check-in desk, prepares certificates of attendance and additional event related tasks) Assists with complex event preparation Manages special projects assigned by Director Performs other duties as assigned Preferred Qualifications Bachelor's Degree Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Reporting to the Vice President for External Affairs, the Director of Federal Relations leads Fordham University's engagement with federal government officials and agencies on policy, legislative, and budgetary matters. This role develops and implements the University's strategic agenda with the White House, Congress, federal agencies, industry partners, and other stakeholders. The Director enhances Fordham's visibility and influence with federal decision-makers to advance the University's mission. This is a remote position based in Washington, D.C. and requires travel to Fordham's NYC campuses and occasional travel to nearby locations. Essential Functions Manages and strengthens Fordham's relationships with elected and appointed federal officials and agencies. Monitors federal legislation, rules, and regulations impacting Fordham and its constituencies, developing institutional responses and assisting in University-approved legislative initiatives and appropriation requests. Develops and executes a comprehensive lobbying and advocacy strategy, including identifying and pursuing federal research funding opportunities in collaboration with campus colleagues. Provides strategic guidance, training, and support to the President, leadership, and campus colleagues for interactions with decision-makers. Collaborates with campus colleagues to identify Washington, D.C.-based opportunities to advance Fordham's mission, such as speaking engagements, sponsored events, industry partnerships, and shared advocacy initiatives. Ensures compliance with all required disclosures on behalf of the University and its employees. Contributes to the development of University positions on policy and fiscal objectives. Analyzes federal executive budget submissions to assess potential institutional fiscal and programmatic impacts. Identifies and pursues federal research funding opportunities with relevant agencies, partnering with Sponsored Research. Preferred Qualifications Master's degree. Knowledge of Jesuit identity and mission in a higher education setting. Knowledge of higher education policy and practices. Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

The Strategy & Statistics Area of the Gabelli School of Business at Fordham University invites applications for a Tenure Track position in Strategy at the level of Assistant Professor beginning in Fall 2026. The ideal candidate should have strong research skills, and must have a Ph.D. or be close to completing a Ph.D. by August 2026 in Strategy or closely related discipline. Area Faculty engage in research across a wide variety of topics (alliances, corporate purpose, entrepreneurship, environmental strategy, healthcare, innovation, judgment & decision-making, M&As, strategic human capital) and methodologies (AI/ML, econometrics/statistics, formal modelling, lab/field experimentation, and qualitative methods). Strategy faculty members include: Navid Asgari, Benjamin M. Cole, Eun-Hee Kim, Derek Lief, Yang Liu, Alex B. Markle, and Falguni Sen. Located in New York City, the Gabelli School of Business offers a range of international distinction programs for students and practitioners of global business, including three MBA programs, a suite of specialty MS programs, and two undergraduate business programs. Fordham's Gabelli School of Business is accredited by the AACSB. In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is $165,000 to $180,000 (summer support is a separate range). Fordham University considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. Hiring is subject to final budgetary approval. The candidate must have a strong commitment to research and teaching; experience in teaching at either the undergraduate or graduate level is a plus.

Reporting to the Assistant Dean & Director for Rose Hill Advising, the Assistant Dean for Academic Advising works in collaboration with other class deans and academic advisors, the personal and professional development staff, and colleagues throughout the business school and University to ensure the academic success of students at the Gabelli School of Business at Rose Hill. The role's priority for student support will focus on first-year students while also managing student caseloads and providing administrative support across all four years. This person works with students individually on registration, curricular requirements, and academic progress, and leads large-group and small-group advising sessions on topics that contribute to student development. The position also oversees administrative responsibilities for Gabelli School students to ensure students are academically persistent and engaged in curricular and co-curricular activities. Essential Functions Supports the academic advising strategy for Gabelli School of Business students, as developed by class deans, at the Gabelli School of Business's Rose Hill campus. Advises a caseload of 500-600 first year and upper-class students on issues relating to registration, liberal arts core requirements, possible future academic paths, and other curricular issues, while maintaining individual records of case meetings and curriculum plans. Works with class deans for first year and upper-class students to ensure that degree requirements are being met. Monitors academic progress and implement probation, suspension, and/or termination decisions. Identifies appropriate academic interventions for students in conjunction with the Student Support Specialist, class deans, and advisors. Partners with the Assistant Dean for First Year Students to lead all components of Academic Orientation for the Rose Hill campus, including but not limited to programmatic development, logistics management, staffing assignments, speaker coordination, and day-off operation. In this capacity, the role will take the lead coordinating with other University offices and divisions including Student Affairs, the President's Office, Alumni Relations, Arts & Sciences, and Enrollment Services. Leads all components of Dean's List and Woolworth Awards Ceremonies including but not limited to, student communication, programmatic development, logistics management, staffing assignments, speaker coordination, and day-off operation. Develops and implements a comprehensive professional development retreat strategy for undergraduate students. Collaborates with the Senior Assistant Dean for Undergraduate Studies and the Director for Engagement and Retention on developing, implementing, and evaluating admission, recruitment, and retention strategy. Preferred Qualifications PhD or EdD. Minimum of 3 years of experience advising students in a business education setting. Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Reporting to the Senior Executive Associate Athletic Director for Student Athletic Welfare, the Head Coach of Women's Rowing provides strategic leadership in all areas of the women's rowing program. This position requires frequent travel, as well as evening and weekend hours. Essential Functions Leads the organization, planning, teaching, and coaching of all practices and competitions. Implements strategies to improves student-athletes skill development through practice and competition. Identifies, evaluates, and recruits quality student-athletes in compliance with University, Atlantic 10 Conference and NCAA policies. Tracks academic monitoring of student-athletes through their completion of graduation, working with the Office of Academic Athletic Advising. Manages the annual operating budget and respective fundraising gift account. Implements fundraising activities to support the operating budget. Oversees team travel, equipment, and supplies. Schedules regattas in the traditional and non-traditional seasons. Assists with the planning and development of a potential boathouse facility. Maintains the current lease agreement with the Harlem Yacht Club for storage and practice. Represents the University at internal and external marketing, public relations, and fundraising events as requested. Maintains strong university relationships with admissions, financial aid, residential life, dining services, the development office, and the office of academic advising. Complies with all NCAA , Atlantic 10 Conference, and University rules and regulations. Preferred Qualifications Valid Driver's License. Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes., Outdoor Environment: Employees work outdoors and may not be protected from weather conditions., Noise: There is sufficient noise to require one to regularly shout in order to be heard above the noise level.

Reporting to the Director of Analytics, the Principal Data Architect is responsible for designing, implementing, and managing the university's data architecture and data management strategy and applications. This position ensures the efficient and effective use of data resources across the institution, supporting academic, research, and administrative functions. The Principal Data Architect leads the development of data models, data warehousing solutions, predictive models, and integration strategies while ensuring data governance, quality, and security standards are met. This position may require occasional evening, weekend, and holiday hours. Essential Functions Develops and maintains the university's data architecture strategy, including data models, data integrations, predictive analytics, and data warehousing solutions. Documents and visualizes data pipelines from source to destination, illustrating data flow through university assets. Collaborates with academic, research, and administrative units to understand data needs and design appropriate analytics solutions. Oversees the implementation of data management tools and technologies, ensuring alignment with the university's overall IT strategy and compliance with relevant regulations. Acts as a critical liaison between IT and various university departments, facilitating communication and collaboration to address data-related challenges and opportunities. Drives innovation in data management practices and technologies to enhance the university's data capabilities and support its strategic goals. Ensures data accuracy, integrity, and security in all analytics activities. Communicates complex data insights effectively to non-technical stakeholders. Preferred Qualifications Understanding of business, academic, or other technology and technology support services applications. Experience with Higher Education ERP and Data Solutions. Experience with CRM data and an understanding of customer/student metrics. Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Reporting to the Manager of Building Services, this position performs maintenance, repair, and installation of plumbing equipment, structures, piping, and associated systems. This position requires work hours from 7:00 am to 3:30 pm, Monday to Friday. Essential Functions Performs general duties that include unstopping clogged rains, sewer lines, and other maintenance and repairs typical of craft. Repairs and replaces bathroom fixtures, sprinkler fittings, piping (brass, iron, copper, pvc, etc.), valves, and fixtures. Assists in design and installs new or reroutes existing copper, brass, or iron piping, valves, and fixtures. Repairs and installs iron steam or hot water radiator heaters, hot water tanks, etc. Inspects, repairs, and installs fireplugs, sprinkler lines, and sprinkler heads. Assists in maintaining inventory of plumbing materials. Assists other trades as needed. Performs other related duties as assigned. On call-back for emergencies and watch coverage as needed. Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes., Outdoor Environment: Employees work outdoors and may not be protected from weather conditions., Extreme Cold: Temperatures typically below 32 degrees Fahrenheit for more than an hour., Extreme Heat: Temperatures typically above 100 degrees Fahrenheit for more than an hour., Hazards: This includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, or exposure to chemicals. Add details here:

Reporting to the Chief Engineer/Associate Director, the General Foreperson/Steam-Refrigeration Eng (L) supervises and provides advanced-level work related to the boilers, steam plant, refrigeration & air conditioning systems, and equipment. This position requires work hours Tuesday to Saturday, 6:00 am -2:30 pm Essential Functions Acts as a resource to HVAC staff and provides technical guidance, mentoring, and support. Operates and maintains high-pressure/low-pressure boilers and associated HVAC systems and equipment. Follows OEM schedules, logs work accomplished, and interacts with zone-based personnel to ascertain problems and locations of needed work. Monitors BMS daily. Interacts with Watch Stationary Engineers to resolve BMS issues. Liaises with Automated Logic technician and other vendors weekly. Coordinates repairs and adjustments to the BMS . Ensures the repair log for the BMS is current, and issues are resolved. Responds to service calls and troubleshoot problems and air quality issues. Assists other mechanics on difficult tasks. Conducts seasonal startups and changeovers. Maintains required log Books for the central HP plant, low-pressure plants, and refrigeration systems. Ensures the log books are accurate, relevant, and legible. Coordinates with the Zone Leaders to ensure the MERs are neat, clean, and safe. Coordinates HVAC operations with staff, completes work orders, and interacts with CMMS . Performs other duties as assigned by the Chief Engineer, Asst. Chief, or other appropriate administrator. Prepares monthly schedules for Stationary & Watch staff. Arrange extra coverage schedules for Special events (Graduation, Jubilee, Opening, etc). Preferred Qualifications Proficiency and course training in Automated Logic's WebCTRL. Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes., Outdoor Environment: Employees work outdoors and may not be protected from weather conditions., Extreme Cold: Temperatures typically below 32 degrees Fahrenheit for more than an hour., Extreme Heat: Temperatures typically above 100 degrees Fahrenheit for more than an hour., Hazards: This includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, or exposure to chemicals. Add details here:

A research position in experimental and computational topological metamaterials is available in the group of Dr. Camelia Prodan (Physics, Fordham University Rose Hill campus) supported by NSF funds. Essential Functions Achieves precise milestones on research projects assigned by the supervisor. Writes first draft and submits collaborative scientific papers on a regular basis. Participates in group meetings and works collaboratively with the members engaged in the project. Develops and performs experimental and computational analysis of systems assigned by the supervisor. Supervises high school and undergraduate students. Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Fordham University solicits applications for a full-time, tenure-track position at the rank of assistant professor in the urban history of modern Europe, with a preference for candidates who work on issues related to migration, the environment, and/or cultural diversity in the history of towns and cities in any area of Europe, including southern, western, central, and eastern Europe, in the 19th and/or 20th centuries. The position, based at Fordham's Lincoln Center campus, will start in Fall 2026. In addition to being an early career scholar of high caliber, the successful applicant will be expected to contribute actively to the Department of History's undergraduate and graduate programs, teach survey and upper-level courses, and teach in and work regularly with Fordham's Urban Studies Program. The Department of History is committed to creating a vibrant and inclusive educational environment and to supporting the success and well-being of students and colleagues of all backgrounds. The successful candidate should have a PhD in hand by August 2026.

The successful candidate will be a productive problem solver with a positive, upbeat attitude and exemplary customer service skills. This is a part-time, non-benefitted position that may work up to 19 hours per week Monday through Friday during the afternoon shift (9-5 p.m., 10-6 p.m. or 11-7 p.m.) Essential Functions Schedules reservations in accordance with established policies and procedures Coordinates communication of event logistics including room setups, AV services, etc. Provides support for events (examples: prepares name tags and create posters, setup and staff check-in desk, prepares certificates of attendance and additional event related tasks) Assists with complex event preparation Manages special projects assigned by Director Performs other duties as assigned Preferred Qualifications Bachelor's with 1-2 years related experience Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Reporting to the …… Essential Functions TBD Preferred Qualifications Proficiency with Google Suites Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Reporting to the Associate Vice President for Strategic Mission Initiatives, the Program Officer serves as the administrative and operational lead for the Flourishing in Community Grantmaker Initiative. Leading a team of five and reporting to the program Co-PIs, the Program Officer will direct the outreach, dissemination, support, project management, and program evaluation of the Grantmaker, and will serve as a key collaborator in program activities and events. This is a three-year grant-funding opportunity. About the Flourishing in Community Grantmaker The Flourishing in Community ( FIC ) Grantmaker Initiative, serving as the EPA Region 2 Environmental Justice Thriving Communities Grantmaker program, proposes an intersectional approach to place frontline communities in positions of power to advance environmental justice and climate justice in disadvantaged and hard-to-reach communities and communities disproportionately impacted by climate change, pollution, and other environmental stressors in New York, New Jersey, Puerto Rico, and the Virgin Islands. The program leadership team will employ Fordham University's infrastructure to provide grants to community-based organizations and other qualifying organizations, institutions, and agencies, prioritizing rural, remote, coastal, and urban communities, low-income communities, communities of color, and other communities and groups which historically have not had the capacity to apply for or receive federal funding for projects in this area. The FIC employs a participatory community-led governance structure and provides wraparound services including mentorship, research assistance, technical assistance, program management, and program evaluation to subgrant recipients and advances project sustainability post-award. Essential Functions Ensures the timely and effective delivery of outreach, dissemination, subgrant funding, and project management to eligible subgrant applicants and recipients, Implements comprehensive outreach strategies to identify and engage potential subgrant applicants, focusing on inclusivity and reaching underserved communities. Fosters strong relationships with community organizations, stakeholders, and partners to enhance program visibility and impact. Oversees the subgrant funding process, from application review to funds disbursement, ensuring transparency, fairness, and alignment with program goals; Monitors subgrant projects, providing support and guidance to recipients to achieve successful outcomes and impact. Effectively manages the Grantmaker team, including leading weekly team meetings, one-on-one meetings with direct reports, and collaborative partnership with the Co-PIs, the Academic Director, the Community Leadership Chairperson, and other key members of the Grantmaker team. Leads the design and dissemination of communication and marketing materials, ensuring clear messaging around grant opportunities, application processes, and program achievements. Manages the initiative's online presence, including website content, social media strategy, and online forums, to maintain engagement and disseminate program results. Plans and executes program-related events, such as workshops, conferences, and community forums, to build capacity, share knowledge, and foster community engagement. Ensures program and project compliance with all relevant regulations, guidelines, and best practices, conducting regular audits and reviews. Leads the continuous assessment and evaluation of the program, utilizing feedback and data to adapt strategies and activities for enhanced impact. Cultivates a culture of inclusivity, belonging, accountability, and engagement in Grantmaker team. Preferred Qualifications MA degree in a relevant field Previous grantmaking experience Program evaluation skills Fluency or proficiency in a second commonly spoken language in New York, New Jersey, Puerto Rico, and/or US Virgin Islands Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Reporting to the University Registrar, the Senior Assistant Director, NCAA and Veteran Certification ensures Fordham University's compliance with National Collegiate Athletic Association ( NCAA ) and Veterans Administration (VA) eligibility requirements for veteran students and student-athletes. This role analyzes academic records, including transcripts and degree audits, to verify eligibility for NCAA participation and VA benefits. This position collaborates closely with the Athletics Department and the Office of Military and Veterans Services to maintain accurate records and facilitate a compliant environment. This position may require evening and weekend work. Essential Functions Certifies NCAA eligibility by evaluating academic records of new, continuing, transfer, and international student-athletes against NCAA , conference (e.g., Atlantic 10), and University policies each semester. Assesses transfer credits and course substitutions to ensure student athlete compliance with NCAA transfer rules. Prepares required NCAA reports. Oversees certification of satisfactory academic progress and degree progression for all student athletes. Collaborates with the Athletic Department to develop and refine certification guidelines, tools, processes, and procedures. Designs and implements new procedures and training based on audit findings to resolve coding/documentation issues and enhance compliance. Processes VA certifications at the start of each semester by analyzing student transcripts to determine eligibility for tuition, housing, and other VA benefits. Monitors academic progress towards degrees for veteran/veteran beneficiary students and student-athletes, and reports any status changes to the NCAA and/or VA. Conducts periodic audits of student records by meeting with external and internal auditors and reviewing documentation to ensure ongoing compliance with NCAA and VA regulations. Preferred Qualifications Master's degree in a relevant field (e.g., Higher Education Administration, Student Affairs). Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Reporting to the Campus Director for Student Financial Services, the Financial Services Representative/Counselor counsels students and families regarding all aspects of financial aid and payment options through various means of communication such as in-person, by telephone, by email, etc.. The Financial Services Representative/Counselor Provides administrative effectiveness and financial aid services, through an emphasis on individual attention to students and high-quality customer service. This position will require some evening and weekend hours, as well as travel to other Fordham University campuses. Essential Functions Advises families and students on how to pay for a university education, including all sources of assistance and the delivery system for financial aid. Takes responsibility for the marketing and formulation of individual payment plans, i.e. monthly payment plans and alternative loan options. Works with enrolled students to monitor progress through the payment process. Serves in all areas of financial services and financial aid administration, including but not limited to the counseling of students and parents, processing of applications, packaging, and facilitating the use of financing options. Administers specified financial services procedures and programs and supports compliance with procedures for all programs Preferred Qualifications Experience in customer-oriented or consumer credit financing. Knowledge of financial aid software Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Applications are invited for a tenure-track position in Ecology or Evolutionary Biology at the Assistant Professor level in the Department of Biological Sciences at Fordham's Rose Hill Campus in the Bronx, New York, beginning Fall 2026. The applicant will conduct research in ecology, evolutionary biology, or the intersection of these fields in an area that complements the existing strengths of the department. Applicants will contribute to graduate and undergraduate teaching and research mentoring. We offer undergraduate biology majors and non-majors courses, in connection with the Environmental Sciences program, MS and PhD graduate programs in Biology, and a graduate Conservation Certificate. We have research facilities at the Rose Hill campus in the Bronx and at the Louis Calder Center Biological Field Station, and are especially interested in recruiting a colleague whose research program could include research, training, and mentoring activities at the station. Members of the Department collaborate with colleagues and programs at institutions including the neighboring New York Botanical Garden (NYBG) and the Wildlife Conservation Society (WCS)/ Bronx Zoo, and the American Museum of Natural History. We also work with state and local agencies. Fordham is part of the Bronx Science Consortium, which includes Albert Einstein College of Medicine, Montefiore Health System, the NYBG, and the WCS. Applicants are required to have a Ph.D. in a life science or related field, and should have postdoctoral or equivalent experience and a record of published work. The successful candidates will be expected to supervise an independent research program that will attract extramural funding, provide research opportunities and mentoring for graduate and undergraduate students and offer professional service to the Department and University.

Reporting to the Director of Infrastructure Services, the Assistant Director, Infrastructure Operations, assists the Director with implementation, maintenance, support, and monitoring of all aspects of the University data center facilities and communications closets, and supports operations and administration of voice and data network components located on all campus locations. This position is responsible for identification and mitigation of single points of failure, process improvements, automation opportunities, and other factors that increase the availability and resiliency of the network. Additionally, this position analyzes network feedback and recommends upgrades and changes. This position may require occasional evening, weekend, and holiday hours. Essential Functions Ensures the network is in a good operational state. Uses various enterprise monitoring tools to review anomalies and alerts related to the enterprise network, and ensures final integration of network elements into monitoring systems. Provides first-level guidance/direction to the network operations team, network engineers, consultants, and other IT staff members and ensures that tickets are resolved in a timely manner. Improves the wired and wireless network by analyzing client and system feedback. Ensures all network hardware is inventoried and has the latest operational software. Responds to internal/external requests regarding network expansion and additional services. Works with team members and users to create a complete package of documentation and training materials. Works with team members to analyze the nature of user problem reports and requests and develop the most appropriate solution. Preferred Qualifications Demonstrated understanding of higher education's technical, business, and cultural environment. IT Information Library Foundations Certification ( ITIL ) Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.