Forsta jobs - 9,389 jobs

Associate Principal, Patient Experience Consulting page is loaded## Associate Principal, Patient Experience Consultinglocations: Remote, ILtime type: Full timeposted on: Posted Yesterdayjob requisition id: R25\_0000000855**Company Description**PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.**Our Mission:**We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.**Our Values:**To put Human Experience at the heart of organizations so every person can be seen and understood.* **Energize the customer relationship:** Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.* **Success starts with me:** Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.* **Commit to learning:** Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.* **Dare to innovate:** We challenge the status quo with creativity and innovation as our true north.* **Better together:** We check our egos at the door. We work together, so we win together.At Press Ganey, we partner with health systems and health plans to address their most pressing challenges. Our Strategic Consulting team combines deep healthcare expertise with advanced technology to deliver customized, data-driven solutions that improve performance and elevate the human experience-across nursing, safety, patient experience (PX), and employee experience (EX).Our **Patient Experience (PX) consultants** understand how culture, processes, and service behaviors shape the care experience. We bring leading best practices and rich insights to help organizations build and implement first-class PX strategies that drive meaningful change.### **About the Role**As an **Associate Principal**, you'll lead integrated consulting engagements, drive new business development, and serve as a trusted advisor to client executives. You'll guide strategy, manage complex projects, and expand Press Ganey's footprint within client organizations-all while mentoring team members and contributing to thought leadership across the healthcare industry.### **Key Responsibilities*** Lead strategic consulting engagements with a focus on patient experience transformation* Influence and advise client C-suite leaders, facilitating resolutions and driving innovation* Develop and execute engagement strategies, ensuring alignment with client goals and expectations* Manage multiple priorities and fast-paced deliverables across client projects* Oversee development of client-facing reports, presentations, and recommendations* Connect and align Press Ganey products and methodologies across service lines* Expand relationships within client organizations and identify opportunities for future work* Mentor and delegate to team members, fostering growth and collaboration* Lead scope development and pricing for new engagements* Present at industry events and contribute to external content development### **What You Bring*** **Experience**: 10+ years in healthcare, with direct oversight of patient experience initiatives; consulting experience preferred* **Education**: Bachelor's degree required; Master's degree preferred* **Skills**: + Strong conceptual, quantitative, and qualitative analytical abilities + Advanced proficiency in Microsoft Office (especially PowerPoint and Excel) + Exceptional communication, facilitation, and presentation skills + Proven ability to influence executive stakeholders and drive strategic outcomes + Deep understanding of healthcare industry trends and market dynamics This role can be **remote (work from home)** in the U.S. or based in our **Chicago, Boston or South Bend hubs**. For those in-office, we follow a hybrid model-Tuesdays through Thursdays in-office, with flexibility to work from home on other days and adjusted when traveling.* Be part of a mission-driven team transforming healthcare* Work remotely with flexible travel (up to 75%)* Lead high-impact projects with top-tier health systems and plans* Grow your career in a collaborative, innovative environment* Make a measurable difference in the lives of patients and caregivers Apply now and help us reimagine the human experience in healthcare-one strategy at a time.Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.**Additional Information for US based jobs:**Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.The expected base salary for this position ranges from $145,000 - $230,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.All your information will be kept confidential according to EEO guidelines.Our privacy #J-18808-Ljbffr

About OnRamp OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors and trusted by Fortune 15 companies, we're redefining how companies bring new customers online. The Role As Head of Customer Success and Support at OnRamp, you will own all post‑sales customer facing teams: Onboarding, Customer Success, Support, and Customer Education. You will play a pivotal role in shaping our direction and delivering results that drive our company success as part of a growing team. You will collaborate closely across all company functions to ensure cross‑functional alignment with customer needs and business goals. Responsibilities Lead all aspects of our customer‑facing post sales strategy, operations, and process development Own target attainment for NRR including both renewal and expansion quota. Manage a growing team of CSMs and Support staff, providing coaching, mentoring, and development Regularly engage and build executive level relationships with customers Collaborate with leadership across the company as required to align operations with our strategic initiatives and business plan Set quarterly CS team priorities by sequencing initiatives based on customer and revenue impact, and translate those priorities into scoped projects with clear owners, timelines, and success metrics Collaborate with Product and Engineering on customer escalation and ticket resolution process Collaborate with Product and Marketing on customer facing programs such as Beta Programs, Customer references and reviews, and Case‑Study development Collaborate with Sales and Product Management to assess Enterprise prospect requirements and any service requirements resulting from those requirements Communicate customer needs and issues, as well as internal initiatives to relevant internal and external stakeholders, fostering transparency, buy‑in and excitement Drive internal usage of the OnRamp platform in our own onboarding and customer lifecycle management Collaborate with Marketing to create and promote thought leadership content Qualifications and Experience Experience as a CSM in a B2B SaaS company Experience building and leading a growing team Experience with all post‑sales SaaS functions Experience with SMB, Mid‑Market, and Enterprise customers Strong analytical and problem‑solving skills, with the ability to assess risks and make data‑informed decisions. Exemplary communication and collaboration skills, with the ability to influence stakeholders and drive consensus. Proficiency with CRM (e.g., Salesforce, Hubspot) and popular productivity/workflow tools (e.g., JIRA) as well as familiarity and comfort supporting customer use of technical features such as integrations, webhooks, APIs, and similar technologies Strong process design skills Exceptional executive level customer facing communication, issue resolution, and expansion sales skills High comfort level with ambiguity and working on a small team in a fast moving environment. Why OnRamp Work directly with enterprise and mid‑market clients, including Fortune 15 companies Join a high‑growth SaaS company backed by top‑tier investors Be part of a collaborative, ownership‑driven culture Highly competitive cash compensation, equity, and benefits Boston‑based, 5 days a week in‑office OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know. #J-18808-Ljbffr

A leading AI research firm is looking for a Mathematics Expert to join their remote team. You will be tasked with developing and solving complex mathematical problems, collaborating with AI researchers, and ensuring mathematical rigor in deliverables. The ideal candidate will hold a Master's or PhD in Mathematics, have experience coding in Python or MATLAB, and possess strong communication skills. This hourly contract offers a competitive rate of $75-$90 per hour based on expertise. #J-18808-Ljbffr

A leading financial technology company in Chicago is seeking a Payment Performance leader to enhance payment strategies and user adoption. This role involves developing and leading a team of strategists while improving the quality of Stripe's payment products. Ideal candidates should have over 15 years of experience in payments, showcasing strong analytical and leadership skills in a fast-paced environment. Competitive compensation and benefits are offered, including equity and wellness stipends. #J-18808-Ljbffr

A leading SaaS company is searching for a Revenue Enablement Director/Senior Manager to lead their revenue function in Boston. This role focuses on driving measurable improvements in SaaS sales performance. The ideal candidate will have over 11 years of related experience in B2B environments, leading teams and aligning with C-level stakeholders. A competitive salary of $150,000 to $175,000 is offered, with additional benefits. This position requires in-office work three days a week. #J-18808-Ljbffr

GHR Healthcare - PH Division is seeking a travel nurse RN Telemetry Med Surg for a travel nursing job in Decatur, Illinois. Job Description & Requirements Specialty: Telemetry Discipline: RN Duration: 12 weeks 36 hours per week Shift: 12 hours Employment Type: Travel Planet Healthcare Job ID #74681916. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined. About GHR Healthcare - PH Division For over 30 years, GHR Healthcare has been the bridge between healthcare professionals and the facilities that need them nationwide. We're committed to uncovering your ideal fit, supported by GHR's dedication to competitive compensation, transparent communication, and a devoted team that genuinely cares about your career journey. You can trust us to stand by your side as your advocate, confidante, and partner in advancing your career. At GHR, care and consideration are at the heart of everything we do. Visit ghrhealthcare.com to learn more.

Lead the Future of Dentistry. Overjet is the global leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we're looking for talented people to fulfill our mission: improve oral health for all. Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you. Simply put, there's no better place to accelerate your career. Come join us! The Role We are expanding our sales team to accelerate Overjet's growth in the DSO space. As a Key Account Executive for the Emerging DSO segment, your efforts will help accelerate the discovery and adoption of dental AI to transform dentistry for the better. Responsibilities Identify potential customers by networking and extensive prospecting. Gain a deep understanding of prospective DSO's to identify needs/pain points to effectively convey how AI would improve patient care and increase revenue. Deliver effective sales presentations to C-suite and other key DSO stakeholders. Own the sales cycle from pitch to close and smoothly transition the customer to the assigned Customer Success Manager post close. Forecast sales with a high degree of accuracy. Achieve aggressive monthly, quarterly and annual sales goals. Work in a collaborative, high-energy team environment. Qualifications Bachelor's degree or equivalent experience 4+ years of B2B sales experience with at least 2+ years selling into Mid-Market DSOs and groups (10+ locations) Self-starter with a solid track record of sales performance Strong work ethic and hustle to achieve results in a high-growth environment Ability to travel to customer meetings, company meetings and conferences as needed. Why Overjet? Competitive Compensation and Equity Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location 401k plans with a matching program Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered Life and AD+D Insurance 8 weeks Paid Parental Leave Optional HSA with Employer contribution Flexible PTO policy and company-paid holidays Annual Learning and Development Stipend Work from Home Stipend. Our Hybrid Workplace We have a unique hybrid workplace at Overjet - which combines the teamwork of meeting in person, with the flexibility of working from anywhere. Many of our positions are based in San Mateo, New York City, Boston, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week. Our People Team is happy to answer any questions about what hybrid work means for your specific role! Overjet's Values Excellence: We set ambitious goals and strive for excellence. Velocity: We focus, act with urgency, and deliver results. Ownership: We take ownership, dive deep and solve problems. Win-win: We play to win, setting ourselves and our customers up for success. Growth:We stay curious, seek feedback, and continuously learn and grow. Company Recognition Named one of the TIME Best Inventions of 2024 Recognized in Newsweek's Most Loved Workplaces in America 2024 Won the Dental Health category at the Digital Health Awards 2024 Honored as one of the 2024 Best Places to Work by Built In Recognized as one of the Top Startups of 2023 by LinkedIn Named one of the 2023 World's Most Innovative Companies by Fast Company Included on the definitive 2022 Forbes AI 50 Featured in Bloomberg, Forbes, Fast Company, and TechCrunch EEOC Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don\'t meet 100% of the qualifications for this job, we strongly encourage you to apply! #J-18808-Ljbffr

A molecular imaging company is seeking a Medical Science Liaison in Needham, Massachusetts. The role involves building relationships with stakeholders in prostate cancer, providing medical and scientific support about radiopharmaceuticals. Candidates should have an advanced clinical degree and experience as a MSL. A competitive salary and benefits are offered, including healthcare and 401k matching. #J-18808-Ljbffr

A leading supply chain visibility company is seeking an experienced Director of Product Management to shape the future of real-time visibility solutions. In this role, you will define product vision, drive innovation with AI technologies, and collaborate cross-functionally to implement advanced solutions. A minimum of 8 years of experience in product management, particularly within B2B SaaS, and expertise in supply chain logistics are crucial. The position offers competitive compensation, stock options, and a collaborative work culture. #J-18808-Ljbffr

A leading company in autonomous driving is looking for an experienced engineer to contribute to vehicle AD system integration and optimization. The role includes cross-functional collaboration, on-vehicle testing, and entails travel to partners for validation. Candidates should possess advanced knowledge of AUTOSAR and strong programming skills, with a focus on safety and diagnostics in automotive environments. #J-18808-Ljbffr

A healthcare technology company is seeking a Talent Acquisition Partner to lead the hiring process for various roles. This fully remote position requires managing end-to-end recruitment while developing sourcing strategies to attract top talent. Ideal candidates have 4-6 years of recruiting experience, strong interpersonal skills, and a knack for thriving in remote environments. The role offers a salary range of $95,000 - $110,000 with comprehensive benefits, including competitive compensation, medical insurance, and professional development opportunities. #J-18808-Ljbffr

**We are looking to add a Chicago based District Director to our team to oversee centers in our Mid -West Region.****LOCATION: Chicago****REPORTS TO**: Area Vice President# **PAY:** $85,000-$97,000 salary with bonus opportunities!**CORE RESPONSIBILITES:**- Partner with Recruiting and District Veterinary Directors on doctor hiring, retention, support, and compensation.Analyzes and utilizes financial reports and statistics from each location, such as profit & loss statements, doctor production reports, and other Key Performance Indicators with District's management team. Celebrating achievements and identifying revenue growth opportunities. Embrace and execute any additional responsibilities as needed by the organization's evolving needs.*Expertise & Experience:** Must be a pet fanatic - pets are part of our family!* Demonstrated flexibility in scheduling, including availability during evenings and weekends to serve as emergency on call support.* Exceptional leadership and organizational acumen.* Proficiency in articulate verbal and written communication skills.* A passionate affinity for animals, exuding an enthusiastic and caring demeanor, with impeccable attention to detail* Proficiency in computer applications including Microsoft Office Suite and database applications.* Proficiency in task prioritization and delegation as dictated by specific circumstances.* Outstanding interpersonal and customer service skills.* Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the public.* Management experience in a multi-unit environment and/or strong demonstration of previous management experience* Bachelor's Degree preferred* Required travel 50%-75%, including overnight*Physical:** Must frequently lift 40 pounds.* Must be able to handle frequent sitting, standing and walking* Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.**PERKS:*** Health, vision, dental, long & short-term disability, and Life insurance* A Startup mentality company with stable funding.* Set paths to leadership opportunities* A healthy work-life balance with flexible & set schedule opportunities.* 401k match* Pet Care discounts* Generous PTO* Opportunity to grow your career with a network of like-minded professionals* Employer sponsored pet insurance**REQUIREMENTS:** Destination Pet, headquartered in Irving, Texas, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through total pet care. With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to, grooming, boarding, daycare, training and more. By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care. #J-18808-Ljbffr

GHR Healthcare - PH Division is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Quincy, Illinois. Job Description & Requirements Specialty: PCU - Progressive Care Unit Discipline: RN Start Date: ASAP Duration: 13 weeks 36 hours per week Shift: 12 hours Employment Type: Travel Planet Healthcare Job ID #74337966. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined. About GHR Healthcare - PH Division For over 30 years, GHR Healthcare has been the bridge between healthcare professionals and the facilities that need them nationwide. We're committed to uncovering your ideal fit, supported by GHR's dedication to competitive compensation, transparent communication, and a devoted team that genuinely cares about your career journey. You can trust us to stand by your side as your advocate, confidante, and partner in advancing your career. At GHR, care and consideration are at the heart of everything we do. Visit ghrhealthcare.com to learn more.

A nonprofit organization in Boston is seeking a Vice President of Disability and Refugee Services to oversee program delivery. The role includes workforce development management, strategic planning, and team leadership. Ideal candidates possess a bachelor's degree, strong leadership qualities, and 7+ years in relevant services. Join a diverse team committed to empowering individuals and improving community services. #J-18808-Ljbffr

A leading tech company in Boston seeks a Lead AI Engineer focused on designing and scaling backend and machine learning systems. You'll collaborate with product managers and data scientists to deliver intelligent solutions. Ideal candidates have 7-10 years in machine learning engineering and solid experience with both backend systems and Python. This role offers a competitive salary and a collaborative work environment. #J-18808-Ljbffr

About OnRamp OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors and trusted by Fortune 15 companies, we're redefining how companies bring new customers online. The Role As Head of Product at OnRamp, you will play a pivotal role in shaping our direction and success as part of a growing team. You will collaborate closely across all teams to define and refine product vision and roadmap, enable and expedite product innovation and ensure alignment with market needs and business goals. Core Responsibilities Own responsibility for ongoing refinement of our product vision, direction, and roadmap Manage a growing team of product managers operating in an autonomous small team model tightly aligned with engineering Collaborate with leadership across the company as required to align operations with our strategic initiatives and business plan Regularly engage with customers and prospects to uncover unmet needs, pain points, and opportunities for product improvement. Use customer feedback and product analysis to help inform product strategy and prioritize feature development that drives sustainable growth and differentiation in the market. Work with engineering to incorporate customer input into our development roadmap Take a lead role in building out processes for the team and the company as we grow Collaborate with the engineering team to ensure timely and efficient delivery of product increments Collaborate with Marketing, Engineering and CS on Beta management and other customer facing programs Communicate product strategy and operational progress to relevant internal and external stakeholders, fostering transparency, buy-in and excitement Qualifications and Experience Experience as a hands‑on PM in B2B SaaS Experience leading a team Experience with SMB, Mid‑Market, and Enterprise customers Strong analytical and problem‑solving skills, with the ability to assess risks and make data‑informed decisions. Exemplary communication and collaboration skills, with the ability to influence stakeholders and drive consensus. Minimum 5 years of experience working in B2B SaaS Technical proficiency with integration platforms and methodologies (e.g., API, Webhooks), and proficiency with CRM (e.g., Salesforce, Hubspot) and popular productivity/workflow tools (e.g., JIRA) Demonstrated understanding of modern product discovery and delivery methodologies. High comfort level with ambiguity and working on a small team in a fast moving environment. Why OnRamp Work directly with enterprise and mid‑market clients, including Fortune 15 companies Join a high‑growth SaaS company backed by top‑tier investors Be part of a collaborative, ownership‑driven culture Highly competitive cash compensation, equity, and benefits Boston‑based, 5 days a week in‑office OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know. #J-18808-Ljbffr

.Director, IT Business Operations page is loaded## Director, IT Business Operationslocations: Boston, MA (Main Campus)time type: Full timeposted on: Posted 30+ Days Agojob requisition id: R136533**About the Opportunity***This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified*.# **JOB SUMMARY**The Director of IT Business Operations is a senior leadership role responsible for driving the strategic and financial efficiency of IT functions within the Office of the CIO. This role oversees IT operational excellence to ensure IT investments align with business objectives. The Director of IT Business Operations focuses on ensuring that the IT organization "does the right things" through strategy and governance, as well as "doing things right" through organizational and operational model development and performance management.This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day. Flexibility and a strong sense of urgency are essential for success in this position.This role is hybrid and in the office minimum of three days a week to facilitate collaboration and teamwork. In-office presence is an essential part of our on-campus culture and allows for engaging directly with staff and students, sharing ideas, and contributing to a dynamic work environment. Being on-site allows for stronger connections, more effective problem-solving, and enhanced team synergy, all of which are key to achieving our collective goals and driving success.This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization. This may include stepping in to assist with cross-functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success. A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment Applicants must be authorized to work in the United States. The University is unable to work sponsor for this role, now or in the future# **MINIMUM QUALIFICATIONS**Bachelor's or master's degree in business administration, Information Technology, or a related field. 10+ years of experience in IT business operations, financial management, or IT governance, with at least 5 years in a leadership role. Strong expertise in IT financial planning, cost optimization, and Technology Business Management (TBM). Proven experience in IT vendor management, procurement, and contract negotiations. Excellent analytical, strategic planning, and decision-making skills. Strong project and program management experience. Strong collaboration, communication, leadership, and strong stakeholder management abilities.**Expected Behaviors and / Competencies*** Solicits information on company direction and goals, and on the industry's competitive environment, to determine how their function can add value for the organization and for customers.* Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics.* Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, organizational needs, and industry trends.* Identifies and acts upon opportunities for continuous improvement as well as transformational change where warranted.* Encourages prudent risk taking, exploration of alternative approaches and organizational learning.* Demonstrates personal commitment to change through actions and words.* Mobilizes others to support change through times of stress and uncertainty.* Focuses on desired results and business outcomes.* Sets and achieves challenging goals.* Clearly defines mutual expectations of self and others in a team setting.* Takes appropriate actions to ensure obligations are met.* Defines performance standards in terms of doing what is appropriate and doing it well.* Revises standards in response to changing business needs.* Is resourceful and takes calculated risks to achieve results; works to achieve goals despite barriers or difficulties.* Examines issues and creates plans with a long-term perspective.* Generates ideas and critically evaluates future scenarios.* Applies external and internal factors to strategy development.* Considers long-term strategic impact when making decisions or setting direction.* Ensures that short-term goals support long-term strategy, and that functional strategy is in alignment with overall business strategy.* Incorporates into the plans business priorities, strategies, goals, emerging technologies, industry trends and economic viability.# **KEY RESPONSIBILITIES & ACCOUNTABILITIES*****Strategic Planning & IT Governance: 25%**** Develop and implement IT business operations strategies that support enterprise goals.* Establish IT governance frameworks, policies, and best practices for financial and operational management.* Align IT business operations with digital transformation initiatives and innovation strategies.* Lead process improvement initiatives to enhance IT service delivery and operational efficiency* Excellent oral, written and interpersonal communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.* Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and hype***Performance Metrics & Reporting 35%**** Define and track key performance indicators (KPIs) for IT operational and financial performance.* Develop dashboards and reports to provide IT leaders with insights on efficiency, spending, and risk.* Drive data-driven decision-making by implementing advanced IT analytics and reporting mechanisms.***Stakeholder Engagement & Leadership 25%**** Act as a strategic advisor to the CIO on IT business operations, governance, and financial matters.* Collaborate with business leaders to ensure IT operations align with enterprise goals.* Lead and mentor IT business operations teams, fostering a culture of efficiency and accountability.***Operational Efficiency & Process Improvement 15%**** Lead automation, workflow standardization, and process optimization initiatives across IT operations.* Enhance IT service delivery models by leveraging industry frameworks such as ITIL.**Position Type**General Administration**Additional Information**Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information.All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.**Compensation Grade/Pay #J-18808-Ljbffr

Senior Software Engineer ( Chicago / Vancouver) page is loaded## Senior Software Engineer ( Chicago / Vancouver)remote type: Hybridlocations: Chicago, IL: Vancouver, Canadatime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R25\_0000000846**Company Description**PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.**Our Mission:**We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.**Our Values:**To put Human Experience at the heart of organizations so every person can be seen and understood.* **Energize the customer relationship:** Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.* **Success starts with me:** Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.* **Commit to learning:** Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.* **Dare to innovate:** We challenge the status quo with creativity and innovation as our true north.* **Better together:** We check our egos at the door. We work together, so we win together.Press Ganey is seeking a highly skilled Senior Software Engineer to join our Safety Solutions team. In this role, you will work in the client delivery support, development, and defect support of software applications, ensuring high-quality delivery while mentoring team members and collaborating across IT and business functions.## Key Responsibilities### Software Design & Development* Design, develop, and enhance applications and resolve defects based on defined requirements.* Interpret and apply changes to mitigate defects, updating designs and documentation as needed.* Adhere to established design, coding, testing, and deployment standards.* Prepare and integrate code for release and deployment management processes.* Troubleshoot, resolve, and follow up on application issues.### Application Support* Manage and coordinate the full issue resolution process, including engineering triage, root cause analysis, corrective action, and communication with stakeholders.* Provide ongoing support for production applications, ensuring timely follow-up and resolution of incidents, defects, and performance issues.* Monitor system health, application performance, and error logs to proactively identify potential problems before they impact end users.* Collaborate with engineering team, QA, DevOps, and infrastructure teams to ensure seamless deployments and minimize downtime.* Document issues, solutions, and known errors to build a knowledge base for faster future resolutions.* Participate in on-call rotations and provide escalation support for critical application issues.* Analyze recurring issues to recommend enhancements, preventive measures, or process improvements.* Ensure application availability and reliability meets established SLAs and business expectations.## Qualifications* Strong expertise in .NET Core development (6+ years).* Solid experience in API-driven design and JSON-based development.* Proficiency with SQL (Microsoft SQL Server) and strong database design knowledge.* Hands-on experience with containerization (Docker/Kubernetes).* Familiarity with CI/CD pipelines; GitLab experience preferred.* Experience with AI-assisted development tools (e.g., Codium, GitHub Copilot).* Strong foundation in test-driven development (TDD) and quality assurance practices.* Excellent understanding of data structures, object-oriented programming, and basic statistics.* Knowledge of Agile methodologies with proven experience in Agile development environments.* Exceptional communication, problem-solving, multitasking, and time management skills.## Experience & Education* Bachelor's degree in Computer Science or related field, or equivalent professional experience.* Advanced training or certification in software engineering is highly desirable.* Demonstrated experience leading code reviews and defining best practices.* Proven ability to present technical concepts and collaborate with teams to define solutions.Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.**Additional Information for US based jobs:**Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.The expected base salary for this position ranges from $100,000 to $130,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results All your information will be kept confidential according to EEO guidelines.Our privacy policy can be found here:**Company Description**PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades #J-18808-Ljbffr

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