Fortegra jobs in Jacksonville, FL - 39 jobs

The Quality Assurance Analyst is responsible for conducting scheduled quality reviews to ensure process accuracy and efficiency. This role involves developing and refining quality review procedures, facilitating calibration meetings, and collaborating with Business Leaders to establish audit criteria and scoring metrics. The analyst will also document audit findings, maintain comprehensive records, and ensure business processes are consistently updated to reflect the latest procedures. Additionally, they will lead training initiatives, including onboarding for new hires, refresher sessions, and cross-training opportunities, while analyzing audit trends to drive continuous improvement. Minimum Qualifications: High School Diploma or equivalent. At least 5 years of relevant experience. Primary Job Functions: Prepares quality review schedules for monthly review and publishes quality review results. Communicates review results with Business Leaders. Evaluates associates and completes performance evaluations with recommendations for refresher trainings or performance improvement plans as needed. Facilitates calibration meetings with Business Leaders for visibility and alignment on audit requirements. Creates and maintains business documents such as training presentations, standard operating procedures, and shared reference guides for associates. As needed, creates high-level presentations for upper management with overviews of current business processes and needs. Communicates process changes to associates as they arise. Reviews business processes and proposes solutions to enhance efficiency. Interacts regularly with all levels of management to develop solutions for corporate-level needs. Performs new hire training, refresher training, and cross training. Reports and analyzes trends in audit errors and coaching opportunities on a monthly basis, and develops refresher trainings to address gaps. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Skills & Competencies Required: Self-Starter with a positive attitude and the ability to handle multiple tasks and priorities Excellent problem-solving and communications skills Solid customer focus and should be able to operate well in teams Good telephone manner Ability to develop and motivate staff Should be able to set, satisfy and exceed targets Additional Information: Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite

The Solution Specialist I ensures the delivery of excellent customer support through fast, accurate, and exceptional communication. This role requires strong multitasking abilities and adept decision-making skills to manage multiple tasks simultaneously and make critical decisions efficiently. Responsibilities include coordinating with other team members and departments-both internal and external-to resolve customer inquiries and issues effectively. Minimum Qualifications: High School Diploma or equivalency required. 3-4+ years of customer service experience required. Experience in a call center environment required. Experience using 3-4 systems/programs simultaneously. Primary Job Functions: Interact through telephone, SMS, chat, and email communication with internal and external customers. Answer customer inquiries and resolve concerns by quickly identifying needs, demonstrating empathy and understanding for the customer's perspective, and conveying information clearly. Act as the primary point of contact for escalated issues, providing personalized and attentive service. Thoroughly investigate and assess the nature of escalated concerns, using attention to detail, sound judgement, and problem-solving skills to resolve issues. Collaborate with relevant departments, including customer support, sales, and product development, to devise effective solutions tailored to each customer's unique needs. Communicate with customers in a professional and courteous manner, keeping them informed of the progress and resolution of their escalated issues. Ensure interactions conclude with customer confidence that their needs have been met or are in the process of being resolved. Exercise time management skills to handle caseloads, including multitasking and pivoting as needed to support shifting business needs and ensure timely resolution. Implement proactive measures to prevent future escalations by identifying underlying issues and recommending improvements to enhance the customer experience. Maintain detailed records of all escalated cases, including correspondence and resolution outcomes, for future reference and analysis. Prepare ad-hoc reporting and data requests Special projects as assigned The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Skills & Competencies Required: Preferred Bilingual in Spanish Clear and articulate communication, both verbal and written Ability to provide empathetic, high-quality customer support Ability to thrive in a fast-paced, rapidly changing, high volume work environment. Some experience with Excel for data organization and reporting Ability to shift between priorities Problem-solving skills Ability to multitask using phone and computer systems Additional Information: Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite

The Claims Adjuster, Property will primarily be responsible for the handling of investor and forced placement claims within the unit and will handle other claims as needed. Minimum Qualifications: Bachelor's degree or equivalent professional education or experience required. Multi-line technical and administrative experience preferred. General construction knowledge preferred. IIA, AEI or other approved industry coursework (i.e. AIC, SCLA, CPCU) preferred. Florida 6-20 Adjusters License required. Primary Job Functions: Provide prompt service and detailed investigations in the handling of claims Maintain a diary system to ensure prompt conclusion of claims Follow file quality standards Maintain effective contact with agents, insureds, and company personnel Fulfill adjuster licensing requirements and any required state continuing education Meet or exceed unit/departmental performance goals Determine proper indemnity payments through utilization of estimate reviews to include: Desk adjustments Determine and apply proper depreciation to applicable items Evaluate Personal Property Claims The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Skills & Competencies Required: Developing real trade craft and skills. High degree of planning and organization ability. Judgment/Decisiveness. Analytical Ability. Attention to Detail. Excellent communication skills. Excellent negotiation skills. Personnel development skills. Additional Information: Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite

Interested in Fortegra but not sure what department or opportunity? Fortegra is always on the lookout for talented individuals to join our team. We understand that exceptional talent may not always align with specific job openings, but we believe in the value of diverse skill sets and perspectives. This is why we encourage proactive individuals to submit a General Application to be considered for potential future opportunities that may not be currently advertised. Bachelor's degree in a relevant field (or equivalent work experience). Strong communication skills, both written and verbal. Demonstrated ability to work independently and collaboratively. Proactive and adaptable mindset. Passion for the insurance and warranty industry. Please let us know your interests, areas of expertise, future career goals and we look forward to reviewing your application. Our team will reach out if there is an opportunity that aligns with your resume and application. By applying online, you will also receive job alerts via email for new positions that are posted on our website. We look forward to welcoming exceptional individuals to our growing team!

This position drives operational excellence and superior customer service by leading a diverse team. Oversee performance, develop and implement strategies, and foster a customer-focused culture. The role will include coaching, managing complex issues, and enhancing processes to ensure high-quality outcomes. Minimum Qualifications: Bachelor's degree or equivalent work experience At least 5 years experience in related field Experience managing a team Primary Job Functions: Recruit, train, and mentor a diverse team of associates. Monitor team performance through key metrics. Identify trends, address performance issues, and implement strategies to enhance productivity and service quality. Identify and implement process enhancements to streamline operations and improve service delivery. Foster a culture of continuous improvement and innovation within the team. Address complex customer and associate issues with a focus on delivering effective solutions. Review and assess reports and performance indicators to ensure accuracy and compliance with standards. Provide constructive feedback and develop action plans to address any concerns. Conduct weekly team meetings to discuss new products, problem cases, and training updates. Ensure clear communication of expectations and maintain alignment with company policies and procedures. Ensure all deliverables for the team are completed promptly and meet set standards. Maintain accurate records of team performance, project status, and key metrics. Prepare and present reports to senior management on significant changes, achievements, and areas for improvement. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Skills & Competencies Required: Strong capability to develop and implement strategic plans that align with business objectives. Ability to anticipate challenges and adapt strategies to meet evolving needs. Expertise in identifying and implementing process improvements to enhance efficiency and service quality. Skilled in using data and metrics to drive decision-making and operational enhancements Ability to understand and address customer needs, delivering solutions that meets or exceeds expectations. Proven experience in managing complex issues and ensuring high levels of client satisfaction. Excellent verbal and written communication skills, with the ability to clearly convey information, provide constructive feedback, and facilitate team discussions. Strong analytical skills with the ability to assess performance data, identify trends, and develop effective solutions. Ability to thrive in a dynamic and fast-paced environment. Demonstrated flexibility and resilience in managing multiple priorities and navigating change. Skilled in managing and resolving conflicts both within the team and with customers, ensuring positive outcomes and maintaining a harmonious work environment. Commitment to maintaining high-quality work and meeting set standards. Familiarity with relevant software and systems used in performance management, customer service, and operational reporting. Ability to quickly adapt to new technologies and tools. Ability to set, satisfy, and exceed targets. Additional Information: Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite

The Vice President of Project Management will lead the critical task of onboarding new programs. These potential programs are also referred to as Managing General Underwriters (MGUs) or Managing General Agents (MGAs), who Fortegra grants delegated authority to write business on the company's behalf. This role involves working across all departments to ensure onboarding of new programs is integrated correctly from a business, financial, regulatory and compliance perspective. This position will analyze the needs of each opportunity and bring in departments needed to support the success of the programs from both the client/MGU and Fortegra perspectives. Minimum Qualifications: * Bachelor's degree required. * At least 10 plus years project management experience. * At least 5 plus years insurance experience, working for an insurance carrier or insurance program/MGU/MGA * Commercial insurance experience is strongly preferred. * Additional project management experience, including PMP designation and, and experience working with external clients/stakeholders a must. * Experience building and leading small teams of project managers or experience managing others. * PMP Certification preferred. Primary Job Functions: * Lead implementation of new Specialty programs/MGUs and products across the company. * Plan, prioritize, and manage project(s) and associated resources. * Facilitate requirements gathering, design, documentation, and systems maintenance. * Conduct detailed analysis to design solutions meeting business requirements in concert with strategic plan(s). * Partner with business to evaluate/improve processes and arrive at mutual, cost-effective solutions. * Lead in the evaluation/implementation of third-party vendors within functional areas, as needed. * Prepare, present and review project plans, status reports, cost/benefit studies. * Ensure creation and conformance to system architecture, methods, standards and practices. * Support, advise, assist, guide, and resolve problems for functional leaders. * Champion various internal tools, including Monday.com, Hubspot and Salesforce.com. * Partner with functional teams to resolve issue and implement application enhancements. * Conduct business process improvement with AS IS/TO BE process design and refinement. * Participate in the preparation of long-range systems plans and assure that they are in concert with business objectives and goals. * Other duties as assigned. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Skills & Competencies Required: * Excellent interpersonal and communication skills. * Demonstrate the ability to collaborate and deliver results in a matrix organization. * Proven ability to manage multiple projects and subtasks to schedule. * Strong written, verbal, and presentation skills in English. * Sound problem resolution, team building and decision-making skills. * Demonstrate the ability to collaborate across multiple groups. * Should be able to work independently with minimal supervision. * Utilize project management skills for delivery of projects, including scope, time, communication, risk, cost, resource, and quality management. * Strong knowledge of a PMP and/or project methodology. * Develop periodic reports on a variety of subjects including status, milestone chart, risks and mitigation plans, issues and resolution, and change requests. * Ensure project documents are complete, current, and stored appropriately. * Track and report budget performance to objectives. * Able to travel as required. Additional Information: Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite

Fortegra is seeking a motivated and diligent actuary with loss reserving experience. This role offers an exciting opportunity to apply your reserving expertise to various lines of business while broadening your skill set through diverse projects. LOBs analyzed may include Property (personal and commercial), General Liability, Professional Liability, and Warranty. Your main focus will be reserving and actuarial reporting, with numerous opportunities to contribute to other actuarial functions including pricing, data analytics, regulatory reporting, reinsurance, and more. This is a managerial position and is ideal for an enthusiastic actuary eager to make an impact and expand their professional horizons. Minimum Qualifications: * 6+ years of actuarial experience in Property & Casualty insurance products. * Associate or Fellow of the Casualty Actuarial Society. * Familiarity with IFRS 17 is preferred. * Proficiency in MS Excel. * Knowledge of SQL or other programming languages is preferred. * A proactive, creative approach to problem-solving. * Exceptional interpersonal skills, with the ability to communicate complex results to diverse audiences. Primary Job Functions: * Perform quarterly loss reserve analyses for various lines of business and review work of peers * Perform semiannual long duration unearned premium reserve analysis * Monitor reserve adequacy across Fortegra's Specialty and Warranty portfolios and recommend reserve strengthening/weakening to Finance * Perform deep-dive analyses into large programs, providing actionable insights to Underwriting and Management * Enhance quarterly data collection and reporting processes used by Actuarial to present findings to key stakeholders including Underwriting, Claims, and Management * Assist with regulatory reporting requirements * Estimate collateral requirements for unauthorized reinsurers * Work with pricing team on various requests including due diligence work on prospective programs and other ad-hoc pricing requests The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform Additional Information: Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. The anticipated salary for this position is $150,000 - $190,000 per year, based on qualifications and experience.

The Vehicle Service Contract Specialist will handle incoming claim calls and determine coverage in accordance with contract terms. They will review repair shop diagnoses and estimates to evaluate coverage and determine if inspections are necessary. Additionally, they will provide exceptional customer service throughout the claims process. Minimum Qualifications: * High School Diploma or Equivalency required. * 2 plus years of experience repairing as vehicle technician and /or service department. * Industry certification a plus. (Factory training and ASE's certification). * Communicate claim decisions-approval or denial-clearly to customers, along with next steps. * For covered repairs, obtain and review estimates to facilitate timely payment authorization. * Verify accuracy of labor times and parts pricing within repair estimates. * Negotiate scope of work and pricing with repair facilities when needed. * Meet service level agreements (SLAs) for call handling and claim resolution. Primary Job Functions: * Investigates, evaluates, and negotiates service contract claims in accordance with contractual obligations. * Authorizes settlements within established authority limits and refers cases exceeding personal limits to a supervisor with recommendations. * Provides professional and courteous service to both dealership personnel and agreement holders throughout the claims process. * Takes ownership in identifying and communicating recurring issues, claim trends, and potential concerns to leadership to support continuous improvement and informed decision-making. * Participate in any projects, reports, documentation, tasks, or objectives assigned. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Skills & Competencies Required: * Mechanical aptitude * Ability to multi-task * Contract interpretation * Negotiation skills * Excellent customer service * Strong verbal and written communication skills * Attention to detail * Critical thinking and problem-solving * Time management * Proficient in MS Office (Word, Excel, Outlook) * Team player Additional Information: Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite

In this role, you will oversee key administrative and financial tasks, including processing mail, researching and settling claims, preparing reports, and managing credit card reconciliation. You will handle weekly billing files, resolve credit and charge disputes, confirm plan setups, process customer reimbursements, and file vendor incident reports. Additionally, you will be responsible for researching parts and replacement costs, ordering necessary items, maintaining servicer location data and maps, and updating temporary specialty policies as needed. Success in this position requires strong organizational skills and the ability to effectively manage multiple priorities in a dynamic, fast-paced environment. Minimum Qualifications: * High School Diploma or equivalency required. * 1-2 years of customer service/administrative experience; experience in a similar industry or in an office environment performing clerical duties is preferred. Primary Job Functions: * Process incoming and outgoing mail related to claims and billing operations. * Prepare and maintain regular reports, including monthly summaries and ad-hoc analyses. * Manage credit card reconciliation and monitor recovery reports. * Process weekly billing files and ensure accurate data entry. * Investigate and resolve credit or charge disputes. * Research and process customer claims and reimbursements, ensuring policy compliance. * File and track vendor incident reports as needed. * Provide general administrative support and respond to internal and client inquiries. * Maintain accurate and up-to-date internal records and documentation. * Support cross-functional teams with reporting, billing, and client service tasks. * Researching parts and replacement costs; ordering necessary parts and replacements. * Maintaining servicer location data and maps. * Entering and updating temporary specialty policies as required. * Participate in any projects, reports, documentation, tasks or objectives assigned. The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Skills & Competencies Required: * Strong interpersonal, customer service, and communication skills * Self-motivated with a proactive, problem-solving mindset * Proficient in Excel, Outlook, and Salesforce * Critical thinking and analytical skills * Highly organized with strong attention to detail and ability to multitask Additional Information: Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite

The National Sales Training Manager is responsible for needs assessments, instructional design and development, launch, execution and management of training and skill development initiatives and curriculum, delivery and tracking of training programs to Fortegra's external customers. Collaboration with Learning & Development, Marketing, Warranty Sales and Account Management Divisions, client contacts and associates is required. Develops and delivers programs that support both customer onboarding and ongoing training needs across Fortegra's Warranty (Consumer, Auto, Wireless) Insurance and Specialty programs. Developed programs will provide comprehensive soft-skills, product knowledge, sales-enablement, and compliant sales practices, utilizing a blend of delivery methods. This blended training approach should include a variety of methods such as individual, classroom, video, and web based (LMS) platforms. Gathers and provides qualitative and quantitative feedback and recommendations on the effectiveness of existing and new training. Works closely with internal management and subject matter experts (SMEs), as well as designated customer contacts. Minimum Qualifications: * Bachelor's degree or work equivalent. * Minimum two years' experience in curriculum development, design and delivery. * Three years' experience in insurance, warranty, customer service claims or retail environment preferred. * Minimum three years' experience in a sales, training & development, or relationship building role such as account management. * Professional training, instructional design, or facilitation certifications from organizations are preferred. * Experience using the Microsoft Office Suite of Outlook, PowerPoint, Word, Excel, InDesign, WebEx, including LMS software. Primary Job Functions: * Develops, implements, and manages a continuous improvement program for assigned customers and/or product line programs. Course updates are driven by risk factors content, number of offerings, evaluation scores and evaluation comments. Collaborates with management, subject matter experts and training participants for content review and remediation. Assess training needs through surveys and interviews with customers, associates and managers. * Support of Operations/Claims and Account Management Teams. * Ensures consistency of content design features across assigned products. Enhances the learning environment and participant experience by recommending or incorporating the use of innovative design elements into training materials. * Conducts pre and post training evaluations to ensure training effectiveness. * Handles confidential and Fortegra intellectual property content ensuring proper handling, version control, change management and delivery. * Engages management, subject matter experts, other Fortegra Departments (i.e., Marketing) and identified customers to assist with content development and review. * Provides timely and relevant communications regarding updates and projects to all stakeholders. * Continuous learning of new methods, software and other skills needed for success. * Maintains a working knowledge of new programs, products and/or processes that have been implemented and identifies their impact on affected Fortegra Departments (i.e., Customer Service, Claims Administration). * Deliver training to customers, managers and associates using a variety of instructional techniques. * Review training materials from a variety of vendors and recommend appropriate materials. * Monitor and evaluate results, assessing and adapting training effectiveness. * Administratively monitor costs, schedules classes/training events, enrollment, and equipment set up. * Travel up to, but not limited to 50-70% of the time. * Special projects as assigned. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Skills & Competencies Required: * Ability to conduct cost-benefit analysis and calculate training ROI. * Strong communications skills including oral, written, presentation and active listening. * Ability to lead cross-functional projects/ initiatives collaboratively and successfully through strong project management skills from start to finish. * Ability to effectively observe behavior and provide specific, constructive coaching feedback that improves results. * Demonstrated ability to work independently against a variety of objectives using time management skills to meet and exceed internal/ external customer expectations. * Demonstrated ability to view problems, issues and needs from a customer's perspective; incorporating creative problem-solving techniques to identify appropriate solutions. * Experience and proficiency utilizing various learning management software and other training platforms. * Strong command of Microsoft Office Suite, Excel, Power Point. * Experience applying curriculum and instructional methodologies, and needs analysis to curriculum development projects with successful results. * Strong time-management skills and proven experience prioritizing and balancing multiple, on-going projects. Additional Information: Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.

The Senior Staff Accountant manages commission statements, reconciles accounts, and resolves discrepancies. Oversees premium and commission receivables, coordinating payments with clients, accounts, and agents. Prepares and validates journal entries for financial reporting, supports audits, and analyzes commission-related variances. Builds strong relationships with internal and external stakeholders while collaborating with Sales, Underwriting, and Finance teams to ensure accuracy in commission processes. Minimum Qualifications: * Bachelor's degree in Accounting or equivalent work experience. * At least 5 years of accounting experience required. * Insurance industry experience preferred. * Basic understanding of profit share or retrospective commissions. Primary Job Functions: * Account reconciliations including resolution of reconciling items * Maintain a list of all aged account receivable balances by associated client, account, or agent * Running periodic reports, including monthly and quarterly analytics as assigned, including research of variances * Preparation of ledger account reconciliations including resolution of reconciling items * Review and validation of monthly closing and reporting * Identify and review controls for operational processes * Audit request tracking and support preparation/gathering * Assist with setup and validation of month end reporting and system profiles to create commission statements and capture monthly activity * Other ad-hoc requirements, projects and duties as needed and assigned. The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Skills & Competencies Required: * Requires some knowledge of a specialized function or skill * Developing real trade craft and skills * Advanced MS Excel ability * Excellent communication skills, both oral and written * Oracle General Ledger experience a plus * High degree of tact and good judgment, dealing effectively with auditors, other company departments, and internal and external clients * Be a self-starter and show ability to meet deadlines and goals in a limited time frame. * Able to work independently, requires minimal supervision, and makes effective decisions to complete work assignments Additional Information: Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite

As an Account Service Representative III, you will be responsible for monitoring, reconciling, invoicing and reporting of accounts on multiple system platforms. Provide professional customer service to insureds, agents and accounts both verbally and in written format. Assist accounts with questions on their products and programs. Monitor accounts for outstanding balances due LOTS. Meet the demands of a production environment in both the input of information and service standards including quality, quantity, aged balance tracking and phone response times. This is a seasoned position; candidates must have appropriate work experience in an office environment, be professional and customer focused. Responsibilities include but are not limited to: * Review error reports to determine which items need action taken: certificates / business is complete, accurate, and insured eligibility based on established underwriting guidelines. * Take appropriate action by making adjustments to coverage, underwriting age, limit, premium, terms or health information for eligibility as needed. * Endorse certificates or deny coverage according to master policy limits. * Communicate with agents, accounts, and customers when problems occur by phone and/or written correspondence to resolve the problem. * Calculate premium to verify that the correct rate is being charged. * Reconcile business entered into the system with actual reports and money received. * Audit remittance report for accuracy and verify correct payment was received. * Report data and account errors to Team Leader or Supervisor. * Maintain a list of all monies due and owed from each account and follow up with accounts and agents for collection as defined by company policy. * Maintain all accuracy and production standards for processing business. * Monitor assigned group email folders and respond to requests within SLA. * Process assigned daily reports such as, bank recon, chargebacks, sales trackers, customer service tracker, etc. within SLA. * Provide premium and refund quotes to agents, accounts, and customers. * Research past due balances or late / non remitting issues and notify accounts, agents and appropriate business unit leaders. * Complete tasks in tracker as needed to meet SLA. * Identify potential workflow improvements and impediments and suggest changes in process. * Responsible for Clients billing and settlements. * Provides professional customer service to associates and accounts who contact the department for information. * Provides client reporting within contractual SLA guidelines. * Process premium checks and send to the lockbox for deposit. * Reconcile client premium, commission, cash, and bank accounts Qualifications * Strong reconciliation background and accounting knowledge/background is REQUIRED * Intermediate Excel (VLOOKUP, etc.) REQUIRED * 5-7 years of work experience in an office environment * Ability to accurately make 6000 to 8000 keystrokes per hour * Ability to use Word and WinZip preferred * Experience with Windows operating systems preferred * High School Diploma or Equivalency Required The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Additional Information Full benefit package including medical, dental, vision, life, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite

The Director, Finance Transformation will be a visible role in the Finance/Accounting organization, assisting the VP, Head of Finance Transformation in driving modernization of financial processes and reporting, with a focus on efficiency, accuracy, and alignment across business needs and objectives. This role will identify and address areas for improvements across cross-departmental teams by leading the design, testing, and implementation of improved data reporting and automation across various finance functions, facilitating elevated management and stakeholder reporting and decision making, accelerated month-end close procedures, and improved reporting across internal and external parties. Primary Job Functions * Utilize industry experience to identify areas of "best practice" improvements, and oversee the development and delivery of transformation strategies addressing these findings * Collaborate with Finance & Accounting, IT, and other business resources across the organization to align transformation strategies, and oversee the design and production of automation opportunities that impact the financial close and reporting process * Develop, and ultimately exploit, a deep understanding of data flow between transactional systems, Oracle financial systems, and financial reporting across various applicable guidance (i.e. GAAP, NAIC Statutory, IFRS) to enhance financial reporting capabilities and data-driven decision-making. * Develop detailed charts, dashboards, automated reports and presentations related to KPI's and project results * Perform quantitative and statistical analyses * Manage the human capital aspect of Finance Transformation, including developing or sourcing available upskilling and reskilling educational resources as needed * Respond promptly to ad-hoc reporting requests The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Qualifications - Education and Experience * Bachelor's degree (Accounting, Statistics, Finance) or equivalent * 10 years' experience in the insurance industry required, with expertise in financial statements and a deep understanding of business strategy and industry economics. * Proven abilities to identify and suggest management improvements in financial reporting processes required * Analytical and problem-solving abilities across a multi-line, geographically diverse organization strongly preferred * Experience with Oracle suite of applications (i.e. EBusiness Suite, OBIEE/OAC, Apex) preferred, but not required * Experience with diverse transactional and financial ledgers systems preferred Job Posting Disclaimer Fortegra will never request financial or sensitive information such as your bank account information, social security number, or other non-publicly available information for any purpose during the application and interview process. All official communications from our Talent Acquisition team will come from our email domain address "@fortegra.com". If you receive a suspicious message, unsolicited job offer or would like to verify the legitimacy of any communication about a position, please contact our Human Resources department at ***************************. The anticipated salary for this position is $175,000 - $225,000 per year, based on qualifications and experience. #LI-Onsite

Responsible for supervising and performing assigned internal audit projects, as part of the overall internal audit plan. This responsibility will include: 1) evaluating existing internal control documentation, testing current processes and procedures and providing recommendations; 2) developing internal audit scopes; 3) performing internal audit procedures; 4) reviewing work prepared by others; 5) providing guidance to internal and external partners; and 6) preparing internal audit reports reflecting the results of the work performed. Audit projects will include financial, operational, compliance (including SOX) and IT processes. Primary Job Functions: * Perform complex-level professional internal audit work, involving leading and conducting audit projects * Collaborate with cross-functional teams to understand business processes and risk * Capable of interviewing individuals in various financial and operational positions regarding day-to-day duties and SOX controls * Perform and document walkthroughs of SOX controls * Perform and document SOX controls testing * Test compliance with Company policies and procedures * Evaluate internal controls and identify areas for improvement * Follow up to ensure that approved recommendations are implemented * Complete assigned audit procedures * Summarize and communicate audit findings with actionable recommendations * Prepare sufficient working paper documentation to support audit procedures performed and conclusions reached for assigned projects * Ensure consistent adherence to Global Internal Audit Standards The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform Minimum Qualifications: * Bachelor's degree in Accounting or related business disciplines * 3-5 years of prior public accounting or internal audit experience strongly preferred * Insurance experience preferred * Experience related to auditing information systems preferred * CPA, CIA or CISA certification or current progress towards certification preferred #LI-Onsite

The Training Manager leads and develops training teams across multiple locations, ensuring consistent and effective training delivery that supports operational performance and business goals. This role oversees onboarding, uptraining, and change-related training initiatives for customer-facing and operational teams, working closely with Operations, Quality, and Workforce partners. The Training Manager is responsible for evaluating training effectiveness, identifying skill gaps, and adjusting training strategies to meet evolving business needs. The role requires strong leadership, collaboration, and execution skills, along with the ability to manage multiple priorities and drive continuous improvement. Travel is required to support training delivery, team development, and alignment across locations. Minimum Qualifications: Bachelor's Degree or equivalent work experience At least 5 years experience in related field Experience managing a team Primary Job Functions: Lead, coach, and develop training teams across multiple locations to ensure consistent, high-quality training delivery Oversee onboarding, uptraining, and change-related training initiatives for customer-facing and operational teams Monitor training effectiveness through performance metrics, quality results, and post-training outcomes Identify skill gaps and operational trends and adjust training strategies to support evolving business needs Ensure training content remains current and aligned with policies, procedures, systems, and customer experience standards Standardize training methodologies while accounting for location-specific requirements Partner with Operations, Quality, Workforce Management, and Leadership to support performance and productivity goals. Address complex training challenges using scalable, solution-oriented approaches Facilitate regular trainer meetings focused on alignment, best practices, and continuous improvement Maintain accurate training records, completion tracking, and performance reporting Prepare and present insights, recommendations, and progress updates to leadership Foster a culture of accountability, innovation, and continuous improvement within the training organization Strong leadership and coaching skills with experience managing training teams Solid understanding of adult learning principles and training delivery methods Ability to align training initiatives with operational and business goals Strong analytical and problem-solving skills to assess training effectiveness and address skill gaps Effective written and verbal communication skills, including presenting to leadership Proven ability to collaborate across Operations, Quality, Workforce, and HR teams Highly organized with the ability to manage multiple priorities and initiatives Experience with learning management systems and training technologies Continuous improvement mindset with a focus on accountability and scalability T he above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Additional Information: Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite

We are seeking a hands-on Platform Architect to drive the design and build-out of a modern insurance platform leveraging InsureMO, Unqork, and cloud-native APIs and front ends. This role is central to enabling Fortegra's specialty program business models-spanning underwriting, program launches, policy administration, billing, financials, and claims administration. Unlike a traditional enterprise architect, this position requires deep technical engagement: designing domain services, building reference implementations, orchestrating event-driven integrations, and collaborating directly with engineering teams. The ideal candidate understands how to define, communicate, and guide architectural vision at the executive and individual engineer level. Key Responsibilities: Platform Architecture & Design * Lead the decomposition of disparate, siloed applications into a modular, composable architecture that enables reuse, accelerates delivery, and supports rapid program evolution. * Define architectural vision and roadmap to reach the target-state composable architecture and guide module design decisions. * Dive deep into the architecture and best practices for InsureMO's middle-office platform and Unqork's no-code platform. Partner with vendor solution architects to align to target-state design. * Develop architectural patterns, blueprints, and templates for Azure cloud-native front-ends and microservices. * Partner with delivery teams to ensure API contracts, data models, event schemas, and integration patterns align with long-term platform strategy. * Establish guidelines for using AI-driven architectural decisioning, code generation, and design tooling to accelerate and standardize solution delivery. Hands-On Technical Leadership * Build prototypes, reference solutions, and foundational libraries used across teams. * Partner closely with development teams implementing services, Unqork modules, and cloud-native front ends. * Evaluate and optimize InsureMO configurations, including product definitions, BO APIs, event consumption, and orchestration. * Guide decomposition of legacy workflows into modular, API-first processes. * Provide architectural direction for cloud configuration, CI/CD automation, scalability, observability, and performance tuning. * Champion the use of AI coding tools (e.g., Replit, Cursor, or GitHub Copilot) to improve development efficiency, consistency, and quality. Insurance Domain & Program Business Enablement * Translate specialty program business requirements- underwriting rules, client self-service, bordereaux processing, financials, compliance, reinsurance structures-into scalable technical architecture. * Enable rapid deployment of new program products via InsureMO product configuration and Unqork's no-code capabilities. * Ensure seamless data exchange and workflow execution between partners such as MGAs, TPAs, reinsurers, and distribution channels. * Architect solutions that support multi-tenant or multi-program use cases with strong governance and data segregation. Collaboration & Stakeholder Engagement * Work with underwriting, product, operations, and actuarial partners to ensure platform capabilities meet business objectives. * Partner with Data Engineering, Data Science, Security, DevOps, and Cloud Infrastructure teams to ensure security, resiliency, compliance, and observability. * Communicate architectural decisions and tradeoffs clearly to both technical and business audiences. * Educate and mentor teams on best practices and the overarching architectural vision The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Required Qualifications: * 8+ years of hands-on software engineering/architecture experience. * Strong communication skills and the ability to work hands-on with engineering teams. * Strong experience with event-driven architectures, microservices, and distributed systems. * Hands-on expertise with cloud platforms * Proficiency with modern development languages (.NET Core, Node.js, Python). * Understanding of insurance or financial systems-preferably specialty, program, or commercial lines. * Experience designing APIs, event models, and scalable domain services. Preferred Qualifications * Experience integrating or architecting solutions around InsureMO (or similar middle-office platforms). * Experience building workflows or applications using Unqork or comparable no/low-code frameworks. * Familiarity with event sourcing, CQRS, DDD, and real-time event streaming. * Understanding of specialty program operational flows-submissions, endorsements, premium reporting, bordereaux, TPA integration, etc. * Experience modernizing legacy insurance systems or migrating to cloud-native SaaS or microservice ecosystems. Job Posting Disclaimer Fortegra will never request financial or sensitive information such as your bank account information, social security number, or other non-publicly available information for any purpose during the application and interview process. All official communications from our Talent Acquisition team will come from our email domain address "@fortegra.com". If you receive a suspicious message, unsolicited job offer or would like to verify the legitimacy of any communication about a position, please contact our Human Resources department at ***************************. The anticipated salary for this position is $160,000 - $190,000 per year, based on qualifications and experience.

Interested in Fortegra but not sure what department or opportunity? Fortegra is always on the lookout for talented individuals to join our team. We understand that exceptional talent may not always align with specific job openings, but we believe in the value of diverse skill sets and perspectives. This is why we encourage proactive individuals to submit a General Application to be considered for potential future opportunities that may not be currently advertised. * Bachelor's degree in a relevant field (or equivalent work experience). * Strong communication skills, both written and verbal. * Demonstrated ability to work independently and collaboratively. * Proactive and adaptable mindset. * Passion for the insurance and warranty industry. Please let us know your interests, areas of expertise, future career goals and we look forward to reviewing your application. Our team will reach out if there is an opportunity that aligns with your resume and application. By applying online, you will also receive job alerts via email for new positions that are posted on our website. We look forward to welcoming exceptional individuals to our growing team!

This position drives operational excellence and superior customer service by leading a diverse team. Oversee performance, develop and implement strategies, and foster a customer-focused culture. The role will include coaching, managing complex issues, and enhancing processes to ensure high-quality outcomes. Minimum Qualifications: * Bachelor's degree or equivalent work experience * At least 5 years experience in related field * Experience managing a team Primary Job Functions: * Recruit, train, and mentor a diverse team of associates. * Monitor team performance through key metrics. * Identify trends, address performance issues, and implement strategies to enhance productivity and service quality. * Identify and implement process enhancements to streamline operations and improve service delivery. * Foster a culture of continuous improvement and innovation within the team. * Address complex customer and associate issues with a focus on delivering effective solutions. * Review and assess reports and performance indicators to ensure accuracy and compliance with standards. * Provide constructive feedback and develop action plans to address any concerns. * Conduct weekly team meetings to discuss new products, problem cases, and training updates. * Ensure clear communication of expectations and maintain alignment with company policies and procedures. * Ensure all deliverables for the team are completed promptly and meet set standards. * Maintain accurate records of team performance, project status, and key metrics. * Prepare and present reports to senior management on significant changes, achievements, and areas for improvement. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Skills & Competencies Required: * Strong capability to develop and implement strategic plans that align with business objectives. * Ability to anticipate challenges and adapt strategies to meet evolving needs. * Expertise in identifying and implementing process improvements to enhance efficiency and service quality. * Skilled in using data and metrics to drive decision-making and operational enhancements * Ability to understand and address customer needs, delivering solutions that meets or exceeds expectations. * Proven experience in managing complex issues and ensuring high levels of client satisfaction. * Excellent verbal and written communication skills, with the ability to clearly convey information, provide constructive feedback, and facilitate team discussions. * Strong analytical skills with the ability to assess performance data, identify trends, and develop effective solutions. * Ability to thrive in a dynamic and fast-paced environment. * Demonstrated flexibility and resilience in managing multiple priorities and navigating change. * Skilled in managing and resolving conflicts both within the team and with customers, ensuring positive outcomes and maintaining a harmonious work environment. * Commitment to maintaining high-quality work and meeting set standards. * Familiarity with relevant software and systems used in performance management, customer service, and operational reporting. * Ability to quickly adapt to new technologies and tools. * Ability to set, satisfy, and exceed targets. Additional Information: Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite

The Quality Assurance Analyst is responsible for conducting scheduled quality reviews to ensure process accuracy and efficiency. This role involves developing and refining quality review procedures, facilitating calibration meetings, and collaborating with Business Leaders to establish audit criteria and scoring metrics. The analyst will also document audit findings, maintain comprehensive records, and ensure business processes are consistently updated to reflect the latest procedures. Additionally, they will lead training initiatives, including onboarding for new hires, refresher sessions, and cross-training opportunities, while analyzing audit trends to drive continuous improvement. Minimum Qualifications: * High School Diploma or equivalent. * At least 5 years of relevant experience. Primary Job Functions: * Prepares quality review schedules for monthly review and publishes quality review results. * Communicates review results with Business Leaders. * Evaluates associates and completes performance evaluations with recommendations for refresher trainings or performance improvement plans as needed. * Facilitates calibration meetings with Business Leaders for visibility and alignment on audit requirements. * Creates and maintains business documents such as training presentations, standard operating procedures, and shared reference guides for associates. * As needed, creates high-level presentations for upper management with overviews of current business processes and needs. * Communicates process changes to associates as they arise. * Reviews business processes and proposes solutions to enhance efficiency. * Interacts regularly with all levels of management to develop solutions for corporate-level needs. * Performs new hire training, refresher training, and cross training. * Reports and analyzes trends in audit errors and coaching opportunities on a monthly basis, and develops refresher trainings to address gaps. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Skills & Competencies Required: * Self-Starter with a positive attitude and the ability to handle multiple tasks and priorities * Excellent problem-solving and communications skills * Solid customer focus and should be able to operate well in teams * Good telephone manner * Ability to develop and motivate staff * Should be able to set, satisfy and exceed targets Additional Information: Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite