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  • Director of Operations

    Steiner + Associates 4.6company rating

    Columbus, OH job

    Status: Full-Time, Exempt Reports To: General Manager Be Part of the Legacy. Build the Future of Easton. Easton Town Center is one of the nation's most recognized retail and mixed-use destinations-an environment that blends world-class experiences, hospitality, design, and placemaking. We are looking for a Director of Operations who thrives in complex environments, leads with vision and precision, and understands the art and science of operational excellence. This is not a back-of-house, behind-the-scenes role. This is a frontline leadership position responsible for shaping how millions of guests, hundreds of tenants, and multiple stakeholders experience Easton every day. You will protect and enhance one of the most iconic properties in the Midwest-its infrastructure, its beauty, its efficiency, and its long-term value. If you lead with intention, innovate with purpose, and want your work to be seen, felt, and appreciated across an entire city-within-a-city, this role is for you. What You'll Lead Operational & Team Leadership You will guide a team of managers across Maintenance & Repair, Operational Services, Infrastructure & Preventative Maintenance, and Grounds & Landscaping-bringing clarity, alignment, and momentum to a 24/7 operation. Build and develop strong leaders and bench strength. Drive accountability, safety, and performance. Set KPIs that matter-and deliver results that last. Property & Asset Operations You will oversee every system that keeps Easton running smoothly, reliably, and beautifully. Garages, surface lots, life safety, HVAC, plumbing, electrical, escalators/elevators, and fleet. Full preventative maintenance programs and smart work order practices. Routine inspections that uphold Easton's signature standard of excellence. Capital Planning & Major Systems You are the strategic mind behind multimillion-dollar decisions that protect Easton's long-term health. Create and manage capital plans for HVAC, roofing, roadways, electrical, and other infrastructure. Ensure major projects are scoped, bid, and executed flawlessly. Partner closely with Development and Tenant Coordination on projects happening in a live, high-profile environment. Grounds, Landscaping & Environmental Stewardship Easton's outdoor environment is one of its most defining features. You'll shape its beauty and sustainability. Landscaping strategy, seasonal displays, furnishings, irrigation, and exterior amenities. Snow/ice removal, sweeping, stormwater, and cleanliness standards. Support initiatives that reduce waste and conserve water/energy. Vendor, Contract & Association Management You will manage mission-critical vendor relationships and ensure seamless collaboration with the Easton Association. Oversee RFPs, scopes of work, compliance, and scheduling. Ensure safety, insurance, and overnight protocols are consistently enforced. Support ARC reviews, lighting standards, inspections, and reporting. Financial Performance & Data-Driven Decisions Lead CAM and capital budget development and forecasting. Approve purchasing and monitor budget performance. Use work order analytics, utility data, and inspection trends to optimize operations and control costs. Safety, Risk & Emergency Preparedness Ensure proper documentation of incidents, inspections, and corrective actions. Support risk mitigation programs. Partner with Public Safety during weather events, outages, or life safety situations. Tenant, Guest & Stakeholder Relations You are a critical bridge between Operations and the guest/tenant experience. Resolve tenant operational issues quickly and professionally. Communicate property updates and construction impacts. Collaborate with Guest Experience & Marketing to ensure Easton always looks and feels exceptional. Systems, Technology & Innovation Optimize work order systems, BAS, and property technologies. Identify process improvements and implement best practices. Enhance reporting, recordkeeping, and communication systems. What You Bring Bachelor's degree required; preferred in Business, Engineering, Construction, Facilities, or similar. 7-10 years of progressive operations/facilities/property management leadership. Experience in large-scale, campus-style, mixed-use, or public-facing environments is a strong plus. Proven ability to lead managers and 24/7 operational teams. Expertise with capital planning, vendor management, budgeting, and construction/tenant coordination. Tech-savvy with Excel, Outlook, work order platforms, and building automation systems. Competencies That Drive Success Strategic thinking with flawless execution Leadership that elevates people and operations Service mindset with a guest and tenant focus Strong financial and business acumen Collaboration, influence, and professional communication Problem solver with creativity and resilience Meticulous attention to detail Work Environment This role is dynamic-you will move seamlessly between office spaces, mechanical rooms, rooftops, garages, exterior grounds, and active construction zones. You should be comfortable with varying weather conditions, heights, occasional noise, and walking a large campus daily. Physical requirements include regular talking/hearing, frequent walking and standing, and occasional lifting up to 25 pounds. Why Easton Because this role isn't just about maintaining a property-it's about leading one of the most well-known experiential environments in the country. Your impact will be visible, meaningful, and directly tied to Easton's continued status as a best-in-class destination. Other Notes This job description isn't exhaustive. Like Easton itself, the role will evolve-flexibility and adaptability are key.
    $61k-103k yearly est. 60d+ ago
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  • Marketing Intern

    Steiner + Associates 4.6company rating

    Columbus, OH job

    Easton Town Center Intern Department: Marketing Location: Easton Management Office (on-site) Status: Part-time, paid Duration: January-May Position Overview Easton Town Center is seeking a motivated and detail-oriented Marketing Intern to support our Marketing team across digital channels, on-property initiatives, and creative projects. This role offers hands-on, real-world experience supporting a premier mixed-use destination through website management, brand campaign execution, signage coordination, social media, and guest engagement initiatives. As a Marketing Intern at Easton, you'll help bring the property to life by ensuring marketing content is accurate, timely, and engaging-both online and on-site. Key Responsibilities Website & Digital Support Review, approve, and upload tenant and brand campaign content to the Easton website Maintain and update the internal Easton tenant website portal Assist with digital reporting and tracking campaign performance Ensure digital content remains accurate and aligned with brand standards Sign Program Management Assist in managing Easton's digital kiosks, outdoor pylons, and static signage Monitor content updates and maintain quality control across signage platforms Ensure promotional messaging reflects current campaigns, tenant openings, and events Directory map updates Online Reviews & Reputation Monitoring Monitor online ratings and guest feedback for Easton across multiple platforms Track trends and identify insights impacting guest experience Support reporting related to sentiment and reputation management Photography & Content Creation Capture and organize on-property photography for marketing use Support Easton content needs for promotions, tenant features, and events Maintain photo library for internal and external use Qualifications Currently pursuing a degree in Marketing, Communications, Business, or a related field Organized, detail-oriented, and reliable WordPress and Elementor experience are required, including basic editing, page builds and updates, and content uploads Working knowledge of digital design platforms such as Figma, Canva, and Adobe Creative Suite is preferred Interest in branding, signage, and retail marketing Strong written communication skills Photography and social media experience preferred What You'll Gain at Easton Hands-on experience at a top-tier lifestyle destination Exposure to national brands and local retailers Involvement in real marketing campaigns and events Professional development and mentoring A portfolio of work tied to a recognizable retail brand
    $21k-28k yearly est. 41d ago
  • Public Safety Officer

    Steiner + Associates 4.6company rating

    Columbus, OH job

    Easton, recently named the #1 retail experience in America, is hiring! We are offering a $1,000 sign-on bonus to qualified full-time candidates. JOB SUMMARY: Maintains and safe and secure environment for visitors, staff members, vendor partners and contractors by patrolling and monitoring premises and personnel. CORE FUNCTION & RESPONSIBILITIES: Responsible for patrolling Easton Town Center by, foot, vehicle and other security equipment observing and reporting all activity throughout the center. Secures premises and personnel by patrolling buildings, access points, property, activities, garages and other areas assigned. Able to communicate information verbally and/or in written form. Able to follow instructions from fellow officers, supervisors and management, prioritizing and multi-tasking. Monitor, Respond, React to emergencies and call of services while on duty. Enforcement code of conduct, rules and regulations. Completes security reports by recording observations, information, occurrences and surveillance activities, interviewing witnesses and individuals involved. Prevent loss and damage by reporting irregularities, informing violators of policy and procedures, trespassing individuals involved. Safely operate security equipment. Safely operate security vehicles. Traffic control, able to direct traffic and communicate to drivers where to go. Must be able to work flexible hours as required by management. Staff members may be required to perform other task not defined in job duties by the Supervisor or management. COMPETENCIES Communication Proficiency Excellent Customer Service Good Judgement Objectivity Confidentiality/Discretion Ethical conduct Safety Management Professionalism Dependable WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this position, the employee will be exposed to outside weather conditions and may frequently walk on slippery or uneven surfaces. The noise level in the work environment is frequently loud. TRAVEL No travel is expected for this position. REQUIRED EDUCATION AND EXPERIENCE High School Diploma or equivalent Previous security, military, law enforcement experience or 2+ years of college coursework, preferred, but not required. Basic computer skills, including Excel and Word is preferred OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We offer competitive pay plus benefits including Medical/Dental/Vision/Life and Disability Insurance and 401k.
    $31k-38k yearly est. 60d+ ago
  • Junior Painter

    Steiner + Associates 4.6company rating

    Columbus, OH job

    JOB SUMMARY: At the direction of Manager of Preventative Maintenance and Infrastructure, completes all tasks assigned to effectively carry out the program of work for the Operations Department. CORE FUNCTION & RESPONSIBILITIES: As directed by PM and Infrastructure Manager or others- apply coats of paint, varnish, stain, enamel, or lacquer to decorate and protect surfaces, trimmings and fixtures of buildings and structures throughout the properties. Assists Facilities Trades Painter setting up projects, scaffolding and other painting related equipment Areas of responsibility would include both interior and exterior portions of the common area and project facilities. As directed, assists the work of Center contracted vendors, as they relate to areas of responsibility. Uses various documentation to effectively and efficiently complete assigned tasks (i.e., maintenance and repair procedures, manufacturer's data, manufacturer's safety data sheets, preventative maintenance programs and work orders, etc.), as they relate to assigned areas of responsibility. As directed, executes, and implements preventative maintenance and repair for all surfaces and equipment using developed skills and direction from PM and Infrastructure Manager or others. Also coordinates and performs maintenance and repair for other department systems and surfaces. Prepares written repair records, logs, test reports, work orders, etc. to accurately document work performed. Monitors and reports to supervision the inventory of materials and supplies for the Operations Department as tasked. Uses and maintains all furnishings, equipment, and tools in safe working order. Reports to Manager of PM and Infrastructure or Management staff conditions that require further attention to ensure unsafe conditions are not created or perpetuated. Demonstrates an ability to work in teams, to be self-motivated and displays a proactive attitude, as a member of the Operations team. Provides input and feedback to the Manager of PM and Infrastructure to minimize repair and maintenance expenses within the department. Performs work in a manner using all standardized procedures and the most cost-effective methods. Demonstrates a professional customer service approach with all merchants, corporate and shopping center departments to fully support others ensuring collective success. COMPETENCIES: Communicates effectively through written and verbal methods within the organization to ensure all procedures, and key issues are clearly understood and adhered to. Demonstrates an ability to innovatively address problem solving within a team environment. Positively interacts with other team members help resolve daily operational problems. Builds and maintains a positive working relationship with all Center staff, merchants, suppliers, vendors, contractors, etc. Supports all programs initiated by other departments within the organization (i.e. Marketing, Security, Customer Service) to achieve the collective success of each department and the company. Participates productively at staff meetings, providing input, suggestions, and constructive suggestions when appropriate. WORK ENVIRONMENT: While performing the duties of this position, the employee will be exposed to outside weather conditions and may frequently walk on slippery or uneven surfaces. The noise level in the work environment is frequently loud. This job operates partly in a professional office environment. This role can require use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this position, the employee will be exposed to outside weather conditions and may frequently walk on slippery or uneven surfaces. The noise level in the work environment is frequently loud. REQUIRED EDUCATION AND EXPERIENCE: High School diploma or equivalent Basic computer skills, including Excel and Word is required. Additional experience with Word Order programs is a plus. 2 to 3 years' experience in a Facilities Painter position. Ability to work on ladders and aerial work platforms Valid Driver's License OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $34k-51k yearly est. 41d ago
  • Impounds Representative - Hybrid - Indianapolis, IN

    Location Services 4.2company rating

    Remote or Indianapolis, IN job

    Summary/Objective The Impound Representative will facilitate the repossession of client-assigned collateral using information captured via Location Service's Skip and Repo Operations and client directed Impound placements. The Impound Representative manages accounts to resolution and coordinates recovery with client Impound Reps, 3rd party companies and Location Service's vendor network and Accounting department. Essential Functions Respond to client requests via email, platform and phone, targeting successful resolution of client assigned work within stated Service Level Agreements (SLAs) Responsible for ensuring timely and sensitive delivery of impound related information to our direct clients and vendor network. Processing ACH payment submittals to LS Accounting to ensure next business day repossession. Communications with 3rd party impound and tow facilities to confirm and negotiate fee and document requirements for pickup. Follow stated SLA requirements regarding updating the client on progress made in impound resolution. Competencies Ethical conduct Communication proficiency Organizational skills Time management Customer service Education and Experience Associates Degree or equivalent from a two-year college or technical school Bachelors Degree a plus Minimum 1 year in auto-finance, dispatch, or call center experience preferred Benefits Competitive compensation package Full suite of medical benefits, including dental, vision, 401k, pet insurance and more! PTO and holidays Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand. Physical Requirements This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic. EEO Statement Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Applicants must be legally authorized to work in the United States
    $26k-33k yearly est. 9d ago
  • Provider Consultant

    Advanced Management USA LLC 3.9company rating

    Remote or Apple Valley, CA job

    Job Description Job Title: Healthcare Provider Consultant We are seeking a dynamic and visionary Healthcare Consultant to join our team. This role presents a unique opportunity for an entrepreneurial-minded individual to lead transformative initiatives in care coordination and consulting. As a champion of value-based care, you will play a pivotal role in shaping our organization's strategic direction and driving innovation in healthcare delivery. Essential Duties and Responsibilities: Strategic Care Planning and Optimization: Lead the development and implementation of strategic care plans tailored to meet the diverse needs of our clients, leveraging data analytics and best practices to optimize outcomes and resource utilization. Innovative Care Coordination Solutions: Spearhead the exploration and implementation of innovative care coordination solutions, such as telehealth initiatives, predictive analytics, and community partnerships, to enhance the accessibility and effectiveness of care delivery. Leadership in Provider Engagement: Provide visionary leadership in building and nurturing relationships with healthcare providers and community stakeholders, driving collaboration and alignment towards shared goals of improving patient care and outcomes. Continuous Quality and Performance Improvements: Establish robust quality improvement processes and leverage performance metrics to monitor and evaluate the effectiveness of care delivery, driving continuous improvement and ensuring accountability for outcomes. Thought Leadership and Knowledge Sharing: Serve as a subject matter expert in value-based care and care coordination, contributing to thought leadership initiatives, publications, and industry conferences to advance the field and promote organizational expertise. Mentorship and Team Development: Provide mentorship and guidance to peers and junior staff members, fostering a culture of learning and professional growth within the organization. Strategic Planning and Market Growth: Network with providers and provider groups in assigned geographic markets to promote and foster growth of the Accountable Care Organization (ACO). Assist in directing multiple population health initiatives / projects simultaneously within a healthcare network and educate providers and support staff in these initiatives. Possess general knowledge of data analytics and leverage data to make recommendations based on best practices to improve clinical and administrative workflows. Conducts routine bimonthly meetings with the staff (including PCP's) and documents topics discussed, action plans and staff feedback. Support company philosophies, objectives, decisions and policies. Must abide to all HIPAA, Confidentiality and Privacy laws. Ensure office procedures are implemented, including filing system, correspondence formats, startup documents, closeout documents, and archiving. Manage performance metrics for department. Other duties as assigned Qualifications: Bachelor's degree (Required) in Healthcare Administration, Public Health, or related field. Minimum of 2 years of progressive experience in healthcare consulting, care coordination, or related healthcare roles, with a proven track record of driving innovation and achieving measurable outcomes. Demonstrated leadership experience with the ability to inspire and motivate cross-functional teams towards a shared vision of excellence in care delivery. Entrepreneurial mindset with a passion for identifying and seizing opportunities for growth and improvement. Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels. Deep understanding of value-based care principles, healthcare policy, and industry trends. Strong analytical skills and proficiency in data-driven decision-making. Must be a proven self-starter, possessing proactive initiative, and resourcefulness. Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, Independent Physician Associations (IPA), community organizations and other health plan staff. Must demonstrate proficiency in Microsoft Excel, Word and Power Point Presentations A high level of engagement and emotional intelligence Must be able to travel within the area 70% of the time Benefits: Pay: $70,000+ commensurate with experience and qualifications Comprehensive healthcare coverage, including medical, dental, and vision insurance Retirement savings plan with employer matching Paid time off and holidays Professional development opportunities and tuition reimbursement Flexible work schedule and remote work options Job Type: Fulltime, permanent Are you ready to lead transformative change in healthcare? Join our team and be at the forefront of revolutionizing care coordination and consulting. Apply now to seize the opportunity to make a lasting impact on the lives of our clients and communities, contribute to cutting-edge initiatives in value-based care, and grow your career in a dynamic and supportive environment. Together, let's shape the future of healthcare delivery and make a difference that truly matters. Don't miss out on this exciting opportunity - apply today and let your passion for innovation and excellence shine! Advanced Management USA is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.
    $70k yearly 9d ago
  • Full Time Case Manager

    McKinley Hall 4.0company rating

    Springfield, OH job

    Job Posting: Case Manager Position Type: Full-Time About Us: McKinley Hall is a leading substance abuse treatment facility dedicated to providing compassionate care and effective treatment solutions to individuals facing addiction. We are seeking a motivated and empathetic Case Manager to join our multidisciplinary team. This role is vital in supporting clients through their recovery journey, ensuring they receive the resources and guidance necessary for lasting change. Key Responsibilities: - Conduct comprehensive assessments to develop individualized recovery plans based on clients' needs and goals. - Coordinate and facilitate access to a range of services, including medical, psychological, and social support. - Monitor client progress, maintaining accurate and detailed case records. - Provide crisis intervention and support as needed, ensuring clients feel safe and understood. - Collaborate with treatment team members to ensure holistic care and continuity of services. - Advocate for clients within the healthcare and community systems to help them access necessary resources. Qualifications: - High School Diploma, associate's degree preferred. - Previous experience in case management, preferably in substance abuse or mental health settings. - Knowledge of addiction treatment and recovery resources. - Strong communication, organizational, and problem-solving skills. - Ability to work collaboratively in a team-oriented environment. - Valid driver's license and reliable transportation is a plus. Benefits: - Competitive salary - Comprehensive health benefits - Retirement plan options - Professional development opportunities - Supportive and dynamic work environment Join us at McKinley Hall and make a meaningful impact in the lives of those we serve!
    $29k-36k yearly est. 35d ago
  • Facilities Maintenance Supervisor - 3rd Shift

    Steiner + Associates 4.6company rating

    Columbus, OH job

    3rd Shift Maintenance Supervisor - Easton Town Center Full-time | Third Shift Competitive pay + shift differential Join one of the premier mixed-use destinations in the Midwest. About the Role We are seeking a hands-on Maintenance Supervisor to lead our 3rd-shift team responsible for Easton Town Center's facilities and related properties. This role oversees a small team of Maintenance Technicians, supports safe and efficient operations, and performs skilled repairs across the campus. If you enjoy solving problems, mentoring technicians, and working in a well-supported environment, this role offers stability, variety, and the opportunity to grow within a respected organization. What You'll Do Leadership & Team Support Supervise, coach, and develop 3rd-shift Maintenance Technicians. Assign and prioritize nightly work, ensure completion, and maintain high service standards. Support onboarding, training, and accountability for team success. Maintenance & Technical Work Perform and oversee repairs on electrical, mechanical, plumbing, fire protection, and building systems. Conduct routine inspections and coordinate preventative maintenance tasks. Respond to and resolve work orders in a timely and professional manner. Maintain and ensure proper use of tools, equipment, and safety procedures. Documentation & Communication Complete work orders, logs, and repair records accurately. Monitor and report inventory needs for parts and supplies. Provide feedback and recommendations to help reduce maintenance expenses and improve operations. Who You Are A reliable, steady leader who enjoys mentoring others. Skilled in mechanical, electrical, or general building maintenance. Comfortable working independently while also supporting a team. Strong communicator with excellent customer service skills. Able to balance hands-on work with shift leadership responsibilities. Qualifications High school diploma or equivalent (trade school or technical training preferred). Previous maintenance experience required - ideally in a campus environment such as a retail center, university, hotel, or large residential community. Prior supervisory or lead experience required. Working knowledge of building systems (electrical, mechanical, plumbing, fire protection, building automation). Basic computer skills; experience with work order systems a plus. Ability to meet the physical demands of the role (walking, lifting up to 25 lbs, climbing, kneeling, etc.). Work Environment Combination of indoor/outdoor work across Easton's beautifully maintained property. Exposure to weather, varying surfaces, and moderate to loud noise. Uses standard office technology, radios, tools, and maintenance equipment. Why Join Us? Steady, consistent work in an iconic, well-maintained environment. Supportive leadership and a strong facilities team. Opportunities to grow as Easton continues to expand. Shift differential for 3rd shift. Full benefits package.
    $29k-39k yearly est. 60d+ ago
  • Ambassador - Part-Time Weekend Hours

    Steiner + Associates 4.6company rating

    Columbus, OH job

    Easton, recently named the #1 retail experience in America, is hiring! We are offering a $500 sign-on bonus to qualified part-time candidates. JOB SUMMARY: As an Ambassador you are the primary point person for engaging and interacting with the visitors who are seeking information, assistance and directions to shopping & dining venues while at Easton Town Center. Ambassadors are personnel that engage the visitors entering the center to include helping them find their destination and address concerns they may have. You will work closely with the Easton Security Team to ensure all visitors adhere to the code of conduct and parental escort policy. CORE FUNCTION & RESPONSIBILITIES • Calibrate with all Easton staff members to facilitate a safe, clean shopping environment. • Greet and interact with all visitors and provide Customer service. • Have a well-rounded understanding/knowledge of the Easton Town Center property. • Provide feedback and suggestion opportunities to Easton management staff. • Provide resolutions for all visitors concerns that may arise. • Build relationships with tenants and Easton staff members, with the mind set of always being able to assist the visitors. • Respond to visitors' complaints, concerns, suggestions and answer any questions they may have. • Enforce the Code of Conduct. These rules include behavior, clothing/attire, disruption and acts that are prohibited. • Enforce the Parental Escort Policy. This includes but not limited to engaging the juvenile guest if gathered up in groups of 4 or more, verifying proper identification proving age appropriate and supervising the community room if there is a need. • See something say something by communicating with Easton Security and Columbus Police Department via verbal and radio communications. • Building and maintaining a unified relationship with Easton Security and Columbus Police Department officers on duty We are looking for dependable, patient, friendly individuals who provide a high standard of customer service. The ideal candidate will have experience working with youth and have the ability to make connections with the public. EEO STATEMENT Steiner Real Estate Services is proud to be an Equal Employment Opportunity employer that is committed to inclusion and diversity. We seek individuals from all backgrounds to join our team and encourage our employees to bring their authentic selves to work. Steiner Real Estate Services will not tolerate discrimination and harassment of any type regarding race, color, religion, national origin, age, sex, veteran status, gender identity, sexual orientation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $24k-33k yearly est. 60d+ ago
  • Peer Support Specialist

    McKinley Hall 4.0company rating

    Springfield, OH job

    Job Posting: Peer Support Specialist Position Type: Full-Time About Us: Join our compassionate team at McKinley Hall, a dedicated withdrawal management clinic and recovery house committed to supporting individuals on their journey to recovery. We believe in the power of lived experience and are looking for a Peer Support Specialist to provide guidance, support, and encouragement to those in need. Key Responsibilities: - Provide emotional support and encouragement to clients navigating withdrawal and recovery processes. - Share personal experiences and coping strategies to foster trust and understanding. - Assist clients in developing personalized recovery plans, including establishing goals and connecting with community resources. - Facilitate peer support groups and workshops, promoting a sense of community among participants. - Work collaboratively with clinical staff to ensure holistic care and support for all clients. Qualifications: - Certification as a Peer Support Specialist - Personal experience with addiction and recovery is essential. - Previous experience in peer support, counseling, or social services is preferred. - Strong communication and interpersonal skills. - Ability to maintain confidentiality and demonstrate compassion. Benefits: - Competitive salary - Health benefits - Professional development opportunities - Supportive work environment Join us in making a difference in the lives of those seeking recovery. Your experience can inspire hope!
    $31k-38k yearly est. 37d ago
  • Preconstruction Manager

    Steiner + Associates 4.6company rating

    Columbus, OH job

    We're Hiring: Commercial Preconstruction Manager - Columbus, OH Steiner Builders - a Steiner + Associates Company Steiner Builders, a growing construction company backed by Steiner + Associates, is looking for a Commercial Preconstruction Manager to lead preconstruction efforts and manage select small projects. This role is a unique opportunity to combine estimating expertise with hands-on project leadership while working on high-profile retail, restaurant, and residential builds in Columbus. What You'll Do Lead preconstruction efforts from conceptual design through GMP/contract execution. Prepare conceptual budgets, quantity takeoffs, detailed cost estimates, and bid packages. Oversee the bid process, including subcontractor solicitation, scope review, and proposal evaluation. Identify long-lead items and create procurement strategies to mitigate risk. Conduct constructability reviews and coordinate with design teams to resolve issues before construction begins. Provide input on project phasing, logistics, and sequencing. Lead preconstruction meetings and communicate progress, risks, and recommendations to leadership and stakeholders. Support business development efforts, including client presentations and project pursuits. Manage select small commercial projects (retail, restaurant, residential) from planning through closeout, including scheduling, subcontractor coordination, and client communication. Ensure projects are delivered safely, on time, within budget, and aligned with company quality standards. What We're Looking For ✅ Bachelor's degree in Construction Management, Engineering, Architecture, or related field (or equivalent experience) ✅ 7+ years of estimating and/or preconstruction experience in commercial construction ✅ Experience with retail, restaurant, and residential project types strongly preferred ✅ Proven track record managing preconstruction on projects ranging from $1M-$10M ✅ Ability to manage small commercial projects from start to finish ✅ Strong knowledge of construction means, methods, sequencing, and risk management ✅ Proficiency with estimating software (Sage, WinEst, OST, Bluebeam, etc.); Procore experience a plus ✅ Excellent communication, presentation, and leadership skills ✅ Strategic thinker who can manage multiple priorities in a fast-paced environment Why Join Us Be part of a growing construction company with the backing of a trusted real estate leader Lead both preconstruction strategy and select small-scale project execution Competitive salary and benefits package Opportunity to shape project delivery for high-profile commercial builds in Columbus Collaborative, entrepreneurial team where your expertise makes a direct impact Location: Columbus, Ohio (office + project sites) Travel: Required to various project locations
    $66k-106k yearly est. 60d+ ago
  • 3rd Shift - Facilities Maintenance Technician

    Steiner + Associates 4.6company rating

    Columbus, OH job

    Easton, named the #1 retail experience in America, is hiring! We are offering a $1,000 sign-on bonus to qualified full-time candidates. JOB SUMMARY: At the direction of Facilities Maintenance Supervisor, completes all tasks assigned to effectively carry out the program of work to ensure that the asset value of the center is maintained and protected. CORE FUNCTION & RESPONSIBILITIES: As directed by Facilities Maintenance Supervisor or others, has responsibility, for performing maintenance and repair of the shopping center mechanical and electrical systems, plumbing, architectural features, wall and floor finishes and other component pertinent to the common area shopping center. Areas of responsibility would include both interior and exterior portions of the common area and project facilities. Uses various documentation to effectively and efficiently complete assigned tasks (i.e. maintenance and repair procedures, manufacturer's data, manufacturer's safety data sheets, preventative maintenance programs and work orders, etc.), as they relate to assigned areas of responsibility. As directed, executes and implements preventative maintenance and repair for all systems and equipment using developed skills and direction from Facilities Maintenance Supervisor or others. Also coordinates and performs maintenance and repair for other department systems. Prepares written repair records, logs, test reports, work orders, etc. to accurately document work performed. Monitors and reports to supervision the inventory of parts and supplies for the Operations Department as tasked. Uses and maintains all furnishings, equipment and tools in safe working order. Reports to Facilities Maintenance Supervisor or Management staff conditions that require further attention to ensure unsafe conditions are not created or perpetuated. Provides input and feedback to Facilities Maintenance Supervisor to minimize repair and maintenance expenses within the department. Performs work in a manner using all standardized procedures and the most cost-effective methods. Demonstrates a professional customer service approach with all merchants, corporate and shopping center departments to fully support others ensuring collective success. COMPETENCIES: Excellent Customer Service Mechanical Aptitude Problem Solving Time Management Attention to Detail Communication Proficiency Professionalism Work Independently WORK ENVIRONMENT: While performing the duties of this position, the employee will be exposed to outside weather conditions and may frequently walk on slippery or uneven surfaces. The noise level in the work environment is frequently loud. This job operates partly in a professional office environment. This role can require use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. TRAVEL: · Travel not expected for this position. REQUIRED EDUCATION AND EXPERIENCE High School Diploma or equivalent 3 - 5 years previous experience in repairs and maintenance required; Experience with large campus environments (shopping centers, hotels, universities) preferred. Basic computer skills, including Excel and Word is required. Additional experience with Work Order programs is a plus. Minimum 5 years Class A office experience. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO STATEMENT Steiner Real Estate Services is proud to be an Equal Employment Opportunity employer that is committed to inclusion and diversity. We seek individuals from all backgrounds to join our team and encourage our employees to bring their authentic selves to work. Steiner Real Estate Services will not tolerate discrimination and harassment of any type regarding race, color, religion, national origin, age, sex, veteran status, gender identity, sexual orientation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We offer competitive pay plus benefits including Medical/Dental/Vision/Life and Disability Insurance and 401k.
    $32k-42k yearly est. 19d ago
  • Billing Specialist

    McKinley Hall 4.0company rating

    Springfield, OH job

    Join Our Team as a Billing Specialist! Are you a detail-oriented individual with a knack for numbers and a passion for healthcare? We are looking for a dynamic Billing Specialist to join our Finance division! In this full-time role, you'll manage the complete billing process, ensuring accuracy and compliance while working closely with clients, insurance providers, our electronic health record and our dedicated team. Responsibilities: • Assist with all billing operations from start to finish, ensuring confidentiality and precision. Work with insurance companies to submit and reconcile payments. • Handle client payment collections, verify statements, and resolve discrepancies with ease. • Collaborate with various departments to address billing issues and streamline processes. • Stay updated on insurance billing procedures and changes to provide top-notch service! Qualifications: • High school diploma or equivalent and at least three years of experience in handling insurance claims in a healthcare setting. • Strong computer skills, analytical mindset, and excellent teamwork abilities. Why Join Us? Be part of a supportive and innovative team dedicated to improving healthcare services. Competitive salary, opportunities for professional growth, and a chance to make a real difference in the community await you! If you're ready to take your career to the next level and thrive in a rewarding environment, we want to hear from you!
    $29k-36k yearly est. 60d+ ago
  • Therapist

    McKinley Hall 4.0company rating

    Springfield, OH job

    Therapist - Springfield, OH, 45505 Classification and Title: Therapist - A Fulltime Non-Exempt Position Provides alcohol and drug counseling services to chemically dependent clients through individual, group and family therapy. Assists clients in the development of interpersonal skills required to promote recovery and maintain sobriety. Reports progress on appointments and paperwork as specified by supervisor. Posts notes within time frame specified by documentation policy. Completes all paperwork including writing Discharge Summary or Discharge Note as specified in Discharge Policy. Complies with all Federal, State, Agency and Accreditation standards including ODMHAS, CARF, and HIPAA. Minimum Qualifications: Licensed Chemical Dependency Counselor II. Bachelor's degree in Social Work, Criminal Justice, or related field and computer literacy. Additional requirements may vary depending on program or paying source guidelines. Insurable under agency's auto insurance without an increase in premium. Must provide own transportation. Post-offer of Hire Requirements: Negative TB test, and drug urine screen, and acceptable criminal background check required. Post-hire Requirements: Familiarity with civil rights and client rights procedures. Flexibility of hours to suit agency needs. Participate in all mandatory training events including annual CPR, First Aid, Infection Control, De-escalation, and Cultural Sensitivity Training. Complies with all Federal, State, Agency and Accreditation Standards including ODMHAS, CARF and HIPAA. Maintains appropriate professional credential or license. Maintains knowledge of community resources and established contacts. Unusual Working Conditions: Exposure to clients with alcohol and other drug related problems. Potential for exposure to Hepatitis B, Tuberculosis, and other blood borne or airborne pathogen diseases. May require transporting clients in Agency or own vehicle.
    $38k-52k yearly est. 60d+ ago
  • Vendor Relations Representative - Indianapolis, IN - Hybrid

    Location Services 4.2company rating

    Remote or Indianapolis, IN job

    Summary/Objective The overall responsibilities of the Vendor Relations Representative is to develop strategic relationships with repossession vendors and create mutually beneficial opportunities; and develop best-in-class vendor compliance strategies, while maintaining or improving quality, performance, and risk mitigation. Essential Functions Ensure Location Services has geographical repossession coverage to accommodate client's needs Identification, vetting and on-boarding of all repossession vendors Collect, review and retain all vendors insurance certificates, licenses, bonds, contracts, and site inspections and remediate when needed Promptly address and resolve all claims and complaints received against any of our repossession vendors and/or Location Services Ensure each vendor is adhering to our Service Level Agreement (SLA) Abide by all local, state and federal repossession laws Maintain performance scorecards to determine network performance, potential areas of improvement and to identify regions that may require repossession vendor adjustments Vendor performance and compliance review Competencies Ethical conduct Strong communication and negotiation skills Organizational skills Time management Self-motivated / self-directed Education and Experience Bachelor's degree or equivalent related work experience Detail oriented, efficient and accurate data typing and research Strong functional understanding of the collateral recovery industry Thorough understanding of Microsoft Office, Word, Excel, PowerPoint and Outlook Experience preferred within agent reporting networks (i.e. RDN< MBSI) Benefits Competitive compensation package Full suite of medical benefits, including dental, vision, 401k, pet insurance and more! PTO and holidays Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand. Physical Requirements This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic. EEO Statement Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Applicants must be legally authorized to work in the United States
    $32k-46k yearly est. 24d ago
  • Part Time Recovery Technician

    McKinley Hall 4.0company rating

    Springfield, OH job

    Exciting Opportunity: Part Time Residential Recovery Technician Join our team as a Residential Recovery Technician and help transform lives! In this vital role, you'll support clients in a residential setting by teaching essential sober living skills, monitoring behavior, reporting insights to our treatment team, and helping to maintain an emotionally healthy environment. Ensure client safety, provide basic recovery education, and transport clients to 12-step meetings and other important locations. Key Qualifications: High School diploma or equivalent. Knowledge of Chemical Dependency and Recovery Programs is a plus. Experience in substance abuse treatment is preferred. Must have reliable transportation and meet agency auto insurance requirements. Flexibility in work hours and computer literacy are essential. Post-Offer Requirements: Clean urine drug screen, and pass a criminal background check. Join us in making a difference-apply today!
    $27k-34k yearly est. 7d ago
  • Public Safety Sergeant

    Steiner + Associates 4.6company rating

    Columbus, OH job

    Job Title: Public Safety Sergeant Status: Full-Time | Non-Exempt Reports To: Public Safety Lieutenant The Public Safety Sergeant is responsible for overseeing daily public safety operations and supervising officers and dispatch staff to maintain a safe, secure, and welcoming environment for guests, tenants, employees, and property at Easton Town Center. This role provides leadership on assigned shifts, ensures compliance with safety procedures, responds to incidents and emergencies, and supports ongoing training, performance management, and operational improvement. Key Responsibilities: Supervise, schedule, train, and evaluate public safety officers and dispatchers Conduct shift briefings (roll call) and assign patrol and operational duties Oversee vehicle and foot patrols, parking compliance, and tour checks Respond to and manage incidents, emergencies, injuries, and investigations Ensure compliance with SOPs and the Easton Town Center Code of Conduct Review incident reports, daily logs, and documentation for accuracy and completeness Coordinate with local law enforcement, fire, and EMS agencies as needed Maintain equipment readiness and submit support requests as necessary Address guest, tenant, and employee concerns professionally and escalate when required Identify operational trends and make staffing or process recommendations Qualifications: At least 21 years of age with a valid driver's license High School Diploma or GED required (college preferred) 2-3 years of public safety or security leadership experience preferred Strong leadership, communication, and decision-making skills Able to work a flexible schedule including nights, weekends, and holidays Physical / Work Requirements: Steiner Real Estate Services is proud to be an Equal Employment Opportunity employer that is committed to inclusion and diversity. We seek individuals from all backgrounds to join our team and encourage our employees to bring their authentic selves to work. Steiner Real Estate Services will not tolerate discrimination and harassment of any type regarding race, color, religion, national origin, age, sex, veteran status, gender identity, sexual orientation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We offer competitive pay plus benefits including Medical/Dental/Vision/Life and Disability Insurance and 401k. Ability to stand, walk, climb stairs, and work outdoors in varying conditions Ability to lift up to 50 pounds Strong written and verbal communication skills EEO STATEMENT Steiner Real Estate Services is proud to be an Equal Employment Opportunity employer that is committed to inclusion and diversity. We seek individuals from all backgrounds to join our team and encourage our employees to bring their authentic selves to work. Steiner Real Estate Services will not tolerate discrimination and harassment of any type regarding race, color, religion, national origin, age, sex, veteran status, gender identity, sexual orientation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We offer competitive pay plus benefits including Medical/Dental/Vision/Life and Disability Insurance and 401k.
    $39k-50k yearly est. 41d ago
  • Public Safety Dispatcher

    Steiner + Associates 4.6company rating

    Columbus, OH job

    Easton, named the #1 retail experience in America, is hiring! We are offering a $1,000 sign-on bonus to qualified full-time candidates. JOB SUMMARY: Under the direction of supervision, Public Safety Dispatcher performs variety of dispatching duties for emergency and non-emergency calls; dispatches security officers to calls for service; dispatches operations and other department to call of services and operates a variety of communication equipment including radio, telephone, alarm systems, emergency notification platforms, access controls and computer systems. CORE FUNCTION & RESPONSIBILITIES: Oversee operations of the Communications Center including, radio traffic, dispatching officers, tracking of officer's assignments, and answering departmental phones. Responsible for monitoring the property cameras, fire alarms and burglar alarms. Receive emergency and non-emergency call of service, dispatch units accordingly Determine nature and location of call, determine priority of calls and dispatch units accordingly Provide assistance, information and direction to non-emergency callers. Maintain awareness of field units' activities within the computer aided dispatch (CAD) system; communicate with field units via radio in accordance with Federal Communications Commission (FCC) regulations and; maintain status and location of units in patrol. Input all pertinent radio transmission into CAD system. Communicate information, verbal and/or written instructions from fellow officers, supervisors, management, tenants and the general public. Maintain equipment control by signing out property keys and departmental radios and other equipment. Monitor and track contractors scheduled to work throughout the property. Monitor Parking Systems and Traffic Counters throughout the property. Monitor and calmly react to emergencies and activities throughout the center. Enforce property Code of Conduct with all patrons, customers, tenants, and employees consistently using the utmost professional courtesy. Properly enforce and follow all policies and procedures as designated in the Public Safety Officer Training Manual. Prepare accurate and thorough security reports that document information about the incidents that occur on company property, to assist with the evaluation of safety and security of the property. Maintain a neat and orderly security filing system within the Communication Center. COMPETENCIES Communication Proficiency Excellent Customer Service Good Judgement Objectivity Confidentiality/Discretion Ethical conduct Safety Management Professionalism Dependable WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this position, the employee will be exposed to outside weather conditions and may frequently walk on slippery or uneven surfaces. The noise level in the work environment is frequently loud. TRAVEL No travel is expected for this position. REQUIRED EDUCATION AND EXPERIENCE High School Diploma or equivalent Previous security, military, law enforcement experience or 2+ years of college coursework, preferred, but not required. Basic computer skills, including Excel and Word is preferred Must be 21 years of age Must possess a valid driver's license OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EEO STATEMENT Steiner Real Estate Services is proud to be an Equal Employment Opportunity employer that is committed to inclusion and diversity. We seek individuals from all backgrounds to join our team and encourage our employees to bring their authentic selves to work. Steiner Real Estate Services will not tolerate discrimination and harassment of any type regarding race, color, religion, national origin, age, sex, veteran status, gender identity, sexual orientation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We offer competitive pay plus benefits including Medical/Dental/Vision/Life and Disability Insurance and 401k.
    $22k-29k yearly est. 60d+ ago
  • Client Team Rep - Hybrid 10am-7pm shift premium (IN)

    Location Services 4.2company rating

    Remote or Indianapolis, IN job

    Summary/Objective The primary responsibilities of the Client Team Representative position is to resolve client/debtor requests received via phone system and if needed, transfer the call to the appropriate team for specific requests requiring additional assistance. In addition, respond to client requests for information regarding account updates or additional information provided. Facilitate the fulfillment of requests received via system from client utilizing email process and internal system. Review client accounts for potential incremental skip work as needed and engage client where applicable for skip work requests. Client Team Representative will be a key contributor in providing exceptional customer service to that fully supports our client relationships. Essential Functions Support and fulfill client and debtor requests via company phone system Answer client and debtor calls accordingly, provide accurate data entry and updates, research and review incoming requests for action needed by operations team Support and fulfill client requests received via assignment system utilizing company system of record and email process (VRM, RepoRoute, Freshdesk) Provide initial review of new addresses provided by client to determine if action is needed Communicate with our clients in clear and precise manner to focused on request fulfillment Communicate results and areas of opportunity to leadership Provide daily, weekly, and monthly reporting to management Competencies Must possess a professional phone demeanor Excellent written and verbal communication skills Ability to work in an ever-changing environment focused on providing exceptional service Knowledge/use of internet and search engines and be capable of conducting internet research to support client, debtor assignment research, company operations, training and potential new projects Education and Experience Associates Degree or equivalent from a two-year college or technical school Bachelors Degree a plus At least one year of call center, customer service or industry-related experience required Multiple phone line experience preferred Working knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel Benefits Competitive compensation package Full suite of medical benefits, including dental, vision, 401k, pet insurance and more! PTO and holidays Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand. Physical Requirements This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic. EEO Statement Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Applicants must be legally authorized to work in the United States
    $37k-48k yearly est. 14d ago
  • Client Team Representative - Hybrid 8am-5pm - Indianapolis, IN

    Location Services 4.2company rating

    Remote or Indianapolis, IN job

    Summary/Objective The primary responsibilities of the Client Team Representative position is to resolve client/debtor requests received via phone system and if needed, transfer the call to the appropriate team for specific requests requiring additional assistance. In addition, respond to client requests for information regarding account updates or additional information provided. Facilitate the fulfillment of requests received via system from client utilizing email process and internal system. Review client accounts for potential incremental skip work as needed and engage client where applicable for skip work requests. Client Team Representative will be a key contributor in providing exceptional customer service to that fully supports our client relationships. Essential Functions Support and fulfill client and debtor requests via company phone system Answer client and debtor calls accordingly, provide accurate data entry and updates, research and review incoming requests for action needed by operations team Support and fulfill client requests received via assignment system utilizing company system of record and email process (VRM, RepoRoute, Freshdesk) Provide initial review of new addresses provided by client to determine if action is needed Communicate with our clients in clear and precise manner to focused on request fulfillment Communicate results and areas of opportunity to leadership Provide daily, weekly, and monthly reporting to management Competencies Must possess a professional phone demeanor Excellent written and verbal communication skills Ability to work in an ever-changing environment focused on providing exceptional service Knowledge/use of internet and search engines and be capable of conducting internet research to support client, debtor assignment research, company operations, training and potential new projects Education and Experience Associates Degree or equivalent from a two-year college or technical school Bachelors Degree a plus At least one year of call center, customer service or industry-related experience required Multiple phone line experience preferred Working knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel Benefits Competitive compensation package Full suite of medical benefits, including dental, vision, 401k, pet insurance and more! PTO and holidays Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand. Physical Requirements This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic. EEO Statement Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Applicants must be legally authorized to work in the United States
    $37k-48k yearly est. 10d ago

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Fortress may also be known as or be related to Fortress, Fortress Inc, THE FORTRESS and The Fortress.