The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities:
Answer incoming customer calls and provide detail information
Notify customers daily of freight availability
Data entry (domestic and international bills)
Maintain a driver sign in log
Maintain a cash log file
Maintain files in order and as outlined in the operations procedures and policy manual
Perform daily audits on all outbound shipments
Arrive inbound manifest and close out outbound manifest in the AS400
Consistently monitor e-mail request and provide detail information in a timely fashion
Regular and dependable attendance
Prepare in-bond documentation (Smaller stations only)
Acceptance of “containers” and proper documentation (Smaller stations only)
Office cleanliness: vacuum and trash empty (Smaller stations only)
Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
Other duties as assigned
Requirements:
Demonstrated ability to carry out assignments to their completion and meet deadlines
Ability to establish and maintain effective working relationships with employees and managers
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
Ability to handle heavy work load and work well under pressure
Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc)
High school diploma or GED equivalent
Must be able to pass basic hazardous materials training
Skills:
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast paced environment
Strong verbal and written communication skills
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.
Forward Air is an Equal Opportunity employer.
$34k-41k yearly est. Auto-Apply 38d ago
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Material Handler-Stand Up Forklift Operator
Forward Air 4.9
Forward Air job in Union City, CA
Material Handling -Stand Up Forklift Operator Available Schedule: Thursday through Monday, 8:00 AM - 5:00 PM Compensation: $24.00 per hour The Material Handling Agent is responsible for processing, verifying, and shipping materials while maintaining inventory accuracy using warehouse management software. Key duties include loading and unloading freight, conducting cycle counts, labeling shipments, and ensuring compliance with safety and reporting procedures.
Core Responsibilities & Duties:
* Process all aspects of materials using warehouse inventory software
* Label and ship orders according to established procedures for each customer
* Accurately pick and weigh all shipments
* Inspect freight and follow appropriate reporting procedures
* Assist with inventory and cycle counts
* Rotate and re-stock shelves according to inventory procedures
* Verify all inbound and outbound materials
* Provide prompt and accurate customer service
* Arrange and maintain filing and recording systems
* Document monthly activities for period end reporting
* Safely load and unload trailers by utilizing equipment such as hand trucks/pallet jacks and forklifts
* Shrink wrap freight pallets
* Maintain a clean and save working environment
* Other duties as assigned
Job Requirements & Qualifications:
* High school diploma or GED equivalent
* Minimum of 2 years' experience of general warehouse knowledge
* Excellent customer service skills
* Excellent verbal and written communication
* Computer skills, including Microsoft Office products including Word, Excel, Outlook, etc.
* Warehouse Oracle Database Experience is a plus
* Must be able to frequently lift and/or move up to fifty (50) pounds
* Standup forklift required
* Ability to work under minimal supervision
* Ability to establish and maintain effective working relationships with employees and managers
What We Offer:
* Competitive base salary
* Paid time off within the first year of employment, sick time and holidays
* Company provided life insurance
* Health, vision, and dental insurance options
* Commuter benefit plan
* Optional supplemental life insurance
* 401(k)
* Wellness program
* A great place to work with a terrific culture
$24 hourly Auto-Apply 9d ago
Local CDL A P&D Driver
AAA Cooper Transportation, Inc. 4.5
San Jose, CA job
We are immediately hiring a local CDL Class A P&D city driver at our San Jose, CA service center.
Class A CDL P&D Truck Driver
Pay Range:$34-$36.50/hr
Pickup and Delivery (P&D) Drivers operate commercial vehicles with various trailer combinations across intra-state and inter-state routes. This includes travel between company service centers and meet-and-turn points. Drivers may also be responsible for sorting, loading, unloading, and handling freight as needed. The position requires strict adherence to safety, compliance, and performance standards to ensure the efficient and secure transportation of freight.
Key Responsibilities
+ Operate commercial vehicles safely while adhering to all state and federal regulations, including traffic laws, hours of service, and hazmat transportation requirements.
+ Meet DOT medical standards and maintain a valid Medical Examiner's Certificate.
+ Perform pre- and post-trip inspections of company equipment and report any defects.
+ Operate company-provided IT equipment in compliance with policy to record ELD, VIR, trip, and dispatch information.
+ Ensure proper cargo securement to prevent damage during transport.
+ Load, unload, and secure freight as required.
+ Maintain communication with dispatch and adhere to trip scheduling requirements.
+ Exhibit professional conduct and represent the company in a positive manner with customers and team members.
+ Other duties as assigned.
Qualifications
+ Valid Class A Commercial Driver's License (CDL)
+ Valid DOT physical
+ Required endorsements: Hazmat, Tanker, Doubles/Triples
+ Minimum 1 year of tractor-trailer driving experience
+ Driving record reflecting no more than two moving violations in the past three years
+ Ability to read, write, and speak English
+ Must complete company onboarding process, including drug screening, background check, MVR, and PSP review
+ Successful completion of new-hire training, including assessments, driving test, trailer combination test, and forklift test
+ Minimum 21 years of age
Physical Requirements
This position requires but is not limited to the following physical requirements: sitting, standing, walking, bending, kneeling, climbing, material moving, lifting, and reaching.
In addition, this position requires but is not limited to the following cognitive requirements: Maintain situational awareness, read manifests, interpret navigation, and identify shipment labels accurately. Regular and reliable attendance is required.
Working Environment
This position operates in various environments, including indoor docks, enclosed vehicles, and outdoor areas. Work may occur in extreme temperatures, inclement weather, low-light conditions, and around moving equipment or other personnel engaged in freight handling.
Operating Schedule
Days: Monday through Sunday (varies by business needs)
Shifts: AM/PM " schedules are determined by operational requirements and subject to change.
Benefits
+ Health, dental and vision insurance
+ Company Health SavingsAccountcontributions
+ 401k with company match
+ Company-paid & voluntary life insurance
+ Short- & long-termdisability
+ Dependent life Insurance
+ Accidental death & dismemberment insurance
+ Wellness programs
+ Paid holidays
+ Paid vacation
+ Uniforms
+ Weekly direct payroll deposits
+ Safety and performance rewards program
+ Tuition reimbursement program
+ Employeeassistanceprogram
Pay Range: 34.00-36.50 per_hour, General Benefits: High Deductible Health Plan or PPO Health Plan, Prescription Benefits, Dental, Vision & Employee Assistance Program
Health Savings Account (HSA with company match)
Company sponsored Retirement Savings Plan with pre-tax 401K and Roth options; includes company match & vesting schedule.
Employer sponsored Life and Accidental Death & Dismemberment Insurance
Voluntary Employee & Spousal Life Insurance
Voluntary Hospital Indemnity, Short Term Disability, Long Term Disability, Critical Illness and Accident Insurance.
60-180-280 & 360 day pay increases for specified positions.
Paid Time Off-8 paid Holiday's, 1 week PTO in first year of employment with increases based on years of service. Up to 3 personal days per year, pro-rated based on hire date.
Job Requirements
Qualifications
+ Valid Class A Commercial Driver's License (CDL)
+ Valid DOT physical
+ Required endorsements: Hazmat, Tanker, Doubles/Triples
+ Minimum 1 year of tractor-trailer driving experience
+ Driving record reflecting no more than two moving violations in the past three years
+ Ability to read, write, and speak English
+ Must complete company onboarding process, including drug screening, background check, MVR, and PSP review
+ Successful completion of new-hire training, including assessments, driving test, trailer combination test, and forklift test
+ Minimum 21 years of age
Category: DHE Driver
$34-36.5 hourly 7d ago
Sales Territory Manager
AAA Cooper Transportation 4.5
San Jose, CA job
AAA Cooper Transportation is seeking a dynamic and results-driven Sales Territory Manager to lead revenue growth across our full suite of transportation services. This role is ideal for a strategic thinker with a passion for building relationships, identifying opportunities, and driving business success.
Key Responsibilities
Develop and execute territory-specific sales strategies to achieve revenue growth goals.
Identify and pursue new business opportunities through networking, prospecting, and follow-up.
Create, advance, and close opportunities in your sales pipeline.
Manage and grow existing customer accounts to maximize satisfaction and revenue.
Maintain accurate records of sales activities and client interactions.
Leverage CRM and business intelligence tools to guide territory planning.
Stay informed on market trends and competitor activity to refine sales strategies.
Organize and prioritize time effectively through disciplined call cycles and territory management.
Core Competencies
Integrity: Demonstrates ethical behavior in all business dealings.
Curiosity: Proactively seeks knowledge and innovative solutions.
Competence: Delivers consistent performance and results.
Teamwork: Collaborates effectively to achieve shared goals.
Humility: Welcomes feedback and values diverse perspectives.
Qualifications
Proven experience in outside sales, account management, or business development; LTL industry experience preferred.
Bachelor's degree or related field preferred; equivalent experience considered.
Strong communication, negotiation, and presentation skills.
Proficiency in CRM platforms and Microsoft Office Suite.
Valid driver's license with a clean driving record.
Success Factors
Competitive drive and a strong work ethic.
Effective negotiation and closing skills.
Excellent organizational and time management skills.
Analytical mindset with the ability to interpret shipping data and customer needs.
Adaptability and resilience in a fast-paced sales environment.
Benefits and Compensation
Competitive Salary with performance-based incentives.
Comprehensive Insurance Options including Health, Life, Dental, and Vision.
401(k) Retirement Plan with company match.
Employee Stock Purchase Plan to invest in your future.
Skill Development & Career Advancement Opportunities to support your growth.
Paid Holidays and Paid Vacation to maintain work-life balance.
Join AAA Cooper Transportation and be part of a team that values integrity, innovation, and growth. Apply today to take the next step in your sales career!
$91k-133k yearly est. 19d ago
Trailer Mechanic
R+L Carriers 4.3
San Lorenzo, CA job
Trailer Mechanic,
Starting Pay $34.62 - $38.75 hr
Full-Time, Monday - Friday, Various Shifts
PTO available after the first 90 calendar days of employment
and enjoy an excellent benefits package that includes our very own employee resorts
Click here to learn more about our employee resorts
R+L Carriers has an immediate opportunity for Trailer Mechanics at our Oakland, CA Service Center. As a Trailer Mechanic, your responsibilities will include the diagnostic process, repair work, and overall maintenance of our trailers. Click here to learn more about being a Trailer Mechanic
Company Culture
R+L Carriers - Women in Trucking
Requirements:
Experienced in performing safety inspections of equipment and prepare safety documents required by the Federal Motor Carrier Safety Administration (FMCSA), company, and any other Federal, State, or Local regulations
Must be able to Interpret technical manuals
Must have experience in repairing or replacing defective parts, components, or systems
Experience in testing equipment for proper performance and to ensure that the work meets manufacturer's specifications and legislated regulations
Experience in trailer PMs and repairs
Must be able to lift 50lbs
Must own your own tools
Must be dependable
Must be prepared to work in climate situation when needed.
Preferred:
Experience using Cetaris Maintenance Work Order System
Welding
Experience driving yard tractor/trailers
Previous experience working on Class 8 commercial vehicles
Sheet metal and composite panel repair
**We will consider for employment all qualified Applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the County of Los Angeles Fair Chance Ordinance for Employers, and the California Fair Chance Act.
$34.6-38.8 hourly Auto-Apply 3d ago
Warehouse Administrator
Forward Air Services 4.9
Forward Air Services job in Union City, CA
Warehouse Administrator
Available Schedule: Thursday through Friday, 8:00 AM - 5:00 PM
Compensation: $24.00-26.00 per hour
Job Description:
The Warehouse Administrator is responsible for managing administrative tasks within the warehouse, ensuring smooth operations, accurate record-keeping, and effective communication between departments. This role supports warehouse staff, monitors inventory, and maintains compliance with company policies and safety regulations.
Core Responsibilities & Duties:
Maintain accurate records of inventory, shipments, and warehouse transactions.
Process incoming and outgoing orders, ensuring timely and accurate documentation.
Coordinate with suppliers, logistics partners, and internal teams for efficient warehouse operations.
Track inventory levels and report discrepancies to management.
Ensure compliance with safety regulations and company policies.
Assist in scheduling deliveries, managing logistics paperwork, and optimizing warehouse workflows.
Support warehouse staff with administrative needs, including data entry, filing, and correspondence.
Monitor warehouse equipment and supplies, coordinating maintenance and restocking as needed.
Prepare reports related to warehouse performance, stock levels, and shipments.
Address and resolve any administrative issues affecting warehouse operations.
Other duties as assigned.
Qualifications:
High school diploma or equivalent; associate's or bachelor's degree in logistics, supply chain, or a related field preferred.
2+ years of experience in warehouse administration or a similar role.
Proficiency in inventory management systems and Microsoft Office Suite.
Strong organizational, communication, and problem-solving skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Familiarity with logistics and warehouse safety procedures is a plus.
Forward Air is an Equal Opportunity Employer.
$24-26 hourly Auto-Apply 10d ago
Supervisor, Contract Logistics Operations
Forward Air, Inc. 4.9
Forward Air, Inc. job in Union City, CA
The Supervisor, Contract Logistics Operations is responsible for leading day-to-day warehouse operations, ensuring safe, efficient, and accurate execution of inbound, outbound, inventory, and fulfillment activities. They lead front-line warehouse associates and are accountable for operational performance, quality, safety, and customer service within the assigned area or shift. They play a critical role in driving productivity, adherence to standard work, and continuous improvement while supporting customer satisfaction and operational excellence objectives.
Responsibilities:
Supervise daily warehouse activities including receiving, storage, order fulfillment, packing, and shipping.
Coordinate and prioritize work assignments for warehouse associates to meet service, quality, and productivity targets.
Ensure inventory is received, handled, stored, and dispatched safely, accurately, and on time.
Monitor workflow and labor utilization to support efficient operations.
Ensure compliance with all safety, environmental, and operational policies and procedures.
Promote and enforce safe work practices and actively support safety initiatives within the facility.
Ensure adherence to standard work instructions and proper change control processes.
Support audits and compliance activities related to quality and safety standards.
Lead and support problem-solving activities related to service issues, quality defects, and process gaps.
Participate in continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
Identify opportunities to improve efficiency, accuracy, cost control, and service performance.
Ensure standard operating procedures are current and consistently applied.
Respond to operational issues and customer inquiries, making timely decisions to resolve service concerns.
Escalate issues appropriately and collaborate with internal teams to ensure resolution.
Support overall customer satisfaction through consistent, reliable operational execution.
Provide day-to-day leadership, coaching, and direction to warehouse associates.
Support training, onboarding, and skill development for team members.
Reinforce performance expectations, accountability, and teamwork on the floor.
All other duties as assigned to meet evolving business needs.
Qualifications:
Education: High School Diploma or General Education Development (GED)/equivalent required; Associate's degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred.
Experience: 3+ years' warehouse or distribution experience, including supervisory or team lead responsibilities.
Demonstrated ability to supervise frontline teams in a fast-paced operational environment with a focus on inspiration and performance management.
Ability to communicate effectively in English (verbal and written).
Working knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP, i.e. SAP, Oracle, etc.), and reporting/data tools.
Familiarity with inventory management, order fulfillment, and warehouse processes.
Experience with Lean, Six Sigma, or continuous improvement methodologies.
Exposure to quality, environmental, or safety management systems (e.g., ISO standards, OSHA or equivalent).
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings and events.
#LI-KB1 #LI-Onsite
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication
$63k-81k yearly est. 3d ago
Terminal Manager I
Estes Express Lines 4.3
San Jose, CA job
The Terminal Manager reports directly to the District Operations Manager and is responsible for a small transportation terminal. Complexity of the job includes responsibility for up to 60 or more employees while overseeing a diverse range of LTL operations across multiple shifts within a fast-paced environment and within various weather conditions on the dock. This position is responsible to keep freight moving within safety and business guidelines while maintaining strong, positive relationships with customers. The successful candidate will have strong leadership skills and customer service focus so if you are looking for a rewarding and challenging career with opportunity for advancement, Estes is the place for you.
Lead, guide and direct terminal employees to include setting goals, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation
Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion
Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
Develop and deliver internal and external strategies to provide superior service to Estes' customers. Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes' business partners are met
Responsible for the creation and implementation of an annual yearly business plan for the terminal, along with Terminal strategies, Quarterly Business Reviews and Period P&L Analysis
Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for corrections
Manage / oversee all terminal functions to include dock, city operations and scheduling for all timely freight deliveries
Responsible for meeting all the KPI's set forth by the company
Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services
Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities
Act as Company's representative before government agencies or legal representatives
Regular attendance is required.
This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications:
High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred
A minimum of 3 years supervisory experience in the LTL industry preferred
Must have good computer skills ( AS400 and MS Office a plus)
Proven leadership, team building and interpersonal relationship skills
Excellent customer focus
Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees
Possess excellent verbal, written and listening communication skills
Excellent planning and organization skills
Ability to create, implement and monitor training programs
Some traveling required
Must have a strong work ethic and good problem solving skills
Must be willing to work 50 hours/ week average
Must be able to work any shift and in all areas relative to the needs of the terminal and in any weather condition
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
$60k-77k yearly est. Auto-Apply 22h ago
Customer Care Specialist III
Saia 4.4
San Jose, CA job
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.
Position Summary
Delivers escalated support to customers while working closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns. Maintains high standards of accuracy and communication to drive customer satisfaction and operational excellence.
Major Tasks and Responsibilities
* Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
* Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.
* Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
* Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
* Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information.
* Conducts driver check-ins to verify deliveries and address service-related concerns.
* Investigates OS&D exceptions and resolves issues promptly in accordance with company procedures to minimize potential claims.
* Identifies recurring service issues and recommends improvements to enhance the customer experience.
Minimum Qualifications
* Must be at least 18 years of age.
* High school diploma or GED.
* Authorized to work in the United States.
* Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.
Preferred Qualifications
* 5+ years of transportation, customer service, or related experience.
* Working knowledge of Microsoft Office.
Work Conditions and Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Works primarily in a terminal office environment with frequent computer and phone use.
* Sits for extended periods while performing data entry and administrative tasks.
* Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.
* Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.
* Occasionally lifts or carries office supplies or small packages up to 20 pounds.
* May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.
* Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.
Pay Rate: $23.20 - $28.35 per hour, based on experience
Benefits
At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.
Make Your Move
At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$23.2-28.4 hourly Auto-Apply 60d+ ago
Foss Engineer - Richmond, CA
Saltchuk 3.0
Richmond, CA job
JOB PURPOSE/SUMMARY: The primary responsibility of this position is to ensure all vessel machinery, equipment and systems are operated, maintained and repaired in a safe and effective manner. Additionally, as a key member of the Vessel Management Team, the Chief Engineer is to ensure adherence to all Company operational guidelines and planned maintenance programs, and, manage all Engineering Department personnel in their daily duties. ESSENTIAL FUNCTIONS:
Continually maintains a safe work environment on the vessel, implementing Company policies and procedures, and general maritime industry best practice wherever applicable.
Maintains all vessel machinery and systems, including main propulsion, auxiliary power generation, ancillary, deck and cargo handling. Ensures proper operations of control, monitoring and alarm components and systems.
Notifies the Captain and Port Engineer of any abnormal changes in the status of machinery operation.
Performs safe and effective voyage repairs with limited resources and outside support, while working under tight time constraints and in remote geographical locations.
Troubleshoots machinery malfunctions as required and effectively communicates directly with the Captain and Port Engineer and designated shore-side support staff and vendors, to provide timely and relevant information for the diagnoses and repair of vessel machinery and systems.
Responsible for vessel bunkering operations, insuring compliance with established fueling procedures.
Checks and maintains fuel/fluid levels in all tanks within the vessel, takes monthly oil samples for analysis.
Maintains adequate critical spares and general vessel parts inventory levels.
Trains Junior Engineering staff in Company policies, vessel operations, equipment repair and preventative maintenance procedures.
Works as assigned by the Port Engineer for the safe and effective management of shipyard personnel and other vendors, during planned and emergent maintenance and repair periods.
MINIMUM REQUIREMENTS:
Must have a valid QMED endorsement. DDE 4,000 HP license or greater preferred.
Must have a valid TWIC card.
Must have a valid USCG Merchant Mariner Document or Merchant Mariner Credential.
Must be willing to work nights, weekends, and holidays.
Five years of previous experience required in the last 15 years as a Marine Engineer, not less than three years of which must be as a Chief Engineer.
Foss Maritime Company is an Equal Opportunity - Affirmative Action Employer and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities and protected veterans. Foss is a drug-free employer and a participant of the E-Verify Employment Verification Program.
$106k-155k yearly est. 13h ago
Senior Site Manager, Contract Logistics Operations
Forward Air Services 4.9
Forward Air Services job in Union City, CA
The Senior Site Manager, Contract Logistics Operations is responsible for operational oversight of a large/complex contract logistics site, or group of closely related sites, with full accountability for safety, service, financial performance, and employee engagement. They ensure delivery of contractual obligations while driving operational excellence scalability, and sustained performance. They coach site leaders and frontline teams, execute operational strategies, and lead continuous improvement initiatives that drive productivity, quality, cost, and service outcomes. They build strong relationships with customers, employees, and internal partners to support stability, growth, and long-term value creation.
Responsibilities:
Provide overall leadership for site operations, ensuring contractual, financial, safety, and service commitments are achieved.
Lead and align site leadership teams to drive consistent execution and operational discipline.
Translate strategic objectives into executable site-level operating plans.
Ensure facilities operate in a clean, organized, safe, and compliant manner, including adherence to 5S principles.
Own site-level Profit and Loss (P&L) responsibility, including labor, operating expenses, and cost optimization initiatives.
Lead workforce planning, volume forecasting, and capacity management to align resources with demand.
Monitor financial and operational performance, identify trends and variances, and implement corrective actions.
Sponsor and govern site-level capital investment and improvement initiatives.
Establish and govern site performance management systems aligned to safety, quality, delivery, cost, and productivity.
Lead data-driven operational reviews and ensure consistent use of dashboards and KPIs.
Sponsor and prioritize continuous improvement initiatives using LEAN, Six Sigma, and structured problem-solving methodologies.
Ensure improvements are sustained through standard work, training, and operating discipline.
Serve as the senior operational leader for customer relationships at the site level.
Lead executive-level customer reviews, performance discussions, and strategic planning sessions.
Partner with customers to identify operational enhancements, scalability opportunities, and long-term improvements.
Lead, coach, and develop site leadership teams and high-potential talent.
Establish succession plans and leadership development pathways.
Drive a culture of accountability, engagement, and continuous improvement.
Ensure consistent application of performance management, coaching, and employee relations practices.
Champion a strong safety culture and ensure compliance with all regulatory and company requirements. Maintain accountability for safety performance, quality standards, and risk mitigation.
Ensure audits, corrective actions, and compliance activities are executed and sustained.
All other duties as assigned to meet evolving business needs.
Qualifications:
Education: High School Diploma or General Education Development (GED)/equivalent required; Undergraduate degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred.
Certification / Licensure: Lean/Kaizen/Six Sigma certifications preferred.
Experience: 7+ years' progressive experience leading third-party logistics (3PL) or contract logistics operations for large/enterprise customers.
Proven ability to lead large, diverse, and distributed teams and manage complex logistics operations in a high-volume, preferably multi-site environment.
Prior experience engaging with customers directly to conduct business reviews, resolve escalations/conflicts, and participate in the contract renewal/negotiation process.
Strong functional knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP), and reporting/data tools.
Excellent team leadership, development, and coaching/performance management skills.
Excellent analytical, problem-solving, and decision-making skills.
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings, events, and client engagements (up to 30%).
#LI-KB1 #LI-Onsite
$51k-88k yearly est. Auto-Apply 22d ago
Forklift Operator PT
R+L Carriers 4.3
Oakland, CA job
Forklift Operator PT- Starting at $25.73 hr.
Part-Time, Monday - Friday, Various Shifts
PTO available after the first 90 calendar days of employment
and enjoy an excellent benefits package that includes our very own employee resorts
Click here to learn more about our employee resorts
R+L Carriers has an immediate need for Part Time Forklift Operator at our Oakland, CA service center. As a Part Time Forklift Operator, you will be tasked with moving all different types of freight safely in and out of enclosed trailers up to 53' long. You will be operating a forklift on a roofed but non-climate-controlled dock. Click here to learn more about being a Forklift Driver
Company Culture
R+L Carriers - Women in Trucking
Requirements:
Must be able to bend, lift and stoop without difficulty
Ability to read manifests
Ability to read/interact with a computer display
Forklift experience
Must be dependable and able to work in a fast pace environment
Previous forklift exp in a fast-paced environment
Some LTL experiences
Preferred:
**We will consider for employment all qualified Applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the County of Los Angeles Fair Chance Ordinance for Employers, and California Fair Chance Act.
Benefits:R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.
About Us: R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company's growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.
R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
$25.7 hourly Auto-Apply 1d ago
Local Pick Up and Delivery Driver
Central Transport 4.7
Oakland, CA job
Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico.
Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Join Central Transport, a leader in less than truckload freight transportation. Be part of a growing company and a winning team committed to excellence.
We currently have a home daily dayshift local pickup and delivery position available.
What Central Transport Offers You:
Competitive Compensation: New drivers start at $33.50 per hour!
Best and Most Consistent Schedule in the LTL Industry: Early start Monday-Friday with an occasional Saturday.
Industry's Newest Truck Fleet: Drive with confidence and comfort! Our commitment to safety and efficiency is reflected in our investment in the industry's newest truck fleet, providing you with the best tools for success on the road.
Comprehensive Benefits Package
Qualifications:
3 Months of recent tractor-trailer experience.
HazMat and Tanker, or the willingness to obtain within 90 days.
Acceptable motor vehicle record.
No DUI's within the last 5 years (No more than 1 in a lifetime).
Ability to pass a DOT Drug Screen AND hair follicle test.
Ready to drive your career forward with Central Transport? Apply now!
$33.5 hourly Auto-Apply 60d+ ago
Director, Operations - Contract Logistics
Forward Air Services 4.9
Forward Air Services job in Union City, CA
The Director, Operations - Contract Logistics provides strategic and operational leadership across multiple logistics facilities within a defined region, service area, or client cluster. An experienced operations leader with a client-centered approach, they are responsible for driving operational excellence, customer satisfaction, safety, and compliance across the portfolio. With multiple sites reporting to this role, they lead and develop site leaders of all levels to ensure consistent execution. Responsible for multi-site P&L performance, they work closely with customers, commercial teams, and corporate functions to ensure optimal service delivery, continuous improvement, and profitable growth.
Responsibilities:
Provide leadership and oversight for multiple transportation, flow-through, and/or warehouse operations sites.
Ensure consistent execution of operational standards, service level agreements (SLAs), and customer commitments across all sites.
Establish regional strategies that drive safety, service quality, productivity, and operational discipline.
Ensure facilities operate in a clean, organized, safe, and compliant manner.
Own full Profit and Loss (P&L) responsibility for the assigned region or portfolio of facilities.
Develop and execute operating plans that achieve revenue, margin, and operating income targets.
Monitor financial and operational performance across sites, identify trends and variances, and implement corrective actions.
Drive productivity improvements, cost optimization, and margin expansion initiatives across the network.
Ensure effective capital, labor, and asset utilization to maximize return on invested resources.
Serve as a senior point of contact for key customers, managing performance reviews, contractual obligations, and service expectations.
Lead customer engagement related to Key Performance Indicator (KPI) performance, scope changes, pricing discussions, renewals, and issue resolution.
Partner with sales and business development teams to support new business integration and organic growth.
Identify opportunities to expand customer relationships through additional services and solutions.
Ensure compliance with all applicable federal, state, and local regulatory requirements across the portfolio.
Hold site leaders accountable for safety performance, audit results, and risk mitigation plans.
Ensure timely completion and resolution of internal and external audits.
Coach and develop operations leaders, including supervisors, managers, and site managers.
Ensure leadership depth, succession planning and talent development across the organization.
Drive a performance-based culture focused on accountability, engagement, and continuous improvement.
Ensure workforce planning aligns with current operations and future growth requirements.
Review and consolidate weekly and monthly operational and financial performance reporting.
Ensure consistent performance management disciplines across sites, including KPI reviews and action planning.
Act as the primary liaison between field operations and corporate support functions.
All other duties as assigned to meet evolving business needs
Qualifications:
Education: High School Diploma or General Education Development (GED)/equivalent required; Undergraduate degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred.
Certification / Licensure: Lean/Kaizen/Six Sigma certifications preferred.
Experience: 7+ years' progressive experience leading large-scale logistics/supply chain/distribution operations, with multi-site responsibilities and full financial accountability.
Direct working experience in third-party logistics (3PL) and/or contract logistics.
Expert knowledge of the regulatory requirements and industry best practices impacting the logistics and transportation industries.
Experience with implementing and optimizing Distribution Center (DC) processes and technologies.
Proven expertise supporting sales, solution development, and/or new business integration.
Demonstrated ability to lead and inspire cross-functional teams.
Proficient in lean methodologies and tools.
Strong analytical and problem-solving skills; proficient leveraging data to inform decisions and develop solutions.
Excellent communication and interpersonal skills; able to quickly establish trust and communicate complex concepts across diverse audiences.
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
Specialized Technology Skills: Proficiency in Warehouse Management Systems.
Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with frequent travel for related meetings, events, and client engagements.
Forward Air is an Equal Opportunity Employer
#LI-Onsite #LI-LA1
$79k-107k yearly est. Auto-Apply 38d ago
Foss Deckhand/Engineer - Richmond, CA
Saltchuk 3.0
Richmond, CA job
Twitter Linkedin Facebook Google+ Pinterest email The Deckhand/Engineer is responsible under the direction of the Captain and Leverman to assist in the safe and efficient operation and maintenance of the dredge and associated machinery and equipment. The Deckhand/Engineer is responsible for monitoring and tending barge equipment during loads and offloads to include line-handling, operating machinery + conveyor belts, and engine room rounds. During down time the Deckhand/Engineer will assist maintaining equipment to include deck preservation, fabrication, and machinery repair. This is an entry level position with opportunities for advancement.
Minimum Qualifications:
* Organizational and communication skills for effective teamwork.
* Ability to think through unexpected events effectively.
* Ambition, creativity, resolve, common sense and good judgment for effective problem solving.
* Administrative skills to maintain records and inventories.
* Basic computer literacy.
* Must join the Inland Boatmen's Union within 30 days of hire.
* Valid driver's license from State of residence.
* Valid Merchant Mariner Document (MMD) with Ordinary Seaman endorsement (OS)
* Valid Transportation Worker Identification Card (TWIC)
Preferred Qualifications:
* Commercial maritime experience, to include line handling and seamanship.
* Welding/fabrication experience, pipe-fitting.
* Aptitude for operating machinery, previous experience with heavy machinery.
* Basic Hydraulics
* Basic Electrical
* Basic Mechanics
* Basic Rigging
Compensation:
Pay for this position is $41.2582 per hour.
How to Apply:
Ready to set sail with Foss? Submit your application via our careers page. If you need any assistance, please reach out to *****************. We look forward to welcoming you aboard.
Drug Free Workplace:
Foss Maritime Company LLC is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Equal Opportunity Employer:
Foss Maritime Company LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Explore transportation and logistics industry job opportunities from Hawaii to Alaska,
and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today!
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$22k-52k yearly est. 6d ago
Global Sales Director - West
Forward Air, Inc. 4.9
Forward Air, Inc. job in San Francisco, CA
The Global Sales Director will be responsible for developing and executing a sales strategy that will increase revenue and market share for Forward Air. They will be accountable for prospecting, qualifying, and closing new business opportunities while maintaining and growing existing customer relationships. The ideal candidate will have a proven track record of exceeding sales targets in the transportation industry and a strong network of contacts across the country.
Join the Sales team at Forward Air + Omni Logistics, an industry-leading transportation company that is revolutionizing the logistics industry at the perfect time. Our innovative technology, extensive network, and unmatched service capabilities allow us to provide tailored solutions for businesses of all sizes, from local retailers to Fortune 500 companies. We are looking for dynamic sales professionals to join our team and help us continue to grow and expand across the country. With competitive compensation, excellent benefits, and opportunities for career growth, Forward Air + Omni Logistics is the perfect place to advance your sales career and make a lasting impact in the transportation industry. Join us today and be a part of the future of logistics!
Core Responsibilities & Duties:
Develop and execute a sales strategy to meet or exceed sales targets and increase market share in the region
Identify, develop, and qualify new sales opportunities through research, prospecting, and outbound calling
Meet with customers to understand their needs and recommend appropriate transportation solutions that will benefit their business
Build and maintain strong relationships with customers and serve as their main point of contact, providing them with exceptional customer service and ensuring customer satisfaction
Collaborate internally to ensure customer needs are met and expectations are exceeded
Provide accurate and timely reporting of sales activities and customer interactions in the company's CRM system (Salesforce)
Continuously improve product and industry knowledge to stay up-to-date on market trends and competition
Other duties as assigned
Qualifications:
Bachelor's degree in Business, Sales, or a related field (preferred)
5 + years of experience in new business development, preferably in the transportation or logistics industry
Proven track record of achieving sales targets, acquiring and growing new accounts
Excellent communication, negotiation, and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work independently as well as in a team environment
Knowledge of CRM software (Salesforce) and Microsoft Office Suite
Skills:
The ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast paced/high volume sales environment
Forward Air is an Equal Opportunity employer.
#LI-LA1 #LI-Remote
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication
$147k-218k yearly est. 1d ago
Training Captain
Saltchuk 3.0
Oakland, CA job
Twitter Linkedin Facebook Google+ Pinterest email The Training Captain designation is for licensed captains gaining ASD experience or vessel familiarization to qualify for check-off as an operator. Responsible for the execution of vessel assignments including, but not limited to, planning the most efficient and safe operation of the vessel and its crew, implementing the operating plan in a cost-effective manner, and evaluating and reporting the results. It is the responsibility of all Masters to ensure compliance with policies and procedures, requirements and documentation in the AMNAV Safety Management System Manual (SMS). Masters have the specific obligation to ensure that all personnel assigned to vessels are provided with information, instructions and directions necessary for meeting the program objectives of safety, environmental protection and quality service through knowledgeable and competent execution of assigned tasks.
Essential Functions:
* Ensures safe navigation of the vessel at all times.
* Conducts required drills, training, safety meetings and maintains records of such, per company policy.
* Conducts and ensures compliance with vessel maintenance and inspection requirements as prescribed by the company.
* Inspects vessel to ensure conformance with safety standards and maritime regulations.
* Work closely with customers, pilots and appropriate government agencies to ensure the proper performance of the job.
* Ensures prompt and accurate reporting of all equipment failures, illnesses, incidents, accidents and damages.
* Maintains current knowledge of all maritime laws.
* Directs and supervises crew members in safe and productive operation of the vessel, its machinery and equipment.
* Holds crew accountable for their adherence to maritime law, company policies and procedures, and their individual performance/productivity.
* Evaluate all crewmembers in accordance with Company policy and take action as necessary.
Knowledge, Skills, and Abilities:
* Thorough knowledge of vessel handling and navigational skills commensurate with operating assignments.
* Working knowledge of propulsion, auxiliary and deck machinery.
* Must possess strong written and oral communicative skills.
* Must be able to economically supervise all aspects of the operation of the vessel, its cargo and crew.
* Must be able to work independently and without direct supervision.
* Ability to withstand exposure to all weather conditions (rain, ice, snow, heat, wind, heavy seas, etc.)
* Ability to adapt to a variety of schedules and hours
* Able to work weekends, holidays, and at night. Willing to take call outs.
Minimum Requirements:
* Must possess and maintain a USCG Master ************ Oceans or Near Coastal license, Master of Towing, STCW, Radar Endorsement, MMC, and TWIC.
* 5 years experience as a Master or Operating Mate on towing vessels.
* Valid state driver's license.
AmNav is an Equal Opportunity - Affirmative Action Employer and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities and protected veterans. AmNav is a drug-free employer and a participant of the E-Verify Employment Verification Program.
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$49k-79k yearly est. 60d+ ago
Supervisor, Contract Logistics Operations
Forward Air Services 4.9
Forward Air Services job in Union City, CA
The Supervisor, Contract Logistics Operations is responsible for leading day-to-day warehouse operations, ensuring safe, efficient, and accurate execution of inbound, outbound, inventory, and fulfillment activities. They lead front-line warehouse associates and are accountable for operational performance, quality, safety, and customer service within the assigned area or shift. They play a critical role in driving productivity, adherence to standard work, and continuous improvement while supporting customer satisfaction and operational excellence objectives.
Responsibilities:
Supervise daily warehouse activities including receiving, storage, order fulfillment, packing, and shipping.
Coordinate and prioritize work assignments for warehouse associates to meet service, quality, and productivity targets.
Ensure inventory is received, handled, stored, and dispatched safely, accurately, and on time.
Monitor workflow and labor utilization to support efficient operations.
Ensure compliance with all safety, environmental, and operational policies and procedures.
Promote and enforce safe work practices and actively support safety initiatives within the facility.
Ensure adherence to standard work instructions and proper change control processes.
Support audits and compliance activities related to quality and safety standards.
Lead and support problem-solving activities related to service issues, quality defects, and process gaps.
Participate in continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
Identify opportunities to improve efficiency, accuracy, cost control, and service performance.
Ensure standard operating procedures are current and consistently applied.
Respond to operational issues and customer inquiries, making timely decisions to resolve service concerns.
Escalate issues appropriately and collaborate with internal teams to ensure resolution.
Support overall customer satisfaction through consistent, reliable operational execution.
Provide day-to-day leadership, coaching, and direction to warehouse associates.
Support training, onboarding, and skill development for team members.
Reinforce performance expectations, accountability, and teamwork on the floor.
All other duties as assigned to meet evolving business needs.
Qualifications:
Education: High School Diploma or General Education Development (GED)/equivalent required; Associate's degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred.
Experience: 3+ years' warehouse or distribution experience, including supervisory or team lead responsibilities.
Demonstrated ability to supervise frontline teams in a fast-paced operational environment with a focus on inspiration and performance management.
Ability to communicate effectively in English (verbal and written).
Working knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP, i.e. SAP, Oracle, etc.), and reporting/data tools.
Familiarity with inventory management, order fulfillment, and warehouse processes.
Experience with Lean, Six Sigma, or continuous improvement methodologies.
Exposure to quality, environmental, or safety management systems (e.g., ISO standards, OSHA or equivalent).
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings and events.
#LI-KB1 #LI-Onsite
$63k-81k yearly est. Auto-Apply 3d ago
Customer Care Specialist III
Saia 4.4
San Jose, CA job
Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what
going further
is all about.
Position Summary
Delivers escalated support to customers while working closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns. Maintains high standards of accuracy and communication to drive customer satisfaction and operational excellence.
Major Tasks and Responsibilities
Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.
Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information.
Conducts driver check-ins to verify deliveries and address service-related concerns.
Investigates OS&D exceptions and resolves issues promptly in accordance with company procedures to minimize potential claims.
Identifies recurring service issues and recommends improvements to enhance the customer experience.
Minimum Qualifications
Must be at least 18 years of age.
High school diploma or GED.
Authorized to work in the United States.
Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.
Preferred Qualifications
5+ years of transportation, customer service, or related experience.
Working knowledge of Microsoft Office.
Work Conditions and Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works primarily in a terminal office environment with frequent computer and phone use.
Sits for extended periods while performing data entry and administrative tasks.
Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.
Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.
Occasionally lifts or carries office supplies or small packages up to 20 pounds.
May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.
Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.
Pay Rate: $23.20 - $28.35 per hour, based on experience
Benefits
At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.
Make Your Move
At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$23.2-28.4 hourly Auto-Apply 60d+ ago
CDL-A Dedicated Truck Driver
A. Duie Pyle, Inc. 4.5
Ashland, CA job
A. Duie Pyle is seeking an experienced, motivated full-time CDL-A Dedicated Truck Driver in Richmond, VA. You will be driving a day cab tractor pulling a 53' Van or Reefer trailer carrying groceries to various locations in VA, DC and North Carolina.
Why Pyle?
Earn $29.00 per hour
PM Start
Must be able to work Saturday and Sunday with 2 days off during the week
Weekly pay every Friday via direct deposit
Modern day cab tractors
Paid vacation, PTO, and annual holidays
Medical, Dental, Vision and Life Insurance
401(k) with Company Match; Annual Profit Sharing (100% employer paid)
Short Term and Long Term Disability
Wellness Programs for yearly benefits discount
Simply put, Pyle People Deliver. Since 1924, A. Duie Pyle has been family-owned and operated. Built by our core values of integrity, service first, and empathy, we're dedicated to exceptional customer service and empowering our employee's success. If you're ready to build a career with a company that continues to lead the supply chain and logistics industries, we'd love to hear from you.
CDL-A Dedicated Truck Driver qualifications
Valid Class A Commercial Driver's License
Minimum 1 year of recent tractor trailer experience
Currently hold, or obtain, a non-excepted interstate DOT medical card
Must be at least 21 years of age or older
No more than three moving violations and or accidents within the last three years, subject to review
Ability to communicate effectively; must be able to read, write and speak English
Must be able to obtain and maintain TSA security clearance
CDL-A Dedicated Truck Driver responsibilities include, but are not limited to:
Completing deliveries to location(s) based on daily manifest as well as picking up potential returns, as needed
Ensuring the security and safety of the tractor and freight; adhering to all DOT regulations and guidelines
Building relationships through excellent communication with customers and account managers
Completing pre-trip and post-trip vehicle inspections
For a full job description associated with this posting, please contact A. Duie Pyle's Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.