Foundcare jobs

PRIMARY PURPOSE: The Breast Ultrasound Technologist is responsible for performing diagnostic ultrasound procedures in accordance with established protocols to assist in the diagnosis and treatment of patients. This role requires a high level of technical skill, professionalism, and patient care within a fast-paced outpatient healthcare clinic environment. ESSENTIAL DUTIES AND RESPONSIBILITIES Perform diagnostic ultrasound examinations including but not limited to breast ultrasound. Operate ultrasound equipment and adjust controls to obtain optimum imaging as directed by the provider's order. Review patient history and physician's instructions to ensure appropriate diagnostic information is obtained. Position patients and select appropriate imaging techniques to ensure high-quality diagnostic images. Accurately document and label ultrasound images and submit for physician interpretation. Maintain patient confidentiality in accordance with HIPAA regulations. Ensure exam rooms and equipment are clean, stocked, and properly maintained. Communicate effectively with providers and clinical staff regarding exam findings when appropriate. Assist in the development and maintenance of imaging protocols and quality assurance processes. Adhere to all safety, infection control, and quality assurance policies and procedures. Requirements QUALIFICATIONS Education: Graduate of an accredited Diagnostic Medical Sonography program. ARDMS (American Registry for Diagnostic Medical Sonography) certification required (e.g., RDMS, RVT). Current Basic Life Support (BLS) certification. Minimum of one (1) year of clinical breast ultrasound experience. Proficient in performing a variety of ultrasound exams. Strong interpersonal and communication skills. Detail-oriented and capable of working independently. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Ability to work effectively within role: independently and with team members. Ability to maintain patient confidentiality. Ability to organize and complete work in a timely manner. Ability to read, write, and effectively communicate in the English language, with or without the use of auxiliary aids or services. PC proficiency. Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature. Ability to interact and work with diverse populations. PHYSICAL REQUIREMENTS: Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties. Ability to wear personal protective equipment (e.g., facemask, goggles, latex/non-latex gloves) as needed. Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc. Ability to lift and carry objects weighing up to 25 pounds. Full range of body motion required. Position requires reaching, bending, and handling objects with hands and/or fingers, talking and/or hearing, and seeing. Ability to work in a patient care setting with possible exposure to blood and body fluids, communicable diseases, and ability to utilize standard precautions to prevent transmission of diseases. Ability to travel to other FoundCare locations and perform job duties. Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms.

The Credentialing Associate is responsible for all aspects of the privileging and credentialing process for all licensed clinician/providers of the center (i.e. physicians, physician assistants, ARNPs, dentist, dental hygienist, clinical counselors, etc.). In addition, this position is responsible for all communication leading toward insurance panel accreditation for staff and center. They will also provide support in managing all insurance for the health center. Essential Job Responsibilities Administrative/Accreditation Duties: * Research and processes new health plan applications and enrollment for Center and its providers. * Assist in maintaining and monitoring the credentialing and re credentialing process. * Utilize the ECHO/OneApp Pro software database, perform queries, reports and spreadsheets. * Responsible for accuracy and integrity of the credential database. * Provide consistent, accurate, and timely credentialing support to management for the center's accreditation process. * Ensure interpretation and compliance with the appropriate accreditation regulatory agencies on any certifications the organization may decide to pursue. * Communicate with all appropriate internal parties of any existing/available incentive initiatives through Medicaid, Medicare, and Commercial Health plans. * Assist in the completion of Medicare/PECOS and Medicaid Provider Enrollment applications, monitor and follow-up as needed. * Assist in the verification of all information/documentation provided by new applicants, as well as current providers. * Provide support with the onboarding process of all new providers. * Communicate effectively to any inquiries from all departments throughout the agency regarding provider participation, credential status, and by responding in a timely manner. * Assist with the screening and distribution of reports received from contracted health plans. * Assist in the coordination of all additions, terminations, and changes to current agreement with health plans, as appropriate. * Prepare and maintain reports on all accreditation and credentialing activities as required. * Support managements effort to maintain compliance in the documentation standards for verification of all employees credentialing requirements. * Support the coordination of maintaining up to date record keeping for all providers in the various databases, i.e., ECHO and CAQH. * Provide support to management ensuring the credentialing process of the Health Center is fully compliant with HIPAA and Joint Commission guidelines. * Comply with the timely completion of all trainings requirements set by the Health Center Administration Department. Culture of Service: 3 C's Compassion * Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Listen to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions. Competency * Provide services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment * Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed. * Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure prompt and effective response are provided Safety * Ensure proper handwashing according to the Centers for Disease Control and Prevention guidelines. * Understand and appropriately act upon the assigned role in Emergency Code System. * Understand and perform the assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for internal and external contacts is frequent and important. Physical Requirements This work requires the following physical activities: constant writing, sitting, standing, talking in person, talking on the phone, hearing/ visual acuity. Frequent walking and occasional bending, stretching and reaching may be required. Work is performed predominantly in an office setting, with occasional instances of short-distance travel. Other Participates in health center developmental activities as requested. Other duties as assigned.

The Client Support Assistant is responsible for providing support including social interaction, emotional support, client orientation, education of health and social service delivery systems, ensuring positive outcomes and stability. They are responsible for engagement, information, support, and empower those who are eligible for services and would like to receive services from Care Resource. They are responsible for assisting with the intake process by gathering documentation and by providing administrative support in order to expedite service delivery. They will also be responsible for appointment scheduling with clients and for clients as necessary. JOB RESPONSIBILITIES * Welcome clients into the agency and provide orientation/education regarding the agency and its services. * Provide initial HIV/AIDS orientation and education to clients including what to expect from the HIV service delivery system. * Provide initial Medication Assisted Treatment (MAT) orientation and education to clients including what to expect from the MAT program. * Provide initial information regarding applicable County's Service Delivery System and provider options. * Assist with initial client intake, paperwork and applications for financial and medical eligibility. * Assist clients who test positive for HIV in obtaining appropriate care and treatment services. * Assist clients who are interested in enrolling in the MAT program to obtain appropriate care and treatment services. * Help clients to schedule appointments, document assistance with referrals and follow up with providers to ensure clients attend appointments. * Monitor client's adherence to program requirements. * Provide educational support to clients to enhance their knowledge and understanding of medication protocols, side effects and adherence to medical treatment. * Ensure that service providers in the referral network are active, and that formal Memoranda of Understanding and HIPAA Business Associates agreements are executed. * Request information from third parties about clients (proof of income, proof of HIV status, etc.) and verify insurance status (private, Medicaid status, etc.). * Walk clients through initial appointments for care and other entitlements. * Contact clients to verify and/or remind them of appointments with other departments or other agencies. * Conduct periodical Client Satisfaction Surveys, Quarterly Client Advisory Committees or Orientation meetings. * Maintain record keeping requirements and assist with chart reviews for Q/A purposes as requested. * Communicate with clients one to three days before a foreseen hurricane/natural disaster according to emergency plan procedures. * Support appointments scheduling with patients. * Accurately make changes and cancel appointments within CAREWARE, NextGen and other Agency scheduling systems. * Keep current lists of all agency employee contact phone numbers including alternate numbers. * Receive and track e-mails from supervisors that informs of staff absences, including staff covering the absent person's work. * Attend to client's phone calls promptly who are attempting to access services and provide them with accurate and timely information. * Request updates from departmental supervisors to resolve problems with staff schedules to ensure accuracy. * Report on various concerns, complaints and compliments received via phone. * Transfer complaints directly to the supervisor responsible for the area of concern. * Participate in staff training sessions and other meetings as required by the agency and/or the funding sources. * Participate in agency developmental activities as requested. * Assist Manager and other supervisors in the record keeping, organization, follow up of all grants and interventions * Other duties as assigned. Culture of Service: 3 C's Compassion * Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency * Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment * Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed * Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety * Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines. * Understand and appropriately act upon assigned role in Emergency Code System * Understand and perform assigned role in Agency Continuity of Operations Plan (COOP) Contact Responsibility The responsibility for internal and external contacts is frequent and important. Physical Requirements This work requires the following physical activities: frequent sitting, bending, standing, walking, talking in person and talking on the phone. Occasional driving, stretching/reaching and lifting up to 50 lbs. are required. Work usually is performed in an office setting. Other Participates in health center developmental activities as requested. Other duties as assigned.

The Housing Case Manager is responsible for assessing and coordinating Housing Opportunities for Persons with AIDS (HOPWA) and other programs for Care Resource clients. ESSENTIAL JOB RESPONSIBILITIES HOPWA and Other Housing Opportunities Coordination: * Screen and assess new clients for HOPWA services and other forms of housing stability services (e.g. Section 8; Homeless Assistance Programming; Other Housing services) according to the intake schedule. * Complete applications for HOPWA programs and other housing programs. * Determine eligibility for HOPWA programs and other housing programs. * Identify resources and refer applicants to the appropriate housing programs. * Follow up with clients on housing stability (HOPWA and non-HOPWA housing). * Refer clients to Rapid Rehousing program. Caseload Management: * Maintain an average annual active caseload as assigned by manager. * Act as a liaison when required to ensure clients are properly referred to services within agency programs or external services to remove barriers to treatment and care. Service Planning and Documentation: * Ensure all documentation is timely, accurate, legible, and clear. * Empower clients to participate in their treatment planning as needed. * Maintain progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards. * Input client information using electronic data-entry according to agency and departmental guidelines. * Maintain an accurate record on time sheets reflecting time spent working within a program. * Prepare necessary program reports and records as requested by the supervisor and/or manager. Manage Resources: * Maintain comprehensive knowledge of community services to apply knowledge of services to individual client needs. * Support billing through concurrent documentation of services provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, Provider Enterprise, CaseWatch, Service Point, NextGen and Electronic Health records). * Participate in staff training sessions within the timeframes specified and as required by the agency or the funding source. Community Involvement: * Participate in agency developmental activities as requested. * Other duties as assigned. Safety: * Ensure proper hand washing according to the Centers for Disease Control and Prevention guidelines. * Understand and appropriately acts upon assigned role in Emergency Code System. * Understand and perform assigned role in agency's Continuity of Operations Plan (COOP). Culture of Service: 3 C's Compassion * Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Listen to internal or external customers (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions. Competency * Provide services required by following established protocols and when needed, procures additional help to answer questions to ensure appropriate services are delivered. Commitment * Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed. * Prioritize internal or external customer (i.e., patient, client, staff, vendor) requests to ensure prompt and effective responses are provided. Contact Responsibility: The responsibility for internal and external contacts is frequent and important. Physical Requirements: This work requires the following physical activities: constant sitting, walking, hearing and talking in person and talking on the phone. Occasional driving stretching/reaching and standing are required. Work usually is performed in an office setting. Sometimes, work is performed in patients' homes, community agency settings and in hospitals. Other Participates in health center developmental activities as requested. Other duties as assigned.

The Medical Case Manager is responsible for coordinating the assessment and subsequent referrals/access to medical, dental, mental health/substance abuse care, pharmaceutical access, treatment education, and other services needed by Care Resource clients. S/he assists with signing up individuals for insurances under the Affordable Care Act's Insurance Exchanges for the State of Florida, provides education to potentially insured clients and utilizes tools specifically designed to select the best coverage based upon individual's current medical profile including preferred providers, medications, co-pays, deductibles and premiums. ESSENTIAL JOB RESPONSIBILITIES Medical Caseload Management: * Provides outreach and enrollment assistance activities and facilitates enrollment of eligible health center patients and service area residents into affordable health insurance coverage through the Health Insurance Marketplaces, Medicaid, or the Children's Health Insurance Program. * Interaction with clients leads to improved client health. * Creates rapport within client interaction to help each progress in their medical treatment. * Interviews prospective clients to determine individual needs and eligibility for various medical and social services, enrolling them into available community programs. * Coordinates, support and follows up on medical treatments. * Maintains an average annual active caseload as assigned by the supervisor. * Serves as a liaison, coordinator and/or advocate between various co-workers within the Case Management, Medical Care departments or other community medical or agency service provider to remove barriers to treatment/care for clients. * Uses knowledge of individual programs to conduct home visits, hospital visits and one visit with the State of Florida's contracted disease management firm to develop acuity level of care as needed. * Coordinates with physicians for appropriate service mobilization. * Discharge planning from hospitalizations that coordinates post hospital care based upon client needs. * Maintain organized systems of tracking client labs, medication, diagnostic testing, medical, therapy and hospital visits to help clients remain compliant with treatment and service plans; all with the goal of seeing clients progress toward improvements in their lives. * Provides ongoing medication and treatment counseling through use of treatment adherence assessment tools. Treatment and Service Planning and Documentation: * Ensures all documentation is Timely, Accurate, Legible and Clear. * Develops comprehensive, individualized service plans or plans of care. * Monitors clients to assess efficacy of treatment plans and re-assesses and adjusts as necessary. * Empowers clients to participate in their treatment planning. * Maintains treatment plans, progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards. * Input client information using electronic data entry according to agency and departmental guidelines. * Maintains an accurate record on time sheet reflecting time spent in each program worked (e.g. Ryan White 75 hrs, Medicaid Waiver 5 hrs, ACA 10 hrs). * Prepares necessary program reports and records as requested by the supervisor and/or manager. * Coordinates with supervisor when necessary to meet unusual challenges. Manages Resources: * Maintains comprehensive knowledge of community services to apply knowledge of services to individual client needs. * Utilizes knowledge of community programs to help clients understand the different types of medical, insurance and other programs offered under State and Federal Programs as required. * Bills a minimum of six hours in an 8-hour day. * Uses program knowledge to provide clients with information about bill-coverage, services and procedures as required. * Controls, manages, and balances, monthly, the annual budget stipulated by the State of Florida for each appropriate client. * Supports billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, CASEWATCH and client records). * Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source. Community Involvement: Participates in agency developmental activities as requested. Other duties as assigned. Safety Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines. Documents patient's medications correctly, makes sure each patient knows which medicines to take when they are at home and encourages each patient to bring their up-to-date list of medicines every time they visit the doctor. Ensures each new client receives screening for their risk of suicide. Understands and appropriately acts upon assigned role in Emergency Code System Understands and performs assigned role in Agency Continuity of Operations Plan (COOP) JOB SPECIFICATIONS Education: Bachelor's Degree in a behavioral science field like Social Work, Nursing or Psychology is required. Training and Experience: Two years of related experience are required. One year of HIV/AIDS experience is required. HIV/AIDS 104, 500 & 501 and Case Management training provided by the State or County are required within 90 days of hire date. Licenses and/or certifications: Affordable Care Act Certified Application Counselor Certificate required annually. Case Management Medicaid Provider Certification is required. Completed application and fingerprinting submitted to supervisor within 30 days of hire and providership obtained within 90 days of hire if not already Medicaid PAC Waiver Provider. Must score 90% or better on position competencies within 90 days. Job Knowledge and Skills: Bilingual (English Spanish/ English-Creole) is preferred. Computer knowledge should include Microsoft Word and Excel. Good organizational and teamwork skills. Excellent communication, decision making and problem-solving skills. Ability to work with multicultural and diverse population is required. Contact Responsibility: The responsibility for internal and external contacts is frequent and important. Culture of Service: 3 C's Compassion * Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency * Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment * Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed * Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for internal and external contacts is frequent and important. Physical Requirements This work requires the following physical activities: constant sitting, walking, hearing, talking in person and talking on the phone. Occasional driving stretching/reaching and standing are required. Work usually is performed in an office setting. Sometimes, work is performed in client's homes, community agency settings and in hospitals. Other Participates in health center developmental activities as requested. Other duties as assigned. Own transportation required.

The Patient Care Assistant supports the department by providing direct patient care (i.e. clinical and administrative duties). Patient Care Assistant will be cross-trained and expected to perform duties outlined in Track 1 and Track 2. Track 1 - Responsible for completing a variety of medical/administrative related tasks in support of the medical/psychiatric provider. Track 2 - Works with the Behavioral Health, Medical Care & Dental Care Department Interdisciplinary Team to support the medical/psychiatric provider in the provision of clinical and administrative assistance to patients. Essential Job Responsibilities Maintain effective communication with patients in reference to wait time, patient needs, expectations and patient feedback. Escort patients to the different areas within the medical office (check-in/out, lab, exam room). Complete all tasks sent via EHR by the requested timeframe. Ensure compliance with health center's policies and procedures as it relates to medical examination of every patient seen. Administrative Duties - Track 1 Ensure proper and timely check-in of patients and prepare patients for medical examinations. Assists with the coordination of patient flow. Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goal requirements. Schedule follow-up appointments for patients. Timely and accurate documentation. Receive/send documents via fax per provider request. Make phone calls and document in EHR per provider request. Record pertinent information on forms. Administrative Duties - Track 2 Ensure proper and smooth operational flow as it relates to patient visits (i.e. prioritizes patient flow based on medical needs). Ensure proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goal requirements. Review and document patient vital signs in the HER. Update and record patient information in the EHR: * Allergies, reconcile medication list, review immunizations, history forms and other information as required. Prepare and review next day patient schedules & care requirements to maintain patient flow. Assist with the completion of forms as needed: * Women Infant Children (WIC), Pre-operative Surgical, Work Excusal/Return to Work and Proof of Pregnancy * Ensure proper Patient Health Questionnaire-9 (PHQ-9)- Depression screening for risk of suicide for every new and follow up patient. Clinical Duties - Track 1 Collect and accurately documents patient vital signs in the EHR. Report abnormal findings to the Registered Nurse and/or Medical/psychiatric Provider. Prepare venipuncture forms. Prepare Advance Beneficiary Notice (ABN) forms as required and inform patients of any costs associated with lab draws. Prepare and complete lab orders/requisitions. Ensure proper collection, labeling and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing blood. Assist Medical Providers with medical procedures/testing by performing: * Electrocardiogram (EKG's), vision and hearing test, diabetic, foot/monofilament test, fall risk assessment (65 & over), waived testing, results documentation & log Maintenance (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy, Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B). Review visit summary with patient upon discharge by provider. Ensure proper processing and specimens are securely enclosed for transport to lab Clinical Duties - Track 2 Prepare rooms for clinical examination and patient procedures as directed. Ensure materials/supplies/equipment are fully stocked and available. Assist Medical Providers with procedures/testing and ensures proper documentation in medical record: * Pap smear, colposcopy, biopsy, vaginal cultures, pelvic/breast exam, male exam, incision and drainage, throat cultures, nebulizer treatments and other procedures as indicated by the provider. Obtain and review medical records of all diagnostic/lab reports. Collect, transport, disinfect and prepare instruments for sterilization process in accordance with policy and procedure. Perform high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturer's guidelines. Ensure the following are entered in patient EHR: * Chief complaint, history of present illness, problem list, health reminders, patient history, social history, family history, medical/surgical history, and assesses for recent hospitalizations. Perform PHQ-9 Depression screenings. Place orders for the following: * Laboratory testing, standing orders, referrals and update status of any open referrals, new medication and/or medication refills, vaccines and/or injections. Ensure proper ICD-10 coding/charges per diagnosis as per medical provider instructions. Complete pre-visit planning for assigned scheduled patients, 2 days prior to visit. Enter Uniform Data System (UDS) & Healthcare Effectiveness Data and Information Set (HEDIS) measures. Enter self-management goals and plan of care Provide accurate and timely documentation within the same day of intervention and enter other information as requested by providers. Quality Assurance/Compliance Ensure examination rooms are in compliance with Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards. Ensure proper documentation/logging and disposal of medication into the hazardous/black box. Receive training and undergo competency assessments based on evidence-based guidelines and manufacturer instructions for use. Safety/Cleanliness Ensure cleanliness of clinic area and examination rooms Report any cleaning or safety observations to the Registered Nurse and/or Office Manager. Maintain agency guidelines relating to safety, outreach and confidentiality. Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines. Maintain and follow infection control standards and Universal Precautions as per policy and procedure. Provide feedback observations on risk management/safety assessments in work area to Registered Nurse and/or Office Manager. Understand and appropriately act upon assigned role in Emergency Code System. Understand and perform assigned role in Agency Continuity of Operations Plan (COOP). Culture of Service: 3 C's Compassion * Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Listen to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency * Provide services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered. Commitment * Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed. * Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure a prompt and effective response is provided. Contact Responsibility Responsible for internal and external contacts (i.e. working with people in a respectful, sensitive and professional manner) is frequent and important. Physical Requirements This work requires the following physical and sensory activities: constant talking in person, talking on the phone, hearing/ visual acuity and exposure to blood borne pathogens and hazardous materials. Frequent, walking, standing, sitting and bending. Work is performed in office and laboratory setting. Other Participate in health center developmental activities as requested. Other duties as assigned. Travel Requirements and Details: Travel between Care Resource locations as needed. Work Experience: Experience working with behavioral health patients and working knowledge of mental health and substance use disorders, harm reduction, and psychotropic medications. Skills: Bilingual (English-Spanish or English-Haitian Creole) is preferred. Excellent communication skills - oral and written. Computer knowledge (i.e. Microsoft, Electronic Health Records). Organizational, multitasking and teamwork skills are required. Education: High school diploma required. Licenses: Medical Assistant certificate required. Active CPR/BLS (Cardiopulmonary Resuscitation /Basic Life Savings for Health Care Workers) certificate. Two (2) years of related work experience are required. Biomedical Waste, OSHA and phlebotomy certifications are required. Knowledge of the use of opioid overdose reversal (use of naltrexone).

JOB RESPONSIBILITIES Route clients/patients to the appropriate areas within the agency. Answer phones, check and return voice messages in a timely basis. Update patient demographics in agency data system as appropriate. Referrals/Authorization: Verify patient insurance carrier/coverage to ensure proper processing of referrals. Respond to all correspondence and task (via letter, email, faxes) in a timely manner. Record and maintain patient health records in agency's database and other data systems. Process referrals for patient specialist visits including in house specialist and outside providers (via insurance portals, phone calls, etc.) Coordinate appointments for patients with specialists. Ensure updates are made in EHR regarding appointments made for specialist, patient attendance and/or comments, etc. Process additional information requested by insurance companies for authorizations (medical records, documentation from providers, etc.). Assist in authorization denials and appeals on behalf of the patient and document outcomes in record system. Identify alternative solutions, as determined necessary by providers, for denied authorizations. Ensure external 3rd party documentation (i.e. labs, consultation reports, etc.) is collected and entered in the patient's electronic health records (EHR). Ensure proper and timely closing of tasks as it relates to referrals and open orders via EHR. Medical Records: Receive and document medical records requests from outside agencies (Social Security Administration, legal offices, outside providers or patient request) Prepare invoices for payments of medical records request. Prepare medical records as requested by printing from EHR and prepping for faxing or mailing. Ensure documentation for new patients is collected and recorded in patient's electronic health records (EHR). Ensure patient documentation is fully completed and recorded in agency's database. Ensure appropriate assignment to the provider upon receiving records and closure of task by the provider, once the records are obtained. Quality Assurance/Compliance: Assist in ensuring that the medical office (front desk and waiting area) is kept clean and tidy at all times. Ensure online training is current as required (My LearningPointe and other trainings). Ensure that medical operations fully comply with agency and HIPAA requirements. Safety: Ensure proper hand washing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon assigned role in Emergency Code System. Understands and performs assigned role in agency's Continuity of Operations Plan (COOP). Culture of Service: 3 C's Compassion Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone, and nonverbal language. Listen to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring, and understanding of the request and providing appropriate options or resolutions. Competency Provide services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Ensure proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for external contacts is constant and critical. Physical Requirements This work requires the following physical and sensory activities: constant sitting, hearing/ visual acuity, talking in person, and on the phone. Frequent, walking, standing, sitting, and bending. Work is performed in-office setting. Other Participates in health center developmental activities as requested. Other duties as assigned. Job Knowledge and Skills: Bilingual (English Spanish) is preferred. Computer knowledge should include Microsoft Outlook, Word, and Excel. Excellent problem solving, communication, organizational and teamwork skills are required. The ability to work with a multicultural and diverse population is required.

The Receptionist/Dental Clerk is primarily responsible for front desk operations that support the activities of the dental office (documentation, collections, insurance, eligibility, supplies), administrative support, client scheduling, and client reception. Essential Job Responsibilities Administrative Duties Route clients to the appropriate areas within the agency for services. Answer phones, check and return voice messages in a timely manner. Check-in patients for dental/clinical visits. Schedule patient appointments (via telephone and/or in-person) and record in scheduler. Perform patient-reminder phone calls for scheduled appointments daily. Assist patients in the completion of medical/dental intake documentation. Register new patients with appropriate documentation and ensure eligibility criteria for dental services. Respond to correspondences via email and fax in a timely manner. Conduct inventory of all office supplies (i.e. charts, toner, paper) and ensure office is fully stocked. Monitor the front area lobby and keep it clean and safe at all times. Ensure patient documentation is fully completed to satisfy data management system requirements. Ensure proper documentation (i.e. labs, referrals, valid ID) are in the patient's records. Ensure patient records are fully secured at all times (HIPAA compliance). Notify management of licenses, policies, procedures and agency form updates and/or renewals. Assist with the coordination of oral healthcare services on behalf of the patients. Fiscal Duties Collect co-payments, deductibles and other fees for services in the form of cash, checks and credit card. Record daily cash collections on Daily Transaction Log and submit to management. Record service deliveries in agency data system (Nextgen - as appropriate). Verify patient insurance carrier including Ryan White prior to each visit for eligibility of services. Record patient information and service deliveries in Health Center data systems (i.e. Casewatch, NextGen, Provide Enterprise and Intergy). Quality Assurance/Compliance Ensure dental clinic (including staff, volunteers) operations fully comply with Agency and HIPAA requirements. Review patient records monthly for quality assurance compliance. Ensure that online trainings are current as required (UltiPro and other training courses). Assist manager in the training of new staff (peers). Participate in agency developmental activities as requested. Other duties as assigned. Culture of Service: 3Cs Compassion * Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Listen to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassure an understanding of the request and provide appropriate options or resolutions. * Help patients in distress by responding to emergencies. Competency * Provide services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment * Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed. * Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure that prompt and effective responses are provided. Safety Ensure proper handwashing according to the Centers for Disease Control and Prevention guidelines. Comply with Health Center's Policies/Procedures/Protocols as it relates to air or blood borne pathogens. Understand and appropriately act upon the assigned role in the Emergency Code System. Understand and perform assigned roles in the organization's Continuity of Operations Plan (COOP). Maintain agency guidelines relating to safety, outreach and confidentiality. Make sure each patient knows which medicines to take when they are at home. Contact Responsibility The responsibility for external and internal contacts is constant and critical. Physical Requirements This work requires the following physical and sensory activities: constant sitting, hearing/ visual acuity, talking in person and on the phone. Frequent walking, standing, sitting and bending. Work is performed in office and laboratory setting. Minor heavy lifting. Other Participates in health center developmental activities as requested. Other duties as assigned.

Responsible for delivering engaging, effective training programs to staff, clients, volunteers, and community members, supporting the health center's mission. This role focuses on facilitating learning across soft skills, clinical practices, regulatory compliance, patient care, and technology systems. The Training Facilitator collaborates with the Training and Development Specialist, Instructional Designer, and other stakeholders to assess training needs, develop educational materials, deliver sessions, and evaluate outcomes. Essential Job Responsibilities Conduct in-person and virtual training sessions, workshops, and seminars for all staff, clients, volunteers, and community members, to educate participants on specific skills, operational procedures, compliance and all relevant topics. Assist in the onboarding process of new staff by delivering orientation and introductory training courses. Help develop, implement and routinely update training materials including presentations, handouts, handbooks, manuals, online courses, and guides tailored to the needs of the target group, in collaboration with the instructional designer. Ensure that the training materials and delivery methods are inclusive and culturally appropriate for diverse participants, including underrepresented groups and communities. Modify or adjust training methods and materials based on participant needs, feedback, and learning styles to ensure effective learning outcomes. Work with the IT Health trainer to train staff on the use of healthcare technologies such as electronic health records (EHR), medical devices, and software applications to ensure proper usage and documentation practices. Provide practical, hands-on training in clinical procedures, medical equipment operation, simulations and patient care techniques to ensure staff competency. Help design and administer assessments, quizzes, practical evaluations and feedback surveys to measure participant progress and the effectiveness of the training sessions. Partner with department heads and leadership to assess training needs, identify skill gaps, and create customized training plans to address them. Develop specialized training programs to onboard and upskill volunteers, contractors and temporary staff, ensuring they are well-prepared to represent the health center and carry out their roles effectively. Remain updated on new training techniques, adult learning principles, tools, regulation updates and industry trends to enhance training effectiveness, methodologies, and relevance. Deliver training on healthcare regulations, such as HIPAA, OSHA, Joint Commission standards, and other relevant laws and guidelines to ensure all training content complies with company policies, industry standards, and any regulatory or legal requirements. Maintain accurate records of training attendance, participant performance, and feedback for reporting and compliance purposes. Provide follow-up support, resources and mentoring to participants following training sessions to reinforce learning and ensure successful acclimation into their roles. Work Experience: 2+ years of experience in training delivery, clinical or corporate training, education or similar. Experience in healthcare, nonprofit or community-based organizations is highly preferred. Knowledge of healthcare compliance (e.g., HIPAA, Joint Commission) is a huge plus. Proficiency in presentation software (e.g., PowerPoint, Google Slides), e-learning platforms, and virtual training tools (e.g., Zoom, Microsoft Teams, Adobe Connect). Experience with multimedia tools (e.g., Canva, Articulate, iMovie, Audacity) is a plus. Understanding of adult learning principles, community outreach, volunteer management, instructional strategies, and the ability to apply different learning methodologies to engage diverse groups of learners. Problem-solving and adaptability in adjusting training approaches as needed. Experience managing multiple training projects and adjusting to changing priorities. Basic project management skills are beneficial for managing training initiatives effectively, though not required. Travel Requirements and Details: Personal transportation is required. This role involves travel to various locations, including health center sites, training centers, administrative offices, community centers, and partner organizations. Travel may also be required to remote work settings or other locations, depending on the health center's needs, to support training initiatives and operational activities. Physical Requirements This role requires frequent sitting, walking, hearing, and speaking-both in person and on the phone. Occasional driving, stretching/reaching, and standing is also necessary. Training may be delivered in a variety of settings, including classroom environments, community centers, corporate offices, remote or virtual platforms, or client locations. Safety Integrate safety procedures and protocols into training sessions, especially for roles involving physical tasks or hazardous materials-to ensure compliance and promote awareness. Provide materials, simulations, hands-on practice, and resources related to safety best practices, including manuals, guidelines, and access to safety equipment, to reinforce a culture of safety. Ensures proper handwashing and the use of personal protective equipment (PPE), such as gloves, masks, and gowns, in accordance with Centers for Disease Control and Prevention (CDC) guidelines. Deliver training to demonstrate proper ergonomic techniques to reduce the risk of injury. Understand and appropriately act upon assigned roles in the Emergency Code System, including awareness of emergency exits, fire alarms, and first aid kits during training sessions. Understand and perform assigned responsibilities in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for internal and external contacts is frequent. Other Participate in health center developmental activities as requested. Other duties as assigned. Culture of Service: 3 C's Compassion Foster an inclusive learning environment that respects diverse backgrounds, identities, and experiences. Listen attentively to learners' concerns and feedback with empathy and without judgment. Adapts teaching methods to accommodate different learning styles, abilities, and personal circumstances. Demonstrate patience and provide extra support to learners who may need additional time or guidance. Create a safe space where participants feel comfortable asking questions and expressing uncertainty. Follow-up with learners to offer continued support and encourage attention to well-being and mental health. Competency Demonstrate deep subject matter knowledge and stay current with industry trends and developments. Confidently answer questions and provide insight beyond the basics, drawing from experience and expertise. Break down complex concept into clear, relatable terms using logical explanation, examples, and analogies. Engage participants through dynamic presentation styles and varied teaching methods to maintain attention. Manage training sessions effectively, adapting to challenges and ensuring all key topics are covered on time. Provide clear, actionable feedback while maintaining ethical conduct and fostering an inclusive, respectful environment. Commitment Prepare thoroughly for each session, including lesson planning, material readiness, and content customization. Demonstrate genuine investment in learner success by offering personalized support, even beyond scheduled time. Remain accessible to learners, providing follow-up guidance and additional resources as needed. Pursue ongoing professional development to stay current with industry trends and best practices. Respect participants' time by starting and ending sessions punctually and maximizing learning opportunities. Encourage continuous growth and foster a supportive environment built on trust, empathy, and respect.

PRIMARY PURPOSE: Perform clinical and administrative duties under the direction of the Dentist/Chief Dental Officer. Clinical duties may include taking, recording vital signs and medical histories, preparing patients for examination, and assisting the dentist in procedures. Administrate duties may include scheduling/confirming appointments, maintaining medical records, billing, and coding for insurance purposes. ESSENTIAL JOB FUNCTIONS: * Assisting the dentist during a variety of treatment procedures. * Prepares treatment room for patient by following prescribed procedures and protocols this includes asking the patients about their medical history and taking blood pressure and pulse. * Documents dental care services by charting in the patients records. * Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments; Maintains infection control protocol. * Provides materials by selecting, mixing, and placing materials on instruments and in the patient's mouth. * Provides diagnostic information by exposing and developing radiographic studies, pouring, trimming, and polishing study casts. * Ensures operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. * Maintains dental supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. * Conserves dental resources by using equipment and supplies as needed to accomplish job results. * Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient. * Educates patients by giving oral hygiene, plaque control, and postoperative instructions. * Maintains safe and clean working environment by complying with procedures, rules, and regulations. * Communicate all concerns to the dentist. * Accurately file patient information and arrange patient charts and radiographs for the next day's appointments. * Maintain client and family confidentially. * Quick response/accurate data entry to present treatment plans to patients in a short time frame. * Assist with agency fundraising activities as requested, including promoting events, selling tickets, soliciting donations and other task to support events. * Other duties as assigned. Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: * Knowledge of dental procedures. * Ability to orally communicate effectively with others, with or without the use of an interpreter. * Ability to communicate effectively in writing using the English language, with or without the use of auxiliary aids or services. * Possess excellent verbal/written communication skills to communicate with patients and staff, which include superior telephone etiquette. * Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature. * Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members, and community. * Outstanding customer service skills and the ability to interact and work with diverse populations. * Ability to respect the culture, values, and opinions of others. * Clear understanding that FoundCare provides information on educating individuals on safer sex practices which would include but not be limited to, exposure to explicit language, explicit printed material, and descriptions of explicit sexual activities as part of the agency's mission in the prevention and transmission of HIV disease. * Ability to adapt to office policy improvements (office is constantly striving for improved customer care/service). * Ability to handle various special projects on an ongoing basis while addressing daily needs for the department. * Ability to complete projects with minimal directions/instructions. * PC proficient. PHYSICAL REQUIREMENTS: * Physically demanding, high-stress environment. * Ability to endure intermittent or long periods of standing in performance of job duties. * Full range of body motion: Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing. * Ability to lift & carry objects weighing up to 25lbs. * Exposure to blood and body fluids, communicable diseases and utilizing standard precautions to prevent transmission of diseases acquired by contact with blood, body fluids, non-intact skin and mucous membranes. * Ability to travel to other FoundCare locations and perform job duties. * Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. MINIMUM QUALIFICATIONS: * Graduate with a diploma from a Florida board-approval dental assisting school or program in addition to a high school diploma/GED. * Completion of formal training to perform as an expanded functions dental assistant. * Minimum of two (2) years of office experience. * Insurance experience preferred. Salary Description $19-$29 per hour

The Receptionist/Medical Clerk is primarily responsible for front desk operations, administrative support and client reception. JOB RESPONSIBILITIES Route client/patients to the appropriate areas within the agency. Answer phones, check and return voice messages in a timely manner. Assist with front desk duties as required (i.e. Telehealth, phone, or in-person appointment scheduling. Patient reminder calls). Responsible for follow-ups with no show/cancellation appointments. Check patients in for their appointments in a timely manner using the correct events in Electronic Health Record (EHR) Update patient demographic in agency data systems (NextGen, Casewatch, Provide - as appropriate). Ensure photo ID and insurance cards are scanned for all patients. Ensure that all consent forms are signed and scanned into electronic health records. Check patients out at the end of their appointment and provide follow-up appointment details. Provide a Clinical Visit Summary to all patients. Provide access to the Patient Portal (using patient portal pin letters) and instruct the patient to enroll for their benefit. Print and provide information for referrals issued by providers. Ensure patient documentation is completed and recorded in the agency database. Verify patient insurance carrier/coverage prior to visit and ensure accurate billing based on Insurance Verification report or through insurance provider portal/Availity. Respond to correspondence and tasks in a timely manner via patient portal. Record and maintain patient health records in an agency database (i.e. NextGen, Provide) and other data systems and/or patient records as required. Ensure external 3 rd party documentation (i.e. labs, consultations, reports, etc.) is collected, entered in the patient's electronic health records (EHR) via scanning and tasking the provider or resulting the order in the EHR. Comfort patients by anticipating patient anxieties, answering patients' questions, and maintaining the reception area. Conduct inventory of all office supplies (i.e. business/appointment cards, toner, paper) and ensure the office is fully Fiscal Duties: Collect co-payments, deductibles, and balances at time of check-in. Assist supervisor in following up on denials and/or pending claims with 3rd party payors. Address and problem-solve patient billing issues when presented. Quality Assurance/Compliance: Ensure online training is current as required. Ensure that medical operations fully comply with agency and HIPAA requirements. Participate in agency developmental activities as required. Other duties as assigned. Culture of Service: 3 C's Compassion • Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. • Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency • Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment • Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed • Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for external contacts is constant and critical. Physical Requirements This work requires the following physical and sensory activities: constant sitting, hearing/ visual acuity, talking in person and on the phone. Frequent, walking, standing, sitting and bending. Work is performed in office and laboratory setting. Other Participates in health center developmental activities as requested. Other duties as assigned.

The Housing Specialist is responsible for screening, certifying and recertifying clients for City of Miami's Housing Opportunities for People with AIDS (HOPWA) program eligibility. They will properly maintain client caseload documents, act as a liaison between clients, landlords, City of Miami and between Care Resource. ESSENTIAL JOB RESPONSIBILITIES Coordinate with the City of Miami: * Responsible for upholding policies as outlined in the HOPWA Policies and Procedures Manual. * Calculate utility allowances, tenant rent and housing assistance. * Submit packages to the City for client approval and approves moving-in/out when authorization from the City is received. * Investigate alleged incidents of program rule violations and/or abuse by clients or landlords. * Ensure that the re-certification process begins at least ninety to 120 days prior to the expiration of the certification date. * Report to the City of Miami, changes to client's household composition, income, adjustments to rental assistance and client terminations. Coordinates with Landlords * Meet with property owners and interested property owners to review Federal and local HOPWA rules, regulations, program paperwork and secure owner's written agreement to participate in the program when appropriate. * Assist clients with identifying suitable housing, negotiating rental agreements, and reviewing lease for compliance with federal, state and local laws. * Assist tenants and landlords with resolving housing-related issues as appropriate and serve as a liaison between the landlord and the City of Miami HOPWA program. * Request emergency inspections when conditions are considered to be unsafe. * Perform exit walk through to ensure that the client's deposit is returned to client and/or City of Miami upon client's move. Coordinates Housing Services * Maintain an average annual active caseload as required by manager. * Screen, certify and re-certify prospective clients/current clients for entry into or continuation in the HOPWA long-term rental assistance program within program timeframes. * Conduct income verifications and eligibility determinations based on the City requirements for certification/recertification yearly. * Perform client's orientation to the program including rules, expectations, obligations and rights including grievance processes (both Care Resource's and City of Miami's). * Arrange and monitor inspection of properties for clients that are moving in/out, or upon client's request and coordinates annual inspections. * Conduct initial housing stability assessments and develop a housing stability plan in connection with the Ryan White Case management plan. * Act as a liaison between client and Medical Case Manager to ensure client's continued housing stability and access to necessary services. * Make monthly contact with clients to ensure continued client occupancy, well-being and good relationships with landlord and neighbors. * Conduct quarterly home visits to monitor client's housing stability, condition of housing unit, assist the client with reviewing and updating their housing plan. * Prepare chronology and supporting documentation regarding continuation or termination of participation in the program in the event of a program rule violation by either client or landlord. * Maintain progress notes and progress reviews within the client records as specified in the agency policy, program guidelines and performance standards. * Maintain comprehensive knowledge of community services in order to apply knowledge of services to individual client needs. * Support billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including Provide, CareWare, CASEWATCH and client records). OTHER JOB RESPONSIBILITIES: * Attend required meetings and staff training sessions. * Identify housing resources on behalf of clients. * Prepare necessary program reports and records as requested. * Participate in Quality Assurance activities as required. * Participate in agency developmental activities as requested. * Other duties as assigned. Safety: * Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines. * Understand and appropriately act upon assigned role in Emergency Code System. * Understand and performs assigned role in agency's Continuity of Operations Plan (COOP). Culture of Service: 3 C's Compassion Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Requirements REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of Social Work and community resources Ability to communicate effectively with others, with or without the use of an interpreter. Medical terminology, in registration tasks and front desk operations Ability to review, understand and apply concepts presented in training programs, conferences, and/or professional literature. Excellent interpersonal, organizational, and communications skills The ability to multi-task and stay organized. The ability to type 30 words per minute and basic proficiency in computer skills, including proficient use of Outlook, MS Word, and Excel A clear understanding of the FoundCare program and related agencies Experience in medical records and EMR billing systems; medical billing/coding experience; knowledge of community/ insurance programs The ability to provide educational information to individuals about safer sex practices which could include, but is not limited to, exposure to explicit language, explicit printed material, and descriptions of explicit sexual activities, as part of the agency's mission in the prevention and transmission of HIV disease PHYSICAL REQUIREMENTS: Ability to endure short, intermittent, and/or long periods of sitting and/or standing in the performance of job duties. Ability to lift and carry objects weighing 25 pounds or less. Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc. Ability to travel to other FoundCare locations and perform job duties. Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. MINIMUM QUALIFICATIONS: Bachelor Degree required. Minimum of 2 years' experience in clinical settings/FQHC. Cultural sensitivity to diverse populations including the diversity of those infected with HIV and/or at risk of infection. Excellent written and verbal communication skills Valid driver's license, automobile insurance, and a reliable automobile PC proficient Knowledge of community source organizations Bilingual Preferred: English and Haitian Creole/Spanish is highly desirable. Salary Description $21-$23 per hour

Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Strong verbal and written communication skills, including the ability to communicate effectively in the English language, with or without the use of auxiliary aids or services. Excellent organizational and analytical skills, with attention to detail. Strong interpersonal skills. Ability to interact and work with diverse populations. Ability to maintain confidentiality and discretion. Ability to manage multiple tasks with competing deadlines. Ability to review, understand and apply concepts presented in training programs, conferences, and/or professional literature. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Working knowledge of healthcare compliance standards (CMS, HRSA, HIPAA, OIG) preferred. PHYSICAL REQUIREMENTS: Ability to endure short, intermittent, and/or long periods of sitting and/or standing in the performance of job duties. Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc. Ability to lift and carry objects weighing 25 pounds or less. Ability to travel to other FoundCare locations and perform job duties. Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. MINIMUM QUALIFICATIONS: High school diploma, or GED equivalent, required. Associate or Bachelor's degree preferred. Minimum of two (2) years of administrative or compliance experience in a healthcare setting preferred. Familiarity with audit processes or regulatory reporting preferred. Salary Description $40,000 - $50,000

Essential Job Responsibilities: Provides direct patient care (medical care or research). Properly document all patient interactions in the patient's electronic health record (EHR). Electronically enters charges related to patient care in EHR. Identifies and refers patients for current clinical trials (research) Responds and provides input regarding medical management of patient issues presented by clinical research staff regularly. Electronically reviews and signs off on laboratory results and other patient related information in a timely manner Electronically reviews and authorizes prescription refills (when appropriate) in a timely manner Electronically reviews and authorizes Specialist follow up referrals (when appropriate) in a timely manner Electronically documents adherence to the health maintenance/screening guidelines found in Care Resource's Manual of Clinical Care Guidelines, with particular attention to those required for Universal Data Systems (UDS) and other reporting Electronically reviews and signs off on laboratory results and other patient related information in a timely manner. Maintains productivity standard set by management by ensuring appointments slots are filled and accessible for emergency walk-in appointments Provides medical cross-coverage - as required (i.e. internal medicine PCPs will only cross-cover with Family Practice for adult/adolescent patients) Complies with agency's policy as it relates to “External Access to Patients Electronic Health Records” Completes required documents/forms on behalf of patients Promotes agency's ancillary services (i.e. Nutrition, Dental, Psychosocial, Specialty Care) when clinically indicated and appropriate. Conducts special projects as assigned and related to the operations of the Medical Care and/or Research Programs Provides primary care to patients in their homes when necessary Provides primary care to patients in the mobile van at various locations - when required Quality Assurance/Compliance Completes monthly Medical Quality Assurance assessments (QA records review) Complete all required trainings (i.e. UltiPro, Next Gen, etc.). Participate in regular case staffing to discuss procedures and quality assurance with the medical team Culture of Service: 3 C's Compassion Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Ensures proper hand washing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for internal and external contacts is frequent and important. Physical Requirements This work requires the following physical activities: constant sitting, talking in person, talking on the phone, hearing/ visual acuity and exposure to blood borne pathogens. Frequent walking, standing and exposure to hazardous materials. Occasional bending, stretching/reaching and driving may be required. Work is performed in office and medical settings. Other Participates in health center developmental activities as requested. Other duties as assigned.

The Medical Care Services Supervisor is responsible for the supervision and daily operations of the Care Resource Midtown facility; This includes providing support to the Sr. Medical Care Services Manager as needed in the supervision of non-licensed personnel. Provides ongoing Quality Improvement monitoring, ensures safe patient care, and ensures office staff is competent to perform patient care. The Medical Care Services Supervisor directs staff in following established policies and procedures, coordinates patient flow between front and back-office personnel, functions as a liaison for the medical staff and the Sr. Medical Care Services Manager. ESSENTIAL JOB RESPONSIBILITIES Management/Leadership: Understands and participate in the interview, training, development and supervision of staff which includes work allocation and problem resolution. Provide training, guidance and direction to staff ensuring staff perform duties efficiently, timely, and knowledgeably. Foster a positive and supportive work environment by promoting the Health Center's 3 C's of Service: Compassion, Competency, and Commitment. Coordinate and participate in staff meetings and educational activities. Manage relationships with vendors, clearinghouses and payers, ensuring ongoing successful relationships. Oversee daily operations and ensure progress towards departmental goals. Communicate updated policies and procedures to staff. Ensure adequate staffing to support timely patient visits. Maintain open and effective communication with all staff levels. Post assignments and schedule for clinic. Review and authorize payroll and time-off request as needed. Ensure established inventory standards for all supplies and equipment. Resolve operational and personnel issues effectively. Ensure a safe environment for patients and staff. Respond to and resolve patient complaints. Assist SR. Medical Care Services Manager with staff selection, promotion, and performance counseling in accordance with CR policies. Administrative Oversee charge capture and accuracy, including HEDIS and UDS reporting. Work closely with Sr. Medical Care Services Manager, Director of Revenue Cycle and Medical Director(s) to achieve the goal of timely, accurate and complete claims submission. Address escalated questions from clients/patients, staff and insurance companies. Oversee resolution of client/patient billing complaints and the client/patient statement process. Evaluate client/patient financial status and establish payment plans as needed. Ensure payments are submitted via BRINKS daily. Assist with collecting delinquent accounts and monitor payment compliance. Attend internal/external meetings as required. Quality Assurance/Compliance Ensure confidentiality of patient, employee, and organizational information in compliance with HIPAA and internal policies. Prepare for and participate in inspections as required by regulatory agencies. Conduct quality assurance and record reviews for the medical program. Develop and distribute Standard Operating Procedures (SOP) for new protocols and procedures. Mediate disputes involving clients, patients, staff, and visitors. Prepare credentialing and recredentialing for providers. Support planning and implementation of performance improvement plans related to Joint Commission, ACHA and HRSA standard. Provide ongoing training to staff to ensure compliance with safety and quality care standards. Culture of Service: 3 C's Compassion Greet all customers (i.e. patient, client, staff, vendor) with courtesy, eye contact, appropriate tone and body language. Listen attentively and provide appropriate options or resolutions to all customers (i.e. patient, client, staff, vendor). Competency Deliver services in accordance with established protocols and seek assistance when needed to ensure quality service. Commitment Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed. Prioritize customer (i.e. patient, client, staff, vendor) requests to ensure prompt and effective responses are provided. Safety Practice and ensure proper hand washing per CDC guidelines. Understand and fulfill assigned roles in emergency code system and the Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for internal and external contacts is frequent and important. PHYSICAL REQUIREMENTS Frequent sitting, phone use, and computer work. Occasional walking, standing, bending, and driving. Work is performed in an office setting. Other Participate in health center developmental activities as requested. Perform other duties and special projects as assigned.

The Pharmacy Technician will assist pharmacist with dispensing medications, managing inventory, processing prescriptions and providing customer service. They manage insurance claims, label medication and ensure compliance with regulations. This role is essential in maintaining the efficiency and accuracy of the pharmacy. Overview Interact with patients and develop strong patient relationships. In accordance with state and federal regulations, assist the pharmacist, under direct supervision, in the practice of pharmacy. Assist the pharmacist in the performance of other pharmacy department duties in accordance with Care Resource policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information, and process prescriptions. Model and deliver a distinctive positive patient experience. Essential Job Responsibilities Patient Experience Engage patients by greeting them, offering assistance with medication and services. Resolve patient issues and answer non-clinical questions to ensure a positive patient experience. Model and share patient service best practices with all pharmacy team members to deliver a distinctive positive patient experience, to include but not limited to greeting, eye contact, courtesy, etc. in accordance to Care Resources 3 C's. Develop strong relationships with patients to help anticipate patient needs. Operations Under the supervision of the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and Care Resource rules, regulations, and policies. Perform duties as assigned by the Pharmacist-in-Charge (PIC), pharmacists, and Chief Pharmacy Officer, including but not limited to, data entry, filling, labeling prescriptions, and delivery preparation. Assist pharmacist in maintaining operational workflow. Immediately report a prescription error to the pharmacist on duty and adhere to Care Resource policies and procedures in relation to pharmacy errors and the quality assurance program. Follow all Pharmacist-in-Charge guidance around dispensing medications in good faith. Responsible and accountable for registering all related sales in the point-of-sale register by collecting and handling cash, as required. Perform additional payment duties, including but not limited to preparation of deposits, requesting bank reports for account reconciliation, and other tasks assigned by the Pharmacist-in-Charge. Handle telephone calls that do not require personal or clinical attention by the pharmacist, including those to physicians. Assist pharmacist in finding and obtaining payment assistance for patient medications. Process and resubmit claims to third party payers and 340B accurately, in a timely and efficient manner, and perform other clerical duties, as assigned by Pharmacist-in-Charge. Assist and support the pharmacy department on inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals. Maintain knowledge of Care Resource, 340B policies and file claims for shipment overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving pharmaceuticals. Assist Pharmacist-in-Charge (PIC) and other pharmacists in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers to grow market share opportunities. Assist with exterior and interior maintenance of the pharmacy department, by ensuring the pharmacy department is stocked with adequate supplies, clean, neat, an orderly condition and appearance. Comply with all Care Resource policies, procedures and maintain respectful relationships with coworkers. Complete special assignments and other tasks as assigned. Basic Qualifications High school diploma Florida State Technician license PTCB or equivalent technician certification 3-years of related work experience Bilingual Preferred Qualifications Florida State Immunization Certification Retail pharmacy work experience Bilingual in English-Spanish and/or English-Haitian Creole Microsoft Excel - intermediate level Safety Participate in all safety programs which may include assignment to an emergency response team. Act upon assigned role in Emergency Code System Ensure proper hand washing according to Center for Disease Control and Prevention guidelines. Culture of Service: 3 C's Compassion Greets internal or external customer (i.e., patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. Listens to internal or external customers (i.e., patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions. Competency Provides required services by following established protocols and when needed, procures additional help to answer questions ensuring appropriate services are delivered. Commitment Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed. Prioritizes internal or external customer (i.e., patient, client, staff, vendor) requests to ensure prompt and effective response is provided. Other Participates in health center developmental activities as requested. Other duties as assigned. Contact Responsibility: The responsibility for internal external contacts (i.e., dealing with people in a respectful, sensitive, and professional manner) is frequent and important. PHYSICAL REQUIREMENTS This work requires the following physical and sensory activities: constant talking in person, talking on the phone, hearing/ visual acuity and may include exposure to blood borne pathogens and hazardous materials. Frequent, walking, standing, sitting, and bending. Work is performed in office/retail setting.

PRIMARY PURPOSE: The Medical Assistant is responsible for various patient care, technical, and clerical functions. The Medical Assistant is responsible for the clinic patient flow by assisting members of the patient care team and providing a broad range of health care services. As a member of the patient care team, the Medical Assistant is also aware of the psychosocial needs of patients and families. ESSENTIAL JOB FUNCTIONS: Direct Patient Care Responsibilities: Provide patient care under supervision of a Physician, NP, PA, or registered nurse, relative to the patient's age-specific needs and under various conditions. Clerical duties may include scheduling appointments, maintaining medical records, billing and coding for insurance purposes. * Promote the mission, vision and values of FoundCare. * Perform patient rooming, including but not limited to, obtaining and recording vital signs, height, weight, chief complaint, brief relevant history including pain status, allergies, current medication, current pharmacy, required screenings and any other pertinent information for specific age groups. Review care gaps during rooming process and coordinate with Provider to close care gaps. Prepare patient for examination/procedure, as appropriate. * Prepare exam rooms for clinical examinations and assist Provider with medical procedures including those requiring aseptic technique. * Demonstrate knowledge of medications and their correct administration based on age of the patient and patient's clinical condition within scope of practice. * Demonstrate knowledge of vaccines and immunization schedule for age-appropriate patients. * Administer medications and immunizations orally, intramuscularly, subcutaneously and intradermal or by inhalation as ordered by Provider, asking for assistance from RN or Provider if unfamiliar with medication or procedure. * Collect and prepare lab specimen in accordance with the policy and procedures for the Clinical Laboratory Manual. * Maintain standard precautions at all times. * Perform pre-visit planning with Provider and care team to review medical records, close care gaps and promote patient-centered care. * Participate in patient education by providing standardized, structured electronic, written, verbal information to patients regarding procedures, preparation for diagnostic tests, and chronic disease conditions as instructed by RN/Provider. Refer patients who require further teaching interventions to an RN or Provider. * Meet current documentation standards and policies within electronic medical record. * Provide emergency care to patients when necessary, using basic life support and automated defibrillator equipment, maintaining basic CPR certification. * Ensure compliance with all health care regulations, including HIPAA and OSHA. * Provide compassionate support and comfort to patients and families during clinic visits and procedures as needed. * Interact with respect in situations where patient and/or family display anger or distress. Collaborate with RN, Supervisor and/or Provider and involve Integrated Care Consultants when necessary. * Perform other duties as assigned. Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: * Knowledge of Medical Assisting duties. * Proficiency in use of the computer including documentation in EHR software. * Strong organizational and interpersonal skills. * Excellent customer service skills. * Ability to manage multiple and simultaneous responsibilities and to prioritize as it relates to patient care and acuity. * Ability to maintain confidentiality of all medical, financial, and legal information. * Ability to complete work assignments accurately and in a timely manner. * Ability to review, understand, and apply concepts presented in training programs and/or professional literature. * Ability to communicate effectively in the English language, orally, in writing and electronically. * Ability to interact and work with diverse populations. * Ability to handle difficult situations involving patients, Providers or others professionally. PHYSICAL REQUIREMENTS: * Physically demanding, high-stress environment. * Ability to endure intermittent or long periods of standing in performance of job duties. * Full range of body motion: Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing. * Ability to lift & carry objects weighing up to 25lbs. * Exposure to blood and body fluids, communicable diseases and utilizing standard precautions to prevent transmission of diseases acquired by contact with blood, body fluids, non-intact skin and mucous membranes. * Ability to travel to other FoundCare locations and perform job duties. * Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. PROFESSIONAL REQUIREMENTS: * Adhere to dress code, appearance is neat and clean. * Report to work on time and as scheduled. * Maintain patient confidentiality at all times. * Represent FoundCare in a positive and professional manner at all times. * Comply with all organizational policies and standards of care. * Participate in performance improvement and continuous quality improvement activities. * Mandatory attendance at all staff training and in-services. * Complete all required competencies and maintain skill level. MINIMUM QUALIFICATIONS: * High School Diploma or equivalent. * Completion of an accredited Medical Assistant program. * Basic Life Support certification. Salary Description $19 - $22/hr

Essential Job Responsibilities Processes specialty referrals for patient visits including in-house specialists and outside providers via insurance portals, phone calls etc. Ensures proper and smooth operational flow as it relates to patient visit (i.e. prioritizes patient flow based on dental needs) Records and maintains patient's health records in agency's database (i.e. NextGen, Provide Enterprise) as required Coordinates appointments for patients with dental specialists. Ensures proper and timely closing of tasks as it relates to referrals and open orders via EDR. Ensures documentation is timely, accurate, legible and updated in the EDR. Processes additional information requested by insurance companies for authorizations (i.e. medical records, documentation from providers, etc. Assists in authorizations denials and appeals on behalf of the patient and documents outcomes in EDR. Ensures external 3rd party documentation (i.e. labs, consultations report etc.) is collected and entered in the patient's electronic dental records (EDR). Responds to all correspondences and tasks (via letter, email, faxes) in a timely manner. Makes phone calls and documents in patient dental records per Dental Provider's request. Contacts patient for follow-up appointments, rescheduling and referred appointments. Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirement. Prepares and reviews next day's patient schedule and staff & care requirements to maintain patient flow. Assists with the completion of forms as needed. Maintains effective communication with patients in reference to wait time, patient needs and expectations and patient feedback. Completes all tasks sent on behalf of patients by the requested timeframe. Ensures compliance with health center's policies and procedures. Verifies patient insurance carrier/coverage to ensure proper processing of referrals. Maintains control of specialist list and referrals. Clinical Duties Reports referral status and/or treatment plan to the Dental Provider. Reviews visit summary with patient upon discharge by Dental Provider. Enters self-management goals and plan of care. Provides accurate and timely documentation within the same day of intervention and enters other information as requested by Dental Provider. Quality Assurance/Compliance In conjunction with supervisor, ensures dental operations fully comply with agency and HIPAA, Joint Commission and Patient Centered Medical Home requirements. Participates in site visit(s) as well as programmatic audits as required. Ensures that on-line trainings are current as required (UltiPro and other trainings). Culture of Service: 3 C's Compassion * Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Communicates with internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency * Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered. Commitment * Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed. * Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided. Safety Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for internal external contacts (i.e. deal with people in a respectful, sensitive and professional manner) is frequent and important Physical Requirements This work requires the following physical and sensory activities: constant talking in person, talking on the phone, hearing/ visual acuity and exposure to blood borne pathogens and hazardous materials. Frequent, walking, standing, sitting and bending. Work is performed in office setting. Other Participates in health center developmental activities as requested. Other duties as assigned.