Foundcare jobs in West Palm Beach, FL - 44 jobs

Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of patient registration task and front desk operations. Ability to orally communicate effectively with others, with or without the use of an interpreter. Ability to communicate effectively in writing using the English language, with or without the use of auxiliary aids or services. Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature. Clear understanding that FoundCare, provides information on educating individuals on safer sex practices which would include but not be limited to, exposure to explicit language, explicit printed material, and descriptions of explicit sexual activities as part of the agency's mission in the prevention and transmission of HIV disease. Knowledge of community/insurance programs. PC proficiency. PHYSICAL REQUIREMENTS: Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties. Full range of body motion required. Position requires reaching, bending, and handling objects with hands and/or fingers, talking and/or hearing, and sight. Ability to lift and carry objects weighing 25 pounds or less. Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc. Ability to travel to other FoundCare locations and perform job duties. Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. MINIMUM QUALIFICATIONS: High school diploma or GED. Possess 1-2 years of office/clerical skills. Outstanding customer service skills and the ability to interact and work with diverse populations. Capable of high-volume data entry. Experience in medical records and electronic billing systems. Health Insurance experience. Previous cash posting and accounts receivable experience. Salary Description $17-$19 per hour

JOB RESPONSIBILITIES Route clients/patients to the appropriate areas within the agency. Answer phones, check and return voice messages in a timely basis. Update patient demographics in agency data system as appropriate. Referrals/Authorization: Verify patient insurance carrier/coverage to ensure proper processing of referrals. Respond to all correspondence and task (via letter, email, faxes) in a timely manner. Record and maintain patient health records in agency's database and other data systems. Process referrals for patient specialist visits including in house specialist and outside providers (via insurance portals, phone calls, etc.) Coordinate appointments for patients with specialists. Ensure updates are made in EHR regarding appointments made for specialist, patient attendance and/or comments, etc. Process additional information requested by insurance companies for authorizations (medical records, documentation from providers, etc.). Assist in authorization denials and appeals on behalf of the patient and document outcomes in record system. Identify alternative solutions, as determined necessary by providers, for denied authorizations. Ensure external 3rd party documentation (i.e. labs, consultation reports, etc.) is collected and entered in the patient's electronic health records (EHR). Ensure proper and timely closing of tasks as it relates to referrals and open orders via EHR. Medical Records: Receive and document medical records requests from outside agencies (Social Security Administration, legal offices, outside providers or patient request) Prepare invoices for payments of medical records request. Prepare medical records as requested by printing from EHR and prepping for faxing or mailing. Ensure documentation for new patients is collected and recorded in patient's electronic health records (EHR). Ensure patient documentation is fully completed and recorded in agency's database. Ensure appropriate assignment to the provider upon receiving records and closure of task by the provider, once the records are obtained. Quality Assurance/Compliance: Assist in ensuring that the medical office (front desk and waiting area) is kept clean and tidy at all times. Ensure online training is current as required (My LearningPointe and other trainings). Ensure that medical operations fully comply with agency and HIPAA requirements. Safety: Ensure proper hand washing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon assigned role in Emergency Code System. Understands and performs assigned role in agency's Continuity of Operations Plan (COOP). Culture of Service: 3 C's Compassion Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone, and nonverbal language. Listen to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring, and understanding of the request and providing appropriate options or resolutions. Competency Provide services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Ensure proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for external contacts is constant and critical. Physical Requirements This work requires the following physical and sensory activities: constant sitting, hearing/ visual acuity, talking in person, and on the phone. Frequent, walking, standing, sitting, and bending. Work is performed in-office setting. Other Participates in health center developmental activities as requested. Other duties as assigned. Job Knowledge and Skills: Bilingual (English Spanish) is preferred. Computer knowledge should include Microsoft Outlook, Word, and Excel. Excellent problem solving, communication, organizational and teamwork skills are required. The ability to work with a multicultural and diverse population is required.

The Housing Case Manager is responsible for assessing and coordinating Housing Opportunities for Persons with AIDS (HOPWA) and other programs for Care Resource clients. ESSENTIAL JOB RESPONSIBILITIES HOPWA and Other Housing Opportunities Coordination: * Screen and assess new clients for HOPWA services and other forms of housing stability services (e.g. Section 8; Homeless Assistance Programming; Other Housing services) according to the intake schedule. * Complete applications for HOPWA programs and other housing programs. * Determine eligibility for HOPWA programs and other housing programs. * Identify resources and refer applicants to the appropriate housing programs. * Follow up with clients on housing stability (HOPWA and non-HOPWA housing). * Refer clients to Rapid Rehousing program. Caseload Management: * Maintain an average annual active caseload as assigned by manager. * Act as a liaison when required to ensure clients are properly referred to services within agency programs or external services to remove barriers to treatment and care. Service Planning and Documentation: * Ensure all documentation is timely, accurate, legible, and clear. * Empower clients to participate in their treatment planning as needed. * Maintain progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards. * Input client information using electronic data-entry according to agency and departmental guidelines. * Maintain an accurate record on time sheets reflecting time spent working within a program. * Prepare necessary program reports and records as requested by the supervisor and/or manager. Manage Resources: * Maintain comprehensive knowledge of community services to apply knowledge of services to individual client needs. * Support billing through concurrent documentation of services provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, Provider Enterprise, CaseWatch, Service Point, NextGen and Electronic Health records). * Participate in staff training sessions within the timeframes specified and as required by the agency or the funding source. Community Involvement: * Participate in agency developmental activities as requested. * Other duties as assigned. Safety: * Ensure proper hand washing according to the Centers for Disease Control and Prevention guidelines. * Understand and appropriately acts upon assigned role in Emergency Code System. * Understand and perform assigned role in agency's Continuity of Operations Plan (COOP). Culture of Service: 3 C's Compassion * Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Listen to internal or external customers (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions. Competency * Provide services required by following established protocols and when needed, procures additional help to answer questions to ensure appropriate services are delivered. Commitment * Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed. * Prioritize internal or external customer (i.e., patient, client, staff, vendor) requests to ensure prompt and effective responses are provided. Contact Responsibility: The responsibility for internal and external contacts is frequent and important. Physical Requirements: This work requires the following physical activities: constant sitting, walking, hearing and talking in person and talking on the phone. Occasional driving stretching/reaching and standing are required. Work usually is performed in an office setting. Sometimes, work is performed in patients' homes, community agency settings and in hospitals. Other Participates in health center developmental activities as requested. Other duties as assigned.

Provide peer support services as part of a multi-disciplinary team to people with mental health and/or substance use disorders. Service provisions will focus on working with clients to enhance their recovery. Services are provided to individuals, groups, or community resources. Essential Job Responsibilities Provide individualized, ongoing guidance, coaching and support. Provide training in the use of personal and community resources. Assist in developing formal and informal community support. Assist the individual being served by increasing their social support networks of relatives, friends and/or significant others. Offer encouragement in times of crisis. Advocate on behalf of people with behavioral health problems to protect the client's rights and to assist in reducing associated stigma. Work in cooperation with Behavioral Health and Medical teams, family members or significant others involved in the client's recovery plan. Attend Agency staff meetings, Case Conferences, Individual and Group Supervision. Attain established standards of productivity. Observe all rules of confidentiality relating to clinical information and treatment, both internally and when dealing with external agencies and/or individuals. Be responsible for understanding client rights, policy and procedures. Participate in staff training and development. Serve on designated committees within the agency. Always maintain professional standards and observe the guidelines established within the Code of Ethics and Conduct. Perform other related duties as assigned. Culture of Service: 3 C's Compassion * Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Listen to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions. Competency * Provide services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment * Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed * Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Safety Ensure proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understand and appropriately act upon the assigned role in Emergency Code System. Understand and perform assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for internal and external contacts is frequent and important. Physical Requirements This work requires the following physical activities: frequent sitting, bending, standing, walking, talking in person and talking on the phone. Occasional driving, stretching/reaching and lifting up to 50 lbs. are required. Work usually is performed in an office setting. Other Participates in health center developmental activities as requested. Other duties as assigned. Travel Details Travel to community resources will be expected. Skills: * Ability to create positive report with individual with substance use disorder that may be actively using * Being in recovery for more than a year * Knowledge about SUD services in the community * Ability to involve may providers and services with clients * Ability to communicate effectively with all parties involved. Education: High school diploma required. Licenses: Peer Certification will be required within 6 months of hired.

PRIMARY PURPOSE: To serve the immediate health and psychosocial needs of clients by providing information and advice, the Compliance Coordinator supports the Compliance and Risk Department by coordinating administrative and operational functions that ensure FoundCare's adherence to regulatory and accreditation standards. This position assists with audits, reporting, training coordination, policy management, and compliance tracking activities. The role requires strong attention to detail, organization, and confidentiality, serving as a key link between compliance leadership and department operations to maintain readiness for internal and external reviews. ESSENTIAL JOB FUNCTIONS: Systems & Reporting * Maintain and update compliance rosters, exclusion checks, and regulatory tracking logs for employees, vendors, and trainees. * Compile monthly compliance reports and prepare documentation required for audits, reviews, and risk assessments (e.g., FTCA, OSV). * Monitor status of corrective actions and follow-up deliverables related to internal audits or site visits. Training & Education * Coordinate assignment and completion tracking for required compliance training and policies across departments. * Coordinate and document educational sessions, compliance walkthroughs, and onboarding presentations, assisting departments in planning and launching trainings through the compliance platform as needed. * Support staff-education by sharing updates on relevant regulatory changes and compliance findings when directed. Policy & Documentation Management * Upload, organize, and maintain policies and procedures with version control and accuracy. * Support policy lifecycle management by maintaining version control, ensuring accessibility, and coordinating timely updates to departmental SOPs, checklists, and compliance reference materials. * Track policy review dates, coordinate reminders with department leads, and document approvals or revisions in the compliance system. Audit & Monitoring Support * Coordinate and provide administrative assistance for internal audits and monitoring activities across departments (e.g., clinical, operational, HR, and finance). * Collect, organize, and verify documentation required for audit and compliance reviews. * Maintain audit logs and trackers to monitor findings, follow-up items, and completion status. * Support preparation of summary reports, audit packets, and submission materials for internal or external reviewers. * Participate in recordkeeping efforts to ensure readiness for compliance reviews such as FTCA, OSV, or internal monitoring activities. Cross-Departmental & Project Support * Coordinate logistics and documentation for compliance projects or interdepartmental initiatives. * Participate in special projects, internal reviews, and data collection efforts as assigned. * Perform other duties as needed to support cross-departmental collaboration, operational efficiency, and compliance readiness throughout the organization. Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: * Strong verbal and written communication skills, including the ability to communicate effectively in the English language, with or without the use of auxiliary aids or services. * Excellent organizational and analytical skills, with attention to detail. * Strong interpersonal skills. * Ability to interact and work with diverse populations. * Ability to maintain confidentiality and discretion. * Ability to manage multiple tasks with competing deadlines. * Ability to review, understand and apply concepts presented in training programs, conferences, and/or professional literature. * Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). * Working knowledge of healthcare compliance standards (CMS, HRSA, HIPAA, OIG) preferred. PHYSICAL REQUIREMENTS: * Ability to endure short, intermittent, and/or long periods of sitting and/or standing in the performance of job duties. * Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc. * Ability to lift and carry objects weighing 25 pounds or less. * Ability to travel to other FoundCare locations and perform job duties. * Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. MINIMUM QUALIFICATIONS: * High school diploma, or GED equivalent, required. * Associate or Bachelor's degree preferred. * Minimum of two (2) years of administrative or compliance experience in a healthcare setting preferred. * Familiarity with audit processes or regulatory reporting preferred. Salary Description $40,000 - $50,000

The Medical Case Manager is responsible for coordinating the assessment and subsequent referrals/access to medical, dental, mental health/substance abuse care, pharmaceutical access, treatment education, and other services needed by Care Resource clients. S/he assists with signing up individuals for insurances under the Affordable Care Act's Insurance Exchanges for the State of Florida, provides education to potentially insured clients and utilizes tools specifically designed to select the best coverage based upon individual's current medical profile including preferred providers, medications, co-pays, deductibles and premiums. ESSENTIAL JOB RESPONSIBILITIES Medical Caseload Management: Provides outreach and enrollment assistance activities and facilitates enrollment of eligible health center patients and service area residents into affordable health insurance coverage through the Health Insurance Marketplaces, Medicaid, or the Children's Health Insurance Program. Interaction with clients leads to improved client health. Creates rapport within client interaction to help each progress in their medical treatment. Interviews prospective clients to determine individual needs and eligibility for various medical and social services, enrolling them into available community programs. Coordinates, support and follows up on medical treatments. Maintains an average annual active caseload as assigned by the supervisor. Serves as a liaison, coordinator and/or advocate between various co-workers within the Case Management, Medical Care departments or other community medical or agency service provider to remove barriers to treatment/care for clients. Uses knowledge of individual programs to conduct home visits, hospital visits and one visit with the State of Florida's contracted disease management firm to develop acuity level of care as needed. Coordinates with physicians for appropriate service mobilization. Discharge planning from hospitalizations that coordinates post hospital care based upon client needs. Maintain organized systems of tracking client labs, medication, diagnostic testing, medical, therapy and hospital visits to help clients remain compliant with treatment and service plans; all with the goal of seeing clients progress toward improvements in their lives. Provides ongoing medication and treatment counseling through use of treatment adherence assessment tools. Treatment and Service Planning and Documentation: Ensures all documentation is Timely, Accurate, Legible and Clear. Develops comprehensive, individualized service plans or plans of care. Monitors clients to assess efficacy of treatment plans and re-assesses and adjusts as necessary. Empowers clients to participate in their treatment planning. Maintains treatment plans, progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards. Input client information using electronic data entry according to agency and departmental guidelines. Maintains an accurate record on time sheet reflecting time spent in each program worked (e.g. Ryan White 75 hrs, Medicaid Waiver 5 hrs, ACA 10 hrs). Prepares necessary program reports and records as requested by the supervisor and/or manager. Coordinates with supervisor when necessary to meet unusual challenges. Manages Resources: Maintains comprehensive knowledge of community services to apply knowledge of services to individual client needs. Utilizes knowledge of community programs to help clients understand the different types of medical, insurance and other programs offered under State and Federal Programs as required. Bills a minimum of six hours in an 8-hour day. Uses program knowledge to provide clients with information about bill-coverage, services and procedures as required. Controls, manages, and balances, monthly, the annual budget stipulated by the State of Florida for each appropriate client. Supports billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, CASEWATCH and client records). Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source. Community Involvement: Participates in agency developmental activities as requested. Other duties as assigned. Safety Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines. Documents patient's medications correctly, makes sure each patient knows which medicines to take when they are at home and encourages each patient to bring their up-to-date list of medicines every time they visit the doctor. Ensures each new client receives screening for their risk of suicide. Understands and appropriately acts upon assigned role in Emergency Code System Understands and performs assigned role in Agency Continuity of Operations Plan (COOP) JOB SPECIFICATIONS Education: Bachelor's Degree in a behavioral science field like Social Work, Nursing or Psychology is required. Training and Experience: Two years of related experience are required. One year of HIV/AIDS experience is required. HIV/AIDS 104, 500 & 501 and Case Management training provided by the State or County are required within 90 days of hire date. Licenses and/or certifications: Affordable Care Act Certified Application Counselor Certificate required annually. Case Management Medicaid Provider Certification is required. Completed application and fingerprinting submitted to supervisor within 30 days of hire and providership obtained within 90 days of hire if not already Medicaid PAC Waiver Provider. Must score 90% or better on position competencies within 90 days. Job Knowledge and Skills: Bilingual (English Spanish/ English-Creole) is preferred. Computer knowledge should include Microsoft Word and Excel. Good organizational and teamwork skills. Excellent communication, decision making and problem-solving skills. Ability to work with multicultural and diverse population is required. Contact Responsibility: The responsibility for internal and external contacts is frequent and important. Culture of Service: 3 C's Compassion • Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. • Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency • Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment • Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed • Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for internal and external contacts is frequent and important. Physical Requirements This work requires the following physical activities: constant sitting, walking, hearing, talking in person and talking on the phone. Occasional driving stretching/reaching and standing are required. Work usually is performed in an office setting. Sometimes, work is performed in client's homes, community agency settings and in hospitals. Other Participates in health center developmental activities as requested. Other duties as assigned. Own transportation required.

The Patient Care Assistant supports the department by providing direct patient care (i.e. clinical and administrative duties). Patient Care Assistant will be cross-trained and expected to perform duties outlined in Track 1 and Track 2. Track 1 - Responsible for completing a variety of medical/administrative related tasks in support of the medical/psychiatric provider. Track 2 - Works with the Behavioral Health, Medical Care & Dental Care Department Interdisciplinary Team to support the medical/psychiatric provider in the provision of clinical and administrative assistance to patients. Essential Job Responsibilities Maintain effective communication with patients in reference to wait time, patient needs, expectations and patient feedback. Escort patients to the different areas within the medical office (check-in/out, lab, exam room). Complete all tasks sent via EHR by the requested timeframe. Ensure compliance with health center's policies and procedures as it relates to medical examination of every patient seen. Administrative Duties - Track 1 Ensure proper and timely check-in of patients and prepare patients for medical examinations. Assists with the coordination of patient flow. Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goal requirements. Schedule follow-up appointments for patients. Timely and accurate documentation. Receive/send documents via fax per provider request. Make phone calls and document in EHR per provider request. Record pertinent information on forms. Administrative Duties - Track 2 Ensure proper and smooth operational flow as it relates to patient visits (i.e. prioritizes patient flow based on medical needs). Ensure proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goal requirements. Review and document patient vital signs in the HER. Update and record patient information in the EHR: * Allergies, reconcile medication list, review immunizations, history forms and other information as required. Prepare and review next day patient schedules & care requirements to maintain patient flow. Assist with the completion of forms as needed: * Women Infant Children (WIC), Pre-operative Surgical, Work Excusal/Return to Work and Proof of Pregnancy * Ensure proper Patient Health Questionnaire-9 (PHQ-9)- Depression screening for risk of suicide for every new and follow up patient. Clinical Duties - Track 1 Collect and accurately documents patient vital signs in the EHR. Report abnormal findings to the Registered Nurse and/or Medical/psychiatric Provider. Prepare venipuncture forms. Prepare Advance Beneficiary Notice (ABN) forms as required and inform patients of any costs associated with lab draws. Prepare and complete lab orders/requisitions. Ensure proper collection, labeling and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing blood. Assist Medical Providers with medical procedures/testing by performing: * Electrocardiogram (EKG's), vision and hearing test, diabetic, foot/monofilament test, fall risk assessment (65 & over), waived testing, results documentation & log Maintenance (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy, Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B). Review visit summary with patient upon discharge by provider. Ensure proper processing and specimens are securely enclosed for transport to lab Clinical Duties - Track 2 Prepare rooms for clinical examination and patient procedures as directed. Ensure materials/supplies/equipment are fully stocked and available. Assist Medical Providers with procedures/testing and ensures proper documentation in medical record: * Pap smear, colposcopy, biopsy, vaginal cultures, pelvic/breast exam, male exam, incision and drainage, throat cultures, nebulizer treatments and other procedures as indicated by the provider. Obtain and review medical records of all diagnostic/lab reports. Collect, transport, disinfect and prepare instruments for sterilization process in accordance with policy and procedure. Perform high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturer's guidelines. Ensure the following are entered in patient EHR: * Chief complaint, history of present illness, problem list, health reminders, patient history, social history, family history, medical/surgical history, and assesses for recent hospitalizations. Perform PHQ-9 Depression screenings. Place orders for the following: * Laboratory testing, standing orders, referrals and update status of any open referrals, new medication and/or medication refills, vaccines and/or injections. Ensure proper ICD-10 coding/charges per diagnosis as per medical provider instructions. Complete pre-visit planning for assigned scheduled patients, 2 days prior to visit. Enter Uniform Data System (UDS) & Healthcare Effectiveness Data and Information Set (HEDIS) measures. Enter self-management goals and plan of care Provide accurate and timely documentation within the same day of intervention and enter other information as requested by providers. Quality Assurance/Compliance Ensure examination rooms are in compliance with Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards. Ensure proper documentation/logging and disposal of medication into the hazardous/black box. Receive training and undergo competency assessments based on evidence-based guidelines and manufacturer instructions for use. Safety/Cleanliness Ensure cleanliness of clinic area and examination rooms Report any cleaning or safety observations to the Registered Nurse and/or Office Manager. Maintain agency guidelines relating to safety, outreach and confidentiality. Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines. Maintain and follow infection control standards and Universal Precautions as per policy and procedure. Provide feedback observations on risk management/safety assessments in work area to Registered Nurse and/or Office Manager. Understand and appropriately act upon assigned role in Emergency Code System. Understand and perform assigned role in Agency Continuity of Operations Plan (COOP). Culture of Service: 3 C's Compassion * Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Listen to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency * Provide services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered. Commitment * Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed. * Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure a prompt and effective response is provided. Contact Responsibility Responsible for internal and external contacts (i.e. working with people in a respectful, sensitive and professional manner) is frequent and important. Physical Requirements This work requires the following physical and sensory activities: constant talking in person, talking on the phone, hearing/ visual acuity and exposure to blood borne pathogens and hazardous materials. Frequent, walking, standing, sitting and bending. Work is performed in office and laboratory setting. Other Participate in health center developmental activities as requested. Other duties as assigned. Travel Requirements and Details: Travel between Care Resource locations as needed. Work Experience: Experience working with behavioral health patients and working knowledge of mental health and substance use disorders, harm reduction, and psychotropic medications. Skills: Bilingual (English-Spanish or English-Haitian Creole) is preferred. Excellent communication skills - oral and written. Computer knowledge (i.e. Microsoft, Electronic Health Records). Organizational, multitasking and teamwork skills are required. Education: High school diploma required. Licenses: Medical Assistant certificate required. Active CPR/BLS (Cardiopulmonary Resuscitation /Basic Life Savings for Health Care Workers) certificate. Two (2) years of related work experience are required. Biomedical Waste, OSHA and phlebotomy certifications are required. Knowledge of the use of opioid overdose reversal (use of naltrexone).

Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Ability to respect the culture, values, and opinions of clients/patients/staff. Outstanding customer service skills and the ability to interact and work with diverse populations. Ability to incorporate culturally sensitive best practices within provision of services. Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences, with or without the use of an interpreter. Ability to communicate effectively verbally and in writing in the English language, with or without the use of auxiliary aids or services. Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature. Ability to interpret, adapt, and apply guidelines and procedures. Ability to complete projects with minimal directions/instructions. Ability to handle various special projects on an ongoing basis while addressing daily needs of the department. Good computer skills and ability to learn new computer systems, including changing electronic health records (EHR) and proficiency in Microsoft Office Suite (Word, Excel, Outlook, Power Point). Ability to orally communicate effectively with others and to work as part of an integrated team. Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public. Ability to provide psychoeducation on different topics related to behavioral health including prevention and transmission of Sexually Transmitted Diseases, including HIV, Hepatitis diseases. Knowledge of common safety hazards and precautions. Ability to use good reasoning and judgment and to react calmly in emergency situations. Skill in developing and maintaining clinical quality assurance. Skill in identifying and resolving problems. Basic knowledge about the impact of chronic illnesses and illnesses in general on behavioral health. Knowledge of Integrated Behavioral Health in the community healthcare system. Knowledge of federal, state, and county regulations for FQHCs is a plus. PHYSICAL REQUIREMENTS: Physically demanding, high-stress environment. Ability to endure short, intermittent, or long periods of sitting and/or standing in performance of job duties. Full range of body motion. Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing. Ability to lift & carry objects weighing up to 25lbs. Accomplish job duties using various types of equipment/supplies, e.g., pens, pencils, calculators, computer keyboard, telephone, etc. Ability to travel to other FoundCare locations and perform job duties. Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. MINIMUM QUALIFICATIONS: Master's degree in Mental Health Counseling, Social Work, and/or equivalent from an accredited graduate school in the US/Canada. Possess current and valid license in the state of Florida (LCSW/LMFT/LMHC). Minimum of one (1) year of experience in a clinical setting or office, or equivalent combination of training and experience. Familiarity and comfort working with issues related to homelessness, substance abuse, mental health diagnoses, and history of trauma. PC proficiency. Experience in the following areas: biopsychosocial assessment, individual therapy, group therapy, short-term, evidence-based counseling, and crisis intervention. PREFERRED QUALIFICATIONS: Experience in Electronic Health Record (EHR) systems. Bilingual (English and Haitian Creole/Spanish) Salary Description $60k - $80k per year

PRIMARY PURPOSE: The dental hygienist will provide oral care such as debridement, hand scaling, and regular cleanings to patients and provide them with information to assist with developing and maintaining good oral health. ESSENTIAL JOB FUNCTIONS: * Delivers direct patient care to patients as assigned, using established dental hygienist procedures. * Performs patient triage and initiates patient care as appropriate for walk-in patients once a dentist conducts an initial comprehensive oral exam. * Develops and implements individualized dental care plans for patients according to periodontal diagnosis from dentist. * Assesses the nature and extent of dental, periodontics and associated conditions and pathology in dental outpatients. * Assesses dental condition and needs of patient by analyzing medical records and prescribed protocol to formulate effective therapeutic treatment plans. * Uses patient screening procedures to include medical history review, dental charting and periodontal charting. * Takes patient vital signs as required. * Documents dental history or chief complaint of patient. * Records and reports pertinent observations and patient reactions to dental staff, as appropriate. * Performs routine treatment procedures, such as cleaning, polishing, x-rays, application of sealants and fluorides, and related procedures. * Assists with or institutes emergency measures for sudden adverse developments during treatment of patients. * Communicates technical information to non-technical personnel. * Sets up and prepares dental equipment and instrumentation in accordance with established regulations and guidelines. * Assists in preparation of patient care areas and in the patient admission, transfer, and discharge process, as required. * Prepares reports and assists as required with patient reception, telephone calls, routine triage and other office duties. * Performs patient education, discharge planning and patient/family teaching under the supervision of a qualified dentist. * Quick response/accurate data entry to present treatment plans to patients in a short time frame. * Communicates all concerns to the dentist. * Assists with agency fundraising activities as requested, including promoting events, selling tickets, soliciting donations, and other tasks to support events. * Other duties as assigned. This position will work on the FoundCare Dental Mobile Unit. Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: * Knowledge of dental hygienist procedures. * Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members, and community. * Ability to orally communicate effectively with others, with or without the use of an interpreter. * Ability to communicate effectively in writing using the English language, with or without the use of auxiliary aids or services. * Outstanding customer service and the ability to interact and work with diverse populations. * Ability to respect the culture, values, and opinions of others. * Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature. * Ability to adapt to office policy improvements (office is constantly striving for improved customer care/service). * Clear understanding that FoundCare provides information on educating individuals on safer sex practices, which would include but not be limited to, exposure to explicit language, explicit printed material, and descriptions of explicit sexual activities as part of the agency's mission in the prevention and transmission of HIV disease. * Ability to maintain client and family confidentially. * PC proficient. PHYSICAL REQUIREMENTS: * Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties. * Full range of body motion: Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing. * Ability to lift & carry objects weighing up to 25lbs. * Exposure to blood, bodily fluids, and communicable diseases. * Ability to utilize standard precautions to prevent transmission of diseases acquired by contact with blood, bodily fluids, non-intact skin, and mucous membranes. * Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc. * Ability to travel to other FoundCare locations and perform job duties. * Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. MINIMUM QUALIFICATIONS: * Required Education and Experience: Associate degree from accredited dental hygiene program or equivalent number of years of experience, plus three (3) years of experience as a dental hygienist. Knowledge and understanding of dental surgery and associated procedures, terminology, and techniques. * Preferred Education and Experience: Bachelor's degree from accredited dental hygiene program or in directly related clinical field. Knowledge of federal, state, and institutional regulations and guidelines for the provision of dental outpatient services. * Additional Eligibility Qualifications: Valid dental hygiene license and current CPR certification. Salary Description $38 - $41/hr

Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Proficiency in use of the computer including documentation in EHR software. Strong organizational and interpersonal skills. Excellent customer service skills. Ability to manage multiple and simultaneous responsibilities and to prioritize as it relates to patient care and acuity. Ability to maintain confidentiality of all medical, financial, and legal information. Ability to complete work assignments accurately and in a timely manner. Ability to review, understand, and apply concepts presented in training programs and/or professional literature. Ability to communicate effectively in the English language, orally, in writing and electronically. Ability to interact and work with diverse populations. Ability to handle difficult situations involving patients, Providers or others professionally. PHYSICAL REQUIREMENTS: Physically demanding, high-stress environment. Ability to endure intermittent or long periods of standing in performance of job duties. Full range of body motion: Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing. Ability to lift & carry objects weighing up to 25lbs. Exposure to blood and body fluids, communicable diseases and utilizing standard precautions to prevent transmission of diseases acquired by contact with blood, body fluids, non-intact skin and mucous membranes. Ability to travel to other FoundCare locations and perform job duties. Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. PROFESSIONAL REQUIREMENTS: Adhere to dress code, appearance is neat and clean. Report to work on time and as scheduled. Maintain patient confidentiality at all times. Represent FoundCare in a positive and professional manner at all times. Comply with all organizational policies and standards of care. Participate in performance improvement and continuous quality improvement activities. Mandatory attendance at all staff training and in-services. Complete all required competencies and maintain skill level. MINIMUM QUALIFICATIONS: High School Diploma or equivalent. Completion of an accredited Medical Assistant program. Basic Life Support certification. Salary Description $19 - $22 per hour

Requirements REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Ability to mentor and develop team members. Excellent organization and communication skills. Ability to multitask. Ability to keep accurate and timely notes and documentation. Ability to comprehend and apply information from training programs, conferences, and professional literature. Ability to communicate effectively in writing using the English language, with or without the use of auxiliary aids or services. Effective interpersonal skills to maintain rapport with clients, staff, and members of the community. Ability to interact and work with diverse populations. Awareness that FoundCare provides comprehensive health education, which may involve exposure to explicit content as part of the agency's mission. PC proficient. Proficiency in communication technologies, EMR use (EPIC desired), and reporting. PHYSICAL REQUIREMENTS: Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties. Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone. Ability to lift and carry objects weighing 25 pounds or less. Ability to travel to other FoundCare locations and perform job duties. Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. MINIMUM QUALIFICATIONS: Bachelor's degree from an accredited institution is required. Minimum of two (2) to three (3) years in a leadership role. Previous work experience with educating, mentoring, and developing team members. Minimum of two (2) to three (3) years of clinical experience in clinical practice, hospital, or community resource setting. Previous EMR experience (EPIC is preferable). PREFERRED QUALIFICATIONS: Medical Assistant Certification, Social Services Coordinator Previous Chronic Care Coordination experience or social services experience Local knowledge and experience working with connections in community healthcare and available social resources. Salary Description $60k - $75k per year

PRIMARY PURPOSE: The Breast Ultrasound Technologist is responsible for performing diagnostic ultrasound procedures in accordance with established protocols to assist in the diagnosis and treatment of patients. This role requires a high level of technical skill, professionalism, and patient care within a fast-paced outpatient healthcare clinic environment. ESSENTIAL DUTIES AND RESPONSIBILITIES Perform diagnostic ultrasound examinations including but not limited to breast ultrasound. Operate ultrasound equipment and adjust controls to obtain optimum imaging as directed by the provider's order. Review patient history and physician's instructions to ensure appropriate diagnostic information is obtained. Position patients and select appropriate imaging techniques to ensure high-quality diagnostic images. Accurately document and label ultrasound images and submit for physician interpretation. Maintain patient confidentiality in accordance with HIPAA regulations. Ensure exam rooms and equipment are clean, stocked, and properly maintained. Communicate effectively with providers and clinical staff regarding exam findings when appropriate. Assist in the development and maintenance of imaging protocols and quality assurance processes. Adhere to all safety, infection control, and quality assurance policies and procedures. Requirements QUALIFICATIONS Education: Graduate of an accredited Diagnostic Medical Sonography program. ARDMS (American Registry for Diagnostic Medical Sonography) certification required (e.g., RDMS, RVT). Current Basic Life Support (BLS) certification. Minimum of one (1) year of clinical breast ultrasound experience. Proficient in performing a variety of ultrasound exams. Strong interpersonal and communication skills. Detail-oriented and capable of working independently. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Ability to work effectively within role: independently and with team members. Ability to maintain patient confidentiality. Ability to organize and complete work in a timely manner. Ability to read, write, and effectively communicate in the English language, with or without the use of auxiliary aids or services. PC proficiency. Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature. Ability to interact and work with diverse populations. PHYSICAL REQUIREMENTS: Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties. Ability to wear personal protective equipment (e.g., facemask, goggles, latex/non-latex gloves) as needed. Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc. Ability to lift and carry objects weighing up to 25 pounds. Full range of body motion required. Position requires reaching, bending, and handling objects with hands and/or fingers, talking and/or hearing, and seeing. Ability to work in a patient care setting with possible exposure to blood and body fluids, communicable diseases, and ability to utilize standard precautions to prevent transmission of diseases. Ability to travel to other FoundCare locations and perform job duties. Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms.

ESSENTIAL JOB RESPONSIBILITIES Recruitment and Screening: Recruits and maintains a caseload that at a minimum of 27.5 billable face to face hours per week on average throughout the year. Developed successful strategies in collaboration with the supervisor to recruit clients into SA/MH Services (e.g. Contacts referrals to enlist clients into caseload and documents results). Screens clients for mental health and substance abuse disorders as well as for available interventions like Healthy Relationships and CLEAR. Informed Consent: Obtains informed consent utilizing agency forms prior to providing services. Conducts client Orientation to Treatment Program according to applicable laws and agency procedures. Assessment: Conducts In-Depth Assessment on clients to determine diagnoses and/or course of treatment. Completes assessment requirements for various interventions like Healthy Relationships, CLEAR and Group Counseling. Treatment and Service Planning and Documentation: Provides psychosocial and/or substance abuse treatment, including diagnosis, crisis intervention, treatment planning and reviews for both individuals and groups. Adheres to agency procedures and protocols in provision of effective delivery of Mental Health and Substance Abuse Counseling and maintenance of standards of care. Serves and maintains an active caseload as assigned by the supervisor with concomitant productivity. Ensures all documentation is Timely, Accurate, Legible and Clear. Maintains updated and complete treatment plans, progress notes, monthly progress reviews and other required information in client records as specified in performance standards. Provides interventions in person and through Telehealth services. Intervention & Crisis: Conducts intervention with clients including cognitive behavioral therapy, Group Counseling & Support, Healthy Relationships, CLEAR and other appropriate counseling interventions. Determines client need for specialized services within or outside of the agency, such as medical treatment, psychiatric care, psychological testing as well as with other health-related organizations in accordance with the client's treatment plan and communicate all such actions to the psychosocial team as applicable. Assesses clients in crisis for appropriateness of Baker Act proceedings, utilizes appropriate Baker Act documentation when necessary and coordinates with Police, Family and Other staff as required to place client when necessary. Supervision: Provides daily documentation of work performed (e.g. Informed Consents, Assessments, Treatment Plans & Reviews, Case notes, Discharge Summaries) Provides clinical consultation to students/volunteers and Registered Interns as assigned by supervisor. Provides supervisor with productivity report weekly. Manages Resources: Coordinates with client's case manager for client support services as needed. Facilitates drug urinalysis for court mandated clients following agency procedures. Coordinates court referred programs by writing reports and progress notes as required. Inputs client information using specific software as required. Provides clients with information about bill-coverage, services and procedures as required. Performs quality assurance reviews monthly achieving a minimum score of 95%. Participates in staff training sessions as required by the agency. Community Involvement: Participates in agency developmental activities like AIDSWALK Miami and White Party as required by agency. Safety Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines. Documents patient's medications correctly, Makes sure each patient knows which medicines to take when they are at home and encourages each patient to bring their up-to-date list of medicines every time they visit the doctor. Ensures each new client receives screening for their risk for suicide. Understands and appropriately acts upon assigned role in Emergency Code System Understands and performs assigned role in Agency Continuity of Operations Plan (COOP) Other duties as assigned. Culture of Service: 3 C's Compassion Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. Listens to internal or external customers (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions. Competency Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered. Commitment Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed. Prioritize internal or external customer (i.e., patient, client, staff, vendor) requests to ensure prompt and effective response is provided. Other Own transportation is required. JOB SPECIFICATIONS Education: Master's Degree in Social Work or related field required. Training and Experience: Minimum of 3 years of clinical experience are required. Experience in mental health and substance abuse service provider organizations is highly desired. Licenses and/or certifications: LCSW, LMHC, LMFT according to FS 491 required. Qualified Supervisor according to FS 491 preferred. Job Knowledge and Skills: Bilingual (English-Spanish/ English-Creole) is highly recommended. Computer knowledge should include Microsoft applications (Word, Excel and Outlook) and Case watch experience helpful. Excellent communication, organizational and teamwork skills are required to establish and maintain effective relationships with staff, external entities and clients. Excellent decision making and problem solving skills are required. Ability to work with multicultural and diverse population is required. Contact Responsibility: Responsibility for internal and external contacts is important. PHYSICAL REQUIREMENTS This work requires the following physical activities: constant sitting, talking in person, talking on the phone, hearing/ visual acuity, and hand/finger dexterity; frequent walking, and occasional bending, standing, and driving. The work is usually performed in an office environment.

Primary Purpose: The Staff Physician works as part of the medical provider team delivering medical services to the patients of FoundCare Inc, in addition, Physicians, unless specifically exempted by the Chief Executive Officer, shall be qualified to provide inpatient care services, assume "on call" after hours responsibilities and supervise the health center's PAs or NPs as appropriate. Requirements ESSENTIAL JOB FUNCTIONS: Provide direct medical services to program patients. Scope of work includes Primary Care Medicine, chronic illness and disease management minor surgeries and procedures, and all other areas of family medicine. Interdepartmental medical consultation as requested. Clinical supervision of mid-level staff, resident physicians, FNP/PA and medical students as needed. Participate in the development of medical services, including protocols, standard procedures, and management of patient care related activities. Serve as liaison with the local medical community. Initiate appropriate specialty referrals. Advise Chief Medical Officer of any problems that can affect the efficiency of the Health Center. Maintains a problem-oriented health record for each patient seen in accordance with the Center's established Health Information Management policies and procedures to include providing appropriate and legible documentation. Complete appropriate documentation necessary for Data and• Billing Department. Advise nursing and/or medical assistant staff of appropriate response to patient phone calls. Must also be able to respect the culture, values and opinions of others. Other duties as assigned. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of medical practice and care. Ability to orally communicate effectively with others, with or without the use of an interpreter. Ability to communicate effectively in writing using the English language, with or without the use of auxiliary aids or services. Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature. Clear understanding that Found Care provides information on- educating individuals on safer sex practices, which would include but not be limited to, exposure to explicit language, explicit printed material, and descriptions -of explicit sexual activities as part of the agency's mission in the prevention and transmission of HIV disease. Assist with agency fundraising activities as requested, including promoting events, selling tickets, soliciting donations, and other task to support events. Perform other. duties as assigned. PHYSICAL REQUIREMENTS: Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties. Need to travel to off-site locations and attend meetings, workshops, seminars plus travel to other FoundCare departments and FoundCare conference rooms. Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc. MINIMUM QUALIFICATIONS: Graduation from an accredited medical school with a degree of Doctor of Medicine. Completion of an approved residency program as required by the position. Must possess a current unrestricted license to practice Medicine in the State of Florida. Board Certified preferred. Annual continuing medical education as required by Board specialty Must be registered and have current DEA, and other such certificates to legally operate a practitioner in the State of Florida. Two years clinical experience in the direct delivery of primary care. Ability to use good reasoning and judgment and to react calmly in emergency situations Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public Ability to read, write and communicate effectively orally and in writing PC proficient. Quick response/accurate data entry to present treatment plans to patients in a short time frame. Communicate all concerns to the Chief Medical Officer. Ability to handle various special projects .on an ongoing, basis while addressing daily needs for the department. Outstanding customer service skills and the ability to interact and work with diverse populations. · Ability to complete projects with minimal directions/instructions. Maintain patient and family confidentially.

The Receptionist/Medical Clerk is primarily responsible for front desk operations, administrative support and client reception. JOB RESPONSIBILITIES Route client/patients to the appropriate areas within the agency. Answer phones, check and return voice messages in a timely manner. Assist with front desk duties as required (i.e. Telehealth, phone, or in-person appointment scheduling. Patient reminder calls). Responsible for follow-ups with no show/cancellation appointments. Check patients in for their appointments in a timely manner using the correct events in Electronic Health Record (EHR) Update patient demographic in agency data systems (NextGen, Casewatch, Provide - as appropriate). Ensure photo ID and insurance cards are scanned for all patients. Ensure that all consent forms are signed and scanned into electronic health records. Check patients out at the end of their appointment and provide follow-up appointment details. Provide a Clinical Visit Summary to all patients. Provide access to the Patient Portal (using patient portal pin letters) and instruct the patient to enroll for their benefit. Print and provide information for referrals issued by providers. Ensure patient documentation is completed and recorded in the agency database. Verify patient insurance carrier/coverage prior to visit and ensure accurate billing based on Insurance Verification report or through insurance provider portal/Availity. Respond to correspondence and tasks in a timely manner via patient portal. Record and maintain patient health records in an agency database (i.e. NextGen, Provide) and other data systems and/or patient records as required. Ensure external 3 rd party documentation (i.e. labs, consultations, reports, etc.) is collected, entered in the patient's electronic health records (EHR) via scanning and tasking the provider or resulting the order in the EHR. Comfort patients by anticipating patient anxieties, answering patients' questions, and maintaining the reception area. Conduct inventory of all office supplies (i.e. business/appointment cards, toner, paper) and ensure the office is fully Fiscal Duties: Collect co-payments, deductibles, and balances at time of check-in. Assist supervisor in following up on denials and/or pending claims with 3rd party payors. Address and problem-solve patient billing issues when presented. Quality Assurance/Compliance: Ensure online training is current as required. Ensure that medical operations fully comply with agency and HIPAA requirements. Participate in agency developmental activities as required. Other duties as assigned. Culture of Service: 3 C's Compassion • Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. • Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency • Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment • Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed • Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for external contacts is constant and critical. Physical Requirements This work requires the following physical and sensory activities: constant sitting, hearing/ visual acuity, talking in person and on the phone. Frequent, walking, standing, sitting and bending. Work is performed in office and laboratory setting. Other Participates in health center developmental activities as requested. Other duties as assigned.

Highschool Diploma required, Associates degree preferred Minimum of 1 year of homeless community outreach experience required The Outreach Housing Specialist is responsible for coordinating the assessment to Individual and Families with Homeless needs and subsequent engagement for Shelters, Rapid Re-housing, Permanent Support Housing, and referral to access medical, dental, mental health, substance use disorder care, pharmaceutical, treatment education, and other services needed by Care Resource clients. Outreach Housing Specialist should provide housing assistance through available resources including the homeless continuum of care's coordinated entry system. Outreach Housing Specialist participate in homeless coalition meetings, coordinated entry case conferencing, maintain appropriate client data in client case file, the Homeless Management Information System (HMIS), and PATH-specific data systems, including spreadsheets and grant-prescribed data systems. The Outreach Housing Specialist moves homeless individuals and families into permanent rental housing as quickly as possible, in conjunction with case management, workforce and support services being provided simultaneously. After rental assistance ends the clients will move into aftercare case management to provide on-going support and assistance to prevent homelessness in the future. The Outreach Housing Specialist assists program participants in locating and securing permanent housing as quickly as possible. Works and collaborates closely with landlords and Case Managers to mediate landlord-tenant issues and ensure successful tenancies. ESSENTIAL JOB RESPONSIBILITIES Outreach Housing Specialist * Serves as a liaison, coordinator and/or advocate between the Homelessness, Housing case Management, Medical Care departments or other community medical or agency service provider to remove Homelessness barriers to House /care for clients. * Accompanies clients to Housing, medical, mental health, substance use disorder treatment or social service appointments to improve Housing Stability and medical care· Creates rapport within client interaction to help each progress in their Housing Issue to avoid homelessness situation. * Interviews prospective clients to determine Homeless need, individual needs, and eligibility for various medical and social services, enrolling them into available community programs. * Maintains organized system of tracking client outcomes through the services point systems (HMIS) and follow up with the goal of seeing clients progress toward improvements in their lives. * Conduct initial interview/intake and client housing barriers and other assessments. Gather and document all necessary information for program eligibility and case plans. * Help program participants identify potential neighborhoods where they wish to live, conduct housing searches in said areas and negotiate with potential landlords on behalf of the participants. Services Planning and Documentation: * Conduct research, outreach, education, and public relations to build a pool of landlords and property management companies willing to rent to program participants. * Coordinates, support and follows up on medical treatments. * Maintains an average annual active caseload as assigned by the supervisor. * Assist in the processing and submission of applications for housing (subsidized and unsubsidized). * Inputs client information using electronic data entry according to agency and departmental guidance. Manages Resources: * Maintains comprehensive knowledge of community services to apply knowledge of services to individual client needs. * Supports billing through concurrent documentation of service provided and budget activities as required (i.e., reconciling billing across data systems including: PCIS, Web-based systems, CASEWATCH, HIMS, NextGen and client electronic health records). * Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source. Other * Participates in agency developmental activities as requested. * Other duties as assigned. Community Involvement: * Participates in agency developmental activities as requested. * Other duties as assigned. Physical Requirements This work requires the following physical activities: constant sitting, walking, and hearing, talking in person and talking on the phone. Occasional driving stretching/reaching, and standing are required. Work usually performed in an office setting. Travel Requirements and Details Own transportation required/ Home, Airport, streets Visits/ Annual. Work Experience Two (2) years of related work experience is required. Knowledge of homeless community resources and community services is required. Experience to work with multicultural and diverse population. Experience in Rapid Re-Housing program, Permanent Supportive Housing and FQHC program.

Licensed Practical Nurses (LPN) support the department by providing routine, direct patient care using evidence-based nursing practices. They act as a clinical leader on the Patient Care Team to provide care with compassion, competency, and commitment. ESSENTIAL JOB RESPONSIBILITIES Clinical Duties Serve as a member of the Patient Care Team by providing direct patient care based upon nursing assessment and according to provider orders/protocol. Perform pre-visit planning and intake on patients with diverse problems and medical histories. Obtain electrocardiogram (EKG's), vision and hearing tests, diabetic foot/mono-filament tests, perform and charts POC tests. Documents & logs Maintenance of waived testing logs (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy, Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B) and other tests as needed. Chart and apply accurate charges for all procedures/tests. Support the Medical Department by improving the quality-of-care delivery, reducing the cost per visit and improving the Care Resource patient experience. Assist with the management and maintenance of the department's supplies/materials/equipment and logs as needed. Assist supervisor with daily oversight, purchase orders and inventory of supplies/materials as needed. Notify a supervisor when the medical equipment is in need of repair or calibration. Assist with the training of support staff (i.e. Patient Care Assistant, Laboratory Assistants, Receptionist/Medical Clerk) to ensure high-quality, and safe care. Actively promote patient-centered care by maintaining effective communication with patients in reference to waiting time, patient needs and expectations and patient feedback. Escort patients to the different areas within the medical office (check-in/out, lab, exam room). Complete all tasks sent via EHR by the requested timeframe. Ensure compliance with the health center's policies and procedures. Provide nursing triage for overflow, emergency, isolation, code medical and crisis intervention patients under the supervision of the RN if needed. Participate in meetings, audits, site visits and support other communication efforts with external contacts as required including Joint Commission and HRSA. Prepare rooms for clinical examination and patient procedures as directed. Ensure materials/supplies/equipment are fully stocked and available. Assist Medical Providers with procedures/testing and ensure proper documentation in the medical records. Perform high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturer's guidelines. Quality Assurance/Compliance Ensure examination rooms are in compliance with the Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards. Ensure proper documentation/logging and disposal of medication into the hazardous/black box. Receive training and undergo competency assessments based on evidence-based guidelines and manufacturer's instructions for use. Culture of Service: 3 C's Compassion Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Physical Requirements This work requires the following physical and sensory activities: constant talking in person, talking on the phone, hearing/ visual acuity and exposure to bloodborne pathogens and hazardous materials. Frequent, walking, standing, sitting and bending. Work is performed in-office and laboratory settings. Other Participates in training sessions and other meetings as required by the agency and/or funding sources. Participates in agency developmental activities as requested. Other duties as assigned.

The Quality Nurse Manager is responsible for overseeing and improving clinical quality, patient safety, and regulatory compliance within the organization. This role supports population health initiatives, ensures adherence to HRSA, UDS, and NCQA standards, and collaborates with healthcare teams to enhance patient outcomes in underserved communities. Key Responsibilities: 1. Quality Improvement & Patient Safety Develop, implement, and monitor Quality Improvement (QI) programs aligned with FQHC objectives. Analyze clinical data and patient outcomes to identify gaps and opportunities for improvement. Monitor and reduce disparities in healthcare access and delivery for underserved populations. Ensure infection control, medication safety, and risk management measures are in place. 2. Regulatory Compliance & Accreditation Ensure compliance with HRSA, UDS, NCQA PCMH, and OSHA. Lead preparation for audits, accreditation surveys, and quality program reporting. Maintain current knowledge of FQHC-specific regulations and quality measures. 3. Data Collection, Analysis & Reporting Work the clinical quality manager to track and report clinical performance measures (UDS, HEDIS, CMS, and other benchmarks). Use EHR and quality reporting tools to monitor patient care metrics. Provide leadership with data-driven recommendations for process improvements. 4. Staff Education & Training Train healthcare providers on best practices, infection control, and QI initiatives. Conduct in-service training sessions on evidence-based guidelines and patient-centered care. Promote a culture of continuous quality improvement among staff. 5. Interdisciplinary Collaboration Work closely with providers, nursing director, care coordination director, and administrative teams to implement quality initiatives. Participate in root cause analysis, peer reviews, and performance improvement meetings. Serve as a liaison between clinical teams and leadership to align quality goals with patient care. Requirements Qualifications & Requirements: Education & Licensure: Registered Nurse (RN) license required. Bachelor of Science in Nursing (BSN) required; master's degree in nursing, Public Health, or Healthcare Administration preferred. Certified Professional in Healthcare Quality (CPHQ) or NCQA PCMH certification is a plus. Experience: 2-5 years of experience in quality improvement, patient safety, or clinical nursing. Experience in FQHCs, community health centers, or public health settings preferred. Skills: Strong analytical and problem-solving abilities. Proficiency in EHR systems such as Epic. Excellent communication, leadership, and training skills. Familiarity with value-based care models and health disparities. Physical Requirement: Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties. Ability to travel to other FoundCare locations and perform job duties. Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. Full range of body motion: Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing. Ability to lift & carry objects weighing up to 25lbs. Benefits: Medical, Dental, Vision, Life, STD/LTD Retirement plan with Company Match Generous Paid Time Off Company-Paid Holidays Opportunities for professional growth Salary Description $70k - $90k

Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Strong verbal and written communication skills, including the ability to communicate effectively in the English language, with or without the use of auxiliary aids or services. Excellent organizational and analytical skills, with attention to detail. Strong interpersonal skills. Ability to interact and work with diverse populations. Ability to maintain confidentiality and discretion. Ability to manage multiple tasks with competing deadlines. Ability to review, understand and apply concepts presented in training programs, conferences, and/or professional literature. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Working knowledge of healthcare compliance standards (CMS, HRSA, HIPAA, OIG) preferred. PHYSICAL REQUIREMENTS: Ability to endure short, intermittent, and/or long periods of sitting and/or standing in the performance of job duties. Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc. Ability to lift and carry objects weighing 25 pounds or less. Ability to travel to other FoundCare locations and perform job duties. Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. MINIMUM QUALIFICATIONS: High school diploma, or GED equivalent, required. Associate or Bachelor's degree preferred. Minimum of two (2) years of administrative or compliance experience in a healthcare setting preferred. Familiarity with audit processes or regulatory reporting preferred. Salary Description $40,000 - $50,000