Front Desk Agent
Front desk receptionist job at Four Seasons Hotels and Resorts
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.
About the role:
The Front Desk Agent is an integral part of the Front Office Team. You are the first impression, and have the opportunity to make a lasting impression through your intuitive service, attention to detail and highly efficient check in/out skills.
This role connects with the guests during their stays, quickly responds to requests, personalizes interactions and finds opportunities to make their experiences memorable.
What you will do:
* Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
* Be knowledgeable about hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. and make insightful requests
* Respond to all guest requests in an accurate and timely manner
* Resolve guest complaints to complete satisfaction, and find opportunities to recognize and personalize the service
* Communicate and collaborate with all departments, provide clear information about guest concerns and preferences
* Attend to details in all reservations, changes and preferences
What you bring:
* Experience working within a luxury hotel or similar environment
* Excellent interpersonal skills and communication skills
* Cross cultural sensitivity, and customer service orientation
* Guest centricity and ensuring execution of guest's preferences
* Attention to detail, and technical skills
What we offer:
* Competitive Salary, wages, and a comprehensive benefits package
* Excellent Training and Development opportunities
* Employee Discount for stays at any Four Seasons worldwide
* Complimentary Dry Cleaning for Employee Uniforms
* Complimentary Employee Meals
* Complimentary Parking
Schedule & Hours:
* Full time (days, evening, overnights, weekends and holidays.)
Candidates must have valid work authorization for the U.S.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
Auto-ApplyFront Desk Supervisor $19.50/hr
Sedona, AZ jobs
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Basic Function : Supervises daily functions of Guest Services agents
Work Performed :
Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
Ensure proper communication with Housekeeping and other departments
Address all guest needs and requests; ensure Guest Service Agents are following through
Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
Review daily emergency reports, log books, trace reports, etc.
Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
Maintain updated group information on resumes and in group information folders
Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
Check timesheets daily and assist with payroll approval and documentation
Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
Other duties as assigned
Supervision Exercised : Guest Service Agents
Supervision Received : Guest Services Manager
Responsibility & Authority :
Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department
Minimum Requirements :
High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills
Physical Requirements :
5% Sitting
90% Walking, standing and bending
Lifting/Carrying up to 25 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart as necessary
Front Desk Supervisor $19.50/hr
Phoenix, AZ jobs
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Basic Function : Supervises daily functions of Guest Services agents
Work Performed :
Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
Ensure proper communication with Housekeeping and other departments
Address all guest needs and requests; ensure Guest Service Agents are following through
Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
Review daily emergency reports, log books, trace reports, etc.
Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
Maintain updated group information on resumes and in group information folders
Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
Check timesheets daily and assist with payroll approval and documentation
Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
Other duties as assigned
Supervision Exercised : Guest Service Agents
Supervision Received : Guest Services Manager
Responsibility & Authority :
Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department
Minimum Requirements :
High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills
Physical Requirements :
5% Sitting
90% Walking, standing and bending
Lifting/Carrying up to 25 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart as necessary
Front Desk Supervisor $19.50/hr
Arizona jobs
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Basic Function : Supervises daily functions of Guest Services agents
Work Performed :
Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
Ensure proper communication with Housekeeping and other departments
Address all guest needs and requests; ensure Guest Service Agents are following through
Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
Review daily emergency reports, log books, trace reports, etc.
Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
Maintain updated group information on resumes and in group information folders
Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
Check timesheets daily and assist with payroll approval and documentation
Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
Other duties as assigned
Supervision Exercised : Guest Service Agents
Supervision Received : Guest Services Manager
Responsibility & Authority :
Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department
Minimum Requirements :
High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills
Physical Requirements :
5% Sitting
90% Walking, standing and bending
Lifting/Carrying up to 25 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart as necessary
Front Desk Supervisor $19.50/hr
Black Canyon City, AZ jobs
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Basic Function : Supervises daily functions of Guest Services agents
Work Performed :
Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
Ensure proper communication with Housekeeping and other departments
Address all guest needs and requests; ensure Guest Service Agents are following through
Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
Review daily emergency reports, log books, trace reports, etc.
Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
Maintain updated group information on resumes and in group information folders
Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
Check timesheets daily and assist with payroll approval and documentation
Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
Other duties as assigned
Supervision Exercised : Guest Service Agents
Supervision Received : Guest Services Manager
Responsibility & Authority :
Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department
Minimum Requirements :
High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills
Physical Requirements :
5% Sitting
90% Walking, standing and bending
Lifting/Carrying up to 25 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart as necessary
Front Desk Clerk
Farmington, MN jobs
Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES
Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations
Provide information about the property and its amenities
Monitor room availability and follow restrictions and booking policies and procedures
Adhere to cash handling and financial transactions policies and procedures
Use equipment properly and adhere to cost controls to reduce expense and waste
Generate Property Management System reports and complete shift reconciliation
Provide clerical support
Knowledgeable of hotel emergency procedures
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
1+ years prior guest service experience
Preferred Knowledge and Certification:
1-year switchboard and/or reservations experience
1-year cash handling experience
Required Skills:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent verbal and interpersonal communication skills
Excellent problem solving skills
Proven to accurately type
Required Abilities:
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues
Ability to speak in a clear, concise and pleasant voice
Ability to answer a multi-line phone system in a professional and courteous manner
Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary
PHYSICAL DEMANDS
Must be able to sit for long periods of time with occasional amounts of walking and standing
Must have a good sense of balance, and be able to bend and kneel frequently
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 5 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
High volume of direct public contact
Front Desk Clerk
Cottage Grove, MN jobs
Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES
Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations
Provide information about the property and its amenities
Monitor room availability and follow restrictions and booking policies and procedures
Adhere to cash handling and financial transactions policies and procedures
Use equipment properly and adhere to cost controls to reduce expense and waste
Generate Property Management System reports and complete shift reconciliation
Provide clerical support
Knowledgeable of hotel emergency procedures
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
1+ years prior guest service experience
Preferred Knowledge and Certification:
1-year switchboard and/or reservations experience
1-year cash handling experience
Required Skills:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent verbal and interpersonal communication skills
Excellent problem solving skills
Proven to accurately type
Required Abilities:
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues
Ability to speak in a clear, concise and pleasant voice
Ability to answer a multi-line phone system in a professional and courteous manner
Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary
PHYSICAL DEMANDS
Must be able to sit for long periods of time with occasional amounts of walking and standing
Must have a good sense of balance, and be able to bend and kneel frequently
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 5 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
High volume of direct public contact
Front Desk Clerk
Northfield, MN jobs
Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES
Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations
Provide information about the property and its amenities
Monitor room availability and follow restrictions and booking policies and procedures
Adhere to cash handling and financial transactions policies and procedures
Use equipment properly and adhere to cost controls to reduce expense and waste
Generate Property Management System reports and complete shift reconciliation
Provide clerical support
Knowledgeable of hotel emergency procedures
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
1+ years prior guest service experience
Preferred Knowledge and Certification:
1-year switchboard and/or reservations experience
1-year cash handling experience
Required Skills:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent verbal and interpersonal communication skills
Excellent problem solving skills
Proven to accurately type
Required Abilities:
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues
Ability to speak in a clear, concise and pleasant voice
Ability to answer a multi-line phone system in a professional and courteous manner
Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary
PHYSICAL DEMANDS
Must be able to sit for long periods of time with occasional amounts of walking and standing
Must have a good sense of balance, and be able to bend and kneel frequently
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 5 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
High volume of direct public contact
Front Desk Agent
Las Vegas, NV jobs
Employment Type: Full-Time
About Us
El Cortez Workspace is a vibrant and welcoming hub designed to provide exceptional service to our members and guests. We pride ourselves on creating an atmosphere of professionalism, warmth, and efficiency. Our front desk team is the first point of contact for everyone who walks through our doors-and we're looking for a friendly, reliable, and customer-focused individual to join us.
Position Summary
The Front Desk Agent is responsible for greeting guests, managing reservations, handling inquiries, and ensuring a seamless experience for all members and visitors. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities
Greet and assist members, clients, and visitors with professionalism and warmth
Answer phone calls, emails, and in-person inquiries promptly and courteously
Manage check-in and check-out processes efficiently
Assist with meeting room bookings, workspace reservations, and event coordination
Maintain cleanliness and organization of the front desk and lobby area
Handle basic administrative tasks, such as filing, data entry, and scheduling
Support the operations team with daily workspace needs
Ensure that El Cortez service standards are consistently met
Qualifications
Previous experience in hospitality, coworking spaces, or customer service preferred
Strong interpersonal and communication skills
Ability to remain calm and professional under pressure
Proficiency in Microsoft Office and basic computer systems; experience with reservation/CRM software is a plus
Highly organized with strong attention to detail
Availability to work a consistent full-time schedule, including possible evenings or weekends
Front Desk Staff
Boca Raton, FL jobs
As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Your Responsibilities:
Demonstrates excellent customer service, communication, and time management skills.
Monitors Emergency Response System.
Greets and directs Residents, guests, and invitees.
Monitors and controls Electronic Security Control Systems.
Responds to emergency situations in a timely and efficient manner.
Monitors and controls access to the building.
Maintains daily log, records, and forms.
Resolves and follows-up on all complaints/issues.
Maintains a safe and secure environment throughout the building/property(s).
May be assigned other duties by the on-site property manager.
Follows safety procedures and maintains a safe work environment.
Other duties as required.
Skills & Qualifications:
High school diploma or equivalency preferred.
College level courses in business or hospitality preferred.
Two (2) to three (3) years of business experience preferred.
Computer literacy: command of information system hardware/software is preferred.
Effective written and verbal communication skills.
Multiple language fluency is desirable.
Strong customer service, communication and interpersonal skills required.
Physical Requirements:
Ability to lift 30 - 50 lbs.
Work in an upright standing or sitting position for long periods of time.
Handle, finger, grasp and lift objects and packages.
Reach with hands and arms.
Communicate, receive, and exchange ideas and information by means of the spoken and written word.
Ability to quickly and easily navigate the property/building as required to meet the job functions
Complete all required forms.
Ability to work extended hours and weekends based on project requirements.
Ability to respond to emergencies in a timely manner.
Schedule:
Morning - 7am - 3pm
Afternoon - 3pm - 11pm
Overnight - 11pm - 7am
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $16- $18 Hourly
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Front Desk Receptionist
Holtsville, NY jobs
Job Details Entry YMCA Family Services - Holtsville, NY Part Time HS diploma or GED required $17.75 - $22.00 Hourly Flexible schedule Customer Service / Front DeskDescription
Greet and assist visitors by checking them in for appointments, taking copays, and writing receipts.
Answer telephone, screen and direct calls.
Maintain attendance records and fees collected.
Clerical duties as assigned including but not limited to filing, copying, and ordering office supplies as needed.
Follows all procedures and assists in opening up the office at the beginning of the day.
Follows all YMCA policies, rules, regulations and procedures, including emergency and safety procedures.
Other duties as assigned.
Qualifications
Excellent customer service skills and strong interpersonal skills, with the ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Clear and accurate written and verbal communication skills.
Must be able to handle sensitive information with proven professionalism, exercising a high degree of confidentiality.
Detail oriented and excellent organizational skills: accuracy is essential.
Ability to multitask and work in a fast paced, highly flexible and rapidly changing work environment.
Ability to navigate, create and edit documents in Microsoft Office.
Availability:
One position is Part-Time.
One position is Flexible/Floater, covering shifts as needed.
Front Desk Receptionist
Atlanta, GA jobs
Job Description
Pay Rate: $15/hr
About the Role
Our Front Desk Receptionist is the face of the club and is typically the first person our member will see when they walk through the door.
Responsibilities Include:
Answer incoming calls
Greet members and guests who visit our club
Sort incoming mail for departments
Responsible for outgoing mail received by people at the club
Requirements
Must have excellent customer service skills.
Must be organized and have excellent communication skills.
Must have a positive attitude.
Benefits
Medical, Dental, Vision, and Life Insurance
Short-term and long-term disability insurance
Paid Time Off (PTO)
Verizon Phone Bill Discounts
401K + employer match (up to 6%)
Culture with Monthly Awards and Recognition
Free lunch daily
FSA for health and dependent care
Employee Golf Days
Hertz Rental Car Discounts
Employee Scholarship Opportunity
Employee Assistance Program
Front Desk Receptionist
Atlanta, GA jobs
Pay Rate: $15/hr
About the Role
Our Front Desk Receptionist is the face of the club and is typically the first person our member will see when they walk through the door.
Responsibilities Include:
Answer incoming calls
Greet members and guests who visit our club
Sort incoming mail for departments
Responsible for outgoing mail received by people at the club
Requirements
Must have excellent customer service skills.
Must be organized and have excellent communication skills.
Must have a positive attitude.
Benefits
Medical, Dental, Vision, and Life Insurance
Short-term and long-term disability insurance
Paid Time Off (PTO)
Verizon Phone Bill Discounts
401K + employer match (up to 6%)
Culture with Monthly Awards and Recognition
Free lunch daily
FSA for health and dependent care
Employee Golf Days
Hertz Rental Car Discounts
Employee Scholarship Opportunity
Employee Assistance Program
Auto-ApplyFront Desk Receptionist
Henderson, NV jobs
Job Description
Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.
Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”
We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!
JOB SUMMARY
The Spa Concierge is responsible for welcoming guests and providing comprehensive and professional guidance on all spa services, treatments, packages, and retail products to create a seamless luxury spa experience. This role involves warmly greeting guests, schedule coordination and booking of appointments by phone and in person, as well as retail sales, payment processing, and the checking in and checking out of all guests in a professional manner. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.
ESSENTIAL FUNCTIONS
Adhere to TRILOGY's “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
Anticipate guest needs and uphold Spa and TRILOGY's service standards for guest service, including FORBES 5 Star criteria.
Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
Greet guests warmly, providing tours of the facility and informing guests of available spa services and amenities, using professional verbiage and etiquette.
Responsible for booking and confirming all spa and salon appointments accurately and professionally, based on guest preferences.
Provide guests with thorough descriptions and guidance on all spa services, treatments and retail products and spa amenities.
Manage guest check-in and check-out processes, ensuring accuracy and guest confidentiality.
Promote, sell, and up-sell spa services, packages, and retail products to guests.
Responsible for all aspects of maintaining the spa facility, lounges, and retail area throughout the day.
Communicate guest complaints or any maintenance issues to Spa Management.
Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
Complete all necessary opening and closing duties.
Perform other duties as assigned.
Attend mandatory vendor and company training sessions, as scheduled by Spa Management.
REQUIRED EDUCATION AND PREFERRED EXPERIENCE
Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
At least 1-3 years' experience in customer service, spa, hospitality, sales and/or retail.
At least 1 year of luxury retail sales experience.
Ability to learn, maintain knowledge of, and explain all spa and salon treatments and product benefits to guests.
Must be sales-driven, and have a customer service-oriented personality, as position requires making spa/product recommendations and selling of products and services.
Must be polished, professional, and have a strong command of both written and verbal English.
Must possess excellent communication skills and phone etiquette.
Must be organized, proactive, and possess a strong attention to detail.
Basic computer software skills, including Microsoft Office.
Previous experience with Booker, Book4Time, Spa Soft preferred.
BENEFITS/PERKS
Medical, Dental and Vision (FTE only)
401K Matching
PTO - Paid/Holiday Time Off
VTO - Voluntary Time Off
Discounts on Retail Products and Spa Services
COMPENSATION: $15.00 hourly + Gratuity Pool + Retail Commission
The hourly pay range for this role is $15.00 - $19.00. This rate is only applicable for jobs to be performed at Green Valley Ranch by Well & Being. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Resort Front Desk- Evening Shift
Branson, MO jobs
Become the Heart of Still Waters: Evening Guest Services Representative
Do you have a passion for creating memorable guest experiences? Are you a warm and welcoming individual with a knack for hospitality? Still Waters Lakefront Resort, a beloved family-owned haven for 45 years, is seeking an enthusiastic Evening Guest Services Representative to join our family! Be the first and last impression for our guests, creating magical moments from check-in to check-out.
Why Still Waters is the Perfect Place for You:
A Legacy of Warmth: Join a 45-year legacy of hospitality where you'll be more than just an employee - you'll be part of our family.
A Stunning Workplace: Imagine coming to work every day in a beautiful lakeside setting. It's not just a job; it's an experience!
Grow With Us: We're committed to nurturing your growth and development. Your voice matters here, and we'll support you every step of the way.
Competitive Rewards: We offer top-notch benefits, competitive pay,
and
bonus opportunities to recognize your hard work and dedication.
What You'll Do:
Create Magical First Impressions: Greet guests with a genuine smile and provide a seamless and welcoming check-in experience.
Be the Local Expert: Share your knowledge of our resort, rooms, rates, and amenities, making each guest feel valued and informed.
Manage Reservations Like a Pro: Handle phone and online bookings with accuracy and efficiency.
Turn Challenges into Opportunities: Address guest concerns with empathy and a positive problem-solving approach.
Teamwork Makes the Dream Work: Collaborate seamlessly with our housekeeping and maintenance teams to ensure pristine and inviting guest rooms.
Enhance the Experience: Intuitively recommend additional services and room upgrades to elevate our guests' stays.
What We're Looking For:
A Natural People Person: Your passion for customer service shines through in every interaction.
Hospitality Experience: Familiarity with hotel/resort operations, including front desk, customer service, and reservations is highly desired.
A Positive Problem-Solver: You approach challenges with a can-do attitude and a friendly smile.
Highly Organized: Your attention to detail ensures smooth and efficient operations.
A True Team Player: You thrive in a collaborative environment and enjoy working towards shared success.
Our Commitment to You:
A Supportive Family Atmosphere: We treat each other like family, because that's what we are.
Competitive Compensation & Benefits: We value your contributions and offer a comprehensive package to reflect that.
Opportunities for Growth: We're invested in your future and provide opportunities for learning, growth, and career advancement.
Ready to embark on a rewarding journey? Apply now and become a part of the Still Waters family! We can't wait to welcome you!
Evening shift offers shift differential pay. Enquire about it in your interview!
Front Desk Receptionist
Miami Beach, FL jobs
Job Description HK Salon Miami Beach is seeking a friendly and organized Front Desk Receptionist to join our growing team in Miami Beach, Florida. As part of our successful salon family (20 years in Miami Beach), you'll play a vital role in providing exceptional customer service.
Responsibilities:
Greet clients
Schedule appointments
Answer phone calls
Manage inventory
Qualifications:
Strong communication skills
Organized and efficient
Experience preferred, but not required
Spa Front Desk Receptionist
San Antonio, TX jobs
Responsive recruiter Benefits:
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Front Desk Rockstar Wanted at Massage Heights Location
Are you a vibrant, people-loving individual with a knack for making everyone feel welcome? Do you thrive in a dynamic, fast-paced environment and have a flair for learning new systems? If you're ready to bring your infectious energy and top-notch people skills to a team that values growth and connection, Massage Heights Location wants YOU as our next Front Desk Rockstar!
We operate 8 premier Massage Heights locations across San Antonio: Alamo Heights, Leon Springs, Bandera, 1604 and Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway. Discover our vibrant team and culture at ************************ and hear from our team members at ******************************************** Who We're Looking ForWe're seeking an enthusiastic, highly personable candidate with a flexible schedule. Availability: We're looking for a dedicated candidate who can commit to 32 hours per week, with open availability for mornings, nights, and weekends. Flexibility to travel between our 8 San Antonio locations and reliable transportation are a must. What You'll Do· Greet Guests and Members with warmth, positivity, and a genuine smile· Master our booking software to schedule appointments, manage check-ins/outs, and process payments· Build lasting rapport with Guest in the lobby, creating a welcoming atmosphere· Present and sell membership programs with confidence and charm· Deliver exceptional Guest experiences to retain Members and drive in returning Guests· Answer phones with professional, upbeat etiquette· Thrive in a fast-paced team environment while maintaining a mature, solution-oriented attitude What You Bring· Outstanding Guest service and problem-solving skills· A contagious positive attitude and professional demeanor· Excellent phone etiquette with clear, friendly communication· Ability to embrace feedback and grow from it· Comfort multitasking in a bustling environment· Reliable transportation to travel between our 8 locations· Flexibility to work a non-traditional schedule, including weekends Why Join Us?· Be part of a fun, growth-focused team that values relationships· Competitive pay with guaranteed $1/hour raises every year· Major Medical Insurance with $0 copay and deductibles, $150/per paycheck! (our owner also contributes to the cost!)· Dental, Vision, Life, plus more insurance options· Paid Time Off· Free monthly massages and facials· Team Member discounts· Access to our Employee Assistance Program *Only candidates who complete the assessment portion of our hiring process will be considered.* Apply today and show us why you're our next Front Desk Rockstar! Compensation: $15.00 per hour
At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.
We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.
Join the Team at Massage Heights
Auto-ApplySpa Front Desk Receptionist
San Antonio, TX jobs
Responsive recruiter Benefits:
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Front Desk Rockstar Wanted at Massage Heights Location
Are you a vibrant, people-loving individual with a knack for making everyone feel welcome? Do you thrive in a dynamic, fast-paced environment and have a flair for learning new systems? If you're ready to bring your infectious energy and top-notch people skills to a team that values growth and connection, Massage Heights Location wants YOU as our next Front Desk Rockstar!
We operate 8 premier Massage Heights locations across San Antonio: Alamo Heights, Leon Springs, Bandera, 1604 and Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway. Discover our vibrant team and culture at ************************ and hear from our team members at ******************************************** Who We're Looking ForWe're seeking an enthusiastic, highly personable candidate with a flexible schedule. Availability: We're looking for a dedicated candidate who can commit to 32 hours per week, with shifts scheduled Friday through Monday evenings and Tuesday mornings. Flexibility to travel between our 8 San Antonio locations and reliable transportation are a must. What You'll Do· Greet Guests and Members with warmth, positivity, and a genuine smile· Master our booking software to schedule appointments, manage check-ins/outs, and process payments· Build lasting rapport with Guest in the lobby, creating a welcoming atmosphere· Present and sell membership programs with confidence and charm· Deliver exceptional Guest experiences to retain Members and drive in returning Guests· Answer phones with professional, upbeat etiquette· Thrive in a fast-paced team environment while maintaining a mature, solution-oriented attitude What You Bring· Outstanding Guest service and problem-solving skills· A contagious positive attitude and professional demeanor· Excellent phone etiquette with clear, friendly communication· Ability to embrace feedback and grow from it· Comfort multitasking in a bustling environment· Reliable transportation to travel between our 8 locations· Flexibility to work a non-traditional schedule, including weekends Why Join Us?· Be part of a fun, growth-focused team that values relationships· Competitive pay with guaranteed $1/hour raises every year· Major Medical Insurance with $0 copay and deductibles, $150/per paycheck! (our owner also contributes to the cost!)· Dental, Vision, Life, plus more insurance options· Paid Time Off· Free monthly massages and facials· Team Member discounts· Access to our Employee Assistance Program *Only candidates who complete the assessment portion of our hiring process will be considered.* Apply today and show us why you're our next Front Desk Rockstar! Compensación: $15.00 per hour
At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.
We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.
Join the Team at Massage Heights
Auto-ApplySpa Front Desk Receptionist
San Antonio, TX jobs
Responsive recruiter Benefits:
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Are you enthusiastic about creating exceptional experiences and making every guest feel truly valued? We are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our TPC Parkway location. If you thrive in a fast-paced, collaborative environment and bring positivity to every interaction, we want to meet you!
We operate eight premier locations across San Antonio: Alamo Heights, Leon Springs, Bandera, 1604 & Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway. Learn more about our supportive team, innovative training, and a people-first culture at The Inspire People. Hear from our teams directly: Why Work With Us?
What Makes You a Great Fit
Warm, approachable, and genuinely enjoy connecting with people.
Calm under pressure and solution-focused when challenges arise.
Attentive to details that enhance the guest experience.
Motivated to meet goals and go the extra mile for guests and teammates.
Available to work of 32+ hours/week, including a mix of mornings, evenings, and weekends.
Reliable and flexible, with dependable transportation to travel between locations if needed.
Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks.
Customer service or sales experience is a plus - but a positive attitude and willingness to learn are what matter most.
How You Will Make a Difference
Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.
Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.
Contribute to team culture centered on positivity, collaboration, and result-oriented solutions.
Why You Will Love Working at Massage Heights
Competitive Pay & Steady Growth
We offer competitive starting pay and guaranteed annual raises - because we believe your hard work deserves consistent recognition.'
Comprehensive Health & Wellness Benefits
Access major medical coverage with $0 copay and $0 deductible (with employer contribution), plus dental, vision, and life insurance options to support your well-being.
Paid Time Off
Enjoy a healthy work-life balance with earned PTO, giving you the flexibility to rest, recharge, or take care of personal needs.
Wellness Perks
Enjoy free monthly services, along with generous team member discounts - we prioritize your well-being just as much as our guests.
A Supportive, People-First Culture
Be part of a fun, positive, and team-oriented environment where relationships, growth, and great energy are at the heart of everything we do.
At Massage Heights, our mission is to elevate the lives of our guests - and that starts with an outstanding team. Join us and help create memorable, meaningful experiences every day! Compensation: $15.00 per hour
At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.
We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.
Join the Team at Massage Heights
Auto-ApplySpa Front Desk Receptionist
Schertz, TX jobs
Responsive recruiter Benefits:
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Do you have a passion for helping people? Can you learn and implement new computer technologies? Can you work well and thrive in a fast-paced team environment? If yes, we want to get to know you! We are Massage Heights Schertz
Visit us at ************************ to learn more about our Team and Culture! See some of our team testimonials at *******************************************
**Must be able to be very flexible with required shifts. We are looking for someone with a largely open schedule, and reliable transportation. We are seeking candidates who have very flexible schedule. Candidates must be able to work 3-5 shifts per week, including weekends, and most likely these will be a mix of morning and/or evening shifts.**
**We offer a competitive compensation with $1/ hour increases every 6 months guaranteed plus quarterly bonuses!**
Responsibilities:· Greet Guests and Members with warm, welcoming, and positive energy· Answer phones with fantastic phone etiquette, including upbeat tone and articulation· Maintain a mature temperament· Build rapport with Guest and Members while waiting in lobby· Schedule appointments, check Guests and Members in and out, and collect payments within our robust software system· Present/sell membership programs to new Guests· Retain Members by providing an excellent client experience· Work efficiently in a fast-paced environment
Requirements:· Must have reliable transportation to commute between all eight of our locations· Must have outstanding customer service and problem-solving skills· Must have a positive attitude· Must have friendly and professional phone etiquette· Must have the ability to objectively receive feedback and integrate it into your work· Must have the flexibility to work a non-traditional schedule· Must have the ability to multi-task
Benefits:· Be part of a team that encourages growth, has fun and builds relationships· Medical Benefits available -Medical, Dental, Vision, and Life · Paid Time Off· Free Monthly Massages and Facials· Team Member Discounts· Employee Assistance Program· Competitive pay with $1 pay raises every year!
**We will only be moving forward with candidates who have completed the assesment portion of our hiring process. Thank you!!!**
Compensation: $15.00 per hour
At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.
We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.
Join the Team at Massage Heights
Auto-Apply