Four Seasons Hotels and Resorts jobs in San Francisco, CA - 84 jobs

A major global hospitality company is seeking a Complex Senior Event Manager for its San Francisco location. The role demands experience in hotel event management to ensure the seamless execution of events. Key responsibilities include coordinating documentation, managing customer relationships, and maximizing revenue through upselling. Candidates should have at least two years of relevant experience, be comfortable in a fast-paced environment, and possess knowledge of hotel property management systems. A flexible schedule is essential for success in this role. #J-18808-Ljbffr

A leading hospitality company is seeking an experienced Assistant Director of Sales for their San Francisco hotel. The role involves managing group segments, supporting sales strategies, and fostering customer relationships. Candidates should have at least 4-5 years of hotel sales experience, be skilled in communication and networking, and be adaptable to travel. The competitive salary range is $140,000-$160,000 annually, with additional sales incentives to reward performance. #J-18808-Ljbffr

A leading luxury hospitality provider in San Francisco is seeking a Residential Engineering Manager to oversee all engineering operations and maintain the highest standards of building management. This role requires a strong background in engineering management, excellent leadership skills, and a commitment to providing exceptional service to residents. The position offers a competitive salary range between $100k and $110k, along with comprehensive benefits including medical and retirement plans. #J-18808-Ljbffr

The Parc 55 is looking for a Steward/Dishwasher. You will find our downtown San Francisco hotel in the center of it all. Powell Street station and the cable car turnaround are one block from our property. Close to our property, you will also find San Francisco's top attractions. Our Parc 55 property has 1024 guest rooms. This is a very hands-on type of position where multi-tasking is very important. If you are looking for an entry level type of position to start your career in the hospitality field, this is the position for you. Wage\: $33.98 per hour Schedule\: Open availability required including days, nights, overnights, weekends and holidays. Shifts will be primarily in the evenings and overnights. A Utility Steward is responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Steward, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils Scrub pots and pans Burnish, de-tarnish and polish silver Stock and maintain supplies and equipment Perform cleaning duties including, but not limited to, mopping and removing trash Transport and store clean service ware Train other stewards, as needed Prepare and place clean service ware for events and functions EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to your pay when you need it through DailyPay Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) *Please note, benefits may vary depending on the classification and union status of the position.

EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! Come join the team at Embassy Suites by Hilton Milpitas Silicon Valley! The team is seeking a service‑driven Front Office Manager to lead our front office team and deliver exceptional guest experiences at our all‑suite, full‑service hotel. This is a key leadership role responsible for overseeing daily front desk operations while coaching and developing a high‑performing team. Just a few miles from Silicon Valley and San Jose you will find a dynamic workplace that provides discounted parking, meals while on shift, and room discounts for you and your family through our Go Hilton Travel discount program for stays at any of our properties worldwide which is why we know that you'll love being a part of the Hilton team! The ideal candidates for this role will possess: Six months to one year of experience as a lead or supervisor at a hotel front desk is required. Must have working knowledge of Microsoft Office. Ability to think fast and effective problem resolution skills. Experience with OnQ or similar reservations systems is a plus! Salary for this role is $70,500 What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with Company standards Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Complete audit procedures, as needed Recruit, interview and train team members Work with other departments within the hotel cohesively to ensure our guests are top priority Promote Hilton Honors Loyalty program to guests Lead the hotel's SALT (Service and Loyalty Tracker) scorecard to satisfactory level Be a Front Desk champion

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Director of Housekeeping is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property. This is a high energy role for someone who embodies and values Kimpton culture! Some of your responsibilities include: Select, staff, recruit, hire, and train qualified housekeeping candidates. In charge of scheduling all regular and irregular cleanings Ex: room carpets, upholstery, and draperies as needed, along with annual or semiannual deep cleaning projects and window cleaning as necessary. Responsible for the cleanliness of all common areas, meeting spaces, and public areas of the hotel. Review MOD report for room moves, guest issues and special requests Responsible for preparing room assignments, distributing keys and assigning floors for all housekeeping staff each morning. Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests. Assist with guest requests as required. Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines. Review and update systems and supplies purchased for guest room accommodations using budgetary guidelines. Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks. Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies. Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment. Prepare annual housekeeping budget. Manages all employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Act as Manager on Duty when needed. What You Bring Bachelor's degree in hospitality or similar industry preferred. 3+ years management experience in boutique hotel industry. Basic knowledge of MS Office. Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans What will I be doing? As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc. Ensure tableware is in good and working condition and report any defects for repair Stock, maintain and clean designated food station(s) Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc. Retrieve and transport dirty tableware to dishwashing area Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Transports all dirty tableware to dishwashing area for proper cleaning. Compensation The hourly pay for this position is between $19 - $21/hour and is based on applicable experience and location.

The Hilton San Francisco Union Square is looking for their next Steward/Dishwasher. This is a great entry level position for those looking to break into the hospitality industry. Our hotel is located a block from the Curran and ACT theaters, and just two blocks from Union Square and Westfield San Francisco Centre. Our Hiton Union Square property in the largest in the Bay Area with 1921 rooms, over 150,000 square feet of meeting space with 44 meeting rooms. A Steward is responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Wage: $33.67 Schedule: Open availability including days, nights, weekends and holidays. What will I be doing? As a Steward, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils Scrub pots and pans Burnish, de-tarnish and polish silver Stock and maintain supplies and equipment Perform cleaning duties including, but not limited to, mopping and removing trash Transport and store clean ServiceWare Train other stewards, as needed Prepare and place clean service ware for events and function What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans The Juniper Hotel Cupertino is looking for its next Bellperson to join the team! Our property has 224 guest rooms, about 11 miles west of downtown San Jose, and brings a modern boutique atmosphere to Silicon Valley. The hotel is less than 20 minutes from Levi's Stadium and San Jose Airport. Our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, we offer free meals during shifts and free parking onsite! The ideal candidate will possess: A minimum of (6) months of customer service experience. The ability to effectively communicate in English. The ability to work a flexible schedule that includes nights, weekends, and holidays. Capability of driving a shuttle van and possess a clean driving record. Previous hotel experience is a PLUS!! Shift Pattern\: Full-Time Shift\: 3\:00pm - 11\:00pm Hourly Rate\: $19.99 per hour The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs What will I be doing? As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet and escort arriving and departing guests to and from their accommodations. Retrieve and transport guest luggage. Inspect guest rooms and acquaint guests with these rooms and their features. Respond to guest inquiries and requests in a timely, friendly and efficient manner. Organize and store luggage, as needed, according to guidelines. Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments. Ensure messages and faxes are regularly delivered throughout the day. Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed. Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed. Assist in the maintenance, appearance, and functionality of equipment. Provide valet parking services.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her * >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards * Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries * >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner * Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction * Receive, input, retrieve and relay messages to guests What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Hilton San Francisco Union Square is looking for an Assistant Revenue Manager ! Find our downtown San Francisco hotels in the center of it all. Powell Street station and the cable car turnaround are one block from our property. Close to our property, you will also find San Francisco's top attractions. Our Hilton Union Square property has 1921 guest rooms. If you have the drive and passion to provide an exceptional level of security and safety for the guests and employees of our hotel, this is the position for you. What will I be doing? As the Revenue Manager, you will supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals within the current 53-week (Netrez/OnQ PMS) period. Analysis of city events and activities and to project the effect of opportunities they create. Monitor competitive analysis. Specifically, you would be responsible for performing the following tasks to the highest standards: Manage and maintain group and transient inventory controls: Daily review and implementation of room accommodation and rate inventory controls in Netrez / OnQ PMS and OnQ RMS. Includes weekly implementation of roll-in controls Ensure group inventory and cut-off dates are managed according to demand Implement all blackout dates in Netrez / OnQ and review monthly to determine if adjustments are needed Work with Director of Front Office to ensure that sellout strategies are in place, and OnQ PMS / Netrez are balanced daily Ensure OnQ FMS and General Ledger are balanced daily as it relates to past actuals Develop, monitor and adjust sales and pricing strategies: Conduct a weekly Revenue Management Meeting where the appropriate booking period is evaluated for proper rate and availability control Provide a synopsis of results vs. decision from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment Daily review of Delphi/DMPE reports\: GRC, Backlog Report (monthly), Daily Transaction reports and Overrides report. Address concerns and action plans with Director of Sales Develop annual transient pricing. Ensure pricing is consistent in all distribution channels (Netrez/OnQ PMS, GDS, Internet) Provide critical analysis of strategies, room statistics and demand factors: Review end of month rooms statistics reports including FMS, Monthly Revenue Management Reports, STAR, HILSMART, Key Hotel Marketing Reports, Report of Operations, and provide critical analysis on performance vs. forecasts and results of implemented strategies Conduct displacement analysis of group business, as needed, to determine impact potential business will have on RevPAR Review all tentative and definite group bookings, to ensure that they support implemented strategies Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed Analyze past and present trends and make recommendations for future strategies Forecasting: Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget using OnQ RMS, Excel, OnQ FMS, Delphi/DMPE, and Netrez/OnQ PMS Competitive and Demand Analysis\: Review all competitive shops on a consistent basis (at least once per week) and identify selling strategies and market trends Review Demand calendars, convention calendars and city event calendars to keep abreast of all demand generators Maintain historical data on events and performance on any promotions during these demand-generating events What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! What are the benefits of working with Hilton? Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment. Pay Rate\: The pay rate for this role is $29.00-$31.25 per hour and is based on applicable and specialized experience and location. #LI-JS3 EOE/AA/Disabled/Veterans

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! Located just steps from the Plaza De Cesar Chavez Park and within walking distance of the San Jose Convention Center is where you will find the Signia by Hilton Hotel in Downtown San Jose. Here we offer a prime location right in the capital of Silicon Valley where we set the stage for a new class of business travel that includes over 55,000 square feet of meeting space and signature culinary experiences. The team is currently seeking a Rooms Controller to join their team! Ideal candidate for this role will possess: a minimum of (one) 1-year hotel front desk experience. The ability to work AM/PM shifts including weekends and holidays. Knowledge of OnQ PM and/or other related systems. The ability to provide clear verbal and written communication with strong multitasking, organization, time management, and attention to detail in a fast-paced hospitality environment. Shift Pattern\: Full-Time Hourly Rate: $28.32 per hour What will I be doing? The Rooms Controller organizes and oversees all tour group arrivals/pre-assigned groups to ensure total group satisfaction. Ensures that all guests are confirmed, and specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Answers and dispatches telephone calls. Maintains call logs and ensures guest satisfaction through follow up calls. Resolves guest challenges throughout their stay in our hotel and provides prompt and courteous service to meet Company's high standards. EOE/AA/Disabled/Veterans

EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Compensation The base pay for this position is between $18 to $19/hour and is based on applicable and specialized experience and location. A Bartender/Restaurant Server is responsible for preparing beverages and serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Bartender/Restaurant Server, you would be responsible for preparing beverages and serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and respond to guest inquiries and requests in a timely, friendly and efficient manner Have good menu knowledge to explain to guests and upsell food items on the menu Mix and garnish beverages according to recipe and portion control standards Present and serve beverages to guests Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers Stock and maintain the bar to include, but not limited to, beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce Cut, store and ensure product quality of all beverage-related perishables Perform opening and/or closing duties Maintain the restaurant and bar area clean at all times Respond professionally to inebriated guests, as needed

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! As a Sales and Events Coordinator, you would be responsible for efficient and smooth execution of all sales groups and catering events. Acts as liaison between the customer and the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. . Provides the director and managers of sales and marketing with administrative and clerical support including word- processing, typing, e-mailing, filing, data-entry, copying, corresponding, answering telephones, and performing other general office duties. Maximize revenues through effective upselling of services. Supports the Sales and Catering staff. What will I be doing? Some of the Sales and Events Coordinator functions include, but not limited to\: Responsible for executions of Sales groups and catering events: Coordinate sales group / group meeting needs with clients, coordinate communicate between hotel staff (all involved departments) and client to ensure delivery of event details (BEO's, group resumes, etc.) are managed effectively, personally inspect all meeting rooms prior to each event. Coordinate projects and activities. Synchronize the needs of the group / event with the hotel staff to ensure smooth operations. This may include, but not limited to; e-Tools coordinator, inhouse event bookings, etc. Assist with site inspections/tours as needed. Provide support and guidance throughout the event planning process, ensuring client satisfaction. Make all VIP reservations. Greet internal and external clients daily when entering the department. Assist with variety of requests. Data entry using Delphi, Microsoft Word, and Excel; including printing, distributing reports, monitor group pick up, etc. Maintain detailed filing system for the department. The hourly rate range is $28 - $30 and is based on applicable and specialized experience and location. EOE/AA/Disabled/Veterans

Press space or enter keys to toggle section visibility As a Spa Esthetician at Asaya Spa, Rosewood Sand Hill, you will deliver refined, results-driven skincare experiences in a serene, luxury setting. This role is dedicated to providing, but not limited to, highly personalized service while upholding the standards of a Forbes Five-Star environment. The Esthetician performs luxury facials and select body treatments, demonstrating strong technical expertise across industry-standard modalities and a willingness to train in Asaya's signature protocols. Success in this role requires exceptional communication skills, a passion for continuous learning, and the ability to confidently recommend products and services that support each guest's wellness journey. Candidates must hold and maintain a current esthetics license (dual licensure preferred) Responsibilities * Uphold and consistently execute all departmental policies, service procedures, and brand standards. * Deliver each service with precision, professionalism, and timeliness, ensuring punctuality and seamless guest flow. * Provide spa, beauty, and massage treatments in alignment with Asaya Spa service standards. * Maintain accurate client records, treatment notes, and follow all protocols related to equipment, hygiene, and environment. * Demonstrate schedule flexibility to support operational needs, including, but not limited to nights, weekends and holidays. * Educate and engage guests through thoughtful service and retail recommendations. * Communicate effectively with spa leadership regarding guest feedback, concerns, or operational needs. * Foster positive, professional relationships with spa colleagues, hotel partners, and returning guests. * Adhere to all safety procedures, escalating concerns promptly to management. * Prepare and reset treatment rooms to luxury presentation standards between each guest. * Participate actively in training, meetings, and special events, supporting a culture of excellence. * Maintain a positive, service-driven presence that contributes to a refined and collaborative work environment. * Perform additional duties as assigned in support of spa and hotel operations. General Skills * Demonstrates precision, efficiency, and attention to detail while maintaining a calm, composed presence. * Exercises sound judgment in problem-solving and works effectively with minimal supervision. * Anticipates guest needs and consistently delivers exceptional, personalized service while maintaining confidentiality. * Communicates with clarity and warmth, supported by strong listening skills and working knowledge of basic technology. * Brings a positive, service-driven attitude and thrives in a collaborative, team-oriented environment. Technical Skills * Proficient in advanced facial treatments, including, but not limited to microdermabrasion, nano-pen infusions, chemical peels, LED therapies, radiofrequency, microcurrent, dermaplaning, specialized facial massage techniques (Gua Sha, lymphatic drainage), current facial technology and in-depth skin analysis for customized, high-demand treatments. * Experienced in body treatments and rituals, including exfoliating scrubs, wraps, and additional seasonal spa experiences. * Knowledgeable in professional skincare lines with the ability to recommend products that support long-term skin health and high retail sales. * Fluent in English (spoken and written); additional languages a plus. * Meets the physical demands of a spa environment, including lifting up to 50 lbs., extended standing, bending, reaching, and maintaining clear communication with guests and colleagues. * Holds and maintains a current California Esthetician license. Licenses & Certifications: Must hold a current California Board of Barbering and Cosmetology Esthetician license; dual licensure in Nail Technology or Massage Therapy is preferred but not required. Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The pay rate for this position is $17.55/hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience. About Us Press space or enter keys to toggle section visibility Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests. Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.

Press space or enter keys to toggle section visibility As a Banquet Manager, you will be responsible for supervise, train and inspect the performance of assigned Banquet Staff, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. Key Responsibilities * Must be hands on during events assisting Banquet Operations Staff and management with their job functions to ensure optimum service to guests. * Meet group coordinator/host prior to function with sales team representative, make introduction and ensure that all arrangements are agreeable. * Maintain complete knowledge of service requirements for assigned functions: * Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation * Characteristics/descriptions of wines/champagnes ordered, Prices for specified selections on cash functions, Groups' names and background, Type of functions and expected attendance/guarantee numbers * Scheduled hours of service, Special requests/arrangements, Order of service, traffic flow in room V.I.P.'s * Organize all assigned functions and complete preparation work in accordance with departmental standards. * Meet on a daily basis with the Chef and Stewarding to review scheduled group's menu and equipment requirements. * Ensure agreement of delivery times, amounts and special arrangements. Coordinate buffet requirements when necessary. Communicate service needs throughout the function. * Prepare station assignments for Banquet Servers according to group requirements and hotel standards. * Inspect the scheduled function areas/rooms well in advance for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments. * Meet with the Chef and Stewarding to review scheduled group's menu and equipment requirements. Ensure agreement of delivery times, amounts and special arrangements. * Inspect set-ups; check for cleanliness, neatness and agreement with group requirements and departmental standards; rectify deficiencies with respective personnel. * Greet guests upon arrival at function and assist in seating as required by group in accordance with departmental standards. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Observe guest reactions and confer frequently with service staff to ensure guest satisfaction. * Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. * Retrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standards. Make note of changes as received from Banquet Event Sales and post function sheets for the next 7 days. * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. * Maintain complete knowledge of: Daily house-count, arrivals/departures, V.I.P.'s, scheduled in-house group activities, locations and times, Correct maintenance and use of equipment, All department policies/service procedures. * Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Document any late or absent employees. * Prepare station assignments according to group requirements and hotel standards. Assign side-work to Servers in accordance with departmental procedures. * Inspect grooming and attire of staff and management, rectify any deficiencies. * Total all charges for the group function, prepare check and present to group contact for payment. Adhere to all cashiering procedures/policies. * Other duties, responsibilities and projects as assigned. JOB REQUIREMENTS Qualifications * Minimum three years' experience in banquet operations in a unionized four/five-star hotel. * Diploma/degree in Hospitality/Banquets Management preferred with proven record in delivering operating results in high volume banquet operations in four/five-star hotels. * Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. * Knowledge of various food service styles (i.e., French service, Russian service, tableside flambé service, butler style service); knowledge of specific room set-up styles; knowledge of organizing service from information on B.E.O.'s; knowledge of staffing guidelines/requirements for various types of banquet functions; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to compute basic mathematical calculations; familiarity with food and beverage cost controls; familiarity with Sales and Marketing tools for Banquets. * Required to speak, read and write English, with fluency in other languages preferred. * Must be able to exert physical effort in transporting 75 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. Licenses & Certifications California Responsible Beverage Service (RBS) Certificate & California Food Handler Card, preferred. Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The salary range for this position is $80,000 to $87,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education. About Us Press space or enter keys to toggle section visibility Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests. Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.

A global hospitality leader is seeking an Assistant Director of Sales to manage a key group segment and mentor the sales team at their San Francisco location. This position requires strong leadership, communication skills, and a proactive approach to securing business opportunities. Ideal candidates will have significant sales experience in the hotel industry and the ability to travel on short notice. The annual salary ranges from $140,000 to $160,000, with additional incentive opportunities. #J-18808-Ljbffr

EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! If you have bartending experience and want to grow your hospitality career, then this is the job for you! The incredible Juniper Hotel Cupertino is looking to add a bartender to their amazing food and beverage team. Apply today and come enjoy working at this beautiful property while receiving the best benefits in hospitality! A Bartender is responsible for preparing beverages and serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Schedule\: Candidates must be available Friday, Saturday and Sunday with flexibility to cover additional shifts as needed. This will include holidays. Wage\: $18.75 an hour plus gratuities The ideal candidate will possess: Two (2) years of bartending experience Hotel experience a plus Customer focused attitude Previous serving experience What will I be doing? As a Bartender, you would be responsible for preparing beverages and serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and respond to guest inquiries and requests in a timely, friendly and efficient manner Mix and garnish beverages according to recipe and portion control standards Present and serve beverages to guests Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers Stock and maintain the bar to include, but not limited to, beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce Cut, store and ensure product quality of all beverage-related perishables Respond professionally to inebriated guests, as needed

Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION The Assistant Spa Director is responsible for, but not limited to, the day-to day operations of the facility to include: Labor Management of Spa Desk, Locker Room Attendants and Practitioners, Retail COS and Overall Operational Budgets, while establishing and meeting the budget and financial goals of the organization, supporting and implementing Director of Spa and Wellness strategic plan to include marketing initiatives and staff training, acting as the liaison to other revenue centers on property, and professionally represents Rosewood Hotels. The Assistant Spa Director uses the ability to lead and motivate staff to achieve goals and exceed guest expectations. RESPONSIBILITIES * Ensures the Rosewood Hotels Experience for members and guests by maintaining the standards set by Rosewood Hotels Mission Statement/Values, Standards and Expectations, and Rosewood Hotels. * Brand Standards. Adheres to policies of the facility and Rosewood Hotels. * Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template. * Assists in developing a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the ownership with Account Executive approval. * Submits all paperwork and financial reporting in accordance with Rosewood Hotels policy. * Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair. * Maintains a monthly inventory of supplies, equipment, and products. * Assists with writing articles or press releases for the facility when applicable. * Assists with creating a team of service providers to meet all aspects of professionalism and service demands. * Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff. * Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops. * Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. * Assesses all employees progress continually, trains employees, coaches employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary. * Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments. * Assists in creating and implements an effective marketing and public relations strategy in a timely manner. * Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. * Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines. * Ensures the successful integration of the spa and the fitness facility into the overall operations of the hotel. * Ensures that the spa is successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors. * Implements a strategy to contact conference groups and promotes spa services to attendees. * Ensures that financial goals are attained by developing and implementing a retail sales plan. * Assists in establishing service and retail goals for staff and provides guidance on how to achieve them. * Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management. * Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system. * Provides necessary financial information to corporate and the clients accounting department for accurate reporting of daily sales and financial performance. * Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies. * Ensures compliance with all state licensing and health requirements. * Provides reservation procedures using spa software or a manual reservation system. * Assists in preparing any incident or accident reports and forwards them to the Talent & Culture Department and Rosewood Hotels Executive Team * Other duties as assigned. Qualifications * Minimum of one year of leadership experience in guest-facing sales, retail management, or hospitality operations. * Demonstrated ability to multitask, prioritize, and organize complex workflows and special projects in a fast-paced luxury environment with ability to work nights, weekends and holidays business needs. * Strong business acumen, including the ability to interpret operational and financial reports, perform basic business math, and support reporting needs. * Proven experience managing a P&L and exceeding financial performance targets within hospitality, wellness, or luxury retail. * Exceptional communication and leadership skills, with the ability to evaluate performance, deliver feedback, and drive continuous improvement. * A service-first mindset with a deep understanding of the elements that define exceptional guest experiences in Forbes Five-Star environments. * Track record of leading and inspiring hourly teams, fostering a culture of accountability, engagement, and high service and retail revenue performance. * Ability to remain poised and effective in high-pressure, high-volume operational settings. * Strong attention to detail and commitment to upholding brand standards, SOPs, and regulatory compliance. * Experience in training, coaching, and conflict resolution, with a collaborative, solutions-oriented leadership style. * Working knowledge of employment law, HR policies, and operational procedures within hospitality. * Proficiency in computer systems and standard business software, including Excel and/or Google Sheets. * Background in spa, beauty, or wellness services strongly preferred. * Flexible availability required, including weekends, evenings, holidays, opening and closing shifts, and the ability to adapt schedules based on business needs. * Willingness to travel overnight or between locations as operational needs require. * Minimum of one year of leadership experience in guest-facing sales, retail management, or hospitality operations. Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The salary range for this position is $95,000 to $100,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education. About Us Press space or enter keys to toggle section visibility Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests. Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.