Fox World Travel Leadership

Beth Marino is a Chief Experience Officer at Fox World Travel and is based in Oshkosh Wisconsin Area. She has worked as Business Travel Specialist at Fox World Travel; Director of Operations, Business Travel Division at Fox World Travel; and Vice President - Operations & Travel Technology at Fox World Travel. Beth attended McConnell School of Travel between 1997 and 1998.

I am an established technology leader and professional services executive with 20+ years of proven experience leading innovation and transformation. I bring a high-energy, collaborative, and consultative approach to IT decision-making, focusing on improving the customer experience.

Throughout my career, I have demonstrated a strong ability to develop, manage, and support strategic programs for cloud and managed services customers. I ensure these organizations reach near-term and long-range goals by bringing and instilling a passion for the customer experience.

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SELECTED CAREER HIGHLIGHTS

✔ Delivered a 3-year compounded annual growth rate of 17% to over $44MM in yearly revenue for a Professional Services region.

✔ Created a Customer Success role, leading to a 27% increase in an annual enterprise customer spend of over $1MM.

✔ Turned around an under-performing office to deliver 3-year growth of 89%, including a 12% margin improvement.

✔ Reversed a negative trend, improving margins from -3% to over 15% as part of a turnaround for a global professional services organization.

✔ Delivered more than a 40% improvement of Cloud Services implementations, decreasing from 110+ days to less than 60 days in just over two years.

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KEY AREAS OF EXPERTISE

☑ IT Professional Services

☑ Cloud Architectures (SaaS, PaaS, IaaS)

☑ Customer Success Operations

☑ Enterprise Service Delivery

☑ Relationship Management

☑ Client Project Implementation

☑ Onboarding & Adoption

☑ Business Process Improvement

☑ Solution Architecture & Engineering

☑ P&L Management

☑ Executive Team Leadership

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I’m always open to expanding my network and connecting with other top professionals. Please add me as a connection or contact me at:

➞ PHONE: (414) 617-9745

➞ EMAIL: sam.hilgendorf@gmail.com