Automatically Apply For Jobs With Zippi

Upload your resume to get started.

Franchise Manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted Experts

Dr. Karla Gavin,

Ken Corbit Ph.D.

Below we've compiled a list of the most critical franchise manager skills. We ranked the top skills for franchise managers based on the percentage of resumes they appeared on. For example, 40.1% of franchise manager resumes contained customer service as a skill. Continue reading to find out what skills a franchise manager needs to be successful in the workplace.

15 franchise manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how franchise managers use customer service:

Educated and coached staff on ways to provide excellent customer service by conducting training exercises utilizing role-play scenarios.
Fostered exceptional customer service to maintain existing clients and increase word-of-mouth referrals.

2. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how franchise managers use business development:

Networked with industry professionals for business development.
Coordinated new business development and presentations.

3. PowerPoint

Here's how franchise managers use powerpoint:

Facilitate safety training meetings and exercises using Microsoft PowerPoint to help employees understand the potential safety hazards in their work environment.
Directed creation/production of collateral, HTML, advertising material, and PowerPoint presentations, ensuring on-schedule and within-budget project completions.

4. Financial Management

Here's how franchise managers use financial management:

Trained new staff on how to paint in addition to customer interaction and financial management.
Charged with creating and executing financial management procedures to grow and retain revenue streams during economic downturn.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how franchise managers use payroll:

Educated and fully engaged in best practices and full compliance with relevant employment laws, payroll reporting and financial documentation and tracking
Conducted cold calling, scheduled client meetings, developed quotations, negotiated contracts, oversaw payroll, and managed profitability.

6. Franchise Operations

Here's how franchise managers use franchise operations:

Direct corporate liaison between franchise operations and Burger King Corporation.
Developed and managed franchise operations manual, training program, franchise policies and procedures, monthly franchise call.

7. Customer Satisfaction

Here's how franchise managers use customer satisfaction:

Developed customer relation skills by dealing with customer objections and earning consistent 5/5 customer satisfaction rating when past customers were surveyed.
Delivered high quality painting services with exceptional customer satisfaction by organizing materials, estimates and products.

8. Trade Shows

Here's how franchise managers use trade shows:

Frequented international trade shows for networking and professional development.
Represented Platinum Health & Fitness in interactions with other industry professionals at industry trade shows Oversee distribution of charitable contributions.

9. Business Plan

Here's how franchise managers use business plan:

Assisted in development of business planning process by developing grading scale on critical business operations.
Support franchise owners with business planning designed to maximize return and investment objectives.

10. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how franchise managers use real estate:

Coordinated with the real estate department to select various sites for new and/or expanding franchises.
Managed construction maintenance for associated real estate business, including redaction, renewal and homologation of leasing contracts.

11. Sales Growth

Here's how franchise managers use sales growth:

Implemented go-to market strategy combination of food and beverage, resulting in sales growth of over 20% in food.
Led franchisees to two consecutive years of same store sales growth and was top region in sales growth in 2006.

12. Store Operations

Here's how franchise managers use store operations:

Bottom line profit and loss responsibility for gasoline and convenience store operations, with revenues over $800 million.
Performed all aspects of retail store operations and tour management, including employee supervision, inventory & accounting reconciliation.

13. Franchise Sales

Here's how franchise managers use franchise sales:

Franchise sales also included all restaurant equipment, industrial cleaning supplies and over two hundred hot serve food service products.
Franchise sales responsibility, covering all States, presenting and selling to prospective buyers in consideration of purchasing a franchise.

14. Labor Costs

Labor cost is the total of all financial expenses incurred during the production of a product or in the services rendered by a company. This includes wages paid to workers directly, benefits, health care, meals, training, and payroll taxes involved in the process. It also include indirect expenses on labor which is why it's divided into direct and indirect wages.

Here's how franchise managers use labor costs:

Coordinated with management at all locations to streamline scheduling to obtain best labor cost.
Increased sales consistently, maximize productivity and efficacy while simultaneously reducing labor costs without compromising quality or service.

15. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how franchise managers use ran:

Prospected for leads and ran a direct marketing campaign, within assigned territory that met weekly quotas.
Supervised 9 Associates, Ran register, Exchanged payments, Visual merchandising.

What skills help Franchise Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Franchise Manager resumes?

Dr. Karla Gavin

Director of the Master of Sport Administration Program, Associate Professor of Sport Administration (2010), Upper Iowa University

College students who graduate and move into the workforce need to think of themselves as independent contractors. They need to articulate their abilities to be flexible and adaptable, and to communicate very clearly in written and verbal communication. Job candidates will benefit from viewing issues as challenges instead of problems and using out-of-the-box thinking to resolve those issues.

They need to share their ability to work with diverse groups of people in team settings. Their willingness to be lifelong learners is important and they should reflect their desire to attend professional development activities and to pursue advanced degrees or certifications. Examples of leadership positions and opportunities need to be indicated on the resume.
Each of the areas mentioned above requires related examples to be stated concisely to reiterate their accomplishments and future goals.

What Franchise Manager skills would you recommend for someone trying to advance their career?

Ken Corbit Ph.D.

Assistant Professor of Professional Practice in Marketing, Texas Christian University

AI-Integrated Consultative Selling: Recognize the evolving role of AI in sales. Embrace AI tools that enhance your pre-call preparation, role-playing, agenda setting, and call talk track development. Stay ahead by incorporating AI into your sales strategies to deliver personalized and efficient client engagements.

What type of skills will young Franchise Managers need?

Peter Johnson DPS

Clinical Associate Professor of Marketing Academic Director of MS in Marketing Intelligence, Fordham University

There are three things that employers are looking for:
1. Demonstrated ability to solve problems
2. Ability to analyze and make decisions based on data
3. Communication skills with management, teams, and clients

Do you want to know more?

List of franchise manager skills to add to your resume

The most important skills for a franchise manager resume and required skills for a franchise manager to have include:

Customer Service
Business Development
PowerPoint
Financial Management
Payroll
Franchise Operations
Customer Satisfaction
Trade Shows
Business Plan
Real Estate
Sales Growth
Store Operations
Franchise Sales

Labor Costs
RAN
ROI
Food Preparation
Human Resources
Inventory Control
Business Operations
Food Safety
Corporate Standards
Employee Scheduling
POS
Financial Statements
Customer Complaints

Safety Procedures
Sales Floor
Bank Deposits
Franchise Agreements
Customer Relations
Facebook
Caribbean
Repeat Business
Sales Strategies
Inventory Management
QuickBooks
Sales Associates

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs