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Franchise owner skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Bernie Cerasaro,

Robin Jarvis

Below we've compiled a list of the most critical franchise owner skills. We ranked the top skills for franchise owners based on the percentage of resumes they appeared on. For example, 57.4% of franchise owner resumes contained commercial cleaning as a skill. Continue reading to find out what skills a franchise owner needs to be successful in the workplace.

15 franchise owner skills for your resume and career

1. Commercial Cleaning

Here's how franchise owners use commercial cleaning:

Provide commercial cleaning services to industrial warehouses and educational institutes in inland empire area.
Provided variety of commercial cleaning services to Charlotte and surrounding area businesses.

2. Senior Care

Here's how franchise owners use senior care:

Represented the leading Company in the nation in Senior Care.
Started in-home non-medical senior care business in 2011 with family.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how franchise owners use customer service:

Headed high-impact marketing initiatives, provided fiscal oversight, ensured budget control, and facilitated provision of world-class customer service.
Provided excellent customer service, organizational and interpersonal skills while transporting customers throughout the North East Region.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how franchise owners use payroll:

Directed day-to-day business operations, including payroll, inventory control, and profit/loss statements.
Input payroll information into online payroll system and transmitted employer and employee taxes electronically.

5. Franchise Business

Here's how franchise owners use franchise business:

Developed direct mail franchise business targeting local merchants, providing coupon distribution throughout the community.
Supervised, recruited, retained, mentored and trained agents in accordance with Better Homes and Gardens franchise business model.

6. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how franchise owners use financial statements:

Analyzed financial statements, sales and activity reports and other performance data to measure productivity and meet organizational goals.
Verify and reconcile account balances and prepare financial statements.

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7. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how franchise owners use business development:

Administered all facets of operations, including financial management, marketing, human business development, and curriculum development.
Fueled a record-setting business turn-around while setting new benchmarks for performance and best financial and business development practices.

8. Business Management

Business management refers to a subject where coordination of all spheres of an organization's operations by planning comes into existence. It majorly concerns with issues about income and other factors such as the profitability of the business.

Here's how franchise owners use business management:

Partnered with corporate franchise leadership to execute organization-wide strategies and business management initiatives.
Gained general understanding of business management as a whole.

9. Business Plan

Here's how franchise owners use business plan:

Developed comprehensive business plan, policies and procedures, and long-term objectives to drive efficient operations and rapid profitability.
Designed and executed strategic business plan focused on high-ROI opportunities including promotional events and crafting effective promotional strategies.

10. Business Growth

Here's how franchise owners use business growth:

Innovated company brand and identified opportunities promoting business growth through targeted networking and integrated marketing strategies.
Handled marketing and advertising budgets to promote continued customer awareness and business growth.

11. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how franchise owners use human resources:

Spearheaded daily human resources functions, such as hiring and training of employees in order to improve and grow the workforce.
Managed and directed all operational functions for a busy retail outlet, which included all phases of human resources.

12. Inventory Control

Here's how franchise owners use inventory control:

Preformed inventory control and purchasing of inventory from both foreign and domestic suppliers.
Developed and implemented new inventory control measures.

13. A/P

A/P stands for Accounts Payable. It refers to the money owed to other individuals or businesses for products or services purchased on credit. Accounts payable is mentioned under the current liabilities section of a balance sheet.

Here's how franchise owners use a/p:

Managed IT Department, Distribution Center, A/P, A/R and front office
Managed a team of twenty employees Conducted training with management and employees Processed all accounting functions A/P, A/R.

14. Business Operations

The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.

Here's how franchise owners use business operations:

Established corporation, negotiated franchise agreement, sold program to local advertisers, performed all business operations.
Manage and coordinate employment services and business operations of a private employment agency.

15. Customer Relations

Here's how franchise owners use customer relations:

Manage company operations; negotiate project bids; supervise shift workers; purchasing; monitor inventory; oversee vendor/customer relations
Developed strong customer relationships and a referral network generating over 500 club memberships.

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What skills help Franchise Owners find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on franchise owner resumes?

Bernie Cerasaro

Assistant Teaching Professor, Pennsylvania State University - Greater Allegheny

Skills employers would be looking for would be functional skills and interpersonal skills. Functional skills should stand out on a resume and be aligned to the business job in question. For example, if focused on marketing positions, marketing skills such as data analytics, market research, consumer behavior, global marketing, and professional selling skills would be areas for which employers would be looking. If the job market is looking for someone in accounting, then functional skills that would stand out would be intermediate financial accounting skills and courses on taxation and auditing. For those seeking positions in project management or supply chain management, skills that would stand out would encompass subject matter such as project management, portfolio management, operations planning and control, purchasing and materials management, and knowledge of ERP type systems and other business processes.

Skill sets can be enhanced via various types of certification. For example, those interested in accounting might pursue a CPA (Certified Public Accountant) license, which requires 150 credits. As most universities require 120 credits for a bachelor's degree in business, a CPA would require just an additional 30 credits, which students can start accumulating while still at college. Project management certification is also an opportunity to enhance the aforementioned skills and would certainly stand out on an applicant's resume. The Project Management Institute (PMI) promotes PMP certification, which validates that you are highly skilled in soft skills to lead project teams and have the required technical aspects of managing projects. Some universities are working with the PMI to have PMI-approved courses. Approved courses are used toward the PMP training hours required to sit for the exam. For example, Penn State University has received approval for two such courses, Portfolio Management and Organizations and Project Planning and Resource Management.

Due to the high rate of interaction with the global marketplace and the complexity of international business, managers are looking more closely at applicants who have some familiarity with global markets and international culture, such as applicants who may have study abroad experience, traveled internationally, speak a foreign language or have lived or worked in another country.

What franchise owner skills would you recommend for someone trying to advance their career?

Robin Jarvis

Director of Career and Internship Services, Culver-Stockton College

Certain soft skills always are in demand from employers. Creativity in problem-solving is frequently at the top of the list. Collaboration and effectiveness in a team setting, also are important to the business. Along with this goes communication. Employers seek applicants who have emotional intelligence with the ability to manage and express their emotions. Adaptability is high on the list, and we all learned a great deal about adaptability this year. I've received a lot of feedback from employers looking for technical skills, Excel in particular. Students seeking to improve in any of these areas should actively engage in the learning opportunities offered in their classroom environments. LinkedIn offers certificate classes in many of these subjects. And, as with any skill, one has to practice, practice, practice to gain and maintain proficiency.

What type of skills will young franchise owners need?

Randy Myer

Professor of the Practice, University of North Carolina

Communication skills, like those of a good salesperson, are first and foremost. You have to sell yourself, if you are going to get the job, and then convince others that you are worth moving to the next level in your dreams.

Do you want to know more?

List of franchise owner skills to add to your resume

The most important skills for a franchise owner resume and required skills for a franchise owner to have include:

Commercial Cleaning
Senior Care
Customer Service
Payroll
Franchise Business
Financial Statements
Business Development
Business Management
Business Plan
Business Growth
Human Resources
Inventory Control
A/P
Business Operations
Customer Relations
Loss Statements

Janitorial Services
POS
Local Community
Inventory Management
Store Operations
Tax Returns
QuickBooks
Sales Growth
Customer Accounts
Customer Complaints
Customer Retention
Site Selection
Financial Management
Financial Reports
Commercial Buildings
Floor Care

Local Businesses
Sales Presentations
Repeat Business
Sales Volume
Cost Control
Facebook
Community Involvement
Office Buildings
Retail Store
Franchise Operations
Accounts Receivables
Gross Sales
Tax Preparation
Local Store
Food Cost

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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