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Become A Fraud Analyst

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Working As A Fraud Analyst

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Analyzing Data or Information
  • Making Decisions and Solving Problems
  • Mostly Sitting

  • $71,000

    Average Salary

What Does A Fraud Analyst Do At Volt Information Sciences

* Identify and track current fraud trends by reviewing transaction and account patterns
* Work reports and databases using established policies and procedures
* Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns
* Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance
* Monitor consumer transaction and account activity for potential fraudulent activity including identity theft, account take over, friendly fraud, and other identified risks
* Effectively communicate with appropriate authorities to resolve fraud concerns
* Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests via phone, email, and fax
* Adhere to a strict attendance and punctuality policy
* Adhere to strict compliance and regulatory requirements
* Assist in preparing SAR files, using various systems to obtain required documentation, and organize files according to established standards
* Work on projects of various degrees of engagement which are aligned with Corporate and Departmental Objectives using established guidelines; review, make decisions, and document results

What Does A Fraud Analyst Do At Highmark Health

* Develop and maintain annual anti-fraud program which includes facilitating fraud training and fraud awareness day, as well as filing annual fraud plans and reports according to state regulations.
* Responsible for updating annually the changes in insurance laws with regard to lines of business
* Conducts reviews of areas or programs as requested both internally and externally using department case protocol.
* Identifies parties involved by reviewing inquiries and complaints against providers, members, facilities, pharmacies, groups, and/or employees of Highmark and Subsidiaries.
* Interviews providers, members or any other individual(s) necessary to complete a case review or special project.
* Determines the scope of the allegation or special project by assembling the necessary information, statistics, policies and procedures, licensure information, doctors’ agreements, contract, etc.
* Coordinates data extracts by assessing multiple databases both internally and externally.
* Takes action to prevent further improper payments.
* Forwards case to the Credentialing and/or Medical Review Committee, law enforcement and regulatory agencies.
* Completes all necessary field (externally) investigative work for resolution or alleged fraud/waste and abuse cases or special projects.
* Provides support as needed to internal and external law enforcement and regulatory agencies, Credentialing or Medical Review Committee.
* Recover misappropriated funds paid by Highmark and affiliated companies and work with Finance to ensure proper recording the financial statements.
* Conduct audits for proactive and investigative purposes to comply with internal audit and regulatory requirements.
* Audits consist of contract, commissions, surveillance, workers’ compensation and IME.
* In addition, this position will complete Office of Foreign Asset Control (OFAC) to ensure payments are not issued to unauthorized parties.
* Other duties as assigned or requested.

What Does A Fraud Analyst Do At MUFG Union Bank

* Analyze account transactions to determine if fraudulent activity is present.
* Investigate and evaluate fraud by contacting account holders.
* Limit potential loss exposure by placing holds or card status to limit funds availability.
* Carryout efforts for prevention and recovery.
* Understand, record, and update case detail reports for all alerts received.
* Prepare documentation for suspicious activity reports (SAR) in accordance with federal regulations and FIU policy and procedure.
* Interpret case management system in order to assist with customer questions and resolve cases.
* Talks to internal and external customers in an inbound/outbound call center.
* Respond to inquiries received from branch/department personnel, customers, and merchants.
* Maintain working knowledge of all fraud related applications and products.
* Escalate fraud trends to supervisors

What Does A Fraud Analyst Do At Greensky

* Monitor real time queues and identify high risk transactions within the business portfolio.
* Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, counterfeit and similar other risks.
* Identify fraudulent transactions and cancel them from further processing.
* Resolve high risk alerts within the service level agreements to reduce potential revenue losses.
* Investigate fraud claims and make decisions regarding their validity based on available internal and card brand policies and 3rd party data and in accordance with defined SOP’s
* Interact with banks and customers to validate information and to confirm or cancel authorizations.
* Resolve customer issues within the scope of existing service level agreements.
* Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
* Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
* Ensure confidentiality of all information collected during investigation.
* Determine existing fraud trends by analyzing accounts and transaction patterns.
* Identify system improvements to prevent fraudulent activities.
* Recommend anti-fraud processes for changing transaction patterns and trends.
* Recommend new software tools used for fraud detection, prevention and reporting activities.
* Generate suspicious activity reports and risk management reports for Managers.
* Handle escalated customer calls/inquiries
* Answer phone inquiries from merchants and other banks pertaining to cases that have been worked
* Maintain individual accountability for performance metrics ensuring ever-increasing levels of productivity and accuracy against established benchmarks
* Create clear, concise and compelling documentation to respond to inquiries from legal
* Utilize BPMN process training
* Shifts: Shifts vary, and cover hours from 8:00 AM
* PM, 5 shifts per week, any day of the week.
* Shifts are primarily 9 hours with a 1 hour unpaid lunch.
* Most analysts are required to work at least 1 weekend day per week.
* The Customer Protection department is open 363 days/year (closed Thanksgiving and Christmas).
* Location: Atlanta, Georgia

What Does A Fraud Analyst Do At Co-Op Services Credit Union

* Utilize various tools within the First Data system to best benefit our clients in combatting fraud losses.
* Complete research and investigations into current industry standards, fraud trends, and limiting client losses on potentially negative accounts.
* Respond to any/all inquiries from clients in a timely, professional and accurate manner.
* Develop and maintain an excellent relationship with internal and external clients.
* Facilitate reviews with clients regarding their settings and overall strategies.
* Develop methods to track setting and strategy performance and offer suggestions when changes are needed.
* Manage client requests, new client set ups, as well as to consult our partners o nhow to best implement new strategies

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Fraud Analyst Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Chinese

  • German

  • Mandarin

  • Russian

  • Italian

  • Arabic

  • Hindi

  • Urdu

  • Polish

  • Swedish

  • Hmong

  • Dutch

  • Korean

  • Danish

  • Norwegian

  • Thai

  • Occidental

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Fraud Analyst Education

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Real Fraud Analyst Salaries

Job Title Company Location Start Date Salary
Fraud Analyst Google, Inc. Mountain View, CA Feb 05, 2016 $106,400
Fraud Lead Analyst Barclays Bank PLC Islandia, NY Oct 31, 2011 $106,000
Lead Fraud Analyst Barclays Bank PLC Islandia, NY Sep 30, 2013 $105,000 -
Fraud Prevention Analyst 3 Bill Me Later, Inc. San Jose, CA Aug 06, 2014 $100,000
Fraud Prevention Analyst Bill Me Later, Inc. San Jose, CA Jan 28, 2016 $100,000
Fraud Strategy Analyst Barclays Bank Delaware Wilmington, DE Mar 30, 2012 $100,000 -
Fraud Analyst Apple Inc. Cupertino, CA Feb 14, 2011 $100,000
Lead Fraud Analyst Bill Me Later Timonium, MD Nov 01, 2011 $98,475
Fraud Prevention Analyst 5 Bill Me Later, Inc. San Jose, CA May 05, 2014 $95,712
Lead Fraud Analyst Barclays Bank PLC Islandia, NY Oct 01, 2010 $95,000
Fraud Lead Analyst Barclays Bank Delaware Islandia, NY Oct 31, 2011 $90,000 -
Fraud Lead Analyst Barclays Bank PLC Islandia, NY Dec 17, 2012 $90,000 -
Fraud Analyst, Credit Risk Barclays Bank PLC Islandia, NY Jul 25, 2011 $87,500
Fraud Analyst Doubleverify Inc. New York, NY Jun 06, 2016 $85,000
Fraud Analyst, Credit Risk Barclays Bank PLC Islandia, NY Jun 06, 2011 $85,000
Fraud Analyst Visa USA Miami, FL Jun 10, 2015 $78,437 -
Aml/Fraud Analyst Beta Soft Systems Inc. San Francisco, CA Sep 10, 2015 $75,046
Fraud Strategy Analyst II Fifth Third Bank, An Ohio Banking Corporation Cincinnati, OH Sep 19, 2016 $75,000
Fraud Analyst Citibank, N.A. Islandia, NY Jul 05, 2011 $75,000
Fraud Analyst Barclays Bank PLC Islandia, NY Sep 09, 2010 $72,000
Fraud Analyst (Risk Analyst) Western Union, LLC San Francisco, CA Oct 29, 2012 $70,000
Fraud Analyst GSI Commerce Solutions, Inc. King of Prussia, PA Jan 16, 2015 $69,763
Fraud Prevention Analyst EBAY Enterprise, Inc. King of Prussia, PA Jul 09, 2016 $66,726
Fraud Analyst Visa U.S.A. Inc. Miami, FL Oct 01, 2014 $66,664 -
Fraud Prevention Analyst II FIS Management Services LLC Saint Petersburg, FL Jun 06, 2016 $65,478 -
Fraud Analyst Visa U.S.A. Inc. Highlands Ranch, CO Dec 21, 2009 $62,525 -

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Top Skills for A Fraud Analyst


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Top Fraud Analyst Skills

  1. Potential Fraudulent Activity
  2. Credit Card Transactions
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Contacted customer regarding potential fraudulent activity Answered any and all questions asked by the customer
  • Serviced both inbound/outbound fraud prevention and investigation calls from/to cardholders to address account inquiries and credit card transactions.
  • Call center customer service in the fraud department for credit cards.
  • File Suspicious Activity Reports in accordance with Federal filing requirements.
  • Interviewed cardholders and merchants regarding unauthorized account activity.

Top Fraud Analyst Employers

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