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Fraud analyst skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
David Feldman Ph.D.
Fraud analyst example skills
Below we've compiled a list of the most critical fraud analyst skills. We ranked the top skills for fraud analysts based on the percentage of resumes they appeared on. For example, 12.7% of fraud analyst resumes contained customer service as a skill. Continue reading to find out what skills a fraud analyst needs to be successful in the workplace.

15 fraud analyst skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how fraud analysts use customer service:
  • Specialized customer Service Professional handling incoming calls from business and individual customer, researching claims of Identity Theft and/or fraudulent activity.
  • Worked closely with Customer Service management and staff to implement new verification processes used to authenticate the identity of potential customers.

2. Fraud Prevention

Here's how fraud analysts use fraud prevention:
  • Serviced both inbound/outbound fraud prevention and investigation calls from/to cardholders to address account inquiries and credit card transactions.
  • Researched information security and fraud prevention techniques, and recommended approaches for improving the organization's security posture.

3. SQL

Here's how fraud analysts use sql:
  • Performed fundamental SQL database queries to accurately update financial fraud trends monthly analysis report.
  • Developed SQL queries to detect potential fraud orders * Drove creation of enhanced fraud screening with IT * Maintained fraud metrics.

4. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how fraud analysts use outbound calls:
  • Receive inbound and make outbound calls to customers regarding fraudulent activity and unauthorized transactions and take action on unauthorized activity.
  • Managed representatives who handle inbound and outbound calls from customers to verify account information and validate identity.

5. Fraudulent Transactions

Here's how fraud analysts use fraudulent transactions:
  • Reviewed debit and credit card account information and transactions in an attempt to verify customer information and identify potential fraudulent transactions.
  • Contributed to the profitability of the bank by retaining valued customers and minimizing credit losses resulting from fraudulent transactions.

6. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how fraud analysts use law enforcement:
  • Protected firm financial assets and liabilities investigating fraud claims, collaborating with financial institutions and law enforcement to resolve cases.
  • Established relationships with local law enforcement regarding persons of interest within the retail stores and provide information regarding these individuals.

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7. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how fraud analysts use management system:
  • Monitored suspicious cellular activity by working with subscriber to verify cellular usage utilizing fraud management system.
  • Increased departmental efficiency by 30% by refining procedures and instituting a streamlined case management system.

8. Strong Analytical

Here's how fraud analysts use strong analytical:
  • Utilize strong analytical, critical thinking, and organization skills.
  • Demonstrated strong analytical skills to determine real vs. fraudulent accounts.

9. Customer Accounts

Here's how fraud analysts use customer accounts:
  • Detected and prevented fraud losses through accurate research and direct intervention on customer accounts relative to Visa and MasterCard regulations and operations
  • Initiated appropriate action based on transaction characteristics on routine based on Customer accounts including records investigations and securing accounts.

10. Fraud Losses

Here's how fraud analysts use fraud losses:
  • Investigated and resolved customer concerns in collaboration with respective agency and other departments * Responsible for avoiding credit card fraud losses.
  • Reconcile and summarize fraud losses and correspond about problem resolution with customers and/or internal or external service partners.

11. AML

AML refers to the rules and systems set up by governments, financial institutions, or organizations to prevent fraudulent economic activities.

Here's how fraud analysts use aml:
  • Have taken several AML computer based training seminars defining, recognizing, deterring and correcting money laundering behavior.
  • Researched and analyzed AML investigation findings and documented customer activity for potential AML related suspicious activity.

12. Debit Cards

Here's how fraud analysts use debit cards:
  • Utilized internal bank systems while responding to incoming and outgoing inquiries regarding customer's ATM/Debit cards status/transactions.
  • Closed/opened credit card and debit cards related to fraudulent activity.

13. Fraud Investigations

Frаud investigations аrе dеѕіgnеd to еxроѕе frаudulеnt оffеnсеѕ such аѕ іnѕurаnсе аnd credit саrd fraud аnd to рunіѕh thе perpetrator of a frаudulеnt and іllеgаl асt аnd tо соllесt еvіdеnсе to protect the vісtіmѕ іn ԛuеѕtіоn.

Here's how fraud analysts use fraud investigations:
  • Performed fraud investigations utilizing detailed data analysis to detect credit card discrepancies, discount/complimentary sales activity, and inventory variances.
  • Conducted subscription fraud investigations and performed proactive account analysis to identify potential fraud patterns and users.

14. Inbound Calls

Here's how fraud analysts use inbound calls:
  • Received inbound calls from cardholders reporting fraud, generated replacement cards and report fraud transactions to open investigation.
  • Answered inbound calls regarding possible fraudulent activity on customer credit accounts.

15. Fraud Claims

Here's how fraud analysts use fraud claims:
  • Received incoming calls and assisted customers with questions or issues regarding potential fraud claims related activity.
  • Initiated or declined fraud claims after asking probing questions and investigating previous account activity.
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What skills stand out on fraud analyst resumes?

David Feldman Ph.D.

Professor of Urban Planning and Public Policy and Political Science, Director, Water UCI, Director, MPP Program, University of California, Irvine

Succinct writing, critical thinking, strong quantitative analytical skills.
Do you want to know more?
Read more about what experts have to say about fraud analyst

List of fraud analyst skills to add to your resume

Fraud analyst skills

The most important skills for a fraud analyst resume and required skills for a fraud analyst to have include:

  • Customer Service
  • Fraud Prevention
  • SQL
  • Outbound Calls
  • Fraudulent Transactions
  • Law Enforcement
  • Management System
  • Strong Analytical
  • Customer Accounts
  • Fraud Losses
  • AML
  • Debit Cards
  • Fraud Investigations
  • Inbound Calls
  • Fraud Claims
  • Corrective Action
  • ACH
  • Financial Institutions
  • Fraud Cases
  • Fraud Patterns
  • Credit Card Transactions
  • Customer Calls
  • Fraud Trends
  • Bank Secrecy Act
  • Identity Theft
  • OFAC
  • Credit Card Accounts
  • Customer Transactions
  • Account Takeover
  • Customer Situations
  • Credit Card Fraud
  • Debit
  • Detect Fraud
  • Level Agreements
  • Transaction Data
  • Anti-Money Laundering
  • Lexis Nexis
  • Service Support
  • Account Maintenance
  • Office Functions
  • Customer Inquiries
  • Account Changes
  • Subpoenas
  • Customer Issues
  • Transaction Characteristics
  • Fraudulent Charges
  • Complex Research
  • Phishing

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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