Fraud investigator job description
Updated March 14, 2024
8 min read
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Example fraud investigator requirements on a job description
Fraud investigator requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in fraud investigator job postings.
Sample fraud investigator requirements
- Minimum of a bachelor's degree in Accounting, Finance, or related field
- Knowledge of fraud investigation techniques, including data analysis and forensic accounting
- Experience with investigation software and tools
- Understanding of relevant laws and regulations, such as the Sarbanes-Oxley Act
- Ability to work independently and in a team environment
Sample required fraud investigator soft skills
- Excellent communication and interpersonal skills
- Strong attention to detail and analytical skills
- Ability to think critically and make sound decisions
- Effective time management and organizational skills
- Ability to maintain confidentiality and handle sensitive information
Fraud investigator job description example 1
Lowe's Companies fraud investigator job description
Lowe's is able to offer remote employment of this position in the following states: AL, AR, AZ, CA(salaried roles only), CT, CO, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, MA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
The primary purpose of this role is to identify, mitigate, and prevent losses and abuses related to Lowe's e-commerce platform and store support system including the identification, reduction, and elimination of criminally and fraudulently obtained payment methods on Lowe's e-commerce platform, preventing the fulfillment of illegally and fraudulently obtained Lowe's products and services, preventing chargeback losses to all Lowe's fulfillment nodes, and mitigating margin losses related to coupon, discount, and pricing abuses. This role is critical to Lowe's because it is responsible for approximately $300 million in annual loss mitigation with minimal customer impact.
Key Responsibilities:
* Mitigates liability and risks relates to criminal activity and store-support fulfillment processes by developing fraud rules and manually reviewing orders in the fraud application to overall increase approval rates and maintain flow through of positive orders
* Enables positive customer transactions and sales maximization with the ecommerce environment via positive customer identification and sales facilitation
* Identifies and assesses high risk e-commerce transactions to ensure the conversion of legitimate orders and the reduction/elimination of fraudulent transactions from the fulfillment process
* Manages and develops Lowe's fraud platform and related tools in real-time to identify and resolve e-commerce abuse including coupon and discount abuse, pricing abuse, affiliate abuse, payment failure abuse, bot attacks, gift card abuse, etc.
* Provides training, guidance, and direction to field and corporate teams that handle potentially fraudulent e-commerce orders including Store Management, Loss Prevention, Contact Centers, Gift Card Sales, Distribution Centers, Lowe's Digital and Payment Card Operations
* Analyzes e-commerce fraud trends and develops strategies to mitigate chargeback losses for web-based sales such as how to process high risk but debatable orders
* Initiates and executes complex fraud investigations in partnership with federal, state, and local law enforcement by setting up required data, collecting information, and supplying subpoena for field teams to investigate
* Communicates with vendor partnerships to ensure Lowe's fraud platform is current with or ahead of industry and market trends
Required Qualifications:
* Bachelor's degree
* LPC Certification, CFI Certification, CFE Certification, or commiserate work-related experience
* 3 years of loss prevention, risk, or e-commerce fraud experience
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe's and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
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The primary purpose of this role is to identify, mitigate, and prevent losses and abuses related to Lowe's e-commerce platform and store support system including the identification, reduction, and elimination of criminally and fraudulently obtained payment methods on Lowe's e-commerce platform, preventing the fulfillment of illegally and fraudulently obtained Lowe's products and services, preventing chargeback losses to all Lowe's fulfillment nodes, and mitigating margin losses related to coupon, discount, and pricing abuses. This role is critical to Lowe's because it is responsible for approximately $300 million in annual loss mitigation with minimal customer impact.
Key Responsibilities:
* Mitigates liability and risks relates to criminal activity and store-support fulfillment processes by developing fraud rules and manually reviewing orders in the fraud application to overall increase approval rates and maintain flow through of positive orders
* Enables positive customer transactions and sales maximization with the ecommerce environment via positive customer identification and sales facilitation
* Identifies and assesses high risk e-commerce transactions to ensure the conversion of legitimate orders and the reduction/elimination of fraudulent transactions from the fulfillment process
* Manages and develops Lowe's fraud platform and related tools in real-time to identify and resolve e-commerce abuse including coupon and discount abuse, pricing abuse, affiliate abuse, payment failure abuse, bot attacks, gift card abuse, etc.
* Provides training, guidance, and direction to field and corporate teams that handle potentially fraudulent e-commerce orders including Store Management, Loss Prevention, Contact Centers, Gift Card Sales, Distribution Centers, Lowe's Digital and Payment Card Operations
* Analyzes e-commerce fraud trends and develops strategies to mitigate chargeback losses for web-based sales such as how to process high risk but debatable orders
* Initiates and executes complex fraud investigations in partnership with federal, state, and local law enforcement by setting up required data, collecting information, and supplying subpoena for field teams to investigate
* Communicates with vendor partnerships to ensure Lowe's fraud platform is current with or ahead of industry and market trends
Required Qualifications:
* Bachelor's degree
* LPC Certification, CFI Certification, CFE Certification, or commiserate work-related experience
* 3 years of loss prevention, risk, or e-commerce fraud experience
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe's and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
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Fraud investigator job description example 2
MUFG EMEA fraud investigator job description
**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.
**Responsibilities:**
Reporting to the Corporate Investigations Manager (Director) of Americas Financial Crimes Compliance. The Investigator will complete financial crime investigations to ensure that potentially suspicious transactions are appropriately identified within specified timeframes and that decisions to file or not to file Suspicious Activity Reports (SARs) are adequately supported. This is a non-supervisory position, distinguished from the higher-level investigators by the complexity of cases, number of concurrent cases assigned, experience and general level of supervision required by the Investigations Manager.
**Qualifications:**
+ Associates Degree in Criminal Justice, Business or related experience is preferred.
+ Minimum of three years of investigative or related experience with specific emphasis on fraud investigations at a financial institution, regulatory agency or law enforcement agency is preferred.
+ Basic knowledge of Criminal and Commercial laws and procedures, Uniform Commercial codes, penal codes and Bank regulations and standards including Suspicious Activity Reports.
+ Basic knowledge of Interviewing and Interrogating techniques is required prior to conducting interviews. Excellent oral and written communication skills.
+ Excellent interpersonal skills.
+ Professional certifications such as a CFE, CCIP, CCII, CFCI is highly desirable.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.
\#LI-Hybrid
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.
**Responsibilities:**
Reporting to the Corporate Investigations Manager (Director) of Americas Financial Crimes Compliance. The Investigator will complete financial crime investigations to ensure that potentially suspicious transactions are appropriately identified within specified timeframes and that decisions to file or not to file Suspicious Activity Reports (SARs) are adequately supported. This is a non-supervisory position, distinguished from the higher-level investigators by the complexity of cases, number of concurrent cases assigned, experience and general level of supervision required by the Investigations Manager.
**Qualifications:**
+ Associates Degree in Criminal Justice, Business or related experience is preferred.
+ Minimum of three years of investigative or related experience with specific emphasis on fraud investigations at a financial institution, regulatory agency or law enforcement agency is preferred.
+ Basic knowledge of Criminal and Commercial laws and procedures, Uniform Commercial codes, penal codes and Bank regulations and standards including Suspicious Activity Reports.
+ Basic knowledge of Interviewing and Interrogating techniques is required prior to conducting interviews. Excellent oral and written communication skills.
+ Excellent interpersonal skills.
+ Professional certifications such as a CFE, CCIP, CCII, CFCI is highly desirable.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.
\#LI-Hybrid
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Fraud investigator job description example 3
Suncoast Community High School fraud investigator job description
The Financial Fraud Investigator is a valued part of the cohesive team focused on protecting the assets of the credit union and its members. The key tasks include investigating cases of fraud by interviewing victims and suspects, obtaining and reviewing evidence, and determining facts from the information. This role will make recommendations on the disposition of cases. An ideal candidate is an individual with previous experience in fraud investigations, attention to detail, analytical ability, and strong communication skills.
Responsibilities
* Investigate cases of fraud including check fraud, new account fraud, debit and credit card fraud, teller transactions, check kiting, identity theft, elderly exploitation, and other suspicious activity
* Obtain and review evidence, exhibits, photographs, public records, internet resources, law enforcement agencies, and other information through internal documentation
* Prepare case summary reports, recommend disposition of cases and submit cases to law enforcement
* Assist members with allegations of fraud, fraud resolution, and unauthorized or suspicious transactions
* Guide members on completing affidavits, obtaining documentation, filing police reports, and making payment arrangements
* File CUNA Mutual Group bond claims on behalf of Suncoast Credit Union
* Collaborate with credit union staff to answer questions or provide information related to cases of suspected fraud
* Identify fraud trends by reviewing, monitoring, and analyzing data reports
* Execute required performance standards for quality, communication, promptness, and identifying fraud trends
* Process returned deposit items (chargebacks)
* Process error corrections and restitution or recovery payments
* Review and evaluate items to identify fraud
* Implement holds or other restrictions on accounts as necessary
* Attend job-specific training classes as requested by the manager
* Complete annual BSA/AML compliance training and understand employee's role in maintaining an effective BSA/AML compliance program
* Complete FACT Act Red Flag training
Qualifications
* Bachelor's degree in business administration, risk management, or a related field (A comparable combination of work experience and training may be substituted for education requirements)
* 2+ years of experience in fraud investigations or risk management with a financial institution
* Basic understanding of legal and court processes
* Must be able to maintain a high level of confidentiality
* Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
* Effective communication skills (written, verbal and interpersonal) to interact with members, staff, vendors, and government regulators
* Ability to analyze and resolve routine problems and situations
* Basic knowledge and understanding of credit union products, services, policies, and procedures pertinent to the job
* Basic knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities
* Basic knowledge and understanding of all credit union computer systems and software applications required to perform job duties
Responsibilities
* Investigate cases of fraud including check fraud, new account fraud, debit and credit card fraud, teller transactions, check kiting, identity theft, elderly exploitation, and other suspicious activity
* Obtain and review evidence, exhibits, photographs, public records, internet resources, law enforcement agencies, and other information through internal documentation
* Prepare case summary reports, recommend disposition of cases and submit cases to law enforcement
* Assist members with allegations of fraud, fraud resolution, and unauthorized or suspicious transactions
* Guide members on completing affidavits, obtaining documentation, filing police reports, and making payment arrangements
* File CUNA Mutual Group bond claims on behalf of Suncoast Credit Union
* Collaborate with credit union staff to answer questions or provide information related to cases of suspected fraud
* Identify fraud trends by reviewing, monitoring, and analyzing data reports
* Execute required performance standards for quality, communication, promptness, and identifying fraud trends
* Process returned deposit items (chargebacks)
* Process error corrections and restitution or recovery payments
* Review and evaluate items to identify fraud
* Implement holds or other restrictions on accounts as necessary
* Attend job-specific training classes as requested by the manager
* Complete annual BSA/AML compliance training and understand employee's role in maintaining an effective BSA/AML compliance program
* Complete FACT Act Red Flag training
Qualifications
* Bachelor's degree in business administration, risk management, or a related field (A comparable combination of work experience and training may be substituted for education requirements)
* 2+ years of experience in fraud investigations or risk management with a financial institution
* Basic understanding of legal and court processes
* Must be able to maintain a high level of confidentiality
* Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
* Effective communication skills (written, verbal and interpersonal) to interact with members, staff, vendors, and government regulators
* Ability to analyze and resolve routine problems and situations
* Basic knowledge and understanding of credit union products, services, policies, and procedures pertinent to the job
* Basic knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities
* Basic knowledge and understanding of all credit union computer systems and software applications required to perform job duties
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Updated March 14, 2024
Updated March 14, 2024