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Fraud prevention specialist skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical fraud prevention specialist skills. We ranked the top skills for fraud prevention specialists based on the percentage of resumes they appeared on. For example, 20.0% of fraud prevention specialist resumes contained fraud prevention as a skill. Continue reading to find out what skills a fraud prevention specialist needs to be successful in the workplace.

15 fraud prevention specialist skills for your resume and career

1. Fraud Prevention

Here's how fraud prevention specialists use fraud prevention:
  • Utilized fraud prevention techniques to help customers identify and deter fraudulent activity on their accounts.
  • Researched information security and fraud prevention techniques, and recommend approaches for improving security posture.

2. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how fraud prevention specialists use outbound calls:
  • Perform outbound calls to customers verifying activity.
  • Call Center; reviewed cases to determine fraudulent transactions, research companies, made outbound calls and received inbound calls

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how fraud prevention specialists use customer service:
  • Deliver exceptional customer service to internal and external customers, including support to all branches and internal departments.
  • Delivered advanced customer service to secure, investigate, and analyze data to identify fraudulent activities.

4. Financial Institutions

Financial Institutions come in all sizes, forms, and are meant for all sorts of purposes. Some only keep money, some only trade it, some focus on extending loans, some work with only other financial corporations or regular business and companies, and some are built to be useful and multi-purpose. A central bank, for example, is a banking institution meant to keep an eye on other banks and ensure that no laws or rules are broken or bent.

Here's how fraud prevention specialists use financial institutions:
  • Analyzed reports of high risk or fraudulent accounts generated by other financial institutions.
  • Communicate clearly and effectively with financial institutions, customers, management and peers.

5. Anti-Money Laundering

Anti-Money Laundering or, as it is often shortened to, AML is the name of a set of laws, regulations, and similar rules and rulings which are crafted and applied with the goal of preventing people from engaging in and successfully doing money laundering.

Here's how fraud prevention specialists use anti-money laundering:
  • Complete anti-money laundering referrals for suspicious cash deposits, wires, and structured funds.
  • Work credit balance reports to seek Anti-Money Laundering opportunities.

6. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how fraud prevention specialists use management system:
  • Worked with IT, development, and risk departments to help streamline our internal chargeback queue management system.
  • Investigated allegations of possible fraud and monitored computer based case management system for client compliance.

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7. Credit Card Fraud

Here's how fraud prevention specialists use credit card fraud:
  • Established communication with law enforcement and regulatory agencies at the federal, state and local levels regarding credit card fraud trends.
  • Researched inquiries for credit card fraud and payment disputes, took action to resolve any issue, ensuring customer satisfaction.

8. Fraud Trends

Fraud trends are referred to as the continuous pattern of similar fraudulent activities such as false representation, concealment, and the act of committing fraud. For example, a recent fraud trend is claiming insurance money by deliberately damaging a product.

Here's how fraud prevention specialists use fraud trends:
  • Analyze and investigate fraud trends using existing resources and tools to recommend and deploy measures to control and reduce fraud losses.
  • Established the ability to identify fraud trends and take appropriate action to mitigate risk to PayPal as well as other customers.

9. Inbound Calls

Here's how fraud prevention specialists use inbound calls:
  • Received inbound calls from customers, managers, and other departments for assistance with fraudulent accounts that needed completed immediately.
  • Take inbound calls, note accounts for possible fraudulent activities, confirm fraud, file disputes, and manage accounts.

10. Debit Cards

Here's how fraud prevention specialists use debit cards:
  • Worked several systems to submit fraud claims, mark transactions as fraud, also closed and ordered new debit cards.
  • Detected and limited potential losses stemming from the fraudulent and improper use of credit and debit cards.

11. Fraudulent Transactions

Here's how fraud prevention specialists use fraudulent transactions:
  • Review reports for potentially fraudulent transactions.
  • Identified valid and fraudulent transactions.

12. Customer Accounts

Here's how fraud prevention specialists use customer accounts:
  • Verified the validity of deposited items into various customer accounts.
  • Analyzed online transactions and customer accounts to detect unauthorized activity.

13. Customer Inquiries

Here's how fraud prevention specialists use customer inquiries:
  • Respond to customer inquiries regarding products and services, fraud claims, and security authentication issues.
  • Handled customer inquiries regarding lost or stolen credit/banking cards, including the investigation of fraudulent usage.

14. Fraud Claims

Here's how fraud prevention specialists use fraud claims:
  • Filed fraud claims for credit transactions, closed and reissued cards, and provided advice to customers regarding identity theft protection.
  • Handled incoming calls from clients and assisted in fraud claims along with application processing.

15. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how fraud prevention specialists use law enforcement:
  • Interviewed cardholders and merchants, expertly securing information and collaborated with law enforcement agencies as well as internal management.
  • Provide exceptional service to customers as well as other departments within the bank and law enforcement as well.
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List of fraud prevention specialist skills to add to your resume

Fraud prevention specialist skills

The most important skills for a fraud prevention specialist resume and required skills for a fraud prevention specialist to have include:

  • Fraud Prevention
  • Outbound Calls
  • Customer Service
  • Financial Institutions
  • Anti-Money Laundering
  • Management System
  • Credit Card Fraud
  • Fraud Trends
  • Inbound Calls
  • Debit Cards
  • Fraudulent Transactions
  • Customer Accounts
  • Customer Inquiries
  • Fraud Claims
  • Law Enforcement
  • Fraud Issues
  • Fraudulent Orders
  • Fraud Cases
  • Identity Theft
  • Manage Customer Expectations
  • OFAC
  • Fraud Patterns
  • Federal Regulations
  • Credit Card Accounts
  • ACH
  • Card Holders
  • Fraud Reports
  • SAR
  • Phishing
  • Partner Organizations
  • Financial Loss
  • Fraudulent Accounts
  • IP
  • ATM
  • Credit Issues
  • Customer Complaints
  • Call Handling
  • Customer Issues
  • Credit Card Authorization

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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