Become A Fraud Specialist

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Working As A Fraud Specialist

Getting Information
Interacting With Computers
Communicating with Persons Outside Organization
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships

Deal with People
Mostly Sitting
Repetitive
$31,720
Average Salary

What Does A Fraud Specialist Do At H&R Block

* Monitor daily, weekly and/or monthly fraud reports to identify and stop suspicious/fraudulent activities.
* Utilize multiple investigative tools to thoroughly investigate suspicious accounts and/or activities.
* Investigate complex suspicious/fraudulent activities related to prepaid card program.
* File timely and accurate Suspicious Activity Referrals including narratives on suspicious activities identified.
* Obtains, researches, and processes confidential information.
* Establishes and maintains financial files for department; updates information as necessary.
* Take action on accounts including closing, suspending and notating the appropriate actions.
* Responds timely to inquiries and conducts all necessary research to resolve customer requests.
* Monitor Emerald Card activity for suspicious transactions.
* Collaborate and work well within a team environment.
* Participate within a team environment during team meetings.
* Respond to customer escalations and customer service inquiries.
* Prepare recommendations on changes to current reports, procedures or processes.
* Accept special assignments and or projects as directed by the Fraud Manager or Sr.
* Fraud Analyst.
* Performs other duties as assigned

What Does A Fraud Specialist Do At Capital One

* Verify true customers and the activity on their account
* Identify fraudsters that are impersonating true customers
* Interview victims of fraud to gather all of the necessary facts for a fraud case
* Work with branch associates that refer fraud situations
* Thoroughly create fraud cases that are ready for an investigator to work immediately
* Complete low/zero dollar fraud case investigations
* Provide expert-level support to Customer Service, Sales and other areas of the bank that need to interact with Customer Security

What Does A Fraud Specialist Do At Firstcapital Bank of Texas

* 1. Review daily fraud alerts.
* Review CIP documentation.
* Review customer due diligence for accuracy and to identify higher risk customers.
* Reviews and files Currency Transaction Reports.
* Reviews high risk customers.
* Performs annual customer reviews required by regulation.
* Assists BSA Officer with audit and exam preparation.
* Assists BSA Officer with annual MLR report for OCC.
* Uses Fraud/BSA/AML monitoring application systems and other reports to detect and investigate suspicious activities.
* Cross
* Train on other fraud and BSA department tasks to be able to perform when co-workers are out of the office

What Does A Fraud Specialist Do At Santander Bank, Na

* Apply expanded knowledge base of fraud schemes to assist in handling of specialized fraud functions such as identity theft and cross-channel fraud.,Assist with more complex assignments as requested.,Identify control issues/policy violations and propose actions to mitigate reoccurrence.,Identify fraud patterns and communicate observations to analyst(s).,Provide support to Field Investigators.,Maintain and update case management system for tracking of fraud cases and relevant information,Comply with all applicable federal regulations in decision process.,Provide exceptional service to internal and external customers, including support all branches.,Rapidly decision and accurately code results.
* Determine next action based on research results to mitigate fraud losses.,Research and analyze high risk transactions across all payment channels with a sense of urgency in a fast paced environment

What Does A Fraud Specialist Do At Commerce Bank

* Wednesday
* Saturday 9 a.m.
* p.m. or
* Tuesday
* Saturday 11 a.m.
* p.m

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How To Become A Fraud Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Fraud Specialist jobs

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Top Skills for A Fraud Specialist

Top Fraud Specialist Skills

Credit Card Fraud
Customer Service
Financial Institutions

You can check out examples of real life uses of top skills on resumes here:

Provided high quality customer service by assisting clients with problems related to credit card fraud and stolen identities.
Demonstrated excellent customer service to customers who experienced fraudulent transactions by being responsive and timely to their inquiries.
Handled management escalations from card members, BBB, financial institutions, merchants and departments within AMEX.
Served in the Debit Card Fraud Monitoring department as the initial contact point between the bank and debit card holding clientele.
Identified suspicious activity on a routine basis to ensure loss prevention to organization.