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Become A Fraud Specialist

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Working As A Fraud Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Fraud Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Fraud Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Fraud Specialist jobs

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Fraud Specialist Demographics

Gender

Female

63.6%

Male

34.6%

Unknown

1.8%
Ethnicity

White

76.1%

Hispanic or Latino

15.0%

Asian

6.8%

Unknown

1.5%

Black or African American

0.7%
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Languages Spoken

Spanish

63.7%

German

5.0%

French

3.8%

Croatian

3.8%

Korean

2.5%

Portuguese

2.5%

Chinese

2.5%

Swedish

1.3%

Vietnamese

1.3%

Gujarati

1.3%

Hindi

1.3%

Mandarin

1.3%

Akan

1.3%

Bosnian

1.3%

Norwegian

1.3%

Russian

1.3%

Carrier

1.3%

Serbian

1.3%

Japanese

1.3%

Amharic

1.3%
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Fraud Specialist Education

Schools

University of Phoenix

23.3%

University of Cincinnati

5.7%

Florida State College at Jacksonville

5.7%

Hagerstown Community College

5.7%

Kaplan University

5.2%

Arizona State University

4.7%

Columbus State Community College

4.1%

Strayer University

4.1%

Saint Cloud State University

4.1%

Franklin University

3.6%

University of North Florida

3.6%

Ashford University

3.6%

Ohio State University

3.6%

Texas State University

3.6%

Metropolitan Community College

3.6%

Cincinnati State Technical and Community College

3.1%

University of South Florida

3.1%

Glendale Community College

3.1%

Texas State Technical College - Harlingen

3.1%

Northwest Vista College

3.1%
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Majors

Business

28.5%

Criminal Justice

16.0%

Accounting

6.6%

Psychology

5.0%

Health Care Administration

4.1%

Communication

3.8%

Medical Assisting Services

3.7%

Finance

3.5%

General Studies

3.2%

Management

3.2%

Computer Science

3.0%

Legal Support Services

2.9%

Education

2.7%

Nursing

2.3%

Information Technology

2.1%

Liberal Arts

2.0%

Sociology

2.0%

Human Resources Management

1.8%

Computer Information Systems

1.8%

Political Science

1.7%
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Degrees

Bachelors

37.1%

Other

30.6%

Associate

16.6%

Masters

9.1%

Certificate

3.9%

Diploma

1.9%

License

0.4%

Doctorate

0.4%
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Job type you want
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Internship
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Top Skills for A Fraud Specialist

CreditCardFraudCustomerServiceFinancialInstitutionsDebitCardFraudSuspiciousActivityOutboundCallsInboundCallsEnsureComplianceIdentityTheftCustomerAccountsPotentialFraudulentActivityFraudClaimsFraudTrendsAccountActivityLawEnforcementFraudCasesDetectFraudAccountInformationFraudPreventionPhoneCalls

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Top Fraud Specialist Skills

  1. Credit Card Fraud
  2. Customer Service
  3. Financial Institutions
You can check out examples of real life uses of top skills on resumes here:
  • Provided high quality customer service by assisting clients with problems related to credit card fraud and stolen identities.
  • Demonstrated excellent customer service to customers who experienced fraudulent transactions by being responsive and timely to their inquiries.
  • Handled management escalations from card members, BBB, financial institutions, merchants and departments within AMEX.
  • Served in the Debit Card Fraud Monitoring department as the initial contact point between the bank and debit card holding clientele.
  • Identified suspicious activity on a routine basis to ensure loss prevention to organization.

Top Fraud Specialist Employers

Fraud Specialist Videos

Sonoma County CPS Adoption Fraud Caught On Tape

Career Advice on becoming an Air Traffic Control Officer by Colin R (Highlights)

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