Become A Fraud Specialist

* The Fraud Monitoring Specialist plays a key role in loss prevention and fraud monitoring services provided to our clients.
* Responsibilities include making outbound phone calls to Business Partners and other Financial Institutions regarding account name verification and suspicious activity.
* Based on the function of this role, the Fraud Monitoring Specialist will also work closely with other departments, including ACH Operations and Customer Support Services.
* Analyze& review multiple accounts on a daily basis and take appropriate action to protect the customer’s account

* Review files to ensure there are little to no risks or red flags
* Follow guidelines in loan process to make sure all information is correct
* Responsible for follow up with clients for all required information
* Research and process loan history and reports Pay: $14
* Hours: 8:00am
* pm
* OfficeTeam is the world's leader in quickly matching skilled administrative professionals with temporary and temporary-to-full-time jobs.
* We offer job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support.
* Our staffing managers connect with more than 100,000 hiring managers in North America every single week.
* In addition to free job search services, we provide access to free online skills training and a competitive benefits and compensation package.
* Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
* Contact your local OfficeTeam branch at 888
* or visit roberthalf.com/officeteam to apply for this job now or find out more about other job opportunities.
* All applicants applying for U
* S. job openings must be authorized to work in the United States.
* All applicants applying for Canadian job openings must be authorized to work in Canada.
* Equal Opportunity Employer M/F/Disability/Vet
* By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
* Req ID:
* Functional Role:
* Customer Service
* Country:
* USA
* State:
* IA
* City:
* West Des Moines
* Postal Code:
* Compensation:* $14.00 to $14
* per hour

* Review and analyze incoming fraud cases
* Be able to complete a review by using the internal and external applications
* Will be required decision cases
* Will be expected to become proficient in Alnova, TSYS, Lynx, DTS, CISCO call management system (CMS) and other internal and external applications
* Conduct and answer phone calls regarding cases
* Handle emails and calls in a courteous and professional manner
* Complete yearly compliance training, bank policy, and “Know the Code” in a timely manner as needed
* Maintain higher level of confidentiality with regard to all information channeled through Fraud Operations
* Represent Fraud Operations with the utmost professional behavior and integrity.
* Maintain professionalism
* Follow bank guidelines and code of conduct

* Respond to dispute/fraud related customer inquiries (oral or written)
* Process account maintenance changes
* Process monetary adjustments
* Research exception activity and take appropriate action(s) to reduce credit losses
* Research, resolve, document and respond to customers regarding disputed purchases
* Track all sales draft retrieval requests
* Research, resolve, document and respond to customers regarding fraud claims
* Coordinate with law enforcement as applicable regarding fraud claims
* Process chargebacks and representments according to Association rules
* Perform all duties in compliance with appropriate regulations
* Other tasks or duties as assignedThese duties must be performed with or without reasonable accommodation
* Accountability:Responsible for blocking high-risk accounts and minimizing fraud losses.
* Must ensure the company is compliant with Regulation Z when processing dispute claims.
* If interested, please apply with a resume and contact information.
* Thanks! About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.
* Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U
* S. Aerotek operates a network of more than 200 non-franchised offices throughout the U
* S., Canada and Europe.
* For more information, visit.
* The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law
* If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email accommodation@aerotek for other accommodation options.
* However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.
* The Recruiter is the sole point of contact for questions about this position.
* Associated topics: auto, claim, claims examiner, field, injury, inv, kingston, representative, siu

* Receive calls from KeyCenter personnel, Financial Crime Investigators, and internal departments, as well as clients
* Contacting merchants in an effort to rectify a client's dispute
* Placing Lost/Stolen statuses on ATM and Debit & Credit Cards
* Requesting documentation to support client's claim, when necessary
* Reviewing account activity
* Documenting card-related cases and escalating cases to appropriate groups
* Filing of Regulation E claims on behalf of the client
* Filing of Regulation Z claims on behalf of the client
* Provide clients with appropriate, timely support and information related to their claim.
* Determining client's eligibility for next day provisional credit and escalating as appropriate
* Other specialized tasks and projects when required as well as other duties as assigned.
* Consideration after one year in Fraud & Disputes Hotline for promotion to Specialist VI