Fraud specialist job description
Updated March 14, 2024
10 min read
A fraud specialist is responsible for providing assistance with the implementation and design of bank policies and processes. Their duties also include assessing and mitigating risk, as well as addressing potential fraud and abuse cases.
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Example fraud specialist requirements on a job description
Fraud specialist requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in fraud specialist job postings.
Sample fraud specialist requirements
- Bachelor's degree in accounting, finance, law or related field.
- Relevant work experience in fraud investigation.
- Proficient in the use of fraud detection software.
- Knowledge of auditing principles and practices.
- Familiarity with financial regulations and laws.
Sample required fraud specialist soft skills
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Highly organized and detail-oriented.
- Ability to work independently and in a team environment.
Fraud specialist job description example 1
TSYS fraud specialist job description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Who We Are
Every day, the people of TSYS (A Global Payments' Company) improve lives and businesses around the globe through our payment processing capabilities and Customer Service. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, prepaid, and merchant services. We are People-Centered Payments , and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honour and important responsibility for those who accept the challenge.
If you are looking to make a valuable difference for people everywhere - and for yourself - TSYS may be the right place for you!
Please note that the paid training for all positions will be during daytime hours only (either 8am-5pm or 2pm-11pm).
Why Us? What We Offer
Full-time, permanent employment with a predictable and stable schedule$18.00/hour Opportunities for over-time Shift premiums available Competitive benefits that include extended health care, dental, and vision care Retirement Savings Plan (employer match up to 5%) Employee Stock Purchase PlanPaid TrainingEmployee Assistance Program available for your use as early as your first day on the job Free Coffee and TeaRelaxed Dress CodeActive Social Committee with monthly activities and contests
What Role Will You Play?
As an Bilingual Fraud Specialist, you would:
Initiate credit card fraud cases based on information received from the Fraud Detection SystemAnalyze card holder account history including payments and transaction history to help determine if fraud is present Work closely with customers and merchants to gather additional information regarding fraudulent charges to aid investigations Maintain accurate and complete documentation of all information necessary for the successful investigation and resolution of fraud and non-fraud cases Provide support to French and English speaking customers
Who You Are:
People and Customer Oriented: You are not only great at talking on the phone, but you are friendly, personable, and a natural-born problem solverA Team Player: You're ready to join a tight-knit team that works closely with one another to meet and exceed the expectations of our customers Organized: You can calmly and positively handle conversations with real people, all while multitasking efficiently Education: You have a minimum of a High School Diploma (or equivalent) or higher Ready for a New Challenge: No relevant experience is required for the role, we offer comprehensive training to build on your current skills to help you excel in this role.Bilingual: Able to service customers in both French and English
Do you think you've found your calling? Apply to this posting today!
Please note that the paid training for this position will last 30 days and begin on October 17, 2022.
TSYS and Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Who We Are
Every day, the people of TSYS (A Global Payments' Company) improve lives and businesses around the globe through our payment processing capabilities and Customer Service. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, prepaid, and merchant services. We are People-Centered Payments , and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honour and important responsibility for those who accept the challenge.
If you are looking to make a valuable difference for people everywhere - and for yourself - TSYS may be the right place for you!
Please note that the paid training for all positions will be during daytime hours only (either 8am-5pm or 2pm-11pm).
Why Us? What We Offer
Full-time, permanent employment with a predictable and stable schedule$18.00/hour Opportunities for over-time Shift premiums available Competitive benefits that include extended health care, dental, and vision care Retirement Savings Plan (employer match up to 5%) Employee Stock Purchase PlanPaid TrainingEmployee Assistance Program available for your use as early as your first day on the job Free Coffee and TeaRelaxed Dress CodeActive Social Committee with monthly activities and contests
What Role Will You Play?
As an Bilingual Fraud Specialist, you would:
Initiate credit card fraud cases based on information received from the Fraud Detection SystemAnalyze card holder account history including payments and transaction history to help determine if fraud is present Work closely with customers and merchants to gather additional information regarding fraudulent charges to aid investigations Maintain accurate and complete documentation of all information necessary for the successful investigation and resolution of fraud and non-fraud cases Provide support to French and English speaking customers
Who You Are:
People and Customer Oriented: You are not only great at talking on the phone, but you are friendly, personable, and a natural-born problem solverA Team Player: You're ready to join a tight-knit team that works closely with one another to meet and exceed the expectations of our customers Organized: You can calmly and positively handle conversations with real people, all while multitasking efficiently Education: You have a minimum of a High School Diploma (or equivalent) or higher Ready for a New Challenge: No relevant experience is required for the role, we offer comprehensive training to build on your current skills to help you excel in this role.Bilingual: Able to service customers in both French and English
Do you think you've found your calling? Apply to this posting today!
Please note that the paid training for this position will last 30 days and begin on October 17, 2022.
TSYS and Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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Fraud specialist job description example 2
C3 Connect fraud specialist job description
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
We are looking for a self-motivated, highly-driven individual with excellent analytical and research skills to join the group as a Risk Ops Specialist.
As a Fraud Specialist at Everise you will be responsible for identifying possible fraudulent activity. You would accomplish this by reviewing all orders placed with our client's online store and all warranty returns processed by support agents. You would also review cases escalated by support agents that appear suspicious and determine the appropriate next steps.
Responsibilities include:
Review pending transactions and make approve/decline decisions in a CNP environment Call cardholders to verify orders when applicable Contact warehouse to cancel suspicious orders and request return to sender for unauthorized orders in transit Investigate suspicious behavior inquiries from Customer Support RepresentativesFlag unauthorized transactions in the payment gateway and other fraud software programs Perform ad hoc fraud/billing requests as needed Escalate new fraud trends so that rules can be implemented in the fraud tool Escalate suspicious fraud domains to be manually flagged Provide recommendations for policies and procedures regarding fraud related items Report any issues which may require further research from engineering and related teams Verify customers using 3rd party search tools Return calls to cardholders requesting more information regarding unauthorized charges Review chargeback report, input data, and take appropriate actions which may include disputing invalid chargebacks and flagging unauthorized order criteria Review HWR report and locate fraudulent advanced exchanges and contact the warehouses to cancel or also contact the shipping vendor to intercept the delivery Identifying opportunities for operational improvements and suggesting improvement strategies
Required:
Minimum of 1-year experience in an e-commerce fraud prevention role Possess a solid understanding of how card data is stolen, shared, and used Understanding of billing, shipping, and general eCommerce ordering systems and protocols Solid understanding of chargebacks, aka bank disputes Proactive to identify root causes of issues by analyzing patterns and trends through data analysis Previous experience handling technical issues within a call center environment Excellent customer service skills Excellent written and verbal communication skills Strong decision-making and critical thinking skills Flexibility -schedule and hours may vary to fit the business needs Customer service focus with the ability to partner with internal/external contacts Flexible, fearless, and excited about growing your knowledge and skillsA genuine desire to grow and provide support to internal and external customers Previous analytical experience with high aptitude for research, analysis, and problem solving skills High level of technical troubleshooting acumen Have excellent attention to detail and ability to multi-task in a high stress environment without making errors Ability to work independently and effectively, managing a workload in a fast-paced, deadline driven environment without making errors Ability to work with ambiguity Intuition and keen attention to detail Ability to mentally calculate probability based on information obtained Ability to work independently and with limited supervision Highly self-motivated - you see something needs to be done and you do it Highly skilled at positioning and communicating effectively Punctuality and good attendance Superb organization, prioritization, and time management skills Ability to make sound decisions independently and in high pressure situations Tech and search engine savvy, including aptitude in MacOS and Windows, proficient using basic office software, known payment gateway programs and fraud tools, ability to pick up new technology quickly
Our unique approach means we're looking for unique people. The foundation of our business is built on transparency, collaboration, and a deep desire to make things better. So, if you're ready to join a team of smart, highly-motivated individuals, and this feels like this position is a good fit, please apply! We can't wait to hear from you.
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
We are looking for a self-motivated, highly-driven individual with excellent analytical and research skills to join the group as a Risk Ops Specialist.
As a Fraud Specialist at Everise you will be responsible for identifying possible fraudulent activity. You would accomplish this by reviewing all orders placed with our client's online store and all warranty returns processed by support agents. You would also review cases escalated by support agents that appear suspicious and determine the appropriate next steps.
Responsibilities include:
Review pending transactions and make approve/decline decisions in a CNP environment Call cardholders to verify orders when applicable Contact warehouse to cancel suspicious orders and request return to sender for unauthorized orders in transit Investigate suspicious behavior inquiries from Customer Support RepresentativesFlag unauthorized transactions in the payment gateway and other fraud software programs Perform ad hoc fraud/billing requests as needed Escalate new fraud trends so that rules can be implemented in the fraud tool Escalate suspicious fraud domains to be manually flagged Provide recommendations for policies and procedures regarding fraud related items Report any issues which may require further research from engineering and related teams Verify customers using 3rd party search tools Return calls to cardholders requesting more information regarding unauthorized charges Review chargeback report, input data, and take appropriate actions which may include disputing invalid chargebacks and flagging unauthorized order criteria Review HWR report and locate fraudulent advanced exchanges and contact the warehouses to cancel or also contact the shipping vendor to intercept the delivery Identifying opportunities for operational improvements and suggesting improvement strategies
Required:
Minimum of 1-year experience in an e-commerce fraud prevention role Possess a solid understanding of how card data is stolen, shared, and used Understanding of billing, shipping, and general eCommerce ordering systems and protocols Solid understanding of chargebacks, aka bank disputes Proactive to identify root causes of issues by analyzing patterns and trends through data analysis Previous experience handling technical issues within a call center environment Excellent customer service skills Excellent written and verbal communication skills Strong decision-making and critical thinking skills Flexibility -schedule and hours may vary to fit the business needs Customer service focus with the ability to partner with internal/external contacts Flexible, fearless, and excited about growing your knowledge and skillsA genuine desire to grow and provide support to internal and external customers Previous analytical experience with high aptitude for research, analysis, and problem solving skills High level of technical troubleshooting acumen Have excellent attention to detail and ability to multi-task in a high stress environment without making errors Ability to work independently and effectively, managing a workload in a fast-paced, deadline driven environment without making errors Ability to work with ambiguity Intuition and keen attention to detail Ability to mentally calculate probability based on information obtained Ability to work independently and with limited supervision Highly self-motivated - you see something needs to be done and you do it Highly skilled at positioning and communicating effectively Punctuality and good attendance Superb organization, prioritization, and time management skills Ability to make sound decisions independently and in high pressure situations Tech and search engine savvy, including aptitude in MacOS and Windows, proficient using basic office software, known payment gateway programs and fraud tools, ability to pick up new technology quickly
Our unique approach means we're looking for unique people. The foundation of our business is built on transparency, collaboration, and a deep desire to make things better. So, if you're ready to join a team of smart, highly-motivated individuals, and this feels like this position is a good fit, please apply! We can't wait to hear from you.
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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Fraud specialist job description example 3
Huntington National Bank fraud specialist job description
This Enterprise Fraud Specialist 2 position is responsible for risk analysis of account and transactional deposit data in order to minimize risk and protect the bank's deposit portfolio.
Hours:
Mon - Fri 9 AM- 6PM EST OT as needed
This position will require an on site rotation #hybrid
Loss Accountability - primary function
The Loss Accountability role is responsible for conducting account research and analysis of transaction history for loss assessment, determining accountability and notification. You will be utilizing multiple systems, tools to gather relevant data to create detailed summaries of events and articulate findings.
Identify and highlight Loss Accountability operational/Fraud risk trends Familiar with standard concepts, practices and procedures within bank operations and risk mitigation Processes General Ledger (GL) transactions when monetary reallocation is needed (ETOP) Adheres to department SLAs, while also maintaining productivity and quality standards Flexible to perform other functions as requested by management or Expand job responsibilities to perform various job functions within the department
Duties & Responsibilities:
Under minimal supervision, researches and performs risk analysis of account and transactional deposit, check and electronic loss data Fields inbound phone calls from internal partners to resolve specific issues .Has knowledge of bank policy and procedures and complies with legal requirements in accordance with applicable regulations, including U.C.C, Reg.CC and Reg ZTypically, cross trained to perform various functions within Fraud Specialty ServicesFamiliar with standard concepts, practices and procedures within bank operations and risk mitigation.Exchanges information and resolves problems where multiple non-standard solutions are available.Relies on experience and judgement to plan and accomplish goals.Performs miscellaneous clerical tasks, as assigned
Basic Qualifications:
High School Diploma3 years check fraud/review experience Minimum one-year previous Retail Branch experience or equivalent Minimum of one-year customer service experience
Preferred Qualifications:
Ability to work in a fast paced, high volume production environment, with production and quality demands Must be a team player, energetic, have a positive attitude, and be able to work within a large department Must be able to work independently with deadlines and able to multi-task.Must demonstrate excellent written and verbal communication skills.Must have strong organizational skills and ability to meet daily production goals Must possess excellent verbal and written communication skills Knowledge of CIS/Hogan DDA screens, PEGA, ESS, CheckVision, MAX preferred.Knowledge of Microsoft Office products and Access databases.
Duties & Responsibilities:
Under minimal supervision, researches and performs risk analysis of account and transactional deposit data.Fields inbound phone calls from internal partners to resolve specific deposit and hold issues.Has knowledge of bank policy and procedures and complies with legal requirements in accordance with applicable regulations, including Reg.CCTypically, cross trained to perform various functions within Fraud PreventionFamiliar with standard concepts, practices and procedures within bank operations and risk mitigation.Exchanges information and resolves problems where multiple non-standard solutions are available.Relies on experience and judgement to plan and accomplish goals.Performs miscellaneous clerical tasks, as assigned
Workplace Type:
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
Hours:
Mon - Fri 9 AM- 6PM EST OT as needed
This position will require an on site rotation #hybrid
Loss Accountability - primary function
The Loss Accountability role is responsible for conducting account research and analysis of transaction history for loss assessment, determining accountability and notification. You will be utilizing multiple systems, tools to gather relevant data to create detailed summaries of events and articulate findings.
Identify and highlight Loss Accountability operational/Fraud risk trends Familiar with standard concepts, practices and procedures within bank operations and risk mitigation Processes General Ledger (GL) transactions when monetary reallocation is needed (ETOP) Adheres to department SLAs, while also maintaining productivity and quality standards Flexible to perform other functions as requested by management or Expand job responsibilities to perform various job functions within the department
Duties & Responsibilities:
Under minimal supervision, researches and performs risk analysis of account and transactional deposit, check and electronic loss data Fields inbound phone calls from internal partners to resolve specific issues .Has knowledge of bank policy and procedures and complies with legal requirements in accordance with applicable regulations, including U.C.C, Reg.CC and Reg ZTypically, cross trained to perform various functions within Fraud Specialty ServicesFamiliar with standard concepts, practices and procedures within bank operations and risk mitigation.Exchanges information and resolves problems where multiple non-standard solutions are available.Relies on experience and judgement to plan and accomplish goals.Performs miscellaneous clerical tasks, as assigned
Basic Qualifications:
High School Diploma3 years check fraud/review experience Minimum one-year previous Retail Branch experience or equivalent Minimum of one-year customer service experience
Preferred Qualifications:
Ability to work in a fast paced, high volume production environment, with production and quality demands Must be a team player, energetic, have a positive attitude, and be able to work within a large department Must be able to work independently with deadlines and able to multi-task.Must demonstrate excellent written and verbal communication skills.Must have strong organizational skills and ability to meet daily production goals Must possess excellent verbal and written communication skills Knowledge of CIS/Hogan DDA screens, PEGA, ESS, CheckVision, MAX preferred.Knowledge of Microsoft Office products and Access databases.
Duties & Responsibilities:
Under minimal supervision, researches and performs risk analysis of account and transactional deposit data.Fields inbound phone calls from internal partners to resolve specific deposit and hold issues.Has knowledge of bank policy and procedures and complies with legal requirements in accordance with applicable regulations, including Reg.CCTypically, cross trained to perform various functions within Fraud PreventionFamiliar with standard concepts, practices and procedures within bank operations and risk mitigation.Exchanges information and resolves problems where multiple non-standard solutions are available.Relies on experience and judgement to plan and accomplish goals.Performs miscellaneous clerical tasks, as assigned
Workplace Type:
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
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Updated March 14, 2024
Updated March 14, 2024