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Fraud specialist skills for your resume and career

Updated January 8, 2025
5 min read
Fraud specialist example skills
Below we've compiled a list of the most critical fraud specialist skills. We ranked the top skills for fraud specialists based on the percentage of resumes they appeared on. For example, 6.5% of fraud specialist resumes contained fraud losses as a skill. Continue reading to find out what skills a fraud specialist needs to be successful in the workplace.

15 fraud specialist skills for your resume and career

1. Fraud Losses

Here's how fraud specialists use fraud losses:
  • Minimized company fraud losses by identifying possible fraudulent applications and taking proper action to identify any future applications related to cases.
  • Reviewed legitimacy of incoming credit card applications for consumer customers to minimize fraud losses.

2. Inbound Calls

Here's how fraud specialists use inbound calls:
  • Answered inbound calls from customers calling to report debit cards as lost or stolen or potential fraudulent activity on their cards.
  • Handled inbound calls to set up identity theft cases; act as a liaison between victims and all lines of businesses.

3. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how fraud specialists use outbound calls:
  • Received inbound and performed outbound calls based on customer accounts showing possible fraudulent activity.
  • Perform outbound calls to financial centers and clients on potential fraudulent checks/online transaction/alerts.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how fraud specialists use phone calls:
  • Take inbound phone calls from customers and financial institutions pertaining to fraudulent activity.
  • Handled incoming phone calls regarding concerns about fraudulent activity on accounts.

5. Fraud Trends

Fraud trends are referred to as the continuous pattern of similar fraudulent activities such as false representation, concealment, and the act of committing fraud. For example, a recent fraud trend is claiming insurance money by deliberately damaging a product.

Here's how fraud specialists use fraud trends:
  • Recognized and identified national fraud trends with activity specific details and behaviors.
  • Identified new fraud trends and effectively communicated findings to senior management.

6. Good Judgment

Here's how fraud specialists use good judgment:
  • Take ownership of each call while using good judgment and critical thinking.
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome.

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7. Fraud Claims

Here's how fraud specialists use fraud claims:
  • Worked in a call center as a fraud specialist handling fraud claims for customers, handling inbound calling for the claims.
  • Assist client on case preparations, fraud claims and working with other investigators on existing and new cases reported by customers.

8. Credit Card Accounts

Here's how fraud specialists use credit card accounts:
  • Identified, investigated and prevented fraudulent activity on credit card accounts to protect both company assets and customers.
  • Promoted to review individual customer credit card accounts and identify potential fraud activity.

9. Fraud Prevention

Here's how fraud specialists use fraud prevention:
  • Assisted in balancing fraud prevention with customer retention and lowering premium member cancellation rate.
  • Created and executed fraud prevention policies while collaborating with other departments.

10. Financial Institutions

Financial Institutions come in all sizes, forms, and are meant for all sorts of purposes. Some only keep money, some only trade it, some focus on extending loans, some work with only other financial corporations or regular business and companies, and some are built to be useful and multi-purpose. A central bank, for example, is a banking institution meant to keep an eye on other banks and ensure that no laws or rules are broken or bent.

Here's how fraud specialists use financial institutions:
  • Worked with various financial institutions in investigating suspicious large dollar inbound and outbound online banking transfers.
  • Use computer programs to monitor and detect fraudulent activity on accounts for various financial institutions.

11. Quality Customer Service

Here's how fraud specialists use quality customer service:
  • Provided quality customer service through accurate and timely account resolution.
  • Demonstrate high quality customer service by responding to telephone inquiries, customer requests and problems related to fraud and disputes cases.

12. Customer Accounts

Here's how fraud specialists use customer accounts:
  • Focused on analyzing customer accounts, access necessary actions, process minimal adjustments, and ensure timely resolution.
  • Identified potential fraudulent activity on credit and debit card customer accounts.

13. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how fraud specialists use law enforcement:
  • Work with law enforcement to apprehend individuals who have stolen debit/credit card or card information for fraudulent purchases
  • Attended industry and law enforcement meetings to actively participate in the development and sharing of information.

14. ACH

Automated Clearing House, ACH is a computerized electronic network to process, coordinate and manage transactions (credit and debit) and automated money transfers between banks and other financial institutions without the use of paper checks, electronic transfers, credit cards, or cash networks. The ACH network is regulated by the federal government and managed by the National Automated Clearing House Association (NACHA).

Here's how fraud specialists use ach:
  • Reviewed, detected, and stopped suspicious ACH transactions and customer activity using proprietary technology and risk management processes.
  • Worked with customer Debit cards and ACH transactions to help with fraudulent activity that happened to the customer's account.

15. Strong Analytical

Here's how fraud specialists use strong analytical:
  • Applied strong analytical abilities to identify and help prevent fraudulent activity.
  • Used strong analytical skills to mitigate fraud, including research and interaction with customers and/or different lines of business.
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List of fraud specialist skills to add to your resume

Fraud specialist skills

The most important skills for a fraud specialist resume and required skills for a fraud specialist to have include:

  • Fraud Losses
  • Inbound Calls
  • Outbound Calls
  • Phone Calls
  • Fraud Trends
  • Good Judgment
  • Fraud Claims
  • Credit Card Accounts
  • Fraud Prevention
  • Financial Institutions
  • Quality Customer Service
  • Customer Accounts
  • Law Enforcement
  • ACH
  • Strong Analytical
  • Customer Calls
  • Fraud Cases
  • PowerPoint
  • Identify Fraud
  • Debit Card Fraud
  • Customer Inquiries
  • SAR
  • Customer Transactions
  • Credit Card Fraud
  • Fraud Patterns
  • Fraud Alerts
  • AML
  • Suspicious Transactions
  • ATM
  • Fraud Reports
  • Management System
  • Secrecy
  • Fraud Issues
  • Identity Theft
  • Bank Secrecy Act
  • Fraud Investigations
  • Fraudulent Charges
  • OFAC
  • Detect Fraud
  • Risk Assessments
  • Financial Fraud
  • Subpoenas
  • Credit Applications
  • Anti-Money Laundering
  • Customer Issues
  • Fraud Exposure
  • Fraudulent Orders
  • Call Handling
  • Card Holders
  • Lexis Nexis

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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