Top Fraud Specialist Skills

Below we've compiled a list of the most important skills for a Fraud Specialist. We ranked the top skills based on the percentage of Fraud Specialist resumes they appeared on. For example, 16.9% of Fraud Specialist resumes contained Fraud Claims as a skill. Let's find out what skills a Fraud Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Fraud Specialist resumes in 2020. Read below to see the full list.

1. Fraud Claims

high Demand
Here's how Fraud Claims is used in Fraud Specialist jobs:
  • Worked in a call center as a fraud specialist handling fraud claims for customers, handling inbound calling for the claims.
  • Assist client on case preparations, fraud claims and working with other investigators on existing and new cases reported by customers.
  • Perform general account handling functions such as account closing determinations, applying account holds or restrains, and creating fraud claims.
  • Review and process non-fraud claims filed by our consumer/business customers which are pending stipulations to move forward with the merchant dispute.
  • Use soft skills and an empathetic perspective to assist aggrieved customers while giving status updates on fraud claims in progress.
  • Process fraud claims, answer questions regarding claims that are in progress, answer customer questions regarding their cases.
  • Obtained information and maintained records of fraud claims and financial losses for claimants through telephone and written reports.
  • Remove holds or begin fraud claims on the account depending on the situation the customer was going through.
  • Handled debit card fraud claims for customers including research and making decisions within federal and VISA regulations.
  • Received inbound calls from customers, regarding problems related to credit card fraud claims or account.
  • Investigate check fraud claims through analyzing signature card, affidavit, comparison items and account details.
  • Initiated fraud claims on the customers' behalf and provided fraud claim updates upon customer request.
  • Worked directly in MasterCard and HNB mainframes on a daily basis for processing fraud claims.
  • Initiate fraud claims, as well as provide information on existing fraud and dispute claims.
  • File fraud claims and disputes and also assist with existing claims and basic customer service questions
  • Filed fraud claims on behalf of USAA members when card information has been compromised.
  • Assist customers with recognizing and confirming fraud on account, and initiating fraud claims.
  • Investigated and recovered on fraud claims due to fraudulent activity and application fraud.
  • Remain current with arising fraud trends, close/reissue cards, start fraud claims.
  • Charged off fraud claims that were determined a loss would be taken.

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2. Customer Service

high Demand
Here's how Customer Service is used in Fraud Specialist jobs:
  • Provided excellent customer service while consistently exceeding productivity standards; Cross trained in several other departments to provide support when needed.
  • Demonstrated excellent customer service to customers who experienced fraudulent transactions by being responsive and timely to their inquiries.
  • Participated in Customer Service Communication calls to help departments understand collaborative needs and to standardize processes.
  • Performed routine customer service functions such as address and authorized user updates upon successful identity verification.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction resulting in improved productivity.
  • Provide excellent customer service by answering phones and preventing fraudulent activity on credit cards.
  • Audit or investigate company practices or issues regarding Channel Compliance and Customer Service operations.
  • Provide customer service by assisting customers with problem resolution and servicing issues.
  • Responded to customer service referrals to resolve outstanding customer escalated issues.
  • Provide excellent customer service to customers, while performing verification procedures.
  • Provide exceptional customer service in potentially escalating and stressful situations.
  • Resolved customers complaints and concerns Accomplishments Providing excellent customer service.
  • Provided quality customer service through accurate and timely account resolution.
  • Provided superior customer service to customers through various contacts.
  • Provide exceptional customer service to internal and external customer.
  • Provide exceptional and efficient customer service during all interactions.
  • Provide empathy, understanding and exceptional customer service.
  • Maintained exceptional customer service and problem solving skills.
  • Provided excellent customer service and innovative thinking.
  • Investigated suspicious accounts routed from Customer Service.

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3. Credit Card Accounts

high Demand
Here's how Credit Card Accounts is used in Fraud Specialist jobs:
  • Identified, investigated and prevented fraudulent activity on credit card accounts to protect both company assets and customers.
  • Promoted to review individual customer credit card accounts and identify potential fraud activity.
  • Received calls either reporting fraudulent activity or verifying transactions on credit card accounts.
  • Monitor over personal and business debit/credit card accounts for possible fraudulent activity.
  • Investigated fraudulent activity on credit card accounts reported by card members.
  • Verify security information and activity on credit card accounts.
  • Monitored customers credit card accounts for fraudulent activity.
  • Review credit card accounts and detect fraud, block accounts, close accounts and reissue new account numbers.
  • Assisted customers within any concerns of fraud activity on their credit union debit or credit card accounts.
  • Monitor and manage customer's credit card accounts against fraud through Rumba and Magellan database programs.
  • Review credit card accounts for fraud indicators and make risk assessments on credit card accounts.
  • Investigate suspected fraud and suspicious transactions on credit card accounts, as reported by cardholders.
  • Reviewed spending habits, made decisions on transaction integrity, processed credit card accounts.
  • Closed and reopened credit card accounts when required for clients security reasons.
  • Answer telephone inquiries from customers and stores regarding consumer credit card accounts.
  • Review and assess credit card accounts for unusual and suspicious activities.
  • Worked to secure shopping accounts and Kohl's credit card accounts.
  • Analyze credit card accounts for possible fraud and suspicious activity.
  • Investigate clients' credit card accounts for identity fraud.
  • Open credit card accounts for individuals needing credit.

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4. Financial Institutions

high Demand
Here's how Financial Institutions is used in Fraud Specialist jobs:
  • Worked with various financial institutions in investigating suspicious large dollar inbound and outbound online banking transfers.
  • Use computer programs to monitor and detect fraudulent activity on accounts for various financial institutions.
  • Worked with internal and external representatives of merchant services and financial institutions for customer satisfaction.
  • Created more relationships with external financial Institutions to verify customer information and account activity.
  • Monitor internal systems for fraudulent credit and debit card transactions from multiple financial institutions.
  • Take inbound phone calls from customers and financial institutions pertaining to fraudulent activity.
  • Verify legitimacy of transactions through phone communications with customers and financial institutions.
  • Conversed with other financial institutions to verify items and/or discuss mutual customer.
  • Provided support to customers and financial institutions as a departmental liaison.
  • Monitored cardholder debit/credit card accounts for over 5,000 financial institutions.
  • Researched consumer credit card fraud for financial institutions.
  • Provided assistance to law enforcement and financial institutions.
  • Resolved incorrect authorizations with worldwide financial institutions.
  • Handled account verification from other financial institutions.
  • Communicate findings with financial institutions.
  • Perform account analysis to detect and prevent attempts of fraud against financial institutions, taking appropriate actions to mitigate fraud loss.
  • Make outbound calls to banks, financial institutions, card issuers and credit card companies to validate customer billing information.
  • Confirm the billing information of the client by calling the banks, the credit card companies and other financial institutions.
  • Perform account reviews to evaluate attempts to commit fraud against Financial Institutions and take appropriate steps to mitigate fraud losses.
  • Communicate with clients, branches, and other financial institutions to verify authenticity of items or availability of funds.

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5. Phone Calls

high Demand
Here's how Phone Calls is used in Fraud Specialist jobs:
  • Handled incoming phone calls regarding concerns about fraudulent activity on accounts.
  • Respond to daily customer emails and phone calls for Ann Taylor and Loft clients, in a support and consulting capacity.
  • Serve as a central point of contact for customer issues, concerns and needs via incoming telephone calls.
  • Handled inbound and outbound telephone calls in regard to potential fraudulent activities on Wells Fargo credit/debit cards.
  • Make outgoing telephone calls as needed to client members to verify and prevent possible fraudulent activity.
  • Responded to emails, phone calls, and voice mails from branches and account officers daily.
  • Respond to phone calls and emails from members and staff directed towards the Fraud Investigation area.
  • Handle high volume of phone calls and contact members for additional information relating to fraud accounts.
  • Fielded phone calls from domestic and foreign customers to assess and resolve credit card disputes.
  • Received inbound and outbound phone calls assisting customers who suspected fraud on their accounts.
  • Received inbound phone calls from the credit department to determine if fraud was present.
  • Handled inbound telephone calls from customers that have been flagged for potential fraud.
  • Answered a high volume of incoming telephone calls maintaining standards of telephone etiquette.
  • Responded to customer phone calls or email inquiries and assisted with escalated issues.
  • Respond to customers via inbound and outbound phone calls and/or written communications.
  • Respond to emails and phone calls from finical institutions to solve problems.
  • Help with scanning resumes and making phone calls for potential candidates.
  • Answered incoming phone calls and assisted customers with general questions.
  • Make outbound telephone calls for cardholder authentication as needed.
  • Directed phone calls in a high volume call center.

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6. Fraudulent Activity

high Demand
Here's how Fraudulent Activity is used in Fraud Specialist jobs:
  • Created /maintained fraudulent activity logs/records/databases.
  • Perform detailed examinations on account relationships and transaction activity in an effort to detect fraudulent activity and escalate, as needed.
  • Maintained general ledger accounts for various types of fraudulent activity and collected court awarded repayment from fraudulent activity.
  • Initiated action as required to address the situation and prevent fraudulent activity according to established procedures.
  • Selected by a leading financial institution to protect cardholders from fraudulent activity through detailed verification procedures.
  • Review accounts for fraudulent activity and/or abuse while monitoring Merchant account charge-back and daily exception activity.
  • Assisted customers who suspect fraudulent activity on their accounts by pending/closing the accounts for investigation.
  • Displayed excellent troubleshooting skills in researching, identifying, and resolving orders with fraudulent activity.
  • Process inbound and outbound communication with customers experiencing fraudulent activity on lines of credit.
  • Identify and investigate fraudulent activity to protect company assets and prevent losses to customers.
  • Utilized various programming systems to assist with detecting fraudulent activity on credit/debit cards.
  • Identified fraudulent activity on products serviced to protect company assets and our customers.
  • Coordinated corrective action on fraudulent activity to ensure awareness with all affected parties.
  • Monitored and investigated high risk accounts to mitigate fraudulent activity and financial loss.
  • Ensured that all measures were immediately taken to limit any further fraudulent activity.
  • Performed maintenance on customers' accounts and write reports documenting fraudulent activity.
  • Understand charge-offs involving fraudulent activity and provide resolution to prevent future cases.
  • Review financial statements and activity to determine fraudulent activity on the account.
  • Analyzed and interpreted daily credit/debit card transactions to identify fraudulent activity.
  • Identified and repaired fraudulent activity on consumer's personal bank accounts.

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7. Customer Accounts

high Demand
Here's how Customer Accounts is used in Fraud Specialist jobs:
  • Focused on analyzing customer accounts, access necessary actions, process minimal adjustments, and ensure timely resolution.
  • Received inbound and performed outbound calls based on customer accounts showing possible fraudulent activity.
  • Identified potential fraudulent activity on credit and debit card customer accounts.
  • Investigated customer accounts to determine if fraud activity has occurred.
  • Reviewed and resolved customer accounts for Identity Fraud indicators.
  • Monitored customer accounts that had possible fraudulent activity.
  • Investigate fraudulent debit card transactions on customer accounts.
  • Monitored customer accounts for delinquency and fraud status.
  • Recommend increased security products to protect customer accounts
  • Investigated potential fraudulent activity on customer accounts.
  • Monitored customer accounts for fraud activity.
  • Work with several divisions within Citibank to discover potential fraud while monitoring customer accounts, and searching for possible fraud trends.
  • Coordinated reissue of 8,500 customer accounts impacted by Home Depot data breach, avoiding $8.5M in fraud losses.
  • Researched customer accounts to identify history determining the acceptance or denial of a claim and leading to appropriate adjustments.
  • Directed multiple customer accounts from open to close status while developing a plan to prevent future fraud attacks.
  • Entered 100-150 disputes daily into data base for the return of unauthorized debits to customer accounts.
  • Monitored customer accounts for fraudulent activities, such as transaction history, including amount totals.
  • Research and analyze customer accounts for possible cases of fraud and to prevent future fraud.
  • Analyzed questionable customer accounts to determine if they became defaulted or charged off loans.
  • Reviewed customer accounts to determine that true card member had used their credit card.

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8. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Fraud Specialist jobs:
  • Monitored client's credit card transactions for domestic and foreign activity to identify and minimize discrepancies.
  • Received calls from merchants attempting to approve credit card transactions and provided authorizations as necessary.
  • Monitored credit card transactions for fraudulent activities.
  • Reviewed and researched client accounts to verify the validity of credit card transactions, while providing excellent customer service.
  • Reviewed credit card transactions for fraudulent activities and contact the customer to get their permission to press charges.
  • Processed kill file request to delete credit card transactions due to compliance issues.
  • Researched and analyzed high risk credit card transactions to identify possible fraud patterns.

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9. Outbound Calls

high Demand
Here's how Outbound Calls is used in Fraud Specialist jobs:
  • Perform outbound calls to financial centers and clients on potential fraudulent checks/online transaction/alerts.
  • Make various outbound calls to verify account information and investigate suspicious activities.
  • Initiate the verification and investigation process for inbound/outbound calls.
  • Perform Inbound/Outbound calls to verify possible fraudulent activity on.
  • Delivered efficient customer service during inbound and outbound calls.
  • Provided excellence customer service during inbound/outbound calls.
  • Conducted outbound calls to verify suspicious transactions.
  • Placed/Received inbound/outbound calls from credit/debit cardholders.
  • Handled inbound and outbound calls on a daily basis to ensure customers and keep then up to date on open investigations.
  • Performed outbound calls to homes, colleges, and places of employment with confidence and professionalism to verify information regarding applications.
  • Entered notes into a database, setting follow up dates on accounts, taking inbound and making outbound calls to clients.
  • Complete inbound & outbound calls take appropriate action based on transaction characteristics, varying in complexity & perform back office functions.
  • Handled up to 80 inbound/outbound calls daily from beginning to end under limited to no supervision with exceptional quality.
  • Start investigation into any and all fraud on account Place outbound calls to card members to verify activity on account
  • Processed inbound and outbound calls regarding credit card accounts * Verified with customers suspicious activity on their accounts.
  • Prevented fraud in its earliest stages by placing outbound calls to verify suspicious activity based on risk assessment.
  • Prepared outbound calls and receive inbound calls from customers to verify transactions on accounts and complete fraud reports.
  • Researched, analyzed and collected data used to effectively reduce fraud though inbound and outbound calls.
  • Receive and make outbound calls to customers that have reported potential fraud in their wireless account.
  • Handled outbound calls to verify point of sale transactions that required further review or resolutions.

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10. Suspicious Activity

high Demand
Here's how Suspicious Activity is used in Fraud Specialist jobs:
  • Limited liability to clients and firm through enhanced due diligence of verifying anti-money laundering and suspicious activity alerts.
  • Identified suspicious activity on a routine basis to ensure loss prevention to organization.
  • Analyze suspicious activity on commercial accounts and researches past history for client activity.
  • Monitored and reviewed accounts and transactions for suspicious activity and possible fraud activity.
  • Investigate inquiries about suspicious activity on Target credit accounts.
  • Identified suspicious activity and obtained related evidence.
  • Monitor customer online accounts for suspicious activity.
  • Review reports to identify suspicious activity.
  • Research and report suspicious activity.
  • Interview customers about suspicious activity.
  • Analyze and identify undetected fraud and correlated activities, for example a series of highly suspicious activity leading to ultimate fraud.
  • Verified with cardholder suspicious activity on their debit or credit cards, removed the fraud block if all transactions were valid.
  • Document research findings and actions on cases for possible referrals for suspicious activity, Identify Theft Operations and Suspected Financial Abuse.
  • Reviewed credit card statements to look for suspicious activity, contacted clients via phone to confirm suspicious spending activity
  • Worked in a call center environment reviewing customers accounts if there was any type of suspicious activity.
  • Answered inbound calls to resolve issues related to fraud; Lost/stolen card, suspicious activity, etc.
  • Block and reissue or reset debit cards if suspicious activity is identified as fraud or valid transactions
  • Analyzed and detected fraud or the potential of fraud by reviewing daily reports for suspicious activity.
  • Analyze transactions and identify trends on suspicious activity that may be an indication of fraudulent behavior.
  • Provide superior service to clients referred for suspicious activity at the point of sale.

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11. Identity Theft

high Demand
Here's how Identity Theft is used in Fraud Specialist jobs:
  • Monitor consumer transaction and account activity for potential fraudulent activity including identity theft, account take-over and other identified risks.
  • Processed all reports of suspicious activity, cooperating with customers and police regarding identity theft.
  • Provided Identity Theft information to customer whilst approving available lines of credit.
  • Provided customers with information concerning identity theft protection.
  • Handled fraudulent activity/identity theft claims on multiple accounts.
  • Performed application support authenticating Identity theft claims.
  • Provided information to customers about identity theft.
  • Verify caller and determine identity theft.
  • Call center environment assisting identity theft victims
  • Handled inbound calls to set up identity theft cases; act as a liaison between victims and all lines of businesses.
  • Interacted with victims of identity theft and provided them with the twelve knowledgeable steps to recover from being a victim.
  • Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.
  • Assisted in the resolution of over 1300 identity theft cases due to recent security breaches and flawed verification practices.
  • Investigate cases of fraud involving the use of counterfeit credit/debit cards, stolen credit/debit cards, and identity theft.
  • Maintain up to date knowledge of current laws, regulations for credit bureaus, identity theft and fraud trends.
  • Detect identity theft during interaction with callers and take appropriate steps to protect the account and customer.
  • Involved in the roll out of a more robust Identity Theft Red Flags Program across the bank.
  • Reviewed potential fraudulent accounts for the prevention and detection of possible Transaction Fraud and Identity Theft.
  • Assisted customers with filing police identity theft reporting, and fraud victim statement with credit bureaus.
  • Handled customer and retail business line inquires for resolutions and guidance on fraud and identity theft.

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12. Complex Account Activity

high Demand
Here's how Complex Account Activity is used in Fraud Specialist jobs:
  • Monitored and reviewed more complex account activity and claims requiring research that involved multiple transaction channels, and products.

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13. Law Enforcement

high Demand
Here's how Law Enforcement is used in Fraud Specialist jobs:
  • Work with law enforcement to apprehend individuals who have stolen debit/credit card or card information for fraudulent purchases
  • Attended industry and law enforcement meetings to actively participate in the development and sharing of information.
  • Assisted/corresponded with law enforcement and bank representatives in obtaining fraud suspects' apprehension and successful prosecution.
  • Coordinated investigation activity with local and federal law enforcement agencies, and other banking institutions.
  • Worked with law enforcement to assist perpetrators whom have conducted/facilitate financial crime occurrences.
  • Coordinate investigative efforts with law enforcement officers and prepare evidence for Court.
  • Pursue investigations involving law enforcement and testify in court as required.
  • Interviewed individuals involved and provided assistance to law enforcement when applicable.
  • Assisted law enforcement agencies in obtaining information regarding fraudulent activities.
  • Synchronize efforts between Capital One, merchant, and law enforcement to determine to what extent fraudulent activity has been prevalent.
  • Analyze accounts, Find discrepancies and follow up with customers, Collaborate with law enforcement to recover losses.
  • Prepared written reports to present to law enforcement for the filing of criminal charges or for civil prosecution.
  • Assist in placing calls to law enforcement, government agencies, credit bureaus, creditors and collection agencies.
  • Investigated fraud cases, working with clients, banks, financial consultants, and law enforcement.
  • Analyze accounts to detect fraud and work with law enforcement to investigation potential fraud occurrences.
  • Communicate with government and law enforcement agencies and creditors to gather information for theft cases.
  • Maintained close contact with all level of banking employees, law enforcement and legal departments.
  • Coordinate with law enforcement agencies to assist in tracking and prosecuting of felons committing fraud.
  • Processed Subpoenas and court orders from local, state and federal law enforcement agencies.
  • Prepare reports & evidence of fraud activity for law enforcement (prosecution).

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14. Credit Reports

high Demand
Here's how Credit Reports is used in Fraud Specialist jobs:
  • Evaluated credit requests from high profile customers within special handling department by reviewing credit reports and debt to income ratios.
  • Researched computer databases, credit reports, tax and legal filings, and other resources in order to locate persons.
  • Advised customers on how to prevent further fraud by providing knowledgeable information about their credit reports.
  • Compare high fraud risk customers credit reports to their loan applications and eliminate fraud suspicion.
  • Interpreted and analyzed credit reports for fraud, synthetic identities and financial risk.
  • Assist customers with any disputes they may have with their credit reports.
  • Pull credit reports & process balance transfers.
  • Analyze credit reports to verify whether an application should be approved or denied.

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15. Transaction Fraud

average Demand
Here's how Transaction Fraud is used in Fraud Specialist jobs:
  • Investigated account activity on new and existing accounts for possible identity and/or transaction fraud.
  • Reduce losses to the bank by detecting identity fraud and transaction fraud in its earliest stages utilizing credit report information.
  • Reduced losses to the bank by detecting transaction fraud in its earliest stages using several operating systems simultaneously.
  • Provided assistance to the transaction fraud department in solving problems and any escalated issues.
  • Selected to co-train new hires in the transaction fraud process.
  • Promoted from Transaction Fraud to Identity Fraud.
  • Investigate unbilled and posted transactions to resolve identity and transaction fraud.
  • Account Takeover, Transaction Fraud, and Fraud Applications) and escalated client complaints.

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16. ATM

average Demand
Here's how ATM is used in Fraud Specialist jobs:
  • Reviewed video footage from branch/ATM locations of suspected fraudulent activity.
  • Monitor ATM/CheckCard activity for unusual and or suspicious transactions.
  • Provide member service (over the phone and in person) for all ATM and Card related member inquiries.
  • Work with other areas including Security Investigations, Risk Mitigation, and ATM to resolve specific issues.
  • Interviewed customers, store personnel and observed potential suspected through ATM and store photos.
  • Input, maintain and /or delete ATM and debit cards within the system.
  • Assigned the duty to fill and count data and cash from ATM systems.
  • Assisted customers with the resolution of ATM fraud complaints and inquiries.
  • Processed 10-30 ATM claims daily utilizing strict Government guidelines.
  • Demonstrated ability to work in high volume atmosphere.
  • Blocked compromised accounts and ATM debit cards.
  • Conducted ATM monitoring through CCTV.
  • Monitored ATM deposit and withdrawal reporting to identify suspicious patterns of use.
  • Analyze data for fraud detection Experience with Image ATM and Deposit Fraud applications.
  • Review debit card & ATM claims of fraud for potential chargebacks.
  • Processed lost stolen Debit and Atm card report from Star System.
  • Work with merchants, credit cards, atm & debit cards.
  • Provide Escheatment service, which includes processing, voiding and loading of all properties into escheat database.
  • Increase and decrease ATM and Debit Card limits Place travel suppressions for clients traveling overseas.

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17. New Accounts

average Demand
Here's how New Accounts is used in Fraud Specialist jobs:
  • Reviewed new accounts for possible fraud, working daily reports; lost and stolen accounts, verification of account information changes.
  • Identify potential fraudulent sale activity, protect fraud victims by closing out compromised accounts and issuing new accounts
  • Collaborate with several back office groups to transition Customers from compromised accounts to new accounts.
  • Complete fraud reports once fraudulent activity is discovered, and issue new accounts.
  • Answer customers calls daily and assist associates with establishing new accounts and authorizations.
  • Closed accounts for fraud, reopened new accounts for the clients.
  • Open new accounts making suggestions to better assist customer needs.
  • Review New Accounts for fraud risk indicators and compliance.
  • Set up new accounts and send correspondence by email.
  • Performed money transfers from compromised accounts to new accounts.
  • Review new accounts and wires for suspicious activity.
  • Opened new accounts for customers with compromised account.
  • Assisted customers in determining if there was fraud on their accounts Closed accounts and reopened new accounts
  • Closed accounts, noted types of fraud, where committed, openned new accounts.
  • Make outgoing calls to customers suspicious activity & validation of new accounts.
  • transfer funds, set new accounts and close accounts.
  • Collected on all stages of past due loans * Review accounts to confirm transactions are valid * Process and confirm new accounts
  • File fraud claims for customers Account maintenances Provide general customer services for customers Sales of new accounts and referrals for other branches

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18. Fraud Investigations

average Demand
Here's how Fraud Investigations is used in Fraud Specialist jobs:
  • Supported training and education of staff about proper procedures and correctness of fraud investigations.
  • Reported fraud activity to law enforcement and bank investigators and assisted in fraud investigations.
  • Communicated with local Law Enforcement agencies to complete fraud investigations.
  • Assist home base team and East Coast counterparts in fraud investigations, identifying suspicious activities/potential area of risk and threats.
  • Conducted fraud investigations of Medicare Parts A, B and DME billing.
  • Performed Fraud Investigations and Disputes and reviewed claims on a daily basis.
  • Conduct fraud investigations to determine if claims are legitimate or falsified.
  • Plan, prioritize, conduct and report on fraud investigations.
  • Assist Compliance Team with fraud investigations, as needed.
  • Assisted local and government law enforcement agencies in fraud investigations by maintaining communication and providing requested documentation in a timely manner.
  • Assist in active fraud investigations and loss prevention, including reviewing fraud monitoring reports and conducting special investigations.
  • Resolved escalated calls and backline fraud investigations.

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19. Credit Card Fraud

average Demand
Here's how Credit Card Fraud is used in Fraud Specialist jobs:
  • Provided support to customers who were victims of credit card fraud and assisted them in resolving the fraudulent activity.
  • Provided high quality customer service by assisting clients with problems related to credit card fraud and stolen identities.
  • Research and analyze transaction patterns, and react quickly to high-risk situations to prevent credit card fraud losses.
  • Worked with law enforcement to supply information on suspects of confirmed fraud credit card fraud rings.
  • Conducted in-depth investigations of suspicious financial activity, such as credit card fraud.
  • Documented fraud and charged off credit card fraud through card holder verification.
  • Established and Implemented solutions to cardholders on preventing future credit card fraud.
  • Created investigation cases for credit card fraud* Helped customers manage their bank account
  • Identify and analyze credit card fraud cases and card holder information.
  • Reviewed accounts that maybe at risk for potential credit card fraud.
  • Analyze possible credit card fraud on customers accounts throughout specific processes.
  • Processed credit card fraud disputes from customer's banks.
  • Conduct telephone interviews with victims of credit card fraud.
  • Assisted customers with debit and credit card fraud.
  • Respond to telephone inquiries regarding credit card fraud.
  • Protected cardholders from debit/credit card fraud.
  • Report credit card fraud for investigation> De-escalate frustrated consumers> Assist in protection of customer identity
  • Key Accomplishments: Underwent intensive training on all aspects of debit/credit card fraud and how to rectify its impact on customers.
  • Investigated claims of charged off credit card fraud to include: transactional fraud, application fraud, and account takeover.
  • Disconnected and Restored services Checked accounts for check and credit card fraud, disabling services when fraud was present.

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20. Card Holders

average Demand
Here's how Card Holders is used in Fraud Specialist jobs:
  • Verified transaction history with card holders to determine if fraudulent activity occurred.
  • Received inbound calls from card holders assisting them in determining if their card has been used for fraudulent activity.
  • Notified card holders that their card was potentially used for suspicious or fraudulent activity.
  • Prevent fraud on card holders ATM, Debit, Credit and Home Equity Cards.
  • Assist card holders with compromised accounts and sending new credit cards when needed.
  • Advise card holders on ways to improve safety of credit card accounts.
  • Start fraud cases for card holders who have fraud on their cards.
  • Process paperwork and send out necessary documents to card holders.
  • Verified legitimate transactions through phone calls to card holders.
  • Send affidavits to credit card holders.
  • Verified card holders' information in order to assist in blocking, unblocking or reissuing card I.e.
  • advanced programming to view confidential information of red card holders.

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21. Appropriate Action

average Demand
Here's how Appropriate Action is used in Fraud Specialist jobs:
  • Take appropriate action related to potentially fraudulent account activity.
  • Identified potential fraudulent activity and took appropriate actions.
  • Access and analyze accounts to identify fraud indicators and take appropriate action to prevent fraud activity.
  • Educated clients on online banking safety and take appropriate actions to protect clients' accounts.
  • Determined risk of fraud and took appropriate action with customer, card, and/or account.
  • Examined fraud cases to determine origination and take appropriate action.
  • Determine if accounts had been compromised and take appropriate action
  • Recommend appropriate action to recover loans.
  • Verified and analyzed account activity with customers.Took appropriate actions to minimize fraud losses
  • Identify potentialfraudulent activity and takes appropriate action.
  • Perform appropriate actions required to mitigate losses, and provide a positive customer experience.
  • Receive inbound calls and take appropriate action based on transaction characteristics of greater complexity.

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22. Data Entry

average Demand
Here's how Data Entry is used in Fraud Specialist jobs:
  • Process data entry of all fraud cases received from the Inbound and/or the Fraud Detection group.
  • Review the application for variations, fraud alerts, errors data entry, etc.
  • Assisted branches with proper completion of CTR data entry.
  • Entered data using the company's data entry program.
  • Assisted data entry lead with application error reports.
  • Update account information (data entry)
  • Check Fraud Investigation Cashier Data Entry

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23. Citi

average Demand
Here's how Citi is used in Fraud Specialist jobs:
  • Collaborate with other departments and representatives within Citibank to ensure correct procedural actions, and commitments for efficiency are maintained.
  • Experience in Citibank proprietary programs such as Lexis Nexis, Rumba, Magellan, and pulling manual bureaus.
  • Assist merchants with authorizations on transactions on Oil and Retail vendors affiliated with Citibank.
  • Served as a translator for the FEW & other departments/companies affiliated with CITIBANK.
  • Assisted with verification of possible fraud suspects applying for credit affiliated with CITIBANK.
  • Created and launched a program in 2005 at Citibank.
  • Performed look-ups of account activity on Citismart and keep this information confidential and private.
  • Involved in projects for identity support including Merchant Cancellation review and Citi Wallet6.
  • Reset and monitored all Citi credit cards, reported any suspicious card activity, directed customer advocate for credit bureau relations.
  • Work with even more call center applications such as RS tracker, FEWS, Cash Edge.Citibank-Internet Client Services/Main Gate Servicing
  • Worked specialized, new processes to identify fraud rings and report on fraud ring impact to Citi accounts.
  • Keep awareness on all updates in the department and Citibank, and making sure they are adhered.
  • Worked regular Citi card accounts as well as elite customers in Diners and Business accounts.
  • Judge to approve or decline new applications with different Citicard retailers and vendors.
  • Identify credit card behaviors that pose future risk to the client and Citi.
  • Assisted in early detection of fraud on Citi Business/ Corporate & Government Accounts.
  • Assisted in the early detection of fraud on Citi bankcard accounts.
  • Assist agents from various of departments within Citi to verify card members or to remove blocks off of an account.
  • Demonstrate good problem solving and relevant conversational skills Took on a team leadership role in current function at Citi.
  • Maintained quality, adherence, average handle time, and statistical expectations set by Citi3.

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24. Card Members

average Demand
Here's how Card Members is used in Fraud Specialist jobs:
  • Utilized multiple resources and relied on personal judgment to asses and care for card members accounts4.
  • Investigate suspicious transactions, and contact card members to verify account activity with credit card members.
  • Take inbound calls from card members to validate suspicious activity and handle escalated situations.
  • Place security blocks on card members accounts to prevent criminal activity.
  • Prevented fraud for the company and for the card members.
  • Analyze fraud and exercise independent judgment to better assist card members
  • Assisted card members with affidavits and documentation of fraud.
  • Provide card members with solutions and account maintenance.
  • Assisted card members with reversing and removing fraudulent transactions from personal and corporate account..
  • Answer Card members call and resolve the call with in a specific timeframe.

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25. Customer Information

average Demand
Here's how Customer Information is used in Fraud Specialist jobs:
  • Utilize outside verification sources and internal databases to identify customer information and contact members.
  • Perform extensive research into submitted customer information regarding orders made online.
  • Update customer information and provide all disclosures regarding customer contact information.
  • Maintain customer information in a secured and confidential environment.
  • Contacted banks to confirm customer information.
  • Manage and evaluate all customer information.
  • Assured customer information was kept private, assisted in filing, and preparing branch(s) for audits.
  • Verified and analyzed Customer Information Profile (CIP) data.

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26. ACH

average Demand
Here's how ACH is used in Fraud Specialist jobs:
  • Reviewed, detected, and stopped suspicious ACH transactions and customer activity using proprietary technology and risk management processes.
  • Utilized appropriate investigative techniques to analyze information and determine liability and impact of each case.
  • Established strong relationships to gain support and effectively achieve results and referrals.
  • Determined and acquired information pertinent to and impacting each situation.
  • Verified each customer and verified important documents.
  • Collaborated with Business Analyst in creating and executing a time study for the Wire-ACH Authentication group to complete a Capacity Plan.
  • Worked with customer Debit cards and ACH transactions to help with fraudulent activity that happened to the customer's account.
  • Create effective virtual coaching package, and timely forward to concerned person and also revert-24 hours for calibration cases.
  • Lead, managed, monitored and coached people and processes to ensure performance and operational business objectives are achieved.
  • Facilitated numerous training classes consisting of 15 to 25 employees each on proper call handling and customer service techniques.
  • Noted in detail each order in strict standardized format, outlining the investigative process for good and bad orders.
  • Coached, mentored, and provided feedback to personnel to improve handling of customer transactions, and business relations.
  • Assist in auditing and coaching of colleagues to monitor for quality and ensure compliance with Reg-E and Huntington requirements.
  • Train, and help oversee an efficient and knowledgeable staff through coaching, training, and personal leadership.
  • Utilized specialist skills and apply a comprehensive approach in dealing with all types of corruption and fraud.
  • Handled incoming fraud investigative calls for credit/debit cards, and ACH accounts to determine source of fraud.
  • Participate in investigations reviewing fraud reports on bank deposits, electronic online bill payments and ACH system.
  • Completed all Visa Check Card charge offs for each month and streamlined processes for speed and accuracy.
  • Perform secondary review on bumped up items and provide guidance, coaching, and training when needed.
  • Required to collect information on theft from victims and create reporting for each individual fraud case.

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27. New Cards

average Demand
Here's how New Cards is used in Fraud Specialist jobs:
  • File claims, issue new cards, and report activity according to established policies and procedures.
  • Participate on various teams as necessary and process applications for new cards.
  • Assisted in removing fraudulent charges and issuing new cards to the member.
  • Closed accounts with fraud activity and issued new cards.
  • Blocked and reissued new cards.
  • Reset member pins, ordered new cards with lost and/or stolen accounts.

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28. High Volume

average Demand
Here's how High Volume is used in Fraud Specialist jobs:
  • Ranked #2 out of 100, I had to successfully accept a high volume of calls and low talk time.
  • Worked in a high volume inbound/outbound call center environment reviewing potentially fraudulent transactions for the prevention and detection of fraud.
  • Respond to a high volume of moderate to complex calls in a call center environment.
  • Received high volume of inbound calls for fraud credit card and activated credit cards.
  • Worked in a high volume mortgage office in a fraud prevention capacity.
  • Handle high volume, high stress situations constantly.

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29. Special Projects

average Demand
Here's how Special Projects is used in Fraud Specialist jobs:
  • Performed special projects assign by management.
  • Perform special projects and assignments such as creating Fraud Reports, Error Log to regions, handling cross region charge.
  • Assist in special projects and find ways to for the team to be more efficient on our roles.
  • Participated in numerous focus groups as well as special projects geared toward security processes.
  • Created, facilitated and organized training for various special projects and new hire training.
  • Work together with upper management on special projects for the department.
  • Planned and managed special projects, including communication of Fraud Alerts.
  • Work on special projects including handling Canadian business card accounts.
  • Assisted Fraud Team Development Leader with special projects as assigned.
  • Worked on audits and special projects.
  • Handle special projects in a timely fashion.

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30. Customer Calls

low Demand
Here's how Customer Calls is used in Fraud Specialist jobs:
  • Received high volume of customer calls relating to holds, account activity and resolutions to potential bank loss.
  • Handle incoming customer calls with questions on their debit cards, credit cards, and corporate cards.
  • Answered customer calls and worked cases courteously and calmly and with a sense of urgency.
  • Received recognition for outstanding quality of service and the ability to diffuse irate customer calls.
  • Answered a constant flow of customer calls with up 15 calls in queue per minute.
  • Assisted team leads with team member questions and escalated customer calls on the lead line.
  • Review account history and activity with customers alert the supervisor of trends in customer calls.
  • Received high volume of inbound customer calls, reviewed and determined risk on accounts.
  • Handle inbound and outbound customer calls to identify risk and prevent loss.
  • Receive customer calls related to fraudulent credit card activity and concerns.
  • Handle inbound customer calls regarding fraudulent activity on debit cards.
  • Manage inbound and outbound customer calls.
  • Initiate and respond to customer calls regarding their acounts in an accurate, prompt and courteous manner.

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31. Personal Information

low Demand
Here's how Personal Information is used in Fraud Specialist jobs:
  • Maintained integrity through verification and/or investigative procedures used in processing clients sensitive and personal information.
  • Demonstrated professionalism by dealing with confidential information and access to personal information.
  • Verify the identity of applicant and personal information on applications.
  • Assisted credit card clients with account retention and protection of personal information and identities in a call center environment.
  • Make contact to correct/clarify personal information on all accounts in the Midwest.
  • Reviewed reports of suspicious usage of personal information to determine if identification theft was used to set up fraudulent accounts.

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32. Risk Assessments

low Demand
Here's how Risk Assessments is used in Fraud Specialist jobs:
  • Completed risk assessments on both Sears and Best Buy MasterCard/Private Label accounts to identify potential fraudulent activity.
  • Complete complex risk assessments on MasterCard and Private Label applications to identify potential fraudulent applications.
  • Performed risk assessments to determine if security closure was required.
  • Demonstrated strong risk assessments and decision-making skills.
  • Develop and revise current policies, procedures and risk assessments to ensure compliance and changing dynamics of the credit union.
  • Conduct risk assessments utilizing the device and IP address that is being used to access/apply for an account.
  • Planned and supervised the performance of fraud risk assessments of FRTIB programs and offices.
  • Evaluate and assess client accounts to make risk assessments.
  • Performed high level risk assessments inbound and outbound5.

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33. SAR

low Demand
Here's how SAR is used in Fraud Specialist jobs:
  • Arranged for debt repayment or established repayment schedules, based on customers' financial situations also establishing credit extensions when necessary.
  • Required to ensure customer's financial investments and personal Identification information was safe by placing and removing blocks when necessary.
  • Communicated any relevant updates and recommended action to the affected staff and facilitate the implementation of necessary action.
  • Interact positively with internal and external contacts to obtain and deliver information necessary to provide a legendary customer experience
  • Contacted individual or company; completed necessary research to develop a solution within current rules and regulations.
  • Resolved executive escalations as assigned and communicated my results with upper management and customers when necessary.
  • Assisted Quality Program managers in ensuring accurate analysis and providing feedback to agents as necessary.
  • Complete SAR filings in timely manner and providing effective feedback to investigators on management reviews.
  • Maintained necessary reports and assisted co-workers in identifying fraudulent activity.
  • Retain counsel to litigate fraudulent matters when necessary.
  • Confirm borrowers identity per phone interview as necessary.
  • Opened fraud cases when necessary, applied accurate note taking in the company's unique system, and quickly resolved things.
  • Performed necessary account maintenance such as closing and reissuing debit cards, noting accounts, and updating customer phone numbers.
  • Provided customer service assistance in bi-lingual fashion, when necessary, to correctly assess and deescalate an irate customer.
  • Analyze risk and take necessary steps to prevent loss and protect company assets while assuring the best customer experience.
  • Cancel fraudulent accounts and serve as a point of contact between customers, store representatives and/or managers when necessary.
  • Investigated accounts for questionable activity and created SAR reports to be sent to law enforcement and the US government.
  • Review transaction data from the real-time fraud detection system and other reporting sources and complete additional research if necessary.
  • Determine what type of fraud accrued and take the necessary steps to protect customer's account going forward.
  • Report accurate information and data to Financial Crime Enforcement Network for Suspicious Activity Reporting (SAR).

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34. Monetary Transactions

low Demand
Here's how Monetary Transactions is used in Fraud Specialist jobs:
  • Minimize and prevent losses resulting from high risk and fraudulent monetary and non-monetary transactions.
  • Secured monetary transactions via identity theft protection plans.
  • Minimize and prevent losses resulting from high risk and fraudulent monetary and non-monetary transactions.
  • Completed and translated monetary transactions for other departments within Us Bank
  • Tracked monetary transactions for over 750 retail locations.
  • Worked and reviewed monetary transactions for clients.

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35. External Customers

low Demand
Here's how External Customers is used in Fraud Specialist jobs:
  • Provided telephone support to internal/external customers, demonstrating sensitive communications skills in identifying, troubleshooting and resolving problems.
  • Communicated effectively with both internal and external customers via phone and knowledgeable of bank operations and deposit risk.
  • Assumed personal accountability to ensure all internal and external customers received high quality service.
  • Complete information requests and fraud tasks for assigned cases and provide superior customer service to internal and external customers.
  • Take inbound calls from internal customer service, external customers and banks; Assist with new hire training.
  • Provided exceptional service to internal and external customers, including support all branches and customer contact centers.
  • Handled first line of escalations from both internal and external customers.
  • Serviced an array of internal and external customers.
  • Answered incoming calls from internal and external customers.
  • Created and edited correspondence between the operations department and internal and external customers.

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36. Fraudulent Orders

low Demand
Here's how Fraudulent Orders is used in Fraud Specialist jobs:
  • Investigate fraudulent orders, research customers accounts, Verify customer account information.
  • Managed Credit card verification on SAP software preventing fraudulent orders.
  • Researched and resolved escalated fraudulent orders.
  • Prevent known trends on fraudulent orders from being processed as well as discover new trends in real time.
  • Helped create a stop shipment procedure for fraudulent orders that utilized freight shipments.
  • Reviewed and recommended web based tools to assist in identifying fraudulent orders.
  • Follow order processing procedures to identify, track and report fraudulent orders.
  • Verified online orders to prevent fraudulent orders from being processed.
  • Saved thousands of dollars by catching fraudulent orders.
  • Processed non fraudulent orders and payments.
  • Manage fraud specialists Research and report fraudulent orders Interview and hire new specialists for fraud positions

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37. Lexis

low Demand
Here's how Lexis is used in Fraud Specialist jobs:
  • Used Lexis Nexis, First Pursuit, and Fast Data to verify accurate contact information to notify victims of fraud use.
  • Trained in Banking software: FWI, C3, Lexis Nexis, Customer Email Communicator and Microsoft Outlook.
  • Use proper resources, such as Lexis Nexis, for security verification to authenticate all callers.
  • Conduct KYC (know your customer) verification utilizing Lexis Nexis.
  • Process Improvement Team Proficient in Fast Data, Lexis Nexis, 3D Secure (Verified by Visa), Global 360
  • Experienced with using various financial databases such as LexisNexis, First Data Resources, and Microbilt.
  • Use of Experian/192 and LexisNexis to research information about customers and verify their identities.
  • Perform employment reverifications and research with various tools such as Lexis Nexis.
  • Verify cardholder in Experian and Lexis Nexis.
  • Performed detection, investigation, analysis of known and suspected frauds compliance policies using Experian, LexisNexis.
  • Experience in using online database such as LexisNexis, Verid Knowledge Based Authentication and Targas.
  • Demonstrate excellent proficiency in Experian, Lexisus, Nexus, One View and TLO.
  • Trained in First Watch Intelligene, Tyss, Lexis Nexis etc
  • Use a variety of search Engines (YQL, Lexis nexis, Google, What IP, etc.

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38. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Fraud Specialist jobs:
  • Planned and monitored federally regulated training to ensure compliance with laws and creating standardized execution of policy and procedures throughout enterprise.
  • Review new account documentation to ensure compliance with Customer Information Program.
  • Subject matter expert and resource for the entire Debit Card Monitoring Team by leveraging internal and external resources to ensure compliance.
  • Work with a variety of departments and information systems to ensure compliance with federal regulations.
  • Evaluate and monitor internal controls to ensure compliance with credit union policy.
  • Follow strict scripting to ensure compliance with Federal guidelines.
  • Review paperwork submitted by contracted employees to ensure compliance.
  • Scanned websites with webcrawlers to ensure compliance and limit financial risk.

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39. AML

low Demand
Here's how AML is used in Fraud Specialist jobs:
  • Identified training opportunities within the department and provided recommendations to streamline procedures.
  • Evaluated transactions and customer relationships for money laundering activities and identified red flag issues and escalated within the AML Group.
  • Developed reference guide for ISG (Internet Services Group) streamlining services processes by improving quality assurance ratings.
  • Served as a liaison between departments of the company to provide a seamless service experience.
  • Identify potential AML and fraud related red flags related to Mortgage Lending and Auto Finance.
  • Streamlined the training process and accountable for the on-boarding and training of new associates.
  • Streamlined the process(es) that employees used for verifying card transactions.
  • Created case files for investigations of suspicious activity related to AML.
  • Conduct investigation of AML and Fraud alerts and cases.
  • Streamlined processes in a more efficient time frame.
  • Streamline debit card procedures to expedite dispute process.
  • Monitor liability under bank laws - AML/BSA.
  • Specialize in BSA and AML compliance.
  • Corresponded with partnered banks to expedite transactions in a seamless manner.
  • Do Background Investigations for lines of business such as Commercial, Wealth Managementand Brokerage for Compliance and Aml.
  • Investigate debit card and check fraud * Investigate employee fraud * Maintain BSA and AML databases * Other administrative duties as assigned

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40. Fraud Exposure

low Demand
Here's how Fraud Exposure is used in Fraud Specialist jobs:
  • Develop a trusting relationship with the client, while taking action to reduce fraud exposure in its earliest stages.
  • Track, analyze and interpret fraud trends and how to minimize fraud exposure.
  • Track and monitor customers transactions and activities to reduce fraud exposure early.
  • Identify risk behaviors to take early action to reduce fraud exposure.

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41. Monthly Reports

low Demand
Here's how Monthly Reports is used in Fraud Specialist jobs:
  • Review and analyze daily and monthly reports of customer account activity for fraud activity.
  • Maintain daily and monthly reports in files and computer.
  • Assisted management with the preparation of monthly reports.
  • Assist with preparation of monthly reports as needed.
  • Correspond with DCMs for monthly reports on clients, school officials to create alternative educational options.
  • Provided monthly reports to arbitration attorney with updates in case we received any additional information/payment from No Fault insurance carriers.

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42. FDR

low Demand
Here's how FDR is used in Fraud Specialist jobs:
  • Analyze data for fraud detection and utilize multiple systems (FDR, Genasys, Workstation, etc.)
  • Used 5 company system programs, TYSYS and FDR, analytical fraud detecting & lost/stolen card reporting.

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43. Online Orders

low Demand
Here's how Online Orders is used in Fraud Specialist jobs:
  • Discovered fraudulent trends to prevent future unauthorized online orders from being approve
  • Reviewed online orders placed by customers for possible fraudulent activity.
  • Experienced in fraudulent order verification for in-store and online orders.
  • Answer calls from customers concerning fraud on their credit cards, gift cards, and online orders
  • Executed day to day resolutions of problems and problems guests had with their online orders.
  • Review online orders for potential fraud to cancel or approve them.
  • Inspected and resolved online orders for possible fraud.
  • Performed fraud prevention with online orders.
  • Cancelled online orders suspicious of fraudulent activity.
  • Deciphered online orders to minimalize fraud losses.
  • Modified online orders * Verified billing and shipping information * Contacted customers for verification purposes
  • Received online orders to cross reference Used public record databases Contacted customers to ensure card holder placed order to avoid fraud

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44. Multiple Online Systems

low Demand
Here's how Multiple Online Systems is used in Fraud Specialist jobs:
  • Review customer transaction history by using multiple online systems to identify fraud situations.
  • Analyzed moderately complex activity using multiple online systems and techniques.
  • Researched and analyzed transactions and documentation using multiple online systems.
  • Research and analyze complex account activities using resources and tools, including multiple online systems.

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45. Ofac

low Demand
Here's how Ofac is used in Fraud Specialist jobs:
  • Verified borrowers and co-borrowers were not listed on the Office of Foreign Asset and Control (OFAC) list.
  • Conduct research to support FACTA, BSA, OFAC, and USA PATRIOT Act investigations.
  • Implemented risk based OFAC monitoring practices using IP addresses and other technologically traceable indicators.
  • Demonstrated attention to detail in reviewing OFAC account information.
  • Reviewed transactions that involved high-risk and very high-risk countries that were identified in relation to the OFAC/ BSA/AML.
  • Follow OFAC procedures and regulations on application that trigger a match on the SDN list.

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46. Secrecy

low Demand
Here's how Secrecy is used in Fraud Specialist jobs:
  • Followed established to ensure all work been properly processed, within Bank Secrecy Act regulatory requirements.
  • Reported to management any irregularities concerning BSA (Bank Secrecy Act) regulatory requirements and Anti-Money Laundering (AML) policies.
  • Ensured operational procedures for the FCIS Unit were effective and followed Bank Secrecy Act (BSA) regulations.

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47. Account Holders

low Demand
Here's how Account Holders is used in Fraud Specialist jobs:
  • Work closely with the firm s AML Compliance Officer, account holders, investigating agencies, and law enforcement.
  • Communicate new company products to account holders and implement the solutions if so desired.
  • Validate credit card info and confirm and or review charges with account holders.
  • Assisted account Holders with their online Money movement transactions.
  • Restricted accounts/Closed accounts/ Ended banking relationships with Account Holders
  • Contacted account holders in regards to activity on their account.

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48. Independent Judgment

low Demand
Here's how Independent Judgment is used in Fraud Specialist jobs:
  • Exercised independent judgment when determining validity and accuracy of debit transactions.
  • Provided independent judgment to review and/or investigate routine risk transactions.
  • Conduct investigative steps and use independent judgment.
  • Used independent judgment based on job knowledge to access call authenticity.

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49. Powerpoint

low Demand
Here's how Powerpoint is used in Fraud Specialist jobs:
  • Experience with all Microsoft operating systems, MS Word, Excel, PowerPoint, and Outlook.
  • Used office suite software such as Access, Excel, Word, PowerPoint.
  • Created and presented PowerPoint presentations for mandatory corporate fraud trainings.
  • Designed and prepared PowerPoint presentations for briefing university staff and faculty on matters pertaining to the university's financial aid administration.
  • Analyzed business results data and communicated the results using Word documents and PowerPoint presentations for many programs within the organization.
  • Developed PowerPoint presentations, daily and weekly reports that were praised for their quality, comprehensiveness and timeliness.

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50. Multiple Departments

low Demand
Here's how Multiple Departments is used in Fraud Specialist jobs:
  • Upload all affidavits to a storage database for future access by multiple departments.
  • Cross-trained for multiple departments for data entry and call assistance.
  • Assisted with multiple departments to service fraud and dispute claims.
  • Develop communication skills by interfacing with multiple departments to service all customer needs in regards to fraud and dispute issues.
  • Interact with multiple departments to service all customer needs in regards to fraud and dispute issues.

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20 Most Common Skill for a Fraud Specialist

Fraud Claims20.2%
Customer Service12.8%
Credit Card Accounts11.3%
Financial Institutions6.7%
Phone Calls6%
Fraudulent Activity5.6%
Customer Accounts5.3%
Credit Card Transactions4.4%

Typical Skill-Sets Required For A Fraud Specialist

RankSkillPercentage of ResumesPercentage
1
1
Fraud Claims
Fraud Claims
16.9%
16.9%
2
2
Customer Service
Customer Service
10.8%
10.8%
3
3
Credit Card Accounts
Credit Card Accounts
9.4%
9.4%
4
4
Financial Institutions
Financial Institutions
5.6%
5.6%
5
5
Phone Calls
Phone Calls
5%
5%
6
6
Fraudulent Activity
Fraudulent Activity
4.7%
4.7%
7
7
Customer Accounts
Customer Accounts
4.4%
4.4%
8
8
Credit Card Transactions
Credit Card Transactions
3.7%
3.7%
9
9
Outbound Calls
Outbound Calls
3.5%
3.5%
10
10
Suspicious Activity
Suspicious Activity
3.4%
3.4%
11
11
Identity Theft
Identity Theft
3%
3%
12
12
Complex Account Activity
Complex Account Activity
2.2%
2.2%
13
13
Law Enforcement
Law Enforcement
2%
2%
14
14
Credit Reports
Credit Reports
1.6%
1.6%
15
15
Transaction Fraud
Transaction Fraud
1.4%
1.4%
16
16
ATM
ATM
1.4%
1.4%
17
17
New Accounts
New Accounts
1.3%
1.3%
18
18
Fraud Investigations
Fraud Investigations
1.2%
1.2%
19
19
Credit Card Fraud
Credit Card Fraud
1.2%
1.2%
20
20
Card Holders
Card Holders
1%
1%
21
21
Appropriate Action
Appropriate Action
1%
1%
22
22
Data Entry
Data Entry
1%
1%
23
23
Citi
Citi
0.9%
0.9%
24
24
Card Members
Card Members
0.8%
0.8%
25
25
Customer Information
Customer Information
0.8%
0.8%
26
26
ACH
ACH
0.7%
0.7%
27
27
New Cards
New Cards
0.7%
0.7%
28
28
High Volume
High Volume
0.6%
0.6%
29
29
Special Projects
Special Projects
0.6%
0.6%
30
30
Customer Calls
Customer Calls
0.6%
0.6%
31
31
Personal Information
Personal Information
0.5%
0.5%
32
32
Risk Assessments
Risk Assessments
0.5%
0.5%
33
33
SAR
SAR
0.5%
0.5%
34
34
Monetary Transactions
Monetary Transactions
0.5%
0.5%
35
35
External Customers
External Customers
0.5%
0.5%
36
36
Fraudulent Orders
Fraudulent Orders
0.5%
0.5%
37
37
Lexis
Lexis
0.5%
0.5%
38
38
Ensure Compliance
Ensure Compliance
0.4%
0.4%
39
39
AML
AML
0.4%
0.4%
40
40
Fraud Exposure
Fraud Exposure
0.4%
0.4%
41
41
Monthly Reports
Monthly Reports
0.4%
0.4%
42
42
FDR
FDR
0.4%
0.4%
43
43
Online Orders
Online Orders
0.4%
0.4%
44
44
Multiple Online Systems
Multiple Online Systems
0.4%
0.4%
45
45
Ofac
Ofac
0.4%
0.4%
46
46
Secrecy
Secrecy
0.4%
0.4%
47
47
Account Holders
Account Holders
0.4%
0.4%
48
48
Independent Judgment
Independent Judgment
0.3%
0.3%
49
49
Powerpoint
Powerpoint
0.3%
0.3%
50
50
Multiple Departments
Multiple Departments
0.3%
0.3%

9,063 Fraud Specialist Jobs

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