FreeStar Financial jobs - 31 jobs

FreeStar Financial Credit Union is looking for an enthusiastic and dynamic Teller for our Clinton Township Branch. If you would love to use your customer service skills for a growing credit union, this may be the right job for you! Salary: $17/Hour Job Location: Clinton Township Days: Monday - Friday, occasional Saturdays Hours: 8:30 - 5:15 Benefits: 3 Weeks Paid time off available in the first year 401k with up to a 6% match Position Purpose: The primary purpose of a Teller is to assist FreeStar Financial Credit Union in fulfilling our mission by identifying member needs, efficiently processing transactions and maintaining a consistent balancing record, in addition to suggesting products and services with would benefit our members. What You'll Do In This Role: As a Teller observe all of the core values that have been established and abide by the standards of the position, which have been developed to support our values and provide superior customer service to our members. A Teller provides efficient and accurate customer service in transactions which include, but not limited to, check cashing, deposits, withdrawals or transfers, in person and over the phone. A Teller provides members with account status as requested. Tellers balance on a daily basis the assigned cash drawer including all negotiable instruments. A Teller must meet member needs by cross-selling all products and services offered by the credit union. Must achieve the minimum sales standards as established by leadership. Process night deposit and ATM transactions What You'll Bring To FreeStar Financial: High School Diploma or equivalent. Minimum of one year of cash handling experience. Minimum of one year in a customer service role. What You'll Get Working at FreeStar Financial: Partner with a talented team helping to provide financial solutions to our members! Be part of an environment where our service to each other is just as important as our service to our members! A wonderful opportunity to expand your skillset and develop professionally! Join a Credit Union culture that makes an impact in the community! Join an organization that appreciates and promotes having balance in your life! A competitive compensation structure that rewards the contributions of our team members!

ELGA Credit Union Educator II Department: Public Relations Reports To: Public Relations Manager Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Role: To represent ELGA Credit Union in the community and schools as a financial educator. Essential Functions & Responsibilities: 50% - Assists in organizing and leading student deposit days and conducting financial education classes for youth, teen, and adult in school and community settings. Aids in scheduling to ensure adequate staffing for each deposit and education day, while also facilitating communication and coordination with school administration at participating institutions. Travels to various locations on scheduled community education days, student credit union days, and other educational events to deliver training in both classroom and assembly settings on a range of financial topics. 20% - Ability to create and refresh curriculum as needed. 10% - Responsible for carrying out a range of tasks aimed at involving members and potential members in school credit union programs and community educational programs 10% - Create marketing materials as required to promote educational programs. 10% - Responsible for tracking, reporting and monitoring of programs for impact. Performance Measurements: 1. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building. 2. To take full responsibility for your own success with no excuses. 3. Promote and instill healthy savings habits through dedicated accounts and financial products designed for individuals of all age groups, including children, teenagers, and adults. Ensure uniform availability of program supplies across all branches and credit union programs 4. Maintain a high level of expertise in credit union products, compliance, sales skills, and self-improvement. Proactively engages in completing online learning courses, actively participates in both individual and group training programs, stay abreast of relevant literature including articles and books focused on financial education and self-improvement, and pursues additional courses as necessary. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program. Interpersonal Skills: The role necessitates a high degree of trust, diplomacy, and courtesy, along with tact. It entails extensive personal interaction of a personal or sensitive nature, with a potential added focus on motivation or influence. Cultivating strong, professional relationships with external entities, including companies and individuals, is crucial. Other Skills: Patience with students, use of PowerPoint along with various software programs, and presentations skills. Ability to relate and bring appropriate energy to ages pre-K to senior citizens. Ability to be creative on how to connect to different generations and diverse backgrounds. Must have a drive to make an impact/change on underserved. Physical Requirements: Must travel to schools and community events throughout Genesee, Saginaw and Lapeer counties. Work Environment: Some night and weekends events required. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

ELGA Credit Union Structured Compensation - Job Description Interactive Teller Specialist Department: Teller Center Reports To: Call Center Branch Manager Supervises Direct: 0 Approved By: CEO Classification: Non-Exempt Role: To assist members and potential members with their ITM experience; explains services, responds to problems and completes transactions. Essential Functions & Responsibilities: E 40% Assists members and potential members with their ITM experience; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Identifies cross-sell opportunities and cross-sells services to members with Integrity. E 40% Processes all ITM transactions through video interaction efficiently and accurately while providing quality member service and building lifelong relationships. ITM transactions may include withdrawals, deposits, check cashing, loan payments and transfers. Gives routine account information. Performs maintenance on members' accounts , cards, and address records. E 10% Develops knowledge and skills to be an expert in credit union products and self-service machines. Demonstrates ability to balance, replenish, fix jams and audit ITMs. E 5% Balances cash drawer and daily transactions on ITMs and ATMs. N 5% Performs other related duties as assigned. Performance Measurements: 1. To take full responsibility for your own success with no excuses and to document your accomplishments towards your objectives at least weekly. 2. To achieve 100% of your daily/weekly/monthly and annual sales goals as you have set. 3. To provide informed, friendly, professional, personal service to all members and associates by making eye contact and using the member's name, smiling while listening, responding as though they are the only one in your world at that time, and finding the correct answer if you don't know it. 4. To handle all transactions in a timely and accurate manner, staying completely focused on the member's request allowing you to look for opportunity to cross sell a product that the member could benefit from. 5. To have complete accuracy with all transactions to allow you to balance 100% of the time. To analyze errors in written format on the rare occasion a mistake is made. 6. Strive to be an expert by continually update knowledge of credit union products, compliance, sales skills, and self improvement by completing CUES University courses, Rapid Learning modules, fully participating in individual and group training offered by credit union trainers, reading business related/self improvement books, and taking outside courses. 7. To maintain a professional and positive work environment by keeping your workspace neat and clean, not using your cell phone while working, and being conscientious of body language at all times. Have a business like appearance by wearing ELGA career apparel, suits, or other approved apparel. 8. Engages in ELGA Way Principles by making suggestions for continuous improvement and participates in community involvement. Knowledge and Skills: Experience One year to three years of similar or related experience. Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Outgoing; Motivated; Must cross sell products and services comfortably over video teleprompter; Good listening and communication skills; and computer skills; able to make decisions with minimum information. Critical thinking, problem solving and trouble shooting skills required. Physical Requirements Work Environment

Full-time Description This position has responsibility for building long term relationships with commercial loan customers, business development, and other community activities. Responsible for commercial loan portfolio by meeting established lending requirements. All other duties and responsibilities as assigned. ESSENTIAL DUTIES, RESPONSIBILITIES, SKILLS: Make and service commercial loans Follows current loans and maintains customer relationships Presents loan requests to loan committee and Board Actively solicits new business prospects; make sales and/or new business calls Interview applicants to develop information regarding their business, lending needs, earnings and creditworthiness Approves/rejects loans within lending authority Operates with moderate lending authority and independence Maintains communication with the professional community to identify new business prospects Participates in professional and civic organization activities to promote a high profile for the bank in community and business prospects SUPERVISORY RESPONSIBILITIES: None QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: · Bachelor's degree (B.A.). · Five or more years of commercial loan and credit analyst experience. · Thorough knowledge of the banking industry. · Excellent verbal and written communication skills, including the ability to effectively compose original correspondence and verbally exchange information with customers and vendors. · Ability to interpret the needs of customers and effectively resolve any problems to ensure complete satisfaction. · Strong analytical and accounting skills. Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions percentages, ratios, and proportions to practical situations. · Ability to apply common sense understanding to carry out verbal and written instructions and deal with standardized and unique situations. · Professional demeanor and interaction with all customers (internal and external) and a proactive team attitude. · Excellent customer service skills. · Proficient computer skills (i.e., Microsoft Word, Excel, Outlook, any other software, etc.). INTERPERSONAL SKILLS: This position is required to deal with internal as well as external customers, in a positive, “Quality Customer Service” manner. An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires. Interpersonal and problem-solving skills are required. This position will have access to highly confidential information that must be handled in a professional manner. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance, color vision, depth perception and ability to adjust focus. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. WORK ENVIRONMENT: The noise level in the work environment is usually moderate/conversational.

ELGA Credit Union (Bay City Location) Contact Center Agent Department: Contact Center Location: Bay City Reports To: Solutions & Support Manager Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Role: The External Agent I is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) benchmarks by applying excellent product knowledge, strong problem-solving skills, and a commitment to delivering accurate and thorough assistance to our members. Essential Functions & Responsibilities: 40% - Provides outstanding service to credit union members via phone. Effectively addresses member inquiries, concerns, and issues by applying critical thinking skills and providing comprehensive solutions. 20% - Achieves sales targets by promoting credit union products and services through understanding member needs and recommending appropriate solutions. 20% - Meet and exceed QA standards by ensuring accuracy, adherence to policies and procedures, and delivering a high-quality member experience 10% - Stays informed about credit union products and services by using the products and services, participating in ongoing training to enhance product knowledge, and effectively communicate offerings to members. 5% - Maintains member account information on computer system. 5% - Performs other related duties as assigned. Performance Measurements: 1. Maintain Quality Assurance performance 2. Consistently demonstrate product knowledge 3. Consistently achieve sales goals 4. Resolve member issues with complete accuracy 5. To complete and pass Agent I Certification. Knowledge and Skills: Experience: One month to twelve months in a contact center or customer service role Education: A high school education or GED. Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills: Outgoing; Motivated; Must cross sell products and services comfortably over the telephone; Good listening and telephone skills; and computer keyboard; able to make decisions with minimum information. Must have good problem solving skills. Work Environment: ELGA CU is a hybrid in-person/remote workplace that fosters a fun collaborative work environment. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

ELGA Credit Union Mobile MSR III Department: Burton Branch Grade: 7 Reports To: Branch Manager Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Role: The Mobile MSR III will be responsible for driving the mobile branch to various locations, conduct daily credit union operations in compliance with credit union and regulatory guidelines and ensures mobile branch is secured by end of day checklist. When not operating mobile branch, this position would travel to various branches to cover staffing needs in MSR II and MSR III roles. Essential Functions & Responsibilities: 25% - Ensures mobile branch is operationally sound. Must update branch financials and ensures the branch is in compliance. Keeps the appearance of the branch clean and tidy. Ensures the branch is free of mechanical and operational problems. Communicates with our maintenance team and management if issues arise. 25% - Assists members and potential members with their requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Assists new members opening new accounts, answers questions about products and services, identifies cross-sell opportunities and cross-sells services to members with Integrity. 15% - Actively participates in community outreach and relationship building to grow mobile branch footprint. 15% - Assists other branches when not operating mobile branch. 10% - Consistently completes Opening and End of day checklists. Delivers any received checks/work to the appropriate location 5% - Assures that appropriate records are maintained and required reports are prepared. 5% - Performs other related duties as assigned. Performance Measurements: 1. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building. 2. To be the expert on deposit products such as but not limited to new accounts, CDs and IRAs. Follows and completes all steps of on-boarding procedure. 3. To have complete accuracy with all transactions and member requests to allow you to have no member service or posting errors. To analyze errors in written format on the rare occasion a mistake is made. 4. To provide informed, professional, friendly service to all members and associates by making eye contact and using the member's name, smiling while listening, responding as though they are the only one in your world at the time, and finding the correct solution if you don't know it. 5. To achieve 100% of your daily/weekly/monthly and annual sales goals. Monthly goals would include 60% of new checking accounts opt-in (Reg E), 70% checking account penetration on new accounts, 10% credit card penetration and 10% loan penetration on new accounts. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Outgoing; Motivated; Must cross sell products and services comfortably; Good listening and communications skills; good computer skills; able to make decisions with minimum information. Must have good problem solving skills. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

FreeStar Financial Credit Union is looking for an enterprising and dynamic Mortgage Lending Sales Professional. If you would love to use your skills in building sales relationships and enhancing the credit union's Real Estate Lending portfolio, this may be the right role for you! Salary: Base Pay + Commission Job Location: Sterling Heights plus outside sales Schedule: Standard work schedule will be a 5-day work week Monday - Friday with occasional evenings and Saturdays. This position requires extensive external contacts and local travel. This position will be required to work with limited supervision. Benefits: 3 weeks paid time off in the first year 401k with up to a 6% match Tuition Reimbursement Year-end bonuses Position Purpose: The primary purpose of the Mortgage Sales position is to assist FreeStar Financial Credit Union in fulfilling our mission by developing outside Real Estate Lending opportunities. Market the Credit Union's mortgage products by networking with Realtors, Builders, Developers, and other community organizations. The position represents the Credit Union in the community and related functions to identify, develop, and promote Mortgage services. May present seminars to the general public and real estate community. Work strategically to develop rapport with Realtors to attract referral business while building a solid pipeline. What You'll Do In This Role As A Mortgage Lender: Originate mortgage loans for new members. A new member is defined as a borrower who did not have an established account with the Credit Union before the application was initiated. Solicits outside mortgage referrals by attending networking events, and holding luncheons with Realtors, Builders, Developers, Veterans organizations, etc. Maintain a sales pipeline of new referrals through developing a network of professional organizations. Conducts training and seminar events such as lunch and learns, after-hours member events, and staff sales training Provide loan information and service to members, realtors, developers, builders, and others as needed regularly. Develops and maintains a sales pipeline of new applicants. Meets expectations regularly in regard to monthly loan goals. Review market interest rates and loan products to make recommendations for enhancements to the mortgage program. What You'll Bring To FreeStar Financial As A Mortgage Lender: High School Diploma or equivalent. Minimum of two years of similar or related experience in the financial industry. Proven success in developing leads and closing sales in residential mortgage lending. Self-motivated and well-organized. Must have knowledge of various federal regulations and the responsibilities relating to each act of the following: Right to Financial Privacy Act Regulation C (Home Mortgage Disclosure Act - HMDA) Regulation CC (Funds Availability) Regulation Z (Truth in Lending) Bank Secrecy Act (BSA) Experience in Conventional, VA and FHA home loans is preferred. What You'll Get Working at FreeStar Financial: Partner with a talented team helping to provide financial solutions to our members! Be part of an environment where our service to each other is just as important as our service to our members! A wonderful opportunity to expand your skillset and develop professionally! Join a Credit Union culture that makes an impact in the community! Join an organization that appreciates and promotes having balance in your life! A competitive compensation structure that rewards the contributions of our team members!

Full-time Description This position is responsible for overseeing the preparation and execution of commercial loan packages and maintaining all necessary loan documentation. Will assist one or more commercial loan officers, handling loans that are confidential and complex in nature. All other duties and responsibilities as assigned. ESSENTIAL DUTIES, RESPONSIBILITIES, SKILLS: · Reviews and prepares loan packages and documentation following underwriting guidelines and policies. · Will prepare loan documents to protect the bank's security position. These may include but not be limited to various types of promissory notes, sworn statements, security agreements, addendum and mortgages. · Will type letters, memos and reports for loan officers. · Will screen incoming telephone calls, respond and write routine correspondence for loan officers. · May be required to meet with customers and close small business loans. · Complies and prepares month-end and quarter-end reports that are reviewed at the monthly Board of Directors meetings. · Will order Third Party loan documentation such as title commitments, title searches, real estate valuations, and insurance with proper coverage as requested for loan officers. · Collect pending loan documentation and assist loan officers with the delivery of documents. · Prepares and sends notices on denied credit applications. · Advances commercial credit lines and floor plan lines of credit. · Will assist customers with problems, billing, accounts or loans. · Helps cross train and assist others in the Commercial Loan and Credit Departments. SUPERVISORY RESPONSIBILITIES: None QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: · High School Diploma or Equivalent. · Basic computer experience including Windows, Microsoft Word, and Excel. · Proficient typing skills. · Ability to interpret the needs of customers and effectively resolve any problems to ensure complete satisfaction. · Basic math skills including the ability to calculate fractions, decimals and percentages. · Ability to apply common sense understanding to carry out verbal and written instructions and deal with standardized and unique situations. · Excellent customer service skills. INTERPERSONAL SKILLS: This position is required to deal with internal as well as external customers, in a positive, “Quality Customer Service” manner. An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires. Interpersonal and problem-solving skills are required. This position will have access to highly confidential information that must be handled in a professional manner. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance, color vision, depth perception and ability to adjust focus. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. WORK ENVIRONMENT: The noise level in the work environment is usually moderate/conversational.

ELGA Credit Union Fraud/BSA Manager Department: Administration Reports To: CRO Classification: Exempt Supervises Direct: 5 Supervises Indirect: Role: The Fraud & BSA/AML Manager is responsible for managing the Credit Union's Fraud Prevention and Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance programs. This role oversees fraud monitoring and investigations, BSA/AML compliance activities, regulatory reporting, and team leadership to ensure compliance with regulatory expectations and protection of the Credit Union and its members. Essential Functions & Responsibilities: 25% - Lead and maintain the Fraud and BSA/AML compliance programs in accordance with regulatory requirements. Oversee ongoing BSA/AML monitoring, fraud surveillance, and investigative workflows. Manage the timely filing of Suspicious Activity Reports (SARs), Currency Transaction Reports (CTRs), and required recordkeeping. Maintain and update relevant policies, procedures, and internal controls. 25% - Direct fraud investigations and BSA/AML case reviews, ensuring thorough documentation and resolution. Coordinate with law enforcement and external agencies as necessary. Support loss mitigation efforts and recovery strategies. 15% - Oversee fraud and AML systems, alerts, and tuning efforts to optimize detection and efficiency. Develop and maintain dashboards, reports, and metrics to support executive decision-making. Conduct periodic program risk assessments and ensure corrective action plans are implemented when needed. 10% - Supervise and develop BSA Analysts, Fraud Analysts, and Investigators. Deliver ongoing employee training related to fraud and BSA/AML obligations. Promote a culture of compliance and risk awareness across the organization. 10% - Maintains the Department policies and procedures; may perform special investigations as requested by senior management or the Audit Committee. 5% - Serve as a key point of contact for internal and external auditors and regulatory agencies. Support exam preparation, response management, and follow-up actions. 5% - Support development of applicable training materials for Associates, Management and Board of Directors. 5% - Performs other duties as assigned. Performance Measurements: 1. Ensure timely and accurate filings of SARs and CTRs. 2. Develops and implements fraud loss mitigation strategies and recovery effectiveness. 3. Keeps executive management informed regarding fraud issues affecting the credit union. 4. Personnel are effectively supervised, trained, & motivated. Efficiently maintains schedules, assigns tasks, and manages human resources. 5. Develops and maintains the credit union's Fraud Program documentation and risk assessment quality. 6. Maintain accurate files and supporting documentation for audits and exams. Ensures timely remediation of audit/exam findings. 7. Provide informed, professional, accurate service and support to all members and associates. 8. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building. Knowledge and Skills: Experience: Five years to eight years of similar or related experience. Education: (1) A bachelor's degree in Business, Finance, Criminal Justice, or related field preferred. (2) a professional certification preferred (e.g., CAMS, CFE). Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills: ' Strong knowledge of BSA/AML regulations, OFAC, FFIEC guidance, USA PATRIOT Act, and fraud regulatory standards. ' Strong analytical and investigative capabilities. ' Excellent communication and documentation skills. ' Ability to manage multiple priorities and sensitive information. ' Proficiency with fraud/AML monitoring platforms and case-management tools. Work Environment: Standard office environment with hybrid options based on policy. Occasional travel for training or professional development may be required. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Job Description FreeStar Financial Credit Union is looking for a dynamic and outgoing professional to join our Loan Sales Department. If you would love to use your sales skills to build relationships with our members, this could be the role for you! Job Location: St. Clair Shores Branch Days: Monday Thru Friday w/ occasional Saturdays Hours: 8 AM - 5 PM Salary: $18/Hourly, plus monthly/annual incentive bonus Benefits: 3 weeks PTO available in the first year 401k with up to a 6% match Work/Life balance, 40 hour week Position Purpose: The primary purpose of the Lending Representative is to assist FreeStar Financial Credit Union in fulfilling our mission to positively impact the lives of our members, team members, and community through making meaningful connections and progressive financial solutions. In addition, providing an excellent sales experience for our Membership by placing them in the best lending products for their needs. What You'll Do In This Role: Primary responsibility is to assist membership with their financial needs over the phone. This includes incoming and outgoing phone calls in an attempt to originate, maintain, and close loan applications. Review members' accounts and assist them with any loan related concerns before and after origination. Reverse loan payments and perform additional financial transactions as needed. Follow up with members and affiliates to relay loan decisions in an expeditious manner. Make follow-up outgoing phone calls to members in an attempt to close approved loan applications. Communicate with dealers, insurance companies, and employers to maintain accurate loan files for underwriting. Efficiently review and verify supporting documentation for approved consumer loan applications, create loan documents, and schedule member closings for both DocuSign, and branch. Monitor the loan payoff spreadsheet and make outgoing calls to solicit for new loan originations. Monitor contact manager requests in Portico to assist branch with VISA travel requests, address changes, etc. Process loan payoff letter requests for members when necessary. Process letter of guarantee requests from insurance companies when necessary. Process subsequent action forms as needed. Update and maintain LDP and missed opportunity spreadsheets to track origination standards and goals. Review Booked Loan Report, CL/CD Report, and Missed Opportunity Report for accuracy. Review loan exceptions and execute necessary corrections to maintain the loan file. Provide suggestions on new and innovative ideas to improve processes and garner a positive working environment. Assist in documenting and revising procedures for the lending department as assigned. Review all Credit Union issued memos. All other duties as assigned by management. What You'll Bring To FreeStar Financial: High School Diploma or equivalent. Minimum of 1 year of similar or related experience in the financial industry. Must have knowledge of various federal regulations and the responsibilities relating to each act of the following: Right to Financial Privacy Act Regulation E (EFTS) Regulation CC (Funds Availability) Regulation Z (Truth in Lending) Truth in Savings Act Bank Secrecy Act (BSA) What You'll Get Working at FreeStar Financial: Partner with a talented team helping to provide financial solutions to our members! Be part of an environment where our service to each other is just as important as our service to our members! A wonderful opportunity to expand your skillset and develop professionally! Join a Credit Union culture that makes an impact in the community! Join an organization which appreciates and promotes having balance in your life! A competitive compensation structure which rewards the contributions of our team members! Job Posted by ApplicantPro

Full-time Description Administers trust, conservatorship, estate, agency and retirement plan accounts, assists in operational areas within the department, solicits new business and performs any necessary Bank training; oversees Bank stock transfer and dividend payment functions. All other duties and responsibilities as assigned. ESSENTIAL DUTIES, RESPONSIBILITIES, SKILLS: • Where the Bank is named Personal Representative, ensures that the Will is probated, assets are marshaled, an inventory is filed with the court, and estate administration duties are carried out • Handles correspondence in connection with any account relationship, including personal trust matters • Maintains communication with beneficiaries of respective personal trusts • Assist public account firms, the FDIC or OFIR, and external auditors during their examinations of the Trust Department • Maintains contact with members of the legal, accounting, and other professions to identify new business prospects • Ensures that financial or other required reports are prepared to ensure grantors, beneficiaries, and the Probate Court are provided with timely financial information • Ensures that income and other required tax returns are prepared and filed when due. Ensures timely payment of individual estimated taxes • Is responsible for administration of retirement plan accounts • Assists in reviewing the trust accounting system and other operation software that is utilized •Attend educational seminars to stay current on trust operations, trust administration, retirement plan changes, etc., as needed •Responsible for tax reporting for the department •Responsible for specific client accounts including annual administrative review, meetings with clients and keeping file documentation current •Member of the Trust Administration and Investment Committee and participates in Directors Trust Committee meetings •Responsible for setting up investment review reports for Trust Administration and Investment Committee and Directors Trust Committee meetings •Works with the Senior Investment Officer on the investment portfolios of personal trust or other accounts •Actively solicits new business prospects; makes sales and/or new business calls •Reviews and places security orders from custodial customers •Assists shareholders and works with AST on stock transfer and dividends for Southern Michigan Bancorp •Maintains effective communication with other bank officers and new accounts personnel to promote referral of trust customers •Maintains communication with the professional community to identify new business prospects •Participates in professional and civic organization activities to promote a high profile for the bank in community and business prospects SUPERVISORY RESPONSIBILITIES: None QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: •Associate's degree in business or finance desirable. •Three to give years of trust experience with additional trust education, prior banking experience, and/or financial planning experience. •Effective interpersonal and communication (written and verbal) skills. Regularly communicate with clients, management, realtors, attorneys, accountants, and appraisers. Must be able to work with attorneys, realtors, appraisers, and accountants with both integrity and assertiveness. •Excellent verbal and written communication skills relating to communication with clients and professionals through routine reports and composition or original correspondence. •Ability to read and interpret technical documents and federal regulations. •Ability to speak effectively with groups of clients, prospects, and professionals. •Thorough knowledge of the banking industry. •Knowledge of federal and state trust regulations and rules and the ability to stay abreast of changes or modifications thereof. •Strong analytical, problem-solving, research, interpretive, and decision-making skills to identify, evaluate, and resolve issues/cases; interpret data to provide solutions. •Proficient computer skills (i.e., Microsoft Word, Excel, Outlook, any other software, etc.) •Professional demeanor and interaction with all customers (internal and external) and a proactive team attitude •Ability to work effectively in a team-oriented environment as well as independently. •Ability to pay attention to detail while handling a high volume of work with multiple interruptions. •Ability to work under minimal supervision, take initiative, problem-solve, work under time-sensitive deadlines, and handle multiple projects at once. Excellent time management, organization, and project management skills. •Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. INTERPERSONAL SKILLS: This position is required to deal with internal as well as external customers, in a positive, “Quality Customer Service” manner. An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires. Interpersonal and problem-solving skills are required. This position will have access to highly confidential information that must be handled in a professional manner. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance, color vision, depth perception and ability to adjust focus.

Job Description FreeStar Financial Credit Union is looking for a dynamic and passionate professional to join our Loan Servicing Department. If you love to use your administrative and service skills to serve our members and maintain loan compliance, this could be the role for you! Job Location: St. Clair Shores Branch Days: Monday Thru Friday w/ occasional Saturdays Hours: 8 AM - 5 PM Salary: $18/Hr Benefits: 3 weeks PTO available in the first year 401k with up to a 6% match Up to a 5% year-end bonus Position Purpose: The primary purpose of a Loan Processor is to assist FreeStar Financial Credit Union in fulfilling our mission to positively impact the lives of our members, team members, and community through making meaningful connections and progressive financial solutions. This is done by assisting consumer lending in maintaining all necessary documentation in order to remain in compliance with all regulatory agencies and maintain the necessary records to protect the assets of the credit union. What You'll Do In As A Lending Processor: Efficiently review and verify supporting documentation for approved consumer loan applications, create loan documents, and schedule member closings for both DocuSign, and branch. Communicate directly with loan officers to obtain lending decisions and follow up with members and affiliates to relay loan decisions in an expeditious manner. Maintain a high level of communication between the loan originator, member, and closer both verbally and in writing. Answer incoming phone calls from both members and team members to answer questions and perform account maintenance on Visa and loan accounts. Back up processor for incoming loan applications via phone or internet. Process all insurance products by completing quotes, creating documentation, issuing policies, and processing claims, refunds, and payments. Reverse loan payments and perform financial transactions as needed. Process adverse action notices and subsequent action forms as needed. Review Loan Exceptions and execute necessary corrections to maintain the loan file. Assist in creating and revising procedures as assigned. Field questions and service member VISA Accounts. Review VISA reporting for lost/stolen/reissued cards. Audit VISA Files. What You'll Bring To FreeStar Financial As a Lending Processor High School Diploma or equivalent. Minimum of six months of similar or related experience in the financial industry is preferred. Must have knowledge of various federal regulations and the responsibilities relating to each act of the following: Right to Financial Privacy Act Regulation E (EFTS) Regulation CC (Funds Availability) Regulation Z (Truth in Lending) Truth in Savings Act Bank Secrecy Act (BSA) What You'll Get Working at FreeStar Financial As a Loan Processor Partner with a talented team helping to provide financial solutions to our members! Be part of an environment where our service to each other is just as important as our service to our members! A wonderful opportunity to expand your skillset and develop professionally! Join a Credit Union culture that makes an impact in the community! Join an organization which appreciates and promotes having balance in your life! A competitive compensation structure which rewards the contributions of our team members! Job Posted by ApplicantPro

Part-time Description This position assists with all aspects of customer contact along with processing, balancing, monitoring, researching, and reporting of all duties and responsibilities within the Contact Center of the Operations Department. The Operations department consists of 3 areas with defined functions. Cross training is required across areas to increase efficiency, consistency, and knowledge. All other duties and responsibilities as assigned. ESSENTIAL DUTIES, RESPONSIBILITIES, SKILLS: · Answer customer inquiries and questions, handle complaints, troubleshoot problems and provide information for all incoming customer calls, chats, and emails · Manage large amounts of inbound and outbound calls in a timely manner · Build sustainable relationships and engage customers by offering exceptional customer service · Follow communication scripts and procedures · Handle customer inquiries both telephonically and in writing · Verify customer identity per bank policy · Identify and clarify customers' needs using active listening · Route calls to appropriate resources when necessary · Research required information using available resources · Provide customers with product and service information and seize opportunities to offer additional products or services when they arise · Follow up customers calls when necessary · Manage and resolve customer complaints · Identify and escalate unresolved or priority issues to appropriate personnel in a timely manner · Update job knowledge by participating in educational opportunities · Actively use bank products to improve knowledge and performance level · Maintain required databases by entering information · Enter customer information into bank systems and forms · Keep equipment operational by following established procedures and reporting malfunctions · Assist Personal Teller Machine (PTM) customers with basic teller functions via webcam including deposits, withdrawals, transfers, loan payments, and cashing checks · Verify customer identity per bank policy · Identify when holds must be placed on checks and process them appropriately · Fill in and provide responses to verification requests · Monitor reports for appropriate account withdrawal signatures when required · Review submitted file maintenance documentation · Gather missing documentation as needed · Scan physical documents for optical safekeeping · Review scanned documents for correct filing prior to purge of physical document · Review and approve or reject checks presented through mobile deposit · Identify when holds must be placed on checks and process them appropriately SUPERVISORY RESPONSIBILITIES: None QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: · High School Diploma or equivalent. · General banking or contact center experience preferred. · Basic computer experience including Microsoft Word, Excel, and database knowledge along with proficient typing skills. · Excellent verbal and written communication skills, including the ability to effectively compose original correspondence and verbally exchange information with customers, clients, and other employees of the organization. · Excellent customer service skills including the ability to interpret the needs of customers and effectively resolve any problems to ensure complete satisfaction. · Basic math skills, including the ability to calculate fractions, decimals, and percentages · Ability to apply common sense understanding to carry out verbal and written instructions and deal with standardized and unique situations. INTERPERSONAL SKILLS: This position is required to deal with internal as well as external customers, in a positive, “Quality Customer Service” manner. An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires. Interpersonal and problem-solving skills are required. This position will have access to highly confidential information that must be handled in a professional manner. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance, color vision, depth perception and ability to adjust focus. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. WORK ENVIRONMENT: The noise level in the work environment is usually moderate/conversational.

ELGA Credit Union IT Core Manager Department: Technology Solutions Reports To: CIO Classification: Exempt Supervises Direct: 9 Supervises Indirect: 0 Role: The TS Core Manager is responsible for overseeing the administration, performance, and strategic optimization of the credit union's core processing system and complimentary systems and applications. This role ensures the reliability, security, and efficiency of the core system. This position is responsible for supporting one of the most critical components of the implemented technology at ELGA which supports member services, operations, lending, payments, and digital banking channels. The TS Core Manager leads the system support team, manages vendor relationships, oversees enhancements and integrations, and ensures all core-related processes align with regulatory, security, and operational requirements. This position plays a key role in supporting the credit union's growth, digital transformation, and exceptional member experience. Essential Functions & Responsibilities: 20% - Leadership & Team Management: Lead, coach, and develop core system administrators, analysts and programmers. Assign priorities, monitor workload, and ensure timely completion of tasks and projects. Foster a collaborative, service-focused culture within the TS team and across all business units. 20% - Core System Administration & Operations: Manage the daily operation, maintenance, and performance of the credit union's core processing and associated processing systems. Oversee configuration, updates, releases, and patching in collaboration with vendors and internal teams. u2003Ensure system uptime, availability, and accuracy to support critical credit union functions. Maintain documentation for system configurations, processes, and procedures. 15% - Vendor & Third-Party Management: Serve as primary liaison with the core processing vendor and related third-party providers. Evaluate vendor performance, escalate issues, and ensure adherence to service-level agreements (SLAs). Coordinate new integrations, system enhancements, and troubleshooting efforts. 15% - Project Management & System Enhancements: Lead core and associated system upgrades, conversions, testing, and implementation of new modules. Manage cross-departmental projects involving the core system, ensuring clear communication and effective execution. Identify opportunities for automation, process improvement, and increased operational efficiency. 15% - Data Integrity, Reporting & Analytics: Ensure the accuracy and integrity of member, account, and transaction data. Oversee system-level reporting, data extracts, and interfaces supporting finance, compliance, lending, and operations. Collaborate with all teams to support data governance and reporting needs. 10% - Compliance, Security & Risk Management: Ensure core system operations comply with regulatory requirements (NCUA, etc.) and internal policies. Manage user roles, permissions, and audit controls within the core system. Maintain documentation for audits, exams, risk assessments, and business continuity programs. Participate in disaster recovery planning and testing related to the core platform. 5% - Performs other job related duties as assigned. Performance Measurements: 1. Team Leadership & Development: Team Productivity: Ensures the core support team meets or exceeds requestors expectations. Training & Development: Provides at least 12 documented hours of training or development per team member annually. Employee Engagement: Maintains monthly one-on-ones and addresses team members questions and concerns. Staff Retention: Retains critical system staff or provides documented development/succession planning for key roles. 2. Core System Reliability & Performance: System Uptime: Maintains 99.9% availability of the core processing system, excluding planned maintenance. Incident Resolution: Resolves core-related incidents within agreed upon timeframes. Change Management Compliance: Ensures 100% adherence to change control procedures, with no unauthorized changes or failed changes due to lack of planning or testing. Maintenance Execution: Completes scheduled patches, updates, and releases on time with zero critical errors introduced into production. Documentation Accuracy: Keeps core system procedures, workflows, and configuration documentation updated quarterly. Policies & Procedures: Ensures 100% compliance with internal TS policies, including change control, security, and disaster recovery documentation. 3. Vendor & Third-Party Management: SLA Compliance: Ensures core vendor meets established SLAs 95%+ of the time; escalates issues timely. Project Delivery: Completes vendor-supported enhancements or integrations on time and within scope. Cost Management: Manages vendor invoices, contracts, and renewals with zero errors and within approved budget. 4. Project Management & System Enhancements: Project Completion: Delivers assigned projects within agreed upon timeframes and alerts management to variances. Testing & Validation: Ensures all system upgrades/enhancements undergo documented testing with zero critical defects after go-live. Process Improvements: Implements at least two process, automation, or efficiency improvements annually. 5. Data Integrity & Accuracy: Reconciliation Issues: Reduces or maintains system-related reconciliation discrepancies. Audit Findings: Achieves zero repeat audit findings related to core configuration, access management, or data accuracy. Data Error Rate: Resolves data quality issues within 48 hours. 6. User Access, Security & Compliance: Access Management: Completes access provisioning and de-provisioning within one business day for 95%+ of requests. Compliance Adherence: Maintains 100% compliance with GLBA, FFIEC, and internal access control policies. Internal Audit Preparedness: Submits all required documentation and responses for audits/exams by deadlines with no material deficiencies. DR Test Participation: Successfully executes annual DR testing for the core system with no critical exceptions. Recovery Readiness: Ensures RTO/RPO targets are documented and met in at least one annual test. 7. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building. Knowledge and Skills: Experience: Five years to eight years of experience working with credit union or banking core processing platforms, with 2+ years in leadership or supervisory role. Experience with system integrations, vendor management, and financial institution operations preferred. Education: (1) A bachelor's degree in Information Technology, Computer Science or related field, (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree) or (3) equivalent experience considered. Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Excellent leadership, communication, and interpersonal skills, with the ability to interact with non-technical associates and executive leadership. Strong analytical, troubleshooting and problem-solving abilities. Ability to manage competing priorities and operate effectively in a fast-paced, multi-branch environment. Highly organized with strong project management abilities. Commitment to accuracy, security, exceptional service and continuous improvement. Technical Skills: u2003Deep understanding of core processing system functionality (e.g., Symitar). u2003Strong knowledge of account structures, transaction flows, loan servicing, back-office operations, and financial institution regulations. u2003Experience with SQL, reporting tools, and data extraction a plus. u2003Familiarity with networking, infrastructure, and cybersecurity concepts beneficial. Physical Requirements: Ability to sit or work at a computer for extended periods. Occasional travel to branch locations or off-site vendor meetings. Availability for after-hours support and participation in scheduled maintenance windows. Work Environment: Work is primarily conducted in the office with flexibility for occasional remote work. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Job Description FreeStar Financial Credit Union is looking for an enterprising and dynamic Mortgage Lending Sales Professional. If you would love to use your skills in building sales relationships and enhancing the credit union's Real Estate Lending portfolio, this may be the right role for you! Salary: Base Pay + Commission Job Location: Sterling Heights plus outside sales Schedule: Standard work schedule will be a 5-day work week Monday - Friday with occasional evenings and Saturdays. This position requires extensive external contacts and local travel. This position will be required to work with limited supervision. Benefits: 3 weeks paid time off in the first year 401k with up to a 6% match Tuition Reimbursement Year-end bonuses Position Purpose: The primary purpose of the Mortgage Sales position is to assist FreeStar Financial Credit Union in fulfilling our mission by developing outside Real Estate Lending opportunities. Market the Credit Union's mortgage products by networking with Realtors, Builders, Developers, and other community organizations. The position represents the Credit Union in the community and related functions to identify, develop, and promote Mortgage services. May present seminars to the general public and real estate community. Work strategically to develop rapport with Realtors to attract referral business while building a solid pipeline. What You'll Do In This Role As A Mortgage Lender: Originate mortgage loans for new members. A new member is defined as a borrower who did not have an established account with the Credit Union before the application was initiated. Solicits outside mortgage referrals by attending networking events, and holding luncheons with Realtors, Builders, Developers, Veterans organizations, etc. Maintain a sales pipeline of new referrals through developing a network of professional organizations. Conducts training and seminar events such as lunch and learns, after-hours member events, and staff sales training Provide loan information and service to members, realtors, developers, builders, and others as needed regularly. Develops and maintains a sales pipeline of new applicants. Meets expectations regularly in regard to monthly loan goals. Review market interest rates and loan products to make recommendations for enhancements to the mortgage program. What You'll Bring To FreeStar Financial As A Mortgage Lender: High School Diploma or equivalent. Minimum of two years of similar or related experience in the financial industry. Proven success in developing leads and closing sales in residential mortgage lending. Self-motivated and well-organized. Must have knowledge of various federal regulations and the responsibilities relating to each act of the following: Right to Financial Privacy Act Regulation C (Home Mortgage Disclosure Act - HMDA) Regulation CC (Funds Availability) Regulation Z (Truth in Lending) Bank Secrecy Act (BSA) Experience in Conventional, VA and FHA home loans is preferred. What You'll Get Working at FreeStar Financial: Partner with a talented team helping to provide financial solutions to our members! Be part of an environment where our service to each other is just as important as our service to our members! A wonderful opportunity to expand your skillset and develop professionally! Join a Credit Union culture that makes an impact in the community! Join an organization that appreciates and promotes having balance in your life! A competitive compensation structure that rewards the contributions of our team members! Job Posted by ApplicantPro

Job DescriptionDescription: This position has responsibility for building long term relationships with commercial loan customers, business development, and other community activities. Responsible for commercial loan portfolio by meeting established lending requirements. All other duties and responsibilities as assigned. ESSENTIAL DUTIES, RESPONSIBILITIES, SKILLS: Make and service commercial loans Follows current loans and maintains customer relationships Presents loan requests to loan committee and Board Actively solicits new business prospects; make sales and/or new business calls Interview applicants to develop information regarding their business, lending needs, earnings and creditworthiness Approves/rejects loans within lending authority Operates with moderate lending authority and independence Maintains communication with the professional community to identify new business prospects Participates in professional and civic organization activities to promote a high profile for the bank in community and business prospects SUPERVISORY RESPONSIBILITIES: None QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: · Bachelor's degree (B.A.). · Five or more years of commercial loan and credit analyst experience. · Thorough knowledge of the banking industry. · Excellent verbal and written communication skills, including the ability to effectively compose original correspondence and verbally exchange information with customers and vendors. · Ability to interpret the needs of customers and effectively resolve any problems to ensure complete satisfaction. · Strong analytical and accounting skills. Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions percentages, ratios, and proportions to practical situations. · Ability to apply common sense understanding to carry out verbal and written instructions and deal with standardized and unique situations. · Professional demeanor and interaction with all customers (internal and external) and a proactive team attitude. · Excellent customer service skills. · Proficient computer skills (i.e., Microsoft Word, Excel, Outlook, any other software, etc.). INTERPERSONAL SKILLS: This position is required to deal with internal as well as external customers, in a positive, “Quality Customer Service” manner. An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires. Interpersonal and problem-solving skills are required. This position will have access to highly confidential information that must be handled in a professional manner. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance, color vision, depth perception and ability to adjust focus. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. WORK ENVIRONMENT: The noise level in the work environment is usually moderate/conversational. Requirements:

Part-time Description Performs a variety of duties to provide customer service by explaining and processing financial services, and correct records by performing the following duties. All other duties and responsibilities as assigned. ESSENTIAL DUTIES, RESPONSIBILITIES, SKILLS: • Build and maintain customer relations by providing high quality service • Assist customer from start to finish acting as a full relationship manager • Interview customers to obtain information and proactively sell all bank products and services, including but not limited to Checking, Savings, Individual Retirement Accounts, Certificates of Deposits and Savings Bonds • Open new accounts using needs-based techniques • Discuss, sell, complete application and close consumer loans • Discuss, sell, and refer electronic services, Wealth Management and Commercial/Mortgage loan services • Solve branch operations matters • Understand and support marketing initiatives • Clean and organize branch/work area • Service, audit, and balance drawers, vault, TCRs, PTM, coin machines and other branch technology within established guidelines • Prepare, verify, and order incoming and outgoing cash shipments • Prepare and sign cashier's checks, loan checks, and wires within assigned limits • Open, close and lead the branch during absence of management • Close accounts when necessary • Discuss and process overrides for lesser experienced tellers • Mentor/train incoming Tellers/Universal Bankers SUPERVISORY RESPONSIBILITIES: None QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: •High School Diploma or general education degree (GED); and one to three weeks training and at least one-year equivalent combination of education and experience. •Customer service, cash handling and banking experience preferred. •Attentiveness to detail. •Basic computer skills including Microsoft Word and Excel. •General math skills. •Jack Henry suite of programs including Xperience and Synapsys. •TCR, PTM, and coin machine knowledge. INTERPERSONAL SKILLS: This position is required to deal with internal as well as external customers, in a positive, “Quality Customer Service” manner. An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires. Interpersonal and problem-solving skills are required. This position will have access to highly confidential information that must be handled in a professional manner. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance, color vision, depth perception and ability to adjust focus.

Job Description FreeStar Financial Credit Union is looking for a dynamic and outgoing professional to join our Branch Leadership. If you would love to use your skills to shape the future of the credit union, this could be the role for you! Job Location: Clinton Township Branch Days: Monday Thru Friday w/ occasional Saturdays Hours: 8 AM - 5 PM Salary: $58,000/Annually, plus annual incentive bonus Benefits: 4 weeks PTO available in the first year 401k with up to a 6% match Work/Life balance, 40 hour week Position Purpose: The primary purpose of the Teller Manager is to assist FreeStar Financial Credit Union in fulfilling our mission to positively impact the lives of our members, team members, and community through making meaningful connections and progressive financial solutions. This is accomplished by identifying member needs, every member, every time, and supervision of the teller area including guidance of tellers in the efficient and accurate handling of members needs. Resolution of member problems, teller issues and applicable work-related matters. Ensure high levels of accuracy and efficiency in all transactions. What You'll Do In This Role: Ensure team members provide efficient and accurate service to members for all transactions, including but not limited to account status and activity inquiries, check cashing, deposits, withdrawals, transfers, loan payments, and the resolution of eService issues, both in person and over the phone. Ensure department standards are observed at all times. Responsible for teller operations including scheduling, assignment of work, assist in problem solving and complex transactions. Ability to explain policies and procedures to tellers as well as members as necessary. Ensure compliance in all applicable areas including updating team of any changes or requirements in policy or procedure. Ensure that team members are fully trained and cross-trained in all phases of their particular job. Meet member needs by cross-selling all products and services offered by the credit union. Expected to meet minimum performance expectations as established by the leadership team. Responsible for ensuring team members meet their minimum performance expectations as established by the leadership team. Develop and maintain effective relationships and exhibit the ability to resolve team member issues. Evaluate job performance by timely completion of team member performance appraisals that should include positive redirection and feedback to ensure their success. Schedule and conduct regular team member meetings to discuss credit union operations such as areas needing improvement, new products or services, changes in policy or procedure. Encourages open communications and the exchange of ideas or concerns. Perform or assist in the audit of teller outages, initiating disciplinary actions if applicable. What You'll Bring To FreeStar Financial: Associates Degree preferred. Minimum of one-year experience in the financial industry. Minimum of one year of supervisory experience. Previous sales experience required. Verbal, written, and interpersonal communication skills. Proficient in Microsoft Office (Word, Excel, and Outlook). Ability to organize and manage multiple priorities. Must have knowledge of various federal regulations and the responsibilities relating to each act of the following: Right to Financial Privacy Act Regulation E (EFTS) Regulation CC (Funds Availability) Regulation Z (Truth in Lending) Truth in Savings Act Bank Secrecy Act (BSA) What You'll Get Working at FreeStar Financial: Partner with a talented team helping to provide financial solutions to our members! Be part of an environment where our service to each other is just as important as our service to our members! A wonderful opportunity to expand your skillset and develop professionally! Join a Credit Union culture that makes an impact in the community! Join an organization which appreciates and promotes having balance in your life! A competitive compensation structure which rewards the contributions of our team members! Job Posted by ApplicantPro

ELGA Credit Union Contact Center Agent I Department: Contact Center Reports To: Contact Center Manager Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Role: The External Agent I is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) benchmarks by applying excellent product knowledge, strong problem-solving skills, and a commitment to delivering accurate and thorough assistance to our members. Essential Functions & Responsibilities: 40% - Provides outstanding service to credit union members via phone. Effectively addresses member inquiries, concerns, and issues by applying critical thinking skills and providing comprehensive solutions. 20% - Achieves sales targets by promoting credit union products and services through understanding member needs and recommending appropriate solutions. 20% - Meet and exceed QA standards by ensuring accuracy, adherence to policies and procedures, and delivering a high-quality member experience 10% - Stays informed about credit union products and services by using the products and services, participating in ongoing training to enhance product knowledge, and effectively communicate offerings to members. 5% - Maintains member account information on computer system. 5% - Performs other related duties as assigned. Performance Measurements: 1. Maintain Quality Assurance performance 2. Consistently demonstrate product knowledge 3. Consistently achieve sales goals 4. Resolve member issues with complete accuracy 5. To complete and pass Agent I Certification. Knowledge and Skills: Experience: One month to twelve months in a contact center or customer service role Education: A high school education or GED. Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills: Outgoing; Motivated; Must cross sell products and services comfortably over the telephone; Good listening and telephone skills; and computer keyboard; able to make decisions with minimum information. Must have good problem solving skills. Work Environment: ELGA CU is a hybrid in-person/remote workplace that fosters a fun collaborative work environment. This Job Description is not a complete statement of all duties and responsibilities comprising the position.