What Does a Freight Dispatcher Do

When it comes to the most important skills required to be a freight dispatcher, we found that a lot of resumes listed 34.6% of freight dispatchers included dot, while 22.4% of resumes included shippers, and 13.4% of resumes included otr. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

How To Become a Freight Dispatcher

If you're interested in becoming a freight dispatcher, one of the first things to consider is how much education you need. We've determined that 37.8% of freight dispatchers have a bachelor's degree. In terms of higher education levels, we found that 4.1% of freight dispatchers have master's degrees. Even though some freight dispatchers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Freight Dispatcher

Average Salary for a Freight Dispatcher

Freight Dispatchers in America make an average salary of $42,749 per year or $21 per hour. The top 10 percent makes over $73,000 per year, while the bottom 10 percent under $24,000 per year.
Average Freight Dispatcher Salary
$42,749 Yearly
$20.55 hourly

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Roles and Types of Freight Dispatcher

There are several types of freight dispatcher, including:

Dispatcher

Role:

Dispatchers can work a number of important jobs. In fact, did you know they're also known as public safety telecommunicators? Sounds really important, right? They answer emergency and nonemergency calls for police, fire and ambulance departments.

As a dispatcher, you'll most likely work in an emergency communication center called a public safety answering point. Since this is such an important position, you will be expected to be on-call to work evenings, weekends and even holidays. Also, don't be surprised if you have to work long 12-hour shifts occassionally. The people are depending on you!

  • Average Salary: $35,328
  • Degree: High School Diploma

Service Dispatcher

Role:

A Service Dispatcher is meant to respond to the calls of customers and assist in any way possible. They also create reports or 'tickets' for every call, monitor logs, and transfer messages as needed.

A Dispatcher has a number of other duties, such as resolving issues or offering information as needed, coordinating with other personnel and departments, offering help, operating telephones and computers, organizing calls and prioritizing them as needed, and updating important documentation. They may also need to direct field units and be able to answer emergency phone calls, such as those that the police or firefighters receive.

A person looking for work as a Service Dispatcher typically needs a high school diploma or a GED and good interpersonal and communication skills. Previous experience in customer service or a position similar to this one is usually necessary, as well, and they must have computer literacy. A Service Dispatcher, on average, earns over $33,000 a year.

  • Average Salary: $33,663
  • Degree: High School Diploma

Dispatch Coordinator

Role:

Dispatch coordinators work in emergency dispatch centers or delivery companies to ensure proper dispatching of vehicles or services. In emergency centers, they are in charge of dispatching police, fire trucks, and ambulances to the site of the emergency. In delivery or trucking companies, on the other hand, dispatch coordinators are responsible for managing shipment schedules, delivery routes, and vehicle maintenance.

Whichever industry they may work in, dispatch coordinators provide timely responses to whoever is in need of the company or organization's services. That said, this job entails a high level of mental alertness and excellent skills in both written and verbal communication.

The educational requirement for this role is not strict, as most employers only look for a high school diploma or GED. What they do deem as most important is prior experience in a similar role, be it an entry-level dispatcher or a coordinator. Moreover, employers want candidates that are excellent communicators, time managers, and team players.

If you manage to attain this role, you can expect an average salary of $33,000, depending on the type of industry you're working for (emergency services or transportation), as well as your level of experience.

  • Average Salary: $38,470
  • Degree: Bachelor's Degree

States With The Most Freight Dispatcher Jobs

Number Of Freight Dispatcher Jobs By State

RankStateNumber of JobsAverage Salary
1California815$49,991
2Pennsylvania487$41,290
3Texas435$43,564
4Florida416$40,622
5New York329$45,866
6Georgia313$44,337
7Illinois302$40,451
8New Jersey293$47,532
9Ohio231$45,782
10Michigan203$44,289
11Washington173$36,478
12Arizona158$41,764
13Colorado158$39,345
14Virginia152$45,088
15Massachusetts151$44,951
16Tennessee149$35,882
17Maryland139$44,396
18Indiana137$36,046
19North Carolina130$41,063
20Missouri121$40,753
21Minnesota115$40,853
22Wisconsin108$42,898
23Alabama102$36,464
24Oregon102$34,210
25Connecticut91$49,812
26Utah90$36,272
27Oklahoma77$39,993
28Iowa74$38,971
29South Carolina73$38,084
30Kansas72$37,312
31Louisiana65$38,712
32Kentucky62$39,902
33Arkansas51$36,276
34New Hampshire49$41,574
35Nevada47$38,094
36Idaho42$34,446
37Montana37$31,985
38Mississippi34$40,143
39Maine34$32,517
40Alaska28$34,686
41New Mexico27$42,202
42Rhode Island24$40,362
43Nebraska24$39,716
44West Virginia23$44,812
45Hawaii22$37,543
46Delaware21$44,376
47Wyoming16$36,805
48Vermont15$40,265
49North Dakota14$38,985
50South Dakota14$34,881

Freight Dispatcher Education

Freight Dispatcher Majors

34.7 %
5.6 %

Freight Dispatcher Degrees

Bachelors

37.8 %

High School Diploma

28.6 %

Associate

21.4 %

Top Skills For a Freight Dispatcher

Choose From 10+ Customizable Freight Dispatcher Resume templates

Zippia allows you to choose from different easy-to-use Freight Dispatcher templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Freight Dispatcher resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Freight Dispatcher diversity

Freight Dispatcher Gender Distribution

Male
Male
65%
Female
Female
35%

After extensive research and analysis, Zippia's data science team found that:

  • Among freight dispatchers, 35.1% of them are women, while 64.9% are men.

  • The most common race/ethnicity among freight dispatchers is White, which makes up 62.4% of all freight dispatchers.

  • The most common foreign language among freight dispatchers is Spanish at 62.5%.

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Top Freight Dispatcher Employers

Most Common Employers For Freight Dispatcher

RankCompanyAverage SalaryHourly RateJob Openings
1Harte Hanks$48,838$23.483
2Nationwide Express$47,148$22.671
3Booking Holdings$46,955$22.571
4UPS$45,869$22.053
5Holman Enterprises$44,445$21.372
6DCM$44,290$21.291
7Inner-City Arts$43,886$21.101
8Newco Coffee$41,897$20.141
9BankOnIT$41,840$20.121
10Landstar System$41,350$19.883