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Freightverify job in Ann Arbor, MI
FreightVerify is a supply chain technology company that provides real-time transportation visibility and business intelligence for global enterprise clients. Utilizing the latest IoT, data and AI technologies, FreightVerify provides a neutral platform that simplifies complex global supply chains through a common design language to leverage new and emerging tracking technologies.
We are always looking to build our talent network. If you are interested in a future role with us, please submit your interest.
We have an amazing team, innovative technology, and exciting opportunities for professional growth! Additionally, we have a comprehensive benefit package, offering low out-of-pocket costs for medical, dental, vision, and company paid life insurance, STD, LTD, EAP, and discount programs.
Our team members enjoy the outdoor patio, overlooking Main Street for BBQs and games and meet up in the training center for a lunch and learns. Come join us!
Email Marketing Specialist
Grand Rapids, MI job
Job Title: Email Marketing Specialist
About Jonas Paul Eyewear: We're experts in children's optical - designing glasses that not only fit growing faces but also empower kids to see clearly and confidently every day. Since launching in 2013, our mission has been to help kids feel great in glasses and prevent avoidable vision loss around the world through our giving initiatives.
We offer stylish frames specifically designed for children and for teens and adults. We proudly serve both direct-to-consumer (D2C) families and independent business-to-business (B2B) optical retailers. Jonas Paul is a purpose-driven company based in Grand Rapids, MI, with a tight-knit and collaborative team.
We're entering an exciting period of growth, with new product lines and offerings launching across both existing and emerging segments. As we expand our reach and deepen our impact, this creates significant opportunities for team members to grow with the company-especially those who thrive in fast-paced, mission-driven environments.
Position Summary:
We've built a strong foundation for our lifecycle marketing strategy and are ready for someone to take ownership and steward it into the next chapter.
We're looking for a passionate, data-driven Email Marketing Specialist to join our team.
This is an intermediate-level role for marketers with a background in digital or performance marketing who want to drive revenue through owned channels across the customer lifecycle. You'll help drive on design and execute campaigns that activate, nurture, and retain customers across email, SMS, direct mail, and more - moving them through the funnel and maximizing lifetime value.
This role sits within the Performance Marketing function and reports to the Director of Paid Marketing. You'll work closely with the greater performance marketing teams to deliver measurable impact on retention and conversion KPIs.
Key Responsibilities:
Build and execute lifecycle campaigns across email, SMS, direct mail, and emerging channels to drive retention and revenue.
Segment audiences and deploy personalized campaigns that reactivate current and lapsed customers, communicate promotions, and reinforce brand loyalty.
Partner with the Performance Marketing team to develop A/B tests, analyze results, and optimize campaigns for engagement and conversion.
Monitor performance metrics (open rates, CTR, CVR, LTV, churn) and make recommendations to improve campaign ROI.
Collaborate with Creative, Growth, and CX teams to refine messaging and align lifecycle programs with broader brand and product initiatives.
Maintain and improve our automation workflows (Klaviyo and related platforms) to automate touchpoints throughout the customer journey.
Identify opportunities for cross-sell, upsell, referral, and win-back strategies.
Stay on top of email/SMS best practices, deliverability, and compliance standards (CAN-SPAM, TCPA, etc.).
Qualifications:
2-3 years experience in digital marketing, CRM, or lifecycle marketing (agency, e-commerce/DTC strongly preferred).
Hands-on with CRM platforms (Klaviyo preferred), audience building, and automation flows.
Comfortable analyzing performance data (GA4, Shopify, CRM analytics, Excel/Sheets) to inform decisions.
Strong grasp of the customer journey - empathetic, customer-first mindset with the ability to influence at each stage.
Clear communicator with solid copywriting skills and a friendly, approachable tone.
Organized, proactive, and able to work strategically and tactically in a fast-paced, goal-driven environment.
Eager to learn and expand e-commerce growth & lifecycle expertise; experience with direct mail a plus.
Working Environment:
This role is based in our Grand Rapids office with flexibility for occasional hybrid work.
Close collaboration with a passionate and driven team.
Fun, social work environment that includes office events, company-sponsored happy hours, and other team-building activities.
Compensation:
Target Salary Range: $60k
Full time benefits package including health insurance, company retirement match, PTO, and employee eyewear discounts.
Career Growth Path: This role offers a clear path to a Lifecycle Marketing Manager based on performance, ownership, and contribution to retention and conversion KPIs. You'll work closely with the performance marketing team and play a key role in shaping how we grow and retain our customer base.
To Apply: Submit your resume and a brief cover letter describing why you're excited to help families and customers connect with Jonas Paul Eyewear.
Media Manager (Media Planning)
Detroit, MI job
We're looking for a Media Manager to help shape and execute integrated media campaigns that build brand awareness and drive business results. In this role, you'll manage audience strategy and campaign activation across video, audio, out-of-home, and digital media, collaborating closely with internal partners and media agencies to deliver best-in-class work.
You'll use data, insights, and cross-channel expertise to optimize performance, ensure flawless execution, and identify new opportunities for media innovation.
About the role
* Manage and activate media campaigns across video, audio, out-of-home, and digital channels.
* Collaborate with internal and external partners to ensure accurate asset delivery, trafficking, and optimization.
* Use audience insights and analytics to inform targeting, testing, and full-funnel strategy.
* Partner with media agencies to track and optimize performance against key KPIs.
* Recommend and implement media innovation and testing initiatives to drive continuous learning.
* Manage campaign budgets, invoices, and reporting with precision.
* Stay ahead of media and consumer trends to identify new growth opportunities.
* Build strong relationships with agency partners and cross-functional teams in creative, analytics, and finance.
About you
Minimum Qualifications
* Bachelor's degree in Marketing, Communications, Advertising, Business, or related field
* 2+ years of experience in media planning, buying, or management (client or agency side)
* Proven success managing integrated campaigns across digital and traditional channels
* Strong analytical, organizational, and communication skills
* Experience with project management tools (e.g., Monday.com, Smartsheet) and media optimization platforms
* Curious, collaborative, and data-driven, with a passion for media innovation
What you'll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About us
Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at **************************.
Easy ApplyCustomer Experience Supervisor - Social Media
Auburn Hills, MI job
Requirements
What You'll Bring:
BA/BS in Communications, Business, Business Management, and/or equivalent experience
5+ years of experience in a customer service or customer success role
3+ years of leadership experience managing high-performing, agile teams
2+ years of experience leading customer support teams, with a focus on social media or public engagement support
Experience handling public-facing communication or high-pressure situations with tact and speed across high-visibility platforms.
Ability to motivate and coach others through effective communication
Has an attention to detail and is an agile problem solver
Excellent verbal and written communication
Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
Ability to work autonomously with a high degree of initiative, self-motivation, and motivate others through ambiguity
Maintains confidentiality of proprietary information
Ability to establish and maintain cooperative working relationships with Team Members and colleagues
Tenacity! Our work culture is dynamic and demanding, requiring tenacity and dedication. If you are driven to excel and wish to collaborate with top professionals who share the same high standards, this is the ideal environment for YOU!
Not Required but Nice to Have
Previous experience with Sprout, Dixa, Surfboard, Magento, Paylocity a plus
Experience with social analytics platforms, including RedditPro
Understanding or experience managing third-party review platforms like TrustPilot or BazaarVoice
Experience in the Pet Industry or a passion for pets!
Schedule
This salaried position offers flexibility within a Tuesday-Saturday workweek, requiring adaptability to meet business needs and project demands. Schedule requirements to be discussed with your Manager.
Benefits & Purrks
Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow's pet products-plus a whole lot of extras. You will also be provided with:
Premium Medical/Dental/Vision insurance
Paid parental leave
Whisker Parents Program
1 day "pawternity" leave for new pet adoption
Pet Insurance Discount
401K match
Flexible spending accounts
Company-paid short-term disability and life insurance
Employee Assistance Program (EAP)
Generous paid time off
14 Paid Holidays
Top of the line equipment
Pet-friendly office
Whisker products and swag
Continuing education Support
On-site gym with Peloton
Referral program
Statement of Inclusivity:
We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.
Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.
#onsite1
Client Support Manager
Grand Rapids, MI job
SWIVEL is seeking a talented individual to serve as the manager of staff and activities relating to the Client Support Analyst Team. This role handles day-to-day monitoring of assigned staffing and personnel issues exercising discretion and independent judgment, with limited supervision. This position oversees internal and external client service support for their assigned group, including client relationship management; daily interaction with clients. This individual handles questions or problems, handles initial escalated issues with clients, and keeps upper management advised of progress through regular reporting.
Why you'll love this role:
This role is a great opportunity to utilize your customer/client service knowledge and skills in support of technology. You will be able to interact with clients by assisting them with their payment's application needs and leading the Client Support Team. Your customer service skills will directly contribute toward SWIVEL's Mission to provide excellent client service.
Essential duties include the following:
Manages staff and activities of their assigned Client Support Analyst Team. Monitors and verifies work; ensures training of employees is monitored and completed; providing coaching, counseling, and discipline; and resolving personnel related issues for their assigned Team.
Ensures quality support for all AutoPilot products and services. This includes Payments by SWIVEL (ECM), AutoPilot Portal and Connectors. Ensure audits, rules and regulations are met for SWIVEL and other supported products. Send communications to clients, as needed.
Provides initial, escalated support to Financial Institutions by working advanced or time sensitive issues in a professional and timely manner and assisting with questions and issues. Participates in Manager on call rotation for after hours and weekends.
Performs reporting and service level tracking, as assigned, to upper management. Ensures SLA objectives are met for client cases.
Serious candidates will possess the minimum qualifications:
Associate degree in Computer Science or related field from a four-year accredited college or university.
Minimum of two (2) years of experience in SaaS support environment.
Two (2) years of supervisory experience.
Expert organizational and planning skills.
Expert multi-tasking skills.
Advanced collecting and analyzing data skills.
Strong problem resolution, analytical, and multi-tasking skills.
Developing negation skills.
Advanced managing priorities, deadlines, and problem-solving skills.
Advanced Microsoft Office skills, including Outlook, Word, and Excel.
Excellent verbal and written communication skills.
Able to work collaboratively and build relationships.
Able to analyze, organize and prioritize work.
Able to adapt.
Able to travel locally or nationally by car or plane.
Able to sit for long periods of time performing sedentary activities.
Able to stand, stoop, and kneel to file for long periods of time.
SWIVEL offers*:
Competitive overall compensation package
Work/Life balance
Employee engagement activities and recognition awards
Years of Service awards
Career enhancement and growth opportunities
Leadership Academy and Mentor Program
Continuing education and career certifications
Variety of healthcare coverage options
Traditional and Roth 401(k) retirement plans
Lucrative Wellness Program
*Based upon employee eligibility
Additional Information:
SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWIVEL does not hire tobacco users as allowed by law.
To learn more about SWIVEL, visit our website at ************************** If interested, please click the appropriate apply button.
Auto-ApplyAdministrative Assistant
Midland, MI job
Benefits:
Flexible schedule
Opportunity for advancement
Paid time off
Who is Shine - Midland? We are energetic professionals impacting our community by serving in a way that helps people maintain their homes and businesses. We work together, we are physically active and athletic, we are willing to take the time to do things right, we are honest and fair, we do our best every single day, we are always looking for ways to improve ourselves and how we work.
We are in our 10th year of operation and are excited about the growth and plans we have for 2022 - it is going to be a great year for us at Shine!
Think you might want to join us? Take a look below...
What we do:
Commercial and residential
Window cleaning
Pressure washing and house washing
Gutter cleaning
Holiday lighting
Our core values:
Pursuing Excellence
Positive Energy
Having Fun
Safety
Service
Who are we looking for?
Shine of Midland is looking to add a vital member to its energetic team of service providers and proud community members. Our company's steady growth has created an increased need for an additional administrative role to assist with a variety of office duties.
ADMINISTRATIVE ASSISTANT WORK
Answer and return customer calls in a timely manner
Respond to online customer inquiries via email and other web based platforms
Schedule jobs and customer estimates efficiently to maximize office and field crew productivity
Follow-up sales calls as needed & daily service reminder calls
Regularly maintain and update our customer database on a daily basis
Effectively communicate Shine services to current and prospective customers
Assist with Accounts Receivables process
Apply incoming payments to current invoices and assist with billing duties as needed
Prepare key reports for Office Manager and General Manager as requested
Assist with maintaining office and field inventory
Process incoming and outgoing mail
Maintain filing systems
Assist with social media accounts
Assist with implementing marketing strategies
Any additional general customer service duties, with some potential opportunities to grow based interests in areas mentioned above
Job Type:
Part-time - 15 to 30 hours per week
Experience:
Administrative experience: 2 years preferred, or related experience
Compensation:
$15.00 - $18.00 per hour based on experience
Perks:
5 paid holidays per year
Additional PTO after 90 days
Retirement savings plan with company match
Compensation: $15.00 - $18.00 per hour
Do you like people? Do people like you? Then...
It's a great time to shine!
This is your opportunity to forgo a suit, grab a Shine t-shirt, and start helping people while making a living.
Let your light shine!
You can be a light for people - helping them stay safe while enjoying and maintaining the largest financial investment of their lives - their homes. You can be a light to your own team of like-minded people. You can be a light in your community and provide the type of services that everyone loves and needs, but don't have the time and expertise to get it done safely and correctly. Choosing to lead by serving is our passion.
Shine Window Care specializes in the following services:
Window Cleaning
Pressure Washing
Gutter Cleaning
Holiday Lighting
THE SHINE STORY: What started as one guy with a desire to create opportunities for others is now a nationwide family of businesses - working to spread light, caring excellence, and team success. In 1998, Chris Fisher graduated college and set out on a journey to build a company. From one guy with a squeegee, Shine is now a growing national franchise employing great people who make exceptional teams.
Our Franchises Need People Like YOU!
Whether you are already a window cleaning expert or have no experience at all, we are looking for those who display strong character, work ethic, and are driven to be the best! Shine provides all the training, technology, support, and know-how to help you get it done. You bring a smile and a heart for learning and the Shine business will work very well for you. Shine is the name we chose to describe the work we do, the people that do it, and the God we serve.
Our hope and intention is that our communities will see something different in us - something inspiring - something attracting.
Let your light shine!
Auto-ApplySenior Build Engineer
Ann Arbor, MI job
May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.
Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We're building the world's best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we've given more than 300,000 autonomy-enabled rides to real people around the globe. And we're just getting started. We're hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.
Job Summary
The Build Engineer is responsible for the design, implementation, and maintenance of the company's automated Continuous Integration (CI) systems. This role ensures fast, reliable, and consistent delivery of software products from source code commit through to release.
Essential Responsibilities
* Design, implement, and maintain build systems
* Optimize build performance and reliability
* Collaborate with teams to improve developer experience
* Troubleshoot and resolve build issues
* Automate build and deployment processes
* Monitor and optimize CI/CD pipelines
* Ensure build systems are scalable and maintainable
* Monitor and improve build system performance
* Partner closely with release team to build processes and systems to efficiently release software
* Work with engineering enablement to build tooling for delivery of releases to fleet of vehicles
* Identify useful new technologies that can improve efficiency and reliability and incorporate them into build release workflows, development tools, and processes.
* Design and implement configuration management system
* Participate in an on-call rotation for critical services
* And any additional tasks as required by your manager
Skills and Abilities
Success in this role typically requires the following competencies:
* Ability to undergo a driving record check
* Clear written communication and the ability to align folks on a plan before executing
* Excellent attention to detail and rigorous testing methodology
* Identify complex problems and devise optimal and innovative solutions that often cross organizational boundaries
* Bias for action and an intense customer focus
* Ability to mentor staff of various skills and personalities
Qualifications and Experience
Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:
Required
* B.S. Degree in Computer Science, Computer Engineering, or an equivalent degree
* Minimum of [3-5] years of experience in a dedicated Build Engineering, Release Engineering, or DevOps role.
* Experience with CI/CD platforms and tools like Gitlab and gitlab runners
* Experience managing and deploying complex configurations
* Experience with monitoring and observability tools such as DataDog
* Experience with containerization technologies (docker and kubernetes)
* Highly collaborative mindset and strong communication skills
* Experience multiple professional software languages such as C/C++, Rust, Python, and Bash
* Experience with various C/C++ build tools such as make, meson, ninja, llvm
Desirable
* M.S. Degree in Computer Science, Computer Engineering and 10+ years of industry experience
* Demonstrated experience optimizing builds for complex codebases across multiple repositories
* Experience managing dependencies for large projects
Physical Requirements
* Standard office working conditions which includes but is not limited to:
* Prolonged sitting
* Prolonged standing
* Prolonged computer use
* Travel required? - Minimal: 1%-10%
Benefits and Perks
* Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.
* Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
* Rich retirement benefits, including an immediately vested employer safe harbor match.
* Generous paid parental leave as well as a phased return to work.
* Flexible vacation policy in addition to paid company holidays.
* Total Wellness Program providing numerous resources for overall wellbeing
Don't meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we're committed to building a diverse, inclusive, and authentic workforce, so if you're excited about this role but your previous experience doesn't align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.
Want to learn more about our culture & benefits? Check out our website!
May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.
Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.
Salary Range
$135,000-$225,000 USD
Auto-ApplyCopywriting Intern - Summer 2026
Detroit, MI job
As a Copywriting Intern at Rocket, you'll collaborate with experienced copywriters and integrated creative teams to develop compelling marketing collateral for various brand campaigns. You'll gain hands-on experience crafting copy across multiple platforms while receiving valuable mentorship from industry professionals. This internship offers an exciting opportunity to build your portfolio, develop your creative voice, and contribute to meaningful projects.
About the role
* Create copy for Rock Family of Companies branded internal and external materials under the mentorship of the copywriting team
* Write engaging content for print, video, social media, email and other digital mediums
* Attend informational kick-off meetings to learn the scope and responsibilities of each assigned project
* Prepare and deliver presentations to leadership teams
* Coordinate projects and manage workflow to meet deadlines
* Complete tasks as requested by team members
* Collaborate with cross-functional teams to ensure brand consistency across all materials
About you
Minimum Qualifications:
* Currently pursuing a degree in journalism, marketing, communications, or related field
* Proficiency in Microsoft Office suite
* Strong written and verbal communication skills
* Ability to manage time effectively and meet deadlines
* Previous writing experience or portfolio of work samples
Preferred Qualifications:
* Creative thinking skills and innovative approach to content development
* Self-motivated mentality with ability to work independently
* Interest in pursuing a career in journalism, marketing, or communications
* Experience with content management systems or digital publishing platforms
What you'll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About us
Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at **************************.
Easy ApplyServicing Strategy Intern - Summer 2026
Detroit, MI job
As a Strategy Intern in our Mortgage Servicing team, you'll contribute to initiatives that shape client experience, business operations, AI strategies, and more. You'll gain exposure to high-impact projects while developing skills that will prepare you for a future career in strategy, analytics, or client experience management.
About the role
* Learn about our business by attending meetings, huddles, and training with the Strategy team
* Share creative ideas that will help improve client experience and business processes
* Support projects focused on AI strategies, client communications, and servicing oversight
* Deliver reports, analyze metrics, and summarize information to help drive our team forward
* Assist in creating materials and/or presentations for leadership and project meetings
* Take notes during meetings and provide recaps for the team
* Research industry best practices and emerging technologies to inform strategy development
About you
Minimum Qualifications:
* Currently enrolled in a college or university program
* Ability to work collaboratively in a team environment
Preferred Qualifications:
* Self-directed approach
* Ability to communicate effectively
* Proficiency in the Microsoft Office suite, including Excel, PowerPoint and Word
* Interest in client experience, AI strategies, and process improvement
* Strong analytical skills with the ability to interpret data and trends
What you'll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About us
Rocket Mortgage was founded in 1985. Today, we're a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators - we strive to create the best experiences for our clients from beginning to end. And we're not your typical employer. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at **************************.
Easy ApplyDocument Management Specialist
Cass City, MI job
Position: Document Management SpecialistDepartment: QualityLocation: Cass City, MI Hours: Full Time. Days. Full Benefits Aspire Rural Health System is hiring a Document Management Specialist. We're looking for individuals with a positive attitude to join our dedicated team of healthcare professionals committed to delivering the highest quality of service to both our patients and employees. REQUIREMENTS:
Associate's degree in information management or related field.
Previous document management system experience preferred.
RESPONSIBILITIES: The Document Management Specialist is responsible for the coordination, implementation, and maintenance of the organization's document management system. "
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law
."
Auto-ApplySecurity Operator (Afternoon Shift)
Detroit, MI job
As a Security Operator, you will gather information and act on any potential threats to Family of Companies personnel, physical assets, image, reputation, or other stakeholders while driving safety within the Family of Companies (FOC) and surrounding areas.
About the role
* Gather information from multiple open-source locations, including various media outlets, government agencies and subscription services
* Create, review and edit various incident management reports to be disseminated to leadership
* Calmly and effectively handle high-stress situations, such as crisis management incidents and emergency communications
* Collaborate with Contracted Security and law enforcement partners by assisting with run sheets, badges, radios, briefings, and their initial investigations (such as surveillance findings), manage dispatch console and dispatch accordingly using proper radio etiquette
* Manage multiple email boxes, compose emails, and properly categorize emails
* Complete thorough camera surveillance investigations
* Operate analytical and camera surveillance systems to identify suspicious behavior and activity in or near owned and occupied properties
* Handle, document, and route escalated calls/surveillance requests/concerns to leadership
* Familiarity with FOCs 180+ assets and monitor these assets via access control programs including any events that may impact these assets
* Assistance with commercial and residential tenant requests, such as building/parking/access control concerns
* Complete open-source background investigations including social media deep dives
About you
Minimum Qualifications
* Availability to work 24/7 including weekends and holidays
* 2 years of experience in security, law enforcement, military, or related experience
* Experience operating video surveillance systems
* Proficiency in multi-tasking multiple programs simultaneously
* Basic de-escalation skills to provide high-level client service
Preferred Qualifications
* 4 years of experience in security, law enforcement, military, or related experience
* Experience dispatching security and law enforcement entities
What you'll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About us
Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We're proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at **************************.
Easy ApplyBusiness Analyst Intern, application via RippleMatch
Detroit, MI job
This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent.
About RippleMatch
RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers leverage RippleMatch to build high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers.
Requirements for the role:
A Bachelor's degree in Finance, General Business, or Business Analytics
Strong financial and analytical skills
Proven ability to organize and interpret large amounts of data
Meticulous, organized and proficient at managing multiple workstreams simultaneously
Excellent written and verbal communication skills needed to interact with internal team members and external client personnel.
Dedicated, result oriented and ability to learn quickly in a fast-paced, dynamic work environment under tight deadlines
Highly proficient in Excel; SQL and Tableau experience preferred
Proficiency in the English language, including the ability to listen, understand, read and communicate effectively both in writing and verbally in a professional environment.
Auto-ApplyFatherhood & Community Outreach Coordinator
Flint, MI job
Job DescriptionBenefits:
401(k)
Dental insurance
Health insurance
Paid time off
Duties and Responsibilities 1. Client Recruitment and Retention a. When interacting with clients or the community, serve as an ambassador and advocate for the agency including attendance at community events.
b. Responsibly represents the agency with a high standard of professionalism.
c. Works with the Deputy Director to schedule sites and to recruit parents.
d. Recruit local businesses and corporations to donate incentives to program participants.
e. Following up with individuals who express an interest in services or programs.
f. Works on recruiting and retaining clients of Genesee Health Plan, and the Motherly Intercession RACS+ Program and Strengthening Incarcerated Families (SIF)
2. Client Support
a. Communicate and advocate effectively for positive healthy behaviors among participants.
b. Other duties as assigned. Works across disciplines, within the agency and throughout the community, to help clients achieve their goals, strengthen families, and keep children safe.
c. Assists in crisis intervention, urgent referrals to other agencies and resources and ongoing case management.
d. Serves as a liaison with parents, caregivers, jail staff, schools, counselors, and other agency professionals.
3. Program Coordination
a. Organizes, leads, and instructs program participants in the parent curriculum lessons.
b. Prepare engaging activities and lessons for instruction.
c. Research, gather and create lessons, activities, and curriculum content for other topics that interest parents.
d. Effectively teach and assist other facilitators as needed in the implementation of the curriculum.
e. Adhere to training requirements to ensure program and curriculum fidelity.
f. Collect and review all required paperwork.
g. Effectively meet the desired number of workshops and services performed for the specific program requirements.
h. Responsible for generating program reports detailing the status of the program and maintaining data and demographic information on clients and potential clients. Analyzes and reports information as requested consistent with confidentiality requirements.
i. Assist administration with additional program reporting as needed.
j. Track and maintains program attendance, survey results and activity records.
k. Maintain files and reports as requested.
l. Enter program data in accordance with grant requirements.
m. The Fatherhood & Community Outreach Coordinator works with all staff to advocate and promote the agency and its programs.
n. Responsible for communications and outreach to various agencies, organizations, and individuals to recruit and coordinate care for clients who could benefit from agency programs and services
o. Responsible for providing information, and recommendations as requested, to the Executive Director, other Directors, and other staff as directed.
p. Works to achieve annual organizational and individual goals and objectives as established by the agency.
q. Comply with the Personnel Policies.
Qualifications
Education
AA or bachelors degree from an accredited college or university in social work, psychology, education, or similar field preferred.
Maintain current knowledge of recent developments in the field including local developments and national research and best practices.
Experience
A minimum of three (1) years of experience working in a similar position, preferably in a nonprofit setting.
Demonstrated knowledge of administrative tasks including phone etiquette, message taking, record keeping, filing (digital and paper)
Computer (including word processing, spreadsheets, database management, and social media literacy.
Demonstrated leadership and initiative in implementing a program.
Able to exercise situational decision-making skills.
Experience in writing and preparing reports is essential.
Demonstrated dependability.
Demonstrated ability to work with a wide range of people, developing and maintaining rapport with the supervisor, other staff, students, caregivers, staff at partner agencies, and others.
Excellent self-starter and must be self-motivated.
Event Contractor - Live Sports Production
Detroit, MI job
WHO (Event Contractors) If you value: FLEXIBILITY - Events typically take place during the weekends (which may include Thursday or Friday set up days.) As an independent contractor, you set your schedule - you choose which event(s) to accept! EXCITEMENT - You will attend some of the top sports venues in your state. Never a dull moment! You may even be invited to travel to top tournaments. NEW TECHNOLOGY - Hands-on experience with the latest streaming software and technology!SUPPORT - We want to see you succeed by providing the tools and resources of Best To-Dos and Practices for the field.
WHAT (Contract Services Needed)
TRACK - Receive and handle all event equipment, including camera gear & marketing assets.EXECUTION - Set up BallerTV's streaming system (filming equipment) at each court (or field). Move safely, be efficient and maneuver with a sense of urgency throughout your workday.MONITOR - Ensure each game's stream is steady and consistent. Operate and troubleshoot equipment and technology, maintain communication with the BallerTV team throughout the event. ENJOY - Watch live sports while working! How cool is that?FLEXIBILITY - This role is a part-time, weekend contractor position. Some events start as early as 6AM and run as late as 10PM. You may be asked to travel up to 40 miles one way.
PAY - Rates vary depending on the area and will be at least $16 an hour.
Please note: Daily Shifts can be over 12 hours long. A weekend tournament (Fri, Sat, Sunday) can be over 30 hours of work. It is not for everyone and requires you to be on your feet and lift heavy objects.
BALLERTV'S STORY Do you believe in underdog stories or game changing moments?
BallerTV is a venture-backed startup, building the world's largest sports network from the ground up! In 2021, BallerTV live-streamed over 350,000 youth tournaments! Similar to the early days of ESPN, BallerTV is rapidly expanding the spectrum of sports coverage and changing the landscape of sports broadcasting!
Required QualificationsMust be 18 years of age Must complete a pre-event background check Must be familiar with iOS devices and products Must be personable and professional at all times Must have the ability to multitask with a strong attention to detail Must possess a positive winning attitude
Preferred QualificationsExperience in (live) event production, sports, or any customer facing position is a plus!Knowledge, interest, and experience within grassroots soccer, lacrosse, basketball, volleyball, football and/or wrestling is a plus!
Having a current and valid Driver's license to receive and transport event equipment.
Job Type: Weekend Work - ContractVisit **************** for more information.
Auto-ApplySoftware Engineering Intern
Grand Rapids, MI job
SWIVEL, an SWBC software technology company is seeking talented Computer Science students to join our College Intern Program. This is an exciting opportunity for college students who are motivated and eager to learn within their educational field of study.
Interns will gain practical hands-on experience and training that will provide an opportunity for growth, learning and development within the financial services industry. Full-time and part-time paid internship opportunities will be available in numerous software engineering teams. Interns will be placed within a specific team based on interest, experience, academic coursework, SWIVEL's business need, and flexibility with college/university schedule.
Why you'll love this role:
As a SWIVEL Intern, you will be learning on the job in real-time from talented software engineers within the financial services industry. We will develop, teach, mentor, and support your efforts throughout the internship. Our interns are given projects that are impactful and meaningful to SWIVEL, so interns will feel they are a valued team member of our SWIVEL family.
Essential duties include the following:
This internship is ideal for students looking to gain experience in software engineering such as building full-stack applications, working with microservices, and building features on a web based user interface.
Assists with building systems to interface with SWIVEL clientele and tools to eliminate repetitive tasks.
Work alongside a software engineering teams as part of their team
Builds awareness and gain exposure to the Financial Services Industry while growing your talents.
Learns key technical skills to apply acquired knowledge and assist in problem solving.
Gains practical, hands-on experience that will provide an opportunity for growth.
Works alongside and shadow team members while expanding your knowledge base with the ability to further develop your skills.
Assist with ad hoc projects.
Serious candidates will possess the minimum qualifications:
Currently pursuing a Bachelor's or Master's degree in Computer Science, Computer Engineering, or related program at an accredited university/college.
Experience with C and/or C# or JavaScript preferred.
Excellent written and verbal communication skills.
Strong analytical and interpersonal skills required.
Detail oriented and possess excellent follow up skills.
Organized and adapt well to change.
Ability to multi-task and work in a fast-paced, deadline driven environment.
Passion and desire for learning and proactive energy for getting things done.
Display maturity and a high level of professionalism.
SWIVEL offers*:
Competitive overall compensation package
Work/Life balance
Employee engagement activities and recognition awards
Years of Service awards
Career enhancement and growth opportunities
Leadership Academy and Mentor Program
Continuing education and career certifications
Variety of healthcare coverage options
Traditional and Roth 401(k) retirement plans
Lucrative Wellness Program
*Based upon employee eligibility
Additional Information:
SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWIVEL does not hire tobacco users as allowed by law.
To learn more about SWIVEL, visit our website at ************************** If interested, please click the appropriate apply button.
Auto-ApplySenior Executive Administrator
Auburn, MI job
Requirements
What You'll Bring:
BA in related field and/or equivalent years of experience
3+ years of experience in fast-paced environments, supporting senior Engineering leadership
Intellectual curiosity and personal integrity
Maintains confidentiality of proprietary information
Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
High degree of initiative, self-motivation and ability to motivate others
Ability to establish and maintain cooperative working relationships with Team Members and colleagues
Comfortable with office pets (cats, dogs)
Not Required but Nice to Have!
Hyper-growth company experience
Benefits & Purrks:
Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow's pet products-plus a whole lot of extras. You will also be provided with:
Premium Medical/Dental/Vision insurance
Paid parental leave
Whisker Parents Program
1 day "pawternity" leave for new pet adoption
Pet Insurance Discount
401K match
Flexible spending accounts
Company-paid short-term disability and life insurance
Employee Assistance Program (EAP)
Generous paid time off
14 Paid Holidays
Top of the line equipment
Pet-friendly office
Whisker products and swag
Continuing education Support
On-site gym with Peloton
Referral program
Statement of Inclusivity:
We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.
Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.
#onsite1
Performance Marketing Manager - Creative Optimization
Detroit, MI job
As a Performance Marketing Manager, you play a pivotal role in shaping and optimizing paid social and display campaigns, creative testing, and digital strategy. You use your analytical mindset and creative instincts to drive learning agendas, evaluate ad performance, and continually push for higher impact across digital channels. Your strong collaboration with creative teams and agencies allows you to unlock new opportunities in paid social, using actionable insights and A/B testing to enhance business results.
About the Role
* Drive performance marketing creative testing and strategy, with a primary focus on paid social and display channels
* Analyze and interpret ad performance data across social and display platforms to identify areas for improvement and growth
* Develop and manage learning agendas that fuel creative development and optimization
* Work closely with performance creative teams, providing strategic direction for asset creation and enhancement
* Collaborate with external agencies to execute, test, and improve paid social and display campaigns
* Provide actionable insights and guidance to creative teams, leveraging data-driven findings and successful creative trends
* Present regular updates and recommendations regarding creative performance and campaign strategy to internal and external stakeholders
About You
Minimum Qualifications
* 2 years of performance media marketing experience with strong emphasis on paid social and creative testing
* Demonstrated experience generating ROI-based results in paid social, display, and programmatic media
* Expertise in interpreting marketing data and analytics; skilled in developing creative testing (including A/B testing) strategies
* Strong presentation skills and ability to translate data into actionable, strategic recommendations
* Experience partnering across teams, agencies, and creative functions to drive campaign results
Preferred Qualifications
* Proficiency in data analysis tools and advanced Excel skills, including Pivot Tables
* Familiarity with leading social media and display advertising platforms (e.g., Google, Meta, TikTok, YouTube, DSPs)
* Experience developing and leading learning agendas and creative testing roadmaps
* Demonstrated creative problem-solving, intellectual curiosity, and strategic thinking
* Bachelor's degree in Marketing, Communications, Business, or related field; leadership potential
What you'll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About us
Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at **************************.
Colorado, New York City, Jersey City, California, D.C and Washington Candidates only: the compensation for this position is $57,000.00-$121,500.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.
Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the California Fair Chance Act.
Easy ApplyFull-Time Cannabis Advisor - Buchanan
Buchanan, MI job
Full-Time, open availability required for any shifts (including weekends). $16.25/hour + Tips. The Cannabis Advisor is responsible for providing exceptional individualized customer service, educational consulting, and in some cases patient record management.
Essential Duties and Responsibilities
* Possess a positive attitude while greeting customers and patients.
* Be an advocate of cannabis customer care.
* Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
* Build rapport with regular patients/customers to promote repeat business.
* Work well with others in a fast-paced, dynamic retail environment.
* Provide patients and customers alike with information on types, methods and efficacy of various cannabis products (we do not provide medical advice).
* Be open to continued, on-going cannabis education and training.
* Provide support to managers and other Cannabis Advisors as needed.
* Maintain a clean, organize, and sanitize workstation/store front.
* Ensure accuracy of online orders before pick-up.
* Understand and apply detailed compliance regulations as required by local and state laws.
* Stock, merchandise, and replenish displays of regulated and unregulated inventory.
* Complete transactions at the POS and ensure the state monitored inventory system (METRC, BioTrack, etc.) accurately updates the amount of product available.
* Responsible for other duties as assigned
Minimum Qualifications
* High School Diploma or equivalent.
* 1-2 years of retail or hospitality experience.
* Must be 21 years of age and comply with all local, state, and company regulations.
* Required to undergo a criminal background check and appropriate state badging (as directed by state ordinances).
* Desire to learn about cannabinoids, terpenes and product application/consumption methods.
* Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email, etc.
* Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.
Preferred Qualifications
Physical and Mental Demands
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 20 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment
Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets, and our communities.
Amway - Finance - FP&A and Corporate Treasury, application via RippleMatch
Michigan job
This role is with Amway. Amway uses RippleMatch to find top talent.
Please Note: This posting is for two positions: FP&A and Corporate Treasury. When you apply, you will be considered for both roles as part of a single candidate pool. Details for each position are outlined below.
Department / Division: Finance
Hourly Range: 23.41 - 33.20
Location: Ada, MI (Onsite)
Corporate Treasury Internship:
What's special about this team:
The Corporate Treasury team is a close-knit group of hardworking, dedicated individuals responsible for managing US cash, global foreign exchange risk, and incoming/outgoing payment processes for Amway. This team collaborates extensively with Global Treasury counterparts, banking partners and business partners around the world to ensure liquidity for day-to-day obligations, controllership and protection of liquid assets, and execution of financial risk management strategies. On this team, you will receive broad exposure to a wide variety of Treasury activities required to support a large multinational company operating successfully in over ninety different countries around the world.
How would an intern contribute to the team's success:
The individual will receive a well-rounded introduction to treasury excellence with a combination of basic information and complex concepts. The individual will support required day-to-day treasury activities, while also contributing to a project that will positively impact the go-forward activities of the team.
An example of a typical project would be:
Potential projects may include supporting optimization of our Treasury Management System (Kyriba), supporting short-term/long-term cash forecasting capabilities using Alteryx and Tableau, or helping to solve data collection/accumulation challenges for various Treasury models. Our team focuses on continuous improvement and driving better/faster decision making through data. Internship projects are designed to push us forward in these efforts.
Supply Chain/Function FP&A Internship:
What's special about this team: This team connects with every function across the organization including Supply Chain (Manufacturing, Procurement, Planning), Research & Development, Marketing, Global Sales, Global Technology, Global Finance, Strategy, and others. This team oversees these functions' Operating Expenses, Cost of Sales, Capital Investments and Projects, Agricultural and numerous ad hoc requests from our business partners. Our team of finance professionals operates in a fast-paced, global environment, overseeing all finance-related activities for these business partners. We are not just number crunchers; we are strategic partners who add value by providing critical financial insights that inform business strategies for growth.
How would an intern contribute to the team's success: An intern would be assigned to a project or projects that would have a direct impact on improving efficiencies, identifying errors and recommending solutions, or even helping to analyze data to make more informed decisions.
An example of a typical project would be: Working with financial data and analytics to find resolutions for complex business issues.
Required skills and background:
Desired Major: Accounting, Finance, Business, or similar field
Desired Class Year: Junior, Senior, or Graduate/Masters
Desired Skills: Detail oriented, strong communication skills
Experience with Alteryx
Advanced Excel
Experience with Tableau
This role is Not eligible for sponsorship.
Auto-ApplyNetwork Operations Center (NOC) Engineer
Detroit, MI job
Title: Network Operations Center Engineer This position reports directly to the Network Operations Center Supervisor and serves as an integral member of the Everstream Network Operations Center Team. NOC Tier 1 Technicians work closely with VIP customers and telecom carriers to troubleshoot circuit and technical issues for these customers.
Primary responsibilities:
* Analyze issues, troubleshoot, and manage resolution of customer T1, cable, and fiber circuit issues
* Manage carrier repair of customer circuit issues from origin to successful closure
* Follows a basic understanding of the day to day process and procedures
* Responds to customer requests in a timely manner by both email and phone
* Monitors network, responds to alarms and proactively reaches out to customers to determine impact
* Monitors environment and works with other departments to resolve Facility related issues
* Interacts with other departments for troubleshooting internal/external network events
* Assists other departments with customer test and turn ups, service troubleshooting,
* Assists other carriers with head to head testing
* Utilizes downtime for Projects involving network maintenance, documentation updates, ticket cleanup
* Must be flexible to work nights and weekends, holidays (We are a 24x7x365 call center environment)
* Must be available for On Call
Qualifications:
* Working technical knowledge of networks, LANs, WANs, routers, switches, firewalls, circuits, VPN's, workstations, laptops, servers, and cabling systems
* Strong customer service skills
* Strong oral and written skills.
* Creative problem solving and issue resolution skills
* Detail oriented individual with a strong inclination to fully document all actions and conversations
* Working knowledge of Microsoft Word, Excel, and SalesForce CRM
Required Education and Experience:
* Technical degree or certificate such as A+ and/or Network+ from an accredited institution
* 1+ year of experience troubleshooting circuits, LAN, WAN, routers, switches, and network cabling
Preferred Education and Experience:
* 1+ year of customer service experience in a technical support role
* Meraki, Aerohive/Extreme, Ubiquity, Cisco ASA, Firepower
* Juniper / Mist
* Subnetting
Benefits:
Everstream offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies. Employees are also provided with ample paid time off for both personal and sick time. After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution.
Everstream is proud to be an Equal Opportunity and Affirmative Action Employer. Everstream does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, disability, age, pregnancy (including childbirth, lactation and related medical conditions), military and veteran status, citizenship status, marital status, gender expression, genetic information (including characteristics and testing), or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Everstream believes that diversity and inclusion among our team members is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We participate in a pre-employment background check and drug screening process for all positions. We also participate in E-Verify, a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at *****************.