Manager Quality Trauma Surgery Program (RN) / Department Of Surgery
Bridgeport, CT jobs
Control # 4300600021
Work where every moment matters.
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
St. Vincent's Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent's is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network and is the system's second-largest hospital.
Job Summary
The Manager Quality Trauma Surgery Program provides leadership and operational support for the St. Vincent's Medical Center (SVMC) Trauma Program's (TP) development, implementation, and assessment to ensure an organized, effective, and efficient quality-focused, approach to providing high-quality trauma care. This position provides multiple services to include the coordination of TP initiatives between Trauma Program leaders, faculty, and HHC facilities, which includes clinical, educational, and research initiative collaboration and information sharing as relevant.
This position's continuum of involvement spans departmental, inter-hospital, system, community, state, and national interventions. In addition, this role involves frequent interaction and collaboration with a variety of stakeholders across the HHC System and non-HHC facilities at a variety of professional and clinical levels with an emphasis on high-quality customer service.
This position reports to Director of Clinical Operations, Inpatient Surgery with a substantial dyad of accountability to the Trauma Program Medical Director.
Essential Functions/Responsibilities
1. Promotes and operationalizes the goals and objectives of the trauma program to achieve its strategic vision for an integrated system. Establishes collaborative partnerships with all relevant parties characterized by vision, leadership and communication. Oversee and manages Trauma Quality Performance Team consisting of a Performance Improvement Nurse, Trauma Registrars, and Injury Prevention Coordinator. Acts as a departmental representative/collaborator with all Injury Prevention Center initiatives.
2. Champions and leads quality performance improvement/evaluation and patient safety efforts that ensure compliance with hospital/department rules and regulations, policies and procedures. Collaborates with other Quality and Safety colleagues/programs to inform planning at the SVMC hospital and System level. Coordinates and manages standing TP meetings, M&Ms, and multi-disciplinary M&M and PIP meetings.
3. Provides leadership in the design and implementation of a systematic process for monitoring, evaluating and improving the quality and effectiveness of trauma patient care. Identifies quality of care issues and brings to closure to ensure quality patient care. Ensures process includes data abstraction and verification, query design, statistical analysis, trending and reporting, to develop data sets into useful information to develop strategies for achieving improved outcomes.
4. Collaborate with and/or supervises appropriate personnel to implement, maintain and administer quality trauma databases and files according to QA protocols, HIPPA standards and legal/risk management laws. Reviews and communicates data to appropriate staff members, regulatory agencies and the national trauma registry to ensure accurate risk-adjusted benchmarking.
5. Develops and implements outcome standards, credentialing standards, policies and procedures and clinical and system process pathways in collaboration with system participants. Provides required feedback to team members in quality improvement committees, health care teams and work group meetings. Works collaboratively with managers, educators, staff and affiliated institutions to coordinate quality improvement and development efforts system wide.
6. Delivers continuous quality improvement development initiatives for providers and staff to forward the mission of the department. Collaborates, develops and supports risk prevention and peer review policy.
7. Identifies and participates in areas for allied health and community education and prevention programs. Participates and collaborates with the Injury Prevention Coordinator.
8. Facilitate problem solving throughout the continuum of care with focus on cost awareness and concern for cost position in system activities. Participates in Root Cause Analysis (RCA) as relevant/appropriate.
9. Participate in legislative and professional forums related to trauma/surgery care in order to influence public policy and advocate for the needs of patients. Coordinates and collaborates on educational activities in a high-performance culture that emphasizes empowerment, quality, effectiveness and standards to achieve the mission of the healthcare system.
Qualifications
Licensure, Certification, Registration
· Registered Nurse, Licensed in Connecticut. APRNs and PAs Licensed in CT also applicable
Education
· BS in Nursing required.
· Healthcare Quality and Safety related advanced training or Certificate(s) preferred.
· Master's degree in nursing or related field, or evidence of pursuing on a continuing basis with degree completion within 2 years of job acceptance preferred.
Experience
· Minimum Five (5) years of clinical experience in required areas such trauma care, emergency care, critical care and surgery.
· Trauma Experience or prior/current TPM experience.
· Experience in managing a healthcare related quality and safety program that includes quality management, peer review and program development.
· Minimum of 2 years documented experience leading and building a multi-disciplinary performance improvement team and program with demonstrated successful outcomes preferred.
· Evidence of past Scientific Journal Peer-Reviewed Publication preferred.
Language Skills
· Ability to read, write and speak English.
Knowledge, Skills and Ability Requirements
· Must possess knowledge of professional theory, practices, and regulations.
· Strong interpersonal and communication skills.
· Ability to work collaboratively with multidisciplinary team members, hospital staff, physicians and patients.
· Ability to manage staff and change.
· Strong critical thinking, problem solving and decision-making skills
· Information management, analysis and presentation skills.
· Strong ability to demonstrate cultural sensitivity in all interactions with patients/families and co-workers.
· Must be able to work independently as well as collaboratively.
· Must have a strong aptitude for detail.
· Must be computer literate and be proficient in keyboarding, spreadsheets, word processing, and databases.
· Documentation of continued professional growth.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Quality & Risk Director
Bowie, MD jobs
Quality/Risk Director Career Opportunity
Highly regarded and valued for your Quality/Risk Director expertise Are you seeking a career that not only utilizes your skills but also aligns with your personal values, providing a profound sense of belonging and the opportunity to make a meaningful difference in patients' lives? Look no further than Encompass Health, the nation's leader in in-patient rehabilitation care. As a Quality/Risk Director, you will oversee a hospital-wide quality management program, collaborating with various stakeholders to monitor and enhance the quality of patient care services. Join a team that values collaboration, support, and inclusivity, and embark on a rewarding career close to home and close to your heart, complete with access to cutting-edge equipment and technology and a comprehensive benefits package from day one.
A Glimpse into Our World
At Encompass Health, you'll experience the difference the moment you become a part of our team. Being at Encompass Health means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing.
Starting Perks and Benefits
At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to:
Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.
Generous paid time off that accrues over time.
Opportunities for tuition reimbursement and continuing education.
Company-matching 401(k) and employee stock purchase plans.
Flexible spending and health savings accounts.
A vibrant community of individuals passionate about the work they do!
Become the Quality/Risk Director you've always aspired to be
Ensure compliance with regulatory agencies, accrediting bodies, corporate and hospital policies, and procedures. Develop, implement, and maintain quality assessment and improvement programs.
Assess compliance with federal, state, and industry regulatory and accreditation standards, facilitating processes to remediate and/or maintain compliance. Provide organizational education related to regulations and standards and coordinate local, state, federal, and accreditation surveys.
Use a variety of applications (including, but not limited to, PatCom, UDS, ORYX, and Press Ganey) to identify improvement opportunities, generate reports, research issues, identify resources, and access external databases.
Ensure the update and maintenance of hospital plans, including the Provision of Care/Scope of Services, Leadership, Information Management, Utilization Review, Infection Control, and Patient Safety plans. Oversee risk management activities, including completion of incident reports, notice of potential claims, corrective action planning, and incident reporting to the Corporate Risk Manager.
Coordinate the review, development, and implementation of hospital policies.
Communicate and collaborate with other departments to coordinate care and promptly resolve patient concerns or complaints.
Celebrate the accomplishments and successes of our dedicated employees along the way.
Qualifications
A bachelor's degree in healthcare or a related field is preferred.
License or Certification as required by state regulations.
Experience in Quality and/or Risk Management, including primary responsibility for performance improvement activities, regulatory compliance, conflict solution, leadership, and risk management activities.
#LI-CB1
The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.
Director Quality and Clinical Collaboration (Hiring Incentives Available)
Fort Myers, FL jobs
Department: Quality and Clinical Standard
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 5:00:00 PM
Minimum to Midpoint Pay Rate:$42.09 - $56.83 / hour
Summary:
Reporting to the System Director of Quality and Clinical Standardization, this dynamic leadership role drives the development and implementation of evidence-based clinical standards and practice guidelines across Lee Health. Working within the Clinical Collaboration Council (CCC/CCW) structure, the Clinical Standardization Leader plays a pivotal role in advancing systemwide excellence by reducing variation, improving outcomes, and enhancing the patient experience.
This position requires a strategic thinker with strong clinical insight, data-driven decision-making skills, and the ability to engage multidisciplinary teams in meaningful, sustainable change. The ideal candidate is a collaborative change agent who thrives in a culture of continuous improvement and innovation.
Key Responsibilities:
Lead the development and implementation of standardized clinical practices aligned with evidence-based medicine and best-practice consensus.
Partner with physicians, nursing, and operational leaders to promote systemwide collaboration and accountability.
Analyze and interpret clinical and financial data to identify improvement opportunities and measure outcomes.
Facilitate interdisciplinary teams to drive consensus, manage change, and deliver measurable results in quality, safety, and efficiency.
Promote a culture of continuous performance improvement through education, mentoring, and communication.
Requirements
Education:
Masters degree in Nursing or a related healthcare field required.
Experience:
Demonstrated experience in quality improvement, risk management, or process redesign required.
Proven ability to lead teams through change with positive, measurable outcomes.
Strong analytical, problem-solving, and facilitation skills.
Extensive clinical knowledge preferred; may be developed under mentorship of senior leaders.
Licensure:
Active Florida RN license or license in a healthcare-related field required.
Certifications:
Quality and safety certifications preferred (e.g., CPHQ, CPPS, DMAIC, Lean Six Sigma).
Skills & Attributes:
Visionary leader and effective communicator.
Creative, self-motivated, and results-oriented.
Skilled in data interpretation, performance measurement, and lateral integration of care.
Demonstrated ability to collaborate across disciplines and drive system-level improvements.
US:FL:Fort Myers
Director Quality and Clinical Collaboration
Fort Myers, FL jobs
Department: Quality and Clinical Standard
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 5:00:00 PM
Minimum to Midpoint Pay Rate:$42.09 - $56.83 / hour
Summary:
Reporting to the System Director of Quality and Clinical Standardization, this dynamic leadership role drives the development and implementation of evidence-based clinical standards and practice guidelines across Lee Health. Working within the Clinical Collaboration Council (CCC/CCW) structure, the Clinical Standardization Leader plays a pivotal role in advancing systemwide excellence by reducing variation, improving outcomes, and enhancing the patient experience.
This position requires a strategic thinker with strong clinical insight, data-driven decision-making skills, and the ability to engage multidisciplinary teams in meaningful, sustainable change. The ideal candidate is a collaborative change agent who thrives in a culture of continuous improvement and innovation.
Key Responsibilities:
Lead the development and implementation of standardized clinical practices aligned with evidence-based medicine and best-practice consensus.
Partner with physicians, nursing, and operational leaders to promote systemwide collaboration and accountability.
Analyze and interpret clinical and financial data to identify improvement opportunities and measure outcomes.
Facilitate interdisciplinary teams to drive consensus, manage change, and deliver measurable results in quality, safety, and efficiency.
Promote a culture of continuous performance improvement through education, mentoring, and communication.
Requirements
Education:
Masters degree in Nursing or a related healthcare field required.
Experience:
Demonstrated experience in quality improvement, risk management, or process redesign required.
Proven ability to lead teams through change with positive, measurable outcomes.
Strong analytical, problem-solving, and facilitation skills.
Extensive clinical knowledge preferred; may be developed under mentorship of senior leaders.
Licensure:
Active Florida RN license or license in a healthcare-related field required.
Certifications:
Quality and safety certifications preferred (e.g., CPHQ, CPPS, DMAIC, Lean Six Sigma).
Skills & Attributes:
Visionary leader and effective communicator.
Creative, self-motivated, and results-oriented.
Skilled in data interpretation, performance measurement, and lateral integration of care.
Demonstrated ability to collaborate across disciplines and drive system-level improvements.
US:FL:Fort Myers
Quality Assurance Manager
Oklahoma City, OK jobs
Modular Services Company is a medical product design and manufacturing leader, specializing in advanced prefabricated products such as Medical Headwalls, Footwalls, Sinkwalls, Fixed/Rotating Columns, and Movable Boom Systems. Headquartered in Oklahoma City, Oklahoma, the company focuses on innovative solutions to enhance healthcare environments. Modular's products are engineered to improve medical facility efficiency and patient care. The company remains dedicated to delivering tailored solutions to meet the unique needs of healthcare providers.
Role Description
This is an on-site, full-time position located in Oklahoma City, OK. The Quality Assurance Manager will oversee quality control processes and ensure all products comply with company and industry standards. Responsibilities include developing and implementing quality assurance strategies, conducting audits, managing a team to monitor processes, and leading continuous improvement initiatives. The individual will collaborate across teams to enforce production quality standards and address any quality-related challenges.
Qualifications
Strong experience in Quality Assurance, Quality Control, and process improvement methodologies
Proficiency in conducting audits, managing teams, and implementing quality assurance strategies
Knowledge of medical product design or manufacturing processes is preferred
Excellent problem-solving, decision-making, and leadership skills
Strong verbal and written communication abilities to collaborate across teams and departments
Proficient in relevant quality assurance tools, metrics, and software
Ability to work on-site full-time in Oklahoma City, OK
Bachelor's degree in Quality Management, Engineering, Manufacturing, or a related field, with applicable certifications being a plus
Hospital Laboratory Manager
Clearwater, FL jobs
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Lab Manager - Position Highlights
Facility: Morton Plant Hospital
Location: Clearwater, FL
Status: Full time, Salary
Weekend work: Occasional
On Call: Yes
Morton Plant Hospital is BayCare, the region's largest academic health system. Founded in 1916, Morton Plant Hospital was the first hospital built in northern Pinellas County. Known for advanced medical technologies, cutting-edge clinical research and outstanding patient care, Morton Plant Hospital is nationally recognized as a leader in the field. The 599-bed facility provides highly technical and specialized care to more than 50,000 patients annually and works in more than 50 specialty areas. Morton Plant Hospital is on a continuous path of transformation to meet the future health care needs of the community.
Lab Manager - Key Responsibilities
Supervising the staff, oversee the contracted employees, and assure compliance with all regulatory and accreditation requirements within the laboratory.
Has direct responsibility for the operational processes within the laboratory.
Supported by the technical Directors/Managers and Lab Directors in regard to product (test) appropriateness, performance, quality assurance, training and competency by the regional directors for that particular service line.
Oversees all relationships with the laboratory customers within the facility, either through inpatient or outpatient access and assists BayCare Central Laboratory Services with outreach routes of entry into the system. This includes team resources, quality reporting, infectious disease reporting.
Assists in processing expense and billing information to the appropriate departments.
Implements and maintains the appropriate databases for this information.
Assist with budgets and quality reports.
Why BayCare? When you join BayCare as a leader, you'll enjoy:
Benefits (Health, Dental, Vision)
Paid time off
Tuition reimbursement
401k match and additional yearly contribution
Yearly performance appraisals and leadership award
Community discounts and more
Qualifications
Education: Bachelor's in Biological or Clinical Science (Master's preferred)
Experience: 5+ years in clinical laboratory or related field
Licensure: Florida Laboratory Supervisor License required
Ready to lead in a nationally recognized health system? Apply today and join a team that's redefining healthcare excellence.
Equal Opportunity Employer Veterans/Disabled
Cath Lab/ CVOR Manager | UF Health Leesburg Hospital
Leesburg, FL jobs
The Cath Lab/ CVOR Manager is responsible for the daily operations and management of the Cardiovascular Catheterization Labs and Cardio Diagnostics. This leader ensures the highest standards of patient care while fostering strong, collaborative relationships with physicians, patients, visitors, and hospital staff.
Key responsibilities include:
Overseeing operational workflows and staff performance within the Cath Labs and Cardio Diagnostics
Managing budgetary controls and monitoring productivity targets
Ensuring compliance with all regulatory guidelines, standards of care, and organizational policies and procedures
Applying evidence-based practices to promote quality, safety, and cost-effective patient care
Leading the selection, coaching, and development of professional management and clinical staff
Coordinating interdepartmental activities and serving as a key resource to staff and leadership
Maintaining full financial accountability for the department
Education
Bachelor's degree required
Licensure/Certification/Registration
Registered Nurse (RN), Certified Critical Care Nurse (CCRN), or Advanced Practice Healthcare Professional with RCVT certification required
Current BCLS and ACLS certifications required
Special Skills/Qualifications/Additional Training
Clinical experience in areas relevant to the scope of administrative responsibilities
Demonstrated proficiency in management principles, with the ability to make decisions impacting scope of practice and Cath Lab/Cardio Diagnostics operations
Must be able to read, write, speak, and understand English proficiently
Experience
1 to 3 years of leadership experience within Cardiovascular Services
Clinical Quality Program Manager
Billings, MT jobs
Working title: Clinical Quality Program Manager Classification title: Medical and Health Services Managers (11-9111) Department: CHC Program: CHC Admin Reports to: Senior Director of Clinical Operations Support FLSA status: Exempt: Full-Time Wage Range: $62,35 to $87,896 annually; based on number of years of transferrable experience and internal equity
RiverStone Health:
Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection - HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.
Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.
Program Overview:
The Clinical Quality Program Manager will lead and oversee the development, implementation, and ongoing evaluation of clinical quality initiatives across our Federally Qualified Health Center (FQHC), which is recognized as a Patient-Centered Medical Home (PCMH). This position plays a critical role in advancing the organization's mission to provide high-quality, equitable, and patient-centered care to underserved and diverse populations.
The Clinical Quality Program Manager will be responsible for designing and executing strategies to enhance clinical outcomes and population health to improve patient experience, and ensure compliance with regulatory and accreditation standards, including HRSA, UDS, PCMH, and NCQA guidelines. This role involves close collaboration with medical, nursing, behavioral health, dental, and administrative leadership to foster a culture of continuous quality improvement (CQI), evidence-based practice, and data-driven decision-making.
Job Summary:
Key responsibilities include leading quality improvement initiatives and projects, managing clinical performance metrics, ensuring timely and accurate reporting for internal and external stakeholders, and guiding the organization in achieving excellence in care coordination, chronic disease management, and population health outcomes.
The Clinical Quality Program Manager will champion universal care delivery, leveraging health information technology, informatics and data analytics to reduce disparities and enhance outcomes across the full spectrum of services provided by the health center. This leader will also oversee quality improvement staff and play a key role in provider engagement, education, and performance feedback.
Essential Functions/Major Duties and Responsibilities:
A. Program Management 50%
* Oversight of all clinical quality including monitoring, validating, improving and reporting.
* Ensure computerized record management systems are adequate, communicate IT issues and recommend improvements.
* Ensure confidential information is safe guarded.
* Plan, implement, and administer projects and other quality improvement initiatives.
* Maintain awareness of advances in equipment, IT software, data processing, government regulations and financing options.
* Monitor the use of equipment, inventory, facilities and other program resources that affect services provided, including those internal and external to RiverStone Health.
* Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
* Maintain communication between staff, leadership and other stakeholders by attending meeting, and coordinating interdepartmental functions, maximizing effectiveness and efficiency of interdepartmental operations.
* Establish objectives and evaluative operational criteria.
* Develop, implement, and ensure adherence to policies and procedures.
* Review and analyze facility activities and data to aid planning, risk management and to improve service utilization.
* Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
* Manage and lead complex programs and services utilizing effective communication, knowledge, resources, and business processes maximizing customer service.
* Consult with medical, business, and other local community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote RiverStone Health programs.
* Develop Quality improvement instructional materials and conduct in-service and community-based educational programs.
* Coordinate the operational implementation of EHR and Information System changes as they relate to clinical processes.
B. Program-specific duties 45%
* Ensure compliance with all relevant grant requirements including, but not limited to, the Health Resources and Services Administration (HRSA) Operational Site Visit Protocol, FTCA requirements, and NCQA Requirements as related to quality improvement.
* Attend meetings, conferences, workshops, and training sessions to become and remain current on developments in areas surrounding quality improvement, project management and community health centers.
* Oversees the management and effective implementation of Value Based Care and insurance Payor Contracts.
* Lead and facilitate the Project Management process in the health center, to ensure adherence to established priorities and appropriate resourcing for successful project implementation. Including multiple concurrent projects with teams of 3 - 20 members.
* Support and encourage innovation from all levels of staff while balancing available resources.
* Lead when appropriate and activity participate in RSH projects and committees.
* Ensure adherence to a robust Quality Improvement Program and culture, including implementation of a board-approved Quality Improvement Plan and associated procedures, guidelines and education. Actively engage in personal and professional development in Quality Improvement, Project Management, Informatics and other relevant topics, actively identifying and completing self-education as well as recommending and facilitating education for CHC leadership and staff.
* Research, implement and manage population health activities that lead to improved patient care, experience, and safety.
* Collaborate and share quality improvement practices throughout the state with other health centers.
* Ensure that efforts for improvement include a focus on health equity, and that potential disparities in care are addressed.
* Champion the adoption of new technologies and practices that support the CHC's commitment to high-quality care.
Non-Essential Functions/Other duties as assigned ≥5%
* Perform other duties as assigned in support of RiverStone Health's mission and goals.
Education and Experience:
Minimum Qualifications
* Three years of related Health care experience in a quality improvement role, including leading teams.
* Project management experience.
* Proficiency in data analysis, informatics, and electronic health systems (EHR).
* High School Diploma or equivalent
* Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
Preferred Qualifications:
* Bachelor's degree in a related field
* Experience in health care operations and federally qualified health center preferred.
* Experience working with underserved population
* Medical Terminology
Required Certificates, Licenses, Registrations:
* Valid Montana State Driver's License
* Lean/Six Sigma Yellow Belt (must achieve within 1 year of hire)
Knowledge, Skills, and Abilities:
* Computer literacy, in Microsoft Office Suite.
* Ability to maintain a calm and positive demeanor during difficult interactions.
* Ability to display non-judgmental and empathetic listening skills.
* High degree of detail-oriented skill level.
* Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
* Educate staff and show through example, the significance and meaning of working collaboratively to maintain a positive work environment.
* Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
* Ability to understand and adhere to required administrative policies and procedures.
* Excellent communication skills to ensure efficiencies and quality customer service.
Customer Service Excellence:
* Doing things right the first time
* Making people feel welcome
* Showing respect for each customer
* Anticipating customer needs and concerns
* Keeping customers informed
* Helping and going the extra mile
* Responding quickly
* Protecting privacy and confidentiality
* Demonstrating proper telephone etiquette
* Taking responsibility for handling complaints
* Being professional
* Taking ownership of your attitude toward Service Excellence.
Supervision:
No direct supervision
Physical Demands and Working Conditions:
* Occasional day travel to satellite clinics required
* May be expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.
* Work is mainly done on a computer, up to 8 hours a day.
* Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.
Freedom to Act & Decision Making:
* Decisions directly affect the quality of services provided to the public.
* Considerable leeway is granted for the exercise of independent judgment and initiative.
Communications & Networking:
* Presents to large and small groups regularly.
* Frequent written and verbal communication with RiverStone staff for the purpose of training and information delivery
* Works directly with leadership and department staff to develop quality training sessions
* Interaction with professionals across the state for program credentialing and management.
Budget & Resource Management:
Oversight of project and/or associated grant budgets as applicable ($20k - $1million)
Director, Regulatory Affairs and Quality Assurance
Boston, MA jobs
WHOOP is an advanced health and fitness wearable on a mission to unlock human performance and healthspan. We empower our members to improve their health and perform at a higher level through a deeper understanding of their bodies and daily lives. As the Director of Regulatory Affairs & Quality Assurance (RA/QA), you will lead the strategy, execution, and continuous evolution of WHOOP's regulatory and quality frameworks as we expand deeper into regulated digital health and medical-grade product capabilities. You will also play a critical role in strengthening WHOOP's design quality discipline, ensuring robust design controls, risk management, and design quality practices. You will shape the regulatory pathway for our next generation of health features, ensure compliance across global markets, and build systems that enable WHOOP to scale medical device development responsibly and efficiently.
This role is ideal for a seasoned RA/QA leader who thrives in fast-paced, cross-functional environments and is motivated by the opportunity to help define the future of WHOOP as a health technology company.
QUALIFICATIONS:
* Lead regulatory strategy for WHOOP's health features and regulated products from development through approval and lifecycle management.
* Oversee regulatory submissions including 510(k), De Novo, technical files, global registrations, providing strategic direction, final review, and cross-functional alignment.
* Serve as WHOOP's primary liaison with regulatory agencies and notified bodies.
* Interpret and communicate regulatory requirements to cross-functional teams, ensuring seamless integration throughout the development lifecycle.
* Oversee WHOOP's Quality Management System (QMS) to ensure compliance with FDA, ISO 13485, MDR, and other global regulatory frameworks.
* Provide leadership and oversight for Design Quality Engineers responsible for DHF maintenance, design reviews, risk management (ISO 14971), verification/validation strategy, and software change control processes.
* Lead internal and external audit readiness, including FDA inspections and notified body audits.
* Manage post-market surveillance and adverse event reporting.
* Review marketing and promotional materials for regulated and general wellness features to ensure compliance.
* Build, manage, and mentor a high-performing team.
* Monitor regulatory changes, evolving standards, and industry trends, advising leadership on implications and opportunities.
RESPONSIBILITIES:
* Bachelor's degree in life sciences, engineering, regulatory affairs, or a related field; advanced degree preferred.
* 8+ years of regulatory affairs experience in medical devices, digital health, wearables, or related fields.
* Proven experience leading successful FDA submissions (510(k), De Novo) and managing global regulatory approvals.
* Demonstrated success building or overseeing a Quality Management System, including experience with external audits.
* Deep understanding of software as a medical device (SaMD), cybersecurity considerations, post-market requirements, and applicable standards.
* Strong working knowledge of ISO 14971 risk management, including hazard analysis, FMEAs, risk/benefit justification, and integration of risk controls across hardware, firmware, and software.
* Experience overseeing post-market quality activities, including complaints, MDR/Vigilance assessments, field actions, and design updates based on post-market signals.
* Working knowledge of privacy and data regulations such as HIPAA and GDPR.
* Exceptional communication, leadership, and stakeholder management skills.
* Ability to thrive in a fast-paced, high-growth environment with evolving priorities.
* Experience navigating the boundary between general wellness and SaMD, including evaluating feature intent, regulatory risk, and appropriate evidence pathways.
It is strongly preferred that the candidate is able to work out of the WHOOP office located in Boston, MA.
Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success.
The U.S. base salary range for this full-time position is $220,000-$245,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements.
Learn more about WHOOP.
Regional Clinical Quality Program Manager of Perioperative Services
Homewood, AL jobs
Baptist Health Alabama Region Baptist Health is seeking a dedicated, experienced Regional Clinical Quality Program Manager to lead peri-operative quality initiatives across its five hospitals in Alabama. This regional role is instrumental in enhancing surgical safety, ensuring compliance with CMS surgical quality measures, and driving continuous improvement in patient outcomes. The Regional Clinical Quality Program Manager serves as a subject matter expert and member of the quality team. Their role includes leading, coordinating, and supporting quality activities and projects at a system or regional level. This position is limited to regional or corporate quality departments. Responsibilities
Region-Wide Quality Oversight: Monitor and evaluate surgical and peri-operative quality performance metrics across all Baptist Health hospitals in Alabama, ensuring alignment with CMS guidelines and internal benchmarks.
Surgical Safety Leadership: Champion best practices in peri-operative safety, including standardized protocols for pre-op, intra-op, and post-op care. Facilitate adoption of evidence-based tools such as surgical safety checklists and time-outs.
CMS Compliance & Reporting: Ensure accurate documentation and timely submission of surgical quality data to meet CMS requirements including IQR and eCQM measures as applicable, infection prevention (SSIs), and adverse event tracking.
Performance Improvement: Lead multidisciplinary reviews and root cause analyses in collaboration with quality and hospital leaders to identify region-wide trends and implement corrective actions. Develop and monitor action plans to achieve measurable improvements.
Education & Engagement: Provide training and support to peri-operative teams on regulatory standards, quality documentation, and continuous improvement strategies in collaboration with regulatory and professional development leaders.
Regional Collaboration: Serve as a strategic liaison among surgical departments, anesthesia, infection prevention, and quality teams across all five hospitals to foster a unified culture of safety and excellence.
Qualifications
Education/Training
Bachelor's degree.
Masters preferred
Licensure/Certification
Registered Nurse
Certification in healthcare quality and safety (e.g., CPHQ, CPPS) within one year of hire.
Experience
Seven (7) years' experience in acute care or other applicable healthcare settings. Five (5) of the seven (7) years MUST be in perioperative services and clinical quality improvement.
Strong knowledge of CMS surgical quality measures and regulatory compliance.
Ability to travel across Baptist Health facilities in Alabama as needed.
Auto-ApplyProvider Network Quality Strategy Program Manager
Boston, MA jobs
011230 CA-Provider Engagement & Performance
The Program Manager, in collaboration with the Sr Director of Delegation Partnerships and Performance, is responsible for advancing provider quality performance across CCA's contracted network, with a focus on value-based arrangements and network-wide engagement strategies.
The program manager is responsible for managing and implementing key population health and network quality initiatives to achieve high performance on CCA's Population Health goals; including Medicare Star measures, Medicaid-Medicare Plan withhold measures, quality performance metrics incorporated into other CCA contracts, health equity, Culturally and Linguistically Appropriate Services, Consumer Assessment of Healthcare Providers and Systems (CAHPS), and social determinants of health (SDOH) measures. The Program Manager will work collaboratively with our provider network and Quality teams to identify quality metrics that align contracting efforts for efficiency and effectives with alternative payment models. The Program
This role serves as a critical bridge between Provider Engagement, Network Performance, Analytics, Clinical and Quality Teams to drive improvement in clinical outcomes, health equity, and member and provider experience.
Supervision Exercised
No direct reports currently; however, one to three program consultants with future expansion.
Essential Duties & Responsibilities:
Provider Quality Performance and Value-Based Care
Lead implementation and monitoring of quality initiatives tied to value-based payment programs and contractual performance metrics.
Partner with Provider Engagement, Network, Clinical and Quality teams to evaluate provider performance, identify opportunities for improvement, and facilitate data-driven action plans.
Collaborate with Contracting, Quality Analytics, and Population Health to align provider quality measures with value-based contracts and incentive programs.
Translate quality performance data into actionable insights and communicate findings to provider partners to drive improvement.
Support the development and oversight of provider pay-for-performance programs, including metric tracking, financial reconciliation, and performance reporting.
Health Equity and CLAS Integration
Partner with the Health Equity team to incorporate CLAS (Culturally and Linguistically Appropriate Services) standards into provider education and engagement activities.
Lead or support the development and dissemination of provider-facing resources that advance equitable care delivery.
Coordinate provider training and communication initiatives focused on social drivers of health, cultural competence, and equity-focused performance improvement.
CAHPS Strategy and Performance
Oversee implementation of provider-focused initiatives that support CAHPS performance improvement.
Analyze CAHPS results to identify trends and collaborate with Provider Network, Clinical and Quality teams to address performance gaps.
Develop and disseminate provider education and best practices to improve member satisfaction with access, communication, and care coordination.
Track and report provider performance metrics related to CAHPS domains such as Getting Needed Care, Getting Care Quickly, Rating of Health Care, and Customer Service.
Collaborates with Communications to design provider materials and newsletters reinforcing CAHPS-related expectations and improvement goals.
Partners with network leadership to recognize high-performing providers and share improvement strategies.
Provider Education and Engagement
Manage the design, scheduling, and delivery of provider quality education, including webinars, learning sessions, and quality performance updates in collaboration with Quality team.
Develop materials and presentations that clearly communicate quality goals, contractual expectations, and best practices to the provider network.
Serve as a trusted liaison to provider partners, responding to quality-related inquiries and facilitating collaborative discussions on improvement opportunities.
Performance Reporting & Data Management
Partner with Quality Analytics and Business Intelligence to ensure timely, accurate, and meaningful quality performance reporting to internal teams and providers.
Monitor performance trends and support the creation of dashboards, summaries, and progress reports for internal and external audiences.
Maintain documentation, SOPs, and reporting schedules to support consistent quality operations.
Cross-Functional Collaboration & Strategic Support
Collaborate closely with Provider Engagement, Contracting, Quality, and Clinical to ensure alignment on provider quality goals.
Participate in cross-functional workgroups focused on quality improvement, network performance, and member and provider experience.
Support strategic initiatives that promote continuous improvement and operational efficiency across the provider network.
Working Conditions
Remote or hybrid working conditions. Position requires occasional travel in Massachusetts and the surrounding area.
Required Education:
Bachelor's degree in healthcare administration, public health, business or health care related field
Desired Education:
Master's degree
Certified Professional in Healthcare Quality (CPHQ) or equivalent certification
Required Experience:
5-7 years of experience in healthcare quality improvement, provider network performance and management, population health, or related area
Demonstrated experience interpreting and applying quality measures (HEDIS, CAHPS, HOS) and value-based contract performance metrics
Experience with Medicare Advantage, Medicaid; and dually eligible populations
Desired Experience
Experience managing or supporting pay-for-performance or value-based care programs.
Experience leading provider education or training sessions.
Exposure to health equity initiatives and/or CLAS standards integration in provider settings.
Required Knowledge, Skills & Abilities:
Strong understanding of provider quality performance frameworks and value-based care principles.
Working knowledge of claims data, quality measurement, and performance incentive methodologies.
Excellent verbal and written communication skills, including the ability to synthesize and present data effectively to providers and internal stakeholders.
Strong relationship management and interpersonal skills; ability to engage diverse provider partners diplomatically.
Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and comfort working with dashboards and analytics tools.
Proven project management skills and ability to manage multiple priorities and deadlines.
Self-directed, detail-oriented, and able to work effectively in a fast-paced, matrixed environment.
Desired Knowledge, Skills & Abilities:
Familiarity with quality analytics platforms, provider portals, or data visualization tools.
Working knowledge of health plan claims and payment policies, including provider reimbursement methodologies.
Experience applying CLAS standards or health equity frameworks within provider engagement or quality improvement initiatives.
Language(s)
English
Compensation Range/Target: $99,600 - $149,400
Commonwealth Care Alliance takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Auto-ApplyProvider Network Quality Strategy Program Manager
Boston, MA jobs
011230 CA-Provider Engagement & Performance The Program Manager, in collaboration with the Sr Director of Delegation Partnerships and Performance, is responsible for advancing provider quality performance across CCA's contracted network, with a focus on value-based arrangements and network-wide engagement strategies.
The program manager is responsible for managing and implementing key population health and network quality initiatives to achieve high performance on CCA's Population Health goals; including Medicare Star measures, Medicaid-Medicare Plan withhold measures, quality performance metrics incorporated into other CCA contracts, health equity, Culturally and Linguistically Appropriate Services, Consumer Assessment of Healthcare Providers and Systems (CAHPS), and social determinants of health (SDOH) measures. The Program Manager will work collaboratively with our provider network and Quality teams to identify quality metrics that align contracting efforts for efficiency and effectives with alternative payment models. The Program
This role serves as a critical bridge between Provider Engagement, Network Performance, Analytics, Clinical and Quality Teams to drive improvement in clinical outcomes, health equity, and member and provider experience.
**Supervision Exercised**
+ No direct reports currently; however, one to three program consultants with future expansion.
**Essential Duties & Responsibilities:**
**Provider Quality Performance and Value-Based Care**
+ Lead implementation and monitoring of quality initiatives tied to value-based payment programs and contractual performance metrics.
+ Partner with Provider Engagement, Network, Clinical and Quality teams to evaluate provider performance, identify opportunities for improvement, and facilitate data-driven action plans.
+ Collaborate with Contracting, Quality Analytics, and Population Health to align provider quality measures with value-based contracts and incentive programs.
+ Translate quality performance data into actionable insights and communicate findings to provider partners to drive improvement.
+ Support the development and oversight of provider pay-for-performance programs, including metric tracking, financial reconciliation, and performance reporting.
**Health Equity and CLAS Integration**
+ Partner with the Health Equity team to incorporate CLAS (Culturally and Linguistically Appropriate Services) standards into provider education and engagement activities.
+ Lead or support the development and dissemination of provider-facing resources that advance equitable care delivery.
+ Coordinate provider training and communication initiatives focused on social drivers of health, cultural competence, and equity-focused performance improvement.
**CAHPS Strategy and Performance**
+ Oversee implementation of provider-focused initiatives that support CAHPS performance improvement.
+ Analyze CAHPS results to identify trends and collaborate with Provider Network, Clinical and Quality teams to address performance gaps.
+ Develop and disseminate provider education and best practices to improve member satisfaction with access, communication, and care coordination.
+ Track and report provider performance metrics related to CAHPS domains such as Getting Needed Care, Getting Care Quickly, Rating of Health Care, and Customer Service.
+ Collaborates with Communications to design provider materials and newsletters reinforcing CAHPS-related expectations and improvement goals.
+ Partners with network leadership to recognize high-performing providers and share improvement strategies.
**Provider Education and Engagement**
+ Manage the design, scheduling, and delivery of provider quality education, including webinars, learning sessions, and quality performance updates in collaboration with Quality team.
+ Develop materials and presentations that clearly communicate quality goals, contractual expectations, and best practices to the provider network.
+ Serve as a trusted liaison to provider partners, responding to quality-related inquiries and facilitating collaborative discussions on improvement opportunities.
**Performance Reporting & Data Management**
+ Partner with Quality Analytics and Business Intelligence to ensure timely, accurate, and meaningful quality performance reporting to internal teams and providers.
+ Monitor performance trends and support the creation of dashboards, summaries, and progress reports for internal and external audiences.
+ Maintain documentation, SOPs, and reporting schedules to support consistent quality operations.
**Cross-Functional Collaboration & Strategic Support**
+ Collaborate closely with Provider Engagement, Contracting, Quality, and Clinical to ensure alignment on provider quality goals.
+ Participate in cross-functional workgroups focused on quality improvement, network performance, and member and provider experience.
+ Support strategic initiatives that promote continuous improvement and operational efficiency across the provider network.
**Working Conditions**
+ Remote or hybrid working conditions. Position requires occasional travel in Massachusetts and the surrounding area.
**Required Education** :
+ Bachelor's degree in healthcare administration, public health, business or health care related field
**Desired Education:**
+ Master's degree
+ Certified Professional in Healthcare Quality (CPHQ) or equivalent certification
**Required Experience:**
+ 5-7 years of experience in healthcare quality improvement, provider network performance and management, population health, or related area
+ Demonstrated experience interpreting and applying quality measures (HEDIS, CAHPS, HOS) and value-based contract performance metrics
+ Experience with Medicare Advantage, Medicaid; and dually eligible populations
**Desired Experience**
+ Experience managing or supporting pay-for-performance or value-based care programs.
+ Experience leading provider education or training sessions.
+ Exposure to health equity initiatives and/or CLAS standards integration in provider settings.
**Required Knowledge, Skills & Abilities:**
+ Strong understanding of provider quality performance frameworks and value-based care principles.
+ Working knowledge of claims data, quality measurement, and performance incentive methodologies.
+ Excellent verbal and written communication skills, including the ability to synthesize and present data effectively to providers and internal stakeholders.
+ Strong relationship management and interpersonal skills; ability to engage diverse provider partners diplomatically.
+ Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and comfort working with dashboards and analytics tools.
+ Proven project management skills and ability to manage multiple priorities and deadlines.
+ Self-directed, detail-oriented, and able to work effectively in a fast-paced, matrixed environment.
**Desired Knowledge, Skills & Abilities:**
+ Familiarity with quality analytics platforms, provider portals, or data visualization tools.
+ Working knowledge of health plan claims and payment policies, including provider reimbursement methodologies.
+ Experience applying CLAS standards or health equity frameworks within provider engagement or quality improvement initiatives.
**Language(s)**
+ English
**Compensation Range/Target: $99,600 - $149,400**
Commonwealth Care Alliance takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Please note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable). Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.
Manager, Quality and Manufacturing
Menlo Park, CA jobs
Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke - the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association's Innovators' Network and CVS Health Point Solutions Management platform. Visit ****************** for more information.
About the Role:
As Manager, Quality and Manufacturing, you will own both quality engineering and manufacturing engineering functions for our hardware products. You will ensure production readiness, product quality, process capability, and smooth issue resolution from prototype through mass production.
Reporting into our Senior Director, Product and Manufacturing Operations, you will collaborate closely with suppliers, engineering, program management, and operations teams. You will create the structure, tools, and processes that enable consistent, high-quality manufacturing outcomes.
Responsibilities
Validate manufacturing readiness for NPI builds, including tools, fixtures, process flow, and documentation
Partner with engineering teams on DFM and DFA reviews, qualification testing, and readiness milestones
Create and maintain quality control plans across IQC, IPQC, and OQC processes
Define and implement manufacturing process controls, test requirements, and build validation plan
Lead structured root cause analysis using 8D, 5 Why, and Fishbone methodologies
Drive corrective and preventive actions and verify long-term effectiveness
Conduct line audits, capability studies (Cp and Cpk), and SPC monitoring to assess process health
Monitor yields, reduce defects, and drive continuous improvement across production lines
Assess supplier capability and lead onsite production reviews and factory evaluations
Define incoming inspection criteria, sampling plans, and supplier quality alignment
Maintain detailed build documentation, quality dashboards, and audit reports
Qualifications
7+ years of experience in quality engineering, manufacturing engineering, or a related hardware-focused discipline
Hands-on experience with production lines, fixtures, test equipment, and hardware manufacturing processes
Strong understanding of quality systems including ISO 9001, ISO 13485, PFMEA, SPC, and Six Sigma
Proven experience leading root cause analysis and driving corrective actions
Experience working with contract manufacturers and suppliers, preferably in Asia
Strong analytical skills with the ability to interpret yield trends, SPC data, capability studies, and defect data
Excellent communication skills with the ability to present findings and recommendations
Experience supporting NPI builds and high-volume product ramp is preferred
Familiarity with reliability testing and environmental qualification is preferred
Knowledge of hardware system integration spanning mechanical and electrical components is preferred
Experience with DOE, process optimization, or Lean Manufacturing is preferred
Mandarin language proficiency is a plus
The US base salary range for this full-time position is $140,000.00 to $160,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.
Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.
Auto-ApplyRN Quality Program Manager - Oncology
Seattle, WA jobs
Quality Program Manager RN - Oncology @ Swedish First Hill Full time Day shift Fantastic benefits and compensation package offered by Providence that begin on your first day of employment. Join us, and find out how many ways we offer you the chance to focus on what really matters - our patients.
This role is responsible for regulatory compliance and quality standards in accordance with Foundation for the Accreditation of Cellular Therapy (FACT) guidelines. Under the direction of operational and clinical leadership, the Supervisor leads the compliance audits, corrective action process, and other quality and compliance activities designated in the Quality Management Plan and Audit Calendar.
+ Ensures compliance with FACT, CIBMTR, and other applicable agencies by continually engaging agencies around updates, identifying and updating internal SOPs to reflect changes, and coordinating and documenting education to necessary parties. Regularly reviews status of annual competency requirements, identifies avenues to assist in meeting requirements, and notifies participants of any deficiencies throughout the year.
+ Partners with IS, Best Practice, Clinical Transformation, analytics, patient engagement, patient safety, risk management and other teams to coordinate improvements in education, workflow, Epic, and other areas identified by project teams. Will participate in Quality Management Committee meetings/Transplant CPC meetings and collaborate with various clinical departments for planning, coordination, implementation, and monitoring of all quality management activities throughout the service line.
+ Manages the Quality Calendar and performs associated audits. Shares audit results with leadership, proposes and implements corrective action plans.
+ Participates in the design, creation, validation, analysis, and communication of clinical quality data as it related to organizational priorities in partnership with analytics and other relevant teams. Works closely with Data Managers to ensure data integrity and quarterly CPI requirements are met.
+ Supports the evaluation and continual improvement of quality and safety at Swedish, as represented by the quality management system and/or other standardized practices across the enterprise. Uses standardized principles (i.e., document vetting and control) and processes (i.e., internal audits, preventative/corrective action, risk reduction, action planning) as appropriate.
+ Remains current and knowledgeable about regulatory requirements and payor/government programs such as FACT and CIBMTR. References that information to design effective systems and processes and meets or exceeds those standards.
+ Creates project summaries and reports, leads project committees/workgroups, and provides presentations and other communications to local and system-wide groups/teams in partnership with division leadership as needed.
+ Participates thoughtfully and constructively in team meetings. Assists with onboarding of new team members.
+ Maintains minimum 10 hours of cellular therapy education.
Providence caregivers are not simply valued - they're invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
+ Bachelor's Degree Nursing; graduation from an accredited school.
+ Upon hire: Washington Registered Nurse License.
+ Upon request: Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request.
+ 3 years Direct patient care.
+ Experience with EHRs.
+ Experience developing clinical care policies, procedures and order sets.
Preferred Qualifications:
+ Master's Degree Healthcare.
+ 1 year Experience in a supervisory role; delegating nursing responsibilities to licensed and unlicensed personnel within a medical setting (ambulatory or acute).
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.
About Providence
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Requsition ID: 405697
Company: Swedish Jobs
Job Category: Clinical Quality
Job Function: Quality/Process Improvements
Job Schedule: Full time
Job Shift: Day
Career Track: Nursing
Department: 3901 SFH HEM ONCOLOGY
Address: WA Seattle 1221 Madison
Work Location: Swedish First Hill 1221 Madison-Seattle
Workplace Type: On-site
Pay Range: $57.86 - $89.83
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Auto-ApplyQuality Manager
Durham, NC jobs
Working at Freudenberg: We will wow your world!
Responsibilities:
Maintain & Elevate the QMS: Drive continuous improvement and ensure compliance with ISO 9001 and other industry certifications.
Own the Audit Process: Plan and execute internal audits, facilitate third-party and customer audits, and lead corrective actions with precision.
Run the Quality Lab: Oversee daily lab operations, including product testing, inspections, and equipment calibration.
Partner with Leadership: Report on QMS performance and improvement opportunities to senior management, influencing strategic decisions.
Keep Customers at the Heart: Promote customer requirements across the organization to ensure every product meets expectations
Qualifications:
Bachelor's degree in a relevant technical field (e.g., Engineering, Science) or equivalent experience
5+ years experience in a quality leadership or management role
Proven experience implementing and maintaining an ISO 9001 compliant QMS
Experience managing quality control in a manufacturing environment or testing laboratory
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Performance Materials LP (USA)
Auto-ApplyRisk Management Nurse/Quality Manager
Oklahoma City, OK jobs
Are you are a Nurse who is passionate about care, determined to improve residents' quality of life, and willing to demand excellence in the workplace? If so, we have great news for you! We are seeking to add a Quality Manager to our team!
Registered Nurses (RNs) and Licensed Practical Nurses (LPNs) are both encouraged to apply!
Responsibilities and Purpose
In nursing, there is a growing need to go beyond bedside care and to look more deeply at systemic opportunities to improve outcomes and quality of life. That is the focus of a Quality Manager:
Develop, implement and maintain a standardized quality management plan and program.
Establish and maintain tracking and monitoring systems for health care quality improvement activities.
Ensure high risk, high volume and unusual events are monitored concurrently and retrospectively as they occur.
Design and develop methodologies for preventive care and health care evaluations. Conduct preventive studies to evaluate the continuity and coordination of care and to assess the quality and utilization of health care services.
Coordinate all external programmatic oversight visits for contracted providers and ensures timely completion and follow up on corrective action plans.
Required Experience and Education
Current and unencumbered Oklahoma Registered Nurse (RN) OR Licensed Practical Nurse (LPN) License.
Up to date First Aid and CPR certification.
Ability to pass criminal background check.
Ability to pass Post Offer/Pre-Employment Screen (POPES).
Experience with EMR.
Experience with LTC, LTAC, Hospice, or Home Health.
Basic computer skills, including Microsoft Office.
Benefits
We offer competitive pay relative to experience. All full-time employees are eligible for benefits including:
Medical, Dental and Vision Insurance
401(k) with Company Match
Employee Assistance Program
Wage Advances via OnShift Wallet
Education Funds and Scholarships
Nurse Aide Training and Certification
Career Ladders- CNA, RN, and Beyond
Clinical Hours For College Students
CPR and IV Certifications
Employee Stock Ownership Plan (ESOP)
Earn Better With Us | Realize the Value of 100% Employee Ownership
We are 100% employee-owned by members of the community we serve through an Employee Stock Ownership Plan (ESOP). We can impact the total value of your compensation in 4 significant ways:
We pay future employee-owners competitive wages based on their experience and provide pathways for career advancement.
We allow you to access up to 50% of your net earned wages the following day when you need cash immediately.
We offer an 401(k) with matching so that you can begin wealth-building today
More remarkably, we create a future reward for every eligible team member at no cost so you can live comfortably when your working days are over.
Ownership inspires a rich culture of teamwork where your attention to detail, customer service mindset, pride, effort, and attitude contribute to a vision of superior satisfaction and quality outcomes for everyone entrusted to our care.
We are an Equal Opportunity Employer.
#IND4
Inpatient Quality Program Manager
Massachusetts jobs
A bit about this role:
The IP Quality Program Manager for Inpatient is a high-impact, hands-on leader responsible for driving clinical quality, regulatory compliance, and operational efficiency across the Utilization Management (UM) department.
This role combines advanced UM expertise, AI/LLM integration, and data-driven decision-making to transform clinical review, audit, and workflow operations. The Program Manager will oversee all Quality activities within the Inpatient Team, lead AI-powered audit initiatives, and ensure all IP processes meet Regulatory and CMS Regulations.
This is a fast-paced, high-change environment requiring someone who thrives on operational challenges, can manage multiple priorities simultaneously, and is comfortable leading innovation at the intersection of clinical operations and technology
Your Responsibilities and Impact will include:
Lead New Hire Onboarding & Development - Build and maintain standardized training, assess learning milestones, and provide targeted re-education to support progression into more complex clinical reviews.
Monitor & Improve OD Compliance - Partner with Compliance, A&G, and UM leadership to track OD timeliness, accuracy, and overturns; use insights to mitigate risk and drive continuous improvement.
Integrate CMS Regulatory Updates - Stay current on OD-related CMS changes and embed updates into SOPs, training materials, and clinical review practices; proactively re-educate staff.
Drive Clinical Decision Quality - Evaluate clinical decision-making for accuracy, consistency, and adherence to evidence-based criteria; use audits to identify trends and direct interventions.
Lead Remediation & Quality Improvement - Develop and deliver corrective action plans, workflow refinements, and policy updates based on error patterns or emerging risks.
Provide SME Guidance & Real-Time Coaching - Serve as a clinical and operational resource; support staff with real-time problem solving and reinforce best practices.
Deliver Ongoing Education & IRR - Conduct in-services, case studies, and cross-functional learning sessions; manage IRR reviews and implement training based on results; maintain a comprehensive learning library.
Maintain Clinical Tools & SOP Alignment - Curate job aids, decision tools, and supplemental materials; support annual SOP reviews to ensure accuracy, consistency, and compliance.
Support Team Operations & Cross-Functional Work - Participate in weekly assignment planning, team meetings, committees, workflow changes, and partner-department initiatives; respond to interdepartmental questions.
Advance AI/LLM Adoption in Clinical Practice - Utilize AI/LLM models to strengthen decision quality and predictive analytics; implement AI-driven tools; train staff on effective use of AI in clinical workflows.
Required skills and experience:
Strong clinical expertise with an unrestricted RN license and 5+ years of nursing experience, including at least 4 years in health plan Utilization Management; prior provider-side clinical experience preferred.
Demonstrated leadership, collaboration, and coaching abilities, with experience training or teaching nurses/clinicians in complex clinical and regulatory topics.
Advanced analytical, strategic thinking, and problem-solving skills, with the ability to navigate complexity and balance multiple priorities in a fast-paced or startup environment.
In-depth knowledge of Medicare Advantage, CMS guidelines, and regulations governing claims, appeals, and grievances, with proven ability to apply compliance requirements in daily operations.
Experience with AI/LLM technologies, including applying AI tools to clinical decision-making, operational workflows, or reviewer support.
Member- and colleague-centric mindset, demonstrating empathy, service orientation, and commitment to high-quality, compliant care delivery.
Desired skills and experience:
Certified InterQual Trainer and/or Certified Coder
#LI-DS1
#LI-Remote
Salary Range: $80,000-$120,000 / year
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....
*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Healthcare equality is at the center of Devoted's mission to treat our members like family. We are committed to a diverse and vibrant workforce.
At Devoted Health, we're on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That's why we're gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company - one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted's Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Auto-ApplyQuality Manager
Asheville, NC jobs
Working at Freudenberg: We will wow your world!
Responsibilities:
Maintain & Elevate the QMS: Drive continuous improvement and ensure compliance with ISO 9001 and other industry certifications.
Own the Audit Process: Plan and execute internal audits, facilitate third-party and customer audits, and lead corrective actions with precision.
Run the Quality Lab: Oversee daily lab operations, including product testing, inspections, and equipment calibration.
Partner with Leadership: Report on QMS performance and improvement opportunities to senior management, influencing strategic decisions.
Keep Customers at the Heart: Promote customer requirements across the organization to ensure every product meets expectations
Qualifications:
Bachelor's degree in a relevant technical field (e.g., Engineering, Science) or equivalent experience
5+ years experience in a quality leadership or management role
Proven experience implementing and maintaining an ISO 9001 compliant QMS
Experience managing quality control in a manufacturing environment or testing laboratory
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Performance Materials LP (USA)
Auto-ApplySubmit your resume for future Manufacturing and Quality roles located in RTP, NC
Durham, NC jobs
Beam Therapeutics is a biotechnology company committed to establishing the leading, fully integrated platform for precision genetic medicines. To achieve this vision, Beam has assembled a platform with integrated gene editing, delivery and internal manufacturing capabilities. Beam's suite of gene editing technologies is anchored by base editing, a proprietary technology that is designed to enable precise, predictable and efficient single base changes, at targeted genomic sequences, without making double-stranded breaks in the DNA. This has the potential to enable a wide range of therapeutic editing strategies that Beam is using to advance a diversified portfolio of base editing programs. Beam is a values-driven organization committed to its people, cutting-edge science, and a vision of providing life-long cures to patients suffering from serious diseases.
Beam is preparing to open a state-of-the-art Manufacturing facility located on Davis Drive in RTP, NC and will be looking for Manufacturing and Quality professionals to join our team! Please submit your resume here to be considered for positions that we will be opening in Q4 2022 and throughout 2023. We are looking for fearless innovators who are passionate about helping patients and looking to join a collaborative environment where you will be able to have a direct impact on getting our facility up and running.
Manager, Quality & Value-Based Programs
Nashville, TN jobs
Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
The Manager, Quality and Value-Based Programs leads cross-functional efforts to drive innovative, efficient, and patient-centered care delivery through the integration of quality improvement, regulatory compliance, and value-based care initiatives. This role collaborates across departments and with executive leadership to develop, implement, and optimize best-practice models that support care transformation, regulatory reporting, and strategic program outcomes.
ESSENTIAL FUNCTIONS:
* Works in a collaborative, cross-departmental fashion to facilitate patient-centric care that is innovative, efficient, scalable, patient-safety focused and of high quality.
* Works as part of a cross-functional team to establish methods for design, development, and implementation of care transformation activities, care management applications/systems, and regulatory/outcomes reporting.
* Builds and leads effective strategies to support the effective delivery and management of key projects.
* Responsible for integration and implementation of best practice models that support VBC, Quality, and Regulatory programs.
* Collaborates with leaders within the organization to develop strategic plans/approaches for achieving specific program goals.
* Develops, implements, and maintains tracking methods to monitor progress related to identified key outcomes continually.
* Proactively provides strategic consultation and coordination for the prioritization of major areas of opportunity, incorporating both internal best practices as well as external developments.
* Evaluates VBC and Regulatory program changes and impact on program service delivery or model design suggesting modifications as needed to ensure successful patient outcomes as well as meet organizational financial goals/targets.
* Works closely with executives and directors to develop and implement standard processes and procedures that assure readiness and achieve initiative(s) success.
* Leads the identification and oversight of standard data collection, analysis, reporting and monitoring of essential operational and clinical areas of focus related regulatory issues and recommends methods for process improvement based on performance results. Creates a durable infrastructure model and tools for continuous improvement.
* Serves as the organizational expert for regulations, rules, and best practices regarding regulatory requirements.
* Works in collaboration with CAO, CMO, Executive/Director Leadership, Compliance Office and Physician Leadership teams to develop specific program goals and infrastructure to align with organizational goals.
* Manages programs through creating project plans, management tools, and reporting capabilities.
* Develops and initiates a plan to educate departments on relevant regulatory program requirements.
* Creates and evaluates policies and procedures as they relate to federal, state, and local regulations as well as regulations regarding organization accreditations.
* Assists in organization-wide accreditation application and renewal processes.
* Identifies potential regulatory adherence risks and develop strategies to mitigate them.
* QPP portal management and annual MIPS reporting.
EDUCATION & EXPERIENCE:
* Bachelor's degree required.
* Master's degree in relevant field preferred.
* Registered Nurse with Oncology experience preferred.
* QPP/MIPS reporting experience required.
* Certification in Oncology Nursing or Quality Management preferred if Registered nurse or obtain within one year of hire date.
* If Non-RN, Quality Management certification preferred, or obtain within one year of hire date.
* Minimum of 3 years management experience in healthcare setting or 3 years Quality Management experience with Quality Management Certification.
* Strong organizational and communication skills are essential.
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