Freshdesk jobs in Denver, CO

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place! We are constantly looking for smart, passionate individuals dedicated to creating great products, designing exceptional experiences, building scalable platforms, and delighting customers. We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on our Enterprise business. If you have strong analytical skills and a methodical approach to problem-solving, we want to hear from you. If you're a confident speaker who can communicate effectively with diverse audiences, we want to hear from you. If you thrive in a fast-paced, high-growth work environment, then we definitely want to hear from you. Reach out to us, and let's chat! As a Lead Solution Engineer, your primary responsibilities include: * Collaborating with our Enterprise customers to identify and address their most critical business challenges. * Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals. * Gathering requirements effectively to clearly define customer problems. * Building and presenting compelling demonstrations of Freshworks products. * Articulating the value of Freshworks solutions to a variety of audiences. * Embracing lifelong learning and continuously developing your skills. * Evangelizing the refreshing user experience offered by the Freshworks platform. Qualifications * 6-8 years of Solution Engineering experience. * Excellent soft skills and presentation abilities; you will rely on these daily! * Proven capability to work on cross-functional teams to address business and technical challenges. * Strong verbal, written, presentation, and interpersonal communication skills. * Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly. * Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply. * A Bachelor's degree is preferred but not required. * Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred. Additional Information The annual base salary range for this position is $135,000 - $195,000 USD. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to: Foster a culture of innovative and out of the box thinking: We fundamentally understand that each employee has something unique to offer to the organization. We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it's all about thinking of new ideas and getting good feedback. Invest in our Resources Employees are essential, their physical and mental well-being are pivotal to the growth of our organization. Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company. Provide solutions that are in the best interest of the customer and improve their strategic posture We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete. We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered. Give thoughtful considerations to our actions and their affects We give thoughtful consideration to each other's differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions. Sharp Solutions, Inc has an immediate need for a Customer Service Representative for a new contract Task Order for the United States Geological Survey. This is not a sales position. The successful candidate will be able to provide support to complete orders, check status of orders, find appropriate products based on customer needs, research and document return issues and provide return instructions, and other customer service type issues. Calls that cannot be handled by the call center will be transferred to an appropriate representative. Additionally, orders and questions will be processed by fax and email communication. This is a full-time position located in Lakewood, CO. Roles and responsibilities include: JOB RESPONSIBILITIES Staff will provide USGS Online Support. Public and business partners make contact through phone, email, and fax to get sales support for USGS products and Park Passes. This support includes inputting orders, answering questions about making orders, tracking orders, research and document return issues and provide return instructions, and other sales type questions. Technicians working Online Sales support are expected to be knowledgeable in USGS products and provide immediate support to customers. Provide Call Center and Customer Service support for the Product Sales and Park Pass Program. The call center will receive calls on three different call queues. Park Passes, Order Enter (Map Sales), and Business Partners. Support will be provided to complete orders, check status of orders, find appropriate products based on customer needs, research and document return issues and provide return instructions, and other sales or customer service type issues. Calls/Chats that cannot be handled by the call center will be transferred to an appropriate representative. Additionally, orders and questions will be processed by fax and email. Routine Duties/Job Requirements: High school or general equivalency diploma 1-2 years' Experience in customer service Proficient with computers and software such as Microsoft Office Excellent written and verbal communication abilities and interpersonal skills Exemplary customer service skills Online Chat using USGS chat tools Ability to use tools and reports from the inventory system to answer customer questions. Reports include open orders, credit blocks, open deliveries, incomplete orders, and open invoices. Ability to handle demanding customers with patience and professionalism Able to thrive in a fast-paced environment. As time permits, Staff can help with other activities including processing Park Pass requests that were mailed in through the United States Postal Service (USPS) Salary and Benefits 42k Based on years of experience and qualifications. This position includes health care, retirement benefits, Company paid time and vacation days, as well as 11 paid Government holidays. SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate: A recruiter validates the candidates' experience and skill sets against our client's position. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location. Job Description · Maintains staff by helping with recruiting, selecting, orienting and training employees · Maintains safe and healthy work environment by enforcing organization standards, adhering to Human Resources policies · Manage a team of call center agents · Manage the work procedures, prepares work schedules and workflows · Manage by walking around and being visible to answer questions · Take calls that the agents can't handle and be available when an agent appears to need assistance · Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc · Motivate and encourage agents through positive communication and feedback · Monitors client calls to observe employee demeanor, technical accuracy and conformity to policies · Help create knowledge documents and provide assistance to the development of on line help for PEAK · Create and maintain the metrics for the call center and ticketing system Qualifications · Minimum of 3 years of Supervisor Experience of a call center · Minimum of 3 years of time management · Minimum of 3 years of customer service focus · Have good phone skills, listening, verbal communication · Experience using IVR/ACD (Five9, Cisco, etc) · Experience in using a customer relation database such as Salesforce · Understanding of a government environment and data governance · Proficiency in Spanish is highly desired Additional Information All your information will be kept confidential according to EEO guidelines.

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame Job Description: Need ServiceNow analyst for VISA at Denver location for analyst skills Job Duties/ responsibilities: Working with business users Requirement gathering Working independently Required Skills: ServiceNow Analyst ServiceNow experience ITSM experience Qualifications ServiceNow Analyst ServiceNow experience ITSM experience Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionSSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to: Foster a culture of innovative and out of the box thinking: We fundamentally understand that each employee has something unique to offer to the organization. We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it's all about thinking of new ideas and getting good feedback. Invest in our Resources Employees are essential, their physical and mental well-being are pivotal to the growth of our organization. Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company. Provide solutions that are in the best interest of the customer and improve their strategic posture We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete. We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered. Give thoughtful considerations to our actions and their affects We give thoughtful consideration to each other's differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions. Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location. JOB RESPONSIBILITIES Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI (************************** best practices and established procedures and processes. Every customer contact will either generate a new Service Request or will be documented in an existing Service Request. Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate. Routine Duties/Job Requirements: • Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale. • Manage service request queues for all support teams • Tracking calls and service requests including answering phone within 30 seconds 90% of the time • Troubleshooting of incidents and problems • Identifying and documenting problem solution(s) • Following the Knowledge Centered Support (KCS) methodology • Following Total Contact Ownership methodology • Communicating with good customer service skills • Placing/Tracking trouble calls to other service providers • Creating, modifying, or deactivating user accounts • Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system. • Respond to all assigned calls and messages in order or urgency and time received. Close out assigned calls within a specified time frame and follow up with customers to ensure customer is 100% satisfied. Qualifications 1 year of help desk support experience Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive Strong written and oral communication skills and ability to talk to anyone across an organization. Analytical skills and be a creative self-starter with the ability to work both independently and as a team player Salary and Benefits 26-32k Based on years of experience and qualifications. This position includes health care, retirement benefits, Company paid time and vacation days, as well as paid Government holidays. SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

· This position provides Service Desk support for OIT services. This position provides Tier I and Tier II support for customers at identified agencies by analyzing, diagnosing and resolving software and hardware issues associated with desktop computers and mobile computing devices (laptops, network and local printers, smart phones, tablets). · Resolving or escalating user problems associated with enterprise-level services and applications. · Develops knowledge based documents relating to the specialty area to provide training and troubleshooting guidance to fellow IT support staff, and other stakeholders as necessary. Primary Job Duties: · Tier I & II Support- Provides Tier 1 and Tier II support for a wide range of service offerings, products and applications including mainframe, voice and desktop support. · Effectively and efficiently resolves incoming Tier 1 and Tier II support calls. · Manages escalations for Tier II & III support when necessary. Installs, maintains and supports computer software on desktop computers following defined procedures, processes, and methods. · Analyzes, diagnoses and resolves problems associated with operating systems, passwords, networking, wireless, VPN, hardwire connections and access to business applications. · In some cases, determines that the problem must be referred to a different specialist outside the Section due to the nature of the problem. Communication Management- Uses documented processes and procedures to manage outages (emergency and planned) and informational notifications related to OIT services. · Ensures that notifications are sent, and status updates are provided throughout the outage per established procedures. · Ensures that all tickets opened related to the outage are linked to the master outage ticket in the incident management system. · Escalates large scale incidents, and liaisons with other OIT functional groups and stakeholders as necessary. · Ensures service level agreements and OIT policies are followed. Ensures planned outage notifications meet the Change Advisory Board (CAB) standards. Incident Management System- Uses the Department's incident management system to coordinate all incidents reported and service requests made to the organization through the Service Desk. · Ensures all calls are correctly recorded, classified, assigned the correct priority and urgency, and routed to the correct stakeholders. · Serves as initial, and ongoing single point of contact for the incident in compliment of status updates provided by MIM. · Monitors the ticket status and provides updates to supervisor when service level agreement is not met. Organizational Evolution & Process Improvement- Participate in team meetings, work sessions, and organizational improvement activities. Share information and ideas, communicate constructively about issues and problems, and help to build a teamwork culture. · Read technical books or articles; attend classes, seminars and forums; and participate in educational events to stay abreast of appropriate new technologies and changes in best practices. · Share new information with other team members. Customer Service- Provide customer services skills: Oral communication to provide ticket status information to end users upon request by querying the ticket management system. · Answer customer questions related to OIT policy and procedures. Explain Service Desk functions and process to end users. · Written communication to document problems or issues and steps taken to resolve incidents. Call control to positively turn all calls toward higher levels of customer satisfaction. Self- awareness to be able to maintain a neutral approach to any contact. Additional Information All your information will be kept confidential according to EEO guidelines.

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate: A recruiter validates the candidates' experience and skill sets against our client's position. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location. Job Description The Client Information Technology Identity and Access Management (IAM) work unit is responsible for how users within an organization are given an identity - and how it is protected, including saving critical applications, data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization. This Manager, of Identity & Access Management is implementing an Identity Management System and needs a Project/Program Manager to help assist with the implementation. The PM will be responsible for the following: · Single point of contact and accountability for successful delivery of the Services. · Maintain focus on time, cost and scope. · Coordinate and facilitate kick-off, status, deliverable review and closeout meetings. · Establish and manage the Services schedule, communications and status reporting. · Provide up to one status call and brief status report per week. · Identify, monitor and manage Services risk, issues and escalations. · Facilitate change management as needed. · Confirm the Services delivered are in accordance with the SOW. · Obtain deliverable and Services completion acceptance from Customer. · Up to one deliverable review or phase completion call per week. · Monitor the Services budget and invoices. · Manage the Customer relationship. · Track and status progress against milestones (if milestones are noted within SOW). · All Project management activities will be conducted remotely. Qualifications Communication skills both verbal and written Consolidation planning and management Identity Management - Previous experience managing projects for Identity Management implementation preferred. 6months-1 years Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Sharp Solutions, Inc. has an immediate opening for a Customer Service Representative - Lead to support a new Task Order with the United States Geological Survey (USGS). This is not a sales position. The ideal candidate will possess strong customer service skills and demonstrated leadership experience, capable of managing a team while providing high-quality service to USGS customers and partners. Position Overview The Lead Customer Service Representative will provide oversight and hands-on support for customer service operations handling orders, inquiries, and issue resolution related to USGS products and Park Passes. The role includes managing a team of customer service representatives, ensuring service excellence, and assisting with escalated issues that require advanced knowledge or problem-solving. This is a full-time, on-site position located in Lakewood, CO. Key Responsibilities Provide USGS Online Support for public and business partners via phone, email, chat, and fax to assist with orders, product information, order tracking, and return processing. Lead and supervise a team of 6 or more customer service representatives, ensuring consistent quality and performance. Manage day-to-day call center operations for multiple call queues, including Park Passes, Order Entry (Map Sales), and Business Partners. Ensure timely and accurate order processing, issue resolution, and escalation of calls/chats as needed. Train, coach, and mentor staff in customer service best practices and system use. Review reports and system data to support customer inquiries and improve service efficiency (e.g., open orders, credit blocks, deliveries, incomplete orders, invoices). Provide guidance on handling demanding or escalated customers with professionalism and patience. Support additional administrative or mail-based Park Pass processing activities as time permits. Required Qualifications High School Diploma or GED required; college coursework preferred. 1-2 years of customer service experience. Minimum of 3 years of leadership experience, including management of teams of 6 or more employees. Strong proficiency with Microsoft Office and standard business software applications. Excellent written and verbal communication and interpersonal skills. Demonstrated ability to thrive in a fast-paced, high-volume environment. Strong organizational skills and attention to detail. Experience with online chat and call center tools preferred. Compensation & Benefits Salary: $45,000 - $50,000 annually (based on experience and qualifications) Benefits include: Health care coverage Retirement plan participation Paid time off and vacation days 11 paid Federal holidays Company-paid leave benefits

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate: A recruiter validates the candidates' experience and skill sets against our client's position. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location. Job Description This is a great opportunity for experienced IP/MPLS Network Engineer to design, configure, provision and support State of Colorado Public Safety Microwave and DTR customer network from build to deployment (voice, data, video traffic and cloud). Candidates should have experience around MPLS/VRFs and BGP within in an ISP / Telecom's provider environment. Responsibilities: · Design/implement IP/MPLS network Microwave backhaul transport systems to support voice, data, video traffic with IP Telephony and Products over the VMware cloud. · Support Microwave IP transport systems critical data payloads used for RF signaling of Aviat and Motorola Radio and switch environments. · Support and troubleshooting a mix of networking technologies including MPLS, VRF and BGP working within in an ISP / Telecoms service provider environment · Design and implementation of peering IP networks using BGP and MPLS, interior routing protocols. · Architect networks for new services, identify areas of improvement, and develop/implement acceptance testing plans. · Configuration, provisioning and deploy designed network solutions from build to deployment within IP Routing, MPLS / BGP environment. · Experience in dynamic protocols including OSPF and BGP. · Experience configuring and deploying Coriant (Tellabs), Cisco, Juniper and Avait CTR routers, switches and firewalls in an MPLS network environment. · Determine network equipment needed to meet specified requirements. · Complete and maintain network topology documents, design and diagrams in google drive share folder, network inventory is current. · Embrace Agency's goals and strategy in alignment with KPI's and provide metrics. · Maintain and implement network firewalls, manage security access to protect the network from intentional and accidental abuse, unauthorized access, and any communication loss. · Work closely with NOC and Field Technicians on 1st/2nd/3rd line troubleshooting in support of the customer on network faults and developing product turn-up processes. · Ensure minimal downtime/outage with quick workarounds, troubleshooting, and correcting fault conditions. · Respond to support calls and escalations of customer issues on a 24/7 basis as required. · Script programs to automate configuration/provisioning of services. · Design routines health tests that run diagnostic scans and report/notify of system alarms. · Provide training and mentoring to other team members. · Develop and support procedures for ensuring network survivability and disaster recovery. Qualifications · Strong hands-on IP/MPLS Network Planning, Designing and Operations experience with a good reference from previous employment · Service provider environment - Core, Edge, Border, Access and Aggregation routing and switching with voice and data peering. · Attention to the details with great communications skills to interact/articulate in a professional manner. · Peering IXC's, NMS/OSS, DDoS monitoring and mitigation. · Usage of TACACS+, AAA services. · Design and deploy VMware cloud environment, Linux OS. · Network Protocols and OSI models (TCP, UDP, VLAN, MPLS). · Standard best practices for network development and design. · Networking, IP Telephony and VoIP terminology. · Knowledge of SIP/RTP/TLS/SRTP/ENUM/DNS. · Wireshark, PCAP applications, SPLUNK. · Elastic Logging systems. · Coriant (Tellabs), Aviat CTR, Cisco, Juniper (JUNOS). · Certification preferred: CCNP, CCIE, JNCIE, or CCDE with SP tracks. Additional Information All your information will be kept confidential according to EEO guidelines.

IT Project Coordinator Job Description: · Coordinates all IT projects and ensures company resources are utilized appropriately. · Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems. · Identifies and analyzes systems requirements and defines project scope, requirements, and deliverable. Coordinates project activities and ensures all project phases are documented appropriately. · Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. · A degree of creativity and latitude is required. Qualifications · Requires a bachelor's degree and at least 5 years of experience in the field or in a related area. Additional Information All your information will be kept confidential according to EEO guidelines.

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame Job Description: Need ServiceNow analyst for VISA at Denver location for analyst skills Job Duties/ responsibilities: Working with business users Requirement gathering Working independently Required Skills: ServiceNow Analyst ServiceNow experience ITSM experience Qualifications ServiceNow Analyst ServiceNow experience ITSM experience Additional Information All your information will be kept confidential according to EEO guidelines.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, we're reimagining how employees experience work. As a leader in AI-first Employee Experience software, our intuitive ITSM, ITAM, ITOM, and ESM platform empowers organizations to deliver exceptional service with ease and confidence. We believe that innovation thrives in an environment where everyone feels supported, included, and inspired. If you're passionate about solving real-world problems, making meaningful contributions, and growing with a team that values diverse perspectives - you belong here. About the Role: Senior Solution Engineer We're looking for collaborative, customer-focused Solution Engineers to join our growing GTM team in North America. This role is a great fit for someone who thrives in dynamic environments, enjoys solving complex problems, and loves bringing people together through great communication. You'll be at the heart of our customer engagements - helping enterprise organizations uncover business challenges and discover how Freshworks can make a real difference. What You'll Do: Partner with mid-market customers to understand their unique goals and challenges Collaborate closely with sales to lead discovery calls and showcase tailored product demonstrations Translate customer needs into thoughtful solutions that demonstrate our platform's value Create engaging, audience-appropriate presentations that simplify complex ideas Be a trusted advisor - bringing empathy, clarity, and insight into every interaction Stay curious, embrace learning, and grow your expertise alongside a supportive team Qualifications What You'll Bring: 3-5 years of experience in Solution Engineering A passion for clear communication and strong interpersonal skills - you'll use these every day! Experience working across teams to solve both business and technical problems Confidence in presenting to varied audiences, from technical teams to executive stakeholders Excellent time management in a fast-moving environment - balancing multiple priorities with grace A drive to take initiative, follow through, and make a tangible impact Preferred (but not required): A Bachelor's degree Knowledge of ITSM platforms Work Location: We value connection and collaboration. This role requires in-office work at least 3 days per week in one of our U.S. locations: San Mateo, CA Boston, MA Denver, CO Bellevue, WA Note: We are currently not offering fully remote roles for this position. Why Freshworks? We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. Additional Information The annual base salary range for this position is $102,000 - $146,000 Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Freshworks is seeking a high-impact Partner Marketing Manager to drive growth across our Americas channel ecosystem, spanning resellers, VARs, and distributors in North America (US) and LATAM (Brazil, Mexico, Subtropical South America). This role serves as the GTM engine behind our partner-led growth, accelerating pipeline through targeted co-marketing programs, strategic field activations and scalable partner enablement. You'll work directly with influential distributors and high-growth VAR partners to expand Freshworks' reach, strengthen brand presence and amplify sales momentum across diverse markets. We're looking for a marketer who can think strategically, execute flawlessly, operate across cultures and serve as the connective tissue between Sales, Channel and Marketing. Please note: This is a hybrid role that will be based in Denver, CO and requires an in-office presence three days per week (Tuesday - Thursday). Build joint marketing plans with key distributors, top resellers and strategic VARs to drive MQCs, SAOs and pipeline. Develop localized GTM motions for NA & LATAM markets (Brazil, Mexico, Subtropical South America), tailor messaging and adapt program assets. Ability to advise or execute high-impact co-marketing programs: webinars, roundtables, digital campaigns, partner-led events and industry sponsorships. Drive through-partner marketing using campaign-in-a-box assets, content syndication and distributor-led amplification. Manage MDF planning, approvals, and ROI, ensuring investments ladder into the regional revenue plan. Collaborate with Channel Sales leaders to ensure cohesive field execution and shared goals. Nurture partner advocacy by identifying and showcasing case studies, customer wins and co-selling success. Track and report performance metrics across MQCs, SAOs, events and pipeline contribution by partner type. Participate and represent partner marketing in quarterly business reviews with key reseller, VAR and distributor leaders. Maintain operational rigor across program calendars, partner communications and system updates (SFDC). Collaborate with cross-functional teams such as Sales, Partnerships, Product, Product Marketing, Field Marketing, & Customer Advocacy to ensure partners' visibility in the Freshworks ecosystem & vice versa. Qualifications 6-8 years of experience in a Partner marketing role, such as channels, Resellers, Tech (ISV), and SI partnerships. Experience in marketing Technology and SaaS businesses will be a bonus Ability to bring multiple teams together to drive co-marketing campaigns Creative thinking, self-driven & having a customer-centric mindset Possess strong project management and organizational skills, demonstrating the ability to prioritize tasks effectively, consistently meet deadlines and adeptly manage multiple projects simultaneously Possess strong analytical & problem-solving skills, should be data & ROI driven Possess a wealth of knowledge in CRM systems, marketing automation platforms, and various tools for effective planning & execution of marketing campaigns. Additional Information Please note: This is a hybrid role that will be based in Denver, CO and requires an in-office presence three days per week (Tuesday - Thursday). The annual base salary range for this position is $109,100 - $156,860 USD. This role is also eligible for a target bonus. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

· This position provides Service Desk support for OIT services. This position provides Tier I and Tier II support for customers at identified agencies by analyzing, diagnosing and resolving software and hardware issues associated with desktop computers and mobile computing devices (laptops, network and local printers, smart phones, tablets). · Resolving or escalating user problems associated with enterprise-level services and applications. · Develops knowledge based documents relating to the specialty area to provide training and troubleshooting guidance to fellow IT support staff, and other stakeholders as necessary. Primary Job Duties: · Tier I & II Support- Provides Tier 1 and Tier II support for a wide range of service offerings, products and applications including mainframe, voice and desktop support. · Effectively and efficiently resolves incoming Tier 1 and Tier II support calls. · Manages escalations for Tier II & III support when necessary. Installs, maintains and supports computer software on desktop computers following defined procedures, processes, and methods. · Analyzes, diagnoses and resolves problems associated with operating systems, passwords, networking, wireless, VPN, hardwire connections and access to business applications. · In some cases, determines that the problem must be referred to a different specialist outside the Section due to the nature of the problem. Communication Management - Uses documented processes and procedures to manage outages (emergency and planned) and informational notifications related to OIT services. · Ensures that notifications are sent, and status updates are provided throughout the outage per established procedures. · Ensures that all tickets opened related to the outage are linked to the master outage ticket in the incident management system. · Escalates large scale incidents, and liaisons with other OIT functional groups and stakeholders as necessary. · Ensures service level agreements and OIT policies are followed. Ensures planned outage notifications meet the Change Advisory Board (CAB) standards. Incident Management System - Uses the Department's incident management system to coordinate all incidents reported and service requests made to the organization through the Service Desk. · Ensures all calls are correctly recorded, classified, assigned the correct priority and urgency, and routed to the correct stakeholders. · Serves as initial, and ongoing single point of contact for the incident in compliment of status updates provided by MIM. · Monitors the ticket status and provides updates to supervisor when service level agreement is not met. Organizational Evolution & Process Improvement - Participate in team meetings, work sessions, and organizational improvement activities. Share information and ideas, communicate constructively about issues and problems, and help to build a teamwork culture. · Read technical books or articles; attend classes, seminars and forums; and participate in educational events to stay abreast of appropriate new technologies and changes in best practices. · Share new information with other team members. Customer Service - Provide customer services skills: Oral communication to provide ticket status information to end users upon request by querying the ticket management system. · Answer customer questions related to OIT policy and procedures. Explain Service Desk functions and process to end users. · Written communication to document problems or issues and steps taken to resolve incidents. Call control to positively turn all calls toward higher levels of customer satisfaction. Self- awareness to be able to maintain a neutral approach to any contact. Additional Information All your information will be kept confidential according to EEO guidelines.

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually . We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate: A recruiter validates the candidates' experience and skill sets against our client's position. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location. Job Description · Maintains staff by helping with recruiting, selecting, orienting and training employees · Maintains safe and healthy work environment by enforcing organization standards, adhering to Human Resources policies · Manage a team of call center agents · Manage the work procedures, prepares work schedules and workflows · Manage by walking around and being visible to answer questions · Take calls that the agents can't handle and be available when an agent appears to need assistance · Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc · Motivate and encourage agents through positive communication and feedback · Monitors client calls to observe employee demeanor, technical accuracy and conformity to policies · Help create knowledge documents and provide assistance to the development of on line help for PEAK · Create and maintain the metrics for the call center and ticketing system Qualifications · Minimum of 3 years of Supervisor Experience of a call center · Minimum of 3 years of time management · Minimum of 3 years of customer service focus · Have good phone skills, listening, verbal communication · Experience using IVR/ACD (Five9, Cisco, etc) · Experience in using a customer relation database such as Salesforce · Understanding of a government environment and data governance · Proficiency in Spanish is highly desired Additional Information All your information will be kept confidential according to EEO guidelines.

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually . We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate: A recruiter validates the candidates' experience and skill sets against our client's position. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location. Job Description The Client Information Technology Identity and Access Management (IAM) work unit is responsible for how users within an organization are given an identity - and how it is protected, including saving critical applications, data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization. This Manager, of Identity & Access Management is implementing an Identity Management System and needs a Project/Program Manager to help assist with the implementation. The PM will be responsible for the following: · Single point of contact and accountability for successful delivery of the Services. · Maintain focus on time, cost and scope. · Coordinate and facilitate kick-off, status, deliverable review and closeout meetings. · Establish and manage the Services schedule, communications and status reporting. · Provide up to one status call and brief status report per week. · Identify, monitor and manage Services risk, issues and escalations. · Facilitate change management as needed. · Confirm the Services delivered are in accordance with the SOW. · Obtain deliverable and Services completion acceptance from Customer. · Up to one deliverable review or phase completion call per week. · Monitor the Services budget and invoices. · Manage the Customer relationship. · Track and status progress against milestones (if milestones are noted within SOW). · All Project management activities will be conducted remotely. Qualifications Communication skills both verbal and written Consolidation planning and management Identity Management - Previous experience managing projects for Identity Management implementation preferred. 6months-1 years Additional Information All your information will be kept confidential according to EEO guidelines.

SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to: Foster a culture of innovative and out of the box thinking: We fundamentally understand that each employee has something unique to offer to the organization. We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it's all about thinking of new ideas and getting good feedback. Invest in our Resources Employees are essential, their physical and mental well-being are pivotal to the growth of our organization. Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company. Provide solutions that are in the best interest of the customer and improve their strategic posture We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete. We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered. Give thoughtful considerations to our actions and their affects We give thoughtful consideration to each other's differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions. Sharp Solutions, Inc. has an immediate opening for a Customer Service Representative - Lead to support a new Task Order with the United States Geological Survey (USGS). This is not a sales position. The ideal candidate will possess strong customer service skills and demonstrated leadership experience, capable of managing a team while providing high-quality service to USGS customers and partners. Position Overview The Lead Customer Service Representative will provide oversight and hands-on support for customer service operations handling orders, inquiries, and issue resolution related to USGS products and Park Passes. The role includes managing a team of customer service representatives, ensuring service excellence, and assisting with escalated issues that require advanced knowledge or problem-solving. This is a full-time, on-site position located in Lakewood, CO. Key Responsibilities Provide USGS Online Support for public and business partners via phone, email, chat, and fax to assist with orders, product information, order tracking, and return processing. Lead and supervise a team of 6 or more customer service representatives, ensuring consistent quality and performance. Manage day-to-day call center operations for multiple call queues, including Park Passes, Order Entry (Map Sales), and Business Partners. Ensure timely and accurate order processing, issue resolution, and escalation of calls/chats as needed. Train, coach, and mentor staff in customer service best practices and system use. Review reports and system data to support customer inquiries and improve service efficiency (e.g., open orders, credit blocks, deliveries, incomplete orders, invoices). Provide guidance on handling demanding or escalated customers with professionalism and patience. Support additional administrative or mail-based Park Pass processing activities as time permits. Required Qualifications High School Diploma or GED required; college coursework preferred. 1-2 years of customer service experience. Minimum of 3 years of leadership experience, including management of teams of 6 or more employees. Strong proficiency with Microsoft Office and standard business software applications. Excellent written and verbal communication and interpersonal skills. Demonstrated ability to thrive in a fast-paced, high-volume environment. Strong organizational skills and attention to detail. Experience with online chat and call center tools preferred. Compensation & Benefits Salary: $45,000 - $50,000 annually (based on experience and qualifications) Benefits include: Health care coverage Retirement plan participation Paid time off and vacation days 11 paid Federal holidays Company-paid leave benefits SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually . We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate: A recruiter validates the candidates' experience and skill sets against our client's position. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location. Job Description This is a great opportunity for experienced IP/MPLS Network Engineer to design, configure, provision and support State of Colorado Public Safety Microwave and DTR customer network from build to deployment (voice, data, video traffic and cloud). Candidates should have experience around MPLS/VRFs and BGP within in an ISP / Telecom's provider environment. Responsibilities: · Design/implement IP/MPLS network Microwave backhaul transport systems to support voice, data, video traffic with IP Telephony and Products over the VMware cloud. · Support Microwave IP transport systems critical data payloads used for RF signaling of Aviat and Motorola Radio and switch environments. · Support and troubleshooting a mix of networking technologies including MPLS, VRF and BGP working within in an ISP / Telecoms service provider environment · Design and implementation of peering IP networks using BGP and MPLS, interior routing protocols. · Architect networks for new services, identify areas of improvement, and develop/implement acceptance testing plans. · Configuration, provisioning and deploy designed network solutions from build to deployment within IP Routing, MPLS / BGP environment. · Experience in dynamic protocols including OSPF and BGP. · Experience configuring and deploying Coriant (Tellabs), Cisco, Juniper and Avait CTR routers, switches and firewalls in an MPLS network environment. · Determine network equipment needed to meet specified requirements. · Complete and maintain network topology documents, design and diagrams in google drive share folder, network inventory is current. · Embrace Agency's goals and strategy in alignment with KPI's and provide metrics. · Maintain and implement network firewalls, manage security access to protect the network from intentional and accidental abuse, unauthorized access, and any communication loss. · Work closely with NOC and Field Technicians on 1st/2nd/3rd line troubleshooting in support of the customer on network faults and developing product turn-up processes. · Ensure minimal downtime/outage with quick workarounds, troubleshooting, and correcting fault conditions. · Respond to support calls and escalations of customer issues on a 24/7 basis as required. · Script programs to automate configuration/provisioning of services. · Design routines health tests that run diagnostic scans and report/notify of system alarms. · Provide training and mentoring to other team members. · Develop and support procedures for ensuring network survivability and disaster recovery. Qualifications · Strong hands-on IP/MPLS Network Planning, Designing and Operations experience with a good reference from previous employment · Service provider environment - Core, Edge, Border, Access and Aggregation routing and switching with voice and data peering. · Attention to the details with great communications skills to interact/articulate in a professional manner. · Peering IXC's, NMS/OSS, DDoS monitoring and mitigation. · Usage of TACACS+, AAA services. · Design and deploy VMware cloud environment, Linux OS. · Network Protocols and OSI models (TCP, UDP, VLAN, MPLS). · Standard best practices for network development and design. · Networking, IP Telephony and VoIP terminology. · Knowledge of SIP/RTP/TLS/SRTP/ENUM/DNS. · Wireshark, PCAP applications, SPLUNK. · Elastic Logging systems. · Coriant (Tellabs), Aviat CTR, Cisco, Juniper (JUNOS). · Certification preferred: CCNP, CCIE, JNCIE, or CCDE with SP tracks. Additional Information All your information will be kept confidential according to EEO guidelines.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place! We are constantly looking for smart, passionate individuals dedicated to creating great products, designing exceptional experiences, building scalable platforms, and delighting customers. We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on our Enterprise business. If you have strong analytical skills and a methodical approach to problem-solving, we want to hear from you. If you're a confident speaker who can communicate effectively with diverse audiences, we want to hear from you. If you thrive in a fast-paced, high-growth work environment, then we definitely want to hear from you. Reach out to us, and let's chat! As a Lead Solution Engineer, your primary responsibilities include: Collaborating with our Enterprise customers to identify and address their most critical business challenges. Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals. Gathering requirements effectively to clearly define customer problems. Building and presenting compelling demonstrations of Freshworks products. Articulating the value of Freshworks solutions to a variety of audiences. Embracing lifelong learning and continuously developing your skills. Evangelizing the refreshing user experience offered by the Freshworks platform. Qualifications 6-8 years of Solution Engineering experience. Excellent soft skills and presentation abilities; you will rely on these daily! Proven capability to work on cross-functional teams to address business and technical challenges. Strong verbal, written, presentation, and interpersonal communication skills. Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly. Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply. A Bachelor's degree is preferred but not required. Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred. Additional Information The annual base salary range for this position is $135,000 - $195,000 USD. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.