Manager, Program Management jobs at Freshdesk

Do you want to play a role in the transformation of Selling Partner Support? We are recruiting a TPM to help us craft our next-generation support experiences, using improved UX and GenAI orchestrated solutions to rapidly increase the range of automated and guided solutions we offer to Selling partners needing support. Over the last seven years, we have built guided experiences that SPs and Support Associates use to get quick, accurate resolution when they encounter problems. We now have 67 self-service and 49 Associate Workflows in 21 marketplaces, translated into 34 languages, covering 55% of Seller issues, used 138MM times in 2024. In 2024, our team eliminated 10MM Seller contacts by automating resolution to their problems without requiring an Associate. We also eliminated nearly 1500 defects in our production experiences, reducing handle time and case re-open rates. Over the next three years, we are reinventing what types of solutions that we develop, aligning with upstream experience teams on those experiences we believe they should take over from our team and deprecating the experiences we have built, and creating a GenAI-based set of solution building tools. In this role you will be driving the development schedule from design to release, making appropriate tradeoffs to optimize time-to-market, and clearly communicating goals, roles, responsibilities, and desired outcomes to internal cross-functional teams. You will interact with a broad cross section of the Amazon organization as you clarify ambiguous issues and negotiate effective technical solutions between development and business teams. You will anticipate bottlenecks and escalate issues when required in order to ensure on-time delivery, will be responsible for managing all of the organization and mechanisms required to ensure that we are making progress across our key investment themes, we have the right mechanisms to get inputs from our customers, stakeholders, and leaders and that we are reliable in our responses, and that we continually evaluate and commit to improving our team velocity. Key job responsibilities * Oversee the integration of GenAI capabilities into existing workflow solutions while ensuring maintenance of quality and accuracy standards. * Understand the architecture of the systems you work with (e.g., workflows, APIs, design limitations, and maintenance requirements). * Build project plans , set milestones, establish mechanisms, and bring the right people together to solve technical problems and ensure successful delivery. * Coordinate with leaders and stakeholders in multiple teams across Tech, Business and Operations to drive data-driven decisions and alignment * Dive deep into technical blockers, and work with development teams to unblock delivery or find a path to resolution. * Create technical design documents, influence technical priorities, and apply project management best practices to increase the effectiveness and impact of your programs. * Communicate ideas effectively, both verbally and in writing, to all types of audiences. * Facilitate cross-functional communication and collaboration ensuring all stakeholders are informed and aligned throughout the project lifecycle. * Lead and coordinate API integration and automation projects, ensuring team alignment and timely delivery. Proactively identify and resolve issues by collaborating with service owners and engineers to maintain project goals. * Lead the resolution of contentious issues, drive escalations, identify and mitigate risks for project delivery, and ensure regular status reporting. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Must be able to hybrid to Elk Grove, CA Three Days a week. We're seeking an inspiring Manager to lead our Agile Scrum Masters and Project Managers. This role combines hands-on leadership with direct delivery responsibilities-serving as a Scrum Master or Project Manager for key initiatives-while driving best practices across teams. You'll coach and develop 6-8 direct reports, foster collaboration, and ensure timely, high-quality product and solution releases. Responsibilities: Lead and coach Scrum Masters and Project Managers to elevate team performance and delivery. Serve as Scrum Master or Project Manager for critical initiatives. Drive Agile and Project Management best practices across teams and leadership. Ensure transparency in planning, tracking, and reporting for stakeholders. Foster collaboration and continuous improvement across distributed teams. Adapt to changing priorities while consistently delivering high-quality outcomes. Requirements: BA/BS degree 4+ years in project management (technology/software delivery) 4+ years as Scrum Master (technology/software delivery) 3+ years managing direct reports Expertise in Agile methodologies and SDLC Proficiency with Jira, Confluence, SharePoint Strong facilitation and communication skills Certified Scrum Master (CSM) & PMP; advanced Scrum certifications preferred

Direct Hire Salary: ~ $160-$180k + bonus Hybrid: Lake Forest, IL (3 days a week on-site) About the Role As the Sr. Manager of Cloud Architecture and Engineering, you will lead the strategic design, implementation, and governance of cloud platform solutions across the enterprise. Your mission is to ensure secure, scalable, and resilient cloud services that support the digital transformation. You will collaborate closely with operations, security, and business stakeholders, as well as managed service partners, to maximize the value of cloud investments. Responsibilities Lead Cloud Strategy and Architecture Define and evolve the enterprise cloud architecture to align with business goals, ensuring scalability, sustainability, and technical excellence. Design Resilient Cloud Solutions Architect cloud environments with a focus on high availability, disaster recovery, performance, and security for both COTS applications and internal workloads. Drive Cloud Modernization Lead initiatives to transition from IaaS to PaaS and native cloud services, optimizing operational efficiency and business value. Implement FinOps Practices Develop financial governance strategies that promote cost transparency, accountability, and optimization across cloud resources. Oversee Cloud-Based Software Deployment Manage the integration, configuration, and lifecycle of commercial software in cloud environments, ensuring compliance and performance. Establish Cloud Governance Frameworks Implement robust technical and financial governance models to ensure policy adherence and consistent standards across the cloud landscape. Promote Cloud-Native Adoption and Automation Advocate for cloud-native tools and automation to enhance agility, reduce manual effort, and improve scalability. Minimum Qualifications 7+ years of experience in hosting operations, preferably in manufacturing environments. Proven ability to communicate cloud operations concepts and cost models to both technical and business stakeholders. Experience working in hybrid delivery models with internal teams and managed service providers. Hands-on experience with AWS in hybrid environments (IaaS and PaaS). Deep understanding of: Cloud infrastructure and security Identity management Infrastructure as code and automation High availability and disaster recovery solutions Strong incident management and problem-solving skills. Experience building and managing hosting operations teams, including vendor oversight. Familiarity with ITIL practices and both Agile and Waterfall methodologies. Working knowledge of CI/CD pipelines and securing cloud workloads. Preferred Qualifications Certification in AWS or other cloud platforms. Experience implementing FinOps frameworks. Background in enterprise architecture or cloud governance.

Technical Program Manager - ONSITE > 4 DAYS/WEEK IN Seattle WA or Burbank CA 12 Months Contract; No C2C/3rd Party Vendor Available. TOP SKILLS: SaaS/PaaS Cloud Migration Experience Heavy hands on Project financials (budgeting, forecasting, bill backs) experience Strong Jira and Confluence experience Description The Program Manager will be responsible for managing enterprise-level programs and/or multiple projects within the Enterprise Technology portfolio. This individual will work closely with various project owners to define the project team and assign responsibilities. The Program Manager will also be responsible for developing a consolidated view of the program, and for program deliverables including calendars, cross-project dependencies, risk analysis, stakeholder coordination and regular communication of status Basic Qualifications 8-10+ years of applicable program management experience in a technology environment, preferably for a large company 8-10+ years experience serving in a leadership role on a small to mid-sized Agile development team that was diligently applying Scrum principles, practices, and theory 8-10+ years experience in leading technology, multidisciplinary efforts across a large-scale matrix organization Proven program-level experience in leading technology projects or multi-threaded efforts Proven facilitator that can lead project meetings and workshops driving commitments, accountability, and deliverables Demonstrated critical thinking, strategic planning, and process management skills Demonstrated experience developing and managing software development project plans Proven exposure to software development lifecycle methodologies (focused on Agile, Lean) Demonstrated analytical and problem-solving skills to achieve business results Strong interpersonal, organizational, and communication skills and the ability to work effectively across a wide range of constituencies in a diverse corporate and client environment Proven ability to deliver projects on time and on budget while communicating with key senior leaders Ability to inspire, motivate and lead a team to produce quality work Ability to communicate effectively to executive leadership in both business and technology roles Excellent organizational, communication, and time management skills Demonstrated ability to develop teams, mentor staff Exposure to modern software development and infrastructure tools, processes, and practices, including Jira/Confluence, Agile Development, Cloud, DevOps, Data Management, and SaaS/PaaS End-user experience and a moderate level of competency in the use of modern program and project management tools, such as ServiceNow, PPM, Clarity, Smartsheet, MS Project Online, etc. Demonstrates organizing teams through Agile ceremonies, e.g. product backlog refinement, preplanning, planning, daily standups, sprint reviews, and retrospectives Proficiency with a wide range of productivity tools, including collaboration software (e.g., Slack, MS Teams), and standard MS Office tools (e.g., Outlook Online, OneDrive) Preferred 5+ year's experience serving in a Scrum Master role for a software or product development team that was diligently applying Scrum principles and practices Education BA/BS in Business, Computer Science, or Technical The estimated pay range for this position is USD $85.00/hr - USD $91.50/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Element has an opportunity for a Global Market Access Project Manager in our Connected Technology business unit. In this role your primary responsibility will be managing projects, processes, and activities related to the Global Market Access (GMA) services for Element Clients. The role also requires keeping abreast of changes to the international regulatory requirements and provide information, guidance, and assistance to clients seeking to have their products approved in various countries according to local requirements and standards. If you are not currently authorized to work in the US, Element Materials Technology will not consider your job application. Any candidate must be lawfully eligible to work in the US as a US Citizen or Permanent Resident of the United States (Green Card Holder). Salary: $80-120K/year Responsibilities Candidate will manage projects in the Global Market Access department Maintain current and comprehensive knowledge of international standards and regulations that apply to products in the consumer and telecommunications markets Coordinate non-conformities problems with manufacturer's design team and test laboratories Provide technical assessments of standard changes on the services provided by Element Interface with customers to provide expertise, technical knowledge, and proper explanation of certification requirements Support revenue growth and increased profitability of GMA international certification services Support the development and establishment of MRA/MRU agreements between international regulatory authorities and Element Support the development and implementation of international certification customer workflow and project management tools Provide regular progress reports for the projects managed Provision of financial data relating to jobs under their control including accurate forecast of work to be completed Apply current and comprehensive knowledge of international standards that apply to consumer and telecommunications products Apply knowledge of experience with international approvals for US companies that export products and comply to international standards Any other duties commensurate with the role of Project Manager Skills / Qualifications Bachelors Degree in STEM or commensurate with experience 5+ years of experience Experience in obtaining and/or managing global certification for EMC, Wireless, Product Safety for Electrical and Wireless Products Strong understanding of certification requirement for wireless technologies like WiFi, BT, RFID, ZigBee, etc. Ability to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specifications Proven ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form Proficient MS Office skills Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today'. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world's most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws

Agilant Solutions is seeking an Associate Project Manager to join our team. In this role, you will support the Senior Manager, PMO and collaborate with cross-functional teams to help ensure successful project delivery. You will assist with coordinating project activities, communicating with stakeholders, monitoring timelines, and keeping project documentation organized and up to date. This is an excellent opportunity for someone who is eager to learn, grow, and contribute to meaningful initiatives. Job Requirements Assist the Project Manager with planning and executing projects using Agile methodologies. Coordinate project tasks, schedules, and cross-team handoffs. Communicate with team members, stakeholders, and clients to help ensure project requirements are clear and met. Monitor project timelines and budgets and flag potential delays or risks. Track project progress and provide regular updates to the project team and stakeholders. Ensure project documentation is accurate, organized, and maintained throughout the project lifecycle. Assist with identifying risks, managing issues, and documenting scope changes. Participate in project meetings and contribute input, next steps, and follow-up items. Help maintain project plans, timelines, and task boards (e.g., Jira, ADO, or similar tools). Support the project team with coordination, communication, and task management to help keep work moving forward smoothly. Personal Skills Strong communication and interpersonal skills with a proactive approach to sharing updates. Excellent organizational skills and high attention to detail. Ability to manage multiple tasks and prioritize effectively. Comfortable working independently and within a team environment. Willingness to learn, take direction, and expand responsibilities over time. Clear and concise verbal and written communication skills, especially when documenting tasks or project details. Positive attitude, accountability, and a problem-solving mindset. Professional Experience Bachelor's degree in a relevant field or equivalent experience. 1-2 years of project management or related experience. Familiarity with project management tools (e.g., Jira, ADO, Smartsheet, Trello, or similar). Basic understanding of Agile methodologies and software development lifecycles. Proficiency in Microsoft Office, especially Excel and PowerPoint. Compensation 45k-52k per year 16 paid days off and 10 paid holidays per year Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k) Paid training and advancement opportunities Equal Opportunity True Solutions, Inc is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.

IDR is seeking a Program Manager, People Analytics Transformation to join one of our top clients in Brighton, MA. This pivotal role is designed for a dynamic individual who will lead the execution, governance, and adoption of our client's People Analytics roadmap. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the Program Manager, People Analytics Transformation: • Lead comprehensive program planning and execution for People Analytics initiatives, including BI dashboards and data governance frameworks. • Maintain and refine the People Analytics roadmap, ensuring alignment with organizational objectives and tracking milestones across workstreams. • Oversee Jira workflows for reporting requests, ensuring timely delivery and transparent prioritization. • Build and manage release management frameworks, including development, UAT, and production workflows. • Drive change management strategies to ensure the adoption and sustained usage of new dashboards and analytics tools. Required Skills for Program Manager, People Analytics Transformation: • 7-10 years of experience in program or project management within analytics, HR technology, or data environments. • Proven track record in driving change management and enablement for BI or analytics platforms such as Tableau or Power BI. • Strong operational mindset with the ability to manage complex, cross-functional programs. • Proficiency with Jira, Confluence, and collaboration tools like Smartsheet or Asana. • Exceptional communication and stakeholder management skills, with the ability to translate technical progress into executive language. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row

Immediate need for a talented Project Manager (Corporate Operations & Onboarding Programs). This is a 06+months contract opportunity with long-term potential and is located in Foster City, CA(Remote; 25% travel). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-94830 Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Support the lead Project Manager in end-to-end project planning, execution, and delivery Define scope, timelines, milestones, deliverables, and resource requirements Partner with cross-functional teams to maintain alignment and ensure effective decision-making Create and maintain core project documentation, including: Project Plans Dashboards RAID Logs (Risks, Actions, Issues, Decisions) Status Reports Identify, track, and mitigate project risks Facilitate recurring project meetings: agenda creation, note-taking, follow-ups, and action item tracking Support change management planning, stakeholder engagement, and training coordination Drive continuous improvement of project operations and execution frameworks Key Requirements and Technology Experience: Education (must meet one requirement): High School Diploma + 12 years relevant experience Associate Degree + 10 years relevant experience Bachelor's Degree + 8 years relevant experience Experience managing projects in a corporate or matrixed enterprise environment Strong documentation and organizational capabilities Experience in pharmaceutical, corporate training, or commercial onboarding strongly preferred Ability to manage multiple concu 10+ years of project management experience in a corporate or matrixed environment Proven ability to manage cross-functional projects across Marketing, Operations, HR, Legal, Medical, and Commercial Strong operational discipline and organizational skills Experience with project planning, documentation, dashboards, RAID logs, timelines, deliverables Ability to lead without authority and manage multiple workstreams Experience supporting training, onboarding programs, or program execution Excellent communication and stakeholder-management skills Ability to travel 25% to Foster City, CA PMP Certification or equivalent. Experience in instructional design, training development, or commercial operations. Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Currently, we are looking for a Senior Oracle Cloud Project Manager (Public Sector) to join our team. This role requires travel to client sites. What You'll Do: Manage IBM rapid and complex Oracle Cloud and SaaS project engagements Engage with IBM project team members and client stakeholders to ensure adherence to IBM's project methodology Prepare weekly project status reporting for project PMO, client steering committee and IBM Management Manage project resources and project timeline to the established project budget, addressing all changes in scope according to the project change control process Develop and manage project schedules Assist with business development initiatives including presentations and proposals Assist with internal operational objectives for project management methodology and practices What We're Looking For: 7-10+ years managing Oracle Cloud (HCM, FIN, SCM, EPM, ERP) implementation projects. Experience leading multi-year, multi-phase and complex Oracle Cloud engagements and migrations. Public Sector (city/state/local government) and/or K12 schools project experience required. Ability to conduct effective discussions about Oracle systems and business operations topics with all levels of client organizations and across all discipline areas (technical, functional, change management, project management, and operations management). Experience with managing engagements that include third-party, integrated systems. Understanding of full life cycle project delivery methodology including stakeholder and risk management practices. Familiarity with implementation of change management objectives and practices. Ability to work in a fIBM-paced environment with a diverse group of people. 4-year bachelor's degree (or equivalent experience). PMP Certified (highly recommended). Experience utilizing a full life cycle methodology. Ability to work in a fIBM-paced environment with a diverse group of people. Strong troubleshooting skills, especially to facilitate the resolution of cross-team challenges. Excellent verbal and written communication, active listening, and interpersonal skills. Ability to fully utilize Microsoft Office (Word, Excel, PowerPoint, Project, Visio). Ability to manage and collaborate with an offshore delivery arm of the overall project team, for both functional and technical delivery tasks.

itD is seeking a Project Manager to support a high-impact digital ecosystem initiative, focused on delivering robust solutions across web portal assets. This is a remote role (work from home). This individual will be embedded within a partner-aligned consulting engagement and play a key role in managing a project that involves driving architecture standards, integration strategies, and delivery across platforms such as Drupal (Acquia CMS), Fluid Topics, Docebo, Khoros, and other systems. The ideal candidate will bring strong Project Management oversight, team leadership, and operational coordination for managing development resources, updating leadership on technical risks and timelines in strategic roadmaps in a dynamic, evolving environment. We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities: Serve as the primary Project Manager between the company and implementation partners (e.g., Infosys, Acquia, Fluid Topics, Docebo, Khoros). Oversee project management efforts for integrations with CRM (Salesforce), SSO (Microsoft Entra ID / Okta), DAM, NetStorage/CDN (Akamai), and future ERP/PLM/PIM connections. Review Partner-led project management timelines, risks, and mitigation strategies to be rolled up in an overall Program involving several concurrent workstreams. Operational Support oversight, leadership and escalation support to optimize on-time delivery, ensuring highest level of quality, and driving issues to closure that are impacting the .com go-live transition timeline negatively. Technical Development Coordination work closely with and coordinate with Partner Dev/Engineering resources to plan delivery of work efforts as needed. The internal responsibilities will be as follows: Attend regular internal PMO Community of Practice (CoP) meetings. Collaborate with your itD PMO practice team on industry thought leadership. Complete client case studies and learning material. (Blogs, media material). Build out material to contribute to PMO practice. Attend internal itD networking events (in person and virtual). Work with leadership on career fast-track opportunities. Required qualifications and skills Technical Project Management Expertise Proven experience managing technical architecture and documentation projects using structured status reporting frameworks Ability to produce project management documentation that's accurate, current, understandable, and relevant to various stakeholders. Experience structuring documents with clear overviews, then gradually increasing detail-using workstream diagrams and narrative explanation for status reporting. Preferred qualifications and skills Management of Integration & Portal Platforms Preferred experience managing web portal platform projects involving technologies such as: Drupal (Acquia CMS), Fluid Topics, Docebo, Khoros, and similar portal platforms. Ability to manage projects involving integration strategies and architectural patterns for seamless interoperability across web assets (main site, LMS, community, docs portal, partner portal). Company description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You'll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you'll be part of our global community, you have a say about your own career journey, and you'll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit *************************** to learn more about what working at itD can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at ********************** and let us know the nature of your request and your contact information. Additional info Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today

Job title: IAM Engineer Duration: Long-term Key Responsibilities: Identity and Access Management (IAM) Migration: Lead IAM migration from AWS IAM policies, roles, and groups to Azure Active Directory, Azure RBAC, and GCP IAM roles and bindings. Develop Terraform IaC modules to automate IAM resource creation across Azure and GCP environments. Ensure the least privilege and separation of duties principles are enforced in all IAM configurations. Integrate cloud identity providers (Azure AD, Cloud Identity) with corporate SS(SAML/OIDC). Establish service identities, workload identities, and managed identities for CI/CD and application workloads. Policy-as-Code (PaC) Governance: Define and implement Policy-as-Code frameworks to enforce cloud governance and compliance baselines in Azure and GCP. Develop and maintain PaC pipelines using Terraform Sentinel, OPA (Open Policy Agent), or Azure Policy. Establish CI/CD pipelines for Policy-as-Code validation, testing, and deployment. Provide guidance and best practices for developing reusable and scalable PaC modules. Implement policy version control, exception management, and automated compliance enforcement. Collaborate with security architects to define policy coverage requirements (IAM, networking, encryption, storage, and tagging). CI/CD and Automation for Security & IAM: Design and establish CI/CD pipelines for IAM IaC and Policy-as-Code deployments across Azure DevOps, GitHub Actions, and Google Cloud Build. Automate security control deployments using Terraform, including IAM roles, key management, and network policies. Integrate policy compliance checks in the CI/CD flow for both infrastructure and application security pipelines. Build reusable Terraform pipelines to enforce consistent security posture across environments. Establish pipeline security gates (pre-deployment and post-deployment) for IAM and PaC changes. Security Workload Migration (AWS → Azure & GCP): Migrate security workloads such as WAF configurations, key management (KMS), and security analytics from AWS to Azure and GCP. Develop IaC for host infrastructure and application security controls in target clouds. Map AWS security services (IAM, KMS, WAF, GuardDuty) t0 Azure Security Center, Defender for Cloud, and GCP Security Command Center equivalents. Recreate AWS Config Rules and SCPs as Azure Policies and GCP Organization Policies. Ensure encryption, secrets management, and logging solutions are replicated or enhanced in target platforms. Participate in testing, validation, and audit readiness for migrated security components. Security Monitoring, Compliance & DR Integration: Integrate monitoring and alerting with Azure Monitor, GCP Operations Suite, and SIEM tools. Enable IAM and security event logging via Azure Activity Logs, GCP Audit Logs, and Cloud Logging. Contribute to Disaster Recovery (DR) security alignment-ensuring IAM, policy, and encryption configurations are recoverable and consistent across regions. Maintain auditability and compliance mapping (IS27001, NIST, SOC 2) Required Qualifications: 5+ years of experience in cloud security engineering or IAM governance roles. Proven experience with: AWS IAM, KMS, WAF, Config, and GuardDuty Azure AD, RBAC, Policy, and Defender for Cloud GCP IAM, Cloud KMS, Organization Policies, and SCC Terraform / Terragrunt for IaC and policy automation Hands-on experience with Ping Identity (PingFederate, PingAccess, PingOne). Experience implementing and managing Okta (Workforce or CIAM). OPA / Sentinel / Azure Policy for Policy-as-Code CI/CD systems - Azure DevOps, GitHub Actions, or Cloud Build Strong understanding of ZerTrust principles, encryption lifecycle management, and multi-cloud governance. Preferred Skills: Experience with Azure Blueprints, GCP Forseti Config Validator, or OPA Conftest. Familiarity with cross-cloud SSand federated identity models. Strong scripting background (Python, PowerShell, or Bash). Prior experience migrating workloads from AWS → Azure and AWS → GCP.

We are supporting a client operating in a regulated port environment that is deploying a zero-emission marine vessel program and associated electrical and charging infrastructure. This Project Manager will lead execution across vessel deployment, shore power readiness, regulatory alignment, and emissions credit compliance. The role requires hands-on experience navigating CARB-aligned programs and understanding how credits and regulatory requirements affect project delivery. Core Responsibilities: Program Execution Own end-to-end delivery for zero-emission vessel deployment and supporting infrastructure Manage timelines, milestones, dependencies, and risks across engineering, construction, and operations Drive follow-up and accountability across internal teams and external partners Translate regulatory and infrastructure constraints into executable project plans Port and Regulatory Coordination Serve as the primary project interface with port authorities and local agencies Support permitting, approvals, and compliance tracking in port environments Align execution plans with port governance and review cycles Prepare materials and briefings for executive and agency-facing meetings CARB, AQMD, and Credit Alignment Work directly with CARB- and AQMD-related programs affecting emissions and infrastructure Track emissions credits, compliance milestones, and reporting requirements Translate credit structures into operational tasks and schedules Coordinate documentation and data needed to maintain credit eligibility Identify risks that could jeopardize compliance or incentives and escalate early Energy Infrastructure Coordination Act as the execution lead with electrical and charging infrastructure partners Align shore power design, construction, commissioning, and vessel delivery Resolve disconnects between engineering, construction, operations, and compliance Stakeholder Management Serve as the organizing hub across partners, vendors, agencies, and leadership Maintain clear ownership, communication, and expectations Prevent execution breakdowns through proactive issue management What Success Looks Like: Vessel deployment and infrastructure timelines remain aligned CARB and AQMD requirements are met without last-minute remediation Credits and incentives remain viable through disciplined execution Leadership has accurate, real-time visibility into progress and risk External partners experience organized, credible project management Required Experience: 5+ years managing complex infrastructure, energy, or transportation programs Direct experience working with CARB-aligned programs or emissions compliance frameworks Working knowledge of emissions credits, incentives, or compliance-driven delivery models Experience operating in regulated or port-adjacent environments Strong execution discipline, communication, and problem-solving skills Preferred Experience: Zero-emission transportation, port electrification, or industrial decarbonization projects Experience coordinating with utilities, energy infrastructure partners, and agencies Familiarity with shore power, LCFS-style credits, or emissions reporting frameworks

Pay Range: $65/hour to $80/hour The Project Manager performs the role of technical project manager and scrum master across one or more Studio Technology project teams and is a strong contributor to the evolution of the project management capabilities. The Project Manager will support project teams consisting of product managers, business analysts, software engineers, and QA testers across multiple projects. The Project Manager will work closely with the Product Manager and Engineering Manager to understand and manage project requirements, scope, timelines, and budget, while communicating project status to stakeholders and management Primary Responsibilities: Responsible for on-time, in-scope and in-budget delivery of projects and leading multiple complex project teams Manage the day-to-day operational aspects of the project including scope definition, project plan development, resource capacity allocation, project execution and post-mortems facilitation Perform in the role of a scrum master across one or more project teams Conduct daily stand-up meetings, backlog grooming, sprint planning, sprint demo and sprint retrospectives Work with the product development team to understand and manage project requirements, scope, timelines and budget Provide clear reporting of project status across all projects including timelines, milestone tracking, issue identification, and resource management Identify and communicates resource constraints and potential priority conflicts to assist the organization in evaluating and reprioritizing deadlines Conduct Portfolio Reviews that provide executive leadership with progress and risk assessments against project objectives and key results, portfolio and project health, and resource utilization Apply analytics and critical thinking to identify team inefficiencies and risk areas and implement projects or processes to streamline and improve operations Experience and Skills: Proven track record in organizing, prioritizing, planning, and executing large-scale technology projects from definition through implementation, involving internal personnel and consultants. Knowledgeable in project management methodologies (e.g. Agile, Scrum, Kanban, etc.) Attention to detail to ensure high quality deliverables Proactive and possess a hands-on, collaborative working style Action oriented with high standard for quality and performance Strong conflict resolution & negotiation skills adaptable to shifting priorities and sensitive to cross-functional team needs Demonstrate experience using scheduling and collaboration tools within the project management discipline Ability to communicate with all levels of organization (Technical leads, Executives, External Vendors) Facilitate team and client meetings effectively Deliver engaging, informative, well-organized presentations Resolve and/or escalate issues in a timely fashion Must be an excellent and inclusive team player Will act with a can-do, positive, and collaborative mindset Qualifications & Education: 5+ years' experience as a project manager using Agile/Scrum with a demonstrated understanding of the Software Development Life Cycle Bachelor's degree required; Technical degree is a plus Prior experience working in Media, Entertainment, or Technology industries preferred CSM certification is a must PMP certification is a plus Project Tools: Proficiency with Agile tools (Jira), SmartSheets, Microsoft Teams, Atlassian Suites, Miro and Airtable.

6+ Month W2 Contract (No C2C/No Visa Sponsorship/No Student Sponsorship) Onsite daily in Pleasanton, CA 94588 [Local candidates ONLY] Pay up to $70/hr. (No PTO and No Paid Holidays) The ideal candidate will have hands-on experience managing end-to-end email system migrations, including planning, coordination with IT teams, risk mitigation, and post-migration validation. Project Manager & Scrum Master - Digital Employee Experience - Collaboration Technology You'll play a pivotal role in developing and managing the project plan for email migration, coordinating with IT teams and stakeholders, identifying and mitigating project risks and conducting post-migration validation and testing This position requires a unique blend of technical project management expertise, agile methodologies, and a deep understanding of employee needs. Proven Experience: 6+ years of experience in technical project management, ideally within a software development or IT environment. Agile Expertise: Deep understanding of Agile methodologies (Scrum, Kanban) and a track record of successful Agile project delivery. Experience working with agile dashboards to track metrics. Collaboration: Excellent interpersonal and communication skills, with the ability to build strong relationships and influence stakeholders at all levels. Self-Starter: Proactive, independent, and results-oriented, with the ability to thrive in a fast-paced, dynamic environment. Problem Solver: Strong analytical and problem-solving skills, with a passion for finding innovative solutions to complex challenges. Customer Focus: Dedication to delivering exceptional employee experiences through technology. Nice to Have: * Experience in managing large scale migration projects * Certifications: Project Management Professional (PMP), Certified Scrum Master (CSM), or similar certifications. * Technical Background: Experience with software development or IT infrastructure. The estimated pay range for this position is USD $65.00/Hr. - USD $70.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

JOIN OUR TEAM AT IMA! Established in 1961 in Italy, IMA is a world leader in the design and manufacture of automatic machines for the processing and packaging of pharmaceuticals, cosmetics, food, tea and coffee. IMA is a global pharmaceutical supplier with the widest range of state of the art processing and packaging systems. We offer competitive benefits which include profit sharing and summer hours in addition to medical, dental, vision, disability, life, time off and a matching 401K. We work in a casual environment where ideas are valued, and collaboration is key. We have popcorn Tuesdays, Ice cream day in the summer and various events throughout the year. The Project Manager is responsible for all aspects of assigned projects. This position works closely with the IMA President, customers, Engineering and Production, by processing assigned projects and communicating project status/needs. Most of the time is spent in the office, occasional international travel may be required. The position requires the ability to work well under pressure while maintaining a positive attitude. IMA is an industry leader in automated packaging equipment. We offer competitive compensation along with a full benefit package which includes medical, dental, vision, disability, life insurance, matching 401K, profit sharing and paid time off. Job Duties: Creates and maintains financial tracking sheets for projects with monthly reports. Coordinates with Sales Administration to create and update projects in SAP. Creates and maintains project schedule with bi-weekly management review. Coordinates with Engineering and Production to schedule and produce required machinery and documentation. Coordinates and hosts customer Factory Acceptance Test. Coordinates shipment of machinery to customer. Direct invoicing and ensure payments are received or appropriate action is taken Sends order acknowledgement to customers. Supplies project schedule to customers and communicates customer deliverables and their due dates. Manages customer scope change and communicates consequences to customer and project team. Hosts Project kickoff meetings with project team and key management. Provides Purchasing with technical information needed to procure 3rd party machines. Hosts project update meetings with customers and issues meeting notes. Maintains project log of customer communications and all project decisions. Answers customer questions, directs to the appropriate Sales Manager when necessary. Follow up with customers on missing information, missing payments and missing test materials. Attend intercompany and 3rd party machine Factory Acceptance Tests as needed. Coordinate on-site installation and training with Service Department. Organize and host project closeout meetings. All other duties as assigned. Qualifications: Intermediate knowledge of MS Office. Experience with SAP preferred. Strong written and verbal communication skills. Education/ Experience: 2 or 4 year degree in engineering, a related field or equivalent experience. 2+ year's experience supporting capital equipment projects preferred. Physical Requirements: Manual dexterity to use a keyboard. Ability to sit or stand for extended periods of time. Able to hear and speak clearly in person and over the phone. Ability to travel up to 20% of the time. Valid driver's license and passport.

Seeking an experienced Project Manager to lead cross-functional projects from initiation through delivery, ensuring scope, schedule, budget, quality, and stakeholder expectations are met. The role requires strong leadership, communication, and delivery discipline across technical and business initiatives. Key responsibilities Lead project planning, scope definition, scheduling, resource allocation, and risk management to deliver projects on time and within budget. Serve as the primary point of contact for stakeholders, maintaining regular communication, status reporting, and escalation management. Coordinate cross-functional teams (product, engineering, QA, UX, operations, vendors) to ensure alignment and remove impediments. Manage change control, track dependencies, and ensure acceptance criteria are met for project deliverables. Track financials and budgets, forecast resource needs, and report on cost variances and benefits realization. Establish and maintain project documentation: plans, schedules, RAID logs (risks, assumptions, issues, dependencies), meeting minutes, and lessons learned. Facilitate project ceremonies (kickoffs, stand-ups, retrospectives, steering committee meetings) and decision-making forums. Implement and enforce delivery processes, quality gates, and compliance requirements. Drive continuous improvement by analyzing delivery performance and applying lessons learned. Support program-level coordination when projects are part of larger portfolios or multiple releases. Required skills and experience Proven experience managing medium-to-large projects in IT, software delivery, or business transformation.

The Project Manager (Contact Center Software) will be responsible for leading the planning, execution, and delivery of projects focused on contact center technology integration within a healthcare environment. This role involves collaborating with cross-functional teams to ensure seamless implementation and upgrade of CXOne and Salesforce platforms, delivering solutions that enhance patient and provider experiences. The company operates within the healthcare industry, emphasizing innovation and operational efficiency. ** This is a 6-month W2 contract (likely to extend or convert) Position Overview for the Project Manager (Contact Center Software): Lead the end-to-end management of CXOne and Salesforce projects, including implementations, upgrades, and integrations. Collaborate with cross-functional teams to ensure projects meet business objectives, regulatory standards, and patient/provider needs. Oversee project timelines, scope, and budgets, ensuring timely delivery and quality outcomes. Utilize project management tools such as Jira, Confluence, Apptio/TargetProcess, and ServiceNow to track progress. Communicate effectively with stakeholders and manage multiple priorities in a fast-paced environment. Requirements for the Project Manager (Contact Center Software): Bachelor's degree in Computer Science, Information Systems, Business, or related field. Minimum of 5 years of project management experience in healthcare or a related industry (3+ years may be considered). Proven track record managing CXOne and Salesforce projects. Experience with cloud-based platforms, CRM, and contact center technologies. Strong understanding of CXOne and Salesforce architecture, APIs, and integration methods. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row. Compensation Details: $50/hr W2

Oracle HCM Program Manager Employment: Fulltime Office Location: Boston, United States Hybrid Model- 4 days a week in office, 1 remote We are partnering with a national enterprise that builds, innovates, and invests across the full project lifecycle. This organization provides comprehensive, end-to-end value by combining its core construction management expertise with complementary service lines, including real estate investment, design services, self-perform construction capabilities, technology venture investment, and ongoing innovation research and development. Summary: The Oracle HCM Program Manager overseeing the organizations implementation of Oracle HCM, provides essential direction throughout every phase of the implementation lifecycle, ensuring strong alignment with business goals, stakeholder needs, and enterprise architecture standards. The Program Manager works closely with IT and HR leadership, external implementation partners, and key business stakeholders to manage scope, address risks, and deliver a scalable, sustainable HCM solution. Primary Responsibilities : Lead the end-to-end implementation of Oracle HCM Cloud, including planning, execution, testing, and deployment. Develop and maintain program charters, implementation roadmaps, and success metrics aligned with HR and enterprise goals. Coordinate with Oracle implementation partners, internal IT teams, and HR stakeholders to ensure timely and effective delivery. HCM modules experience: Core HR, Payroll, Talent Management, and Benefits. Oversee data migration, system integration, and configuration activities in collaboration with technical teams. Establish governance structures to support decision-making, issue resolution, and change control throughout the program. Ensure compliance with security, privacy, and regulatory requirements during implementation. Track and report on program performance including scope, schedule, budget, and business value realization. Facilitate executive steering committee meetings, stakeholder updates, and readiness assessments. Partner with change management and training teams to drive user adoption and organizational readiness. Serve as a subject matter expert and advisor on Oracle HCM Cloud capabilities and best practices. Job Requirements: Bachelor's degree in Business, Information Technology, Engineering, or a related field (or equivalent experience) 10+ years of progressive experience in team and project oversight 3-5 years of Oracle HCM experience Experience managing both technical and business-oriented initiatives

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Overview We are looking for a highly analytical Lead, Business Analytics to focus on data-driven insights for the go-to-market organization. The ideal candidate will have strong experience in data analytics and performance measurement, alongside expertise in collaboration with cross-functional teams, including marketing, sales, product, and finance. A strong background in B2B SaaS metrics, statistical modeling, and data visualization is essential for success in this role. Job Description Provide actionable insights to senior leadership by analyzing key GTM metrics, identifying market trends, customer behavior, and opportunities to refine go-to-market strategies. Manage data pipelines and collaborate with data engineering teams to ensure accurate data collection and integration across platforms. Design, implement, and manage structured processes within the GTM Ops team to maintain high levels of data quality and accuracy. Effectively manage stakeholder communication on the insights & metrics developed. Collaborate closely with sales, marketing, product, and finance teams to translate data insights into actionable events and ensure cohesive execution across channels. Continue to push stakeholders to think big in developing or re-design current BI applications that can create transformational business impact. Understand Business Storylines as tied to Goals, OKRs and business outcomes. Qualifications 7+ years of experience in sales / marketing analytics or a related field Bachelor's / Master's degree in Business Analytics, Data Science, Statistics, or a related field Expertise in developing metrics, performance measurement, data modeling, and reporting Proficiency with analytics tools such as Google Analytics, SQL, Tableau, PowerBI, or other BI platforms Good understanding of marketing automation and CRM platforms (e.g., Marketo, HubSpot, Salesforce) Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders Additional Information The annual base salary range for this position is $127,400 - $183,080. This role is also eligible for a target bonus. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.